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Courtyard Norfolk Downtown

#10 of 39 Hotels in Norfolk
Certificate of Excellence
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520 Plume Street, Norfolk, VA 23510
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Courtyard Norfolk Downtown
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267 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Raleigh, North Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed here as we were in town for the Hampton Jazz Festival and also wanted to venture down to VA Beach. This hotel was a halfway point for both. The hotel and room are both clean and modern. Free wi-fi although it was spotty in some parts of the hotel. The breakfast was just ok. The... More 

Was this review helpful? Yes
Wesley D, Assistant General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your stay with us and we look forward to serving you in the future. Best wishes, Jenny Childers Assistant General Manager More 

Coastal NC
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed here 10 nights in the past three months. The location of the hotel is convenient to MacArthur Center. My issue is that each time I visit, the quality of the hotel and my stay continues to slip. For example, in late May I checked in and was given room 808. The air conditioning didn't work, so I went... More 

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I am personally investigating the HVAC issue you reported. We have had numerous guests in that same room since you last stayed with no complaints. The hotel operates on a chiller system which feeds all the rooms at the same time. There is not an individual unit in each room but rather... More 

Baltimore, Maryland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Just stayed for one night to see a Norfolk Tides game. Walking distance to park and bars which is a plus. Billed $19 for parking which we knew nothing about and our view faced power lines and an employee parking lot, pretty depressing. Room was clean. Did not use pool but was very tiny. I probably would look elsewhere.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We appreciate your business. The vast majority of our rooms do have a wonderful view of the city. I apologize for the confusion about the valet parking charges. We do have one of the lowest parking fees of any hotel in Downtown Norfolk. Wesley Dove General Manager More 

Troy, Michigan
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is clean and fresh like other courtyards. Service is great, especially the conference center staff. Beds are comfortable and the HVAC works well. The location does not have much activity on the streets. We had to walk a ways to the restaurants. The light rail does run out front. Parking is valet only. Overall hotel experience was good. I... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We are pleased to hear that you enjoyed your stay. We appreciate your business and look forward to serving you again in the near future. Sincerely, Wesley Dove General Manager More 

Norfolk, Virginia
1 review
2 of 5 stars Reviewed 3 weeks ago

I stayed at the hotel for 5 days and should have moved to another Marriott after seeing the room. ONLY the hotel lobby has been updated. The rooms are comparable to Days-Inn level hotels. I expected more from Marriott in the downtown district. The bathroom is shower only with mold at the bottom of the curtain. Shower Only bathrooms should... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I will personally investigate the shower curtain cleanliness issue. It is not standard for Courtyards to have shower glass doors in the stand up bathroom areas. I will share your comments with our staff as well to ensure we fix the problems going forward. Sincerely, Wesley Dove General... More 

Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

This hotel is clean and walking distance to the Mccarthur mall. We stayed here before w one child. Is not as roomy as other Marriotts. I wouldn't recommend it for family w children if you are planning on staying longer than 2 or 3 days, not enough room. Parking is about $11 a day. I Def recommend this hotels for... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay with us. Your feedback is valuable to us. Thank you for your business. Sincerely, Wesley Dove General Manager More 

Philadelphia, Pennsylvania
Level Contributor
109 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed May 26, 2015

Have stayed in the Norfolk many times in the past. But this was the 1st visit in almost 10 years. A meeting brought me back and they picked this location. 1.Check in was smooth and easy. 2. The room was clean. I could smell the freshly laundered sheets and the bathroom was spotless. There was signs of dust or mold.... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I will be sure to share your comments with our staff. Thank you for your business! Sincerely, Wesley Dove General Manager More 

Kittrell, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Staff was excellent, valet super helpful, room clean, bed comfortable, pillows fluffy. Breakfast was good and menu based, no continental. Coffee was Starbucks. This was our 2nd visit and we were not disappointed. We had family to come by and they let them use parking deck for free to visit. Would strongly recommend.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We appreciate the feedback and will be sure to share it with our staff members at our next staff meeting. Sincerely, Wesley Dove General Manager More 

Fayetteville, North Carolina
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 25, 2015

In love with this spot. It's is in the heart of everything we needed. Walked to the pier and right across the street from the mall😆 nice clean rooms with friendly staff. We'll be back!! Beware of the vault parking its $15.00 a night. But your vehicle will be safe.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your valuable feedback with us. We appreciate your business and look forward to serving you again in the future. I will be sure to share your comments with our staff at our next meeting. Sincerely, Wesley Dove General Manager More 

San Diego, California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 20, 2015

The Marriott Courtyard Downtown is nice enough. I found it easy to locate and get to from the airport. The customer service is of the highest caliber - the staff were friendly, knowledgeable and quite accommodating. They were responsive and attentive. It is not the most modern or up-to-date facility. The extra amenities (newspaper, etc) were non-existent. That's so unlike... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your feedback about your stay. We appreciate your business and look forward to serving you again in the near future. I will be sure to share your comments with our staff members. Sincerely, Wesley Dove General Manager More 

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