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Courtyard Norfolk Downtown

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520 Plume Street, Norfolk, VA 23510
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Courtyard Norfolk Downtown
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Courtyard Norfolk Downtown
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272 Reviews from our TripAdvisor Community

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Traveler rating
    140
    66
    41
    19
    6
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113
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hartford, Connecticut
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel was clean, convenient and offered a great rate booked the day of. We needed a place to stay enroute to OBX and this fit the bill. The pool was closed for cleaning. Gym was open. Was able to walk down to see USS Wisconsin and listen to live music.

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your review of our property in Downtown Norfolk. We are pleased to hear that you enjoyed your stay and that we could provide those amenities for which you were looking. We will look forward to seeing you again, the next time you visit. More 

Centrral Ky
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

The Courtyard Norfolk Downtown is a very nice hotel. It could be better. The worst problem is the "bistro" dinning area. Completely inadequate for this hotel. The "bartender" didn't even know what a draft beer was when I asked if they had any (they didn't). Food was mediocre at best and seemed obviously microwaved. In the morning, they were slammed... More 

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for taking the time to review our establishment. It is through these reviews that we can improve the quality of our service, so our guests have a "great" experience, instead of just a good one. We appreciate your comments and will be working with our team members to provide a more knowledgeable and effective service. Our menu will... More 

Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Nice hotel, stayed 1 night to attend the Jazzfest. The hotel was clean and the rooms. Beds were comfortable and the room was spacious. We had a 2 queen bedroom. Bathroom shower should Havre better shower curtains. I already reserved a room for my return in a couple of months.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us about your recent stay. I am pleased to know you enjoyed your stay. We look forward to serving you again on your next visit. I will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More 

Richmond, Virginia
1 review
4 of 5 stars Reviewed 2 weeks ago

Stayed at this location for a concert at the NorVA for the first time and not a bad hotel or location. Room was a corner room and was spacious, thought I would recommend to either move the table and chair as you really don't meant to have the guest walk into the room and they have to move the chair... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us about your recent stay. I am pleased to know that you had a pleasant stay. I will be sure to share your comments with our staff members. Sincerely, Wesley Dove General Manager More 

New York City, New York
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed there earlier this year, and it was a great location. Staff courteous and helpful. Rooms clean. Bar/kitchen closes early, so left with ordering food or going out to eat. Great location. right in the heart of downtown. Would definitely stay again.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We appreciate the warm remarks about our staff and facilities. I will be sure to pass them along to the staff. Our goal is to make every guest's stay a memorable one. Thank you for your business and we look forward to serving you again in the near... More 

Raleigh, North Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed here as we were in town for the Hampton Jazz Festival and also wanted to venture down to VA Beach. This hotel was a halfway point for both. The hotel and room are both clean and modern. Free wi-fi although it was spotty in some parts of the hotel. The breakfast was just ok. The... More 

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Wesley D, Assistant General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your feedback with us. We are happy that you enjoyed your stay with us and we look forward to serving you in the future. Best wishes, Jenny Childers Assistant General Manager More 

Coastal NC
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed June 22, 2015

I've stayed here 10 nights in the past three months. The location of the hotel is convenient to MacArthur Center. My issue is that each time I visit, the quality of the hotel and my stay continues to slip. For example, in late May I checked in and was given room 808. The air conditioning didn't work, so I went... More 

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I am personally investigating the HVAC issue you reported. We have had numerous guests in that same room since you last stayed with no complaints. The hotel operates on a chiller system which feeds all the rooms at the same time. There is not an individual unit in each room but rather... More 

Baltimore, Maryland
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 14, 2015

Just stayed for one night to see a Norfolk Tides game. Walking distance to park and bars which is a plus. Billed $19 for parking which we knew nothing about and our view faced power lines and an employee parking lot, pretty depressing. Room was clean. Did not use pool but was very tiny. I probably would look elsewhere.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We appreciate your business. The vast majority of our rooms do have a wonderful view of the city. I apologize for the confusion about the valet parking charges. We do have one of the lowest parking fees of any hotel in Downtown Norfolk. Wesley Dove General Manager More 

Troy, Michigan
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 13, 2015

Hotel is clean and fresh like other courtyards. Service is great, especially the conference center staff. Beds are comfortable and the HVAC works well. The location does not have much activity on the streets. We had to walk a ways to the restaurants. The light rail does run out front. Parking is valet only. Overall hotel experience was good. I... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We are pleased to hear that you enjoyed your stay. We appreciate your business and look forward to serving you again in the near future. Sincerely, Wesley Dove General Manager More 

Norfolk, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 11, 2015

I stayed at the hotel for 5 days and should have moved to another Marriott after seeing the room. ONLY the hotel lobby has been updated. The rooms are comparable to Days-Inn level hotels. I expected more from Marriott in the downtown district. The bathroom is shower only with mold at the bottom of the curtain. Shower Only bathrooms should... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I will personally investigate the shower curtain cleanliness issue. It is not standard for Courtyards to have shower glass doors in the stand up bathroom areas. I will share your comments with our staff as well to ensure we fix the problems going forward. Sincerely, Wesley Dove General... More 

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