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All 39 Norfolk hotels

Courtyard Norfolk Downtown

3.0 of 5 Hotel   |   520 Plume Street, Norfolk, VA 23510
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78%
Ranked #5 of 39 hotels in Norfolk
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Cecam1629 Garysburg
  • Overview
  • Reviews (233)
  • Photos (34)
  • Amenities
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  • Room tips (40)
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233 people have reviewed this hotel

Traveler rating
    132
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    35
    15
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Garysburg
2 reviews
3 of 5 stars Reviewed 2 days ago NEW

The staff there was great. Knowledgeable and friendly. However, we were disappointed that the cost of parking was undisclosed during booking. The upkeep of the pool and terrace could have been better also. However, we did like that it was in walking distance to McArthur Center. The view was nice and we did enjoy walking around downtown.

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Mons, Belgium
Top Contributor
64 reviews 64 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This newer hotel is in a great location and is within walking distance of everything downtown. The room was large but the walls were kind of thin as we could easily hear everything in the room next to us. The staff was friendly; especially the valets.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank your for sharing your comments with us. We appreciate your business and are glad to hear that you had a wonderful stay. I will be sure to share your comments with our staff at our next meeting. We look forward to serving you again in the future. Sincerely, Wesley Dove General Manager More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 2 weeks ago

This hotel visit was wonderful. I can not say enough about the staff because it was a step above everyone else. Every staff member helped and say hi at every moment possible. When we needed something - they made it seem like we were the only ones there and we weren't. They were very accommodating and helpful to each and... More

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your positive comments with us. Our goal is to make every guest's stay an enjoyable one. I will be sure to share your comments with our staff as well. I am having the engineering staff check the HVAC unit in that room to find the problem. Thank you for letting us know. We appreciate your business... More

Springfield, Virginia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was truly impressed at the friendliness of the staff. If I needed something I didn't have to walk far before someone would ask, "How's my stay" or "can I get you anything" I travel a lot and don't post much, but this was worth noting.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us! We appreciate and value the feedback. Our goal is to give each and every guest a positive experience when staying with us. I will be sure to share you comments with our staff and we look forward to having you stay with us again in the future. Sincerely, Wesley Dove General Manager More

Baltimore, MD
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed June 11, 2014 via mobile

The best thing (and it is noteworthy) was the super friendly and courteous staff...especially the valet parking attendants. The room was adequate and a good value, but definitely beginning to show some wear and tear. Regardless, it was a convenient location for my business meetings and easy to hop on the highway to Virginia Beach.

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you sharing your comments about your recent stay here with us at the Courtyard Downtown Norfolk. We strive to make each and every guest's stay a comfortable one. I will be sure to share you comments with our staff. Sincerely, Wesley Dove General Manager More

Tehachapi, California
Top Contributor
267 reviews 267 reviews
30 hotel reviews
83 helpful votes 83 helpful votes
5 of 5 stars Reviewed June 9, 2014

What a pleasure to check in here. Staff acted like they knew we were coming and everything was ready. Like all Marriott's, impeccably clean room, "can do" friendly staff. Nice little store adjacent to the counter. Surprisingly wonderful right in the heart of downtown. Walking distance to where I have meetings all week. Don't have to pay tp park at... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Frank, Thank you for sharing your comments with us! Our goal is to provide the highest customer service level possible to each and every guest. We thank you for your business as we know you have other choices available to you. I will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More

Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 29, 2014

I've been visiting this hotel since January 2013- May 2014, and I can honestly say I LOVE IT! My husband is in the Navy and so I chose this hotel because it is fairly close to the base. The rooms are always clean, the amenities in the hotel and around it are wonderful and the staff are so so friendly.... More

Was this review helpful? Yes 2
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for the kind remarks about our hotel. We appreciate all feedback and will be sure to share your experience with our staff members. Thank you for your business and we look forward to serving your future lodging needs when in Norfolk. Wesley Dove General Manager More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Very clean hotel with a friendly staff, valet parking was a plus. Right across from the MacAuther Center, and a 15 minute ride to their beach. Breakfast was delicious as they serve Starbucks in their Bistro. Would definitely visit again!

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay with us. We work hard to ensure every guest has a positive experience. We will use your feedback as further training for our staff members. Thank you for your business and look forward to serving you future lodging needs when in Norfolk. Wesley Dove General Manager More

Atlanta, Georgia
Top Contributor
50 reviews 50 reviews
13 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed May 28, 2014

Very clean and comfortable, have stayed here any time I am in Norfolk and will always return. Directly across the street from a mall so very convenient to food and shopping. Walking distance to the Norva concert venue. Keep in mind that there is a $19 parking fee per night, but it is safe and secure onsite.

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your kind remarks about your recent stay here with us at the Courtyard Downtown Norfolk. We appreciate your business! I will be sure to share your comments with the staff as a part of our ongoing training process. We look forward to serving your future lodging needs while in Norfolk. Sincerely, Wesley Dove General Manager More

Greenville, South Carolina
Top Contributor
60 reviews 60 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 25, 2014

Stayed at this Courtyard on a recent business trip. Convenient location in Downtown Norfolk. If you come by car be aware that parking at the hotel is $19. Arrived a few minutes after a large bus group resulting in a very long wait to check-in. I am a Marriott Platinum Rewards Memeber but was not offered a welcome gift upon... More

Was this review helpful? Yes 2
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your feedback with us regarding your recent stay. I can understand your frustration with the delayed check-in as there was a large group in front of you. We did staff accordingly in order to handle the group and our other guests. We value your business and your feedback and will use the information you provided to... More

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Additional Information about Courtyard Norfolk Downtown

Address: 520 Plume Street, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Courtyard
Norfolk Marriott

34 photos of this hotel

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Pool/beach area (2)
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#2 Best Value Hotel in Norfolk #4 Romantic Hotel in Norfolk #5 Family Hotel in Norfolk #6 Business Hotel in Norfolk
Hotel Class
Official Description (provided by the hotel)
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 
Number of rooms
140

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