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All 39 Norfolk hotels

Courtyard Norfolk Downtown

3.0 of 5 Hotel   |   520 Plume Street, Norfolk, VA 23510
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Ranked #7 of 39 Hotels in Norfolk
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Rob S Orange, Virginia
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241 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Orange, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow, great hotel! Staff extremely friendly, interior has been renovated and the Rooms are Large, stayed on 2nd floor in a King Room, it was very nice and oh my goodness the bed was SO Comfortable!!!! The Bistro in the lobby with Starbucks and great food!! Convenient to everything in downtown Norfolk. Would definitely stay there again!!

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us in regards to your recent stay here with us at the Courtyard Norfolk. We value your feedback and were so glad to hear that you loved our staff and our hotel. I will be sure to share you sentiments with our staff tomorrow at our next huddle. Thank you for staying with... More

Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2014

An updated hotel, welcoming lobby and courteous associates. Rooms were nice, and enjoyed the breakfast in the morning, unfortunately it was not complimentary. Overall though a clean, comfortable stay, and I would definitely return and also recommend.

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us in regards to your recent stay here with us at the Courtyard Norfolk. We value your feedback and will be sure to share your comments with our staff members. We look forward to seeing you again. Sincerely, Wesley Dove General Manager More

Orlando, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 21, 2014

I stayed at Courtyard with a colleague for 3 nights. I loved the updated lobby but the best part of our stay was the staff. From our check-in to check-out, the service was outstanding. We had a problem with our ac and were immediately moved to a more comfortable room -the front desk responded to all our requests promptly, professionally... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. Our goal is to make every guest's stay a memorable one. I will be sure to share your positive comments about our staff at our next associate meeting. Thank you for your business and we look forward to serving you again in the near future. Sincerely, Wesley Dove... More

Powder Springs, Georgia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 6, 2014

We reserved a king bed room and when we arrived the only king bed rooms available were the handicapped room. That was the only negative I could say about the whole visit. The shower was a bit awkward but worked well. The toilet seat was a bit loose too but I got used to it. The hot tub was great... More

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us in regards to your recent visit with us. We appreciate your business and look forward to serving you again in the future. I will be sure to share your positive comments with our staff. Sincerely, Wesley Dove General Manager More

Batavia, Illinois
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 11, 2014

We enjoyed our stay at the Downtown Courtyard where we stayed for 5 nights. The property lobby area has been renovated like most Courtyards by now - the rooms are a bit worn but were clean and comfortable. We had a problem with cigarette smoke coming from the floor below, but the manager did a nice job of taking care... More

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us about your recent stay. I will be sure to share your comments with our staff members. It is great to hear that our staff members made your stay a memorable experience. I too believe that our staff is what sets us apart from our competition. Thank you for your business and we... More

Saratoga Springs, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

This was a great place to stay. Hotel is clean and the employees were exceptional. The 2 folks at the front desk shaniqua and Rhenado could not have been kinder or more helpful. Location is great for restaurants and granby st. It is also very close to the main highways. I will stay here again in the future.

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your kind remarks about our hotel. Our goal is to make every guest's stay as enjoyable as possible. I will be sure to share your comments with our staff members. We appreciate your business and look forward to serving you again in the future. Sincerely, Wesley Dove General Manager More

Fairfield, Connecticut
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 3, 2014

I wanted to like this hotel due to location and having stayed at several Courtyard brands before. It is an average hotel. Nothing spectacular other than the friendly staff. I found my room on the 6th floor to be little noisy with street and trolley sounds coming in. You have to valet park and it was not cheap. I did... More

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I appreciate the positive feedback about our friendly staff and Bistro food. I apologize for any noise issues you may have experienced with the train. We had every room near the train double paned to alleviate the train noise levels. Since the installation 3 years ago, the noise levels are minimized and... More

Baltimore, Maryland
1 review
2 of 5 stars Reviewed July 30, 2014

The hotel room was average – pretty basic,it had a mini fridge, and had a window facing another building (not very scenic). We stayed for 4 days. The location of Downtown Norfolk is kinda crappy, it’s close to a mall and a few restaurants but there is construction going on almost every block, not very walkable. They kept closing roads... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I am disappointed that you did not like the hotel location. Our hotel is centrally located to all that the Downtown Norfolk area has to offer including many restaurants, events and attractions. I will investigate the issues you had with our front desk and valet staff to ensure they are rectified immediately.... More

Baltimore, Maryland
Contributor
15 reviews 15 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 27, 2014

I stayed at this hotel over the weekend and had an amazing time! The hotel was decently priced and in the heart of downtown Norfolk. It is walking distance to some amazing restaurants! Rama Thai and Hobodiko (sp?) were amazing. The beach is about a 15-20 minute drive which is not too bad considering the price of the hotel. The... More

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay. We strive for perfection with each and every guest and we are pleased to hear that you had a pleasant experience. We appreciate your business and look forward to your next visit. Sincerely, Wesley Dove General Manager More

Garysburg
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 22, 2014

The staff there was great. Knowledgeable and friendly. However, we were disappointed that the cost of parking was undisclosed during booking. The upkeep of the pool and terrace could have been better also. However, we did like that it was in walking distance to McArthur Center. The view was nice and we did enjoy walking around downtown.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I apologize that you were not aware of the parking fees. We do disclose on all websites and reservations. I will be sure to pass along your positive comments about our staff. We appreciate your business and look forward to serving you again in the near future. Sincerely,... More

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Additional Information about Courtyard Norfolk Downtown

Address: 520 Plume Street, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard

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