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Courtyard Norfolk Downtown

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520 Plume Street, Norfolk, VA 23510
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1 room 1 adult
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Courtyard Norfolk Downtown
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301 Reviews from our TripAdvisor Community

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Orlando, Florida
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

the customer service was horrible. the room smelled like mildew and made me sick. you get charged for parking. security is poor. there is no free breakfast. the cost of the food at the little restaurant is fairly expensive and they are only open select hours. they do have a little store by the service desk.

Helpful?
Thank dawn d
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Dawn D, Thank-you do much for taking the time to review our hotel. I apologize that we did not meet your expectations for your visit. Parking is a premium in downtown Norfolk and our fees are in line and generally less than competing hotels in the direct area. As a Courtyard we have the Bistro restaurant that serves breakfast... More 

martinsville, nj
Level Contributor
169 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Everyone at the hotel was very nice and went out of their way to be helpful. Our room was fairly large. Be aware of the downsides that breakfast is not included nor is parking. However the excellent staff made up for these minor disadvantages. There is a small cafe where you can get breakfast.

Helpful?
Thank robertmaster123
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Robertmaster123, Thank-you for taking the time to review the Courtyard Norfolk Downtown on Trip Advisor. We are glad that you enjoyed your stay. I look forward to sharing your kind words about the staff with the team. We do charge for parking as parking is a premium in downtown Norfolk. This is a general practice for all hotels in... More 

Annandale, Virginia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 26, 2015

We stayed here for a company trip and the hotel was very quaint, contemporary, clean, and has a friendly staff. I know they said they will be renovating guestrooms soon, but I still found the rooms to be well kept up. It's the perfect place to stay in the downtown area. I felt it was safe enough to walk around.... More 

Helpful?
Thank Jessica F
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Jessica F, Thank-you so much for taking the time to review the Courtyard Marriott Norfolk Downtown on TripAdvisor. I'm glad that you enjoyed your stay and we will share your kind words with our team. We are starting a renovation soon so our rooms will look even better. Thank-you again and we hope to see you the next time... More 

Petersburg, Virginia
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed December 10, 2015 via mobile

We rented two rooms for five nights. I will say the location was great for the business we were in town for. There are great restaurants and activity within walking distance or a short boat ride. Most of the front desk staff were really pleasant and helpful. Both of our rooms had issues with the door locks. The door handle... More 

Helpful?
Thank Gerryp84
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Gerryp84, Thank-you for taking the time to review our hotel on Trip Advisor. I'm glad that you enjoyed the location of the hotel as it is within walking distance of all the attractions in downtown Norfolk. I apologize that your experience with housekeeping was less than stellar. It's our goal for all of our guests to have an enjoyable... More 

Reston, Virginia
Level Contributor
277 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
2 of 5 stars Reviewed November 22, 2015

Rooms were stuffy and the lobby and bistro area were uncomfortably warm. Our room had stains on the bed sheets. Bathroom décor was ugly. The AC wasn't working. Mattress was comfortable. Service in the bistro was good. Valet parking only ($19).

Helpful?
Thank SPKinVA
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear SPKinVA, I apologize that you did not enjoy your stay at our hotel. Certainly from your comments we could have improved in many areas. We are going through a full renovation starting in January so our decor and furniture will look new and fresh. I'm very sorry that housekeeping did not live up to their normal standards. We will... More 

UNIONTOWN, OH
Level Contributor
190 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed November 22, 2015

This was my 2nd stay at this hotel. Although I have stayed at other hotels in Norfolk, I selected this hotel because of the distance to the TIDE station and the price. I took Uber from the Norforlk airport to the hotel for approximately $16 and used the TIDE to get to the hospital each day. The hotel is within... More 

Helpful?
Thank FENTON64
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Fenton64, Thank-you for taking the time to review the Courtyard Marriott Downtown Norfolk. I'm glad that you enjoyed your stay and we are conveniently located within a short distance of the light tail. I apologize that there were a few burn marks on the carpet in your room. We are a non smoking hotel so it's disappointing that someone... More 

Cincinnati
Level Contributor
155 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed November 8, 2015

Stayed here three nights for business. The hotel is very clean and staff very friendly. The room was well appointed for the business traveler. Exterior noise was quiet as was the AC/Heat system. The bistro downstairs was a good choice for breakfast and coffee which can be charged to the room if so desired. The "Market" was slim pickings the... More 

Helpful?
Thank Cincybearcatfan
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Cincybearcatfan, Thank-you so much for taking the time to review the Courtyard Marriott Downtown Norfolk on Tripadvisor. We are glad that you enjoyed your stay and liked the rooms. I apologize that the market was low on supplies. I am new to the hotel and I noticed it too. I can assure you that it will not be an... More 

Fort Worth, Texas USA
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed October 30, 2015 via mobile

My husband and I were in Norfolk for a wedding and stayed in this property for three nights. I'll begin by saying that every staff member that we encountered was super friendly and very helpful. This included the housekeeping staff. The lovely and gracious lady who serviced our room was a great ambassador for the hotel. The beds were super... More 

Helpful?
Thank Kmull3333
Rob M, Director of Sales at Courtyard Norfolk Downtown, responded to this review

Dear Kmull3333, First of all, Thank you for taking the time to write a sincere critique of our hotel. Your positive comments about our staff are heartwarming. As a dedicated customer service agent, we strive to provide every guest with an experience not just a hotel stay. I'm pleased that members of our staff made this stay for you memorable.... More 

York, Pennsylvania
Level Contributor
149 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
4 of 5 stars Reviewed October 28, 2015

We went to Virginia beach for a day. and we stayed here in this hotel. As usual like other mariott hotels, it was good place to stay, room was clean..service was good..no one disturbed..bathroom was beautiful and lots of parking place outside...Price was very reasonable and 1 room with 2 queen bed was good enough for two couples.

Helpful?
Thank anuag
Rob M, General Manager at Courtyard Norfolk Downtown, responded to this review

Dear Anuag, Thank-you so much for taking the time to review the Courtyard Marriott Downtown Norfolk on trip Advisor. We are glad that you enjoyed your stay and had a great time visiting Virginia Beach. Since we are very close to Interstate 264 it makes it a very easy drive. Thank-you again for your review and we look forward to... More 

Alexandria, Virginia
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed October 20, 2015

We spent two nights and everything was as expected with a Courtyard property. Room was clean and fairly newly renovated. Lobby was large and had a Starbucks with breakfast options (for a price). There is also a small snack/sundries shop. Free wi-fi in the lobby and very comfortable seating for a quick coffee or if you need to get work... More 

Helpful?
Thank JPVM13
William F, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your review of hotel and location. We are excited that we were able to provide you with an enjoyable Courtyard experience. We look forward to meeting your needs in your future travels to Norfolk. More 

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