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Courtyard Norfolk Downtown

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520 Plume Street, Norfolk, VA 23510
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Courtyard Norfolk Downtown
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Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
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258 reviews from our community

Traveler rating
    139
    57
    38
    18
    6
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45
43
18
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

The Marriott Courtyard Downtown is nice enough. I found it easy to locate and get to from the airport. The customer service is of the highest caliber - the staff were friendly, knowledgeable and quite accommodating. They were responsive and attentive. It is not the most modern or up-to-date facility. The extra amenities (newspaper, etc) were non-existent. That's so unlike... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your feedback about your stay. We appreciate your business and look forward to serving you again in the near future. I will be sure to share your comments with our staff members. Sincerely, Wesley Dove General Manager More 

Norfolk, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Norfolk Downtown Courtyard continues to exceed my expectations for my hotel and business meeting needs, both personally and professionally. The staff is friendly and attentive, swift onsite valet parking, and conference rooms to handle our different size meetings. The sleeping rooms are large and inviting, with very comfortable beds. The location is convenient to local businesses and you are... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for giving us your feedback. We appreciate your business and will be sure to share your comments with our staff members. We look forward to serving all your future lodging needs while in Norfolk. Sincerely, Wesley Dove General Manager More 

Yorkville, Illinois
1 review
2 of 5 stars Reviewed 3 weeks ago

Good location. Hotel needs maintenance and repair. Our room had frayed carpet, stained carpet, cracked sink and bathtub needs refinishing. Day we arrived hotel lobby had a bad smell, dirty. Either went away or I got used to it. Hotel stay was friendly.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I will personally investigate the issues that you reported and ensure that they get addressed immediately. We appreciate your feedback and look forward to serving you again in the near future. Sincerely, Wesley Dove General Manager More 

Baltimore
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed at this property during Easter weekend. The purpose of the trip was to visit a friend who was getting deployed. The hotel is in a great location. Staff was so friendly Check in was smooth Room was great, Beds were incredible The terrace was a nice place to relax Overall had a great stay !

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you so much for your kind remarks. We value your business and will be sure to share your comments with our staff. We look forward to serving you again in the near future. Wesley Dove General Manager More 

Fort Mill, South Carolina
Top Contributor
58 reviews 58 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was not sure what Norfolk would be like but it is a cute little town. I loved the street car! The hotel is in a really good location. Close walk to Granby St with a lot of good places to eat. Everyone at the hotel was really nice. It was very standard for a Courtyard. It has a nice... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your kind remarks with us. We work diligently to deliver quality products and services to all our guests daily. We look forward to serving you again on your next visit to Norfolk. I will be sure to pass along your comments with our staff. Sincerely, Wesley Dove General Manager More 

Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I stayed at this hotel during a business trip for 1 night. Check in and the 19$ valet parking service was smooth. The room itself was clean but had a old appearance and flair. For my taste the mattress was too soft and the pillows were to firm. Some amenities in the bathroom were missing but that was not a... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I regret that we did not execute the proper service expectation at breakfast for you. I will be sure to share your comment with my Food and Beverage Manager and work diligently to resolve the issues. Our goal is to make every guest's experience a positive one. As we failed to meet... More 

Panama City Beach, Florida
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 12, 2015

I stayed in Courtyard from the 5th till the 12th of April 2015. You couldn't asked for a better service, warm welcome and assistance if you stay to this hotel . Besides from being centrally located, to the mall and short walk distance to Grandby, main drag of Norfolk in my opinions , the experienced is the best I can... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you so much for your kind words. Our goal is to ensure every guest has a wonderful experience at our hotel. It is great to know that frequent guests like yourself keep coming back to stay with us. We appreciate your business and look forward to seeing you in the near future. Sincerely, Wesley Dove General Manager More 

Charlottesville, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 7, 2015

Great location near the tide rail line with convenient valet parking (paying the fee is just part of downtown city accommodations). Our room was clean and seemed more modern and fresh looking than your average hotel. I liked that we got breakfast vouchers with actual quality food and coffee. The in-room coffee maker was a single serve with only one... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. Our goal is to provide superior product and service to our customers. I am pleased to hear that you enjoyed your stay. We look forward to serving you again with any future lodging needs. Sincerely, Wesley Dove General Manager More 

Laguna Beach, California
Top Contributor
242 reviews 242 reviews
49 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed March 20, 2015

Went there on business. Valet parking attendant was quick and friendly, $19 overnight valet. The MacArthur center mall is right next door, an easy walk. Location is great, you can walk to many local shops and restaurants. Front desk was helpful, wake up call was on time. The area is noisy but that's not the hotels fault. There is a... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. We appreciate your business and will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More 

UNIONTOWN, OH
Top Contributor
148 reviews 148 reviews
84 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed February 22, 2015

Several years ago I stayed in downtown Norfolk at the Residence Inn. I found this Marriott property was less expensive so I booked it instead. The hotel is a couple of blocks from the TIDE rail stop which is within walking distance from the hotel. Last week because of the snow storm, it was a difficult walk due to the... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We appreciate your business and look forward to serving you again in the near future. Wesley Dove General Manager More 

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