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Courtyard Norfolk Downtown

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520 Plume Street, Norfolk, VA 23510
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Courtyard Norfolk Downtown
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Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
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255 reviews from our community

Traveler rating
    138
    56
    38
    17
    6
See reviews for
44
43
17
106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I recently stayed at this property during Easter weekend. The purpose of the trip was to visit a friend who was getting deployed. The hotel is in a great location. Staff was so friendly Check in was smooth Room was great, Beds were incredible The terrace was a nice place to relax Overall had a great stay !

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you so much for your kind remarks. We value your business and will be sure to share your comments with our staff. We look forward to serving you again in the near future. Wesley Dove General Manager More 

Fort Mill, South Carolina
Top Contributor
58 reviews 58 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was not sure what Norfolk would be like but it is a cute little town. I loved the street car! The hotel is in a really good location. Close walk to Granby St with a lot of good places to eat. Everyone at the hotel was really nice. It was very standard for a Courtyard. It has a nice... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your kind remarks with us. We work diligently to deliver quality products and services to all our guests daily. We look forward to serving you again on your next visit to Norfolk. I will be sure to pass along your comments with our staff. Sincerely, Wesley Dove General Manager More 

Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed at this hotel during a business trip for 1 night. Check in and the 19$ valet parking service was smooth. The room itself was clean but had a old appearance and flair. For my taste the mattress was too soft and the pillows were to firm. Some amenities in the bathroom were missing but that was not a... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I regret that we did not execute the proper service expectation at breakfast for you. I will be sure to share your comment with my Food and Beverage Manager and work diligently to resolve the issues. Our goal is to make every guest's experience a positive one. As we failed to meet... More 

Panama City Beach, Florida
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed in Courtyard from the 5th till the 12th of April 2015. You couldn't asked for a better service, warm welcome and assistance if you stay to this hotel . Besides from being centrally located, to the mall and short walk distance to Grandby, main drag of Norfolk in my opinions , the experienced is the best I can... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you so much for your kind words. Our goal is to ensure every guest has a wonderful experience at our hotel. It is great to know that frequent guests like yourself keep coming back to stay with us. We appreciate your business and look forward to seeing you in the near future. Sincerely, Wesley Dove General Manager More 

Charlottesville, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great location near the tide rail line with convenient valet parking (paying the fee is just part of downtown city accommodations). Our room was clean and seemed more modern and fresh looking than your average hotel. I liked that we got breakfast vouchers with actual quality food and coffee. The in-room coffee maker was a single serve with only one... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. Our goal is to provide superior product and service to our customers. I am pleased to hear that you enjoyed your stay. We look forward to serving you again with any future lodging needs. Sincerely, Wesley Dove General Manager More 

Laguna Beach, California
Top Contributor
218 reviews 218 reviews
48 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 20, 2015

Went there on business. Valet parking attendant was quick and friendly, $19 overnight valet. The MacArthur center mall is right next door, an easy walk. Location is great, you can walk to many local shops and restaurants. Front desk was helpful, wake up call was on time. The area is noisy but that's not the hotels fault. There is a... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. We appreciate your business and will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More 

UNIONTOWN, OH
Top Contributor
144 reviews 144 reviews
83 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed February 22, 2015

Several years ago I stayed in downtown Norfolk at the Residence Inn. I found this Marriott property was less expensive so I booked it instead. The hotel is a couple of blocks from the TIDE rail stop which is within walking distance from the hotel. Last week because of the snow storm, it was a difficult walk due to the... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We appreciate your business and look forward to serving you again in the near future. Wesley Dove General Manager More 

Louisa, VA
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 22, 2015

I stayed here for 5 nights to attend a training workshop at Norfolk City hall. The hotel has great gov't rates and offers a full free breakfast in their onsite small Bistro cafe, but required valet parking at the hotel costs an additional $19 per day. The guest room was ample size - king bed with pull out sofa, desk,... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I am pleased to hear that our staff was friendly and efficient for your needs. In regards to the valet parking, every downtown Norfolk hotel charges for parking as there is very limited parking options in downtown as with most urban markets. Our $19 per night is the... More 

Descanso
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 10, 2015

Being a Marriott man and a Federal employee can be difficult at times. Usally try to get the Waterside property but it was over perdiem for this trip. Great property,friendly staff located downtown near many restaurants and bars. Large mall next to the hotel for those that like to get some shopping done while on travel. As with other downtown... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us about your recent stay. We appreciate your business and look forward to serving your future lodging needs while in norfolk. I will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More 

Honolulu, Hawaii
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2015

This courtyard is in a great location for business in Norfolk, VA. Much of the downtown is within walking distance of the hotel and the TIDE light rail stop is one block away. Cab ride is about 20 minutes from airport so I'd recommend not renting a car unless you can't get to your business by walking or the TIDE.... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your kind remarks. We appreciate your business and value your feedback. I will be sure to share your comments with our staff and management team. Sincerely, Wesley Dove General Manager More 

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