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Courtyard Norfolk Downtown

3.0 of 5 520 Plume Street, Norfolk, VA 23510
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Certificate of Excellence 2014
Courtyard Norfolk Downtown
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Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
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246 reviews from our community

Traveler rating
    136
    51
    37
    16
    6
See reviews for
43
43
18
99
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
Top Contributor
157 reviews 157 reviews
19 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed here several times. Both before and after the redo. I'm just tired of it now. The lobby is nice. The rooms are just not doing it for me any longer. Peeling and patched wall paper. Cheesy, small, sparce work out center. Freebie breakfast - NOT. And $19 to park. I will stay somewhere else from now on. Sorry!

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I regret to hear that you are unhappy with our hotel. We continually strive to improve every day. In regards to the $19 parking, our hotel is the lowest priced hotel for valet parking in the downtown Norfolk area. We are in the process of purchasing additional exercise equipment to better enhance... More 

Delaware
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here the night before thanksgiving the enroute to family. We are platinum and we were upgrade to a suite. Extremely friendly checkin. Late dinner at the bistro was surprisingly good. Also great coffee and breakfast the next morning. Will stay here every trip enroute to see family.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. We appreciate the feedback so that we may continue to improve. Thank you for your business. Sincerely, Wesley Dove General Manager More 

Richmond, Virginia
Contributor
18 reviews 18 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The very first thing to be appreciated about this hotel is the friendly over the top customer service. Every person we encountered was so nice and so helpful. The valets were very kind and efficient and one gentleman even made a special trip to my sister's car to retrieve an item she'd forgotten. The rooms were comfortable and clean and... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. We appreciate your business and will be sure to share the information you provided with our staff. We look forward to serving you again in the future. Sincerely, Wesley Dove General Manager More 

Dallas, TX
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I usually stay at the Marriott Waterfront when I am in Norfolk for work, so I was a little wary of trying a new hotel when the Marriott was fully booked. I was not disappointed, though! Pros: Excellent customer service. My first room was on a high floor and I was unable to access the wifi network, which was a... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. Your feedback is valuable to us so that we may continue to improve. I will be sure to share your comments with our staff. Thank you for your business! Sincerely, Wesley Dove General Manager More 

Orange, Virginia
Contributor
11 reviews 11 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Wow, great hotel! Staff extremely friendly, interior has been renovated and the Rooms are Large, stayed on 2nd floor in a King Room, it was very nice and oh my goodness the bed was SO Comfortable!!!! The Bistro in the lobby with Starbucks and great food!! Convenient to everything in downtown Norfolk. Would definitely stay there again!!

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us in regards to your recent stay here with us at the Courtyard Norfolk. We value your feedback and were so glad to hear that you loved our staff and our hotel. I will be sure to share you sentiments with our staff tomorrow at our next huddle. Thank you for staying with... More 

Milwaukee, Wisconsin
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 27, 2014

An updated hotel, welcoming lobby and courteous associates. Rooms were nice, and enjoyed the breakfast in the morning, unfortunately it was not complimentary. Overall though a clean, comfortable stay, and I would definitely return and also recommend.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us in regards to your recent stay here with us at the Courtyard Norfolk. We value your feedback and will be sure to share your comments with our staff members. We look forward to seeing you again. Sincerely, Wesley Dove General Manager More 

Orlando, Florida
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed September 21, 2014

I stayed at Courtyard with a colleague for 3 nights. I loved the updated lobby but the best part of our stay was the staff. From our check-in to check-out, the service was outstanding. We had a problem with our ac and were immediately moved to a more comfortable room -the front desk responded to all our requests promptly, professionally... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. Our goal is to make every guest's stay a memorable one. I will be sure to share your positive comments about our staff at our next associate meeting. Thank you for your business and we look forward to serving you again in the near future. Sincerely, Wesley Dove... More 

Powder Springs, Georgia
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 6, 2014

We reserved a king bed room and when we arrived the only king bed rooms available were the handicapped room. That was the only negative I could say about the whole visit. The shower was a bit awkward but worked well. The toilet seat was a bit loose too but I got used to it. The hot tub was great... More 

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us in regards to your recent visit with us. We appreciate your business and look forward to serving you again in the future. I will be sure to share your positive comments with our staff. Sincerely, Wesley Dove General Manager More 

Batavia, Illinois
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 11, 2014

We enjoyed our stay at the Downtown Courtyard where we stayed for 5 nights. The property lobby area has been renovated like most Courtyards by now - the rooms are a bit worn but were clean and comfortable. We had a problem with cigarette smoke coming from the floor below, but the manager did a nice job of taking care... More 

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us about your recent stay. I will be sure to share your comments with our staff members. It is great to hear that our staff members made your stay a memorable experience. I too believe that our staff is what sets us apart from our competition. Thank you for your business and we... More 

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Additional Information about Courtyard Norfolk Downtown

Address: 520 Plume Street, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Number of rooms: 140
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard
Hotel Style:
#7 Family Hotel in Norfolk
#8 Business Hotel in Norfolk

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