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Courtyard Norfolk Downtown

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520 Plume Street, Norfolk, VA 23510
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Courtyard Norfolk Downtown
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Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
Courtyard Norfolk Downtown
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253 reviews from our community

Traveler rating
    138
    55
    38
    16
    6
See reviews for
44
43
18
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Panama City Beach, Florida
Contributor
19 reviews 19 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed in Courtyard from the 5th till the 12th of April 2015. You couldn't asked for a better service, warm welcome and assistance if you stay to this hotel . Besides from being centrally located, to the mall and short walk distance to Grandby, main drag of Norfolk in my opinions , the experienced is the best I can... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you so much for your kind words. Our goal is to ensure every guest has a wonderful experience at our hotel. It is great to know that frequent guests like yourself keep coming back to stay with us. We appreciate your business and look forward to seeing you in the near future. Sincerely, Wesley Dove General Manager More 

Charlottesville, Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great location near the tide rail line with convenient valet parking (paying the fee is just part of downtown city accommodations). Our room was clean and seemed more modern and fresh looking than your average hotel. I liked that we got breakfast vouchers with actual quality food and coffee. The in-room coffee maker was a single serve with only one... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. Our goal is to provide superior product and service to our customers. I am pleased to hear that you enjoyed your stay. We look forward to serving you again with any future lodging needs. Sincerely, Wesley Dove General Manager More 

Laguna Beach, California
Top Contributor
211 reviews 211 reviews
46 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Went there on business. Valet parking attendant was quick and friendly, $19 overnight valet. The MacArthur center mall is right next door, an easy walk. Location is great, you can walk to many local shops and restaurants. Front desk was helpful, wake up call was on time. The area is noisy but that's not the hotels fault. There is a... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. We appreciate your business and will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More 

UNIONTOWN, OH
Top Contributor
134 reviews 134 reviews
79 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed February 22, 2015

Several years ago I stayed in downtown Norfolk at the Residence Inn. I found this Marriott property was less expensive so I booked it instead. The hotel is a couple of blocks from the TIDE rail stop which is within walking distance from the hotel. Last week because of the snow storm, it was a difficult walk due to the... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. We appreciate your business and look forward to serving you again in the near future. Wesley Dove General Manager More 

Louisa, VA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 22, 2015

I stayed here for 5 nights to attend a training workshop at Norfolk City hall. The hotel has great gov't rates and offers a full free breakfast in their onsite small Bistro cafe, but required valet parking at the hotel costs an additional $19 per day. The guest room was ample size - king bed with pull out sofa, desk,... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I am pleased to hear that our staff was friendly and efficient for your needs. In regards to the valet parking, every downtown Norfolk hotel charges for parking as there is very limited parking options in downtown as with most urban markets. Our $19 per night is the... More 

Descanso
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 10, 2015

Being a Marriott man and a Federal employee can be difficult at times. Usally try to get the Waterside property but it was over perdiem for this trip. Great property,friendly staff located downtown near many restaurants and bars. Large mall next to the hotel for those that like to get some shopping done while on travel. As with other downtown... More 

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us about your recent stay. We appreciate your business and look forward to serving your future lodging needs while in norfolk. I will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More 

Honolulu, Hawaii
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 1, 2015

This courtyard is in a great location for business in Norfolk, VA. Much of the downtown is within walking distance of the hotel and the TIDE light rail stop is one block away. Cab ride is about 20 minutes from airport so I'd recommend not renting a car unless you can't get to your business by walking or the TIDE.... More 

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your kind remarks. We appreciate your business and value your feedback. I will be sure to share your comments with our staff and management team. Sincerely, Wesley Dove General Manager More 

Philadelphia, Pennsylvania
Top Contributor
170 reviews 170 reviews
22 hotel reviews
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed December 9, 2014

I've stayed here several times. Both before and after the redo. I'm just tired of it now. The lobby is nice. The rooms are just not doing it for me any longer. Peeling and patched wall paper. Cheesy, small, sparce work out center. Freebie breakfast - NOT. And $19 to park. I will stay somewhere else from now on. Sorry!

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I regret to hear that you are unhappy with our hotel. We continually strive to improve every day. In regards to the $19 parking, our hotel is the lowest priced hotel for valet parking in the downtown Norfolk area. We are in the process of purchasing additional exercise equipment to better enhance... More 

Delaware
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 3, 2014

Stayed here the night before thanksgiving the enroute to family. We are platinum and we were upgrade to a suite. Extremely friendly checkin. Late dinner at the bistro was surprisingly good. Also great coffee and breakfast the next morning. Will stay here every trip enroute to see family.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. We appreciate the feedback so that we may continue to improve. Thank you for your business. Sincerely, Wesley Dove General Manager More 

Richmond, Virginia
Contributor
18 reviews 18 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 2, 2014

The very first thing to be appreciated about this hotel is the friendly over the top customer service. Every person we encountered was so nice and so helpful. The valets were very kind and efficient and one gentleman even made a special trip to my sister's car to retrieve an item she'd forgotten. The rooms were comfortable and clean and... More 

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. We appreciate your business and will be sure to share the information you provided with our staff. We look forward to serving you again in the future. Sincerely, Wesley Dove General Manager More 

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