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All 39 Norfolk hotels

Courtyard Norfolk Downtown

3.0 of 5 Hotel   |   520 Plume Street, Norfolk, VA 23510
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Courtyard Norfolk Downtown
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Ranked #7 of 39 hotels in Norfolk
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 1 week ago
Michelle C Houston, Texas
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220 people have reviewed this hotel

Traveler rating
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    32
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
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English first
Houston, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This is one of the more expensive Courtyards i have ever stayed at. The location is keen if your business is downtown. My experience here was not bad per say but I do not wish to stay here again either. While I am really no fan of any hotel in Norfolk, I prefer the Marriott over this location.

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Appleton, Wisconsin
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was efficient but not really outstanding. The room was nice and clean. The pool was so chlorinated that I could not tolerate it and the hot tub brought a whole new meaning to hot. I was glad that we were only staying the one night or I would have changed hotels for the remainder of our stay. For... More

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Culpeper, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

My mother and I spent the weekend with family and friends as we all gathered to celebrate the birth of "Little Blair". The initial impression of the hotel was pleasant; the lobby was clean and the desk clerk was very accommodating. We joined our friends in the lounge area and enjoyed a great cup of complimentary coffee. The room was... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your kind remarks regarding your recent stay with us. Thank you for your business and we hope to serve all your future lodging needs while in Norfolk. I will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More

Panama City Beach, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed on this hotel for the first time for about a week in March 2014. Not only that this hotel has a great location,walking distance to the Mall and some restaurants, the first thing I have noticed is the warm reception of the staffs. It made me feel at home. They will do everything to make your stay as... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay here with us. We were honored to serve you. We are committed to providing superior customer service. I will be sure to share your comments with our staff. We look forward to serving you again in the near future. Sincerely, Wesley Dove General Manager More

Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

What a great job you and your staff did hosting MEAC tournament attendees. My colleague and I were greeted once we arrived and had the pleasure of meeting Nino who provided superior customer service. Nino went from parking our vehicle in a nice location to getting us into a room within 15 minutes. The staff was very helpful and attentive... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Sonya, Thank you for sharing your comments with us about your recent stay and Nino. It was our pleasure to serve you. I will be sure to share your comments with our staff today at our associate meeting. We loved hosting the MEAC tournament and we look forward to having you again next year. Sincerely, Wesley Dove General Manager More

Dumfries, Virginia
Contributor
20 reviews 20 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel (from my experience) provides better service and value than the Waterside Marriott which is located down the road. Parking is readily available and more reliable than at the Waterside. The service is prompt and friendly. It is located near the center of toen, but opens up in the other direction. This is a plus because it opens up... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for your kind comments about your recent stay here with us. We appreciate your business! I will be sure to share your comments with our staff at our next associate meeting. We look forward to having you stay with us in the future. Sincerely, Wesley Dove General Manager More

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed March 18, 2014

I was blown away by the friendly staff here. They were kind, friendly, considerate and took care of anything I needed. This is supposedly the step-down hotel from the Marriott Waterside, but that hotel's customer service pales in comparison to the Courtyard. I was so thankful to have a stress-free hotel experience during a very stressful business trip.

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you so much for the kind remarks. I would like to personally thank you for your business and will be sure to share your comments with our staff. We look forward to having you with us again in the future. Sincerely, Wesley Dove General Manager More

Charlotte, North Carolina
Contributor
16 reviews 16 reviews
12 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 27, 2014

Another time where I wish there were 1/2 stars and would have given this hotel 3.5 stars. The front desk service was efficient but not hospitable. never made eye contact with me while checking me in and seemed a bit angry. The linens were very fresh and the hotel was clean. There was a lack of hot water and really... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay with us. I will personally look into the desk clerk service issue and will retrain them on making eye contact! We appreciate your business and look forward to serving your future lodging needs when in Norfolk. Wesley Dove General Manager More

Yorktown, Virginia
1 review
5 of 5 stars Reviewed February 27, 2014

I loved the friendliness and helpfulness of the employees it made our overall stay 10x more enjoyable! The food at the little bistro in the lobby had absolute delicious food and amazing service as well. The valet was also very helpful and courteous! Definitely will be visiting again!!!

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay with us! We appreciate the feedback and will be sure to share it with our staff. We look forward to serving all your future lodging needs when in Norfolk. Wesley Dove General Manager More

Midlothian, Virginia
1 review
5 of 5 stars Reviewed February 3, 2014 via mobile

Barbara and the entire staff at the Courtyard by Marriott Norfolk Downtown couldn't have been more wonderful! We had a large group of dancers and their families in Norfolk for a dance competition. Barbara offered and provided us with our own Breakfast Buffet each morning and each evening we were offered a large meeting room where we were able to... More

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your positive comments about your recent stay. I will be sure to pass them along to our staff. We look forward to serving all your future lodging needs while in Norfolk. Wesley Dove General Manager More

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Additional Information about Courtyard Norfolk Downtown

Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Courtyard Norfolk Downtown Hotel
Courtyard Norfolk
Norfolk Marriott
Norfolk Courtyard
Address: 520 Plume Street, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Norfolk
#7 Business Hotel in Norfolk
#8 Family Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
Official Description (provided by the hotel):
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 
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