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Courtyard Norfolk Downtown

3.0 of 5
520 Plume Street, Norfolk, VA 23510
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Courtyard Norfolk Downtown
Ranked #3 of 42 hotels in Norfolk
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169 reviews from our community

    Trip type
Traveler rating
    94
    36
    23
    12
    4
Date Rating
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 21, 2013 NEW

Great, straightforward hotel for Business Travelers. Nothing posh but certainly very comfortable, clean, large rooms. Free WiFi - worked a treat in my room. Staff were very helpful. The Mall opposite is ideal with an easy walk to the harbor. Price seemed about right. Thank guys.

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Tony_Parrow, General Manager at Courtyard Norfolk Downtown, responded to this review
May 23, 2013

Good Morning, Thank you for staying with us while in Norfolk. Happy to hear you enjoyed our newly renovated rooms. Our location is in the heart of downtown and accessible to many attractions. I am so glad our staff made your stay enjoyable! Hope to see you again when traveling to Norfolk. More

Glen Allen, Virginia, United States
1 review
5 of 5 stars Reviewed May 20, 2013 NEW

Stay one night. Have been staying with Marriott with business trips before retired. Always Like its cleanliness, comfort bed and friendly staff. This time is no differ. Definetly will stay with Marriott again.

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Dawn A, Director of Sales at Courtyard Norfolk Downtown, responded to this review
May 21, 2013

Hi Marilyn, Thank you for the kind words. We take great pride in the Courtyard Downtown Norfolk. I hope we see you again in your travels to Norfolk. More

Richmond, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 13, 2013

I would not return to this Marriott, though the staff was very nice. There was no help with luggage, and was not at all friendly to older people (the accommodations, not the people) . The sheets and towels were horrible;thin and scratchy. There was a coffee maker with one regular and one decaf packet, the coffee was dirt like at... More

Was this review helpful? Yes 1
Tony_Parrow, Manager at Courtyard Norfolk Downtown, responded to this review
May 14, 2013

We are delighted that you enjoyed your stay at the Courtyard. Thank you for your positive comments. Our staff takes great pride in exceeding our guests expectations. We hope to see you again when you travel to Norfolk. More

Washington, District of Columbia, United States
1 review
5 of 5 stars Reviewed May 13, 2013

It was a pleasure staying at the Courtyard, and we will definitely return if we’re ever in the area again. The entire staff was extremely pleasant and helpful, especially those working on Saturday evening when we checked in. The valet and the young lady at the front desk were very accommodating, and helped answer some of the questions we had... More

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Tony_Parrow, Manager at Courtyard Norfolk Downtown, responded to this review
May 15, 2013

We are delighted that you enjoyed your stay at the Courtyard. Thank you for your positive comments. Our staff takes great pride in exceeding our guests expectations. We hope to see you again when you travel to Norfolk. More

Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 11, 2013 via mobile

Everything was fantastic about our one night stay at this downtown Norfolk hotel property. The room was clean, the beds were comfy and the staff responsive. The only issue is the daily valet only option parking fee is the equivalent of being held up. I am sure there is a good reason for the charge being so high, but it... More

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See 2 more reviews by Philblack for Norfolk
Dawn A, Manager at Courtyard Norfolk Downtown, responded to this review
May 12, 2013

Thank you so much and so glad you enjoyed your stay. We're happy that our parking fees are still the least expensive in the downtown Norfolk market. Hope to see you soon in your travels! More

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed May 8, 2013

From check-in to check-out, I had a superb experience at this property in Downtown Norfolk. I was on a trip to Norfolk, Virginia for liesurely activities. The location of this hotel was in the heart of Downtown. Restaurants and shopping were in short walking distance. I was impressed with the speedy check-in process and the eagerness of the staff to... More

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Dawn A, Manager at Courtyard Norfolk Downtown, responded to this review
May 12, 2013

Thank you so much for your positive feedback! Hope to see you again soon! More

Miami, Florida
2 reviews
5 of 5 stars Reviewed May 7, 2013

This hotel was easy to find and check in was a breeze. The mall and tons of restaurants were a couple of blocks away. I use the Courtyard brand a lot for business and am rarely disappointed. The rooms are always clean and comfortable.

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Dawn A, Manager at Courtyard Norfolk Downtown, responded to this review
May 12, 2013

Thank you for your comments! So glad you had a good time in downtown Norfolk. Hope to see you again soon! More

Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 5, 2013 via mobile

Inexperienced Front desk staff; Breakfast station understaffed and unorganized. As 7 people waited in line the morning of May 4th, a cook took an order for a toasted bagel put it in the toaster oven and WATCHED it toast, put it on a plate, rang up the bill, made change - all before asking for the next order from me... More

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Dawn A, Manager at Courtyard Norfolk Downtown, responded to this review
May 12, 2013

Thank you for your feedback. We apologize for not exceeding the Marriott standards you expect as a valued guest. Please reach out to me when at your convenience. Warmly, Dawn More

Virginia Beach, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 5, 2013 via mobile

Hotel was clean and nicely decorated and the staff was very friendly. The only issue was all the noise. First from the light rail, I was awoken at 12:40 AM and 2:10 AM by other guest in the hallway. The AC relay was also so loud it woke me up every time the AC turned on.

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Dawn A, Manager at Courtyard Norfolk Downtown, responded to this review
May 12, 2013

Thank you for your recent stay. We certainly apologize for the noise you experienced. Our guest comfort is our number one priority and we hope to see you again soon! Dawn More

Burlington ma
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 4, 2013

I tried calling several times from my long road trip to check the check in time, no answer every time. The check in was efficient enough. Key card wouldn't work to pool and after a 12 hour drive just wanted a little whirlpool. I called the front desk, they said they would send somebody.The nice kid said ya ive been... More

Was this review helpful? Yes 1
Dawn A, Manager at Courtyard Norfolk Downtown, responded to this review
May 12, 2013

Thank you for your recent comments and review of our hotel. I reviewed your constructive feedback and the team appreciates it. Although not perfect, we do strive to be the best hotel in downtown Norfolk and want to be the best Marriott in the area. Thank you again! Dawn More

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Additional Information about Courtyard Norfolk Downtown

Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Courtyard Norfolk Downtown Hotel
Courtyard Norfolk
Norfolk Marriott
Norfolk Courtyard
Address: 520 Plume Street, Norfolk, VA 23510
Phone Number:
Region: United States > Virginia > Norfolk
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Norfolk
#3 Family Hotels in Norfolk
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 
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Courtyard Norfolk Downtown
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