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All 39 Norfolk hotels

Courtyard Norfolk Downtown

3.0 of 5 Hotel   |   520 Plume Street, Norfolk, VA 23510
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78%
Ranked #6 of 39 hotels in Norfolk
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
rfos4pack Batavia, Illinois
  • Reviews (237)
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237 people have reviewed this hotel

Traveler rating
    133
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    36
    16
    6
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40
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96
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Batavia, Illinois
Senior Contributor
26 reviews 26 reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay at the Downtown Courtyard where we stayed for 5 nights. The property lobby area has been renovated like most Courtyards by now - the rooms are a bit worn but were clean and comfortable. We had a problem with cigarette smoke coming from the floor below, but the manager did a nice job of taking care... More

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us about your recent stay. I will be sure to share your comments with our staff members. It is great to hear that our staff members made your stay a memorable experience. I too believe that our staff is what sets us apart from our competition. Thank you for your business and we... More

Saratoga Springs, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

This was a great place to stay. Hotel is clean and the employees were exceptional. The 2 folks at the front desk shaniqua and Rhenado could not have been kinder or more helpful. Location is great for restaurants and granby st. It is also very close to the main highways. I will stay here again in the future.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your kind remarks about our hotel. Our goal is to make every guest's stay as enjoyable as possible. I will be sure to share your comments with our staff members. We appreciate your business and look forward to serving you again in the future. Sincerely, Wesley Dove General Manager More

Fairfield, Connecticut
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I wanted to like this hotel due to location and having stayed at several Courtyard brands before. It is an average hotel. Nothing spectacular other than the friendly staff. I found my room on the 6th floor to be little noisy with street and trolley sounds coming in. You have to valet park and it was not cheap. I did... More

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I appreciate the positive feedback about our friendly staff and Bistro food. I apologize for any noise issues you may have experienced with the train. We had every room near the train double paned to alleviate the train noise levels. Since the installation 3 years ago, the noise levels are minimized and... More

Baltimore, Maryland
1 review
2 of 5 stars Reviewed 4 weeks ago

The hotel room was average – pretty basic,it had a mini fridge, and had a window facing another building (not very scenic). We stayed for 4 days. The location of Downtown Norfolk is kinda crappy, it’s close to a mall and a few restaurants but there is construction going on almost every block, not very walkable. They kept closing roads... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us. I am disappointed that you did not like the hotel location. Our hotel is centrally located to all that the Downtown Norfolk area has to offer including many restaurants, events and attractions. I will investigate the issues you had with our front desk and valet staff to ensure they are rectified immediately.... More

Baltimore, Maryland
Contributor
14 reviews 14 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel over the weekend and had an amazing time! The hotel was decently priced and in the heart of downtown Norfolk. It is walking distance to some amazing restaurants! Rama Thai and Hobodiko (sp?) were amazing. The beach is about a 15-20 minute drive which is not too bad considering the price of the hotel. The... More

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Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments regarding your recent stay. We strive for perfection with each and every guest and we are pleased to hear that you had a pleasant experience. We appreciate your business and look forward to your next visit. Sincerely, Wesley Dove General Manager More

Garysburg
2 reviews
3 of 5 stars Reviewed July 22, 2014

The staff there was great. Knowledgeable and friendly. However, we were disappointed that the cost of parking was undisclosed during booking. The upkeep of the pool and terrace could have been better also. However, we did like that it was in walking distance to McArthur Center. The view was nice and we did enjoy walking around downtown.

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your comments with us regarding your recent stay. I apologize that you were not aware of the parking fees. We do disclose on all websites and reservations. I will be sure to pass along your positive comments about our staff. We appreciate your business and look forward to serving you again in the near future. Sincerely,... More

Mons, Belgium
Top Contributor
99 reviews 99 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 20, 2014

This newer hotel is in a great location and is within walking distance of everything downtown. The room was large but the walls were kind of thin as we could easily hear everything in the room next to us. The staff was friendly; especially the valets.

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank your for sharing your comments with us. We appreciate your business and are glad to hear that you had a wonderful stay. I will be sure to share your comments with our staff at our next meeting. We look forward to serving you again in the future. Sincerely, Wesley Dove General Manager More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed July 9, 2014

This hotel visit was wonderful. I can not say enough about the staff because it was a step above everyone else. Every staff member helped and say hi at every moment possible. When we needed something - they made it seem like we were the only ones there and we weren't. They were very accommodating and helpful to each and... More

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you for sharing your positive comments with us. Our goal is to make every guest's stay an enjoyable one. I will be sure to share your comments with our staff as well. I am having the engineering staff check the HVAC unit in that room to find the problem. Thank you for letting us know. We appreciate your business... More

Baltimore, MD
Senior Contributor
33 reviews 33 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 11, 2014 via mobile

The best thing (and it is noteworthy) was the super friendly and courteous staff...especially the valet parking attendants. The room was adequate and a good value, but definitely beginning to show some wear and tear. Regardless, it was a convenient location for my business meetings and easy to hop on the highway to Virginia Beach.

Was this review helpful? Yes 1
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Thank you sharing your comments about your recent stay here with us at the Courtyard Downtown Norfolk. We strive to make each and every guest's stay a comfortable one. I will be sure to share you comments with our staff. Sincerely, Wesley Dove General Manager More

Tehachapi, California
Top Contributor
292 reviews 292 reviews
32 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed June 9, 2014

What a pleasure to check in here. Staff acted like they knew we were coming and everything was ready. Like all Marriott's, impeccably clean room, "can do" friendly staff. Nice little store adjacent to the counter. Surprisingly wonderful right in the heart of downtown. Walking distance to where I have meetings all week. Don't have to pay tp park at... More

Was this review helpful? Yes
Wesley D, General Manager at Courtyard Norfolk Downtown, responded to this review

Frank, Thank you for sharing your comments with us! Our goal is to provide the highest customer service level possible to each and every guest. We thank you for your business as we know you have other choices available to you. I will be sure to share your comments with our staff. Sincerely, Wesley Dove General Manager More

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Additional Information about Courtyard Norfolk Downtown

Address: 520 Plume Street, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Norfolk Downtown 3*
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Also Known As:
Courtyard Norfolk Downtown Hotel Norfolk
Norfolk Marriott
Norfolk Courtyard

34 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#3 Best Value Hotel in Norfolk #5 Business Hotel in Norfolk #7 Family Hotel in Norfolk
Hotel Class
Official Description (provided by the hotel)
Courtyard Norfolk Downtown has the friendly and efficient service you have come to expect from Courtyard by Marriott. Located in the heart of downtown Norfolk you will be able to walk a few blocks in any direction and experience the finest shopping, shopping and entertainment in the Norfolk area. ... more   less 
Number of rooms
140

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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