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Motel 6 Norfolk

853 North Military Highway, Norfolk, VA 23502
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Motel 6 Norfolk
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46 Reviews from our TripAdvisor Community

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Summerville, South Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed December 25, 2015

This little motel has the attraction of a difficult entrance depending on the direction you're coming from and some very unprofessional employee's, though they did allow smoking in the rooms which was a plus, I woke up the next morning to my car having signs of an attempt of being broken into. Poor security in the parking lot, minimal cameras.... More 

Helpful?
Thank Suit420Guy
6Team, Brand Experience Team Member at Motel 6 Norfolk, responded to this review

Dear Guest, Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, receive the highest level of service, respect and hospitality. We apologize for your unpleasant stay as a result of the concerns you describe. Safety and security are high priorities within Motel 6 standards for quality and we... More 

Dover, Delaware
Level Contributor
106 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed August 26, 2015 via mobile

Where to start? Hmmmmmm. Well the bathroom door wouldn't close, the front door had enough of a gap under it I could slip my hand under it, 2 tiny slivers of soap to wash with , 4 thin towels to dry off with, no garbage can in bathroom, toilet wouldn't flush, mattress made enough noise to wake the dead, "wood"... More 

Helpful?
1 Thank plurp8
6Team, brand expericened team member at Motel 6 Norfolk, responded to this review

Dear Guest, Thank you for posting your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know the conditions you experienced are an exception to our guest commitment and as such, we apologize. Motel 6 standards for quality rest on our promise to offer... More 

Rockville, Maryland
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 7, 2015

I have stayed at other Motel 6 locations in different states and the issues are always the same...WATER PRESSURE or lack thereof, grainy cable TV reception, and NO FREE WIFI!!!The only thing that's good with Motel 6 is its price and the employees are really friendly and accommodating. The room is also nice and modern. Other than that, I will... More 

Helpful?
1 Thank Abbey0622
6Team, brand expericened team member at Motel 6 Norfolk, responded to this review

Dear Abbey, Thank you for sharing your review. We are sorry to hear about the inconvenience you experienced with the water temperature and television channels challenges during your stay. Please know the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the dissatisfaction you experienced. We encourage you to contact our Guest Relations department... More 

Aloha, Oregon
Level Contributor
9 reviews
2 of 5 stars Reviewed August 6, 2015

The room was OK, hardwood floors were dirty, no carpet in the room whatsoever, water pressure in the shower was abysmal, and there were a couple of bugs in the room. Having stayed in worse places in my Navy days, and as I was there by myself for this trip, the cost savings were worth the stay. Had I been... More 

Helpful?
Thank Gerard J
6Team, brand expericened team member at Motel 6 Norfolk, responded to this review

Gerard, Thank you for sharing your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We are committed to delivering a clean, comfortable room and are sorry for any failure in delivering on the commitment during your recent stay. We are sorry to hear... More 

Hackensack, New Jersey, United States
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 28, 2015

I didn't expect much from an inexpensive motel but... It started when I made the reservation, booking.com just couldn't get it right. wrong number in the room, wrong number of beds, wouldn't let me have the AARP or Military discount. I called the Motel directly thinking that they would be able to make the corrections. I was told that everything... More 

Helpful?
1 Thank Jonathan L
6Team, Brand Experience Team member at Motel 6 Norfolk, responded to this review

Jonathan, Thank you for posting your review. The service concerns you describe are not characteristic of the level of service our colleagues strive to provide, and we apologize your stay was unsatisfactory. Please know the conditions you experienced in your room are an exception to our guest commitment and as such, we apologize. We are committed to delivering a clean,... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 23, 2015

Horrible check-in process, garbage in parking lot and around hotel door, room was not cleaned after previous customer, cigarette burns on sheets in a non-smoking room, hair/stains on towels and sheets, feet were black from walking on room floor, WAS OFFERED DRUGS AS I WALKED INTO MY HOTEL ROOM!!!!!

Helpful?
1 Thank snowglobe1
6Team, Brand Experience Team member at Motel 6 Norfolk, responded to this review

Dear Guest, Thank you for sharing your feedback. We are committed to delivering a clean, comfortable visit and apologize for any failure in following through on that commitment during your recent stay. We strive to provide a clean, comfortable stay and are disappointed your visit was unsatisfactory due to the odor concern you describe. Safety and security are high priorities... More 

Stanley
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 22, 2015 via mobile

Its well worth what you pay. The pool is the hugest I have seen at a hotel! The staff is polite and friendly. Some kinda shortage of housekeepers and waited two hours on checking into a reserved room. Once there it was good we booked a double with a kitchenette. Spacious and convienient. Will be returning.

Helpful?
Thank Michelle D
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 10, 2015 via mobile

We stayed for a visit on vacation 10 hrs from home. Called the day before we left reservation was good to go I had booked 3 months in advance get in oops lost my reservation! !!! After 45 minutes finally got us a room which had no towels booked in with five had 1 fork 1 spoon 3 plates. Had... More 

Helpful?
1 Thank mljls
6Team, Brand Experience Team member at Motel 6 Norfolk, responded to this review

Dear Guest, Thank you for taking the time to share your review. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. Please know that the conditions you describe are atypical to Motel 6 standards for quality, and we apologize for the inconveniences you experienced. Motel 6... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 10, 2015 via mobile

The place was a rat race full of thugs threaten to shoot ppl out side our door ! They never had wash clots or towels ! Hard to get toilet paper ! Children running around with out parents in the pool aria ! Hookers running around trying to turn tricks at every corner ! No silverware no coffee pot .... More 

Helpful?
2 Thank Amanda E
Baltimore, Maryland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 8, 2015

Poor front desk service. Arrived 2:15pm & was told room will be ready by 3pm. Maids stop in to say what rooms are done. I asked if room was ready & told no. At 3pm told room would be ready by 3:30pm to 4pm. A different employee found me a room at 3:05pm. No smoking room smelled like strong chemicals... More 

Helpful?
2 Thank David S
6Team, Brand Experience Team member at Motel 6 Norfolk, responded to this review

David, Thank you for sharing your concerns. Please know the service issues you describe are an exception to our guest commitment and as such, we apologize. We invite you to contact our Guest Relations at 1-855-787-9864 to record the details of your visit to help us provide a better guest experience in the future. More 

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