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Holiday Inn Select Norfolk


Hotel class 3.0 of 5
1570 North Military Highway, Norfolk, VA 23502
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Reviews you can trust

67% Recommend
3.0 of 5 stars 28 reviews
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By trip type
All (28)
[ Date ] [ Rating ]
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3 of 5 stars
roadtripperMaryland   79 contributions
Maryland
Oct 24, 2009 | Trip type: Business

We spent a few nights here for training. My wife and I both liked it, but there were some minor things that annoyed us. Check-in went fine. We were even able to call on our way down and get our reservation started a day early. The lobby is pretty nice, and has a lot of chairs and tables to sit... more

Management response from
LTDManagement, General Manager

I appreciate your taking the time to advise us of your issues while at the Holiday Inn Select, which is the first step towards improving our services. The Holiday Inn Select is committed to providing our guests with the highest quality of service and facilities. We sincerely regret we fell short of our goal in this instance. We would like...

aweful
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1 of 5 stars
navydad45   1 contribution
louisville
Aug 2, 2009 | Trip type: Family

we had used our reward points, first of all $800.00 was taken out of our debit for 2 days, was later fixed. next our second room was not ready upon check in at 400pm. 1 day our son's room was not serviced, luckily he had extra towels. the day before checkout, the beds were stripped in our sons room for... more

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2 of 5 stars
DSC83   28 contributions
Richmond, Virginia
Aug 2, 2009 | Trip type: Family

Checking in the hotel was quick, maybe cause I was wearing my Trip Advisor Hat! First entering the room gave us no problems, the room was clean and I felt comfortable walking on the carpet without shoes. We started hearing loud wind squealing through the window, we called maintenance which were pretty quick. He had to come back a second... more

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1 of 5 stars
Monstella   1 contribution
Chicago
Jul 20, 2009 | Trip type: Family

My wife, Children and I arrived to the hotel around 3 pm. The lady at the front desk was busy counting her drawer and the other lady was standing besides her waiting for something. She did not even look at me to say anything. I understood that they are probably changing shift. Finally, after I asked if it is OK... more

Management response from
Rachel Green, General Manager

Thank you for your honest and frank feedback regarding your recent experience with our hotel staff. I would like to apologize for any inconvenience you may have experienced. We appreciated any and all comments, as they serve to help us continually improve our service and quality.

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2 of 5 stars
Musleh   1 contribution
USA
Jul 7, 2009 | Trip type: Business, Solo travel
2/2 found this review helpful

I have stayed at this hotel 3 times. I am a platinum priority club member and I stay at hotels all over the country. The hotel location was close to the Navy. The rooms ordinary. The service at the Front desk, he WORST I have ever seen even in a cheap motel you see on TV. The restaurant staff made... more

Management response from
Rachel Green, General Manager

Thank you for taking the time to convey your comments regarding your recent experience with the Holiday Inn Select – Norfolk Airport. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We are always striving to...

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3 of 5 stars
Drufasa   11 contributions
Tampa, FL.
Mar 26, 2009 | Trip type: Business, Solo travel

First, let me say that the lobby is quite attractive and well decorated. Unfortunately, that's where the decor ends. I was a bit disappointed to see that my room was done in "post-modern 70s" style, complete with green carpet, green comforter and a green chair/foot rest that I can only be found at the Salvation Army. The room does, however,... more

Management response from
Rachel Green, General Manager

Thank you for your honest feedback regarding your recent stay. We are continually striving to improve our quality and service, and your comments are very important in helping us achieve those goals. In an effort to improve our quality, we have recently made several product improvements, and will complete our renovations and updates to our room decor by the end...

Wonderful
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5 of 5 stars
kjmdog   2 contributions
indiana
Oct 20, 2008 | Trip type: Family
1/1 found this review helpful

My wife, my mother and I flew in from the midwest due to the death of my brother. After a friend picked us up at the airport we went to the hotel that we intended to stay and found it to be entirely unacceptable. So the hunt began, we checked out every hotel in that general area including the ramada,... more

Management response from
Rachel Green, General Manager

Thank you very much for your lovely comments regarding our staff on your last stay at the Holiday Inn Select. Our staff likes to think of themselves as the Champions of the Guest Experience, and they always appreciate your positive and encouraging feedback. We look forward to welcoming you back soon!

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3 of 5 stars
ms90   17 contributions
maryland
Sep 16, 2008 | Trip type: Family

I was pleasantly surprised when I arrived at this property. I was leery about the pictures and previous reviews, but found this property to be a nicely average. The lobby was quite pretty, very clean and quiet. Check-in was swift and the clerk was pleasant. Upon entering the room, I was underwhelmed. It was pretty standard, but a nice size... more

Management response from
Rachel Green, General Manager

I sincerely appreciate you frank comments regarding your stay with the Holiday Inn Select. We are continually striving to improve our quality and service, and your comments are essential to this process. In an effort to improve our quality, we have recently made several product improvements, and will complete our renovations and updates to our room decor by the end...

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3 of 5 stars
VA_Born_not_raised   1 contribution
Bay Shore, NY
Aug 26, 2008 | Trip type: Family

We just returned from a 3 day stay at the Holiday Inn Select in Norfolk, Va. We were there for our family reunion. The lobby of the hotel was beautiful. The rooms were okay, not spectular, but it is a 3 star hotel, so we got what we paid for. The overall experience was okay, but there were a few... more

Management response from
Rachel Green, General Manager

Thank you for taking the time to convey your comments regarding your recent experience with the Holiday Inn Select – Norfolk Airport. Your willingness to share your thoughts with us is genuinely appreciated. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We are always striving to...

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5 of 5 stars
superyardie   14 contributions
Brandywine, West Virginia
Feb 17, 2008 | Trip type: Family

Awesome Hotel! My husband and i use to live in virginia beach so when we came out for a weekend to visit some friends and do some shopping we decided to stay here rather then in VA BCH since the hotels there are usually slums and overpriced. I had some reservations about being so close to the airport but this... more

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Holiday Inn Select Norfolk Also Known As

  • Holiday Inn Norfolk
  • Norfolk Holiday Inn
Address: 1570 North Military Highway, Norfolk, VA 23502