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Holiday Inn Norfolk Airport

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1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
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Holiday Inn Norfolk Airport
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Holiday Inn Norfolk Airport
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122 reviews from our community

Traveler rating
    43
    31
    31
    7
    10
See reviews for
36
16
14
42
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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English first
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    (122)
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    (36)
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    (46)
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    (23)
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    (17)
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2 reviews
1 of 5 stars Reviewed 3 weeks ago

I was disappointed when I called the front desk inquiring of maybe changing my room from a king size bed to a two queen size bed. The gentleman working the front desk says to me that my company booked several rooms for 60 days and it was practically for free which I know wasn't free. There is nothing for free.... More 

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Doors paint chipped , windows not fully closed , not happy , toilet water runs non stop , pictures show nicer , for others just recommendation to avoid this hotel if you can ,cleaners probably never check ceiling , is horrible

Was this review helpful? Yes 1
Yorktown, Virginia
Contributor
13 reviews 13 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had the ocassion to stay at this hotel using the Stay and Fly program in preparation for our trip to Hard Rock Riviera Maya and Isla Mujeres Palace in February and March or 2015. The hotel amenities and food were outstanding and the room was comfortable as well. The Stay and Fly program allowed us to leave our car... More 

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United States
Top Contributor
60 reviews 60 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 16, 2015

This is not the usual airport-vicinty hotel. This is the best Holiday Inn in which I have ever stayed. Very convenient to the Norfolk, VA Airport, the hotel courtesy shuttle runs all night so making an early flight is no problem. What really sets this particular Holiday Inn apart is the staff: every single staff member at this hotel has... More 

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Forest, Virginia
Top Contributor
204 reviews 204 reviews
50 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed March 14, 2015

Staying near the airport means you will hear planes and is not new for me, but this one seemed exceptionally loud. Other than that, the service at check in was friendly and the place was clean. The hotel is either new or recently renovated, as the interior is very nice. Doubt i would stay here again, only because of the... More 

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Brent L, Manager at Holiday Inn Norfolk Airport, responded to this review

Dear Adharris9015, Sorry to hear about the noise you encountered during your stay. We do appreciate your comments about the staff and the condition of the hotel. Please come see us again the next time your in Norfolk. More 

1 review
5 of 5 stars Reviewed March 12, 2015

I usually stay at the Airport Doubletree however this trip I opted to stay at the Holiday Inn for several reasons related to the negative service at the Doubletree. The Holiday Inn rooms are nicer with both a microwave and refrigerator. The staff were courteous and very helpful. The location is equally convenient to the Doubletree next door with a... More 

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Kill Devil Hills, NC
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 9, 2015

I stay at this hotel often because I can park my car and travel. The hotel shuttle will take you to and from the hotel ANY time of the day or night. You can leave your vehicle in the parking lot up to 30 days with just a few dollars added to the price of the room. This is the... More 

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Chrissy B, General Manager at Holiday Inn Norfolk Airport, responded to this review

We appreciate you taking the time to share your comments. We have shared your comments about the staff and service with our team members. Although we exceeded your expectations in service, we apologize for the issues you encountered in your guest room. We will address the engineering team and the items you mention in your room. It is very upsetting... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 7, 2015

So, I came down for a few days of business. My first choice was a nearby hotel but they did not have available rooms. Wanting the central location I chose this hotel for myself and the others. The beds were lumpy, the rooms seemed dated and the bathtub had rust stains. The breakfast was not great at all. Well, ok,... More 

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Chrissy B, General Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to let us know about your experience at our hotel. We are very disappointed that we did not meet your expectations and fell short on your accommodations. We will be addressing the breakfast experience with our Food and Beverage team immediately. Also, we have already started the projects in the bathroom and the mattresses.... More 

Menifee, California
Contributor
12 reviews 12 reviews
7 hotel reviews
5 of 5 stars Reviewed March 5, 2015

Absolutely loved this place. I have never encountered such friendly, caring, and helpful front desk staff as here. The front lobby has an amazing mermaid hanging art piece and beautiful river rock decorative wall that is all so fresh and appealing. They offer a satisfying, varied breakfast for free in the common area each morning. The guest room was spacious... More 

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Chrissy B, General Manager at Holiday Inn Norfolk Airport, responded to this review

We are so pleased with your review and are happy to know about the enjoyment you had during your stay. We hope that you will plan another visit to Norfolk and come back as our guest. More 

VA
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 9, 2015

Other than Frank at the front desk, this property suites truck drivers and construction workers better than business travelers and vacationers. Mud and dirt tracked throughout the main foyer, elevators, and halls both in the morning and nights (massive power trucks parked in one quarter or the parking lot). Service in the restaurant is shoddy with both food and drinks... More 

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IHGCare, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear FireSale, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk. However, we’re sorry we fell below your expectation regarding cleanliness, restaurant service and the room condition which was unacceptable. We will address these concerns. I assure you that... More 

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