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All 39 Norfolk hotels

Holiday Inn Norfolk Airport

3.0 of 5 Hotel   |   1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
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Holiday Inn Norfolk Airport
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63%
Ranked #13 of 39 hotels in Norfolk
A recent review
5 of 5 stars reviewed 4 days ago
Trish R Hertford, North Carolina
  • Overview
  • Reviews (98)
  • Photos (30)
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98 people have reviewed this hotel

Traveler rating
    33
    26
    26
    5
    8
See reviews for
31
11
14
32
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Hertford, North Carolina
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I was met at front desk by Mr. Bruce Dorman, who helped me change reservations so I could stay at this great 'jewel' of a hotel. He made the call, and one reservation was cancelled and another made. My grandchildren love the swimming pool and exercise room here. Both are clean, quiet, and fun to participate in. I also forgot... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to let us know about your experience at the Holiday Inn Norfolk. Bruce and his staff are very excited to see the mention on this review. They have even posted it on the office wall. Our service and staff are so important to our guest and to the hotel. We work hard to make... More

Contributor
20 reviews 20 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

I am wary of the old Holiday Inn brand so I tend to stay at HIE's instead. We were on the way down to OBX and stayed here for the night. Hotel and room was clean and comfortable. The jacuzzi was not working which was a real bummer, but the pool was nice. Kids enjoyed it. Staff was friendly. Elevators... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank your for giving the Holiday Inn Norfolk a chance. We appreciate your feedback and are pleased we were able to meet your expectations. We have almost completed the Jacuzzi repairs and painting. So we are hopeful to have this back up and running soon. The elevators are running a little slower than normal and we hope to have them... More

Chula Vista, California
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I travel for a living. Staying here was a choice of location vice value. It was a good choice. Front desk was a pleasure. They are very friendly and professional. Restaurant was very good. The only issue was the water pressure in the rooms, almost non existant. Overall, I will stay here again.

Was this review helpful? Yes
Chrissy B, Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you very much for taking the time to review Holiday Inn Norfolk. We are happy to know that we have met your travel expectations. We hope that as you continue to travel, you will find our hotel as more of a second home for you. We look forward to seeing you soon and please let us know if there... More

Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I booked this hotel due to a work assigment. I have stayed at other Holiday INNs before but the this was the fist time in Norfolk. I was the week of 4th of July and its was the only place I could find with rooms all week. I would say its an OK place to stay not very many ammenities... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to provide us feedback on your stay with us. We understand your comments on you lack of satisfaction with amenities and such. It is important that we are able to exceed your expectations and we will try to make sure that on your next stay we are able to make you feel like your... More

Michigan
Top Contributor
96 reviews 96 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this hotel since we had an early flight the next morning, and they advertised 24 hour airport shuttle service. I might have given it a "very good" status because the staff was friendly, the room clean and inviting, and the shuttle service was on time. However, there was a rather odd feeling of desolation about the place. For... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear JN1975, We understand that it is just as important to have a great emotional experience as it is to have a great overall experience. we do apologize for the dining options and the response that was provided to you. There is always a seat for dining in our Fountainside Cafe, so we fell short on this service to you.... More

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was perfect. From the front desk to the restaurant, everyone was courteous, friendly and responsive. Would like to particularly compliment Allison in sales, Amber on the front desk, Tim in the maintenance department, Isiah, Tyesha and Lauren in the restaurant. All of these people were responsible for our wonderful stay. This hotel and its staff receives a well... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Norfolk Airport, responded to this review

Dear GJ Mathia, WOW!! Thank you for the remarkable review. We will make sure to share your appreciation with our staff. Allison has already seen this review and wanted us to pass on her gratitude. The entire staff really enjoyed having your group in the hotel and has already asked if you will be returning again next year. We can't... More

Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 25, 2014

We stayed at this hotel for my cousin's Bday party. Check in was great the front desk had 2 attendants but when we went to check out it was only 1 attendant and she did her job with ease but I'm sure it could get a little busy during check out as well as check in... the only problem I... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Norfolk Airport, responded to this review

Dear Justified44, Thank you for taking the time to provide us with feedback. We apologize for the slow elevators. Our elevator company is trying to come up with solutions for faster return to the floors. The staff really enjoyed hosting cousin's birthday party and we hope next year, there will be another one. The sales and catering team specifically wanted... More

Jacksonville, Florida
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed June 14, 2014

As stated in other reviews, lobby is nice and staff was friendly. The room was clean. I wasn't wild about the pillows (they aren't quite full size) but it was nice having them labeled as firm and soft. I did have slight mix-up with catering but that was resolved the first day and didn't have a problem for the next... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Norfolk Airport, responded to this review

Thank you for allowing us to host you as our guest for your accommodations, as well as your catering event. We sincerely apologize for the mix up you encountered and hope that our correction gave you better satisfaction. We will continue to work on the items you listed in the review, in hopes that on your next stay, we will... More

UK
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 28, 2014

Sorry, but it has to be said that this is an average Holiday Inn. Stayed for 6 nights and ate in the bar on 3 of those nights. The hotel is quite tied and in need of a makeover. There is no courtesy phone for the hotel bus at the airport, and even if there had been, the rather gruff... More

Was this review helpful? Yes 2
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear Denmead665, We are so sorry to hear that your experience was not pleasant at the Holiday Inn Norfolk. We truly believe in customer service and the delivery in how we communicate to our guests. I apologize that the desk staff was not helpful in making things easy for your trip from the airport to the hotel. We do offer... More

Virginia Beach, Virginia
Top Contributor
193 reviews 193 reviews
27 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 12, 2014

In preparing for our trip to Las Vegas, we wanted to avoid the last minute hassle of driving to the airport early on the date of our flight. We arranged to stay at the Holiday Inn -Norfolk Airport and are pleased with that decision. They have a clean, well managed facility with a well equipped fitness room, easily accessible business... More

Was this review helpful? Yes 1
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to complete a review on the hotel. We are so pleased that your stay was stress free and enjoyable. The stress of travel can be overwhelming at times and staying at the Holiday Inn Norfolk was a perfect solution. We hope that on your next travel dates, you will stop in and say hello... More

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Additional Information about Holiday Inn Norfolk Airport

Address: 1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Norfolk Airport 3*
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Also Known As:
Holiday Inn Norfolk Airport Hotel Norfolk
Norfolk Holiday Inn

30 photos of this hotel

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Dining (3)
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Bathroom (1)
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Hotel & grounds (7)
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Pool/beach area (3)
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Other (12)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Take a video tour. The Holiday Inn Select Norfolk Airport, Virginia is easily located only two miles from Norfolk International Airport and central to every city in Hampton Roads including Norfolk, Virginia Beach, Suffolk, Hampton, Norfolk Downtown. The prime location is near several office and industrial parks, including Lake Wright Executive Park, Norfolk Commerce Park and Norfolk Industrial Park. Local companies include: Boeing Norfolk, Northrup Grumman, Booz Allen Hamilton, CMA CGM, HDR Engineering, USAA, Zim Shipping and Nextel. Nearby government facilities comprise of Little Creek Amphibious Base, NAS Oceana, Fort Story Naval Station and the Norfolk Naval Station and Shipyard. Other local attractions within close proximity of the hotel are Nauticus, Norfolk Cruise Port, MacArthur Center, Norfolk Botanical Gardens and Virginia Wesleyan College. The hotel feature s 5,000 square feet of flexible meeting space and banquet accommodations for up to 400 people. ... more   less 
Number of rooms
147

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