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All 39 Norfolk hotels

Holiday Inn Norfolk Airport

3.0 of 5 Hotel   |   1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
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Holiday Inn Norfolk Airport
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63%
Ranked #13 of 39 hotels in Norfolk
A recent review
3 of 5 stars reviewed 1 week ago
Mike D Philadelphia, Pennsylvania
  • Overview
  • Reviews (95)
  • Photos (30)
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  • Room tips (15)
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95 people have reviewed this hotel

Traveler rating
    32
    24
    26
    5
    8
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30
11
13
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel due to a work assigment. I have stayed at other Holiday INNs before but the this was the fist time in Norfolk. I was the week of 4th of July and its was the only place I could find with rooms all week. I would say its an OK place to stay not very many ammenities... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to provide us feedback on your stay with us. We understand your comments on you lack of satisfaction with amenities and such. It is important that we are able to exceed your expectations and we will try to make sure that on your next stay we are able to make you feel like your... More

Michigan
Top Contributor
96 reviews 96 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel since we had an early flight the next morning, and they advertised 24 hour airport shuttle service. I might have given it a "very good" status because the staff was friendly, the room clean and inviting, and the shuttle service was on time. However, there was a rather odd feeling of desolation about the place. For... More

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear JN1975, We understand that it is just as important to have a great emotional experience as it is to have a great overall experience. we do apologize for the dining options and the response that was provided to you. There is always a seat for dining in our Fountainside Cafe, so we fell short on this service to you.... More

Richmond, Virginia
2 reviews
5 of 5 stars Reviewed 3 weeks ago

This hotel was perfect. From the front desk to the restaurant, everyone was courteous, friendly and responsive. Would like to particularly compliment Allison in sales, Amber on the front desk, Tim in the maintenance department, Isiah, Tyesha and Lauren in the restaurant. All of these people were responsible for our wonderful stay. This hotel and its staff receives a well... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Norfolk Airport, responded to this review

Dear GJ Mathia, WOW!! Thank you for the remarkable review. We will make sure to share your appreciation with our staff. Allison has already seen this review and wanted us to pass on her gratitude. The entire staff really enjoyed having your group in the hotel and has already asked if you will be returning again next year. We can't... More

Charlotte, North Carolina
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for my cousin's Bday party. Check in was great the front desk had 2 attendants but when we went to check out it was only 1 attendant and she did her job with ease but I'm sure it could get a little busy during check out as well as check in... the only problem I... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Norfolk Airport, responded to this review

Dear Justified44, Thank you for taking the time to provide us with feedback. We apologize for the slow elevators. Our elevator company is trying to come up with solutions for faster return to the floors. The staff really enjoyed hosting cousin's birthday party and we hope next year, there will be another one. The sales and catering team specifically wanted... More

Jacksonville, Florida
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed June 14, 2014

As stated in other reviews, lobby is nice and staff was friendly. The room was clean. I wasn't wild about the pillows (they aren't quite full size) but it was nice having them labeled as firm and soft. I did have slight mix-up with catering but that was resolved the first day and didn't have a problem for the next... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Norfolk Airport, responded to this review

Thank you for allowing us to host you as our guest for your accommodations, as well as your catering event. We sincerely apologize for the mix up you encountered and hope that our correction gave you better satisfaction. We will continue to work on the items you listed in the review, in hopes that on your next stay, we will... More

UK
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 28, 2014

Sorry, but it has to be said that this is an average Holiday Inn. Stayed for 6 nights and ate in the bar on 3 of those nights. The hotel is quite tied and in need of a makeover. There is no courtesy phone for the hotel bus at the airport, and even if there had been, the rather gruff... More

Was this review helpful? Yes 2
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear Denmead665, We are so sorry to hear that your experience was not pleasant at the Holiday Inn Norfolk. We truly believe in customer service and the delivery in how we communicate to our guests. I apologize that the desk staff was not helpful in making things easy for your trip from the airport to the hotel. We do offer... More

Virginia Beach, Virginia
Top Contributor
191 reviews 191 reviews
27 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed April 12, 2014

In preparing for our trip to Las Vegas, we wanted to avoid the last minute hassle of driving to the airport early on the date of our flight. We arranged to stay at the Holiday Inn -Norfolk Airport and are pleased with that decision. They have a clean, well managed facility with a well equipped fitness room, easily accessible business... More

Was this review helpful? Yes 1
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to complete a review on the hotel. We are so pleased that your stay was stress free and enjoyable. The stress of travel can be overwhelming at times and staying at the Holiday Inn Norfolk was a perfect solution. We hope that on your next travel dates, you will stop in and say hello... More

San Juan, Puerto Rico
Contributor
19 reviews 19 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 16, 2014 via mobile

I stayed here for 3 nights at the beginning of March. I had stayed here years ago and can tell you they have not renovated the hotel since. The room I had was a standard 2-bed room. The bathroom had signs on mildew. The person who had cleaned the room left a used shampoo in the room which I thru... More

Was this review helpful? Yes
Chrissy B, Director of Sales at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to review the Holiday Inn Norfolk. We apologize that we fell short of your expectation. We have addressed the issues of the housekeeping staff and will continue to improve on our inspection of each guest room. Engineering is currently doing preventative maintenance in all the guest rooms to make sure that the room is... More

VA
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed March 2, 2014

Slow elevator, bar prices a way too high ($5.25 for a bottle of Bud Light - if you could find the bartender). Stayed for five nights. Room was ok sized, bed had a dip on the sides (looked like it hadn't been flipped ever), had a smaller than most hotel TV's, and had a bathroom door open the wrong direction... More

Was this review helpful? Yes
Chrissy B, General Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to review our property. We apologize for the slow elevator. We are working to make sure that this is improved and have had several contractors look into the speed. Our service, fell below your expectations and that really makes us upset. We have a strong sense of pride in our hotel and for us... More

Raleigh, North Carolina
Top Contributor
273 reviews 273 reviews
80 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed February 6, 2014

Older hotel that could use some room updates, but fine for one evening. Staff made the stay above average on that aspect. Service in the morning in restaurant was really nice. They offered a nice buffett and menu ordering. One of the few Holiday Inn's I have been in that actually has a bar past 9pm!! Pool was extremely small... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear orreo5859, Thank you for providing us with a very considerate review and for staying with us. We truly appreciate your comments regarding our staff as we pride ourselves on excellent customer service. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our... More

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Additional Information about Holiday Inn Norfolk Airport

Address: 1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Norfolk Airport 3*
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Also Known As:
Holiday Inn Norfolk Airport Hotel Norfolk
Norfolk Holiday Inn

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Take a video tour. The Holiday Inn Select Norfolk Airport, Virginia is easily located only two miles from Norfolk International Airport and central to every city in Hampton Roads including Norfolk, Virginia Beach, Suffolk, Hampton, Norfolk Downtown. The prime location is near several office and industrial parks, including Lake Wright Executive Park, Norfolk Commerce Park and Norfolk Industrial Park. Local companies include: Boeing Norfolk, Northrup Grumman, Booz Allen Hamilton, CMA CGM, HDR Engineering, USAA, Zim Shipping and Nextel. Nearby government facilities comprise of Little Creek Amphibious Base, NAS Oceana, Fort Story Naval Station and the Norfolk Naval Station and Shipyard. Other local attractions within close proximity of the hotel are Nauticus, Norfolk Cruise Port, MacArthur Center, Norfolk Botanical Gardens and Virginia Wesleyan College. The hotel feature s 5,000 square feet of flexible meeting space and banquet accommodations for up to 400 people. ... more   less 
Number of rooms
147

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