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Holiday Inn Norfolk Airport

3.0 of 5 1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
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Holiday Inn Norfolk Airport
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Holiday Inn Norfolk Airport
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113 reviews from our community

Traveler rating
    40
    30
    28
    6
    9
See reviews for
35
14
14
38
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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VA
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Other than Frank at the front desk, this property suites truck drivers and construction workers better than business travelers and vacationers. Mud and dirt tracked throughout the main foyer, elevators, and halls both in the morning and nights (massive power trucks parked in one quarter or the parking lot). Service in the restaurant is shoddy with both food and drinks... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear FireSale, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk. However, we’re sorry we fell below your expectation regarding cleanliness, restaurant service and the room condition which was unacceptable. We will address these concerns. I assure you that... More 

Long Prairie, Minnesota
2 reviews
2 of 5 stars Reviewed 2 weeks ago

There is nothing more disgusting than a bathroom that has someone else's hair in the tub and when the hotel doesn't think it's a big deal it's even worse! The front desk person just said Sorry! The breakfast was equally as bad.... Turkey sausage that was so dry and taste like nothing. Only whole wheat English muffins. The bed had... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear bopsie65, Thank you for your candid feedback. It is our goal to ensure our guests’ satisfaction is met with the excellence of service you expect. I apologize if you were not satisfied with the housekeeping service, accommodation and breakfast items you received as customer service and cleanliness are of an utmost priority for our hotel. We have taken note... More 

Macon, North Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

Everyone was very professional and courteous. The room was spacious, clean and quiet, making us comfortable. We got a good nights' rest as the bed was excellent. Firm with no dips in it. Breakfast had many choices from hot items to cold items. The staff was attentive to making sure everything was okay or if anything more was needed.

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Clarksville, Tennessee
Contributor
18 reviews 18 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed October 21, 2014

I recently stayed in a king suite. The room was huge. There was a sitting area, small kitchenette, and a separate bedroom with doors. The room itself was quiet and clean. The tub was a but stained but the bathroom was tidy and spacious.The front desk staff was pleasant but I would suggest making a list of local restaurants. I... More 

Was this review helpful? Yes 1
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for taking the time to complete the review on TripAdvisor. We are so very happy that you found the accommodations large and comfortable. Our staff has great pride in our hotel and we will continue to take these comments and share them with the staff. We hope that on your next trip, you will find us as a... More 

Austin, Texas
2 reviews
5 of 5 stars Reviewed October 8, 2014

My stay at the Holiday Inn, Airport, was wonderful. The front desk clerk greeted me with incredible kindness, was professional, knowledgeable and helpful. The hotel was clean and beautifully decorated. The pool, and gym were well kept. Great job Holiday Inn!

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for the kind feedback. We understand that there are some opportunities for us to correct some of the overall dated items and will continue to make progress. Please make sure to check in on your next travels, to see the changes we are making. Kindest Regards, Brittany Keels Holiday Inn Fayetteville Loyalty Champion More 

Contributor
13 reviews 13 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 23, 2014

We were so pleasantly surprised with the quality of this accomodation and food. Rooms very clean, modern, quiet and well furnished compared to other hotels we have stayed in at twice the price. Staff are really helpful, kind and friendly. The ladies in charge of the breakfast and evening meal room in particular...they were some of the most helpful, caring... More 

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you so very much for the kind words about your experience at the Holiday Inn Norfolk. We are so happy that you have found your new home away from home on your next visit to town. Please let us know if there is anything else we can do to exceed your expectations. More 

montreal
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2014

Stayed at the Holiday Inn in Norfolk in August for 1 week for business travel. Hotel was very close to the airport their shuttle driver very prompt and friendly. Hotel room was very clean and the bed comfortable with a roomy armchair. Public areas were very clean and staff was friendly and accomodating. Breakfast buffet was good with a large... More 

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for the wonderful feedback about your recent stay. Our staff was very excited to read your comments and learn of your return in October. We hope that on your next extended stay, you will pass by the front desk and allow us to get to know you better. Thank you, More 

Jacksonville, Florida, United States
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 13, 2014

This hotel was extremely convenient to the airport and business meetings I had to attend nearby. It was such a relief to find the room perfectly cooled against the outside heat from the moment I walked in the door. The rooms were clean and comfortable in addition to a spacious layout and I slept like a rock never hearing another... More 

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear Stephanie T, Thank you for taking the time to write a review about the hotel. We are so very pleased to hear about your overall experience and the ease of business travel to our hotel. Our staff works very hard to make sure that every guest feels like we have set the hotel for them personally. The breakfast crew... More 

New Milford, Connecticut
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed September 6, 2014

Everything looked new/ recently upgraded. Nice lobby area, bar, and restaurant. The beds were comfortable, rooms were clean. The hotel is conveniently located. We went to the VA Beach boardwalk each day which was about 18 minutes away (driving). I have no complaints about the facility. We were very happy with that. Upon checking in, I was waiting behind a... More 

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Thank you for letting us know about your overall experience. We appreciate your details of the encounters of the staff. Please accept our sincerest apologies for the service culture you have experience. We will make sure to address this issue and correct this immediate. Our service is as important as our overall hotel. We are so very sorry that your... More 

Tappahannock, Virginia
2 reviews
4 of 5 stars Reviewed September 3, 2014

Mary - cooked us an awesome breakfast!!! We were attending the USS Mississippi CGN-40 Reunion (at this hotel). It treated us great and is an awesome location for a Military Reunion. I would highly recommend it to others!

Was this review helpful? Yes
Chrissy B, Guest Relations Manager at Holiday Inn Norfolk Airport, responded to this review

Dear mheaster619, Thank you for the wonderful recommendation for military reunions. We are so pleased that you enjoyed your stay, but more importantly had an opportunity to meet Mary. She was so thrilled to her that she was mentioned online and wanted to thank you personally for remembering her. We hope that travels will bring you back to the hotel,... More 

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Additional Information about Holiday Inn Norfolk Airport

Address: 1570 North Military Highway, Norfolk, VA 23502 (Formerly Holiday Inn Select)
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Norfolk Airport 3*
Number of rooms: 147
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Also Known As:
Holiday Inn Norfolk Airport Hotel Norfolk
Norfolk Holiday Inn
Hotel Style:
#11 Business Hotel in Norfolk

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