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Holiday Inn Express Hotel & Suites Norfolk International Airport

Certificate of Excellence
2.5 of 5
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1157 North Military Highway, Norfolk, VA 23502
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Holiday Inn Express Hotel & Suites Norfolk International Airport
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Ranked #4 of 39 Hotels in Norfolk
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
ANOINTEDDANCE Los Angeles, California
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184 reviews from our community

Traveler rating
    102
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    5
    4
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53
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Hotel very clean, rooms have an old but modern style. I love the fact that the suite had a frig and microwave, the breakfast bar was an added plus. What made my trip memorable was Hazen and Tinya, the quality of care and assistance they gave me. After delays in the airport and finally arriving in Norfolk from Los Angeles,... More 

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Pahrump, Nevada, United States
Top Contributor
196 reviews 196 reviews
22 hotel reviews
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We are more B and B kind of people, but for a hotel this one is great....big, quiet rooms, great staff and they provide shuttle service to and from the airport. We would stay here again. They do serve a continental breakfast.

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Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was amazing!!! The room was incredible with modern amenities and the hotel lobby was very creative and accessible. The hotel price was very affordable. The hotel staff was polite and very helpful. The hotel was located close to all shopping, entertainment, restaurants in Norfolk. I definitely will stay at this hotel again the next time I travel to... More 

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HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello DekeDeke, Thanks for the review! I look forward to seeing you the next time you visit Norfolk, VA. Phil Modisett General Manager More 

Ransomville, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Great rooms. We were pleased with the entire hotel staff. All very accommodating. Judy in the breakfast area made our day. Very friendly and even did her best to steer very unruly and very rude children away from the food so others could eat. The Mom was not disciplining them at all. This hotel needs to recognize Judy for her... More 

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HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Thanks for the feedback. We love Judy; I'll make sure that Judy knows you love her too! Phil Modisett General Manager More 

York, Pennsylvania
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This was one of the worse stays I have ever experienced and embarrassing to say the least. I am a platinum member I reserved 3 suites for my nephew's AAU basketball tournament that was being held in the area. My sister and family arrived before me to check-in. I spoke with the manager (Adam) before their arrival to make sure... More 

Was this review helpful? Yes 1
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello 1TotalPackage, I appreciate your loyalty to the brand and apologize for delivering a very disappointing experience. All feedback is a gift and the leadership team and I will use your feedback to continually improve and develop this team. Please reach out to me if you would like to discuss this situation further. My e-mail address is orfex@hmphotels.com. Regards, Phil... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Only bad thing I can say is that front desk staff is RUDE! That part may keep me from coming back, but rooms were very spacious and clean :) housekeeping checked on us. Late check out apparently is an issue here.

Was this review helpful? Yes 1
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Greetings Chelsea L, Thank you for submitting your review of your stay us it. I am very sorry that you did not have an excellent experience across the board and that you found the staff to be less than professional while with us. We would very much like to hear more about this instance, please contact us to discuss this... More 

Bryans Road, Maryland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Sometimes it's the little things that go the furthest to enhance a stay in a hotel. For me, it is the friendliness of the staff (Tee @ the front desk always goes above and beyond no matter how busy she gets) and attitude that make me come back. I have stayed at this hotel several times already this year (6... More 

Was this review helpful? Yes 1
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello Norlito, Thank you for taking the time to submit a review of our property and for commending Tee on her customer service, it is greatly appreciated. It gives us great pride in known that as a frequent guest of the hotel, you continue to have wonderful experiences with us. Look forward to seeing you again soon! Lewis Tedesco Director... More 

Menifee, California
Contributor
12 reviews 12 reviews
7 hotel reviews
5 of 5 stars Reviewed March 13, 2015

Absolutely loved this place. I have never encountered such friendly, caring, and helpful front desk staff as here. The front lobby has an amazing mermaid hanging art piece and beautiful river rock decorative wall that is all so fresh and appealing. They offer a satisfying, varied breakfast for free in the common area each morning. The guest room was spacious... More 

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HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello 643carlaw, Thank you so much for your positive review of our hotel and of your stay with us. We take great pride in delivering exceptional service and a memorable stay, and it would appear we hit the mark on both of those with you. We look forward to seeing you again soon! Lewis Tedesco Director of Sales More 

Portland, Maine
Contributor
11 reviews 11 reviews
4 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed February 17, 2015

I stayed here for one night, and it was a fantastic hotel. Very affordable, close to the airport and major highways, indoor hot tub and pool, decent breakfast and the rooms were clean, big and comfortable. Most memorable was the front desk managers. When i checked in at night, there was a gentleman there who was helping someone else out,... More 

Was this review helpful? Yes 1
SouthernHotelier, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

I really appreciate the feedback and will make sure the entire team knows that you loved your experience during your business trip to Norfolk. Phil Modisett General Manager More 

Buda, Texas
1 review
5 of 5 stars Reviewed February 15, 2015

I Stayed at the Holiday inn express and suites the last week during a business trip, Phil and his staff were amazing, the hotel was clean, up to date and the staff was very accommodating. would recommend

Was this review helpful? Yes
SouthernHotelier, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Patrick, I am glad to know that the team took good care of you. Your review is truly appreciated. Sincerely, Phil Modisett General Manager More 

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