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Holiday Inn Express Hotel & Suites Norfolk International Airport

Certificate of Excellence
2.5 of 5
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1157 North Military Highway, Norfolk, VA 23502
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Holiday Inn Express Hotel & Suites Norfolk International Airport
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Ranked #3 of 39 Hotels in Norfolk
Certificate of Excellence
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189 Reviews from our TripAdvisor Community

Traveler rating
    106
    57
    17
    5
    4
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55
28
17
57
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Budd Lake, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed here for a basketball tournament at the Boo Williams Sports Complex in Hampton, VA. The hotel staff was very friendly and helpful. It was quiet and the rooms were immaculate. Hazem ( I hope I spelled his name right) at the front desk went out of his way and called Ruby Tuesday for us to see what time... More 

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spent two nights at this hotel and the staff were awesome! Very friendly and helpful. Rico and Pete the van driver were standouts so wanted to make sure I mentioned them personally. The hotel itself is average and the restaurant I would def pass on and go next door to The Doubletree,but the helpfulness of the staff here really made... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Miss T, Lewis, Deepak, Miss Kayla, Hezeem, Miss Judy, Chris, and Phil were all so incredibly polite and helpful! We arrived in town 12 hours early, and the night before our week reservation started, everything was booked for the night but Miss T bent over backwards trying to help us by calling every hotel in the area. During the time... More 

Was this review helpful? Yes 2
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello Melissa, Words can not express how much we appreciate your review of the hotel and its staff. Our number one goal is to strive for excellence and customer satisfaction, and I am glad that we were able to exhibit that with you and your mother after a long drive and arriving early to the hotel. Your review has been... More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

After a 6 hour drive, the location of this hotel couldn't have been better. Then to be greeted by warm and welcoming staff made it that much better! The breakfast was filling and the lovely woman that takes care of the breakfast area couldn't have been friendlier! The front desk staff is professional and courteous and made sure we enjoyed... More 

Was this review helpful? Yes
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello Traveler, Thank you for your review and for allowing us to serve you while in the area. Hope to see you again soon! Lewis Tedesco Director of Sales More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I have never written a review for anything, but I felt strongly enough about my stay to write my first one today. Let me start off by saying, from the minute my family and I walked in, we were treated like welcomed guests, not like more paying customers filling a room quota. Our room and all areas of the hotel... More 

Was this review helpful? Yes
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello JNBnitez, Thank you so much for taking the time to write a review about your recent stay with our hotel, it means a lot that you found your stay with us to be so amazing that you had to let people know! Tee and Ms. Judy have been made aware of your kind words, and it is very pleasing... More 

Los Angeles, California
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2015

Hotel very clean, rooms have an old but modern style. I love the fact that the suite had a frig and microwave, the breakfast bar was an added plus. What made my trip memorable was Hazen and Tinya, the quality of care and assistance they gave me. After delays in the airport and finally arriving in Norfolk from Los Angeles,... More 

Was this review helpful? Yes
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello Traveler, Wow! Thank you for your thorough and positive review of your stay with us. We are glad to hear that the hotel was able to go “above and beyond” to get you here and take care of you during your stay with us. I will make sure that Hazem and Tinya are made aware of your praise for... More 

Pahrump, Nevada, United States
Top Contributor
213 reviews 213 reviews
25 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed April 22, 2015

We are more B and B kind of people, but for a hotel this one is great....big, quiet rooms, great staff and they provide shuttle service to and from the airport. We would stay here again. They do serve a continental breakfast.

Was this review helpful? Yes
HIExpressNorfolk, Director of Sales at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello Cherie P, Thank you so much for your review of our property and for letting us know that you had a great time and enjoyed the complimentary hot breakfast that we serve. We look forward to seeing you again soon! Lewis Tedesco Director of Sales More 

Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2015

This hotel was amazing!!! The room was incredible with modern amenities and the hotel lobby was very creative and accessible. The hotel price was very affordable. The hotel staff was polite and very helpful. The hotel was located close to all shopping, entertainment, restaurants in Norfolk. I definitely will stay at this hotel again the next time I travel to... More 

Was this review helpful? Yes
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello DekeDeke, Thanks for the review! I look forward to seeing you the next time you visit Norfolk, VA. Phil Modisett General Manager More 

Ransomville, New York
1 review
5 of 5 stars Reviewed April 11, 2015

Great rooms. We were pleased with the entire hotel staff. All very accommodating. Judy in the breakfast area made our day. Very friendly and even did her best to steer very unruly and very rude children away from the food so others could eat. The Mom was not disciplining them at all. This hotel needs to recognize Judy for her... More 

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HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Thanks for the feedback. We love Judy; I'll make sure that Judy knows you love her too! Phil Modisett General Manager More 

York, Pennsylvania
Top Contributor
58 reviews 58 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 4, 2015

This was one of the worse stays I have ever experienced and embarrassing to say the least. I am a platinum member I reserved 3 suites for my nephew's AAU basketball tournament that was being held in the area. My sister and family arrived before me to check-in. I spoke with the manager (Adam) before their arrival to make sure... More 

Was this review helpful? Yes 1
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello 1TotalPackage, I appreciate your loyalty to the brand and apologize for delivering a very disappointing experience. All feedback is a gift and the leadership team and I will use your feedback to continually improve and develop this team. Please reach out to me if you would like to discuss this situation further. My e-mail address is orfex@hmphotels.com. Regards, Phil... More 

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