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Holiday Inn Express Hotel & Suites Norfolk International Airport

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1157 North Military Highway, Norfolk, VA 23502
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Norfolk International Airport
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218 Reviews from our TripAdvisor Community

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Norfolk, VA
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Great hotel that offers exceptional service and very clean. Staff was very responsive and friendly. Breakfast was fresh and good selection. Comfy beds and plenty if towels. Will definitely stay here again.

Helpful?
Thank Steverisch
Okinawa, Japan
2 reviews
4 of 5 stars Reviewed 3 weeks ago

I have so much to say but I will try to make this short and sweet. Coming back to the states after being overseas for 4 years I expected rude customer service substandard living quarters and so on. However after I arrived to Norfolk from a 18 hour flight I was pleasantly surprised when Tinya the front desk clerk greeted... More 

Helpful?
Thank Ashunta
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello Ashunta, On behalf of the entire team I thank you for choosing this hotel during your stay in Norfolk. I appreciate you mentioning Tinya's great service as well as taking a few moments to speak with my about your other concerns. Please know that we appreciate your service and salute you. Sincerely, Phil Modisett General Manager More 

Alexandria, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 30, 2015

Great experience, perfect location, helpful friendly staff, nice big room, great price, all good. Particularly close to everything in Norfolk and Portsmouth, would stay there again. Highly recommend this location for the business, government travelers.

Helpful?
Thank Bucky235
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello Bucky235, Thank you very much for the feedback. I'm glad that you can recommend this location to government and business travelers to Norfolk and Portsmouth. Sincerely, Phil Modisett General Manager More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 10, 2015 via mobile

This hotel offer very large clean rooms at a great rate. It was in a central location to shopping and restaurants and close to the airport. The breakfast dining area was a bit dirty, but it had all of the usual offerings. The staff was friendly and accommodating. My room door was new and the lock was difficult to lock,... More 

Helpful?
Thank BearTX
SouthernHotelier, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello BearTX, Thank you for the info. I'd like to make sure to address your concerns with the lock. Could you please email me at orfex@hmphotels.com so that I know exactly which room to check. Sincerely, Phil Modisett General Manager More 

Jeddah
Level Contributor
63 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 20, 2015

I have been here many times and have always been satisfied with their service. Hotel facilities are great although it is a little bit more expensive compared to other hotels in the area. Being near restaurants and walmart, farm fresh is a big plus.

Helpful?
Thank JeddahNelson
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Dear JeddahNelson, I'm glad that you enjoy us so much that you keep returning to this Norfolk hotel. Sincerely, Phil Modisett General Manager More 

Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 15, 2015 via mobile

Just stayed there for a soccer tournament close by. Clean, comfortable, and close to everything you need. Room was clean and well equipped with a mini fridge, microwave and coffee maker. Free breakfast (don't expect perfection, but the biscuits and sausage gravy was good), friendly staff, and a heated pool, plenty of free parking, what more does one need?!?

Helpful?
Thank SirReal616
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello SirReal616, I'm glad we deliver a great room at a great value. Sincerely, Phil Modisett General Manager More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed November 10, 2015 via mobile

I can't say enough about holiday inn express sheets and towels! So clean, soft, and comfortable. I don't know how they do it. I can't imagine staying anywhere else ever again. Convenient location to both downtown Norfolk where we attended a family wedding and also airport if you need. Breakfast is really good too!

Helpful?
Thank Mary Ellen B
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Dear Mary Ellen B, I'm glad you enjoyed our clean hotel in a convenient location in Norfolk, VA. Sincerely, Phillip Modisett General Manager More 

Washington, DC
Level Contributor
742 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 861 helpful votes
2 of 5 stars Reviewed November 1, 2015

This hotel looks fairly new and is somewhat impressive when you first enter and see the nautilus theme. But, then you get to your room and see the effects of cheap construction and poor maintenance. To begin with, there were big black mold spots running along one of the wallsin my room, which was my first alert, but since I... More 

Helpful?
Thank romadaro
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello romadaro, I was sorry to read about your to unpleasant experience during your recent trip to Norfolk. From reading your review I sense your frustration and irritation. Please note that the ownership and I take these reviews very seriously and continually adjust the operations to improve and reach our goal of being among the best hotels in the country.... More 

Oklahoma City, Oklahoma
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 27, 2015 via mobile

Some days you just know it's going to be "one of those days." Like when you have to go to four (!) different gasoline stations along Military Highway in Norfolk to refill your rental car. Like when you sit down at two different computer terminals to print out your flight boarding passes and the public computer warns you away: bad... More 

Helpful?
Thank Oscar W
HIExpressNorfolk, General Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Hello, Thank you for the review. I take all feedback very seriously. The ownership and I continually review our operations and purchases in order to ensure a quality and hassle free experience for you. New computer have been installed in the business center. I'll see you next time you visit Norfolk. Sincerely, Phillip Modisett General Manager More 

Level Contributor
130 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed October 16, 2015 via mobile

Oh my where to start?? This hotel is awful, we were in room 516, the smell was horrible!! I went down and told them and they sent a nice young man up to spray it didn't help! It smelled like dog pee imbedded into the carpet! Horrible!! The water barely gets hot, tub doesn't drain, WIFI sucks! Carpet badly stained!... More 

Helpful?
Thank WSargent
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Norfolk International Airport, responded to this review

Dear WSargent, Thank you for your patronage as an IHG Rewards Club Member and for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the service provided by our staff. However, I was concerned to see that you had some issues with our carpet, tub, and our WiFi... More 

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