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Wyndham Garden Norfolk Downtown

3.5 of 5
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700 Monticello Avenue, Norfolk, VA 23510 (Formerly Norfolk Plaza Hotel)
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Wyndham Garden Norfolk Downtown
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Ranked #18 of 39 Hotels in Norfolk
A recent review
5 of 5 stars Reviewed November 13, 2012
Stressica Lynchburg, Virginia, United States
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174 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Wyndham Garden Norfolk Downtown
See the most recent reviews
Haymarket, Virginia
Top Contributor
60 reviews 60 reviews
5 hotel reviews
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed December 13, 2012

If you need to be at the The Court House, this place has the perfect location. However, that is the only positive thing I can say about the hotel, itself. My travel companion and I both had to change rooms upon check in. Funny thing was, we didn't realize it until we met for dinner. My room had the A/C... More 

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Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

We are sorry for the inconvienences you experienced during your stay. I assure you they are not the "norm" for us. We will use your comments to do a better job of training our staff on responding to maintenance requests and guest incidents and food and beverage service. More 

Blacksburg, Virginia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed November 19, 2012

This is an old hotel that has had a major renovation. The room furnishings are at 3-star level. The personnel are discourteous, uninformative, and frankly, seem to have little training for their jobs. Hotel sits alone on a triangle of land with major roads on all three sides. Not advisable to walk at night from here, although the better parts... More 

Was this review helpful? Yes 1
Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

We are sorry for the inconvienences you experienced during your stay. I assure you they are not the "norm" for us. We will use your comments to do a better job of training our staff on responding to maintenance requests and guest incidents. More 

Lynchburg, Virginia, United States
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed November 13, 2012

My friend and I were attending a concert at The Norva, a local venue, and stumbled upon this hotel after searching for a cheaper, cleaner place to stay. We were so glad to meet all of the staff at the front desk, breakfast buffet, and bar. The hotel bar and restaurant, The Black Tuna, has affordable and great drinks and... More 

Was this review helpful? Yes
Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thanks for your comments. I will pass them on to our staff. We look forward to serving you again! More 

Virginia Beach, Virginia, United States
2 reviews
5 of 5 stars Reviewed October 24, 2012

I have stayed here and I have had parties here. If you are looking for a very nice hotel with an awesome staff this place is for you! I have had my company christmas party here for the last few years and I will not go anywhere else! If you like to have a party on a budget and want... More 

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Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thanks for the comments! We appreciate your business and will pass your comments on to our staff! More 

Virginia Beach, Virginia, United States
2 reviews
5 of 5 stars Reviewed October 24, 2012

I have stayed here and I have had parties here. If you are looking for a very nice hotel with an awesome staff this place is for you! I have had my company christmas party here for the last few years and I will not go anywhere else! If you like to have a party on a budget and want... More 

Was this review helpful? Yes
Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thanks and we'll pass your comments onto our staff. We appreciate your business! More 

Munster, Indiana
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 16, 2012

My stay is always a great one...the staff is always very nice and helpful . a very special thanks To Amber,Larry,Sandra,William,Vineshci. I am very greatful my company houses us there .it is the best hotel in VA ...

Was this review helpful? Yes 1
Lawrence, Kansas
2 reviews
5 of 5 stars Reviewed October 14, 2012

The folks at this hotel made my visit with my handicapped sister so wonderful. always ready to send someone to help. The elevators were just large enough to get my sister in with her long wheelchair...if someone helped me. And the staff was always there to help, bring extra supplies to the room, and help make connections outside the hotel.... More 

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Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thanks for your comments! We take all our guests comments seriously so that we can help improve our service! We look forward to serving you again in the future! More 

Raleigh, North Carolina
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 1, 2012 via mobile

Check in was easy and the 2 men at the counter were quite personable. We stayed on the 12th floor and there was usually a long wait for the elevator. The room appeared clean on the surface, but upon further inspection had stains all over the wall and ceiling. The bathroom was extremely small and one of the sleep number... More 

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Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thanks so much for your comments. We appreciate all our guests feedback so that we can improve our service and rooms! Thanks again! More 

Laurel, Maryland
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 18, 2012

Exhausted from an early flight I was looking forward to a nap until I arrived at the hotel and had to walk up stairs to enter the lobby...really? The lobby decor was beautiful love the damask! The rooms we had was a little small and the bathroom was extremely tight and cramped feeling.

Was this review helpful? Yes
Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

We apologize for any inconvienences you suffered and appreciate ypour feedback. We'll use your comments to help us improve our service and training standards! More 

Raleigh
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 11, 2012

I stayed at this hotel over the weekend for a wedding. Friday we were checked into a room that had a broken a/c unit in the rooms and were moved to another floor. Saturday was the wedding at the hotel and while the banquet staff did an excellent job-the common areas on the mezzanine level were EXTREMELY uncomfortable and seemed... More 

Was this review helpful? Yes 1
Lee F, General Manager at Wyndham Garden Norfolk Downtown, responded to this review

I apologize for all the issues you experienced during your stay. I assure you that what you found is not the norm for us and hope you will give us another chance to show you how good we can be. Please feel free to contact me direct at the hotel at any time. More 

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