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Wyndham Garden Norfolk Downtown

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700 Monticello Avenue, Norfolk, VA 23510 (Formerly Norfolk Plaza Hotel)
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1 room 1 guest
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Wyndham Garden Norfolk Downtown
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217 Reviews from our TripAdvisor Community

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Traveler rating
    58
    48
    33
    45
    33
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65
36
15
53
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
  • All months
    (217)
  • Mar-May only
    (52)
  • Jun-Aug only
    (85)
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    (50)
  • Dec-Feb only
    (30)
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Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

I came to Norfolk Virginia on a family reunion about 2 weeks ago. I meet a super employee name Alice who went above beyond her duty to assist me and my family with getting directions to all the attractions that where located in the city. I love the fantastic view of the lobby and the friendly customer service I receive... More 

Was this review helpful? Yes
Richmond, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

My fmaily and I had an amazing time at this hotel and would come back in a heartbeat! There were many local attractions in the area and great resturants. The staff was helpful and the rooms were spaceious.

Was this review helpful? Yes
Joyce G, Public Relations Manager at Wyndham Garden Norfolk Downtown, responded to this review

We appreciate the comment about our staff members and the hotel. I will make sure our staff is aware of the great review. More 

Norfolk, Virginia
1 review
5 of 5 stars Reviewed 3 days ago NEW

We celebrated our daughters high school graduation here and it was a wonderful event.. The entire hotel staff we encountered were all AWESOME & very accommodating to our event needs. (Joyce, Evelyn, Alice & chef ) The room was set up to perfection & the food was off the hook.. we received numerous compliments from our guests regarding the great... More 

Was this review helpful? Yes
Joyce G, Public Relations Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you for the great compilment on our staff members and the hotel.We are happy to hear that you and your guest had a wonderful time. More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

helpful, courteous and polite staff He was knowledgeable about the hotel and the area and was a great help to us. If these reviews actually get read please send a big hello and thank you to Mr. Abron.

Was this review helpful? Yes
Joyce G, Public Relations Manager at Wyndham Garden Norfolk Downtown, responded to this review

We appreciate the comment about our employee Abron. I will make sure Abron is aware of this great compiiment,yes every comment is mention to the employee every morning. We are happy you enjoyed your stay. More More 

Suffolk, Virginia
Level Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 1 week ago

staff was friendly, room was clean, no fan in the bathroom, steams up when showering. The biggest gripe I have is why the motel charges $10.00 for parking? Never had to anywhere else in over 50 years. looked at some other cars in parking lot and no parking pass on dash. hmmm. other then that I would rate a 4.

Was this review helpful? Yes
Debra B, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you so much for your kind words about our staff and our hotel. I want to apologize to you about not knowing about the parking Again thank you for you feed back and we look forward to having you as a guest again. Debra B More 

Norfolk, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

I found a HUGE roach in the bathroom! I called the front desk, she apologized then said she will let maintenance know. I feel like roaches are everywhere. I have to go through my suit cases to make sure there are none are hiding in my clothes. this hotel is old, and needs to be renovated. don't spend your money... More 

Was this review helpful? Yes
Debra B, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

I want to apologize for the bad experience you had during your stay with us, we appreciate your feedback, so that we can fix this issue and move forward. DebraB More 

Portsmouth, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

Me and my family really enjoyed our stay. Ms. Alice the lobby attended made our stay even more enjoyable and I really appreciate her. Thank you for all the good service and I will be coming to stay again.

Was this review helpful? Yes
Joyce G, Public Relations Manager at Wyndham Garden Norfolk Downtown, responded to this review

We appreciate the comment about our employee Alice. I will make sure she is aware of this great compiiment, we are happy you enjoyed your stay. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I expected more from Wyndham! Normally, the front desk of this type of hotel knows how to talk to people. As soon as I walked up, the lady said, "Yes" and that's it. Not "welcome" or "hello" or "just a moment". I hated it and really wanted to leave at that moment. I had to go back to the front... More 

Was this review helpful? Yes 1
Debra B, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

I want to apologize for the bad customer service you received during your stay with us. We strive to make our guest feel welcome and appreciated. I will be getting with my staff to make sure this type of service does not repeat itself again. Thank you Debra B. More 

Athens, Greece
1 review
2 of 5 stars Reviewed 3 weeks ago

Very noisy. We couldn't sleep due to the constant drops of the air condition to our window. Refrigerator very noisy. Could listen to our neighbor's TV. Receptionist never in uniform. When I checked out, my reservation was in another name! Gym had water, but the glasses were suitable only for birds. Only the Director of Catering, Angelo Economou was very... More 

Was this review helpful? Yes
Debra B, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

I want to apologize for the bad experience you had during your stay, I will be addressing these issues so that we may move forward and not have these issues repeat itself. Thank you for your feed back and the kind words you mention about Angelo, we truly appreciate it. Debra B. More 

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