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Wyndham Garden Norfolk Downtown

3.5 of 5
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700 Monticello Avenue, Norfolk, VA 23510 (Formerly Norfolk Plaza Hotel)
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Wyndham Garden Norfolk Downtown
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Ranked #17 of 39 Hotels in Norfolk
A recent review
4 of 5 stars reviewed 1 week ago
796benjaminl Cooper City, Florida
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200 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bowie, MD
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I recently stayed at the Wyndham Norfolk downtown this past weekend and the customer service from the late night front desk receptionist was great. I got a little turned around finding the hotel and William stayed on the line until I arrived at 2am. However, once I got to the room it "looked" clean but the tub was half cleaned... More 

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Larry S, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you for taking the time to give us your feedback. What you discribe is not the standards we strive for here at the Wyndham Garden hotel. I have gotten with my department heads to find out what happen, and I can assure you that we have implimented proceedures to correct this matter in the future. More 

Neenah, WI
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The lobby of this hotel is beautiful!!! We stayed with a family of 6 in a mini suite and were very comfortable. The room was really nice. 2 full beds and a queen sleeper sofa. One negative thing was the refrigerator wasn't working upon our arrival and a lot of our food went bad. They did fix it our second... More 

Was this review helpful? Yes 1
Larry S, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you for taking the time to give us your feedback,we strive at the Wyndham Garden Hotel for our guest return. http://www.tripadvisor.com/ShowUserReviews-g58026-d126041-r279495663-Wyndham_Garden_Norfolk_Downtown-Norfolk_Virginia.html# More 

Wilmington, Delaware
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My boyfriend and I stayed at the Wyndham Garden in Norfolk for a friend's wedding in May. The issues started right at check-in. First, they could not find our reservation. When we showed the front desk a printout of the confirmation email, they finally checked us in. When we got to our room, there was someone already in it! Only... More 

Was this review helpful? Yes 4
Larry S, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you for taking the time to give us your feedback. What you discribe is not the standards we strive for here at the Wyndham Garden hotel. I have gotten with my department heads to find out why you had to wait, and I can assure you that we have implimented proceedures to correct this matter in the future http://www.tripadvisor.com/ShowUserReviews-g58026-d126041-r279495663-Wyndham_Garden_Norfolk_Downtown-Norfolk_Virginia.html# More 

Norfolk, Virginia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The lobby is gorgeous! Much ap can be determined by the presentation of the lobby and waiting area. The only reason to not stay here would be if they did not have availability . The property is situated in the heart of downtown Norfolk, with easy access to greyhound, Amtrak, as well as Norfolk International Airport. The renown Granby street... More 

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Larry S, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you so much for taking the time to write a review of our property. We do pride ourselves on the outstanding service that all of our team members strive to provide. We look forward to your next visit to Hampton Roads. http://www.tripadvisor.com/ShowUserReviews-g58026-d126041-r263609774-Wyndham_Garden_Norfolk_Downtown-Norfolk_Virginia.html# More 

Richmond, Virginia
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

My room was very comfortable--sleep # mattress an unexpected plus. Service in bar was less than stellar, food served was not as described, in menu, no effort to fix.

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
Larry S, Front Office Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you for taking the time to give us your feedback. we strive for here at the Wyndham Garden hotel to make things better for our guest. http://www.tripadvisor.com/ShowUserReviews-g58026-d126041-r278576992-Wyndham_Garden_Norfolk_Downtown-Norfolk_Virginia.html# More 

Norfolk, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 5 weeks ago

Hotel closes pool at 6pm. Have your exercise shoes ready as there is no parking at the main level of the hotel and it's 20 steps up from the parking lot to the hotel lobby level. There are 3 handicap spots near the door for the entire hotel. No night manager to resolve issues. They just leave an apologetic desk... More 

Was this review helpful? Yes 1
Larry S, Guest Relations Manager at Wyndham Garden Norfolk Downtown, responded to this review

We are sorry you did not enjoy your stay. As for the pool closing early, The pool hours are from 10am until 6pm, but if there are no events scheduled and the weather permits, we do allow guest to continue to swim until sundown. As far as the parking fee, we do have a parking fee that is pointed out... More 

Virginia Beach, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 31, 2015

I did my reservation through Booking.com and when I called a few days before to double check everything was fine with my reservation, they said they had no record of it. The woman I spoke with was not very helpful or willing to do anything to figure out the issue. I spoke with Booking.com who called the hotel and sorted... More 

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes 1
Larry S, Guest Relations Manager at Wyndham Garden Norfolk Downtown, responded to this review

Thank you for taking the time to give us your feedback. What you discribe is not the standards we strive for here at the Wyndham Garden hotel. I have gotten with my department heads to find out why you had to wait, and I can assure you that we have implimented proceedures to correct this matter in the future. More 

Syracuse
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 26, 2015

There were multiple issues with this hotel. Just joined the Wyndham family - but there was no pamphlets or info on the hotel or room service printed up. (Not even a TV guide) We came in the back entrance to steep stairs - music blaring. We were told a graduation party was booked there...way too loud! My sister waited roughly... More 

Was this review helpful? Yes
Larry S, Guest Relations Manager at Wyndham Garden Norfolk Downtown, responded to this review

I am so sorry to hear that you did not enjoy your stay here at the Wyndham Garden Norfolk. The events that you described are not the standards we normally hold up to. I do wish you would give us another try, and if you would like to come to Norfolk again, please contact me directly, and I would be... More 

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