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All 39 Norfolk hotels

Norfolk Plaza Hotel

3.5 of 5 Hotel   |   700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)
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Norfolk Plaza Hotel
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49%
Ranked #18 of 39 hotels in Norfolk
A recent review
3 of 5 stars reviewed 2 days ago
Mickeymouse518 Lake Stevens, Washington
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148 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
1 review
2 of 5 stars Reviewed 2 days ago NEW

This hotel was such a disappointment from what I was expecting. First, there is no ground level parking...you must park and be forced to walk up 2flights of outside stairs. Secondly, If you have small children potty training...BE AWARE they only change sheets Monday and Friday per stay, unless they can physically see blood. I had to get a supervisors... More

Was this review helpful? Yes
Lake Stevens, Washington
1 review
3 of 5 stars Reviewed 2 days ago NEW

I will rate this hotel average only because my husbands company is putting my husband up in this hotel while he goes to school. If we were paying for it ourselves I would be asking for my money back. First, out of 4 elevators, only 1 works. That one elevator even went out one day and we had to use... More

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Odenton, Maryland
2 reviews
5 of 5 stars Reviewed 1 week ago

We were at the college for 12 hours and was told we needed to come back in the morning. After looking at 5 hotels and having to deal with a stressfull day of registering my son for college I returned to Norfolk Plaza Hotel where Ms.Billie's pleasent attitude made it very easy for me to pick them. I enjoyed eating... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I'm going to say an old saying, the first impression is what counts. 1. The first thing I noticed when I entered the hotel was the main entrance double/doors were broken and stayed open the entire time we stayed there. 2. They only had one employee checking in the guests and the line was very long for 2 AM in... More

Was this review helpful? Yes 1
Washington DC, District of Columbia
Senior Contributor
29 reviews 29 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I chose to stay at this hotel because of a wedding. After reading the reviews on this website I was thinking about changing my hotel and just driving in to the wedding from a different location. I have to say I am glad that I decided not switch and instead I stayed at this hotel. The reviews make it sound... More

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you so much for taking the time to leave us your feedback. We are happy to hear that you enjoyed yourself at the wedding and that we were able to exceed your expectations. We hope to have you as a guest again next time you are here in the Hampton Roads area. More

West Hollywood, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I must commend Bobbie Jo Jones who is usually working the front desk when I check in. She welcomes me by name and has a room ready for me even though my check in is before noon 3 different times a week. She makes me feel like I'm home away from home. Over all the staff is friendly and seems... More

Was this review helpful? Yes 1
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you for taking the time out of your busy day to give your feedback about the hotel. We are always delighted when one of our associates is complimented on the service we all strive to deliver here at the Norfolk Plaza Hotel. We have also noted the issues you have had in the past and will be taking actions... More

Baltimore, Maryland
1 review
5 of 5 stars Reviewed 5 weeks ago

Staff was very friendly, I needed a cab at 6:15 in the morning, was told they would call for me and have one there cab was there at 6:10. Clean room. Hallways clean, very nice lobby. Fridge/microwave.

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you so much for taking the time to write a review. We appreciate all the feedback we can get from our guests to ensure the best possible stay for all future guests. More

Roselle Park, New Jersey
1 review
2 of 5 stars Reviewed July 23, 2014

I stayed here 6 nights and it was not what I saw online. Walls had viable holes, outlets hanging off walls which prevented me from using the clock. The halls and elevators looked like they haven't been vacuumed in days. The sleep number beds were broken. The restaurant inside the hotel was awful. The staff was okay but limited. Overall,... More

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you so much for taking the time to write a review. We appreciate all the feedback we can get from our guests to ensure the best possible stay for all future guests. More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014 via mobile

A Wonderful experience for my husband and I and our three kids:) the staff was very helpful and courteous! All special requests were met and in a timely manner. The suite was very spacious with a good size kitchenette. Thanks so much for a great stay!!

Was this review helpful? Yes 1
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you so much for taking the time to write a review. We appreciate all the feedback we can get from our guests to ensure the best possible stay for all future guests. More

1 review
1 of 5 stars Reviewed July 23, 2014 via mobile

Customer service is horrible. The booking mistake that they made was a great inconvenience. They were unwilling to even fix the mistake let alone offer any other suggestion. The woman at the front desk was very sarcastic and unhelpful.

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you so much for taking the time to write a review. We appreciate all the feedback we can get from our guests to ensure the best possible stay for all future guests. I have sent you a message on here so that I get get more information about your stay. Please contact me so I can resolve the issue... More

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Additional Information about Norfolk Plaza Hotel

Address: 700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Norfolk Plaza Hotel 3.5*
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Also Known As:
Radisson Hotel Norfolk

39 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Norfolk Plaza Hotel is an upscale newly renovated hotel with a retro flair. We are one of the best values in Norfolk and have the lowest parking fees of any hotel downtown. We have 15,000 square feet of meeting space with state of the art capabilities. High Speed wireless internet access the entire hotel. Olympic size outdoor pool. New fitness equipment and free weights in our large fitness room. Dining on property at our upscale Black Tuna Grill serving breakfast and dinner. ... more   less 
Number of rooms
235

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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