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Norfolk Plaza Hotel

3.5 of 5 700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)
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Norfolk Plaza Hotel
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Norfolk Plaza Hotel
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158 reviews from our community

Traveler rating
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    28
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    23
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39
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40
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

This place has so many areas to improve!!! Got the deal from Groupon. Absolutely ideal location...however, your lobby decor does not even come close to exemplifying the rest of the hotel. Pictures are misleading! Door did not close properly, musky odor in rooms, dusty all over the room, cords wouldn't even stay in outlets, not too the patch jobs everywhere!... More

Was this review helpful? Yes
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I recently stayed at the Norfolk Plaza Hotel for a few days in November 2014. The Norfolk Plaza is a good, clean hotel, and convenient to everything in town. But what I really wanted to remark on was the helpfulness and friendliness of the front desk Manager, Bobbi. She was always so very helpful, and always greeted me with a... More

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Woodland, Georgia
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Been needing to get to this review for a little over a month now. First and foremost, this place is NOT what it looks like on the web or even close. The pictures are photoshopped to no end. My now wife and I aren't the richest people, so we try and find deals where we can. We wanted an affordable... More

Was this review helpful? Yes 2
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Congratulations on your recent wedding. I am so sorry to hear you were disappointed with your stay here at the Norfolk Plaza. I am not sure of the exact dates of your stay, but we have instituted many changes since September. Due to the complaints of our WiFi system, we completely replaced our entire system. The process took almost 2... More

Greenville, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here briefly last night. We picked this hotel because it was close to the Chrysler Hall and we were seeing a performance. We stayed on the 12th floor and while the lobby was nice when we got off the elevator we felt like we were staying at a different hotel. The hallway smelled like a... More

Was this review helpful? Yes 1
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

I am so sorry to hear about your stay this past weekend. We do strive to meet or exceed every guests expectations, and I am sorry that we failed during your stay. There was an alumni event in our ballroom that night and though we brought on extra security, those guests did interfere with other guests stays and for that... More

1 review
3 of 5 stars Reviewed 4 weeks ago

I stayed at the Norfolk Plaza hotel on business. It was downtown and close to where I needed to be. The hotel itself was nice. I was greeted by Billy and Joe who were great with checking me in. Imagine my surprise when I was told I was guest of the day. I thought it was joke. Then they showed... More

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Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you so much for your kind words about Billy and the newest addition to our team Joe. I also appreciate your bringing to the morning agents attention the issues with the computer in the business center. We have already wiped the computer clean and reloaded all of the software to fix the speed issues so other guests will not... More

Maryland
Reviewer
5 reviews 5 reviews
2 of 5 stars Reviewed 4 weeks ago

This hotel I must admit has lost its luster. It needs to be upgraded, The front lobby is to dark and not really inviting, new lighting is in order, the decor needs to be over hauled and the maintenance in the rooms needs to be a priority. That's the surface items...Now to the front liners...FRONTDESK personnel I believe should take... More

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you so much for taking the time to leave your feedback. We appreciate everything you have said, and as one of the people mentioned in your review, I will let you know that many of the things you mentioned are already in the works. We have a new training rolling out to go with the new brand that will... More

Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

Upon arrival I was told that what I had originally requested( double-beds) were not available due to high volumn of booking. However I was offered by the staff a suite; which I gladly accepted. The staff , namely Joe, Charles, April and Shawanda gave me and my family the best service that could be offered. All questions were answered throughly... More

Was this review helpful? Yes 1
Vineland, New Jersey
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 3, 2014

This is the worst hotel I have ever stayed in. My wife and I got a groupon to stay at this hotel for a few days as we celebrated our anniversary. We traveled over 6 hours from NJ to have stayed there and we wish we would have stayed somewhere else. As soon as we got there it took them... More

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Dear Jcg, I want to apologize for the service you received during your stay here at the Norfolk Plaza Hotel. The issues you described should not happen to any guest. I will meet with our front desk staff to ensure that no other guest has the same check in experience that you received. Additionally, I will meet with my breakfast... More

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed October 1, 2014

This place seems to be styled as a throwback to the 60's. I was surprised there wasn't a valet up front based on the design of the hotel. It probably had one when it was first built. But over time the luster has worn off. It's oddly out of time. The site itself is awkward, especially having to walk up... More

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

Thank you for taking your time to give us your feedback about your stay. I am not sure of the exact date of your stay, but I did wish to inform you that we have completely upgraded our Wireless system in the hotel. This was a week long project that completely changed out our system and replaced it with a... More

1 review
1 of 5 stars Reviewed September 12, 2014

The projects are directly across the street, first room had a broken bed and no air conditioning. They moved us to a room that had air but had horrible noises all night. Apparently they had a party of guests that had no respect for sleeping children too. NEVER STAY HERE. Management did not care at all about our si

Was this review helpful? Yes
Larry S, Guest Relations Manager at Norfolk Plaza Hotel, responded to this review

I am sorry to hear that you did not enjoy your stay and had to be moved to another room. We do keep staff on overnight to ensure that no one guest disturbs another guests stay, I am sorry if that other guest disturbed your child sleeping. Here at the Norfolk Plaza we do have staff on 24 hours a... More

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Additional Information about Norfolk Plaza Hotel

Address: 700 Monticello Avenue, Norfolk, VA 23510 (Formerly Crowne Plaza Norfolk Downtown)
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Norfolk Plaza Hotel 3.5*
Number of rooms: 235
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Also Known As:
Radisson Hotel Norfolk

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