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Candlewood Suites Norfolk Airport

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5600 Lowery Road, Norfolk, VA 23502
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1 room 1 guest
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Candlewood Suites Norfolk Airport
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Candlewood Suites Norfolk Airport
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92 Reviews from our TripAdvisor Community

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Traveler rating
    44
    20
    9
    4
    15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Jacksonville, Florida
1 review
3 of 5 stars Reviewed 6 days ago NEW

I was stranded at the Norfolk airport during business travel when the last flight of the evening was canceled. I asked my travel agent to book a reservation at an airport hotel that offered a shuttle so I wouldn't have to rent a car. She booked me at the Candlewood Suites and I got my bag and called the hotel... More 

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Ewing NJ
Level Contributor
137 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 1 week ago

Booked two rooms for a large family and the dog, on our way to vacation. In the AM realized that son did not have a tooth brush. Went down to the desk for a complementary one, only to find out that they were out of toiletries. Plan B was the Walmart across the main road. 10 minutes late I was... More 

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Cincinnati, Ohio
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nice hotel and very convenient to airport. We stayed here before flying back home from Chesapeake. Was surprised at the level of amenities in the room included in the price. Almost a full kitchen, full size refrigerator, etc. Would be a great place to stay if you were staying longer and didn’t want to always eat out. Free shuttle to... More 

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Binghamton, New York
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had two rooms, one with 1 queen and 1 with 2 queens. The hotel was very clean and comfortable. The staff were extremely friendly and helpful. The only thing that my wife would have liked was an exhaust fan in the bathroom. It did get steamy after showers. Aside from that, I highly recommend this hotel.

Was this review helpful? Yes 1
Evanston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 30, 2015

Stuck at the airport. Called them on short notice. They came and got me. Gave me a great rate and returned me to the airport by 4 am to make the next flight out. Could not have been easier and the staff could not have been kinder orore accommodating. The room was nice, the bed was great. And I was... More 

Was this review helpful? Yes 1
Taft, California
Level Contributor
153 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed July 24, 2015

I booked this hotel through an IHG operator; I had called looking for a place in Virginia Beach, and the operator suggested the Candlewood Suites. Had she told me the facility was an "extended-stay" hotel and what that implies, I would never have booked the room. Let me tell you what "extended stay" means: - The amenities and service are... More 

Was this review helpful? Yes 2
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Kitty Hawk, North Carolina
Level Contributor
146 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed July 21, 2015

Like this hotel, great location if you are flying from ORF...No food in the hotel but a few restaurants nearby... Hotel has a small store on site, good WIFI and great room rates... Has everything you need at a great price..

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Wassenaar, The Netherlands
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed July 20, 2015

The suites are nice, clean, and easily fit a family of four. Small kitchen, with range, refrigerator, coffee maker etc... Flat screen TV and free wi fi. House keeping is once a week. Lobby has a small "store" for snacks and soda/water. Also, a surprisingly well done gym for a hotel like this. Plenty of chain restaurants, and a large... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear VirginiaHavoc, Thank you for taking the time to review our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the room amenities, cleanliness, facilities and location of the hotel. We are highly motivated by your words and ensure you that we shall continue to strive... More 

Pulaski, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed July 16, 2015

Stay away from this hotel if you want any amount of decent customer service! I booked a single NON-SMOKING room as evidenced by my email receipt that was shown to the desk employee on check-in. We were told there were no non-smoking rooms available and even though I had a receipt for it, it was not guaranteed. The reservation was... More 

Was this review helpful? Yes 1
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments. Please remember that although, we are partnered with Booking.com. Any issues have to be addressed with the third party that was booked. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 11, 2015

While looking for a hotel in Norfolk for the summer (June to August), my family and I decided to stay here because of the low rates and convenient location. The hotel turned out to be a poor choice and after two weeks of our three month stay, we decided to leave. The area is terrible (e.g. drug dealing in the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear PeteAtk, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very seriously... More 

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