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All 39 Norfolk hotels

Candlewood Suites Norfolk Airport

2.0 of 5 Hotel   |   5600 Lowery Road, Norfolk, VA 23502
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74%
Ranked #12 of 39 Hotels in Norfolk
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
divakern Marlton, New Jersey
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66 reviews from our community

Traveler rating
    35
    13
    7
    3
    8
See reviews for
12
14
5
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marlton, New Jersey
Top Contributor
63 reviews 63 reviews
11 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We needed a place to sleep, park our car, and fly for our vacation in August. Candlewood Suites fit the bill perfectly. Great customer service, super clean room, car was safe and sound, no charge for parking there during the trip, shuttle was available very early in the morning for our departure and showed up very quickly when we arrived... More

Was this review helpful? Yes 1
Chesterfield, United States
2 reviews
5 of 5 stars Reviewed August 27, 2014

I stayed there at the last minute because I commute from Ettrick, VA to NSU. I didn't want to ride back at down 460 after I get out of class at 9pm at night. I booked the hotel that morning five minutes before my first class. I got out of class at 11 and went to the hotel. They were... More

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Chesapeake, Virginia
1 review
3 of 5 stars Reviewed August 18, 2014

My only positive comments would be the front desk staff & location. Request a room far away from the staff supply & laundry area. It is a meeting & hang out every morning. You can hear the staff socializing. Whenever my room was cleaned by housekeeping, they never left spare toilet tissue, paper towel roll, or dish detergent. My microwave... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Shanee757, First of all, thank you very much for your recent stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am so sorry to see you did not enjoy your overall experience with us. Your feedback is of great importance to... More

1 review
5 of 5 stars Reviewed August 5, 2014

My parents and I stayed here this past weekend and we really enjoyed our stay. It was a queen suite (although the bed was a little small for a queen) and it was lovely. The kitchen was perfect, but in our room only one of the two stovetops was working properly. 3 different pots, plates, bowls, cups, utensils, a toaster,... More

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Atlanta, Georgia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed August 4, 2014

I don't understand the reviews of this place. It is just creepy. The people are very nice, but the room was not good. They spray some kind of air freshener in the rooms after they "clean" them and the effect is just the opposite of clean. The smell is just awful. In my mind, clean is clean and it does... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Benspapa1, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. We would like to apologize for the experience you had with your room and any inconvenience the situation may have caused you. We take our guest comments very seriously and always strive to provide comfortable... More

Manassas, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2014

I just want to start out by saying the only reason I booked through trip advisor was that I wanted to make sure we were getting the room we wanted. I couldnt tell by the pictures on the internet if it would be what we needed. I called the reservations and asked numerous times to make sure we would get... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Kristina A, Thank you for taking the time to write a review about our hotel. It is truly regrettable that your recent stay with us was less than satisfactory. Please be assured that your comments are taken into serious account as we would like to follow up on your experience. I have sent you a private message in an... More

Maitland, Florida
Top Contributor
93 reviews 93 reviews
26 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 26, 2014

I am a travel planner and had the opportunity to spend a few days in Norfolk for a wedding. This was probably one of the cleanest Candlewood Suites that I've ever stayed in. The staff was warm and friendly and the rooms were clean. The only thing that was a little shaky was the A/C system in the room either... More

Was this review helpful? Yes
Baltimore, Maryland, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 25, 2014

After reviewing the comments, I decided to book this hotel for my husband and son (As I was staying at another hotel in the area). Since I'm in the travel business, I do not like to send clients to places I can't put my stamp of approval. When arriving, we were greeted and checked-in. "Carmen" was really nice and informative.... More

Was this review helpful? Yes 7
Pound
Reviewer
4 reviews 4 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 1, 2014

We were a long way from home and the staff couldn't have been more helpful...from directions to Walmart to places to eat. The suites are set up for people who plan to stay for an extended period of time..full size refrigerator with ice maker, two burner stove, coffee pot and all utensils needed for cooking, even dish detergent and towels.... More

Was this review helpful? Yes 1
Norfolk, Virginia, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed March 15, 2014

I stayed there last weekend, and have stayed many times before but not in a while. I was shocked to see that the service, was definitely not the same as my previous visits. There was no DVD in either the living room or bedroom, the bed was not bolted down, so every time I sat on the edge it lifted... More

Was this review helpful? Yes 6
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for taking the time and contacting Candlewood Suites regarding your experience during your recent stay. I greatly appreciate the time you took out of your day to bring this matter to my attention and apologies for any inconvenience you may have experienced due to the lack of customer service provided to you during your stay. It is our... More

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Additional Information about Candlewood Suites Norfolk Airport

Address: 5600 Lowery Road, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Norfolk Airport 2*
Number of rooms: 120
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Also Known As:
Candlewood Suites Norfolk Airport Hotel Norfolk

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