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All 39 Norfolk hotels

Candlewood Suites Norfolk Airport

2.0 of 5 Hotel   |   5600 Lowery Road, Norfolk, VA 23502
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Candlewood Suites Norfolk Airport
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75%
Ranked #12 of 39 hotels in Norfolk
Certificate of Excellence 2013
A recent review
5 of 5 stars Reviewed March 13, 2014
Bob H Alexandria, Virginia
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58 people have reviewed this hotel

Traveler rating
    32
    11
    6
    2
    7
See reviews for
9
14
4
20
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • French first
  • Any
English first
Norfolk, Virginia, United States
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 15, 2014

I stayed there last weekend, and have stayed many times before but not in a while. I was shocked to see that the service, was definitely not the same as my previous visits. There was no DVD in either the living room or bedroom, the bed was not bolted down, so every time I sat on the edge it lifted... More

Was this review helpful? Yes 4
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for taking the time and contacting Candlewood Suites regarding your experience during your recent stay. I greatly appreciate the time you took out of your day to bring this matter to my attention and apologies for any inconvenience you may have experienced due to the lack of customer service provided to you during your stay. It is our... More

Alexandria, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 13, 2014

I stay at this hotel regularly and the staff seems to always exceeds my expectations. On Sunday night, I arrived at the hotel late, without reservations in hopes of a room being available. Sara, the front desk attendant, gave me a warn welcome and assigned me a room of my preference without me asking. After I checked in, Sara called... More

Was this review helpful? Yes
Los Angeles, California
1 review
5 of 5 stars Reviewed December 15, 2013

Had a great stay! Thanks Wanda! Nice bathroom, nice bed, very quiet. As mentioned staff was excellent. Would stay here again. Most likely will be back on business again. Parking is good and access to the lobby is great.

Was this review helpful? Yes
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 17, 2013

Stayed here one night recently and was very pleased.The staff was very friendly ,thanked me for being a club member and gave me a 5 dollar coupon for the cupboard,very nice.Room was very clean as was whole building,AC system worked well,spotless bathroom,bed very comfortable. Used the exercise room ,very clean and all equipment worked.Washers ,dryers free use (you pay for... More

Was this review helpful? Yes
Philadelphia
Contributor
14 reviews 14 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed October 10, 2013 via mobile

Don't book through Hotels.com b/c the Candlewood Suites will play the stupid hotel vendor. Arrived 27 September to a suite that smelled like urine in room 119. I was then directed to room 319 which had a worn carpet spot and also smelled like urine. After 5 minutes everyone was sick to their stomach. A small issue but the room... More

Was this review helpful? Yes 9
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear NorthernVirgin1a, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

McDonough, Georgia
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 2, 2013

This is, by far, one of the best extended stay-type hotels I have ever stayed in! Staff was friendly. The room was very nicely decorated. One of the nicest bathrooms for this class and the kitchen was really nice! Very comfortable stay! Proximity to the airport and shopping was good, too. Highly recommend!

Was this review helpful? Yes
Norfolk, Virginia
1 review
5 of 5 stars Reviewed September 3, 2013

Staff at this hotel makes you feel like family - They greet you as you walk in by name and really do everything possible to make you feel at home. Elsie and staff really go out of their way to accommodate all needs of travelers. Drew and the front desk are always pleasant and willing to help- They have great... More

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Patuxent River, Maryland, United States
Contributor
13 reviews 13 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 19, 2013

A pleasant and comfortable stay as expected from a Candlewood Suites. Love the pantry options, the large (clean!) suites, and the comforts of home. Everyone here is friendly and professional. My only gripe is that the shower curtain was actually too short for the shower (not long enough to tuck inside the tub), so water went everywhere. But for a... More

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Virginia Beach, Virginia
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 21, 2013

Very comfortable room and beds. Not really a suite, but had a kitchenette. Close to some shopping and restaurants. Good service. No pool so there are limited options for kids. Hotel felt safe. Backs to an industrial area but hotel was nice.

Was this review helpful? Yes 1
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

We are so glad that you enjoyed your stay with us at the Candlewood Suites Norfolk Airport. The staff here pride themselves in providing the best for our guests. We hope to see you again. More

Orlando, Florida
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed July 17, 2013

After just staying at a Candlewood Suites in Winchester, VA for two nights, this Candlewood Suites was just plain poor. The staff were fine--friendly and helpful. The room and the hotel need help. The room smelled, the air conditioning was not working correctly, however, it was cool enough not to really need it, and the room was missing silverware, tissues,... More

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear HannahRattigan, Thank you for staying with us and taking the time to express your thoughts and concerns. Our goal is to ensure that all our clients leave satisfied and we try our best to fulfill all our guest requests. Please accept my sincere apology for the shortcomings you have experienced and if our hotel fell below your expectations in... More

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Additional Information about Candlewood Suites Norfolk Airport

Also Known As:
Candlewood Suites Norfolk Airport Hotel Norfolk
Candlewood Suites Norfolk Airport Hotel
Address: 5600 Lowery Road, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Best Value Hotel in Norfolk
#5 Business Hotel in Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Norfolk Airport 2*
Official Description (provided by the hotel):
Candlewood Suites Hotel Norfolk Airport (ORF) - Hampton Roads, VA. The Candlewood Suites Norfolk - Airport is a member of the IHG family brands of hotels including InterContinental, Crowne Plaza, Hotel Indigo, Holiday Inn, Holiday Inn Express and Staybridge Suites Hotels. The Candlewood Suites is the perfect hotel for the long term government travelers, project teams, training, relocation, temporary & corporate housing needs. The Candlewood Suites - Norfolk Airport Hotel is centrally located 2 miles from the Norfolk (ORF) Airport on Military Highway between I-64 & I 264; minutes from VA Beach, Chesapeake, Suffolk, Portsmouth. Our hotel is close to Northrop Grumman, Lockheed Martin, USAA, Portfolio Recovery, Keane Inc., General Dynamics, Naval Station Norfolk, Naval Amphibious Base Little Creek, Naval Air Station Oceana & Norfolk Naval Shipyard. The Candlewood Suites Hotel offers apartment like suites with all of the conveniences of home to meet your extended stay or short term hotel needs. Our pet friendly hotel (fee applies) offers studio and one bedroom suites featuring fully-equipped kitchens, spacious living & work areas, Flat screen TVs with DVD players, free wired & wireless Internet. Other features include 24-hour business center, free laundry facilities, fitness center, courtyard with grills & our signature Candlewood Cupboard convenience store. ... more   less 
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