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Candlewood Suites Norfolk Airport

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5600 Lowery Road, Norfolk, VA 23502
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Candlewood Suites Norfolk Airport
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Candlewood Suites Norfolk Airport
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87 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (87)
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    (24)
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Taft, California
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I booked this hotel through an IHG operator; I had called looking for a place in Virginia Beach, and the operator suggested the Candlewood Suites. Had she told me the facility was an "extended-stay" hotel and what that implies, I would never have booked the room. Let me tell you what "extended stay" means: - The amenities and service are... More 

Was this review helpful? Yes
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. More 

Kitty Hawk, North Carolina
Level Contributor
138 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 1 week ago

Like this hotel, great location if you are flying from ORF...No food in the hotel but a few restaurants nearby... Hotel has a small store on site, good WIFI and great room rates... Has everything you need at a great price..

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Wassenaar, The Netherlands
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed 1 week ago

The suites are nice, clean, and easily fit a family of four. Small kitchen, with range, refrigerator, coffee maker etc... Flat screen TV and free wi fi. House keeping is once a week. Lobby has a small "store" for snacks and soda/water. Also, a surprisingly well done gym for a hotel like this. Plenty of chain restaurants, and a large... More 

Was this review helpful? Yes
Pulaski, Pennsylvania
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stay away from this hotel if you want any amount of decent customer service! I booked a single NON-SMOKING room as evidenced by my email receipt that was shown to the desk employee on check-in. We were told there were no non-smoking rooms available and even though I had a receipt for it, it was not guaranteed. The reservation was... More 

Was this review helpful? Yes 1
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments. Please remember that although, we are partnered with Booking.com. Any issues have to be addressed with the third party that was booked. More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

While looking for a hotel in Norfolk for the summer (June to August), my family and I decided to stay here because of the low rates and convenient location. The hotel turned out to be a poor choice and after two weeks of our three month stay, we decided to leave. The area is terrible (e.g. drug dealing in the... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear PeteAtk, Thank you for taking the time to review our property. I certainly appreciate you taking the time to bring your concerns to our attention. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. We take comments such as these very seriously... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I made reservations in May for 2 rooms for one night stay in July to attend our family reunion. This morning my kids and I woke up excited about our trip tomorrow to VA for the reunion. When I checked my account this morning, I was absolutely shocked to find the hotel actually charged my bank card a WHOPPING $1,010.08!!!... More 

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Hope B, Thank you for taking the time to express your thoughts and concerns. It is disheartening to know that your experience was not as seamless as it should have been. This is definitely not the type of service we aspire to deliver, and for that we are truly sorry. We would like to follow-up on your billing concern... More 

Waihola, null, New Zealand
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

What we got was a lot more! A very nice spacious room with full kitchen facilities. Beautiful fluffy towels and a very clean room. The queen bed was just ave giving one of us a slightly sore back. Liked the lending room where you could borrow anything from a kitchen whiz to a game of pictionary. Along with all the... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My stay was great..had to stay in the hotel during the snow storm for I can be close to work...the staff made you feel welcome and part of a family..also they even help by cleaning my snow off my car...thanks alot

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 13, 2015

Impressive level of services for the price, well- and actively managed. Small facility and simple room appointments by suites standards, however everything works! Local 24h shuttle, good internet bandwidth, a small gym with new, functional equipment, free and high capacity guest laundry, sundries shop and appliance lending locker. Would rate an HT "basic" (+) and make a good biz hub.

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Peachtree City, Georgia
Level Contributor
87 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed June 4, 2015

This was a quick overnight stop for me so I don't have much to say. Check in and out was easy, nothing special. Went to sleep and then had a super early departure. The room was clean and everything seemed fine for me. The room had a fridge, cook top, coffee pot and microwave. The bonus for me was that... More 

Was this review helpful? Yes
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