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Candlewood Suites Norfolk Airport

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5600 Lowery Road, Norfolk, VA 23502
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Candlewood Suites Norfolk Airport
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Candlewood Suites Norfolk Airport
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75 reviews from our community

Traveler rating
    37
    17
    7
    3
    11
See reviews for
13
16
7
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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    (23)
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Allentown, Pennsylvania
Top Contributor
66 reviews 66 reviews
10 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Visiting the Norfolk area for one night. A friend booked our stay. Arrived late on a Friday night, but the lobby was quite busy. Check-in took longer than expected and it was after midnight. The room was cool upon entering. Great for sleeping. Full size fridge, kitchen area, separate bathroom, and decent outlets. Wifi was not easy to operate. It... More 

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NJ
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My friend was intoxicated and passed out in my room after I dropped her off around midnight. When I returned to my room at approx 1:30am after getting a late dinner I was unable to get into my room. My key did not work. I was told by the front desk that my friend must have dead bolted the door... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear strenkme, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager IHGCare More 

Walstonburg NC
Senior Contributor
23 reviews 23 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 17, 2015

We stayed there on a visit to Norfolk and Newport News. The room was great it was spacious beds were fairly comfortable (but then again it is a motel not home). The only complaint I had was there was not a ice machine at least not on our floor.. Overall I Was pleased

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Durham, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed March 24, 2015

My fiance stayed there while researching/visiting hotels for guests for an upcoming wedding. Room was clean and staff was very friendly. We stayed in room with two beds to get a smoking room. I think one of the beds had a broken leg because it wobbled but that was ok since we only needed one to sleep in! Unfortunately didn't... More 

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Virginia Beach, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 3, 2015

My stay here was very comfortable, definitely was what I expected from this particular brand and it did not disappoint. Service was quick, convenient and friendly and if you are ever in the Norfolk/Virginia Beach area, consider staying here. Its close to many eateries and the nightly price cannot be beat.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 22, 2014

the rooms were not adequate for our needs. They were dirty. There was body hair all over the heater. There were only two towels in the room and no extra pillow or blanket, etc. we forfeited the money we spent on TWO rooms and went to another hotel for the rest of our stay. When we checked out no one... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Karen P, Thank you for taking the time to review our Candlewood Suites Norfolk Airport, VA. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain... More 

Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 19, 2014

I was at the Candlewood norfolk airport stepped off the elevator heard some streaming walked around the corner to see too employees "calling each other names and using profanity while too people holding them apart so they wouldn't fight the guest I was with said go get your manager and the employee said these are our managers I was out... More 

Was this review helpful? Yes 1
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for contacting us and informing us about what you experienced. I appreciate you taking the time to inform us about this. It is our goal to provide superior service and behavior like that is not superior service. The feedback we receive from our valued guests, like you, enable us to properly handle situation differently. And it enables us... More 

Fredericksburg, Virginia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 29, 2014

I was in town for an event and stayed here one night. The room was very comfortable and clean. There was a full size refrigerator with ice maker and a small kitchenette. The front desk staff were very nice and there was free coffee and a laundry. I will stay here again when I return to this area.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed October 21, 2014

I booked the room last minute to attend an event in Area. The staff was amazing and accommodating. They also allowed for a late check out! The perks with reward card gave us free stuff while there. Will be staying again since room was amazing! Great job

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Marlton, New Jersey
Top Contributor
75 reviews 75 reviews
11 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed September 2, 2014

We needed a place to sleep, park our car, and fly for our vacation in August. Candlewood Suites fit the bill perfectly. Great customer service, super clean room, car was safe and sound, no charge for parking there during the trip, shuttle was available very early in the morning for our departure and showed up very quickly when we arrived... More 

Was this review helpful? Yes 1
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