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Candlewood Suites Norfolk Airport

#12 of 39 Hotels in Norfolk
Certificate of Excellence
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5600 Lowery Road, Norfolk, VA 23502
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Candlewood Suites Norfolk Airport
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Candlewood Suites Norfolk Airport
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72 reviews from our community

Traveler rating
    37
    15
    7
    3
    10
See reviews for
12
16
7
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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Durham, North Carolina
2 reviews
4 of 5 stars Reviewed 1 week ago

My fiance stayed there while researching/visiting hotels for guests for an upcoming wedding. Room was clean and staff was very friendly. We stayed in room with two beds to get a smoking room. I think one of the beds had a broken leg because it wobbled but that was ok since we only needed one to sleep in! Unfortunately didn't... More 

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Virginia Beach, United States
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My stay here was very comfortable, definitely was what I expected from this particular brand and it did not disappoint. Service was quick, convenient and friendly and if you are ever in the Norfolk/Virginia Beach area, consider staying here. Its close to many eateries and the nightly price cannot be beat.

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 22, 2014

the rooms were not adequate for our needs. They were dirty. There was body hair all over the heater. There were only two towels in the room and no extra pillow or blanket, etc. we forfeited the money we spent on TWO rooms and went to another hotel for the rest of our stay. When we checked out no one... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Karen P, Thank you for taking the time to review our Candlewood Suites Norfolk Airport, VA. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain... More 

Norfolk, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 19, 2014

I was at the Candlewood norfolk airport stepped off the elevator heard some streaming walked around the corner to see too employees "calling each other names and using profanity while too people holding them apart so they wouldn't fight the guest I was with said go get your manager and the employee said these are our managers I was out... More 

Was this review helpful? Yes 1
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for contacting us and informing us about what you experienced. I appreciate you taking the time to inform us about this. It is our goal to provide superior service and behavior like that is not superior service. The feedback we receive from our valued guests, like you, enable us to properly handle situation differently. And it enables us... More 

Fredericksburg, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 29, 2014

I was in town for an event and stayed here one night. The room was very comfortable and clean. There was a full size refrigerator with ice maker and a small kitchenette. The front desk staff were very nice and there was free coffee and a laundry. I will stay here again when I return to this area.

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed October 21, 2014

I booked the room last minute to attend an event in Area. The staff was amazing and accommodating. They also allowed for a late check out! The perks with reward card gave us free stuff while there. Will be staying again since room was amazing! Great job

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Marlton, New Jersey
Top Contributor
67 reviews 67 reviews
11 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed September 2, 2014

We needed a place to sleep, park our car, and fly for our vacation in August. Candlewood Suites fit the bill perfectly. Great customer service, super clean room, car was safe and sound, no charge for parking there during the trip, shuttle was available very early in the morning for our departure and showed up very quickly when we arrived... More 

Was this review helpful? Yes 1
Chesterfield, United States
2 reviews
5 of 5 stars Reviewed August 27, 2014

I stayed there at the last minute because I commute from Ettrick, VA to NSU. I didn't want to ride back at down 460 after I get out of class at 9pm at night. I booked the hotel that morning five minutes before my first class. I got out of class at 11 and went to the hotel. They were... More 

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Chesapeake, Virginia
2 reviews
3 of 5 stars Reviewed August 18, 2014

My only positive comments would be the front desk staff & location. Request a room far away from the staff supply & laundry area. It is a meeting & hang out every morning. You can hear the staff socializing. Whenever my room was cleaned by housekeeping, they never left spare toilet tissue, paper towel roll, or dish detergent. My microwave... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Shanee757, First of all, thank you very much for your recent stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am so sorry to see you did not enjoy your overall experience with us. Your feedback is of great importance to... More 

1 review
5 of 5 stars Reviewed August 5, 2014 via mobile

My parents and I stayed here this past weekend and we really enjoyed our stay. It was a queen suite (although the bed was a little small for a queen) and it was lovely. The kitchen was perfect, but in our room only one of the two stovetops was working properly. 3 different pots, plates, bowls, cups, utensils, a toaster,... More 

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