We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Candlewood Suites Norfolk Airport

2.0 of 5 5600 Lowery Road, Norfolk, VA 23502
Hotel website
Hotel deals
Special Offer
Save on Hotel Packages!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Certificate of Excellence 2014
Candlewood Suites Norfolk Airport
Professional photos View all
Browse nearby
Candlewood Suites Norfolk Airport
Write a Review

70 reviews from our community

Traveler rating
    36
    14
    7
    3
    10
See reviews for
12
15
6
24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
  • All months
    (70)
  • Mar-May only
    (18)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (17)
  • Dec-Feb only
    (4)
All months
1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

the rooms were not adequate for our needs. They were dirty. There was body hair all over the heater. There were only two towels in the room and no extra pillow or blanket, etc. we forfeited the money we spent on TWO rooms and went to another hotel for the rest of our stay. When we checked out no one... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Karen P, Thank you for taking the time to review our Candlewood Suites Norfolk Airport, VA. I am very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain... More 

Norfolk, Virginia
1 review
1 of 5 stars Reviewed November 19, 2014

I was at the Candlewood norfolk airport stepped off the elevator heard some streaming walked around the corner to see too employees "calling each other names and using profanity while too people holding them apart so they wouldn't fight the guest I was with said go get your manager and the employee said these are our managers I was out... More 

Was this review helpful? Yes
Elsie C, General Manager at Candlewood Suites Norfolk Airport, responded to this review

Thank you for contacting us and informing us about what you experienced. I appreciate you taking the time to inform us about this. It is our goal to provide superior service and behavior like that is not superior service. The feedback we receive from our valued guests, like you, enable us to properly handle situation differently. And it enables us... More 

Fredericksburg, Virginia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 29, 2014

I was in town for an event and stayed here one night. The room was very comfortable and clean. There was a full size refrigerator with ice maker and a small kitchenette. The front desk staff were very nice and there was free coffee and a laundry. I will stay here again when I return to this area.

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed October 21, 2014

I booked the room last minute to attend an event in Area. The staff was amazing and accommodating. They also allowed for a late check out! The perks with reward card gave us free stuff while there. Will be staying again since room was amazing! Great job

Was this review helpful? Yes
Marlton, New Jersey
Top Contributor
67 reviews 67 reviews
11 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed September 2, 2014

We needed a place to sleep, park our car, and fly for our vacation in August. Candlewood Suites fit the bill perfectly. Great customer service, super clean room, car was safe and sound, no charge for parking there during the trip, shuttle was available very early in the morning for our departure and showed up very quickly when we arrived... More 

Was this review helpful? Yes 1
Chesterfield, United States
2 reviews
5 of 5 stars Reviewed August 27, 2014

I stayed there at the last minute because I commute from Ettrick, VA to NSU. I didn't want to ride back at down 460 after I get out of class at 9pm at night. I booked the hotel that morning five minutes before my first class. I got out of class at 11 and went to the hotel. They were... More 

Was this review helpful? Yes
Chesapeake, Virginia
1 review
3 of 5 stars Reviewed August 18, 2014

My only positive comments would be the front desk staff & location. Request a room far away from the staff supply & laundry area. It is a meeting & hang out every morning. You can hear the staff socializing. Whenever my room was cleaned by housekeeping, they never left spare toilet tissue, paper towel roll, or dish detergent. My microwave... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Shanee757, First of all, thank you very much for your recent stay at our hotel. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. I am so sorry to see you did not enjoy your overall experience with us. Your feedback is of great importance to... More 

1 review
5 of 5 stars Reviewed August 5, 2014

My parents and I stayed here this past weekend and we really enjoyed our stay. It was a queen suite (although the bed was a little small for a queen) and it was lovely. The kitchen was perfect, but in our room only one of the two stovetops was working properly. 3 different pots, plates, bowls, cups, utensils, a toaster,... More 

Was this review helpful? Yes
Atlanta, Georgia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 4, 2014

I don't understand the reviews of this place. It is just creepy. The people are very nice, but the room was not good. They spray some kind of air freshener in the rooms after they "clean" them and the effect is just the opposite of clean. The smell is just awful. In my mind, clean is clean and it does... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Benspapa1, Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. We would like to apologize for the experience you had with your room and any inconvenience the situation may have caused you. We take our guest comments very seriously and always strive to provide comfortable... More 

Manassas, Virginia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 3, 2014

I just want to start out by saying the only reason I booked through trip advisor was that I wanted to make sure we were getting the room we wanted. I couldnt tell by the pictures on the internet if it would be what we needed. I called the reservations and asked numerous times to make sure we would get... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Candlewood Suites Norfolk Airport, responded to this review

Dear Kristina A, Thank you for taking the time to write a review about our hotel. It is truly regrettable that your recent stay with us was less than satisfactory. Please be assured that your comments are taken into serious account as we would like to follow up on your experience. I have sent you a private message in an... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Candlewood Suites Norfolk Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites Norfolk Airport

Address: 5600 Lowery Road, Norfolk, VA 23502
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Norfolk Airport 2*
Number of rooms: 120
Reservation Options:
TripAdvisor is proud to partner with IHG, Cheap Tickets, Hotels.com, Orbitz, Expedia, Priceline, BookIt.com, Agoda, Booking.com, TripOnline SA and Tingo so you can book your Candlewood Suites Norfolk Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Suites Norfolk Airport Hotel Norfolk
Hotel Style:
#5 Business Hotel in Norfolk

34 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Room/suite (19)
Viewed
Hotel & grounds (8)
Viewed
Other (8)
Hotels you might also like...
Check In Check Out
Price Your Stay