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All 39 Norfolk hotels

Sheraton Norfolk Waterside Hotel

3.5 of 5 Hotel   |   777 Waterside Drive, Norfolk, VA 23510
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Ranked #16 of 39 hotels in Norfolk
A recent review
3 of 5 stars Reviewed February 25, 2011
roscoepcoltrain1962 Austin, Texas
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504 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
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There are newer reviews for Sheraton Norfolk Waterside Hotel
See the most recent reviews
Austin, Texas
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2011

My wife and I stayed at the hotel from Saturday until Tuesday. The rooms were nice, not top end, but nice. The staff was friendly and seemed helpful. I did make one request at the desk during the stay as our room had no "folder" in it with any info on the hotel or the area. I'm not sure I've... More

Was this review helpful? Yes
Williamsburg, Virginia
1 review
2 of 5 stars Reviewed February 16, 2011

The hotel is fine but don't use the valet they took my Ipod.

Was this review helpful? Yes
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Kahlessw- Thank you for taking the time to share your feedback with us. As we spoke on the phone, this had been the first time we have had any claim of a missing item during the valet process and we take these situations very seriously. As promised, I personally investigated the incident and no information was found that any of... More

Hertfordshire
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 25, 2011

We stayed two nights here and it was very pleasant. The hotel is in a good position overlooking the river and it is in a good state of repair. We had a large room overlooking the river. You could watch the old fashioned ferry loading and unloading its passengers on the quayside and watch the glorious sunsets. Breakfast and dinner... More

Was this review helpful? Yes
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Tennisgirl1- We greatly appreciate your taking the time from your schedule to share your feedback with us! Thank you so much for your kind comments about our hotel and staff! Our staff will be pleased to hear you enjoyed your time with us and that their work made a difference. Our staff works hard and strives to exceed all our... More

Carlsbad
2 reviews
5 of 5 stars Reviewed January 18, 2011

I had a refund request and spoke with Steve Ragsdale, Hotel Manager. He is a true Southern Gentleman, professional and fixed my issue within five minutes. I will definately book accomodations at this hotel again. Thank you Mr. Ragsdale.

Was this review helpful? Yes
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

laurarey- Thank you for being so kind to share your feedback with us. Your comments are greatly appreciated and I will forward them on to Mr. Ragsdale. It's guest like you that make us really enjoy hospitatlity and what we do. We certainly look forward in having you again in the future and if there is anything I may be... More

Texas
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed January 10, 2011

The usual Sheraton. Nothing special or unique about it at all. Booked on Priceline for a fairly decent rate through name your own price. The service was accomodating, but it is sometimes hard to get very hot water during the day during peak usage. This is very irritating when you like a very hot bath or shower. The floor we... More

Was this review helpful? Yes
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

BeachykeenTexas- Thank you for taking the time to share your comments and concerns. It's feedback such as yours that helps us improve on a daily basis. I apologize if you were having issues with your hot water as this is not usual for our hotel. At times when you should experience any problem large or minor, we invite you to... More

Boca Raton, Florida
Top Contributor
200 reviews 200 reviews
167 hotel reviews
258 helpful votes 258 helpful votes
3 of 5 stars Reviewed January 7, 2011

A little concerned about staying here based upon prior comments, and only 56% favorable ratings which is really, really low. Hotel located on the river right downtown. 10 stories with fitness center, bar/restaurant, and best of all, a really nice club lounge with good breakfast food and hot coffee in a quiet, well decorated room. That made my day. Furnishings... More

Was this review helpful? Yes
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

PAQ- I personally would like to thank you for taking the time from your schedule to share feedback regarding our hotel. I will defintley pass on your positive comments to the rest of our staff as they are greatly apprreciated by everyone. While we do have a great location, we try to make your stay an experience by going above... More

Covington
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed November 21, 2010

I was there for three nights to attend the Virginia Art Educators Conference. Conference meeting rooms had some problems with AV but eventually the problems were solved. Same for check-in (my reservation wasn't in the computer even though I had a confirmation) but the problem was fairfly quickly resolved. Same when I requested billing to my school and other items... More

Was this review helpful? Yes
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

JMorrissette- Thank you so much for taking the time from you schedule to share your comments and concerns with us! I sincerly apologize for any confusion and inconvenience you faced while trying to get your stay situated. I am glad to hear that we were able to resolve your challenges immediatley even though we should have had it corrected the... More

Milwaukee, Wisconsin
Top Contributor
180 reviews 180 reviews
54 hotel reviews
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed November 20, 2010

This hotel is by the water, hence the name. With its great location, parking is on a deck next door although valet is an option too. I think the parking was ~$12 for 24h with in/out privileges. The lobby was quite nice with an area for people to sit with their computers and free wifi. If you want wifi in... More

Was this review helpful? Yes 1
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

interviewtraveler- Thank you so much for your comments! We really appreciate your kind words regarding our property and service. Our staff works hard to keep the property in great shape for all of our guest to experience as we strive to exceed all our guest expectations. Thank you again for your valuable feedback and we look forward in serving you... More

Northern Virginia
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 7, 2010

I attended a conference at this hotel. Though I had lived in Norfolk and had known of the quality reputation of businesses in the Waterside area, I was concerned about this hotel after reading some reviews here. My habit has become to ignore the most negative reviews on this site, especially if the person writing them has only one or... More

Was this review helpful? Yes 1
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Novajan- Thank you so much for taking the time to let us know how we are doing and for your kind comments. I am happy to hear that you decided to come see yourself regarding what service we truly have to offer. I will forward your comments regarding how much you enjoyed your room and the condition of the hotel... More

Atlanta, Georgia
Top Contributor
152 reviews 152 reviews
89 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed October 28, 2010

The Sheraton Norfolk Waterside has a great location right on the waterfront. There are other hotels nearby, but this one far and away has the best location if you want to be on the water. The waterfront is walkable, with a park, a museum and the USS Wisconsin battleship nearby. And, there are plenty of restaurant options nearby. The downtown... More

Was this review helpful? Yes 1
norfolksheratonFOM, Front Office Manager at Sheraton Norfolk Waterside Hotel, responded to this review

mpb_atlanta- Thank you so much for your valuable feedback about our property. While the location of the hotel is a big perk, we strive to exceed each of our guest expectations with the service we provide for each of our guest. I would really love the opportunity to follow up with you on your comment about our property and see... More

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
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Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
Number of rooms
468

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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