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All 39 Norfolk hotels

Sheraton Norfolk Waterside Hotel

3.5 of 5 Hotel   |   777 Waterside Drive, Norfolk, VA 23510
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Ranked #16 of 39 Hotels in Norfolk
A recent review
3 of 5 stars Reviewed August 18, 2011
jfg0029 Portland, Oregon
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514 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sheraton Norfolk Waterside Hotel
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Portland, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 18, 2011

I complained before about the very poor quality of the restaurant. First, the waiters/waitresses need to be told how to dress: baggy pants falling on shoes and blouses/shirts hanging out are not acceptable. The food is mediocre. The restaurant needs a serious renovation: it is dark at night [I was told that some lights did not work] and depressing. It... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We regret that you did not enjoy our restaurant and appreciated the feedback that you’ve taken the time to share with us. Your comments will be shared with our restaurant staff so that we may continually improve our service. We are glad you enjoyed the rest of your stay and thank you for your review. More

West Chester, Pennsylvania
Contributor
19 reviews 19 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 17, 2011

I was very impressed with the staff at the Sheraton, from the check in at reception to the waitress at breakfast. Everyone was extremely friendly and kind. The Saturday we arrived after a NINE hour drive from Philadelphia the hotel was packed with weddings and a ton of different functions. Despite the amount of people, check in was quick and... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Our staff greatly appreciates your comments and we are happy to hear everyone was so helpful and friendly. The Sheraton Norfolk Waterside Hotel is centrally located to great restaurants and attractions like the Waterside Market Place and we are happy you enjoyed this convenience. We hope you will stay with us again the next time you are in Norfolk! More

Las Vegas, Nevada
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed August 14, 2011 via mobile

Had reservations, called to confirm late evening / early am arrival with child, thought all was good until arrived at front desk to long line of frustrated people, who also had reservations, but no rooms available, they "overbooked, just like airlines do" the one person manning front desk said, not only were there no rooms, the available rooms were not... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We apologize for the inconveniences you experienced and we are looking into what may have caused the problems you encountered. Overbooking is not a usual occurrence at our hotel and we regret this is the impression you were given. It is apparent we missed the opportunity to encourage another stay, but hope we may regain your trust in the future. More

Texas
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed August 2, 2011

Stayed here after a less than stellar first performance from the Sheraton Waterside in January just before my now husband left on deployment. I posted a review on trip advisor and was asked by the hotel manager to give them a second chance. SO, I booked another trip for Homecoming July 14-18. Upon arrival, I told the valet that the... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Before we address the issues you brought up in your review, we want to extend our appreciation of your husband’s service to our country. We were graciously offered a 2nd opportunity by you to improve your impression of us with another stay. It is extremely regrettable that we did not achieve that goal. Please accept our apologies for any inconvenience... More

Louisiana
Contributor
14 reviews 14 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 27, 2011

Our family spent 2 nights here in June 2011 while on vacation. We were concerned prior to arrival b/c we'd read a few negative reviews. We were leery of the parking cost, and also concerned because we were using Starwood points and this hotel was in one of the lower categories. Everyone's experience is different of course - but in... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are so glad we were able to help recover your husband’s computer bag! We know how stressful it can be to think you lost something that important. The club room at the Sheraton Norfolk Waterside Hotel provides a great place for kids and adults to relax and spend time together, we are glad you all enjoyed it. It is... More

Norfolk, Virginia
1 review
1 of 5 stars Reviewed July 23, 2011

We booked and hotel room and when we got there, they said there wasn't any rooms available. After making a 5+ hour trip (4 hrs to get there and 1+ hrs. stuck on the interstate because of a wreck) They wanted to pay for a room at another hotel and wanted us to come back the next day and stay... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We sincerely apologize for the inconvenience you experienced on your trip to Norfolk. Your frustration is completely understandable, especially after such a long car ride. It is with great regret that we could not accommodate you that night. It is unclear in your review if you had informed us of the very late check-in, as rooms are guaranteed up to... More

Raleigh, North Carolina
1 review
1 of 5 stars Reviewed July 19, 2011

I stayed at this hotel for a wedding for two nights with my wife, kids and other family members. I have to say that this was the "WORST EXPERIENCE" we have ever had. The check-in time as advertised on their web site is 3:00 pm, we checked-in at 4:30 pm and were told that the rooms are not ready yet.... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Learning of your experience is truly disheartening as this is not the type of visit that we want our guests to have when staying with us. We realize that we missed several opportunities to create a pleasant stay and we deeply regret any inconvenience you and your family experienced. Your review is being shared with our management associates so that... More

Turvey, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 16, 2011

As lapsed Starwood Preferred Guests we were delighted to be acknowledge as still being SPG'S and granted access to the Club Lounge. However, the 1st room we were given had dirty splash marks on the toilet seat so we were moved to another room which was perfectly ok. We went to the Club Lounge for a pre-dinner drink but unfortunately... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Your comments and opinions are truly important to us. We have brought the lounge and housekeeping issues to the attention of our staff. We will continue to strive towards providing a comfortable and accommodating stay for our future guests and your feedback allows us some great insight. Thank you for your time and we hope you will give us another... More

Woodbridge, Virginia
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed July 12, 2011

We spent a night at this hotel when we went to VA Beach. We wanted to aviod the higher costs of having a hotel right on the beach so we chose to stay a little further out. We got a good deal through a online site and the hotel was beautiful. I'm not sure but I think it's a 4... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

The Sheraton Norfolk Waterfront hotel is a great alternative when visiting Virginia Beach. As you experienced, it is only a short drive to the beach plus you get the great harbor views! We hope the next time you visit, you will spend more time with us and experience all there is to do in Norfolk! More

Waldorf, Maryland
Contributor
14 reviews 14 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 6, 2011

Although this hotel is a bit older than the sister facilities in the local area, it still is a pretty good deal. We stayed using SPG points, and at 3,000 points/night the hotel is a steal compared to 7,000 or 10,000 for other SPG properties around. Our room was nicely appointed, the furniture was in great condition and the place... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thanks for sharing the holiday weekend with us! We appreciate the detailed review and information on the convenience of our location, which is so close to the best attractions in Norfolk. Our management team will be pleased to learn that you were happy with the attentive service from our staff, thanks for mentioning it! Your recommendation is greatly appreciated and... More

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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