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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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583 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sheraton Norfolk Waterside Hotel
See the most recent reviews
Greensboro, North Carolina
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 2, 2012

I was not happy about having to pay for parking and still having to walk a mile to the hotel. There was no wifi in the rooms even though the ad says free wi-fi. The place was under staffed so there was a long line at check in . Some of the staff had attitude issues. The location and room... More 

Was this review helpful? Yes 1
Management response:

While we truly regret any inconveniences that you encountered with our parking, we'd like to mention that valet parking is available as a convenience for our guests. For a future stay, our website is the best resource for gaining information about our services. While High Speed Internet Access is available in all guest rooms for a small fee, complimentary Wi-Fi... More 

Tulsa, Oklahoma
Top Contributor
57 reviews 57 reviews
25 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed June 28, 2012

I tried finding a decent hotel for the price I was willing to pay in Virginia Beach and just couldn't find anything so I decided to cash in on some SPG points and stay at this hotel. The room was confortable, interesting view of the harbor (not like it's that exciting, but it is nice to see that instead of... More 

Was this review helpful? Yes
Management response:

As a Starwood Preferred Guest, we're truly grateful that you have taken the time to let us know about your recent experience at the Sheraton Norfolk Waterside Hotel. Since it is never our intention for our valued guests to feel anything less than comfortable during their stay, we sincerely regret any inconveniences that you experienced. For a future visit, we... More 

Charlottesville, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 28, 2012

My husband and I stayed here for 3 nights for the Bayou Boogaloo Music and Cajun Food festival last week. A group of friends were traveling with us and also booked rooms at this hotel. Last year we stayed at a "festival partner" hotel but decided to try a new one this time. We're glad we did! I'd read some... More 

Was this review helpful? Yes
Management response:

We're delighted to have been able to exceed your expectations upon arrival. Our Club Rooms and suites have recently received a total upgrade including all-new bedding, furnishings and bath amenities, while our newly expanded lobby features upgraded furnishing and our connection destination known as the Link @ Sheraton, where complimentary wireless Internet is available. We always appreciate it when a... More 

Georgetown, Canada
Contributor
13 reviews 13 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 24, 2012

We dropped lucky in Norfolk, and arrived there in the midst of the TallShips event, which was excellent. This hotel looks over the water so we had a fantastic view of the boats from our balcony. Great hotel. Very comfortable, and close to all downtown events. A good welcome and an excellent visit.

Was this review helpful? Yes
Management response:

You certainly visited Norfolk at one of the most exciting times! It must have been truly amazing to watch the event from our balcony and we appreciate you reliving that moment with us. Thank you for sharing your wonderful review regarding your experience at the Sheraton Norfolk Waterside Hotel and we hope to welcome you back. More 

San Anselmo, California
Top Contributor
79 reviews 79 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 17, 2012

We stayed for several nights during Opsail 2012 in June. Room was well appointed and comfortable. Employees were friendly, helpful, & efficient. This was a very busy weekend but lobby & check-in folks were calm, not frenetic.

Was this review helpful? Yes
Management response:

We always enjoy reading about our guests' experiences, especially when they take a moment to share kind words regarding the customer service that they received. It truly makes us smile knowing that your OpSail 2012 experience with us was so enjoyable and we hope that we get the pleasure to welcome you back to the Sheraton Norfolk Waterside Hotel. Thank... More 

Washington, DC
Top Contributor
137 reviews 137 reviews
25 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed June 15, 2012

Very nice facility with location, location, location. Nicely maintained and well-kept facility. Views of the river during the recent Op-Sail were excellent.

Was this review helpful? Yes
Management response:

With our waterfront location, it seems that our guests had the best seats in town for OpSail 2012 Virginia! We couldn't be happier that you enjoyed your visit and appreciate that you chose the Sheraton Norfolk Waterside Hotel for your stay. Thank you for sharing your review! More 

Senior Contributor
21 reviews 21 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 12, 2012

Our room was very nice and the view was beautiful! Another great stay at the Sheraton.

Was this review helpful? Yes
Management response:

Thank you for your short but very sweet review! It was our pleasure to provide you with another great stay at the Sheraton Norfolk Waterside Hotel and we hope we get the opportunity to welcome you back again. More 

DC
1 review
1 of 5 stars Reviewed June 2, 2012

I had $200.00 Stolen out of my Wallet this pasts Memorial Day Weekend 2012. I had to leave hotel a day early. Also, they didn't clean my room until after 7:00 PM after I called and requested it. The cleaning staff, stole the money......It was obvious, they staffer asks me while I was leaving for the beach, my room number,... More 

Was this review helpful? Yes
Management response:

We would like to extend our deepest apologies if you felt we did not address your complaint appropriately. Losing valuable items is devastating and your frustration during this time is understandable. Since your personal item was never in our staff's possession, it is difficult to be presented with accusations regarding our dedicated and trustworthy team. During these unfortunate circumstances, we'd... More 

Montreal, Canada
Top Contributor
68 reviews 68 reviews
31 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed May 31, 2012

I went to my daughter's graduation from EVMS in May. We were seated at 7.30pm quite rudely by a manager as we were enjoying some drinks in the lobby. We then had to wait one hour to get our first course , a tasteless salad, if I recall and then another 30 minutes for some kind of chicken (your guess... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Though we sincerely value the feedback that you have provided about our services, we can understand how important this special occasion was for you and your family and deeply regret that your experience did not match the high standards we have set for our hotel. We can assure you that your comments will be shared with our entire restaurant staff... More 

Louisville, Kentucky
Senior Reviewer
9 reviews 9 reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed May 31, 2012

I tried to find a pet friendly hotel in Va Beach but the ones I liked were booked full so I turned to my second choice - the Sheraton in Norfolk, Va. I was initally dissapointed but as it turned out, we liked the Norfolk area much better than Va Beach. The staff were courteous and thoughtful, they called my... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We're glad that you and your dog found your way to the Sheraton Norfolk Waterside Hotel! A scenic walk along the waterfront sounds wonderful and we're happy that the Norfolk area turned out to be a great destination for you. We regret any difficulties or inconveniences that you may have experienced while staying with us and your feedback regarding our... More 

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