We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Norfolk Waterside Hotel

3.5 of 5 777 Waterside Drive, Norfolk, VA 23510
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Sheraton Norfolk Waterside Hotel
Professional photos View all
Browse nearby
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Write a Review

556 reviews from our community

Traveler rating
    117
    155
    132
    78
    74
See reviews for
107
117
44
184
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (556)
  • Mar-May only
    (121)
  • Jun-Aug only
    (192)
  • Sep-Nov only
    (161)
  • Dec-Feb only
    (82)
All months
There are newer reviews for Sheraton Norfolk Waterside Hotel
See the most recent reviews
Richmond, Virginia
1 review
3 of 5 stars Reviewed March 27, 2012

For two years straight, my husband and I would stay at Waterside and enjoy the New Year's Eve cruise on the Spirit of Norfolk. Well this year one of the valet parking attendants vomitted on my jacket that was lying on my back seat,balled it up and left it there. When we noticed the next morning and notified a parking... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for reaching out to us once again, although we truly regret the length of time that has passed since this incident first occurred. The frustration that you must have felt during this time is understandable, and for that we apologize. Your jacket was shipped that same week, and we then confirmed with you that your belonging was on... More 

Virginia
Top Contributor
152 reviews 152 reviews
60 hotel reviews
180 helpful votes 180 helpful votes
3 of 5 stars Reviewed March 25, 2012

We had a prepaid net rate of $129 for a Friday night, had we paid more I would have been disappointed. Location is good on the waterfront, view is facing a working hardbor and not that scenic. Within walking distance of MacArthur complex and waterside shops and a few chain restaurants (OutBack & Hooters). Rooms are okay, could use some... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It sounds like you really enjoyed the most out of our location and your detailed review about the Sheraton Norfolk Waterside Hotel is greatly appreciated. Our newly renovated look features new decor, upgraded lighting and furnishings, which include the 2nd generation Sweet Sleeper Beds. We regret that your impression of our Club Lounge was not more positive and your comments... More 

Germantown, Maryland
Top Contributor
100 reviews 100 reviews
35 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed March 22, 2012

Rooms were nice. Staff was ok. We stayed 3 nights and on the second day, we did not get our room made up. We had to call for towels and coffee for the following morning. We got no apology for this incident just excuses. Otherwise the stay was good. Just be sure to check you bill upon checkout as we... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is disappointing to learn about your recent experience with us and we regret any inconveniences that you encountered. We feel that our guests deserve to receive a perfect stay at the Sheraton Norfolk Waterside Hotel and your comments will be shared with our housekeeping staff to ensure that our guest rooms are at their best during the duration of... More 

Greenville, North Carolina
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 11, 2012

My boyfriend & I stayed here for two nights while attending a show at the Norva. It's located in the perfect place to walk downtown - lots of bars, great restaurants, clubs, venues, shopping, etc. The Sheraton was hosting a convention this weekend as well and had to upgrade us to the 10th floor - you have to have a... More 

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

NorVa is a top rated venue for entertainment, we hope you both had a great time at your show! Watching the sunset from the balcony can be truly breathtaking from our waterfront location. We are delighted that you and your boyfriend enjoyed such an amazing two night stay in our Club level guest rooms at the Sheraton Norfolk Waterside Hotel.... More 

Northern Virginia
Top Contributor
215 reviews 215 reviews
43 hotel reviews
159 helpful votes 159 helpful votes
4 of 5 stars Reviewed March 8, 2012

The staff works very hard to deliver outstanding service. The front desk staff, restaurant team, and employees you meet in the hallway go out of their way to make sure you're having a pleasant experience. I was attending a conference and had a lot of requests for the front desk, and they worked hard to deliver without a single complaint.... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Our renovations have given a fresh look to the property and we are absolutely thrilled that you enjoyed the exciting changes. Our staff is always happy to assist with any requests a guest may have and we are pleased to learn how much of an impact their courtesy had on your stay. Whether for business or pleasure, we hope you’ll... More 

Richmond, Virginia
Top Contributor
57 reviews 57 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 8, 2012

Stayed for 2 nights and had issues with fron desk, billing, and restaurant staff. Property need to get employees into customer service training. This was not just an individual issue as many of the other people I was with had similar issues. Also, rooms have small bathrooms and the internet connection was hard to make.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We always appreciate when a guest takes the time to share their perspective with us and regret any inconveniences that you may have experienced. This does not reflect the high standards of customer service that we strive to provide our guests and we will use your comments as an opportunity to strengthen our commitment with our staff. As we continue... More 

Waldorf, Maryland
Contributor
13 reviews 13 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2012

I just spent 5 days and 4 nights at the Sheraton Norfolk Waterside and I found the hotel to be in very good shape after a very overdue remodeling. My room was in the top floor with a very nice harbor view. The room had been just finished a few months back and everything in it is in great shape.... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We always love to read when our services can exceed our guest’s expectations and it is absolutely wonderful that our seven-day service in our Club Lounge helped make your stay more special! Your recommendations about our Internet service and menu are greatly appreciated and we will take them into consideration as we continue to improve for our future guests. Thank... More 

2 reviews
3 of 5 stars Reviewed February 27, 2012 via mobile

Very nice location, but they ding you for parking($22), wifi ($10). Needs a renovation.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Since we strive for our guests to get the best value out of their stay, savings packages are available including a free parking package. Our newly renovated and updated appearance brought many exciting and refreshing changes to the property including Link@Sheraton, which offers guests free wireless Internet and printing access in the lobby. Thank you for your review and we... More 

Virginia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 27, 2012

We were in town for a weekend fundraiser and had low group room rates so can't complain too much. $8 self parking was such a hike that we decided to go with $22 valet service. The valets were great - terrific customer service all weekend. Front desk clerk at check-in was unfriendly and blunt. Next days clerk was better. Twice... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your review with us, as we highly value our guests and the feedback that we receive. Though we appreciate your kind words about our valet team, we regret that you did not experience the same terrific customer service throughout your visit. We regret any inconveniences that you encountered during breakfast, as it seems we missed many... More 

Rotterdam
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 20, 2012

Stayed here mid february 2012 for 2 nights. On arrival they upgraded my room to a room with harbor view since I am a gold member. The heater in the room was making a lot of noise so I decided to call guest service to make a complaint. They promised to send the engineer to the room. After 15 minutes... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate your loyalty as a Gold Preferred Guest and regret any inconveniences that you encountered during your visit with us. Understandably, you were frustrated with the noise disturbances from the heater and your patience throughout this matter is greatly appreciated. Thank you for sharing these concerns, as it helps determine which areas may require our immediate attention. Your comments... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Norfolk Waterside Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Starwood, Orbitz, Expedia, Hotels.com, Hotwire, Odigeo and Tingo so you can book your Sheraton Norfolk Waterside Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Norfolk
Norfolk Sheraton

108 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (97)
Viewed
Hotel & grounds (6)
Viewed
View from room (21)
Viewed
Pool/beach area (4)
Viewed
Bathroom (10)
Viewed
Room/suite (25)
Viewed
Dining (1)
Viewed
Business center/function rooms (1)
Viewed
Other (29)

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (2)
Viewed
Business center/function rooms (2)
Viewed
Room/suite (2)
Viewed
Dining (2)
Hotels you might also like...
Check In Check Out
Price Your Stay