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Sheraton Norfolk Waterside Hotel

3.5 of 5 777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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548 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Sheraton Norfolk Waterside Hotel
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Virginia
Senior Contributor
40 reviews 40 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed February 27, 2012

We were in town for a weekend fundraiser and had low group room rates so can't complain too much. $8 self parking was such a hike that we decided to go with $22 valet service. The valets were great - terrific customer service all weekend. Front desk clerk at check-in was unfriendly and blunt. Next days clerk was better. Twice... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your review with us, as we highly value our guests and the feedback that we receive. Though we appreciate your kind words about our valet team, we regret that you did not experience the same terrific customer service throughout your visit. We regret any inconveniences that you encountered during breakfast, as it seems we missed many... More 

Rotterdam
Contributor
15 reviews 15 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed February 20, 2012

Stayed here mid february 2012 for 2 nights. On arrival they upgraded my room to a room with harbor view since I am a gold member. The heater in the room was making a lot of noise so I decided to call guest service to make a complaint. They promised to send the engineer to the room. After 15 minutes... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate your loyalty as a Gold Preferred Guest and regret any inconveniences that you encountered during your visit with us. Understandably, you were frustrated with the noise disturbances from the heater and your patience throughout this matter is greatly appreciated. Thank you for sharing these concerns, as it helps determine which areas may require our immediate attention. Your comments... More 

Detroit, Michigan
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 7, 2012

I travel for work on a weekly basis, so I know hotels. I am generally a Marriott person, but all my coworkers were staying Sheraton, so for convenience I did as well. I have Gold status at Sheraton, so I have obviously stayed with this chain semi-frequently over the past year. Imagine my surprise when I was told upon check... More 

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your concerns regarding your experience. Feedback from our guests is an important part of improving our service. We would like to take the opportunity to announce that we are currently in the process of installing wireless internet throughout the hotel. Also, as you pointed out, we offer free WiFi in the hotel’s... More 

Baltimore, Maryland
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 31, 2012

A very bland no frills hotel. If this is typical of Sheraton then the brand lags well behind Hilton and Hyatt. $22 for valet parking or $8 for an off-site garage (but it cost me more because no one mentioned you have to validate BEFORE going in and out. I had to pay to go out and then again afte... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We deeply regret if there was any confusion during your visit with regards to parking. It is because of feedback such as yours that we are able to make the necessary improvements to ensure that all areas of our hotel exemplify the image of the Sheraton brand and we greatly appreciate you sharing your personal experience with us. Hopefully we... More 

Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 30, 2012

Standard hotel rooms in terms of amenities: paper cups for coffee and a robe hook that fell off the bathroom door. The banquet food is adequate at best, although the restaurant served a good, but unexceptional breakfast. The gym has decent equipment with lots of cardio machines and free weights, but no universal type machines. Valet overnight parking is an... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate you sharing your feedback with us. We want our guests to receive an exceptional experience from beginning to end and regret that there were some areas during your visit that did not reflect this. For a future stay, we offer a free parking package for AAA members. Link @ Sheraton, located in our lobby, offers complimentary wireless Internet... More 

Pocatello, Idaho
Top Contributor
85 reviews 85 reviews
13 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed January 29, 2012 via mobile

Well appointed and very comfortable room for a great price from Priceline. Parking is a bit inconvenient and the Valet is $22 as a result. Gym was adequate with some cardio and dumbells. Pool was closed but would be fine for laps. Convenient to all Waterside and downtown Norfolk restaurants and activities.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your review with us. Though we are delighted that you found the Sheraton Norfolk Waterside Hotel to be well-located, we regret that you did not experience convenience in all areas of your stay. We greatly appreciate your feedback and hope that we get the opportunity to welcome you back again. More 

Vienna, Virginia
Contributor
20 reviews 20 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed January 24, 2012

As a dedicated user of SPG hotels I come to the Sheraton Waterside regularly. Seems they have made some improvements lately but still just don't get what regular business travelers need. Would you want to use the convenient desk power slot, (2 outlets), to plug in your computer and cell phone charger and have the TV on all at once?... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

As a SPG member, we greatly appreciate your loyalty to the brand and your feedback. We regret that you experienced inconveniences during your stay with us. Our goal is to offer guests services that will ensure an enjoyable visit. Rest assured, because of the valuable feedback such as yours, we are already working on improving our services to address your... More 

Pennington, New Jersey
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 5, 2012

Enjoyed the stay at the Hotel, even the food was very good. Had breakfast there twice - for being in a Hotel it was reasonable, service was slow even for dinner. Otherwise it worked out well especially after driving many hours.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

The City Dock Restaurant on the Waterfront offers guests an onsite dining option in a relaxed, casual setting. While looking over our signature dishes and kid friendly menu, guests can enjoy terrific views of the harbor. We are glad that you enjoyed your stay with us and we hope we get the chance to welcome you back to the Sheraton... More 

Cincinnati
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 4, 2012

I would rate the hotel as somewhat pricey for the value received. Hotel was average in appearance and quality of rooms. You can hear a good amount of noise from the hallway. Good view of the water. Restaurant for breakfast rather expensive for continental breakfast. There did not appear to be many additonal restaurants in walking distance. I was somewhat... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your review. Our hotel has recently received a newly renovated look and total upgrade, including all new bedding, furnishings and bath amenities. We are excited to offer our downtown waterfront hotel at such a great value and regret that we did not fully impress you during this stay. We offer great savings packages and invite you to... More 

New York City, New York
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 2, 2012

I was expecting potential issues based on some other reviewers so I had to review just to say that this hotel experience was good! Reservations and the front desk people were all very professional and great, service was great, the room was cleaned as expected, the bed was super comfortable, the temperature was perfect without our having to adjust it... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

The Sheraton Norfolk Waterside Hotel puts you right near the best places to visit in downtown Norfolk! We offer valet parking at our hotel, as well as self-parking at the Dominion Tower Parking Garage, located next door. We are happy that you found our accommodations to be comfortable and that you enjoyed our pet-friendly downtown Norfolk hotel! We regret any... More 

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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