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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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610 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Orlando
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed yesterday NEW

There are nicer properties in town or in neighboring VaBeach, but as an SPG guy with a 6 year old that loves to watch the boats float by and the activity at the ship yard, this place is good (not great). We always stay on points so I can't vouch for affordability. Reliable clean convention property with a good view.... More 

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Onancock, Virginia
Level Contributor
74 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed yesterday NEW

Spent a weekend here in July, and was really happy with the property. It's location, right on the river, makes is a wonderful location. I loved the early mornings on the river walk, watching the ships and boats. Amazing things to do, see and eat are all within walking distance. We enjoyed the bar in the evenings, and breakfast in... More 

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Raleigh, North Carolina
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel had its perks! The location and staff were excellent! Kristen and Jessica from the front desk made our stay wonderful! Very helpful with our stay. Will be returning again for another vacation. Thank you so much for your hospitality!

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1 review
4 of 5 stars Reviewed 4 days ago NEW

This is the second time I have stayed at the Sheraton Waterside in Norfolk. The Sheraton beds are the most comfortable of any hotel I have stayed at. You can tell the hotel and rooms have some age to them, but they are clean and kept nice. The hotel staff was very helpful with information about Norfolk. One Front desk... More 

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Silver Spring, Maryland
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Good hotel on the water, walking distance to downtown Norfolk and Ghent as well as Norfolk Tides. Staff especially Precious and Shohn for Starwood Preferred were excellent. Rooms spacious and well served.

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Lake Lure, United States
Level Contributor
10 reviews
2 of 5 stars Reviewed 1 week ago

We had family arriving from three states for a family event and stayed at the Sheraton Waterside, and have to say, that there is a leadership issue at this property. The hotel is in a great location, and the fixtures were excellent, but the attitude of (some of) the staff was less than professional and inconsistent for a Sheraton property,... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is disheartening to read we did not meet your expectations. We certainly value all of our guests feedback and we regret we missed the mark on ensuring your stay was anything less than excellent. We never want our guests to feel their stay is not important to us and we hope you will reach out to us directly to... More 

1 review
2 of 5 stars Reviewed 1 week ago

FIRST: The guy that checked me in, on 6/7/15 at around 2:30pm was RUDE like I was wasting his time because I had questions. I was staying there for a WEEK for business. My company spent more than $1200 for me to stay there.... One would THINK I should have been treated like GOLD... Nope... I seriously felt belittled and... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff as we continually refresh our commitment to our guests. We hope to have the opportunity to speak with you directly to discuss your comments. Please... More 

Frontenac, Kansas
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

We recently stayed here on our family vacation. The location of this hotel is its best feature. It's right on the river, downtown. The riverwalk was a joy to travel, and there are so many restaurants and cool things to see down there. It really was a pretty area with so much to offer. Unfortunately, the actual hotel was just... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Although we are happy you were able to enjoy the location of our hotel, we certainly regret we missed the mark on ensuring your complete satisfaction. Our guests have a variety of room types to choose from and we thank you for sharing your feedback. Comments like yours help us to further improve upon the services we provide. When booking... More 

Moneta, Virginia
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I will be very honest about my preconceived ideas: I was not excited about staying in a Sheraton. In my mind they are tire and old. The lobby was very nice and our room was okay- it was a bit tired. One complaint is the air conditioner never seemed to work right. Also, the parking isn't ideal. You park in... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Although you may have been hesitant to stay with us, it was our pleasure to welcome you and provide you with a stay that exceeded your expectations. We regret any difficulties you may have experienced while here. We take all matters of security seriously and we thank you for reaching out to us so we could work together to ensure... More 

Charlotte, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel with 2 adults and 3 kids. We reserved thru TripAdvisor and they booked a king instead of 2 queen beds. We were able to change rooms but lost our view. Rooms were nice, clean and quiet. Well equipped fitness center and pool. Ordered a hamburger from the restaurant and my son said is was the... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are happy to read you were able to enjoy many aspects of your stay and we thank you for your feedback. We regret any inconvenience experienced with your room allocation and your patience was appreciated. When staying with us, our guests are located in downtown Norfolk and many attractions are within minutes of our hotel. Our staff can assist... More 

Hotel Review Summarization

What travelers say

  • Great location(8)
  • Breakfast buffet(5)
  • Very comfortable(4)
  • Valet parking(3)
Questions? Get answers from hotel staff and past guests. Ask a question

112 photos of this hotel

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Dining (2)
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