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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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1 room 1 guest
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Sheraton Norfolk Waterside Hotel
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629 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This has to be one of the finest hotels in the Sheraton chain. I cannot say enough about the excellent service and professionalism of the staff at this hotel. The food in the restaurant was fantastic and our room was great. I will stay here again when I go back to Norfolk. The hotel is situated on the waterfront and... More 

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Virginia
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I stayed two weeks ago and all was well. This time was completely different. There was a mark on my room door that looked as though it had been pried open, the lamp shade was barely hanging, the bath room floor tiles was chipped and the desk chair was ripped. I am gold status and could not use my key... More 

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Orlando, Florida
Level Contributor
5 reviews
3 of 5 stars Reviewed 1 week ago

Sheraton Norfolk Waterside is a very reliable hotel stay. The rooms are always clean and nice. The front desk staff and restaurant staff are so friendly. Ask for a waterfront room if possible. The mall and theater is a short walk away, as well as a walkway on the waterfront. There is also the opportunity to visit the USS Wisconsin,... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your great review of your stay. When choosing to stay at the Sheraton Norfolk, our guests are close to attractions, restaurants, shopping and more. We are delighted to read you had such a great time here and were able to enjoy the variety of maritime events throughout the area. It was great to welcome you and we... More 

Falls Church, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had occasion to spend an evening at the Norfolk Sheraton and what a wonderful experience. Checking in was the first clue that this was going to be great. The front desk folks were happy and very service oriented - every time I ran into staff they always asked how things were and was there anything they could do for... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We cannot thank you enough for your kind comments. It is our hope that all of our guests experience this level of service and attention to detail when staying with us. Your kind comments will be shared with our team. We look forward to welcoming you back to the Sheraton Norfolk again soon. More 

Latvia
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Good bar, nice location.Wanna great breakfast - pay additional buck. Rooms were nice and tidy, with the look to the shipyard, better then to the main street. Get extension for one night due to the snow storm in Washington, same price, better room.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was great to have had you here and we thank you for your review. The Sheraton Norfolk is located downtown directly on the waterfront and whether you prefer a city or water view, our team is available to assist with placing you in a room that meets your expectations. We are glad you had the chance to enjoy many... More 

Winchester, Tennessee
Level Contributor
103 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

This waterfront property is directly on the Elizabeth River in Norfolk, Virginia. If you are even remotely interested in boats, you will find this view fascinating. The hotel is situated so that you have a clear view of approximately 3 dry dock maintenance areas. While we were visiting, 3 Navy ships were in for repair and rehab. There is also... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Although we are happy you were able to enjoy many aspects of your stay, we regret we did not meet your expectations on every level. Located in downtown Norfolk on the waterfront, guests visiting the Sheraton Norfolk are close to restaurants, shopping, attractions and can easily access the waterfront. Thank you for sharing your feedback regarding your dining experiences. Should... More 

Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

Stayed here for 4 nights.... I really enjoyed my stay and looking forward to staying here again in the future....... Everyone at the front desk and throughout the hotel was friendly and attentive..... The view and Location was Greatttt....

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was our pleasure to welcome you to the Sheraton Norfolk. We are thrilled that you were able to enjoy your stay and we cannot thank you enough for your kind remarks. Experiences like yours are what our team strives to provide to all of our guests. We look forward to welcoming you back the next time you are visiting... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed 2 weeks ago

I made a reservation in Which I had to modify my dates there central reservations passed me to the front desk I felt like a marry go round they passed me to in house reservations to central reservations to front desk for 30 minutes just to cancel on night of my stay this is ridiculous I ended up canceling my... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We thank you for taking the time to share your feedback. We certainly never want any of our guests to feel frustrated while trying to update their reservations and we thank you for bringing this to our attention. Your comments will be shared with our team as we continually refresh our commitment to our guests. It is our hope to... More 

Springfield,MA
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Outdated and overpriced. non-smoking room smelled of cigarettes. Halls were dirty. I assumed that because it was a Sheraton and a $300+ room, that it would be clean and newer. I would never stay there again.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

While we appreciate the time you took to share your feedback, we certainly regret we missed the mark on ensuring your complete satisfaction. Should your accommodations not meet your expectations, our team is available to assist with placing you in an area of our hotel that best meets your needs. We regret we fell short of ensuring your complete satisfaction... More 

Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

This is the most disgusting hotel I have ever had the misfortune of having to stay in. I'm there right now as I type this, sitting on a piece of furniture that we have had to clean ourselves in order to feel safe using. From the moment we arrived it was apparent that this place is lacking in many respects.... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is truly disheartening to read comments like yours and we certainly do not want any of our guests to feel their stay with us is not as they anticipated. Your feedback is appreciated and I will share your comments with our team to we can further improve upon the level of service and attention to detail we provide our... More 

Hotel Review Summarization

What travelers say

  • Great location(8)
  • Breakfast buffet(5)
  • Very comfortable(4)
  • Valet parking(3)
Questions? Get answers from hotel staff and past guests. Ask a question

126 photos of this hotel

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