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All 39 Norfolk hotels

Sheraton Norfolk Waterside Hotel

3.5 of 5 Hotel   |   777 Waterside Drive, Norfolk, VA 23510
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Ranked #16 of 39 hotels in Norfolk
A recent review
5 of 5 stars reviewed yesterday
Coolbreeze_1999
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510 people have reviewed this hotel

Traveler rating
    106
    138
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
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English first
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed yesterday NEW

Visit the weekend of 28 thru Sept 1 2014. The service and atmosphere so nice we stayed an additional night. We came for the Larry Graham concert was a remarkable show. We had a diviner banquet was concern about the food. I had the same menu at a different Sheraton in Annapolis MD the food was cold and nasty. I... More

Was this review helpful? Yes
Orlando, Florida
2 reviews
4 of 5 stars Reviewed 1 week ago

Bad weather, cancelled flights needed a place to stay last minute. Hotel was 20 minutes from the airport and the staff was great, restaurants down the block were very good, Amtrak was 1 mile away for trip home the next morning since flights were still cancelled due to storms. Hotel is pet friendly and parking was available for $15. Would... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for choosing the Sheraton Norfolk Waterside Hotel. Our hotel is certainly convenient for those guests traveling to and from the Norfolk International Airport and the Amtrak Train Station. We are glad that our location worked out so well for your visit. We look forward to welcoming you back for another stay sometime in the near future. More

london
Contributor
18 reviews 18 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed one night but pleased with choice. Check-in staff were friendly and we were quickly on our way to our room. Room on concierge floor had lovely views of river and ferry. Easy access to Maritime museum and boat trip to Naval base. Dined on site and unfortunately were not informed of SPG discount on restaurant bill, however food... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It seems like you truly made the most out of your Norfolk visit. Thank you for the kind words that you've shared for our staff. We are happy that our central location in Downtown Norfolk worked out so well for your stay. Although we greatly appreciate that you chose to dine with us at our City Dock Restaurant, we do... More

Knoxville
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

My family and I lucked into a last minute hotel fare deal here, and wound up with a very nice room looking out onto the river. The entire hotel was clean and comfortable, and we truly enjoyed our stay. No issues at all with the room, facilities, or service. Will definitely look at staying here again!

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was a pleasure to welcome you and your family to the Sheraton Norfolk Waterside Hotel. We are truly pleased to learn that we were able to impress you with our clean accommodations, efficient service and the amenities that we offer. We look forward to welcoming you back again. More

Allentown
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I'd rate this hotel 3.75. We stayed on the 10th floor, the concierge floor. The view looks over the harbor and is charming. I thought the discounted price we paid was reasonable. If I paid full Price, my opinion would be that the room was too small to demand a higher price. The club room was well stocked, had a... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your candid feedback. It was certainly our pleasure to welcome you to the Sheraton Norfolk Waterside Hotel. We appreciate that you've taken the time to let us know about your experience on our Club Level floor. Located on the 10th floor, these upgraded accommodations certainly offer beautiful views of the harbor. Thank you for your kind recognition... More

Charlottesville, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here over our Fourth of July ...short walk to park where festival including music was... Watched fireworks from the docks..very neat... the higher floor the better to watch the boats on the river.. Outside pool the kids loved with shaded and sunny areas...20 min drive to the beach.. Conveniently off major highway.. You do have to park in the... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We always enjoy learning how our guests choose to spend their time at our hotel. Thank you taking the time to share your review and for choosing to celebrate your Fourth of July with us at the Sheraton Norfolk Waterside Hotel. Our hotel certainly offers spectacular views of the fireworks and the boats out on the harbor. We appreciate that... More

Oak Island, North Carolina
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We haven't stayed in a Sheraton for awhile and have to say we're very impressed. It has a great location on the water, plus friendly staff and super amenities. We could walk to almost everything, including Nauticus at Tides minor league baseball!

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

As you mentioned, we are conveniently located near many popular Norfolk attractions such as Nauticus and Harbor Park! We are thrilled that we were able to impress you during your visit and we hope you'll think of the Sheraton Norfolk Waterside Hotel again the next time you are in our area. More

Norfolk, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

The customer service here was top notch. I called them the morning of my check in there to book the room for the remaining week as the current hotel I was staying at had no internet connectivity and no projected time to fix it. The lady on the other end was very understanding and got me a room for a... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your recent visit with us at the Sheraton Norfolk Waterside Hotel. It is nice to know that you were very satisfied with their stay and that you received the exceptional customer service we strive to achieve for our guests. We truly appreciate that you've let us know about your accommodations. Please know... More

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

My wife & I celebrated our 6th anniversary on board the Spirit of Norfolk, which was walking distance from this hotel. The staff was very helpful & friendly. The hotel was very clean. Breakfast at the City Dock was excellent. Parking was a small issue but manageable. Will stay there again.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

A Spirit of Norfolk cruise sounds like the perfect way to celebrate a special occasion such as an anniversary. Thank you for choosing the Sheraton Norfolk Waterside Hotel. We are truly delighted that you enjoyed so many aspects of our property from our friendly and attentive customer service to our breakfast at City Dock Restaurant. We hope to welcome you... More

San Diego, California
2 reviews
1 of 5 stars Reviewed 3 weeks ago

I never write reviews but this is a very bad hotel. Room service took an hour, toilet did not flush completely, bathtub clogged, never once cleaned by maids, unfriendly and unhelpful staff, really not a good location despite nice views, I could go on all night. Stayed for business, obviously never again.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Although we appreciate you taking the time to share your review, we are disappointed to learn of your experience. Please know that your visit does not reflect the high standards of service that we wish to achieve and for that, we apologize. We are passing your comments along to our management team for further review. We hope you will allow... More

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
Number of rooms
468

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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