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All 39 Norfolk hotels

Sheraton Norfolk Waterside Hotel

3.5 of 5 Hotel   |   777 Waterside Drive, Norfolk, VA 23510
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51%
Ranked #16 of 39 hotels in Norfolk
A recent review
3 of 5 stars reviewed 3 days ago
Riccirhino Sandston, VA
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493 people have reviewed this hotel

Traveler rating
    99
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    119
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
Date | Rating
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  • French first
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  • Italian first
  • Norwegian first
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English first
Sandston, VA
Top Contributor
68 reviews 68 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Been here before. Clean and neat. Close to the venue for the concert we were attending. Biggest problem was the parking. It is really ridiculous to pay $24 for one night parking. Even the $12 for parking yourself and walking two blocks is too much. Guess I have been spoiled by the many first class hotels I have been too.... More

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Vienna, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I don't quite understand the negative reviews. We found the hotel modern, clean, convenient-in a word, pleasant. Yes, there aren't a ton of goodies in the room and there are not standard refrigerators, but the housekeeping staff did a good job. The bathroom and bedroom were on the new side. The breakfast was a good deal and we especially liked... More

Was this review helpful? Yes 1
Midlothian, Virginia
Top Contributor
172 reviews 172 reviews
12 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great rooms, great views of city or river, loved ALL the things you can WALK to very quickly, take the FERRY over to Portsmouth ( walk just right outside the hotel to dock) walk to Eat at Joes Crabs or Outback......walk to McArthur's HUGE Mall............we were there for a reunion and it was perfect thank you especially to housekeepers, for... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

For the cost the quality of service was not satisfactory at all the quality of their food in their restaurant and bar below satisfactory. Burnt hamburgers salads overloaded with cheese and dressing sweet tea was gross! These are basic foods that are easy to make. The hotel service was great I but I do not recommend the restaurant or the... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We never like to learn when a guest is disappointed with their stay and we offer our heartfelt apologies that your experience in our restaurant fell below expectations. Thank you for telling us about your experience and for giving us this opportunity to improve. Please know that your comments are being reviewed with our management team. We hope we'll have... More

Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel is very clean, nice view, very friendly staff. I stayed there before in 2010 and last month again and will go again. Loved it. Very close to downtown, walking distance. Lots of restaurants around.

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for being a loyal guest of the Sheraton Norfolk Waterside Hotel. We are happy to know that we can continue to impress you with our friendly service and clean accommodations. We are glad that our central location in downtown Norfolk works out so well for your needs and we look forward to your next visit. More

San Francisco, California
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stay here as a loyal platinum spg member 2-3 times a year due to visiting the family however it seems to get worse each time. The staffing after 7-8 pm onward is terribly light...I was told there only 2 staff in the entire hotel when asked for a new key card to be brought to my floor cause the... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your recent experience with us. While we greatly appreciate your loyalty in our hotel and the SPG program, we are disheartened to learn of the difficulties you encountered. It is disappointing to learn that the high standards of customer service we have set in place were not evident during your visit with... More

National Park, New Jersey
Top Contributor
181 reviews 181 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 2 weeks ago

MY wife and I spent 5 days at this hotel over the July 4 week. Hotel is in a great location along the riverfront in Norfolk. Rooms were just ok, beds comfortable, not a lot of room. Bathrooms were just average. No refrigerators or microwave.9:95$ a day for wifi connection is absurd. 12'00$ a day for self parking or $20.00... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for choosing to spend your Fourth of July getaway at the Sheraton Norfolk Waterside Hotel. While it was a pleasure to accommodate you over the holiday, we do regret to learn that we were not able to fully impress you in every way. Please accept our sincere apologies for any inconveniences. We hope you will allow us the... More

Highbridge UK
Top Contributor
51 reviews 51 reviews
7 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Where do I start to describe my awful experience in this hotel At check in the gentleman behind the counter seemed incapable of smiling looking at me or talking in sentences longer than 2 words - his first words were ID ? When I asked about the balcony room we had requested his response was yes Everyone has a bad... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We'd like to extend our sincere apologies for any inconveniences that you encountered while with us. It is truly disappointing to know that your experience did not reflect our usual high standards of customer service and I assure you that your comments will be shared with our management team and staff. We are continually looking for new ways to improve... More

Windsor, California
Top Contributor
57 reviews 57 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Our room was clean but no fridge and the door banging in the morning was a little much. The staff was friendly and the waterside walk in the evenings was beautiful. The hotel restaurant was rather pricy so we opted to eat out but we did enjoy a cocktail after our travels and the staff was very accommodating. The morning... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We truly appreciate that you've taken the time to share your experience at the Sheraton Norfolk Waterside Hotel. We always want to make sure that each of our guests enjoys the very best stay and regret the inconveniences that you encountered during your time with us. Keep in mind that refrigerators are available upon request. It is disappointing to learn... More

Virginia Beach, Virginia
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 17, 2014

I stayed at the Sheraton Norfolk Waterside Hotel in early June of this year. The Hotel is lovely and the rooms are very nice. Front Desk Staff and Valet/Bellman are very friendly and helpful. My issue is with housekeeping. They did not replace the towels or pick-up used glasses and replace them. It was not so bad day one, but... More

Was this review helpful? Yes 3
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is our goal to provide exceptional service to each and every one of our guests. While we greatly appreciate the kind sentiments you've shared for our front desk staff and valet/bellman, it is disappointing to read your experience with our housekeeping service. Please be assured that we will be passing your review along to the head of our housekeeping... More

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
Number of rooms
468

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