We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 39 Norfolk hotels

Sheraton Norfolk Waterside Hotel

3.5 of 5 Hotel   |   777 Waterside Drive, Norfolk, VA 23510
Hotel website
Hotel deals
Hotel amenities
Special Offer
Book Early and Save
Save Saved
You added Sheraton Norfolk Waterside Hotel to your Saves list
Sheraton Norfolk Waterside Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
51%
Ranked #16 of 39 hotels in Norfolk
A recent review
3 of 5 stars reviewed 4 days ago
Darryl M San Francisco, California
  • Reviews (488)
  • Photos (84)
  • Amenities
  • Q&A
  • Room tips (125)
  • Location
  • More
Write a Review

488 people have reviewed this hotel

Traveler rating
    97
    134
    118
    71
    68
See reviews for
92
99
38
166
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Any
English first
San Francisco, California
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stay here as a loyal platinum spg member 2-3 times a year due to visiting the family however it seems to get worse each time. The staffing after 7-8 pm onward is terribly light...I was told there only 2 staff in the entire hotel when asked for a new key card to be brought to my floor cause the... More

Was this review helpful? Yes 1
National Park, New Jersey
Top Contributor
181 reviews 181 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 1 week ago

MY wife and I spent 5 days at this hotel over the July 4 week. Hotel is in a great location along the riverfront in Norfolk. Rooms were just ok, beds comfortable, not a lot of room. Bathrooms were just average. No refrigerators or microwave.9:95$ a day for wifi connection is absurd. 12'00$ a day for self parking or $20.00... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for choosing to spend your Fourth of July getaway at the Sheraton Norfolk Waterside Hotel. While it was a pleasure to accommodate you over the holiday, we do regret to learn that we were not able to fully impress you in every way. Please accept our sincere apologies for any inconveniences. We hope you will allow us the... More

Highbridge UK
Top Contributor
51 reviews 51 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

Where do I start to describe my awful experience in this hotel At check in the gentleman behind the counter seemed incapable of smiling looking at me or talking in sentences longer than 2 words - his first words were ID ? When I asked about the balcony room we had requested his response was yes Everyone has a bad... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We'd like to extend our sincere apologies for any inconveniences that you encountered while with us. It is truly disappointing to know that your experience did not reflect our usual high standards of customer service and I assure you that your comments will be shared with our management team and staff. We are continually looking for new ways to improve... More

Windsor, California
Top Contributor
57 reviews 57 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our room was clean but no fridge and the door banging in the morning was a little much. The staff was friendly and the waterside walk in the evenings was beautiful. The hotel restaurant was rather pricy so we opted to eat out but we did enjoy a cocktail after our travels and the staff was very accommodating. The morning... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We truly appreciate that you've taken the time to share your experience at the Sheraton Norfolk Waterside Hotel. We always want to make sure that each of our guests enjoys the very best stay and regret the inconveniences that you encountered during your time with us. Keep in mind that refrigerators are available upon request. It is disappointing to learn... More

Virginia Beach, Virginia
Contributor
12 reviews 12 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton Norfolk Waterside Hotel in early June of this year. The Hotel is lovely and the rooms are very nice. Front Desk Staff and Valet/Bellman are very friendly and helpful. My issue is with housekeeping. They did not replace the towels or pick-up used glasses and replace them. It was not so bad day one, but... More

Was this review helpful? Yes 3
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is our goal to provide exceptional service to each and every one of our guests. While we greatly appreciate the kind sentiments you've shared for our front desk staff and valet/bellman, it is disappointing to read your experience with our housekeeping service. Please be assured that we will be passing your review along to the head of our housekeeping... More

Cleveland, Ohio
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room we stayed in was spacious and had a fridge. I called the front desk to make sure that we didn't get charged for it and they said it was free. Great! It was a 20 minute drive to the Boardwalk which wasn't too bad. My husband and I found the staff helpful and friendly. The only downside to... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your review of the Sheraton Norfolk Waterside Hotel. We are glad that our central location worked out well for your stay and that your experience reflected the high standards of customer service we've set for our property. We hope any inconveniences you may have experienced were minimal and that you’ll visit with us again. More

Jonesboro, Georgia
Top Contributor
56 reviews 56 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I stayed here for three nights. The hotel looks nice and the views of the water are priceless. But we experience a few things that should not have occurred. First, we were incorrectly charged for incidentals to our room. Secondly, our room was not properly stocked with toiletries. Third, our room was not adequately cleaned. The maid... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your recent experience and for letting us know which areas of your stay did not quite live up to your expectations. I'd like to extend my apologies for any inconveniences you encountered. It is disappointing to know that our high standards of customer service were not evident during your stay and we hope to have another... More

Maryville, Tennessee
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

For an older hotel, this one is kept up very nicely. Amazing location with amazing views. Great on site restaurant and a very nice fitness center if that's your thing. Room was very clean and very spacious. If you're staying in Norfolk, this is the place.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your kind sentiments regarding your recent stay at the Sheraton Norfolk Waterside Hotel. We are happy to learn that you were impressed with our accommodations and amenities. We hope we'll have the pleasure to welcome you back again for another great experience at our hotel and City Dock Restaurant. More

1 review
1 of 5 stars Reviewed 4 weeks ago

We stayed at Sheraton Waterside, in what we thought was a 4 star hotel, to attend a wedding. In need of an update is an understatement! The chair in my room was so dirty and filled with nasty stains that I had to request a sheet to cover it up during my stay. Although, the hotel is very old there... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

On behalf of our staff, I'd like to take this opportunity to extend my sincere apologies for any inconveniences or discomfort that you endured during your valued time with us. We always strive to create the best possible experience for our guests and it is disappointing when we miss the mark. Please be assured that the appropriate members of our... More

Richmond, Virginia
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Sheraton Norfolk Waterside hotel for HarborFest and it was the perfect location! Just blocks from everything. We also had a nice room on the Club Lounge floor and they had great food starting at 5:00. We are Starwoods reward members and they gave us a late check out which we really appreciated! Would stay here again!

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Norfolk Harborfest is certainly a popular event here in Norfolk! It is exciting to offer a convenient location steps away from the activities. Thank you for choosing to stay with us at the Sheraton Norfolk Waterside Hotel. We are glad that our location worked out so perfectly for your visit. We appreciate your loyalty in the SPG program and are... More

Owners: What's your side of the story?
If you own or manage Sheraton Norfolk Waterside Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Norfolk Waterside Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Starwood, Booking.com, Expedia, Orbitz, Tingo, Hotels.com, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your Sheraton Norfolk Waterside Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Norfolk
Norfolk Sheraton

84 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (80)
Viewed
View from room (15)
Viewed
Bathroom (10)
Viewed
Pool/beach area (3)
Viewed
Room/suite (25)
Viewed
Hotel & grounds (5)
Viewed
Dining (1)
Viewed
Other (21)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Dining (1)
Viewed
Pool/beach area (2)
Viewed
Room/suite (1)
Viewed
Hotel & grounds (1)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
Number of rooms
468

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer