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All 39 Norfolk hotels

Sheraton Norfolk Waterside Hotel

3.5 of 5 Hotel   |   777 Waterside Drive, Norfolk, VA 23510
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52%
Ranked #16 of 39 hotels in Norfolk
A recent review
3 of 5 stars reviewed yesterday
Johnplatinum Hickory, North Carolina
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496 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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English first
Hickory, North Carolina
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed for one night with my son. I am a Platinum Preferred with Starwood and was upgraded to a 2 room suite. When I pulled up to hotel there was a traffic jam at the front door and I had to circle around parking lot twice before I could find a spot to park and check in. Valet informed me... More

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Mooresville, North Carolina
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Pet friendly which we appreciate. If you are a shopper or historian great location. Right on the harbor. Beautiful. Several ops for dining and close to many more. They have a great breakfast, (love the staff). The dining room and patio have a relaxing view to enjoy breakfast, an evening dinner or drinks. The gift shop has some typical souvenirs... More

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Gainesville, Florida
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The gentleman who checked me in did not seem real familiar with the registration process/software because it took almost 15 minutes to get checked in. My room was very nice, had comfortable beds, and was clean. However, there were a few hairs on the shower wall; otherwise, the bathroom was clean. The other complaint was that the air conditioner had... More

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Sandston, VA
Top Contributor
68 reviews 68 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

Been here before. Clean and neat. Close to the venue for the concert we were attending. Biggest problem was the parking. It is really ridiculous to pay $24 for one night parking. Even the $12 for parking yourself and walking two blocks is too much. Guess I have been spoiled by the many first class hotels I have been too.... More

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Vienna, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't quite understand the negative reviews. We found the hotel modern, clean, convenient-in a word, pleasant. Yes, there aren't a ton of goodies in the room and there are not standard refrigerators, but the housekeeping staff did a good job. The bathroom and bedroom were on the new side. The breakfast was a good deal and we especially liked... More

Was this review helpful? Yes 1
Midlothian, Virginia
Top Contributor
173 reviews 173 reviews
12 hotel reviews
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 1 week ago

Great rooms, great views of city or river, loved ALL the things you can WALK to very quickly, take the FERRY over to Portsmouth ( walk just right outside the hotel to dock) walk to Eat at Joes Crabs or Outback......walk to McArthur's HUGE Mall............we were there for a reunion and it was perfect thank you especially to housekeepers, for... More

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1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

For the cost the quality of service was not satisfactory at all the quality of their food in their restaurant and bar below satisfactory. Burnt hamburgers salads overloaded with cheese and dressing sweet tea was gross! These are basic foods that are easy to make. The hotel service was great I but I do not recommend the restaurant or the... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We never like to learn when a guest is disappointed with their stay and we offer our heartfelt apologies that your experience in our restaurant fell below expectations. Thank you for telling us about your experience and for giving us this opportunity to improve. Please know that your comments are being reviewed with our management team. We hope we'll have... More

Fort Lauderdale, Florida
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Hotel is very clean, nice view, very friendly staff. I stayed there before in 2010 and last month again and will go again. Loved it. Very close to downtown, walking distance. Lots of restaurants around.

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for being a loyal guest of the Sheraton Norfolk Waterside Hotel. We are happy to know that we can continue to impress you with our friendly service and clean accommodations. We are glad that our central location in downtown Norfolk works out so well for your needs and we look forward to your next visit. More

San Francisco, California
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stay here as a loyal platinum spg member 2-3 times a year due to visiting the family however it seems to get worse each time. The staffing after 7-8 pm onward is terribly light...I was told there only 2 staff in the entire hotel when asked for a new key card to be brought to my floor cause the... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your recent experience with us. While we greatly appreciate your loyalty in our hotel and the SPG program, we are disheartened to learn of the difficulties you encountered. It is disappointing to learn that the high standards of customer service we have set in place were not evident during your visit with... More

National Park, New Jersey
Top Contributor
181 reviews 181 reviews
34 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed 3 weeks ago

MY wife and I spent 5 days at this hotel over the July 4 week. Hotel is in a great location along the riverfront in Norfolk. Rooms were just ok, beds comfortable, not a lot of room. Bathrooms were just average. No refrigerators or microwave.9:95$ a day for wifi connection is absurd. 12'00$ a day for self parking or $20.00... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for choosing to spend your Fourth of July getaway at the Sheraton Norfolk Waterside Hotel. While it was a pleasure to accommodate you over the holiday, we do regret to learn that we were not able to fully impress you in every way. Please accept our sincere apologies for any inconveniences. We hope you will allow us the... More

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Reservation Options:
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Sheraton Norfolk Waterside Hotel is near Virginia Symphony, Chrystler Museum, and Nauticus. We have 16 meeting rooms, totaling 35,000 sq ft of event space, some of which have gorgeous harborside views ... more   less 
Number of rooms
468

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