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All 39 Norfolk hotels

Sheraton Norfolk Waterside Hotel

3.5 of 5 Hotel   |   777 Waterside Drive, Norfolk, VA 23510
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Ranked #16 of 39 Hotels in Norfolk
A recent review
4 of 5 stars reviewed 3 days ago
rurina New York City, New York
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525 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
Top Contributor
134 reviews 134 reviews
71 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This hotel is situated conveniently walking distance from the mall and main streets for restaurants and bars.( about 5-8 mins walk ) hotel has restaurant which has water view but service at this restaurant is really slow. Food was well priced and decent . They have gift shop on site so if you have to buy a small gift for... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for choosing the Sheraton Norfolk Waterside Hotel. We are happy to hear that you enjoyed our accommodations and breathtaking views of the water. Please accept our apologies if your experience in our restaurant did not live up to your expectations. Feedback such as yours is crucial for improving the service and quality we offer to our guests. We... More

Oxon Hill, Maryland
Top Contributor
58 reviews 58 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Went for Norfolk State homecoming and this was the host hotel. Stayed in the suites but I have been in suites before and this was just a regular room on a floor maybe that had suites but we was not in one. They really showed us you get what you pay for because we used our points so we was... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your experience with us. While it was a pleasure to accommodate you at our hotel, we deeply regret that we were not able to exceed your expectations. We always strive to provide a comfortable stay for all of our guests and apologize for any inconveniences. We are grateful for your loyalty to the Sheraton brand and... More

Seattle, Washington
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed 1 week ago

staying here for 2 nights for work (checked in on 8th and out the 10th of October 2014. Room 653). 1st night stay, at 8am I got a loud multiple bangs on my doors (yes, not just a knock but a loud multiple bangs). Opened the door and a housekeeping maid asked if I wanted my room to be cleaned.... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to let us know about your recent experience. It is truly regrettable to learn that your stay was less than satisfactory and I hope you will accept my sincere apologies that we did not create the experience you deserve as our valued guest. We would like another chance to win you over and hope... More

Richmond, VA
Top Contributor
53 reviews 53 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would definitely go back. The breakfast was really good, and not expensive for a buffet compared to other places. There should be more outdoor seating though. The folks seemed friendly, the valet guys are helpful. Great location. Looking out over the water is a treat. Went with my family for my Mom's birthday. Had a good time. I would... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are honored that you chose to celebrate your Mom's birthday with us at the Sheraton Norfolk Waterside Hotel. Thank you for taking the time to share your dining experience at our City Dock Restaurant. We are happy that you were able to enjoy the stunning views while dining with us and we appreciate the feedback that you’ve shared regarding... More

1 review
1 of 5 stars Reviewed 2 weeks ago

Very bad experience in the Sheraton Hotel, the rooms are plenty of dust every where if you have allergies to dust this is not the place to go. After 11 hrs. of Driving from Montreal I check in but my sleep night was very bad because I have dust allergies. The next morning when I check out I notify the... More

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

On behalf of our housekeeping staff, I would like to extend my sincere apologies for the condition that your room was in upon your arrival. We are committed to providing each of our guests with superior services and regret when we fall short of that goal. We appreciate that you've alerted us to your experience and assure you that the... More

Illinois
Top Contributor
108 reviews 108 reviews
36 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Took my family to the hotel for the evening on the way to North Carolina. The staff did a great job welcoming us to the hotel, offering fast and efficient service and made us feel at home. The rooms was a nice size and comfortable for 3 people. Breakfast in the morning is great and the kids eat free is... More

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your visit in Norfolk. Although we are glad that your stay was so enjoyable, we believe you may have reviewed the wrong hotel, as we do not offer a promo for kids to eat free at this time. We hope you'll have the opportunity to visit the Sheraton Norfolk Waterside Hotel sometime... More

Richmond, Kentucky
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I was there for a tradeshow at the beginning of September. From check in to check out the entire staff was tremendous!!! Such nice people. Two in particular stand out Tommy, or Timmy(?) banquet server, and the room service gentleman on the night of 9/05. (sorry I can't remember his name) They both were wonderful and engaging. They should be... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is always our goal to deliver outstanding service to each and every one of our guests at the Sheraton Norfolk Waterside Hotel. We are truly pleased to read the many kind comments that you've shared for our staff and are delighted that you are already planning a return visit with us. Thank you for taking the time to share... More

Senior Contributor
40 reviews 40 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel was well planned to take advantage of the pretty port and waterways. It's a working port so you can watch the tugs and container ships do their work. Nicely located within walking distance to many restaurants. Not many shops (but do visit Prince Books) but plenty of things to do. Staff was very receptive to helping me with... More

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are happy to hear that you enjoyed your visit with us at the Sheraton Norfolk Waterside Hotel and we're glad that our staff could quickly resolve any issues that you experienced with your room. Thank you for taking the time to let us know how well our location worked out for you during your stay in Norfolk. We hope... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

With the exception of a staff member named Archie, a kitchen manager, and a server in the restaurant who all went out of their way, the experience of both staying and trying to set up for our performance in this hotel was exhausting and overly expensive. Arriving at 4:00 a.m. after an all night drive to a parking attendant who... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

On behalf of our entire staff, please accept my heartfelt apologies for the inconveniences that you experienced during your visit with us. Your experience does not reflect the type of service we base our reputation on and for that, we apologize. Learning that you encountered such challenges and frustrations is disappointing to all of us. Please be assured that all... More

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I went to Norfolk to attend a conference being held at this hotel. Brought my family (wife and 20 month old daughter) so that they could enjoy downtown while I was working. I have stayed at many SPG properties and unfortunately must say this hotel is nowhere close to the standard i am accustomed to. First, location. Ostensibly, the location... More

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Your feedback is truly appreciated. On behalf of our staff, I would like to extend my heartfelt apologies for the inconveniences and challenges that you and your family encountered during your visit with us. We never like to learn when a guest leaves our hotel feeling disappointed and we are sorry to hear that we missed several opportunities to impress... More

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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