I stayed at the Norfolk Sheraton for two primary reasons: I used Starwoods Points and because it was the closest Starwood hotel to Virginia Beach that was available during the summer. If you’re staying at the hotel to go to the Beach, it’s actually very close! It’s right at the ramp to the highway that goes there. If you’re staying... more

I stayed here for a getaway weekend with my husband and two dogs. Yes, I was surprised the Sheraton allows dogs and I was very pleased to be able to travel with them. We had a room on the 9th floor so the view of Portsmouth at night was beautiful. You are in downtown Norfolk so you can walk to... more

Location, and room were as expected, scenic and clean room. Check in was inconvenient due to lack of personnel at the counter, waited several minutes, only one person checking people in. Nothing compared to our experience in the morning, at about 8 a.m. the electricity went out in the local area and the hotel was totally without electricity, phones, emergency... more

This property is really quite attractive. The location is right on the water. The area is clean and safe. Norfolk is a gorgeous city. I think the Sheraton has the potential to be a great hotel, but overall I thought our guest experience was average. It was Labor Day weekend. Maybe that was why the staff seemed overwhelmed almost the... more

I had trouble deciding between this hotel and the Marriott. I ended up here because I had more SPG points... Apparently I shouldn't base decisions on that. My stay started off alright, minus the thin walls, broken ice machine, the OTHER broken ice machine, multiple telephones out of service, and the PIECE OF THE ROOM DOOR that broke off (!).... more

We arrived on a Saturday and I imagine they did not have enough staff to accomodate the check outs and the cleaning of the rooms to allow new visitors to receive their rooms. We requested early check in and we did not get into our rooms until after 4:00 and that was only after we complained to management. At 2:00... more

Our family reserved two rooms for just one night. I had stayed here years aqo (when it was the Omni) and quality had slipped back then to the point that I stopped coming back. It was time for another try when I got a good rate on Priceline.com. The lobby was lovely, the check-in staff was very friendly. The parking... more

Hotel is very nicely appointed, great downtown location. Our rooms were well decorated and very clean. Service at check-in was slow, but not the fault of the staff -- a large group arrived via tour bus just before us. Despite being very busy, the staff was friendly, attentive, and professional. Parking is a bit inconvenient, and costs $13 per night.... more

After reading other reviews I was nervous about my reservation but it seems most people writing reviews like to complain. The hotel itself was beautiful and comfortable, the area was nice, within walking distance of restaurants and other entertainment. We had a water view on the 7th floor, and enjoyed it very much. The pool area was nice, we didn't... more