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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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593 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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chandler, az
Level Contributor
146 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

My husband and I were staying in Norfolk the night before I was to interview for a new job. The company graciously arranged to book this hotel for me. I am quite sure they had no idea what a horrible place they were reserving. The room on first glance was clean and well-arranged, if a little snug. There was no... More 

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Bradenton, Florida
1 review
5 of 5 stars Reviewed 1 week ago

The Sheraton Norfolk Waterside and Martha Fraser did a wonderful job hosting our family reunion. The downtown location on the water makes it a terrific spot for walking to local attractions, shopping, and restaurants. The rooms were spacious with extremely comfortable beds. Every staff member we encountered was pleasant and polite and provided excellent service with a smile. We would... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We cannot thank you enough for your wonderful comments regarding your experiences. It was our pleasure to welcome you for your family reunion and we are delighted you had such a great time here. I look forward to sharing your feedback with our team as this is the experience we strive to deliver to all of our guests. Your recommendations... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this property while visiting family. The staff was very friendly and the sheets were perfection. It feels safe walking along the waterfront after dark, even though the Waterside is between renovations thus is empty.

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was great to have had you here and we are happy you found our location, on the Norfolk waterfront, worked well for your visit. Thank you for your kind comments regarding our staff. It was great to welcome you and we hope you have the chance to visit the Sheraton Norfolk again soon. More 

Atlanta, Georgia, United States
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is exactly what I expect from a Sheraton. Excellent bedding, wonderful staff (Especially RUSTY in the bar), and decent fitness equipment. The breakfast buffet is great quality and commensurate with the price. All the food is great! I gave 4 stars only because the gym is a bit small. Still a great place to stay!

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We cannot thank you enough for your wonderful comments regarding your experiences as the Sheraton Norfolk. It is great that you had the opportunity to enjoy a variety of our amenities during your stay. We are glad you had the chance to enjoy the breakfast buffet and your feedback is appreciated. We look forward to welcoming you back again soon. More 

1 review
2 of 5 stars Reviewed 4 weeks ago

This is not a 4 star hotel! At all! The hotel needs an extreme makeover. Everything looks very old and run down. The service was also terrible. We had to change rooms 3 times because there were issues with the Air Conditioning and how loud it was. Being an engineer currently building a hotel in DC I know for a... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is disheartening to read comments like yours. This is not the experience we anticipate for any of our guests and we appreciate you sharing your feedback. We regret we missed the mark on ensuring the housekeeping schedule met your expectations. Should you prefer to have your room serviced within a specified time frame, please do not hesitate to make... More 

Midlothian, Virginia
Level Contributor
7 reviews
4 of 5 stars Reviewed May 27, 2015

Good laction if you need to be in downtown Norfolk and convenient to Interstates and Portsmouth tunnels. Did not like that they charged for parking. We found onstreet parking the whole time we were there. Business center was useful.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is great that you were able to enjoy the location of the Sheraton Norfolk and found it easy to access the surrounding area. Our parking fees are comparable to many of our area competitors and in addition to having a dedicated area to leave your vehicle, our guests have unlimited in and out privileges. Thank you for sharing your... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015 via mobile

People are nice. Great location. Amazing view of the tiver and aircraft carrier. The breakfast on 10th floor is good and Shown the host super friendly. The bar is fun and friendly. Always meet interesting people.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you so much for your wonderful comments. We are glad you enjoyed your accommodations as well as your dining experiences. Your kind remarks are appreciated. We look forward to welcoming you back to the Sheraton Norfolk. More 

1 review
5 of 5 stars Reviewed May 26, 2015

I don't have words to say with Sheraton Norfolk Waterside Hotel. The suite is very clean and well maintained. The food is delicious and the kids love playing at the pool. Overall, we had a very pleasant time and enjoyed our stay.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is great to read that you and your family were able to enjoy your visit to the Sheraton Norfolk. Thank you for your kind comments regarding your dining experiences and your overall stay. We look forward to welcoming you back again soon. More 

D.C.
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed May 26, 2015

Excellent value and great downtown waterfront location make this one a winner. While the Marriott across the street claims to be "waterfront", the Sheraton actually is! We have stayed many times and will continue to return.

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are delighted to read you found your stay with us an excellent value! The Sheraton Norfolk is the only waterfront hotel in downtown Norfolk and our guests can enjoy views of the city or the harbor. The greatest compliment we could ever receive is that our guests continue to return and we look forward to your next visit. Thank... More 

Mumbai (Bombay), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 24, 2015

Stayed for three nights. Room was clean and nice. There was exactly the same menu for breakfast for all three days. Not a good variety of restaurants. Swimming pool was under repairs. Restaurant staff not veery friendly and hospitable.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate the time you took to share your experiences. Although your stay was nice, we regret we missed the mark on ensuring your overall experience met your expectations completely. Our guests' feedback, whether positive or otherwise, is always welcomed and we thank you for sharing your perspective. We were working to ready our pool for our guests during your... More 

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