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Sheraton Norfolk Waterside Hotel

3.5 of 5 777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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556 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington DC, District of Columbia
Top Contributor
52 reviews 52 reviews
21 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I visit Norfolk for work often and I have stayed at the Sheraton at least a dozen times. Consistantly, I receive good service, upgraded rooms and always pleased with the lounge. The restuarant is good, fast and convenient. The rooms are spacious and clean.

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Cape Carteret, North Carolina
Top Contributor
84 reviews 84 reviews
17 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Near perfect location for a hotel. Views of the ships in rework across the river are an enjoyable attraction and curiosity while walking along the waterfront. We should have asked for a room on the riverside of the hotel. Walking distance to many of the top attractions in Downtown Norfolk. Comfortable room, in hotel restaurant and bar, huge lobby and... More 

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Valentines, VA
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

This use to be a beautiful hotel with great service, but it has now seen better days. The change in ownership has not helped. The staff is NOT helpful, the rooms are not clean, and it is very noisy in the halls late into the night. The restaurant is still good. Parking is expensive & they lost our keys.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We thank you for taking the time to share your perspective. It is truly disheartening to read comments like yours; this is not the experience we expect to deliver. Your feedback will be shared as we continually refresh and refurbish our commitment to our guests. We regret any inconvenience you may have experienced while parking at our hotel and hope... More 

Dublin, Virginia
Top Contributor
63 reviews 63 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed in this hotel 4-5 times in the past several years for conferences and have enjoyed it each time. It's beginning to feel almost like a home away from home. The hotel is quite nice and in an excellent location right on the river. Not super fancy but not average run of the mill either.The lobby and common... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was a pleasure to welcome you back to the Sheraton Norfolk. Your continued loyalty is truly appreciated and we can't thank you enough for your glowing review. We know traveling can be challenging at times and we are happy you consider us your home away from home. Your detailed review will certainly provide our current and future guests with... More 

San Francisco, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 11, 2015

I have consistently stayed here for July 4 and Christmas to visit my family .... I wish Starwood had more choices in this town cause I would drop this place in a nano second During the holidays the service is so scaled down (don't get me wrong I'm all for all sharing the season with family and friends ) but... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your experience. We deeply regret we did not meet your expectations on every level during your last visit. Our goal is to provide the highest level of customer service to all of our guests and your feedback will be shared with the team. We regret any delay in reaching out to you to discuss your concerns.... More 

Hope Mills, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 2, 2015

We have a family of six so whenever we stay in hotels we have to have two rooms. To start off with we had to valet park because with six people there is no way we are going to walk all that way with that much luggage. That cost us some money. If you would like wifi that is going... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was delightful to welcome you and your family during your holiday getaway to Sheraton Norfolk Waterside Hotel. We’re glad you enjoyed a number of aspects of your stay in our hotel including our friendly staff, great views and clean accommodations. We love knowing how our guests spend their time while visiting us, and it certainly sounds like your family... More 

Scottsdale, Arizona
1 review
5 of 5 stars Reviewed December 31, 2014

My family and I had a really nice time here. We told the staff it was our first time in Norfolk and they gave us a room with a beautiful view. We ate dinner in the dockside restaurant and service and food were both good. There's a nice mall in walking distance but it was very chilly on the morning... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thanks so much for your glowing review of Sheraton Norfolk Waterside Hotel! It was our pleasure to welcome you and your family for your first time in our beautiful city. We understand your concern regarding the cost of different services. We are committed to keeping our room rates as low as possible, and then allow guests to choose which services... More 

Klein, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed December 28, 2014 via mobile

Waterside room facing river the best (balcony). Outstanding service thanks to Kristen. Lots holiday lights. Walk along waterside park really nice. Dinner cruise, naval museum and BB-64 (Wisconsin) also within walking distance. Downtown majestic views across the street. Cost very reasonable too.

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

What a wonderful review of your holiday stay with Sheraton Norfolk, thank you! We love knowing how satisfied you were at our hotel, and all of the local activities you enjoyed. We’re glad you feel our hotel was a good value, too. It’s our hope to have the privilege of welcoming you back again soon. More 

Fairfax, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 21, 2014

As longstanding Starwood members, my husband and I always try to stay at Westins (preferably) or Sheratons. In this case, it was a big mistake. We stayed at the Sheraton Norfolk several years ago and enjoyed it. This time, it was horrid. Obviously, little maintenance has been done in the past several years. It must not be a company-owned property.... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for providing such detailed feedback from your recent visit. We’re truly disappointed to read about your frustration and disappointment. Please accept our most sincere apologies for the housekeeping issues you encountered in your guestroom, and if you were surprised by the cost of any additional items during your stay. It’s clear we missed the chance to make your... More 

Virginia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 18, 2014

The Sheraton Norfolk Waterside Hotel was lovely, but a little worn around the edges. The hotel is beautiful and the views were nice on the water side. The positives:The bed was clean. The crisp white duvet and white cotton sheets were very comfortable. The bed slept well. The dining room/bar was appealing. The breakfast buffet (about $10) was excellent and... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your feedback. We’re happy and grateful you found so many positives during your time here including your comfortable bed, excellent breakfast and our harbor views. Please accept our apologies if your hallway wasn’t as clean as it should have been. We understand your concerns regarding the cost of internet and breakfast. Guests... More 

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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