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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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567 reviews from our community

Traveler rating
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    136
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Washington, DC
Top Contributor
500 reviews 500 reviews
145 hotel reviews
2,458 helpful votes 2,458 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This property is in a great spot on the harbor and within walking distance of downtown Norfolk and the Waterside Mall, but it is showing it's age. They've done a decent job of maintenance but it's way overdue for an overhaul. Room doors are dented and scratched, carpeting is frayed and soiled and the lobby dull and unappealing. Unless you're... More 

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Gloucester Point, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Went on the Spirit of Norfolk cruise. Spent the night and was very pleased. Sheraton has been off my radar but was impressed. Had a corner room that overlooked the city. Huge room n beautiful view at night.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was great to welcome you to the Sheraton Norfolk. We are delighted to read your stay with us was great. We offer accommodations with either city or harbor views and our team can assist with placing you in the area of our hotel that best meets your needs. We hope if you are visiting the area again, that you... More 

Orlano, United States
Contributor
16 reviews 16 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location and a clean room. Front desk was friendly at check in and the fitness center was clean and almost all in working order. Their bar/restaurant had a nice view of the river and a good happy hour. My group arrived shortly after the happy hour had started. They only had two tables with customers, so the 4 of... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is great to read that you have had the opportunity to stay with us multiple times. Thank you for your continued loyalty to the Sheraton Norfolk. Although you were able to enjoy many aspects of your visit, we regret we did not meet your expectations at every turn. Thank you for letting us know about your dining and valet... More 

Louisville, Kentucky
Top Contributor
128 reviews 128 reviews
45 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location of this hotel in downtown Norfolk seems like it would be in a good location but having stayed here several times I will say that the location is becoming less attractive for people looking for a nice place to stay. Immediately adjacent to the waterfront, the concrete area with benches in front and to the side seems to... More 

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is great to read that you have enjoyed your visits to the Sheraton Norfolk and we appreciate your loyalty. Your feedback regarding the in-room amenities is welcomed as we continually refresh our commitment to our guests. We hope to have the chance to welcome you back the next time you are visiting Norfolk. Thank you. More 

Chesapeake, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

i stayed with an family member over the weekend. when we arrived at the hotel the valet guys were great. check in did not go as well as i thought i think the gentleman name was diggs he was very short with us he did not make eye contact his voice was very depressing aslmost as if he did not... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

While we are glad you had the opportunity to stay with us, we certainly regret we did not meet your expectations at every turn. Thank you for bringing your concerns to our attention. Your comments will be reviewed with our team as we continually refresh our commitment to our guests. It is our hope to have the chance to welcome... More 

Fayetteville, Georgia
Top Contributor
137 reviews 137 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Sheraton waterside in Norfolk VA is a really nice hotel that offered a free airport shuttle. The ride from the ORF airport was approximately 20 minutes. The hotel staff were friendly and helpful. My room was nice and comfortable. There was a free bottle of water to enjoy.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was our pleasure to welcome you to the Sheraton Norfolk Waterside Hotel. We are located in downtown Norfolk, close to attractions, shopping, restaurants and more. We are delighted to read your stay with us was enjoyable. Thank you for sharing your experiences and we look forward to welcoming you back the next time you are in Norfolk. More 

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stay here often and the staff always treats me like family. I recommend joining the rewards program so you are elligble for upgrades or nicer rooms, when possible. The front desk, housekeeping, valet, and restaurant employees really try to take care of you here.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

The greatest compliment we could receive is that our guests continue to return. Thank you so much for your loyalty. Our SPG rewards member can receive certain benefits while staying at any Starwood property and complete details are available on our website. Thank you for your kind remarks regarding our team. We strive to provide experiences like yours to all... More 

Tennessee
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Sheratons are mid-range Starwood properties -- this one is clearly showing its age doing heavy duty as a conference hotel. The room was standard Sheraton kit -- bathroom dated but clean. Not the comfy Westin beds -- but a good nights sleep nonetheless. Good internet connectivity and work area. The hotel may suffer a bit if only because there is... More 

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are happy to read you were able to enjoy many aspects of your stay with us. Thank you for your kind remarks regarding our valet team. Your feedback will be shared with them. It is disheartening to read that we did not meet your expectations on every level and your feedback is appreciated as it helps us to better... More 

Dover, Delaware
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2015

I just loved this hotel, it's a little older but it's really close to everything in downtown. During check in there was Kristin and Kyle. Great teamwork!They had a certain way of making you feel welcome. They made check in almost fun and exciting like my husband and I were in for a good time. Sometimes when you go to... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We thank you for taking the time to share your experiences with us. While we are happy some of our team members were able to provide you with a welcoming experience, we do regret we missed the mark on ensuring every aspect of your stay was as you anticipated. We continually refresh our commitment to our guests and we will... More 

Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 5, 2015

I was scheduled to be in another hotel; however, my travel agent was not able to secure a room in that hotel, and the Sheraton was close by. I had a very pleasant stay - the check-in was wonderful, in spite of the way our reservations were made. The young lady was extremely helpful and pleasant during the entire process.... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was wonderful to welcome you to the Sheraton Norfolk. Our team strives to provide experiences like yours to all of our guests and we appreciate your kind remarks. We are delighted you were able to enjoy so much during your stay and we are thrilled you enjoyed the She Crab Soup. I look forward to sharing your comments with... More 

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