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Sheraton Norfolk Waterside Hotel

3.5 of 5 777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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552 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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San Francisco, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have consistently stayed here for July 4 and Christmas to visit my family .... I wish Starwood had more choices in this town cause I would drop this place in a nano second During the holidays the service is so scaled down (don't get me wrong I'm all for all sharing the season with family and friends ) but... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your experience. We deeply regret we did not meet your expectations on every level during your last visit. Our goal is to provide the highest level of customer service to all of our guests and your feedback will be shared with the team. We regret any delay in reaching out to you to discuss your concerns.... More 

Hope Mills, North Carolina
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We have a family of six so whenever we stay in hotels we have to have two rooms. To start off with we had to valet park because with six people there is no way we are going to walk all that way with that much luggage. That cost us some money. If you would like wifi that is going... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was delightful to welcome you and your family during your holiday getaway to Sheraton Norfolk Waterside Hotel. We’re glad you enjoyed a number of aspects of your stay in our hotel including our friendly staff, great views and clean accommodations. We love knowing how our guests spend their time while visiting us, and it certainly sounds like your family... More 

Scottsdale, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

My family and I had a really nice time here. We told the staff it was our first time in Norfolk and they gave us a room with a beautiful view. We ate dinner in the dockside restaurant and service and food were both good. There's a nice mall in walking distance but it was very chilly on the morning... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thanks so much for your glowing review of Sheraton Norfolk Waterside Hotel! It was our pleasure to welcome you and your family for your first time in our beautiful city. We understand your concern regarding the cost of different services. We are committed to keeping our room rates as low as possible, and then allow guests to choose which services... More 

Klein, Texas
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Waterside room facing river the best (balcony). Outstanding service thanks to Kristen. Lots holiday lights. Walk along waterside park really nice. Dinner cruise, naval museum and BB-64 (Wisconsin) also within walking distance. Downtown majestic views across the street. Cost very reasonable too.

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

What a wonderful review of your holiday stay with Sheraton Norfolk, thank you! We love knowing how satisfied you were at our hotel, and all of the local activities you enjoyed. We’re glad you feel our hotel was a good value, too. It’s our hope to have the privilege of welcoming you back again soon. More 

Fairfax, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 weeks ago

As longstanding Starwood members, my husband and I always try to stay at Westins (preferably) or Sheratons. In this case, it was a big mistake. We stayed at the Sheraton Norfolk several years ago and enjoyed it. This time, it was horrid. Obviously, little maintenance has been done in the past several years. It must not be a company-owned property.... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for providing such detailed feedback from your recent visit. We’re truly disappointed to read about your frustration and disappointment. Please accept our most sincere apologies for the housekeeping issues you encountered in your guestroom, and if you were surprised by the cost of any additional items during your stay. It’s clear we missed the chance to make your... More 

Virginia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 18, 2014

The Sheraton Norfolk Waterside Hotel was lovely, but a little worn around the edges. The hotel is beautiful and the views were nice on the water side. The positives:The bed was clean. The crisp white duvet and white cotton sheets were very comfortable. The bed slept well. The dining room/bar was appealing. The breakfast buffet (about $10) was excellent and... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your feedback. We’re happy and grateful you found so many positives during your time here including your comfortable bed, excellent breakfast and our harbor views. Please accept our apologies if your hallway wasn’t as clean as it should have been. We understand your concerns regarding the cost of internet and breakfast. Guests... More 

Chicago, Illinois
Top Contributor
52 reviews 52 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 10, 2014

This hotel overlooks the water, the ship yards. In would get a water view as it is well worth it if you like looking out the window. The location is good. There is not much close.by to eat. There is a huge eatery next door however just about allnof the resturants in it are shut down, its a ghost town... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thanks so much for your kind review of Sheraton Norfolk Waterside Hotel. We’re thrilled you and your family had such a satisfying stay with us, and that you feel our hotel is a great pick. Sounds like you really enjoyed your guest accommodations and that makes us all glad. We appreciate your feedback regarding parking and will review it with... More 

Charlottesville, Virginia
Top Contributor
118 reviews 118 reviews
22 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed December 4, 2014

We spent a night here recently as part of a "mini" vacation. Since we are usually budget travelers, I guess maybe we expected too much of the Sheraton. The first shock, after I'd checked in, was the parking fee. There was a $12 extra charge for self parking. The lot was about a 5 minute walk from the hotel, not... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for choosing the Sheraton Norfolk Waterside for your recent getaway. We’re glad you enjoyed a number of aspects to your stay, but we regret if not everything was impressive for you. We apologize if you were surprised by our parking options and costs. Our website is an excellent source of information about our hotel, and we also welcome... More 

Los Angeles, California
Top Contributor
57 reviews 57 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 3, 2014

I stayed here over Thanksgiving while visiting my family. The staff were all very friendly and helpful and the rooms are quite large. I had a king size bed that was amazing! I was given a room on the 9th floor with a view of the harbor. The only down side to this hotel is the parking situation. You can... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was our pleasure to welcome you to the Sheraton Norfolk over the Thanksgiving holiday. We’re delighted that you enjoyed your spacious king room, and the waterfront views. We regret if you were surprised in any way by our parking options. As you indicated, we offer two parking options, allowing our guests to make the choice right for them and... More 

Milford, Delaware
Top Contributor
89 reviews 89 reviews
30 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed November 27, 2014

My friend and I ( and my puppy, Eli) stayed here for a weekend. She was running a race, we were the support crew. Neither of us have ever been to Norfolk, and I will say the location is very nice. As the name suggests, right on the water, close to shops, a park, and attractions. Bonus ( depending on... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your detailed review of your stay with us at Sheraton Norfolk Waterside. We were happy to welcome you and your dog recently to our pet-friendly hotel, and we’re glad you had such a positive experience. We’re grateful for your feedback regarding your room, as it helps us know where we might improve our guest experience. All of... More 

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Additional Information about Sheraton Norfolk Waterside Hotel

Address: 777 Waterside Drive, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Norfolk Waterside Hotel 3.5*
Number of rooms: 468
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Also Known As:
Sheraton Norfolk
Norfolk Sheraton

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