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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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570 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Kernersville, North Carolina, United States
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed in the hotel while on a business trip in February. The hotel had a lovely location by the waterfront. The room was spacious and immaculately cleaned. There was a young UN conference going on concurrently so there were lots of teenagers staying the same time I was there. I didn't hear a sound (outside normal, acceptable hotel noise).... More 

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Melbourne, Florida
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

As someone who spends half their life on the road, the fitness center is always a major point for me. Medium to smallish sized, but very clean and pretty nicely equipped. Free weight area with up to 50 lb dumb bells, with 2 benches. Several treadmills, but why would you run inside with the hotel right on the river? Great... More 

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Baltimore, Maryland
Contributor
20 reviews 20 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Stayed there the weekend for a conference. Pros: Very nice room. Had a King suite facing the water. My sister had a double with a balcony. It was great. The bed and the sheets were extremely comfortable. They have the fastest elevators. The place was completely sold out, I was on the 7th floor, and I never had a long... More 

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Washington, DC
Top Contributor
515 reviews 515 reviews
146 hotel reviews
2,470 helpful votes 2,470 helpful votes
3 of 5 stars Reviewed 1 week ago

This property is in a great spot on the harbor and within walking distance of downtown Norfolk and the Waterside Mall, but it is showing it's age. They've done a decent job of maintenance but it's way overdue for an overhaul. Room doors are dented and scratched, carpeting is frayed and soiled and the lobby dull and unappealing. Unless you're... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

The Sheraton Norfolk is located in the heart of downtown, close to all the activities and events the area has to offer. We are delighted you were able to enjoy your visit and we thank you for your feedback. We appreciate you sharing your views as we continually refresh our commitment to our guests and comments like yours help us... More 

Gloucester Point, Virginia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Went on the Spirit of Norfolk cruise. Spent the night and was very pleased. Sheraton has been off my radar but was impressed. Had a corner room that overlooked the city. Huge room n beautiful view at night.

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was great to welcome you to the Sheraton Norfolk. We are delighted to read your stay with us was great. We offer accommodations with either city or harbor views and our team can assist with placing you in the area of our hotel that best meets your needs. We hope if you are visiting the area again, that you... More 

Orlano, United States
Contributor
16 reviews 16 reviews
15 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great location and a clean room. Front desk was friendly at check in and the fitness center was clean and almost all in working order. Their bar/restaurant had a nice view of the river and a good happy hour. My group arrived shortly after the happy hour had started. They only had two tables with customers, so the 4 of... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is great to read that you have had the opportunity to stay with us multiple times. Thank you for your continued loyalty to the Sheraton Norfolk. Although you were able to enjoy many aspects of your visit, we regret we did not meet your expectations at every turn. Thank you for letting us know about your dining and valet... More 

Louisville, Kentucky
Top Contributor
129 reviews 129 reviews
45 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location of this hotel in downtown Norfolk seems like it would be in a good location but having stayed here several times I will say that the location is becoming less attractive for people looking for a nice place to stay. Immediately adjacent to the waterfront, the concrete area with benches in front and to the side seems to... More 

Was this review helpful? Yes 2
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is great to read that you have enjoyed your visits to the Sheraton Norfolk and we appreciate your loyalty. Your feedback regarding the in-room amenities is welcomed as we continually refresh our commitment to our guests. We hope to have the chance to welcome you back the next time you are visiting Norfolk. Thank you. More 

Chesapeake, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

i stayed with an family member over the weekend. when we arrived at the hotel the valet guys were great. check in did not go as well as i thought i think the gentleman name was diggs he was very short with us he did not make eye contact his voice was very depressing aslmost as if he did not... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

While we are glad you had the opportunity to stay with us, we certainly regret we did not meet your expectations at every turn. Thank you for bringing your concerns to our attention. Your comments will be reviewed with our team as we continually refresh our commitment to our guests. It is our hope to have the chance to welcome... More 

Fayetteville, Georgia
Top Contributor
137 reviews 137 reviews
24 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Sheraton waterside in Norfolk VA is a really nice hotel that offered a free airport shuttle. The ride from the ORF airport was approximately 20 minutes. The hotel staff were friendly and helpful. My room was nice and comfortable. There was a free bottle of water to enjoy.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was our pleasure to welcome you to the Sheraton Norfolk Waterside Hotel. We are located in downtown Norfolk, close to attractions, shopping, restaurants and more. We are delighted to read your stay with us was enjoyable. Thank you for sharing your experiences and we look forward to welcoming you back the next time you are in Norfolk. More 

Baltimore, Maryland
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stay here often and the staff always treats me like family. I recommend joining the rewards program so you are elligble for upgrades or nicer rooms, when possible. The front desk, housekeeping, valet, and restaurant employees really try to take care of you here.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

The greatest compliment we could receive is that our guests continue to return. Thank you so much for your loyalty. Our SPG rewards member can receive certain benefits while staying at any Starwood property and complete details are available on our website. Thank you for your kind remarks regarding our team. We strive to provide experiences like yours to all... More 

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