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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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680 Reviews from our TripAdvisor Community

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Commerce City, Colorado
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 1 week ago

This Sheraton is in a nice location right on the waterfront and a couple blocks from downtown shopping, theaters and entertainment. The staff are kind, the wifi is decent, and their food is ok...sometimes taking forever to come out. The rooms are starting to show wear, as noticeable in the pictures....it's time to do some upgrades. Ask for a room... More 

Helpful?
Thank stratocruiser377
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was great to welcome you, and we're glad you enjoyed our waterfront property and that our location was a perfect choice to explore the area. We are happy you were able to enjoy the view from your room, but do regret to hear you felt your guest room was a bit worn. We value all feedback, and yours will... More 

Manassas, Virginia
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I was there over a long weekend during the latest blizzard for a convention. The staff were professional and got everyone checked in without a problem and the it was obvious they were ready for us....hundreds showed up. After the storm it, the hotel was kind enough to extend our convention rate to those of us that had to stay... More 

Helpful?
Thank john d
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your great review and kind mention of our dedicated staff. Our team strives to make sure all our guests are well-taking care of and it was our pleasure to accommodate the extra day due to the travel conditions. It would be a pleasure to welcome you back to the Sheraton Norfolk Waterside Hotel again soon! More 

Morehead City, North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

After a long 4 hour drive in rain to get to Norfolk, VA my welcome from the staff at the Sheraton was warm & refreshing. Once I reach the city of Norfolk, the rain changed to snow. The staff immediately offered me valet parking and luggage assistance. The front desk staff was friendly & informative about the area. My room... More 

Helpful?
Thank Peggy E
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for your wonderful review and we are pleased to hear you had a lovely stay with us. Our staff strives to make sure our guests have the ultimate experience and we appreciate your kind mention of their service. It was great to have had you here, and we hope to welcome you back to the Sheraton Norfolk Waterside... More 

Norfolk, Virginia
Level Contributor
151 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and Me with 2 other couples went to a Charity Gala in this Hotel and spend the Night, it was extremely pleasant, the room was very spacious and Clean, The room where the Gala was been held at was HUGE there were 500 people for the Dinner and Dance and there was ample room to walk and talk... More 

Helpful?
Thank DaMarcanos
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was our pleasure to welcome you. We are delighted to read that you were able to enjoy the gala as well as your comfortable accommodations. Your kind remarks are appreciated. We are thrilled that you found the views of the Elizabeth River were spectacular. We do appreciate your feedback as we continually strive to provide our guests with the... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

if you can get a riverside view, most of these rooms also have balconies which have great views of the river and the boat traffic etc. The balconies are kind of small, you stand on them - probably not enough room for a chair and even if there was one you'd have no view because the railing is solid concrete.... More 

Helpful?
Thank Ari K
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to share your feedback. When choosing to stay with us, our guests can choose accommodations with either a city or river view and based on your preferences our team can assist with placing you in a room that best meets your needs. We are happy you were able to enjoy the view from your... More 

Southfield, Michigan
Level Contributor
117 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 stars Reviewed December 28, 2015

Stayed here in August 2010 and returned to this hotel while in town for a funeral. in November 2015 My last visit wasn't that great, but thought maybe some things had changed in five years. Oh, was I wrong, in fact things have gotten worst! The room was in poor conditions. The furniture and linen need replacing. When booking I... More 

Helpful?
2 Thank johnlh
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are disappointed to hear of your recent stay at our property. Your experience is not reflective of the type of visit we want our guests to receive. Please accept our apologies and know that we are committed to ongoing training of our staff and accommodation updates so that our guests receive quality service and products every time they stay... More 

Suffolk, Virginia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed December 18, 2015

I stayed one night at this hotel due to an event I was having on 12-12-15. I selected a club floor level room and ummmmm, well, let's just say this particular hotel should not consider these rooms an upgrade.....very average, made me wonder what the other room looked like. The hotel is OKAY. I think it needs to be upgraded.... More 

Helpful?
1 Thank Froonthego
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

When wanting a hotel in downtown, our location is perfect, we’re glad you thought so too! When upgrading to club level our guests are treated to more than just a room, they are also given access to the club lounge, complimentary breakfast and snacks, plus many other benefits and special touches. We regret that your impressions of our club level... More 

Hopewell, Virginia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 15, 2015

I stayed here for a race, and was a bit disappointed in it. Found out when I checked in that my room type had been changed, which isn't that big of a deal though I was looking forward to the water view. When I got there though, I did agree to another change of room type. Other than that, very... More 

Helpful?
Thank Sara W
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for letting us know about your concerns with your room while you stayed with us. While we are delighted that an associate in the morning was attentive and offered solutions, we do apologize that this was not the service you received when you first spoke to the front desk. We pride ourselves on the quality of service we... More 

Virginia Beach
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 15, 2015

Nice hotel. Great location. Right next to Waterside and Town Point Park. Not far from McArthur Center. If you don't use valet parking, the self-parking is a bit of a hike but that was my only complaint. Nice bar and restaurant on-site at the hotel.

Helpful?
Thank JMUstu01
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for taking the time to highlight the features of our property that you enjoyed. We are located on the Elizabeth River, ensuring beautiful views from the guest rooms as well as the restaurant and bar. Parking in downtown is a challenge. Offering self-parking at the garage next door offers some convenience and value, but we do agree the... More 

Virginia Beach, Virginia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 15, 2015

My wife and I stayed at the Sheraton Waterside for a overnight shopping trip and Holiday Party. We stayed on the Executive Level on the 10th Floor with a King Bedded Room and Balcony. The staff were very friendly, the hotel clean and well maintained and the 10th Exective Lounge very nice with complimentary grilled egg plant, cheese and snacks.... More 

Helpful?
Thank Harveyleemoore
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Downtown Norfolk is a perfect spot to do your holiday shopping. We were happy to relieve some of the holiday stress by providing you with an exceptional stay. It was wonderful to see that you got to experience so much while you were with us. Thank you for choosing Sheraton Norfolk Waterside Hotel and we hope to welcome you back... More 

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