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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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606 Reviews from our TripAdvisor Community

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Traveler rating
    135
    169
    144
    81
    77
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206
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Silver Spring, Maryland
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Good hotel on the water, walking distance to downtown Norfolk and Ghent as well as Norfolk Tides. Staff especially Precious and Shohn for Starwood Preferred were excellent. Rooms spacious and well served.

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Lake Lure, United States
Level Contributor
10 reviews
2 of 5 stars Reviewed 4 days ago NEW

We had family arriving from three states for a family event and stayed at the Sheraton Waterside, and have to say, that there is a leadership issue at this property. The hotel is in a great location, and the fixtures were excellent, but the attitude of (some of) the staff was less than professional and inconsistent for a Sheraton property,... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It is disheartening to read we did not meet your expectations. We certainly value all of our guests feedback and we regret we missed the mark on ensuring your stay was anything less than excellent. We never want our guests to feel their stay is not important to us and we hope you will reach out to us directly to... More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

FIRST: The guy that checked me in, on 6/7/15 at around 2:30pm was RUDE like I was wasting his time because I had questions. I was staying there for a WEEK for business. My company spent more than $1200 for me to stay there.... One would THINK I should have been treated like GOLD... Nope... I seriously felt belittled and... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff as we continually refresh our commitment to our guests. We hope to have the opportunity to speak with you directly to discuss your comments. Please... More 

Frontenac, Kansas
Level Contributor
3 reviews
3 of 5 stars Reviewed 1 week ago

We recently stayed here on our family vacation. The location of this hotel is its best feature. It's right on the river, downtown. The riverwalk was a joy to travel, and there are so many restaurants and cool things to see down there. It really was a pretty area with so much to offer. Unfortunately, the actual hotel was just... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Although we are happy you were able to enjoy the location of our hotel, we certainly regret we missed the mark on ensuring your complete satisfaction. Our guests have a variety of room types to choose from and we thank you for sharing your feedback. Comments like yours help us to further improve upon the services we provide. When booking... More 

Moneta, Virginia
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

I will be very honest about my preconceived ideas: I was not excited about staying in a Sheraton. In my mind they are tire and old. The lobby was very nice and our room was okay- it was a bit tired. One complaint is the air conditioner never seemed to work right. Also, the parking isn't ideal. You park in... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Although you may have been hesitant to stay with us, it was our pleasure to welcome you and provide you with a stay that exceeded your expectations. We regret any difficulties you may have experienced while here. We take all matters of security seriously and we thank you for reaching out to us so we could work together to ensure... More 

Charlotte, North Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel with 2 adults and 3 kids. We reserved thru TripAdvisor and they booked a king instead of 2 queen beds. We were able to change rooms but lost our view. Rooms were nice, clean and quiet. Well equipped fitness center and pool. Ordered a hamburger from the restaurant and my son said is was the... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are happy to read you were able to enjoy many aspects of your stay and we thank you for your feedback. We regret any inconvenience experienced with your room allocation and your patience was appreciated. When staying with us, our guests are located in downtown Norfolk and many attractions are within minutes of our hotel. Our staff can assist... More 

Manchester, New Hampshire
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is an average Sheraton but the Staff is one of the best I've ever encountered from the front desk to the valets and all were very accommodating. At check-in Jessica was very friendly and smiled the entire time which gave me a positive feel and set the mood for the rest of the stay. I was traveling with my... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate the time you took to share your experiences. Thank you for your kind comments regarding the level of service our team provided during your stay. We value our loyal SPG members and we are happy to read that our team ensured your membership was recognized. We are delighted you had such a great time here and we thank... More 

Uniondale, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

excellent servicesand accommidations at at this hotel. A very.courteous and polite staff in general . .Excellent receptionist at the front desk by charlotte sheppard, and . crystal thompson .We enjoyed very good food at the restaurants. . Geat services at the restaurants by mi mi and joyce. We had a.. a very enjoyable visit and stay at this hotel,,, for... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was our pleasure to welcome you to the Sheraton Norfolk and we can't thank you enough for your kind comments. We are happy our team was able to provide you with the level of service and attention to detail you anticipated while staying with us. We look forward to welcoming you back the next time you are in Norfolk. More 

Raleigh, North Carolina
Level Contributor
121 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Here's the 1,2,3s... 1. Good service and staff. Hoppin' valet attendants, "I wanna please you" bartender, present front staff, and accommodating exec. lounge guy. Thanks to the staff! 2. Average, Average, AVERAGE rooms in need of some updating. Overall the hotel common areas and rooms are in "tired" and somewhat worn. 3. Not a fan of valet parking but I... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We appreciate you taking the time to share your stay with us. While we are glad you enjoyed the attention to detail provided by our staff, we regret we missed the mark on ensuring your complete satisfaction. We thank you for your feedback as it helps us to further improve upon the services we provide. It is our hope to... More 

Florida
Level Contributor
176 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great location by the water. A/C works well. The beds are average but the overall room is nice. Bar food is OK. I would have liked it better except for a call from the front desk at 950 PM (it had been an early day) wanting me to pay for my room charge. I was staying 2 more nights so... More 

Was this review helpful? Yes
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

While we appreciate you taking the time to share your stay, we certainly regret any inconvenience you may have experienced while here. I will review your feedback with our team as we continually refresh our commitment to our guests. We hope you will give us the opportunity to welcome you back so we may win you over completely. Thank you. More 

Hotel Review Summarization

What travelers say

  • Great location(8)
  • Breakfast buffet(5)
  • Very comfortable(4)
  • Valet parking(3)
Questions? Get answers from hotel staff and past guests. Ask a question

112 photos of this hotel

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Room/suite (27)
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Hotel & grounds (7)
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Bathroom (11)
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View from room (21)
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Pool/beach area (4)
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Dining (1)
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Business center/function rooms (1)
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Other (30)

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Room/suite (2)
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Dining (2)
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