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Sheraton Norfolk Waterside Hotel

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777 Waterside Drive, Norfolk, VA 23510
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Sheraton Norfolk Waterside Hotel
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Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
Sheraton Norfolk Waterside Hotel
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561 reviews from our community

Traveler rating
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    157
    133
    78
    74
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stay here often and the staff always treats me like family. I recommend joining the rewards program so you are elligble for upgrades or nicer rooms, when possible. The front desk, housekeeping, valet, and restaurant employees really try to take care of you here.

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Tennessee
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Sheratons are mid-range Starwood properties -- this one is clearly showing its age doing heavy duty as a conference hotel. The room was standard Sheraton kit -- bathroom dated but clean. Not the comfy Westin beds -- but a good nights sleep nonetheless. Good internet connectivity and work area. The hotel may suffer a bit if only because there is... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We are happy to read you were able to enjoy many aspects of your stay with us. Thank you for your kind remarks regarding our valet team. Your feedback will be shared with them. It is disheartening to read that we did not meet your expectations on every level and your feedback is appreciated as it helps us to better... More 

Dover, Delaware
1 review
5 of 5 stars Reviewed 2 weeks ago

I just loved this hotel, it's a little older but it's really close to everything in downtown. During check in there was Kristin and Kyle. Great teamwork!They had a certain way of making you feel welcome. They made check in almost fun and exciting like my husband and I were in for a good time. Sometimes when you go to... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We thank you for taking the time to share your experiences with us. While we are happy some of our team members were able to provide you with a welcoming experience, we do regret we missed the mark on ensuring every aspect of your stay was as you anticipated. We continually refresh our commitment to our guests and we will... More 

Charlotte, North Carolina
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was scheduled to be in another hotel; however, my travel agent was not able to secure a room in that hotel, and the Sheraton was close by. I had a very pleasant stay - the check-in was wonderful, in spite of the way our reservations were made. The young lady was extremely helpful and pleasant during the entire process.... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was wonderful to welcome you to the Sheraton Norfolk. Our team strives to provide experiences like yours to all of our guests and we appreciate your kind remarks. We are delighted you were able to enjoy so much during your stay and we are thrilled you enjoyed the She Crab Soup. I look forward to sharing your comments with... More 

New York City, New York
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location of this hotel is superb, the views of the waterfront are beautiful. It's located near anything you want, so walking is an option. This isn't fancy, its what you look for in a corporate hotel. The rooms are clean and comfy, my favorite part of this property is the breakfast. It's so worth it!

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

When staying at the Sheraton Norfolk Waterfront hotel, our guests can enjoy a wide range of amenities. Whether you are staying with us for business or pleasure, we are just minutes from the attractions, shopping, events and restaurants in Norfolk. Our waterfront location offers views of the harbor and easy access to the waterfront esplanade. We are glad you were... More 

Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I visit Norfolk for work often and I have stayed at the Sheraton at least a dozen times. Consistantly, I receive good service, upgraded rooms and always pleased with the lounge. The restuarant is good, fast and convenient. The rooms are spacious and clean.

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

The greatest compliment we could receive is that our guests return to our hotel and we thank you for your continued loyalty. It is wonderful to read that you continue to receive the level of service and attention to detail you have come to expect when staying at the Sheraton Norfolk Waterside Hotel. Thank you for your kind remarks regarding... More 

Cape Carteret, North Carolina
Top Contributor
92 reviews 92 reviews
17 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Near perfect location for a hotel. Views of the ships in rework across the river are an enjoyable attraction and curiosity while walking along the waterfront. We should have asked for a room on the riverside of the hotel. Walking distance to many of the top attractions in Downtown Norfolk. Comfortable room, in hotel restaurant and bar, huge lobby and... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was wonderful to have had you here. We are delighted to read that you were able to enjoy so much during your stay and your kind comments are appreciated. Our waterfront location gives guests the chance to explore all the downtown Norfolk area has to offer. It is great that you were able to enjoy the views of the... More 

Valentines, VA
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 31, 2015

This use to be a beautiful hotel with great service, but it has now seen better days. The change in ownership has not helped. The staff is NOT helpful, the rooms are not clean, and it is very noisy in the halls late into the night. The restaurant is still good. Parking is expensive & they lost our keys.

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

We thank you for taking the time to share your perspective. It is truly disheartening to read comments like yours; this is not the experience we expect to deliver. Your feedback will be shared as we continually refresh and refurbish our commitment to our guests. We regret any inconvenience you may have experienced while parking at our hotel and hope... More 

Dublin, Virginia
Top Contributor
64 reviews 64 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 26, 2015

I have stayed in this hotel 4-5 times in the past several years for conferences and have enjoyed it each time. It's beginning to feel almost like a home away from home. The hotel is quite nice and in an excellent location right on the river. Not super fancy but not average run of the mill either.The lobby and common... More 

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SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

It was a pleasure to welcome you back to the Sheraton Norfolk. Your continued loyalty is truly appreciated and we can't thank you enough for your glowing review. We know traveling can be challenging at times and we are happy you consider us your home away from home. Your detailed review will certainly provide our current and future guests with... More 

San Francisco, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 11, 2015

I have consistently stayed here for July 4 and Christmas to visit my family .... I wish Starwood had more choices in this town cause I would drop this place in a nano second During the holidays the service is so scaled down (don't get me wrong I'm all for all sharing the season with family and friends ) but... More 

Was this review helpful? Yes 1
SheratonNorfolk, General Manager at Sheraton Norfolk Waterside Hotel, responded to this review

Thank you for sharing your experience. We deeply regret we did not meet your expectations on every level during your last visit. Our goal is to provide the highest level of customer service to all of our guests and your feedback will be shared with the team. We regret any delay in reaching out to you to discuss your concerns.... More 

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