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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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DoubleTree by Hilton Hotel Norfolk Airport
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250 Reviews from our TripAdvisor Community

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Traveler rating
    70
    74
    53
    38
    15
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57
29
11
121
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (52)
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There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
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Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

redoing this property, but did not yet meet the doubletree standard for overall excellence. Property is old but the location is very good. There are similar properties by both Hilton and Marriott in the area that may be better solutions.

Review collected in partnership with DoubleTree by Hilton

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Jacksonville Beach, Florida
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for business at Norfolk Naval Station and wasn't too impressed. Overall there weren't any major issues and the rooms were decent enough, so I wouldn't hate coming back here if I had to, but I would rather try somewhere else for the price. Good: -indoor and outdoor pool -Food at the restaurant isn't too bad and the... More 

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NORFOLK, VA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

THANKS TO JAZMIN, ALEXIS, AND THE MANAGER (I DON'T KNOW HER NAME). I mad a mistake on my date of departure, the maid service cleaned my room and threw away some items that I had to eat. These ladies went out of their way to contact me and ask if I was still staying in the hotel and then replaced... More 

Review collected in partnership with DoubleTree by Hilton

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1 review
4 of 5 stars Reviewed 2 weeks ago

We left insulin in the refrigerator. We continued onto Virginia Beach, before we realized we had forgotten the medication. Debra (I think she is one of the house managers) brought it out to the Hilton Garden Inn, where we were staying in Virginia Beach. That was so nice and above and beyond. Thank you so much.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Middletown, RI, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Vending machines are not on every floor. Due to the layout of the hotel it is a problem. You have to get directions from the front desk to identify where the drink vending machines are located. The restaurant (Max and Erma's) is really good. Service was great and food was served hot. The beds are very comfortable and the pillows... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear David D: We are delighted that you enjoyed your stay. Regarding the vending machine locations, maybe that is something we should consider adding to our Guest Services Directory. Again, we appreciate your business and look forward to having you as a guest in the near future. Sincerely, E. Dellinger More 

grand rapids, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

There were softball teams staying at the hotel and they were running the halls until after 3 in the morning. There is not much sound insulation between the rooms, you can hear normal conversation. The cooling system ran constantly but never cooled the room.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Gordon K, I am very sorry for the noise issues that you experienced during your stay. We work diligently with our staff to ensure each of our guests are respectful of others, while still enjoying their stay or special event. We regret you experienced a noise level that made your stay unpleasant. We hope you will stay with us... More 

Fredericksburg, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Arrived during a hot day. The hotel's A/C could not keep up. Lobby automatic doors were disabled to keep the hot air out. The halls were hot and the restaurant was hot. Room A/C was barely able to keep the room comfortable, but it had to run continuously. This is an old property and seems to be in need of... More 

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear John T: We apologize for the air conditioning challenges our guests experienced during your visit. Our Engineering Department has been working diligently to ensure that the HVAC systems are operating at optimal performance. Our goal is to provide each guest an outstanding experience and I apologize that we failed to meet that objective. We thank you for your business... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

The room smelled like mildew. It was too strong to just put up with. It was horrible. The phone was damp when I used it to call the front desk. They said the only other room they had left smelled even worse. Why are they booking rooms that stink? Because we booked through Orbitz, we had to deal with calling... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear John L, Thank you for sharing your feedback about our hotel. We apologize for the odor you encountered during your stay, and we’re taking steps to make sure it won’t happen again. We know that travel can be stressful, and we try hard to make sure all our guests have a rewarding experience at our hotel. We hope you’ll... More 

Ellicott City, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is one of the best hotels I stay at with my business travels. The staff is welcoming and ready ti ensure you have a great stay. Every stay at this hotel I see the manager walking the property and greeting his guest. I would drive extra miles to stay at this Double Tree

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Gary C. We are delighted that you enjoyed your stay with us. Our goal is to provide each guest an outstanding experience and we are happy to have accomplished that objective. And thank you for recognizing our staff and General Manager, we hope to make each guest feel welcomed and cared during their time with us. We look forward... More 

New York City, New York
1 review
1 of 5 stars Reviewed 3 weeks ago

Ac did not work properly. Hallways didn't feel cool at all. Pack n play was worn out and was not sturdy- which could pose a potential harm to infants. The bathrooms are poorly maintained in guest rooms-no towel rack in the shower- the main floor restroom felt like a sauna, . Beds sink in from wear and tear- probably needs... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Heather R, Dear Heather R: We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. As well, we apologize for the odor you encountered during your stay,... More 

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