We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

DoubleTree by Hilton Hotel Norfolk Airport

Hotel deals
Hotel website
1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Offers & Announcements
Earn 2X HHonors Points
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
DoubleTree by Hilton Hotel Norfolk Airport
Professional photos View all
Browse nearby
DoubleTree by Hilton Hotel Norfolk Airport
Add Photo Write a Review

230 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    68
    70
    45
    35
    12
See reviews for
53
28
11
109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
  • All months
    (230)
  • Mar-May only
    (53)
  • Jun-Aug only
    (82)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (40)
All months
There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
See the most recent reviews
Manitou Springs, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This DT was remodeled less than 2 years ago and apparently the bathrooms didn't make it to the remodel. Grout was missing, beginnings of dark mold along the tub/tile, white caulk, against a darker tile, used to patch areas of missing grout, drain had rust around it. I changed my room upon checking in and the 2nd room was the... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Dan W.: Thank you for sharing your recent experience at our hotel. You comments were discussed in our weekly Quality Assurance Meeting, along with ideas on how to make improvements in the areas mentioned. Our goal is to provide each guest an outstanding experienced and I apologize that we failed to meet that objective. We hope should you find... More 

Yokosuka, Japan
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 26, 2015

Stayed at this hotel 21-25 May. I made reservations for a King Room, and was able to upgrade to a King studio suite. Large room, plenty of room for 2+ people. The checkin process was awesome, I was able to checkin using my hilton honors app and my keys were waiting for me at the front desk.

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your comments. We are delighted that a Junior Suite was available for an upgrade. In addition to the above we are happy you took advantage of the e-checkin, our guests seem to really enjoy this new feature. We hope should you travel to our area in the future that you will afford us another opportunity to be... More 

Lynchburg, United States
1 review
5 of 5 stars Reviewed May 26, 2015

My new wife and I had a great experience at the DoubleTree Hotel in Norfolk. It was just minutes away from the Norfolk port and they provided excellent service and a great rate. In addition, the cookie when we arrived and the breakfast before we left was superb. If we ever go to Norfolk again, I would probably stay there... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Michael C, Congratulations to you and your new bride! We are glad to have played a small part in honeymoon trip. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to have you as our guest. We'll have a warm DoubleTree Chocolate Chip and Walnut Cookie waiting for you.... More 

Fort Worth, United States
1 review
4 of 5 stars Reviewed May 26, 2015

Great Amenities/Facilities Nice Layout Customer Service was Excellent Dining Facilities were Good with Excellent Wait Staff Service - Very Friendly & Fun to visit with Easy Check-In/Check-Out even with Large quantities of Guests checking in at same time

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We thank you for your positive comments regarding your stay. Our objective is to provide our guests an outstanding stay and we are delighted to have met this objective. We look forward to seeing you again in the near future. Sincerely, E. Dellinger More 

1 review
4 of 5 stars Reviewed May 25, 2015

I have to say i really enjoyed my visit this Memorial Weekend. A close friend of mine held a milestone birthday party for her mother so a lot of family and friends came from out of town for the event. The hotel staff was extremely accommodating, courteous and professional. The hotel itself is beautiful and clean and in a good... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking the time to review our hotel and thank you for the positive comments regarding our staff. We take pride in having one of the friendliest and most accommodating teams in town. I will have our Chief Engineer ensure that the pool facilities are working a maximum level as well as the first floor rooms to ensure... More 

Edmond, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 22, 2015

Alarm went off at 1 am and blared us out of bed for over an hour. Front desk clerk rude. Room service wants you to tip although their tip is always covered in the cost of the meal (read fine print on menu). Toilet "ran" the whole time. Ice machine empty the whole time. Hallway hot and muggy.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 21, 2015

I stayed at the DoubleTree in Norfolk VA and it was not up to the Hilton Brand name in the least bit. There were ants in my room so much that we had to transfer rooms. When they transferred me they gave me another room where the door to the bathroom did not work at all to close fallling off... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Rhonda L: We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been... More 

Norfolk, United States
1 review
4 of 5 stars Reviewed May 21, 2015

I was very impressed with the staff! Very friendly and courteous! I thought the lobby was impressive and I enjoyed the cookies that were giving to us on check-in. The only issue I had with my stay was it was very hot outside and the AC was just able to keep up and there was no ventilation in the bathroom.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to tell everyone about your stay. We appreciate all guest feedback as it assists us in making improvements to our product and services. Our goal is to provide each guest an outstanding experience. Your comments regarding the guestroom HVAC system as well as the bathroom ventilation will be shared with our Chief Engineer to... More 

United States
1 review
3 of 5 stars Reviewed May 15, 2015

Stayed at the hotel for a conference. overall experience was good the restaurant was over priced and with our conference we received a continental breakfast. Ate at the breakfast was charged for hot food wish I had been told any hot food would be extra the breakfast was slim pickings.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking time to review our hotel. Your comments regarding the Continental vs. Full American Breakfast has been forwarded to our Director of Food and Beverage to review. We will be discussing this matter in our next QA meeting along with ideas on how we can make improvements in this area. We appreciate you sharing your comments with... More 

Norfolk, Virginia
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 15, 2015

I stayed at this hotel during ODU's 2014 Homecoming. Although there were multiple groups and activities, it never seemed too crowded. Warm cookies were always on deck! The beds were freshly made. Parts of the bathrooms were outdated. There was a gaping hole behind the toilet. But nothing came out, so I was happy!

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you again for reviewing our hotel. I've sent you a private message to obtain some additional information regarding your stay. We look forward to having you as a guest in the near future. E. Dellinger More 

Questions? Get answers from hotel staff and past guests. Ask a question

54 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (3)

Management photos: Courtesy of the property manager

Viewed
All management photos (45)
Viewed
Hotel & grounds (9)
Viewed
Room/suite (13)
Viewed
Business center/function rooms (4)
Viewed
Dining (4)
Viewed
Bathroom (2)
Viewed
Pool/beach area (2)
Viewed
Other (11)
Check In Check Out
Show Prices
Hotels you might also like...

Near DoubleTree by Hilton Hotel Norfolk Airport

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay