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DoubleTree by Hilton Hotel Norfolk Airport

3.5 of 5 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
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141 reviews from our community

Traveler rating
    39
    44
    33
    18
    7
See reviews for
36
21
8
56
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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    (141)
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    (19)
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    (71)
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    (51)
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There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
See the most recent reviews
Stafford, Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel looked nice from a glance. Restaurant inside was substandard extremely slow and very unprofessional, food was less than tasty. My room smelled closed in and bathroom tile was full of mildew, tub was peeling and still had dirt left around it. # 215 gift shoppe was out dated and uninterested attendant would not hang up phone. We stayed... More

Was this review helpful? Yes
DellE1992, Executive Assitant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your feedback. Your comments regarding the bathroom have been shared with our Engineering and housekeeping team, a project is in progress that will resolve this issue in all guestrooms. I am very sorry for the poor experience you had in our restaurant. Your comments have been shared with our Food and Beverage Team to ensure better quality... More

Fredericksburg, Virginia
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had no wait time at the front desk, the check-in took less than two minutes and a warm cookie was handed to me immediately (chocolate chip/walnut-yum!). Parking lot was full, which is typically a good sign of things to come. The restaurant was bustling; yet another good sign, right? Soccer tournament was why the parking lot and restaurant was... More

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your feedback. Your comments regarding the bathroom has been shared with our Engineering and housekeeping team, a project is in progress that all caulking is being removed and replaced in all guestrooms and instruction on the best way to keep them clean. I am very sorry for the poor experience you had in our restaurant. We will... More

Norfolk, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Generally speaking DoubleTree Hotels are good quality. The lobby was nice but our room needed updating especially in the bathroom. The toilet was put in crocked and dirty. The light switch was also crocked and the racks in the bathtub were rusty and not cleaned. Needless to say we were disappointed in our room. The bed was nice and comfortable.... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your feedback. I am very sorry for the challenges you experienced. Our Chief Engineer will be looking into the items you mentioned to make corrections. We appreciate your business and hope should you find yourself traveling to our area in the future that we can be of service to you again. E. Dellinger More

Saint Cloud, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

I'll start off by saying they do have great staff at this hotel. Now for the bad. When pulling up there is no valet or someone to check your bags. we checked in and asked the front staff about someone to take the bags to which there reply was they no longer offer that service. We then received or room... More

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to share your concerns regarding your recent visit with us. Our goal is to provide each guest an outstanding experience and I apologize that we failed in this area. Your comments will be reviewed with our staff to make improvements in the areas mentioned. Although, we do not have someone stationed full time at... More

1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel, rooms and service were great, with Donna at Sales doing a fantastic job. However, the room block needed a shuttle for the wedding, and despite weeks of asking (and up to 2 hours before the wedding), a shuttle could not be made available! That was really disappointing, seeing as over 20 people in the room-block at the hotel... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

I apologize for the challenge you experienced with the shuttle service, and yes, airport transportation takes precedence over local transportation; however, if the shuttles were just sitting at the hotel there is no excuse that we could not have taken the wedding guests to Norfolk Botanical Gardens. I know Donna works extremely hard to ensure that all of her guests... More

MA, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I was very disappointed with my stay. I have stayed at other Doubletree hotels and expected this one to be of similar standards. My room did not get cleaned a number of days. I stayed for 12 nights for business and I don't think the sheets got changed once. When told the front desk they didn't seem to care. The... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking time out of your day to review our hotel. We appreciate all feedback as it helps us to make improvements to our operation. In our efforts to conservse our natural resources, guests staying more than 3 days the bed linen are automatically changed on the fourth day of the stay, sooner if the guest puts the... More

King George, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The TV had issues, screen would lock up constantly due to limited bandwidth (or something similar). The Morning showers were VERY COLD!!. The breakfast was very expensive. One morning I ordered two biscuits and gravy, it was really only one and a half biscuits. The Breakfast buffet was too expensive for my tastes. The evening meals we okay but again... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review. I apologize for the deficiencies you experienced during your stay. Your comments regarding the fluxuating shower water was noted on your guest survey and the issue has been resolved. This is something that our staff may not notice when cleaning the tubs and showers so we appreciate you bringing this to our attention so that... More

norfolk, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Our whole experience was beyond excellent since the very beginning. The manager was extremely nice, and the front desk staff went above and beyond our expectations. Everyone was so nice, friendly, professional, and we felt very welcomed since the moment we stepped inside the hotel. The restaurant was great, and the servers were so polite. The housekeeping staff was also... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review. Our goal is to exceed our guest's expectation and I am happy to see that we succeeded in meeting that objective. Thank you for your business and we hope to see you again soon. E. Dellinger More

NORFOLK, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

the hotel was nice but not like most hiltons it was just ok nothing about this hotel stood out, no one did anything above normal , mt cookie was cold, the bathtub was dirty aqnd the room rate that was charge to my card was more than i was told it would be and i paid for an upgrade and... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your comments. I will be reviewing your feedback with our team so we can make improvements in the areas mentioned. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to be of service. E. Dellinger More

St. Louis
1 review
5 of 5 stars Reviewed 3 weeks ago

this was our 15 annual ships reunion for the USS Black DD-666. It was the best one so far largely because of the hotel staff friendliness and attitude. They were extremely helpful on every question asked of them. They provided a magnificent "Welcome Home" after one of our daily excursions. The Doubletree hotel is in a great location, has a... More

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

It was a pleasure having you as our guest. Our goal is to provide each guest an outstanding experience and it appears from your review that we exceeded that goal. We hope to have you as a guest in the future and we'll have a warm DoubleTree chocolate chip and walnut cookie with your name on it. Sincerely, E. Dellinger More

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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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