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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
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197 reviews from our community

Traveler rating
    56
    61
    39
    29
    12
See reviews for
46
26
10
91
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (197)
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    (32)
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    (71)
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There are newer reviews for DoubleTree by Hilton Hotel Norfolk Airport
See the most recent reviews
United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The lobby area looked very promising, and the front desk staff were friendly, but the room did not meet my expectations. It was small, not well maintained. The furnishings were outdated and worn, and the room was not clean.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate your feedback and sincerely apologize for the challenges that you experienced during your visit. We take all comments about our property seriously as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again should your travels bring you to our area. Sincerely, E. Dellinger More 

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

During my stay at this hotel I had to be moved three (3) times due to the uncleanness of the room. There was hair all over the bathroom of the first and second rooms. The second room had not been vacuumed so trash from the previous guests was still on the floor. I even had the hotel night manager come... More 

Was this review helpful? Yes 2
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel. Our apologizes for your stay not being up to the high DoubleTree standards. Your comments will be discussed in our next Quality Assurance Meeting along with ideas on how we can make improvements so that future guests are not disappointed. We hope should you find yourself traveling to our area... More 

sac
Top Contributor
64 reviews 64 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Close to airport. Food was decent and service was excellent. Older hotel, at the time i visited they had some issues with the checkin system which only took me about 20 min but took others in my party 2 hours and an early morning wake up call from a fire alarm that turned out to be faulty.

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We thank you for taking time out of your day to share your experience as we appreciate all guest feedback. Due to our Front Office system being down we had to physically visit every room in the hotel to verify the status so that we didn't check guests into rooms that were already occupied. We appreciated everyone's patience while we... More 

Norfolk, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

The communal spaces and staff at the front desk were very kind and welcoming. My only complaints are in regards to the state of the rooms and the maid service. I am unsure if the maids are told to do this, but after 2 days of being snowed in, working from my room, the maid did not replenish anything besides... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Washington DC, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Our plane was diverted from Baltimore to Norfolk due to snow/ice on the runway. There was a large group of us who needed to stay at hotels overnight. Many of us chose the Hilton Doubltree near the airport. All of us had a horrible and long day, and the hotel gave us just the experience we needed. They provided quick... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking time to review our hotel. We are delighted that you chose our hotel for your emergency layover. Our goal is to provide each guest an outstanding experienced and we are happy hearing that our staff was met this goal. We hope should you find yourself traveling to our area again that you will afford us another... More 

Coral Gables, Florida
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just left after a one night stay. Staff was kind and helpful. Room was clean and modern. Bed was comfortable. Towels were new and fluffy. In room coffee was provided. Water pressure was good. Cookie at check in was a delicious surprise. We did not eat at the property or use any of the amenities so I can't comment on... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We thank you for your review. We appreciate the positive feedback and will share with our wonderful staff. We hope you will stay with us again when in the area. Sincerely, Esther More 

Chicago, Illinois
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 21, 2015

A sincere thank you to all the staff that assisted in putting our son's wedding on at the last moment. With bad weather and a cancelled venue, we asked the hotel if they would be able to host the wedding. In 5 hours they set up a ballroom fro the ceremony and another ballroom for the reception, catering for 90... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for the wonderful comments. Our hotel was all abuzz with the news that we were preparing for a wedding with just a few hours notice. You couldn't have been in better hands as the word "NO" is not in the vocabulary of our General Manager and Director of Food & Beverage. They are two outstanding individuals that go... More 

1 review
5 of 5 stars Reviewed February 19, 2015

A HUGE thanks to the Doubletree staff who were able to heroically pull together and host our son's wedding at a moment's notice! Due to the snow our original venue cancelled and we were faced with a huge dilemma with many guests who had traveled to attend. Not only did the staff create a beautiful atmosphere for the ceremony with... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to tell everyone about your experience at our hotel. Our team could not have been more delighted to assist and the wedding and reception to have the appearance of being planned for months not just a few hours. We hope should you find yourself traveling to our area in the future you will afford... More 

finksburg, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 17, 2015

No INTERNET- Technician couldn't fix as they have had always had this problem. If you are a business person like myself, and you constantly want to go to the lobby to use the internet, then this hotel is not for you. Don't use this hotel for business!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the issues with our internet during your stay. We will be sure to work with our maintenance department to ensure that this issue is addressed for future guests. We hope you will consider staying with us again... More 

United States
1 review
5 of 5 stars Reviewed February 16, 2015

The Front Desk staff and the restaurant staff were excellent! The hotel was clean and recently remodeled. The location is convenient. Close to the airport. The meeting space was nice. Would recommend.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for sharing your experience at our hotel. We are delighted that you had an enjoyable experience. We hope to see you again soon. Sincerely, E. Dellinger More 

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