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Hilton Norfolk Airport

3.5 of 5
1500 North Military Highway, Norfolk, VA 23502-1813
Hotel amenities
Ranked #20 of 42 hotels in Norfolk
3.0 of 5 stars 78 Reviews
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78 reviews from our community

    Trip type
Traveler rating
    13
    20
    16
    17
    12
Date Rating
Travel_LadyNYC
New York City, New York
Senior Contributor
38 reviews
37 helpful votes
5 of 5 stars Reviewed January 25, 2012

This hotel has some of the most gracious staff you could find anywhere. From the reception desk to the wait staff, I felt welcome and taken care of. I only have a couple negative comments, which I’ll get out of the way first. Entry hall way by reception area smelled like floor cleaning fluid. Strong artic gale in the hallway... More

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MJCNewYork_NewYork
New York, New York
Top Contributor
69 reviews
21 helpful votes
5 of 5 stars Reviewed January 22, 2012

Stayed for four nights, for business it was the best location. Rooms were spacious and yes the building is on the older side. If you have Hilton honor points I would recommend going for the executive level. The lounge is nice. Could be bigger, I have been to many Executive Lounges. The staff is great and the restaurant had great... More

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clloydm
New Bern, NC
Reviewer
5 reviews
8 helpful votes
4 of 5 stars Reviewed November 1, 2011

Bit of an older Hilton but the staff goes out of their way to make sure you feel welcome. Right next to the airport but no appreciable aiport noise. Nice restaurant and lounge, good business center. More

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rhino6915
Duluth, Ga.
Contributor
15 reviews
4 helpful votes
5 of 5 stars Reviewed October 27, 2011

I guess the first thing I noticed is the manager took time away from the hotel to ride the shuttle because some guest were not finding the shuttle and he wanted to see why. Looking at the hotel I could tell it was a little age weary, but the rooms and facilities had been updated and nice. What made the... More

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paulav
paulav
Senior Contributor
25 reviews
101 helpful votes
5 of 5 stars Reviewed October 14, 2011
1
person found this review helpful

I was only here for 1 night to go to a funeral of one of my dearest friends. At some point in making the reservation, I must have mentioned why I was in town. I checked in around 11:00 pm, went straight to the restaurant, Max and Erma's, had a glass of wine while I was waiting for a snack.... More

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Kidney20A
New York City
Contributor
14 reviews
80 helpful votes
2 of 5 stars Reviewed October 4, 2011
1
person found this review helpful

Let me start by saying this is the toughest review I ever had to write so far, Why .... Because the staff, all the staff, from the manager to the wonderful ladies serving you in the executive lounge, to the maids trying hard to keep everything clean, are just so great in Customer Service. That being said, it is a... More

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Randy1956
Encinitas, CA
Senior Contributor
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29 helpful votes
2 of 5 stars Reviewed October 2, 2011
2
people found this review helpful

My wife and I spent a night here due to our flight being canceled. The reservation was made and paid for by the airline. The hotel appears to be an older property which is badly in need of a refresh. Check-in was easy and pleasant. When we got to our room the musty smell was obvious to both of us... More

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Powersmurf
London, United Kingdom
Contributor
11 reviews
15 helpful votes
2 of 5 stars Reviewed September 28, 2011

Mt partner and I stayed here after our 2 week trip across the United States. I have to be honest and say I was not looking forward to staying here due to the previous reviews on here, however, as a Hilton Gold member the price was good to keep up my Gold level. My partner and I checked in on... More

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JZZ1, General Manager at Hilton Norfolk Airport, responded to this review
September 30, 2011

Thank you for taking the time to complete a review of the Hilton Norfolk Airport. We appreciate your feedback. I am sorry you found your room and the Executive Lounge to be below expectations. I have shared your comments with our housekeeping, maintenance, and Executive Lounge teams so corrective measures are taken. Our drapes were installed earlier this year, so... More

shoreguynj
Red Bank, New Jersey
Senior Reviewer
6 reviews
7 helpful votes
2 of 5 stars Reviewed September 27, 2011

I travel on business regularly. This hotel in general was OK as a place to have a generally clean room. However, the reasoning behind this review is due to additional charge that suddenly showed up on my credit card. The fee was for $9.95. However, there was nothing in my original invoice to reflect this fee. In calling the hotel,... More

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JZZ1, General Manager at Hilton Norfolk Airport, responded to this review
September 30, 2011

Thank you for taking the time to complete a review of the Hilton Norfolk Airport. We appreciate your feedback. I apologize your first call to the hotel was not promptly returned. I did want to address your concern that there was a “hidden fee” for internet access in the hotel’s public spaces. Unlike most full service hotels, we do not... More

jennvoyage
SLC
Contributor
19 reviews
3 helpful votes
3 of 5 stars Reviewed September 23, 2011

I hate to give this hotel a mediocre rating, because the people there were so nice. The hotel, however, could use some updating. The location is good if you are flying in late and want to get to a hotel quickly. The rooms are large, but don't have modern conveniences like plugs for charging laptop, cell phone, iPad, etc. More

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Hilton Norfolk Airport Also Known As

  • Hilton Hotel Norfolk Airport
  • Hilton Hotel Norfolk
  • Hilton Norfolk
  • Norfolk Hilton
Address: 1500 North Military Highway, Norfolk, VA 23502-1813

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