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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
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219 reviews from our community

Traveler rating
    65
    68
    42
    32
    12
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51
27
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101
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Yokosuka, Japan
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at this hotel 21-25 May. I made reservations for a King Room, and was able to upgrade to a King studio suite. Large room, plenty of room for 2+ people. The checkin process was awesome, I was able to checkin using my hilton honors app and my keys were waiting for me at the front desk.

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your comments. We are delighted that a Junior Suite was available for an upgrade. In addition to the above we are happy you took advantage of the e-checkin, our guests seem to really enjoy this new feature. We hope should you travel to our area in the future that you will afford us another opportunity to be... More 

Lynchburg, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

My new wife and I had a great experience at the DoubleTree Hotel in Norfolk. It was just minutes away from the Norfolk port and they provided excellent service and a great rate. In addition, the cookie when we arrived and the breakfast before we left was superb. If we ever go to Norfolk again, I would probably stay there... More 

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Michael C, Congratulations to you and your new bride! We are glad to have played a small part in honeymoon trip. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to have you as our guest. We'll have a warm DoubleTree Chocolate Chip and Walnut Cookie waiting for you.... More 

Fort Worth, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Great Amenities/Facilities Nice Layout Customer Service was Excellent Dining Facilities were Good with Excellent Wait Staff Service - Very Friendly & Fun to visit with Easy Check-In/Check-Out even with Large quantities of Guests checking in at same time

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We thank you for your positive comments regarding your stay. Our objective is to provide our guests an outstanding stay and we are delighted to have met this objective. We look forward to seeing you again in the near future. Sincerely, E. Dellinger More 

1 review
4 of 5 stars Reviewed 4 days ago NEW

I have to say i really enjoyed my visit this Memorial Weekend. A close friend of mine held a milestone birthday party for her mother so a lot of family and friends came from out of town for the event. The hotel staff was extremely accommodating, courteous and professional. The hotel itself is beautiful and clean and in a good... More 

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking the time to review our hotel and thank you for the positive comments regarding our staff. We take pride in having one of the friendliest and most accommodating teams in town. I will have our Chief Engineer ensure that the pool facilities are working a maximum level as well as the first floor rooms to ensure... More 

Edmond, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

Alarm went off at 1 am and blared us out of bed for over an hour. Front desk clerk rude. Room service wants you to tip although their tip is always covered in the cost of the meal (read fine print on menu). Toilet "ran" the whole time. Ice machine empty the whole time. Hallway hot and muggy.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the issues that you experienced during your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work to improve our guest experience. We hope you will consider staying with us again the next... More 

Atlanta, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

I stayed at the DoubleTree in Norfolk VA and it was not up to the Hilton Brand name in the least bit. There were ants in my room so much that we had to transfer rooms. When they transferred me they gave me another room where the door to the bathroom did not work at all to close fallling off... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Rhonda L: We apologize for the very unfortunate experience that you had at our hotel. Our guests’ health and safety is extremely important to us and we work closely with a professional pest control company to address and correct any pest situation that might occur. We have shared your comments with our staff and promise the situation has been... More 

Norfolk, United States
1 review
4 of 5 stars Reviewed 1 week ago

I was very impressed with the staff! Very friendly and courteous! I thought the lobby was impressive and I enjoyed the cookies that were giving to us on check-in. The only issue I had with my stay was it was very hot outside and the AC was just able to keep up and there was no ventilation in the bathroom.

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to tell everyone about your stay. We appreciate all guest feedback as it assists us in making improvements to our product and services. Our goal is to provide each guest an outstanding experience. Your comments regarding the guestroom HVAC system as well as the bathroom ventilation will be shared with our Chief Engineer to... More 

United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Stayed at the hotel for a conference. overall experience was good the restaurant was over priced and with our conference we received a continental breakfast. Ate at the breakfast was charged for hot food wish I had been told any hot food would be extra the breakfast was slim pickings.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking time to review our hotel. Your comments regarding the Continental vs. Full American Breakfast has been forwarded to our Director of Food and Beverage to review. We will be discussing this matter in our next QA meeting along with ideas on how we can make improvements in this area. We appreciate you sharing your comments with... More 

Norfolk, Virginia
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel during ODU's 2014 Homecoming. Although there were multiple groups and activities, it never seemed too crowded. Warm cookies were always on deck! The beds were freshly made. Parts of the bathrooms were outdated. There was a gaping hole behind the toilet. But nothing came out, so I was happy!

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you again for reviewing our hotel. I've sent you a private message to obtain some additional information regarding your stay. We look forward to having you as a guest in the near future. E. Dellinger More 

Teaneck, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

I had trouble finding a hotel in the area due to a cheerleader tournament in Virginia Beach. I was very happy that the Double Tree was available. Everything was perfect. The staff was pleasant, the rooms were clean and quiet.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We were delighted to have you as our guest. We hope should you return to the area that you will stay with us again. Sincerely, E. Dellinger More 

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