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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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DoubleTree by Hilton Hotel Norfolk Airport
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233 Reviews from our TripAdvisor Community

Traveler rating
    69
    70
    46
    35
    13
See reviews for
55
28
11
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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    (53)
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New York City, New York
1 review
1 of 5 stars Reviewed today NEW

Ac did not work properly. Hallways didn't feel cool at all. Pack n play was worn out and was not sturdy- which could pose a potential harm to infants. The bathrooms are poorly maintained in guest rooms-no towel rack in the shower- the main floor restroom felt like a sauna, . Beds sink in from wear and tear- probably needs... More 

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Southeast
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Just staying overnight for a quick business trip. Seemed a little pricey for the accommodations. Room felt a little dated and bathroom was very small. Toilet did not flush well and ran for a long time after flushing. There was a 1 inch gap between the floor and the room door because I could easily see the hallway light shining... More 

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York, United States
5 of 5 stars Reviewed 2 days ago NEW

I was very ill during my time staying at DoubleTree. I found assistance with friends in getting my son to/from his lacrosse tournament, but was then left alone feeling miserable. The DoubleTree staff were very kind and accommodating in assisting me with food and looking for medical options. This was greatly appreciated.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Thetford, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

With three of us, my wife our young boy and myself we decided on a King bed so we could all sleep together (our modus operandi at home), but the added cost wasn't worth it. We didn't sleep very well because we were very hot - the AC didn't work properly - had to put it on 67 degrees and... More 

Review collected in partnership with DoubleTree by Hilton

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San Diego, CA
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW via mobile

Got this hotel from a Priceline bid. Spent one night there. Late check in went smoothly. Very courteous and pleasant staff. Hotel feels old. Room looks like an attempt at an update took place, but it left a lot to be desired, especially with the star rating it claims. Cookies were great. Fast internet. No free breakfast, which was kind... More 

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Monroe, United States
1 review
2 of 5 stars Reviewed 1 week ago

Dingy room. No cookies. No microwave. At the Hampton INN I get hot breakfast for free, had to pay $5 "upgrade" as a diamond member with you. Just an overall below average stay. I would not feel good taking my wife there.

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking time to review our hotel. I apologize that we failed to meet your expectations. We'll be discussing your comments in our weekly quality assurance meeting along with plan to make improvements in the areas mentioned. We hope should you travel to our area in the future that you will afford us another opportunity to be of... More 

Wichita, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

No A/C, bad room service & apathetic front desk staff made my 4-night stay miserably uncomfortable. This hotel needs a major overhaul/renovation and gives the DoubleTree brand a bad name. I will never stay at this hotel again without the desperately needed renovation having been accomplished.

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Ms. Deirdre F: Thank you for your comments, I apologize that we failed to exceed your expectations. I have forwarded your comments to the appropriate department heads to review, assess and take appropriate action to correct the issues. In addition we will be reviewing your comments collectively in our next Quality Assurance Meeting. Our goal is to provide each... More 

Burntisland, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is very handy for the airport, the draw back being road noise from Military Highway as in the early hours of the morning the highway becomes a race track for cars with damaged mufflers. Check in check out seamless, excellent wifi. The hotel, it's rooms and facilities are what would one expect from the Hilton group, good but... More 

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Iain: We thank you for sharing your feedback regarding your recent visit with us. Our goal is to exceed each guests expectations and I am delighted to see that we accomplished this objective. I am very proud of the team we have assembled as they truly enjoy welcoming and taking care of our guests. We hope should you find... More 

Louisville, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

This hotel was really close to the airport, and I am a member of Hilton Honors. The staff was very attentive, and friendly. I feel the hotel needs some updating for the quality of being a Hilton, but overall was a good experience. I would stay there again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Denise T. : We appreciate you taking the time to review our hotel and for sharing your feedback. All guest input is appreciated as it assists us in exceeding our guests expectations. We are consistently working to make improvements to our property, as the overall goal is to ensure that our guests have an outstanding experience. We look forward... More 

Kill Devil Hills, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Had a great stay. Clean and neat lobby, rooms and restaurant. Staff very friendly and helpful, Great location. The food and staff in restaurant wonderful especially Joe. Not our first stay and will not be our last.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Eddie B: Thank you for being our guest and for taking the time to share you recent experience. We are happy you had a positve expereince. Joe is a long term team member, actually he has been with this hotel 20+ years, I'll be sure to pass along your nice comments to him. We hope to see you again... More 

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