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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
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206 reviews from our community

Traveler rating
    61
    62
    41
    30
    12
See reviews for
47
26
10
98
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Danville, Pennsylvania
Top Contributor
104 reviews 104 reviews
31 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was very surprised at check in when the staff was more than accommodating and allowed me to check in nearly an hour early by finding an available room for me. Unfortunately, my room was very warm. I went to the front desk around dinner and let them know, but no one ever showed up to check on the A/C... More 

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Morgan City, United States
1 review
5 of 5 stars Reviewed 1 week ago

One of the first hotels I have ever stayed at that offered you a warm cookie upon check-in. In my opinion, the service definitely matched the warmth of the cookie. Would definitely stay at Double Tree again.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking the time to review our hotel! We thank you for your business and hope to have you as a guest in the near future. We will have a warm "DoubleTree chocolate chip and walnut cookie" with your name on it!! Sincerely, E. Dellinger More 

Pine Bush, United States
1 review
5 of 5 stars Reviewed 1 week ago

We were impress with the helpfulness of the staff, Elizabeth (Guest Services) Meggy (server) and I can’t remember the bar tenders name. They were all extremely helpful and anytime they saw us always engaged in conversation to make it a very personal and comfortable.

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking the time to tell everyone about your stay. Our Team Members truly enjoy conversing with our guests and making them feel at home! We were delighted to share your comments with the team members mentioned, they were very excited to have their names mentioned. Thank you for your business and hope to see you again soon!... More 

Southern Shores, North Carolina
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a friendly, easy to reach hotel with a great restaurant attached! Stay here before your departure and they let you park your car here and ride the shuttle to and from Norfolk Airport. Easy exit for a trip as we always find we are well rested as we catch the shuttle to the airport... Saves the rush of... More 

Was this review helpful? Yes 1
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for sharing your recent experience. Many of our guests enjoy the "Park and Fly" experience. We hope to have you as a guest in the near future! And we'll have a warm "DoubleTree chocolate chip and walnut cookie" waiting for you. Sincerely, E. Dellinger More 

Tampa, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

clean and comfortable hotel. Make sure to beg for the continental breakfast...it will be free if you are successful. King size bed was my choice and was comfortable. Bar is not bad...get there for happy hour. Enjoy the wings if you are hungry for a snack.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for the nice comments we are delighted that your stay was a good one. Regarding breakfast, Hilton does offer a rate that includes breakfast, check it out next time. And if you are a Hilton HHonors Gold or Diamond Member breakfast is an option you may choose! We thank you for your business and hope to have you... More 

Gettysburg
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Very nice property five minutes from ORF. Staff very attentive, great restaurant, indoor/outdoor pool, gym, lots of parking. Airport shuttle. Hilton Honors floor. Multiple conference rooms available for events.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We are so happy that you enjoyed your stay! We appreciate your business and hope you will return soon. Sincerely, E. Dellinger More 

United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We had a lovely stay, great room, clean hotel throughout and very friendly and helpful staff. We stayed for business and an event. Event venue was wonderful. Our lunch was great. Convenient to all other amenities for our conference/event. We look forward to our next stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Our goal is to provide an outstanding experience for our guests. We are delighted that you enjoyed your stay. We look forward to having you as a guest in the near future. Sincerely, E. Dellinger More 

Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 weeks ago

Stayed overnight at this hotel and even though I was only on the 3rd floor, realized quickly while showering that the hot water didn't make it that far. Also, was very surprised that while waiting for a shuttle to the airport, one amenity that they lack is coffee/tea in the lobby. Have to say I expected more from this hotel... More 

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your feedback about the water temperature during your stay. We encountered an issue with system it was addressed, but we’re sorry that it wasn't resolved sooner. As well, I apologize that coffee or tea was not offered in the lobby. Thank you again for your review and we hope you’ll give us another chance the next time... More 

Colonial Heights, United States
1 review
4 of 5 stars Reviewed March 19, 2015

The staff was extremely pleasant. The room door would not close completely unless pushed closed, and the room door could use some type of weather stripping in order to shut out the light from the hallway.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking time to tell us about your stay. I am happy to report that new hinges have been replaced on our guestroom doors and tested to ensure they are closing properly. We will take your suggestion regarding the light filtering in from around the door. We thank you for your business hope to see you again soon.... More 

Charlotte, North Carolina
2 reviews
2 of 5 stars Reviewed March 18, 2015 via mobile

I stayed at this hotel for business. It was a very unpleasant experience. The bathroom looked like it had not been cleaned from the visit before (hair still in the tub) and the front desk was not friendly. I will not be staying at this hotel during my next trip to Norfolk. Not your typical DoubleTree!

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize for the housekeeping issues that you experienced; our hotel works hard to ensure the comfort and satisfaction of our guests and we are very sorry that did not meet your expectations. I am working with our housekeeping staff to prevent this from happening in the future.... More 

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