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DoubleTree by Hilton Hotel Norfolk Airport

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1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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1 room 1 guest
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DoubleTree by Hilton Hotel Norfolk Airport
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257 Reviews from our TripAdvisor Community

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Traveler rating
    70
    75
    54
    40
    18
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60
29
11
125
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Leesburg, Virginia
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel was adequate and the cookies are good but there wasn't anything to set it above the rest. We weren't impressed with the breakfast buffet as the food was not seasoned. I would stay again while in the area and eat breakfast out!

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Shantaria R Thank you for taking the time to review our hotel. We appreciate all guest feedback as it assists us in making improvements to our product and services. Your comments will be shared at our next Quality Assurance Meeting along with ideas on how we can make improvements in the areas mentioned. We hope to see you again, should... More 

Rosemount, Minnesota
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

This is an older hotel and for the money there must be better lodging in Norfolk. Our stay started downhill when we arrived in our room, went to use the sink, and it wouldn’t drain! The stopper wouldn’t go up or down so my I crawled under the sink and released it. On top of that, the faucet swiveled and... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Mike N. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned with our maintenance and bar staffs. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again... More 

Rockville
1 review
4 of 5 stars Reviewed 1 week ago

Room was very clean and comfortable. Bed had four feather pillows and mattress was great. Bathroom was a bit small but very clean and updated (e.g granite around sink). Easy access to highways. Wifi worked. Max & Erma's has a good selection of tasty food.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Barbara F: We are delighted that you enjoyed your stay with us. Our goal is to provide each guest an outstanding experience and we are happy to have accomplished that objective. We look forward to having you as a guest in the near future. Sincerely, E. Dellinger More 

San Francisco, CA
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 1 week ago

If you expect to do even a bit of work, do not stay here. There is no desk lamp and there is no light over the desk. There is also no place to plug in anything at the desk. The loud AC also blows right on the desk. The brightest place in the room is the closet. So, if you... More 

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Don We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an... More 

Little Rock, Arkansas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I was highly disappointed with my recent stay at the Doubletree Norfolk Airport location. When we arrived at 6pm, our room wasn't ready & the customer service was poor throughout the stay. Only one elevator was working and one morning the water was off so we couldn't shower. It was awful!!! The rooms had an odor & the hallways were... More 

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Jotis L We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in your room and we’re working with our maintenance team to ensure the noted areas are resolved so that future guests are not inconvenienced as you were. If you return to our area... More 

Toronto, Canada
Level Contributor
188 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The hotel is tired. On my visit one of the elevators wasn't working. The hotel is poorly designed. I was on the second floor and couldn't find the stairs to go up or down. What would happen if a fire occurred? The room was clean but the hallways were old. The television system was sporadic and reception poor. Internet was... More 

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Roy M We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel. We apologize for the issues in you mentioned and we’re working with our maintenance team to resolve the issues mentioned so that future guests are not disappointed. As far as the exits, we do not have a staircase... More 

Atlanta, Georgia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 2 weeks ago

PROS -Close to the airport. Under 10 minute drive. -Good WiFi, free if you're a HHonors member. -Mattress was comfortable. -The warm cookies they give you upon check-in, or anytime you ask, really. -Due to an airline cancellation, one of our guests wasn't able to make it the first night. Despite the last minute notice, the hotel refunded the full... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Kimberlyannecox We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We work continually to improve our product and service and your comments will help us in making improvements to our product and services. As well, I regret that you were... More 

Nashville, Tennessee
Level Contributor
260 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Was looking forward to a newly renovated hotel, now a DoubleTree, formerly the Hilton by the airport. Very disappointed. Still crummy bathroom fixtures that are gross (need to double flush; rusty), terrible AC (room won't cool down), dirty carpet. Still a half inch gap around the door so the hall light floods your room when you turn off the lights... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear Barbara D, Thank you for writing a review about your recent stay at our hotel. We are very sorry you were unhappy with our guestrooms. We appreciate your feedback, and will keep your comments in mind while we work to improve our guest experience. We hope you’ll stay with us again soon and tell us what you think about... More 

Norfolk, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

The staff is awesome at the Norfolk Airport DoubleTree. Lisa Trent takes care of me at breakfast every morning and remembers exactly what I like so I don't have to ask. Mr. Adel, the manager, makes the best grits in the south!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Deborah J Thank you for your positive comments regarding your recent stay at our hotel. Our goal is to provide each guest an memorable experience and we are delighted to meet that objective. We'll certainly pass along to our staff your comments regarding their service. We look forward to having you as a guest in the near future. Sincerely, E.... More 

Pensacola, Florida
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stay at a lot of Hilton properties (I'm a Diamond Honors member) and this DoubleTree is OK. The staff is friendly and helpful, the restaurant in a Max and Erma's branch but it feels old and dated. The rooms are smallish and the wireless internet is not laid out well for the interior of the end of corridor rooms.... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Dear travelingsince53: We appreciate the time you took to review our hotel. As our goal it to provide each guest an outstanding experience it is disappointing to hear that we are just a "decent hotel" . We want to be much more than that. Therefore we will be discussing your comments in our weekly Quality Assurance Meeting to develop an... More 

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