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All 39 Norfolk hotels

DoubleTree by Hilton Hotel Norfolk Airport

3.5 of 5 Hotel   |   1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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Ranked #13 of 39 Hotels in Norfolk
A recent review
4 of 5 stars reviewed 4 days ago
Lee S
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120 reviews from our community

Traveler rating
    33
    39
    30
    12
    6
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32
13
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50
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a good night at Double Tree. We are from Baltimore and was attending a conference that began at 9 am so we decided to come a day early and stay overnight. Everything was wonderful but the fridge appeared faulty.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executve Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We thank you for your postive remarks regarding your recent visit to our hotel. We look forward to having you as a guest in the near future. E. Dellinger More

holbrook, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Not as good as this hotel used to be. Not happy with the condition. Hallway smelled going to the room. I would not stay here again unless it was the only place left. I was used to a good stay for the money. One thing was good was the Martini at the bar and my server for breakfast who I... More

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to share your experience regarding your recent stay. Our goal is to provide each guest an outstanding expience and we will hard work to ensure it happens. We hope should you find yourself traveling to the area again, that you will afford us another opportunity to provide you the high level of service that... More

Randolph, New York
Top Contributor
67 reviews 67 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 1 week ago

As the Reunion Planner for a group of Vietnam Veterans, I am always looking for the perfect hotel and location for our group. This year, for our 10th annual reunion, the Double Tree by Hilton Hotel Norfolk Airport was not only newly renovated, it's management staff as well as it's ENTIRE staff went over and beyond to make our group... More

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel, we appreciate the nice comments regarding your stay and most especially about our staff. It was our honor to have you as our guests and we hope should you find yourself traveling to our area in the future that you will afford us another opportunity to be of service. E.... More

San Antonio
Contributor
15 reviews 15 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Front desk staff was excellent. Room was nice but the top sheet/comforter had some suspicious stains. Housekeeping staff corrected the problem promptly. Comfortable bed, great location. Overall good value, would stay again.

Was this review helpful? Yes
DellE1992, Manager at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking time out of your day to review your stay at our hotel. We appreciate the positive comments. We look forward to the opportunity to have you as a guest in the near future and we'll have a warm DoubleTree chocolate chip and walnut cooking waiting. Sincerely, E. Dellinger More

Colerain, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

-Management should know when things need fixing. -Management seems to one way or another get in the way of good customer service. -Rennovate all entrances first. First Impressions. This visit happened because we received a $100 Amex Card in response to a bad stay at Embassy Suites in Raleigh, NC and we are glad we did not have to pay... More

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

I apologize that we failed to exceed your expectations. All guest feedback is important as it assists us in making improvements to our operation. We will be discussing your review in our weekly Quality Assurance Meeting along with ideas on how we can make improvements so that future guests are not inconvenienced as you were. Sincerely, E. Dellinger More

hollywood. sc, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel for the price and just Remodel. A great location very close to airport and lots of restaurants. The morning breakfast is very good and a great bar for the afternoon drink. Also the restaurant at the hotel has great food at a good price.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate your positive comments regarding your recent visit to our hotel. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to be of service. Sincerely, E. Dellinger More

Minneapolis, MN
Top Contributor
53 reviews 53 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This should not be called a Hilton property, Hilton should come and check on this place. Lobby is nice, rooms are pathetic. Smelly, tired and completely overpriced. We stayed there for a family wedding reception that was held there. Some people in our party had to switch rooms three times, venting, bugs, terrible. Our room smelled extremely musty, even our... More

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for taking the time to review our hotel, we appreciate all guest feedback as is assists us in making improvements to our product and services. I apologize that we failed to exceed your expectations as our goal is to provide each guest an outstanding experience. Your comments will be discussed in our Quality Assurance meeting to ensure that... More

Minneapolis, MN
Top Contributor
53 reviews 53 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel should not be called a Hilton property, I have stayed in Days Inns and Super 8s that were cleaner and didn't smell like this place. Rooms are tired and smelly, ventilation and air conditioning is poor. They want $15.99pp for a breakfast buffet that usually is complimentary at other places. Terrible

Review collected in partnership with DoubleTree by Hilton

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DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

This is a duplicate review. More

Norfolk, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It was the first time in awhile I did a overnight stay. Everything was excellent from top to bottom, even the warm chocolate chip cookies... The bed was very smooth, soft and comfortable especially with the four down pillows. I would highly recommend this hotel to my family and friends.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking the time to tell everyone about your stay. Our goal is to provide each guest an outstanding experience and are delighted that we met that objective. We look forward to the opportunity to be of service to you again in the future. Sincerely, E. Dellinger More

Norfolk, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

As I was checking in I was welcomed with a hug ( from an older and very loving lady) and a warm chocolate chip cookie. Many people wouldn't probably want to be physically touched, but I felt welcomed and like I was visiting a long time friend or family member.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for the nice comments regarding your recent stay at our hotel and for recognizing what we know about our sweet "Journey Ambassador". She certainly exemplifies Conrad Hilton’s dream …”It has been and continues to be our responsibility to fill the earth with the light and warmth of hospitality”. We hope to have you as a guest in the... More

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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
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Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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