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DoubleTree by Hilton Hotel Norfolk Airport

3.5 of 5 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
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DoubleTree by Hilton Hotel Norfolk Airport
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DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
DoubleTree by Hilton Hotel Norfolk Airport
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156 reviews from our community

Traveler rating
    43
    47
    37
    22
    7
See reviews for
41
22
8
65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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Virginia Beach, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Nice all the way around. Entrance walls could use updating. Wall Paper peeling in the upper part of the Lobby and a not so great food quality from the Max and Ermas are the only negatives. Stayed with a pet and had no issues at all. Friendly and helpful staff. Good beds.

Review collected in partnership with DoubleTree by Hilton

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Holland, United States
1 review
2 of 5 stars Reviewed 2 days ago NEW

The hotel was below par for Double Tree. The door to my room was barely hanging on its hinges and would not shut properly. I didn't bother to change rooms though, because it seemed every room on my floor had the same issue. The cleaning staff didn't bother to clean my room the day before I checked out. I could... More 

Review collected in partnership with DoubleTree by Hilton

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Norfolk, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

No microwave in rooms-you must ask for one and it is by availability. No morning-side breakfast, not even coffee. Tough to have a sit down breakfast with traffic being so heavy in this area. You'll want something for on the go. Bath tub/shower was narrow and slippery. for me sleep was difficult, lots of pillows but not so comfortable.

Review collected in partnership with DoubleTree by Hilton

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Melbourne
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It's been a year since I stayed at this hotel for the first time and there has been over 100 days of hotel stays since last year but when it came time to make a reservation to stay in Norfolk my stay from a year ago was well remembered as one of the best places I've visited and that is... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your wonderful feedback. We'll be sharing it with our team at our next Team Meeting. We hope to have the opportunity to welcome you back soon. Sincerely, E. Dellinger More 

Ellicott City, United States
1 review
2 of 5 stars Reviewed 6 days ago NEW

Upon arrival there was only 1 person on the desk and it took over 20 mins to check in. When I finally got to the room it was poorly maintained (the handle on the sink fell off in my hand) and the ironing board looked like someone cooked a meal on it! I am a Hilton Honors Diamond Member and... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for sharing your concerns regarding your recent visit to our hotel. Your comments have been shared with our management team to ensure that we are continuously making improvements to ensure that every guest receives an outstanding experience. We hope should you find yourself traveling to our area in the future that you will afford us another opportunity to... More 

Virginia Beach, Virginia
Top Contributor
51 reviews 51 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

I used the Hilton as base camp for my wedding guests and for wedding day preparation. The room was large enough to accommodate myself and five bridesmaids with assistance. The staff was kind and so incredibly helpful. The rooms were clean. The location is easily accessible to interstate so shopping and the beach are just minutes away. Max & Erma’s... More 

Was this review helpful? Yes 1
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking the time to review our hotel. Our goal is to provide each guest an outstanding experience and it is great to see that we exceeded your expectations. We look forward to having you as a guest again soon! We'll have a warm DoubleTree Chocolate Chip and Walnut Cooking waiting for your! Sincerely, E. Dellinger More 

Wilmington, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I had to come to Norfolk because of a family emergency. Spent 4 days at this hotel. I have no complaints. Staff was very friendly. Beds were great. We had a couple of issues that were resolved very quickly. No complaints

Was this review helpful? Yes 1
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

We appreciate you taking time out of your day to review our hotel. We've been working very hard to exceed our guests expectations, although you mentioned you had a couple issues our staff resolved them promptly. We look forward to the opportunity to be of service to you in the future. Sincerely, E. Dellinger More 

Riverview, Florida
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The staff is professional "friendly" and just a bit stiff and do not present that welcome home feel, but nothing offensive. My expected Chocalte chip was cold and that was a disappointment to me and once I settled into my room an set my AC to hot the room never quite reach a comfort level to my satisfaction and then... More 

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

I apologize that your DoubleTree chocolate chip and walnut cookie was not warm! I will follow-up with our Front Office staff to ensure that the settings for the warmers are at the proper temperature. It was disappointing to hear that the wifi was not working properly as we just upgraded our system. In the future please feel free to advise... More 

Contributor
19 reviews 19 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Rust around drain in tub and on shower towel rack. Hair in sink. Bed comfortable. TV quirky. Food was average in evening but service was slow. Breakfast buffet very good. My key wouldn't work and front desk gave me a new key for the room I told them without even asking my name.. Not a good feeling.

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

I am so sorry you had a less than satisfactory experience “Meh” is not our objective. I have shared your comments with our team so we can take action to improve. Please always let us know immediately if you ever have an issue and we will "make it right" immediately. Sincerely, E. Dellinger More 

Clifton, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

The front desk manager made us feel as though we were second-class guests because we'd booked a good rate through Priceline. My toilet was broken and was running on and off throughout the night, disturbing my sleep. The room had an electrical problem which caused the TV to malfunction every time the heat went on. The creamer for the in-room... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
DellE1992, Executive Assistant at DoubleTree by Hilton Hotel Norfolk Airport, responded to this review

Thank you for your feedback. I am very sorry for the less than stellar reception you received from the Front Desk staff as every guest’s experience should be positive and welcoming regardless of your booking venue; you should be made to feel as though this is your home away from home. Your comments regarding the guestroom issues have been shared... More 

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Additional Information about DoubleTree by Hilton Hotel Norfolk Airport

Address: 1500 North Military Highway, Norfolk, VA 23502-1813 (Formerly Hilton Norfolk Airport)
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norfolk Airport 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Orbitz, Hotels.com, Booking.com, Expedia, Priceline, Cheap Tickets, TripOnline SA, getaroom.com, Travelocity, Odigeo and Tingo so you can book your DoubleTree by Hilton Hotel Norfolk Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Norfolk Airport Hotel Norfolk
Hilton Hotel Norfolk Airport
Norfolk Hilton

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