I have just returned from a night at this Econo Lodge. I made the reservations online for a one night stay because my daughter was flying out of Norfolk the next day and we needed a cheap hotel near the airport for the night.
The motel is a rundown, awful place and never have I experienced such terrible conditions before....
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I'm concerned about the stay you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.
A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to learn that you're unhappy.
Please accept my sincere apology for any...