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All 39 Norfolk hotels

Norfolk Waterside Marriott

3.5 of 5 Hotel   |   235 E Main Street, Norfolk, VA 23510
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Ranked #10 of 39 hotels in Norfolk
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Livingstone2014 Launceston, Australia
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420 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
Date | Rating
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English first
Launceston, Australia
1 review
5 of 5 stars Reviewed 3 days ago NEW

I have been in this hotel for about a week. I must confess that the staff are very friendly, serviceable and above all professional. The room service cleans very well and the place is very tidy. Access to internet connection is superb. I advise you to ignore the negative reviews from others as they do not give a true reflection... More

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John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear livingstone2014, Thank you for sharing your feedback. We appreciate all feedback from our guests. We will definitely share your positive comments regarding our clean and friendly service with our team of hosts. We hope you return again very soon. Have a wonderful day, John Whippen General Manager More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago via mobile

I'm here until Friday and in the past two days we were surprised to find that there isn't a microwave, mini fridge, safe or blow dryer included in the room. We were only given 4 towels and had to ask for more. They brought us a refrigerator a day later than we requested. We were told that they were out... More

Was this review helpful? Yes 1
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

I would like to personally apologize for the opportunities missed as stated on your review. You indicated in your review that you are still at the hotel. Please reach out to me directly at your convenience as we would like the opportunity to address your concerns and make amends before you depart. Thank you and I look forward to meeting... More

Pinehurst, North Carolina
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We were turned off from this hotel the moment we arrived due to the large amount of road construction and hotel remodeling. We parked in the public garage (what the hotel calls their self-parking), but due to the remodeling, we couldn't use the walkway over to the hotel. Instead, we had to lug all our bags and kids back down... More

Was this review helpful? Yes
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

I regret that you were less than satisfied with your overall stay and that you did not find value in your stay. Please accept my apology for the inconvenience you experienced with the unkempt bathroom, the noise issue, and the Ballroom renovations. We certainly appreciate your valuable feedback as we continuously endeavor to focus on ways to improve. Thank you... More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Return visit to this hotel, in which i have stayed a few times over the years. The rooms are very nice...well serviced, and have everything for the business traveller. The location is ideal for me, as the office I visit is only a few hundred metres away. The sports bar in the hotel is very good...both for drinks and the... More

Was this review helpful? Yes 1
John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear billwightman, First let me apologize that we were not able to honor your late check out request. We attempt to honor as many requests as we can and still be able to accommodate incoming guests with our commitment to have their rooms ready on time. I hope you will give us another opportunity in the future and I will... More

Boston ma
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Marriott for 3 nights. We were only supposed to stay for one on our way to the Outer Banks but the hurricane Arthur ended that. We were very happy there. Beds were very comfy and It was quiet. Pool is on the 6th floor with a pool deck that looked out over the water. Everything you... More

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John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Marygillis, I am sure it was disappointing to miss out on your original plans due to Arthur's visit to the outer banks. We are very pleased that our team of hosts was able to create a positive outcome to the visit. Your feedback will also help others coming to the area. They will be able to see that our... More

Top Contributor
51 reviews 51 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel and at the Residence Inn Norfolk Downtown…by far the Residence Inn is better. If you are a rewards member don't waste points here - if you do, don't expect the high level of benifits you're used to at other Marriott hotels. An example…The Concierge service is not good at the Waterside - I have... More

Was this review helpful? Yes 2
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

Thank you for sharing your recent experience with us at the Norfolk Waterside Marriott. We are sincerely sorry that our concierge lounge offerings did not meet your expectations. Everything we do is aimed at providing you with an excellent hotel experience. Please know that your feedback is extremely valuable towards achieving this goal and making improvements. We truly appreciate you... More

San Clemente, CA
13 reviews 13 reviews
4 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I am a Lifetime Platinum Marriott guy and this place does not live up the standards of Marriott. There was a 4pm check in and they did not have a room until 4:45. I waited in the lobby as a premium member and did not get the feeling that anyone cared. The internet was out in the hotel for the... More

Was this review helpful? Yes 1
John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear SurfRhino, I sincerely apologize on behalf of our team of hosts. We clearly failed to deliver the high level of service expected of our Marriott name. We will take immediate action to investigate and improve our services. I appreciate that you took the time to let us know your concerns. We are dedicated to being the best of Norfolk... More

Southern US
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I recently visited this hotel for the first time. The lobby was attractive, as was the pool area. The gym is a good size. The beds were extremely comfortable. The location is excellent. A large mall with a movie theater is within a comfortable walking distance, and there are a lot of choices of places to eat, including a Shula's... More

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John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Swimmy4, What a great review. Thank you so much for recognizing our Brilliant Hosts by name. We share these reviews with them along with an award for their dedication to service. Many of our guests relate how friendly our team is and we love to hear back from all of you. As you stated, the Norfolk Marriott Waterside is... More

St. John
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is one of Marriott's prime locations. Very central to Norfolk and many rooms offer a great view of the river - particularly spectacular for Harbor Fest and related events at Waterside Park. We took advantage of the $20/day parking which worked very well. Covered parking across the street with a bridge to the Marriott. Easy in and out. The... More

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John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Fullervi, Thank you for recognizing our expeditious engineering team and for giving our brilliant hosts an excellent score. We will share your comments with the entire team. We appreciate that you have taken the time to share your feedback with us. We are definitely very well located for all of the various festivals and events here in Norfolk. Our... More

Lakeville, Massachusetts
Senior Contributor
48 reviews 48 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

As a business traveler heading to a conference, I was interested to see where the hotel was situated. Its a nice Marriott in an excellent location, currently surrounded by a lot of renovation and construction in Norfolk (not the hotel's issue). I was given a room on a high floor (24) that overlooks the city portion with views of the... More

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John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Owen A., Thank you for the great feedback regarding your stay. We will immediately pursue resolution for the maintenance response issues you encountered. Our goal is Brilliant Hosting here at the Norfolk Marriott Waterside and your feedback will allows us to improve. We look forward to your future visits to our area and want our home to become your... More

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Additional Information about Norfolk Waterside Marriott

Address: 235 E Main Street, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
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Also Known As:
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott

91 photos of this hotel

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View from room (13)
Room/suite (14)
Dining (2)
Hotel & grounds (6)
Family/play areas (2)
Pool/beach area (2)
Other (16)

Management photos: Courtesy of the property manager

All management photos (36)
Hotel & grounds (14)
Dining (8)
Room/suite (8)
Pool/beach area (1)
Other (5)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Romantic Hotel in Norfolk #9 Business Hotel in Norfolk #9 Family Hotel in Norfolk
Hotel Class
Official Description (provided by the hotel)
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 
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