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All 39 Norfolk hotels

Norfolk Waterside Marriott

3.5 of 5 Hotel   |   235 E Main Street, Norfolk, VA 23510
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Norfolk Waterside Marriott
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Ranked #11 of 39 hotels in Norfolk
A recent review
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381 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Austin, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I was seeing my sweetie off on the USS Truman. We selected this hotel for it's reputation and location. ROMANTIC! Norfolk is magical and this is a great place to stay. It was posh and clean. Excellent beds!

Was this review helpful? Yes
Sturbridge, Massachusetts
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my first time staying in this hotel in Northfolk. My experience was absolutely fantastic. Great staff clean room. I did take the advice written on trip advisor and I had an elevated room ( 21st floor ) facing the water and a corner. That turned out to be great advice. Very quiet with a great view.

Was this review helpful? Yes 1
Houston, Texas
Contributor
15 reviews 15 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Norfolk has nothing in the way of really nice hotels. Everything is just average or barely so. When in town, I stay here more times than not because it is better than the alternatives. The front desk service can be hit or miss.

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Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

Thank you for your review and for your stay with us at the Norfolk Waterside Marriott. Our management and staff strive to ensure our guests experience the best visits possible during their travels. Please let me know if there is anything we can do to exceed your expectations on your return trip to Norfolk. Jeff Corcoran Front Office Manager 757.6274200 More

Danville, Virginia
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Waterside Marriott is a well located place if you want to be in the banking area of Norfolk.When I have stayed there it has always been for a meeting or convention of some type. It is well equipped for that type of event, and the staff is really helpful and efficient. They know how to convention! The rooms are... More

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Richmond, Virginia
Senior Contributor
39 reviews 39 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't know what's happened to this hotel. We've been going to a conference here off and on for 5 years. The good: Now there is free WiFi in the rooms and in the conference rooms. Thank you Marriott. Also, the staff was very friendly and helpful. You can walk to a very nice mall and there are plenty of... More

Was this review helpful? Yes 2
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

Thank you for your comments regarding your recent stay at the Norfolk Waterside Marriott and thank you for your loyalty within the Marriott brand. We have reviewed your in-room observations and your comments about us not reporting and fixing your bathtub. We will use your objective feedback, so we can improve our service. Please know that your kind words about... More

USA
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Marriott is in the heart of downtown Norfolk, it is an easy walk to many resturants, shops and the waterfront just a few blocks away. The only problem I had when I checked in was that there was a convention and a wedding taking place at the same time, it took almost a half hour to get an elevator.... More

Was this review helpful? Yes 1
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

Thank you for your lovely review. We take great pride in our staff to provide only the utmost in customer service. The location as you posted, is in a great centralized location, with lots to do and see in the immediate area. Thank you for spending the weekend with us. More

Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The location is the only positive about this. Service abysmal! Expensive for very little return. Front desk staff border on rude, concierge service non-existent. We were here for a conference and had no choice. Have stayed here before with similar experiences. It is not a fluke. When we were here in the Tidewater area for pleasure we stayed at the... More

Was this review helpful? Yes 1
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

Thank you for taking the time to fill out your thoughts on Tripadvisor. I am sorry that your experience was negative. I can assure you that it is not typical of our hotel. Whenever we see a review that indicates an opportunity for improvement, more details regarding your experience are necessary in order to better meet your needs in the... More

Raleigh
Top Contributor
54 reviews 54 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Typical Marriott with an awesome location. Close to the waterfront and awesome shopping mall. Easy access to many of downtown Norfolk locations. Front desk staff was very helpful and courteous but you wouldn't think anything less of a Marriott property.

Was this review helpful? Yes
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

We are so happy that you enjoyed your stay and experience in the hotel. Our staff takes great pride in offering wonderful service and we are thrilled when our guests leave satisfied. We appreciate you taking the time to post the great review and look forward to seeing you in the future very soon. More

Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel for a couple weeks off and on during business travel. PROs: The beds are very comfortable, the walk out next to the pool and fitness center is very unique, front desk staff are friendly, and the hotel restaurant (Shula's) is an excellent and convenient dining option, concierge lounge is well done and always fully... More

Was this review helpful? Yes 1
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

Thank you for your time and effort to leave us a great and detailed review. We always love to hear from our guests because you tell us what we could do better to make you happy. I will make sure we continue striving to make it better so you can keep coming back to see us! Thank you again for... More

Baltimore, Maryland
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed 3 weeks ago

If I could put no stars I would have While the hotel is in a great location the service, the staff and the rooms are not worth staying here. You know you are in trouble that you pull up to valet park no one comes to help you pull off and come back a total of 3 times to have... More

Was this review helpful? Yes 4
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

I deeply apologize about the entire experience during your stay at the Norfolk Waterside Marriott. Everything we do is aimed at providing you with an excellent hotel experience. In this regard, it is disappointing to us to hear for any reason that a guest has left dissatisfied. We truly value guest feedback and have reviewed your concerns regarding arrival experience... More

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Additional Information about Norfolk Waterside Marriott

Also Known As:
Norfolk Waterside Marriott Hotel
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott
Address: 235 E Main Street, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Norfolk
#11 Business Hotel in Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
Official Description (provided by the hotel):
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 
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