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All 39 Norfolk hotels

Norfolk Waterside Marriott

3.5 of 5 Hotel   |   235 E Main Street, Norfolk, VA 23510
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Norfolk Waterside Marriott
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Ranked #9 of 39 hotels in Norfolk
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
hobiecatsailor michigan
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424 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
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English first
Top Contributor
129 reviews 129 reviews
93 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed our stay at this Marriott. The room decor was nice and has been recently updated. Because it is an older hotel the room size was small but adequate. We enjoyed the restaurants in the hotel and the food was really good. The breakfast buffet is nice but needs to have a different configuration to better accommodate the number... More

Was this review helpful? Yes 1
Huntsville, Alabama
Top Contributor
99 reviews 99 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

We are Marriott gold, and yet we generally prefer Residence Inns and Spring Hill Suites over Marriott Hotel brand properties. The concept behind the Marriott Hotel brand is high end highrise hotels that justify their price by their primo locations and by having real restaurants, real bars and usually great pools and spas on site. They are particularly appealing to... More

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Senior Contributor
27 reviews 27 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Last week, my family stayed at the Marriott Waterside Hotel. I love this hotel. It is so convenient and the staff is so helpful. Kita kept our room extremely clean and well stocked with whatever we needed.

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Ormond Beach, Florida
Top Contributor
54 reviews 54 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

Downtown Norfolk, excellent location but parking quite pricey. Beautiful lobby with sweeping staircases. But the rooms are rather dated and in need of a complete makeover. Furniture was shopworn, tiny armoire for clothes - no real closet. No microwave or refrigerator so forget about bringing your dinner leftovers back. A very tiny sink in the bathroom that did not allow... More

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Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

I am glad you enjoyed the location and the grand entrance of the lobby. I regret that you were less than satisfied with your room. Please accept my sincerest apologies and know that we'd welcome the opportunity to serve you again. Kind Regards More

Launceston, Australia
1 review
5 of 5 stars Reviewed 1 week ago

I have been in this hotel for about a week. I must confess that the staff are very friendly, serviceable and above all professional. The room service cleans very well and the place is very tidy. Access to internet connection is superb. I advise you to ignore the negative reviews from others as they do not give a true reflection... More

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John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear livingstone2014, Thank you for sharing your feedback. We appreciate all feedback from our guests. We will definitely share your positive comments regarding our clean and friendly service with our team of hosts. We hope you return again very soon. Have a wonderful day, John Whippen General Manager More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago via mobile

I'm here until Friday and in the past two days we were surprised to find that there isn't a microwave, mini fridge, safe or blow dryer included in the room. We were only given 4 towels and had to ask for more. They brought us a refrigerator a day later than we requested. We were told that they were out... More

Was this review helpful? Yes 1
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

I would like to personally apologize for the opportunities missed as stated on your review. You indicated in your review that you are still at the hotel. Please reach out to me directly at your convenience as we would like the opportunity to address your concerns and make amends before you depart. Thank you and I look forward to meeting... More

Pinehurst, North Carolina
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We were turned off from this hotel the moment we arrived due to the large amount of road construction and hotel remodeling. We parked in the public garage (what the hotel calls their self-parking), but due to the remodeling, we couldn't use the walkway over to the hotel. Instead, we had to lug all our bags and kids back down... More

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Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

I regret that you were less than satisfied with your overall stay and that you did not find value in your stay. Please accept my apology for the inconvenience you experienced with the unkempt bathroom, the noise issue, and the Ballroom renovations. We certainly appreciate your valuable feedback as we continuously endeavor to focus on ways to improve. Thank you... More

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Return visit to this hotel, in which i have stayed a few times over the years. The rooms are very nice...well serviced, and have everything for the business traveller. The location is ideal for me, as the office I visit is only a few hundred metres away. The sports bar in the hotel is very good...both for drinks and the... More

Was this review helpful? Yes 1
John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear billwightman, First let me apologize that we were not able to honor your late check out request. We attempt to honor as many requests as we can and still be able to accommodate incoming guests with our commitment to have their rooms ready on time. I hope you will give us another opportunity in the future and I will... More

Boston ma
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

We stayed in the Marriott for 3 nights. We were only supposed to stay for one on our way to the Outer Banks but the hurricane Arthur ended that. We were very happy there. Beds were very comfy and It was quiet. Pool is on the 6th floor with a pool deck that looked out over the water. Everything you... More

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John W, General Manager at Norfolk Waterside Marriott, responded to this review

Dear Marygillis, I am sure it was disappointing to miss out on your original plans due to Arthur's visit to the outer banks. We are very pleased that our team of hosts was able to create a positive outcome to the visit. Your feedback will also help others coming to the area. They will be able to see that our... More

Top Contributor
51 reviews 51 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I have stayed at this hotel and at the Residence Inn Norfolk Downtown…by far the Residence Inn is better. If you are a rewards member don't waste points here - if you do, don't expect the high level of benifits you're used to at other Marriott hotels. An example…The Concierge service is not good at the Waterside - I have... More

Was this review helpful? Yes 2
Jeff C, Manager at Norfolk Waterside Marriott, responded to this review

Thank you for sharing your recent experience with us at the Norfolk Waterside Marriott. We are sincerely sorry that our concierge lounge offerings did not meet your expectations. Everything we do is aimed at providing you with an excellent hotel experience. Please know that your feedback is extremely valuable towards achieving this goal and making improvements. We truly appreciate you... More

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Additional Information about Norfolk Waterside Marriott

Address: 235 E Main Street, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Norfolk Waterside Marriott 3.5*
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Also Known As:
Norfolk Waterside Marriott Hotel Norfolk
Marriott Norfolk
Norfolk Marriott

93 photos of this hotel

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Room/suite (14)
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Hotel & grounds (14)
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Other (5)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Romantic Hotel in Norfolk #8 Business Hotel in Norfolk #8 Family Hotel in Norfolk
Hotel Class
Official Description (provided by the hotel)
Surround yourself in our newly renovated accommodations seamlessly combined with traditional charm at Norfolk Waterside Marriott, a downtown Norfolk hotel set in the heart of the historic district. Located on the picturesque Elizabeth River waterfront, our Norfolk, Virginia hotel combines stunning river views with marble accents, classic wood styling and eclectic artwork. From its convenient connection to the Waterside Convention Center to the nearby Children's Museum of Virginia, Norfolk Naval Station or the Virginia Zoo, our location is ideal for business or leisure guests. Stay active at our premier Norfolk, VA hotel fitness center complete with personal TVs, or relax after sightseeing at Shula's 347, serving renowned cuisine within this hotel in Norfolk, VA. Plan intimate outdoor gatherings on our sixth-floor Riverview Terrace or execute grand galas in over 60,000 sq ft of premier Norfolk hotel event space. For unrivaled lodging on the vibrant waterfront, look no further than Norfolk Waterside Marriott. ... more   less 
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