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Residence Inn Norfolk Downtown

3.0 of 5 227 West Brambleton Avenue, Norfolk, VA 23510
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Certificate of Excellence 2014
Residence Inn Norfolk Downtown
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Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown
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174 reviews from our community

Traveler rating
    84
    65
    10
    13
    2
See reviews for
52
35
12
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

Definitely the most friendly & helpful staff I've encountered, especially Steven at the front desk and the people that work with him on the evening shift. The people were incredibly nice and engaging. For example, when walking through the hall, a maintenance man went out of his way to ask if I was in town for a job interview (which... More 

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

We hope your interview went well and you land the perfect job. If we are lucky, we may see you back when you relocate to this area. Thank you for your kind words regarding our team. We will share them in our daily meeting. Best Regards, Linda Markert, CHA More 

Dayton, OH
Top Contributor
131 reviews 131 reviews
28 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel location is pretty good. Close to a lot of stuff, and seems central to most spots. The hotel is nice and clean, while the parking garage is behind the hotel. It is 24hrs with a ticket you get validated at the lobby desk. Let me break down the staff: Room staff were on the ball, and slightly too... More 

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We are centrally located to area attractions, restaurants and shopping. Many of our guests never need to use their car during their entire stay. We appreciate your comments on the lobby staffing and will use this information at our monthly team meeting. Sincerely, Linda Markert, CHA More 

Laguna Beach, California
Top Contributor
145 reviews 145 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed November 11, 2014

Check in was quick and friendly. Nice hotel, centrally located to the mall and many restaurants. Breakfast was decent, light dinner items I passed on. Clean rooms and mostly quiet except for the local city train that seems to have a need to honk its horn often. Only thing I question is the parking. I Self parked and checked in.... More 

Was this review helpful? Yes 2
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. The parking garage is a city garage with is not open 24 hours per day so the fee is $13.00 until 2am. The hotel pays for 24 hour access and additional security which is why the fee is $18 per day. We also have reserved spots in the garage. Many of our guest would be... More 

Camp Lejeune, NC
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 28, 2014

Visiting Norfolk, for a Navy retirement we had a number of options but decided to try the Residence Inn Downtown. Easy to find on Brambleton and parking is in the garage across the street. The sign on the garage states max charge is $13 but the hotel charges $18. You have a reserved spot, so in busy times, that would... More 

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

What a lovely review. Thank you for taking the time to write such a detailed review. This type of review helps the hotel and well as our future guests. Sincerely, Linda Markert, CHA More 

Wichita, Kansas
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 25, 2014

So let's start with the positives, very quiet, comfortable rooms, great location with lots of restaurants within walking distance. Extremely nice housekeepers and management and maintainence crew. The free breakfast and light dinners several nights a week are nice especially after a long day. The negatives, I have had issues with my key almost everyday. Either coming back from the... More 

Was this review helpful? Yes 3
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. You are correct we should have taken the opportunity to suggest some of our great restaurants in the area. We have many plenty of local fare restaurants with-in a short distance. This is a great training opportunity for us at our next front office meeting. We are upgrading our internet system since many of our... More 

Clearwater, FL
Top Contributor
510 reviews 510 reviews
104 hotel reviews
238 helpful votes 238 helpful votes
4 of 5 stars Reviewed October 3, 2014

I know, I meant to say clean twice. Drove in from the outer banks. Late, long day. I love opening that door and seeing the popcorn in the room. And the living room - bedroom deal make it feel like it's not a one bedroom closet. I've got to get Residence Inn higher on my marriott radar.

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We are a great stop over point for the Outer Banks of North Carolina. We hope to see you on your next trip. Maybe you can stay an extra day to see all the great attractions we have in the Norfolk area. Sincerely, Linda Markert, CHA More 

Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 28, 2014

My family stayed here this past weekend to participate in Family and Friends weekend at ODU.. The check in was fast. We stayed 2 nights and the staff was really friendly. Even the housekeeping staff asked if we needed anything extra in our room. Excellent service. The rooms are a nice size and nicely decorated. The weight room is nice... More 

Was this review helpful? Yes 1
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

We love our ODU friends and family. If you have a student at Old Dominion please make sure you take advantage of the Parent rate when booking your next reservation. We look forward to your next visit. Sincerely, Linda Markert, CHA More 

Vienna, Virginia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 28, 2014

Lovely suites, quiet, comfortable, clean, well-appointed - I took pictures for when I design my retirement home :-). Staff were very helpful, breakfast was good. I'll definitely stay here whenever I am in Norfolk!

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for the nice review. We hope the staff at the retirement center treats you as nice as you have treated our team. Sincerely, Linda Markert, CHA More 

Moseley
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed September 21, 2014

Stayed just one night and it was a fine stay. Folks at check-in were quick and efficient and even with it being a free night we got a really nice room. As for the room, we couldn't have asked for any more. Parking at the garage across the street is convenient, although it does cost $18. And it's only two... More 

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. The Free Mason Abby is a wonderful historic Church and a great place to eat. We hope you tried their fresh bread pudding for dessert. If your travels bring you back to Norfolk we do hope you choose to stay with us. Sincerely, Linda Markert, CHA More 

Fredericksburg, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed September 12, 2014

visited Norfolk after leaving Williamsburg, attended a Latino Fest on the River. while looking for a hotel , we found the Residence Inn, what a great hotel , price was great , parking was easy, the suite was just great and the best part was the cleanest, it was a very affordable hotel with a very good Staff on hand... More 

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We do have some great festivals and most of them are within walking distance to the hotel. We love that you enjoyed yourself and the hotel. We hope you have the chance to return to Norfolk and the Residence Inn in the near future. Sincerely, Linda Markert, CHA More 

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Additional Information about Residence Inn Norfolk Downtown

Address: 227 West Brambleton Avenue, Norfolk, VA 23510
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Downtown 3*
Number of rooms: 150
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Also Known As:
Residence Inn Norfolk Downtown Hotel Norfolk
Hotel Style:
#5 Romantic Hotel in Norfolk
#6 Business Hotel in Norfolk
#9 Family Hotel in Norfolk

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