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Residence Inn Norfolk Downtown

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227 West Brambleton Avenue, Norfolk, VA 23510
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What travelers say:
Very nice
(3)
Residence Inn Norfolk Downtown
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Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown
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185 reviews from our community

Traveler rating
    88
    69
    11
    14
    3
See reviews for
53
40
13
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Having stayed in several Residence Inn's around the country, we had high expectations about the quality of our stay. Unfortunately, this property didn't measure up. The first room we were given had a strong odor of cat urine, and the front desk graciously and quickly changed us to another room. When we settled in for the evening however, we realized... More 

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. I want to apologize for your recent stay with us here at the Residence Inn. We have let the team know about the issues you encountered and will ensure they are resolved. I want to thank you for staying with us and would hope if your travels bring you back to Norfolk we can get... More 

Williamsburg, Virginia
Top Contributor
306 reviews 306 reviews
58 hotel reviews
89 helpful votes 89 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We wanted a hotel within walking distance to the Chrysler Hall--this one is about 3 blocks. Parking garage across street is very convenient--no valet parking here. Parking fee included in your bill when front desk staff stamps your ticket and you have 24-hour access. Our room was very clean and tidy! Comfortable layout with full kitchen. Pretty quiet for a... More 

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your wonderful review. We are pleased to hear that our property was a convenient location for the recent concert you attended. With the many concerts that Chrysler Hall puts on, we hope to see you again very soon! Sincerely, Audrinna H. Assistant General Manager Residence Inn Downtown Norfolk More 

Bowie, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2015

From the start everything was great for this Marriott property, the front desk staff was outstanding and hotel staff was great....The location was perfect because everything was within walking distance and I love the hot breakfast every morning....When I am in Norfolk I will always stay at this location.... Mike T

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for taking the time out to share your wonderful review . We are delighted that you enjoyed the breakfast that we provide. Cant wait for you to come back and stay with us again! Audrinna H. Assistant General Manager More 

Kill Devil Hills, North Carolina
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 4, 2015

I loved this hotel. Our review is based on the convinces included in the room (full kitchen, dining table desk, sofa, 2 tvs, bedroom) I am still looking for the perfect room when we travel. We had to call housekeeping to clean the kitchen including the fridge, the dining table, desk, bathroom vanity.

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you so much for your nice review of our hotel. We are so happy you enjoyed your stay with us. We are walking distance to many restaurants which makes it covenant for our guest to go out get a bite to eat and walk around the city. We hope to see you in the future. Sincerely, Audrinna H. Assistant... More 

Washington DC, District of Columbia
Top Contributor
65 reviews 65 reviews
25 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed February 25, 2015

This hotel missed the mark on several things: 1. Service - the front desk representative needs some serious customer service training 2. Cleanliness - probably the dirtiest hotel I have ever stayed 3. Amenities - not what is expected After receiving the worst customer service I have ever received from a front desk representative (and I travel a lot). I... More 

Was this review helpful? Yes 1
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

I would like to apologize for your recent stay with us here at the Residence Inn. We have spoken with our team about your review to assure this was an isolated issue. If your travels bring you back to Norfolk we hope we get the chance to accommodate you. Sincerely, Audrinna H. Assistant General Manager Residence Inn Downtown More 

Arlington, VA
Contributor
14 reviews 14 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 18, 2015

The location is good - we were able to be within walking distance to some great restaurants (Haikkado is an awesome Japanese restaurant, the Abbey, etc). Some quick highlights: -Clean and modern -The suites are amazing (from microwave, dishwasher, fridge, stovetop) -The complimentary breakfast is awesome and delicious - beats most complimentary breakfasts -A couple of the nights, there is... More 

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you so much for your wonderful review. We are so happy you enjoyed your time while staying with us here in Downtown Norfolk. We are upgrading our internet to make it faster! Great things are happening here at the Residence Inn. Hope you come back to visit us soon. Sincerely, Audrinna H. Assistant General Manager More 

Williamsburg, Virginia
Top Contributor
157 reviews 157 reviews
30 hotel reviews
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed February 8, 2015

I am not certain why some have reviewed this as a great location. I found it awkward to get to and without amenities nearby, i.e. restaurants, pubs, shopping, street life. But, on the other hand, it was very quiet (street quiet) for a downtown hotel. It is walking distance to the Chrysler Museum and the Glass Studio, and we visited... More 

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. Our social hour for Residence Inn will be changing the beginning of April. A lot of new things coming out we are very excited! We are glad you got to experience the Chrysler museum and glass blowing. We hope to see you again in the future. Sincerely, Audrinna H. Assistant General Manger 227 W. Brambleton... More 

Top Contributor
69 reviews 69 reviews
18 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed February 8, 2015

The staff here really work hard to keep this a quality hotel and the best bang for your buck in Downtown Norfolk. We had a wonderful evening walk to a great restaurant a mile away and passed so many wonderful sites. The hotel is very close to the beautiful pedestrian path that is IDEAL for morning running as well. The... More 

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

We would like to thank you for your awesome review. We are very pleased you enjoyed your stay with us at the Residence Inn Downtown Marriott. Our hotel is in a wonderful area for running and site seeing also. Unfortunately we do not offer free valet parking at this property. We hope to see you again soon! Sincerely, Audrinna H.... More 

South Carolina
Top Contributor
97 reviews 97 reviews
34 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed January 31, 2015

I stayed here in May for an extended stay, and this one even topped that! One huge change that was noticeable was the food. Great great breakfast and they also offer dinner 2-3 times a week which is unheard of to be included with your stay. Breakfast consisted of scrambled eggs, pancakes, potatoes, sausage, waffles, breads and cereals. Dinner was... More 

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

We want to thank you for your wonderful review. If your plans bring you back to Norfolk we do hope you again stay with us at the Residence Inn by Marriott. In April Marriott will be rolling out a new "Mix" for social. New exciting things to come! Sincerely, Audrinna H. Assistant General Manger 227 W. Brambleton Ave Norfolk, VA... More 

Hollywood, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 16, 2015

Well I stayed here for about 10 days because the ship I was supposed to visit for work was delayed on arrival. I had to extend my stay a couple of times, and the staff was easy to work with to keep the same rate as I originally had. And when I had a co-worker that needed to stay as... More 

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

We are very pleased you had a nice stay with us. We are able to validate your parking ticket in the hotel which can work as a monthly pass for your whole stay. We do hope to see you again in the future. Thank you for your comment. Sincerely, Audrinna Assistant General Manager More 

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