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Residence Inn Norfolk Downtown

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227 West Brambleton Avenue, Norfolk, VA 23510
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Residence Inn Norfolk Downtown
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Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown
Residence Inn Norfolk Downtown
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183 reviews from our community

Traveler rating
    88
    68
    11
    13
    3
See reviews for
53
38
13
58
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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  • Italian first
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English first
  • All months
    (183)
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Bowie, Maryland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

From the start everything was great for this Marriott property, the front desk staff was outstanding and hotel staff was great....The location was perfect because everything was within walking distance and I love the hot breakfast every morning....When I am in Norfolk I will always stay at this location.... Mike T

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for taking the time out to share your wonderful review . We are delighted that you enjoyed the breakfast that we provide. Cant wait for you to come back and stay with us again! Audrinna H. Assistant General Manager More 

Kill Devil Hills, North Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I loved this hotel. Our review is based on the convinces included in the room (full kitchen, dining table desk, sofa, 2 tvs, bedroom) I am still looking for the perfect room when we travel. We had to call housekeeping to clean the kitchen including the fridge, the dining table, desk, bathroom vanity.

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you so much for your nice review of our hotel. We are so happy you enjoyed your stay with us. We are walking distance to many restaurants which makes it covenant for our guest to go out get a bite to eat and walk around the city. We hope to see you in the future. Sincerely, Audrinna H. Assistant... More 

Washington DC, District of Columbia
Top Contributor
60 reviews 60 reviews
23 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel missed the mark on several things: 1. Service - the front desk representative needs some serious customer service training 2. Cleanliness - probably the dirtiest hotel I have ever stayed 3. Amenities - not what is expected After receiving the worst customer service I have ever received from a front desk representative (and I travel a lot). I... More 

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

I would like to apologize for your recent stay with us here at the Residence Inn. We have spoken with our team about your review to assure this was an isolated issue. If your travels bring you back to Norfolk we hope we get the chance to accommodate you. Sincerely, Audrinna H. Assistant General Manager Residence Inn Downtown More 

Arlington, VA
Contributor
14 reviews 14 reviews
11 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 18, 2015

The location is good - we were able to be within walking distance to some great restaurants (Haikkado is an awesome Japanese restaurant, the Abbey, etc). Some quick highlights: -Clean and modern -The suites are amazing (from microwave, dishwasher, fridge, stovetop) -The complimentary breakfast is awesome and delicious - beats most complimentary breakfasts -A couple of the nights, there is... More 

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you so much for your wonderful review. We are so happy you enjoyed your time while staying with us here in Downtown Norfolk. We are upgrading our internet to make it faster! Great things are happening here at the Residence Inn. Hope you come back to visit us soon. Sincerely, Audrinna H. Assistant General Manager More 

Williamsburg, Virginia
Top Contributor
157 reviews 157 reviews
30 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed February 8, 2015

I am not certain why some have reviewed this as a great location. I found it awkward to get to and without amenities nearby, i.e. restaurants, pubs, shopping, street life. But, on the other hand, it was very quiet (street quiet) for a downtown hotel. It is walking distance to the Chrysler Museum and the Glass Studio, and we visited... More 

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. Our social hour for Residence Inn will be changing the beginning of April. A lot of new things coming out we are very excited! We are glad you got to experience the Chrysler museum and glass blowing. We hope to see you again in the future. Sincerely, Audrinna H. Assistant General Manger 227 W. Brambleton... More 

Top Contributor
63 reviews 63 reviews
17 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 8, 2015

The staff here really work hard to keep this a quality hotel and the best bang for your buck in Downtown Norfolk. We had a wonderful evening walk to a great restaurant a mile away and passed so many wonderful sites. The hotel is very close to the beautiful pedestrian path that is IDEAL for morning running as well. The... More 

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

We would like to thank you for your awesome review. We are very pleased you enjoyed your stay with us at the Residence Inn Downtown Marriott. Our hotel is in a wonderful area for running and site seeing also. Unfortunately we do not offer free valet parking at this property. We hope to see you again soon! Sincerely, Audrinna H.... More 

South Carolina
Top Contributor
96 reviews 96 reviews
33 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed January 31, 2015

I stayed here in May for an extended stay, and this one even topped that! One huge change that was noticeable was the food. Great great breakfast and they also offer dinner 2-3 times a week which is unheard of to be included with your stay. Breakfast consisted of scrambled eggs, pancakes, potatoes, sausage, waffles, breads and cereals. Dinner was... More 

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

We want to thank you for your wonderful review. If your plans bring you back to Norfolk we do hope you again stay with us at the Residence Inn by Marriott. In April Marriott will be rolling out a new "Mix" for social. New exciting things to come! Sincerely, Audrinna H. Assistant General Manger 227 W. Brambleton Ave Norfolk, VA... More 

Hollywood, Florida
Contributor
15 reviews 15 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 16, 2015

Well I stayed here for about 10 days because the ship I was supposed to visit for work was delayed on arrival. I had to extend my stay a couple of times, and the staff was easy to work with to keep the same rate as I originally had. And when I had a co-worker that needed to stay as... More 

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Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

We are very pleased you had a nice stay with us. We are able to validate your parking ticket in the hotel which can work as a monthly pass for your whole stay. We do hope to see you again in the future. Thank you for your comment. Sincerely, Audrinna Assistant General Manager More 

Fayetteville, North Carolina
Contributor
11 reviews 11 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 28, 2014

We were very happy with our two day stay at this location. The staff is very friendly. Our room was clean. We had a very comfortable sleep. The breakfast was also very good and included! :). The only down side is that the parking garage is located accords the street. Would stay here again.

Was this review helpful? Yes
Audrinna H, Front Office Manager at Residence Inn Norfolk Downtown, responded to this review

We are very happy Steven could help you out during your stay with us. We hope your job interview went well. If your travels bring you back to Norfolk we hope you would stay with us again. Thank you for your nice review. Sincerely, Audrinna Assistant General Manager More 

Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed December 9, 2014

Definitely the most friendly & helpful staff I've encountered, especially Steven at the front desk and the people that work with him on the evening shift. The people were incredibly nice and engaging. For example, when walking through the hall, a maintenance man went out of his way to ask if I was in town for a job interview (which... More 

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

We hope your interview went well and you land the perfect job. If we are lucky, we may see you back when you relocate to this area. Thank you for your kind words regarding our team. We will share them in our daily meeting. Best Regards, Linda Markert, CHA More 

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