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All 39 Norfolk hotels

Residence Inn Norfolk Downtown

3.0 of 5 Hotel   |   227 West Brambleton Avenue, Norfolk, VA 23510
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Ranked #7 of 39 hotels in Norfolk
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Johnson19742
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159 people have reviewed this hotel

Traveler rating
    78
    55
    10
    13
    3
See reviews for
50
31
11
49
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
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  • German first
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English first
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW

Hotel was very nice. We basically walked where we wanted to go the location was so great. The receptionist (PAM) was very wonderful. Room had a little odor to it but we got passed that. Musta been a pet room. Overall the stay was great.

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We do have a special cleaning on all of our pet rooms. Please let the desk know if your room is not fresh upon entering. We would be happy to take care of this issue. Sincerely, Linda Markert, CHA More

Top Contributor
79 reviews 79 reviews
78 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had originally planned to stay at the Waterside Marriott in Norfolk for two nights, but the room type we wanted wasn't available. I still wanted to stay within the Marriott family, and after reading the reviews, we went with the Residence Inn. The room was definitely a step up from the room we've had at the Waterside Marriott before.... More

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. The Residence Inn Downtown does give you the extra room to spread out and also the free breakfast and free WiFi. It is hard to compete with the waterviews of our full service Marriott friend. We welcome you back anytime. Sincerely, Linda Markert, CHA More

Charlottesville, Virginia, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

On August 8th, 2014 we spent one night due to the proximity of the hotel to the Chrysler Museum. The room next door was a pet room with dogs that barked most of the night. When I contacted the desk at 3:30 am after a solid hour of barking, they said they didn't have a night manager to come on... More

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We enjoyed celebrating Smokey Bear's 70th birthday here at the hotel. We apologize for the barking dog in the hotel. We are a pet friendly hotel and sometimes our friends do not always behave. We called the guest to inform them of their barking dog. Part of our pet agreement covers pet behavior. We do... More

Philadelphia
Top Contributor
59 reviews 59 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was nice, a standard Residence Inn. However, I had trouble with the air conditioning in my room, it wasn't working!! After 4 hours and insistance by maintenance that it was working a very nice woman managed to change our room for us (even though there were supposedly none available). Everyone was nice, but they seemed to have a... More

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. You are correct we did have a few rooms with AC's issues during your dates of stay. We apologize we did not handle your concern more quickly and efficiently. Sincerely, Linda Markert, CHA More

Richmond, Virginia
Top Contributor
209 reviews 209 reviews
17 hotel reviews
87 helpful votes 87 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for two nights while we traveled to the Eastern Shore during the day and back to Norfolk for dinner each night. Overall, have to say that I enjoyed my stay as I usually do with the Residence Inn line. Room was nice, despite one main elevator area these moved quickly and there was rarely a wait, was able... More

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We did have a rather large multi-day concert in the area during your stay. We had guests that chose to congregate in the lobby verse head to their rooms so not to disturb other guests. All of these people were registered guests. We look forward to having you back as our guest on your next... More

Washington, Virginia
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I recently spent one night at the Residence Inn while visiting the Norfolk attractions. The Residence Inn is in a perfect location for walking to the "restaurant row" and the USS Wisconsin. They offered a competitive rate - the same as staying at Marriotts located near the airport. The staff was extremely helpful and courteous. I had visited Norfolk over... More

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linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We hope you have a chance to come back and spend a few more days in Norfolk and at the Residence Inn Downtown. Enjoy the rest of your summer. Best Regards, Linda Markert, CHA More

Lakewood, New Jersey
1 review
4 of 5 stars Reviewed 3 weeks ago

My family came to Virginia beach for the Kar Dance competition. We decided to stay in Norfolk instead of on the beach which turned out to be a great choice. The location of this hotel was 15-20 minutes from the beach with access to several places to eat, which were not available on in the VA beach area. I would... More

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. You are correct we are just a few minutes from Virginia Beach. We hope your children had a great time at the dance completition. Sincerely, Linda Markert, CHA More

Newport News
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A business trip took me to Norfolk Virginia where my company set me up at this hotel. The hotel staff is terrific the rooms are clean and big. The area isn't the best but this was a working trip. Not the best place for a vacation. All in all I was very satisfied.

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We wish you would have had a a few days to relax. We have so many things to do in the Norfolk area, from historical museums, Botanical Garden, Norfolk Zoo, McArthur Museum and Nauticus with the USS Wisconsin, as well as fishing, trails and the world's largest naval base. We do hope you have a... More

Mount Ephraim, New Jersey
2 reviews
4 of 5 stars Reviewed 4 weeks ago

I recently spent 4 days and 3 nights at this hotel. Excellent and friendly staff. Everyone from the concierge to the maintenance staff greet you with a "hello", "good morning/afternoon/evening" or a "how are you?". The rooms are nice-sized with every modern day feature available, including a fully functional kitchenette complete with stove, oven, microwave, full sized fridge and dishwasher.... More

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. We did enjoy having your team here in the hotel. The parking garage is a city garage and is not an overnight parking facility. The hotel incurs an additional cost for lighting and security which is why are parking fees appear higher then the city daily fee. We do hope you have an opportunity to... More

Milngavie, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Front desk staff were very nice and helpful. Found housekeeping could use some improvement or at least better checks after room was cleaned. We actually had to ask for toilet paper after being out for the day and into the evening. Trash was emptied but new bags were not put in also had to ask for dishwasher soap too. The... More

Was this review helpful? Yes
linda m, General Manager at Residence Inn Norfolk Downtown, responded to this review

Thank you for your review. I do wish we would have known about your housekeeping issues while you were here. We have several new housekeepers with us this summer an I apologize we did not inspect your room as well as we should have. We will use your comments in our morning huddle meetings to train our entire team on... More

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Additional Information about Residence Inn Norfolk Downtown

Address: 227 West Brambleton Avenue, Norfolk, VA 23510
Phone Number:
Location: United States > Virginia > Norfolk
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Norfolk Downtown 3*
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Also Known As:
Residence Inn Norfolk Downtown Hotel Norfolk

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style
#7 Business Hotel in Norfolk #8 Family Hotel in Norfolk
Hotel Class
Number of rooms
150

Questions & Answers

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  • At what time does the pool open each day?

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