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Comfort Suites Airport

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12570 Jefferson Ave, Newport News, VA 23602
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Comfort Suites Airport
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Comfort Suites Airport
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Comfort Suites Airport
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151 reviews from our community

Traveler rating
    102
    30
    13
    2
    4
See reviews for
52
30
10
27
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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  • All months
    (151)
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    (40)
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    (61)
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    (19)
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1 review
5 of 5 stars Reviewed April 12, 2015 via mobile

I stayed here overnight traveling from Williamsburg. The employee that answered the phone Dana he was very helpful with directions to the hotel and provided great customer service on the phone. When I arrived he asked for my last name and recognized me because I had just spoken to him on the phone. The room was so gorgeous and the... More 

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

I work in a hotel business, but I never scene a great hotel with a great employees like the Comfort Suites Dana and Alex went over the extra mile ,the entire staff were caring about quality and comfort. Room was exceptionally clean and fresh. Continental breakfast was well stocked and staff attentive to restocking during breakfast hours. This is a... More 

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Sarmad, Thank you for taking the time to fill out our online survey. We are glad you enjoyed your stay and we sincerely appreciate your kind words. It is always nice when our guests acknowledge the staff, they take great pride in customer service. I will make sure to share you comments with them. We look forward to seeing... More 

Hampton, Virginia
1 review
5 of 5 stars Reviewed March 7, 2015

The beds at the hotel are perfect you feel like you are sleeping on a cloud. The staff is so friendly everyone I came across from the front desk to housekeeping had a smile on their face and gave me a sincere greeting. I can't wait to stay here again!!!

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Trish, Thank you for taking the time to fill out our online survey. Thank you so much for the kind words, I will make sure to share them with the staff. I am so glad you enjoyed your stay and we can't wait to see you again. More 

Brooklyn, New York
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

I stayed at the Comfort Inn Newport News Airport and it was great! The convenience is great due to the proximity of the restaurants interstate and shopping. The two best things in my opinion are the incredibly comfortable beds and the staff. Dana, Trish, Alex and Lee area great team at the front desk. I hope they get paid what... More 

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Dana, Thank you for taking the time to fill out our online survey. I am so glad you enjoyed your stay and I really appreciated your kind words and I will share them with the staff. We hope to see again very soon. More 

New York City, New York
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
2 of 5 stars Reviewed February 9, 2015

I stayed at this hotel based on current reviews and was very disappointed. This your standard comfort suites hotel that meets the needs for a quick overnight stay but not much else. As opposed to other comfort suites, the rooms are starting to get tired, internet access is weak, and the breakfast room was poorly stocked with items on the... More 

Was this review helpful? Yes 1
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Newport News Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the appropriate departments to ensure we handle these types of situations differently in the... More 

Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

The Hotel was well appointed, the staff was warm and friendly. The breakfast server was excellent and very helpful. I have stayed at many hotels, and this is definitely one of my favorite!! I will come back!

Was this review helpful? Yes 1
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Hi Cathy, I am very pleased to hear you enjoyed your hotel stay. We appreciated the kind words and we look forward to seeing you again soon. Sincerely, KKinard More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 5, 2014 via mobile

We stayed there for Thanksgiving weekend. Even though it's located near a lot of shopping centers and the airport it was still very peaceful and quiet. There are a ton of places to eat and shop. Malls, stores and movie theaters are all within a 15-20 minute drive. Anything you could possibly want to eat is on Jeffersob Avenue. The... More 

Was this review helpful? Yes 1
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear JazzyBG, thank you for taking the time to write a review. I'm glad you were able to enjoy a peaceful stay here with us while also enjoying the shopping and dining. I think we have a great location as well. We hope to see you again soon. Sincerely, KKinard More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 30, 2014

Driving over 7 hours on Thanksgiving Day, we had to change our hotel because we did not realize how far away we were from my girlfriend's son's home, so we went to Comfort Suites hoping they could accommodate us until Saturday. Imagine the anxiety ... I was met by Dana at the front desk. Talk about customer service Dana personifies!... More 

Was this review helpful? Yes 1
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear John, I am so glad we were able to help you out and thank you for the kind words. We strive to provide professional, courteous service and I will definitely pass on your comments to Dana. We look forward to you staying with us again the next time you are in the area. More 

Norcross, Georgia
1 review
5 of 5 stars Reviewed November 18, 2014

I was in town with my wife on business. We stayed at the Comfort Suites for 2 nights & decided to stay another night for fun. This is a prime location for this hotel that is completely surrounded by restaurants and shops. We really enjoyed the area as it was also really close to the Newport News Airport. The front... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Wilbur, Thanks for staying with us! Just because a person is on a budget does not mean they should receive crappy service or accommodations. We treat our guests like royalty no matter how much they pay. I'm glad you enjoyed your time with us, and hope that we'll be seeing you again. Sincerely, Jason More 

Virginia Beach, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 8, 2014

Checked in yesterday afternoon and the person checking me in was less than friendly. He spent the time on the phone with another customer arguing with them about not discounting their rate for booking the romance package. He couldn't spare a moment for me, to welcome me to the hotel, or even ask me to wait until the call was... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sherriebabbas, We definitely apologize for any signs of a previous guest that are left behind in a room. When people come to stay with us they expect good service and a clean room. We will use your review as a method for re-evaluating our inspection methods. We strive for perfection, but every now and then fall short of that target.... More 

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