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Comfort Suites Airport

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12570 Jefferson Ave, Newport News, VA 23602
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Best prices for: 1 room 1 guest
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155 Reviews from our TripAdvisor Community

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Traveler rating
    102
    33
    13
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    5
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed 1 week ago

I was extremely disappointed in this location. It was disgusting! The first room I was given hadn't been cleaned. The bed was unmade and used towels were strewn about. The clerk apologized profusely and gave me another room. There were dirty towels on the floor, half used water bottles lined up on the table, and hair on the bed. I... More 

Was this review helpful? Yes
Mishicot, Wisconsin
Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel was comfortable. Beds were soft with plenty of pillows. Gas station next door was convienent thanks to rental car with a slowly lowering tire. Staff was helpful. Plenty of restaurants nearby. Says its close to the airport, and probably is as the crow flies, however if you are driving a car its more like 15 minutes.

Was this review helpful? Yes
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your feedback. It is great to hear that you were comfortable during your stay and enjoyed the numerous amenities near our hotel. However, I am a little confused regarding your comment that the airport was a 15 minute drive. The Newport News International Airport is 2 blocks away. I hope we have the pleasure of... More 

washington dc
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel, friendly staff. very clean room, which is my most important criteria. second, they were able to check me in early (since I got there about 2 pm) , which I always appreciate and this was especially nice since I really needed a nap. two things that kind of annoyed me: After getting to my first room, they came... More 

Was this review helpful? Yes
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for taking the time to share with us your feedback. Thank you for your patience and understanding regarding being moved to different rooms, I will definitely discuss this with my front office manager to ensure we handle these situation differently. Also, I apologize for incidental hold of $50 not being clearly explained at check in. The... More 

Elkins
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 25, 2015

We came here on a weekend getaway to Buckroe Beach(in Hampton) and Williamsburg. It was a holiday weekend so I was pleasantly surprised at the nightly price. Great value! Hotel was clean, in a great neighborhood (lots of shopping and restaurants nearby) and I had an overall pleasant experience. The only reason I didn't give it 5 stars is because... More 

Was this review helpful? Yes
Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you for taking the time to share your feedback about your recent stay with us. I am glad you were able to enjoy our hotel, plus all the wonderful amenities nearby. I want to personally apologize for the lack of concern shown to you regarding your car alarm. Rest assured that we will conduct more training on situations like... More 

1 review
5 of 5 stars Reviewed April 12, 2015 via mobile

I stayed here overnight traveling from Williamsburg. The employee that answered the phone Dana he was very helpful with directions to the hotel and provided great customer service on the phone. When I arrived he asked for my last name and recognized me because I had just spoken to him on the phone. The room was so gorgeous and the... More 

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 6, 2015

I work in a hotel business, but I never scene a great hotel with a great employees like the Comfort Suites Dana and Alex went over the extra mile ,the entire staff were caring about quality and comfort. Room was exceptionally clean and fresh. Continental breakfast was well stocked and staff attentive to restocking during breakfast hours. This is a... More 

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Sarmad, Thank you for taking the time to fill out our online survey. We are glad you enjoyed your stay and we sincerely appreciate your kind words. It is always nice when our guests acknowledge the staff, they take great pride in customer service. I will make sure to share you comments with them. We look forward to seeing... More 

Hampton, Virginia
1 review
5 of 5 stars Reviewed March 7, 2015

The beds at the hotel are perfect you feel like you are sleeping on a cloud. The staff is so friendly everyone I came across from the front desk to housekeeping had a smile on their face and gave me a sincere greeting. I can't wait to stay here again!!!

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Trish, Thank you for taking the time to fill out our online survey. Thank you so much for the kind words, I will make sure to share them with the staff. I am so glad you enjoyed your stay and we can't wait to see you again. More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

I stayed at the Comfort Inn Newport News Airport and it was great! The convenience is great due to the proximity of the restaurants interstate and shopping. The two best things in my opinion are the incredibly comfortable beds and the staff. Dana, Trish, Alex and Lee area great team at the front desk. I hope they get paid what... More 

Was this review helpful? Yes
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Dear Dana, Thank you for taking the time to fill out our online survey. I am so glad you enjoyed your stay and I really appreciated your kind words and I will share them with the staff. We hope to see again very soon. More 

New York City, New York
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed February 9, 2015

I stayed at this hotel based on current reviews and was very disappointed. This your standard comfort suites hotel that meets the needs for a quick overnight stay but not much else. As opposed to other comfort suites, the rooms are starting to get tired, internet access is weak, and the breakfast room was poorly stocked with items on the... More 

Was this review helpful? Yes 1
Kimberly K, Director of Sales at Comfort Suites Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Newport News Airport. Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with the appropriate departments to ensure we handle these types of situations differently in the... More 

Virginia Beach, Virginia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

The Hotel was well appointed, the staff was warm and friendly. The breakfast server was excellent and very helpful. I have stayed at many hotels, and this is definitely one of my favorite!! I will come back!

Was this review helpful? Yes 1
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Hi Cathy, I am very pleased to hear you enjoyed your hotel stay. We appreciated the kind words and we look forward to seeing you again soon. Sincerely, KKinard More 

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