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All 37 Newport News hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602
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87%
Ranked #6 of 37 hotels in Newport News
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
Laurinda P Bronx, New York
  • Overview
  • Reviews (131)
  • Photos (27)
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131 people have reviewed this hotel

Traveler rating
    87
    27
    12
    1
    4
See reviews for
49
29
6
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Bronx, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

My husband and I enjoyed our stay here, we got free breakfast, internet and heard no airplanes flying overhead. We wished that we could have stayed longer, the staff was very accommodating and friendly to us. We had no problems thanks to Mr. Lee and the rest of the staff for making our stay so wonderful.

Was this review helpful? Yes 1
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Laurinda, I hope that means we'll be seeing you guys again soon! We love putting smiles on the faces of our guests. You'll be happy to know that though we are the closest hotel to the airport, we are not in any direct flight paths. That is why our place is so quiet. I will make sure the staff, and... More

Virginia Beach, Virginia
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The staff is friendly, professional, and personable. Breakfast is good. Hotel was clean. Room and bathroom were large. And there were plenty of outlets. That's where the good ends. We were there to celebrate our 21st Anniversary. When we stepped off the elevator on the 3rd floor, the hallway was hot and muggy. Our room was equally stifling. We assumed... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest, I am glad to hear that you did enjoy the major aspects of the hotel. We work hard to have a hotel that is clean with a friendly staff. Unfortunately, the heat in the hallway was an issue for you. Of course, that was not something that we planned for, and have since resolved the problem. As... More

Lancaster, New York, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago via mobile

Overall experience wasn't great. The breakfast was okay with a very friendly attendant during the week. We had an issue with ants on the desk in the room, told them at the front desk. Continued to have the problem until we left, nothing done about the issue.

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with the Comfort Suites Airport in Newport News. I'm sorry that you did not have a stellar experience while here, as that is our main goal. We try to serve an array of items at breakfast, changing the main options each day. When we come to treat a room for ants, we definitely need it to... More

Clinton, New Jersey
Top Contributor
134 reviews 134 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed for two nights on the second floor. Room had two full size beds, which were big enough for two adults and two kids. Room had some minor cosmetic issues, marks on the walls, loose faucet, average A/C. Beds were comfortable and the room was clean. The room and bathroom were spacious. The continental free breakfast was average. They... More

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JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing us during your last Newport News visit. Please do not hesitate to contact the front desk with anything that is preventing you from having an excellent stay while here. We will do our best to enhance your stay. I would love for you to contact me so we may know what room you were in. In... More

Arlington, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My first night here and watching TV when four guests come walking into my room with a room key. The front desk checked them into my room when I was already occupying it. This is totally unacceptable, poor management and a total invasion of my privacy and security. I have stayed in hundreds of hotels before and this is a... More

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JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

I apologize for the negative experience that you had on your first night. It was not an intentional act, but a mistake that we have actually used in training sessions to prevent from occurring again. From what I understand, with the exception of this initial incident, the rest of your stay was fine, as you were here for a while.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

This is an excellent place to stay. We love everything about it. Very clean. First class all the way. Clean big soft beds. Clean bathroom Carpet was clean. Room came with coffeemaker fridge. And microwave. Flatscreen tv.

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JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Reading this is providing an excellent end to my day. Guests have the best eyes in the business, so to know that you were completely satisfied is very encouraging. I will make sure that the rest of the staff is aware of your words. More

Manteo
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed July 15, 2014

Very comfortable and the staff was wonderful. Spacious room with jacuzzi in the corner of the room. Nice indoor pool and exercise facility. DVD player is a nice touch. Located by the airport and very close to great shopping and restaurants! Definitely would stay here again.

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Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed July 7, 2014

Our AAU Basketball team stayed at this hotel for 4 days for the AAU national championships. The hotel and all the staff were very friendly the front desk, house keeping, and the women who helped out with breakfast. I was really impressed with the level of customer service at this hotel. I would truly recommend this hotel to anyone traveling... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

I so excited to hear that you enjoyed your stay. When travelling from place to place with a large group we understand how important a good rate and great customer service can be to a guest. Hope you all were number one! More

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 6, 2014

My husband and I stayed for a night over the 4th of July weekend and it was simply lovely. Clean, great sized king room, friendly staff, free wifi and hot tasty breakfast! I have absolutely no complaints. Personally,I always forget a shower cap when we travel and sometimes other essentials but they had a notice in the BR that offered... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Knowing how busy that weekend can be, I'm glad you were able to get a room and enjoy yourself. We work hard to ensure that all of our guests have the best possible stay, no matter how busy we are. Thank you for choosing us! More

1 review
5 of 5 stars Reviewed July 4, 2014 via mobile

My daughter and I arrived at the hotel after 11 hours of driving...everyone was so welcoming and always carried a smile on there faces...I stayed five days and was treated well...Dana stood out a little more then others...he jokes, laughs and smiles while being very we'll mannered...at the end of our stay my 7 year old daughter felt so comfortable... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dana is definitely one of our best employees. I will make sure he knows how he impacted your stay. Though he stood out, I'm glad you enjoyed the rest of the staff as well. Please come see us again whenever in town. More

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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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Near Comfort Suites Airport

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Family Hotel in Newport News #6 Romantic Hotel in Newport News #9 Business Hotel in Newport News
Hotel Class
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
Number of rooms
104

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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