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All 38 Newport News hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602
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Comfort Suites Airport
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90%
Ranked #2 of 38 hotels in Newport News
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 5 weeks ago
Dawn V Snow Hill, North Carolina
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110 people have reviewed this hotel

Traveler rating
    76
    23
    8
    1
    2
See reviews for
40
25
6
19
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Snow Hill, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Only stayed one night to catch an early flight. Left my sunglasses in the shuttle van and Dana was wonderful in trying to find them for me even after I had returned home!!! Very clean and comfortable rooms!!! Lobby was very inviting and cozy!!! Would most definitely stay in the future and recommend to anyone!!!

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East Kingston, New Hampshire
1 review
5 of 5 stars Reviewed March 12, 2014

We have stopped at this hotel many times while visiting family over the years and each year we have come back the facility has been in wonderful and in clean condition. The breakfast buffet has been excellent and all employees very helpful. I recommend this hotel very highly. MC

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lleib, Director of Sales at Comfort Suites Airport, responded to this review

Thanks for your continued patronage of the Comfort Suites! We truly appreciate your business and your kind words. See you next time!! Lori Leib - Director of Sales More

Stafford, Virginia
1 review
5 of 5 stars Reviewed March 4, 2014

We have been staying there for numerous years and each time is a very pleasant experience. The staff caters to the athletes and coaches. The motel is very clean and very well maintained. We will continue to stay with them whenever we are in town for a competition.

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lleib, Director of Sales at Comfort Suites Airport, responded to this review

We appreciate you! Thanks for your loyalty to our hotel and for sharing your positive experiences. We look forward working with you for many years moving forward. Lori Leib- Director of Sales More

Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed March 3, 2014

Thank you to the staff at the Comfort Suites of Newport News. Our high school cross country and track teams always stay at this location when competing in the Williamsburg/Hampton and surrounding areas. The crew is always accommodating and go out of their way to make our visit the best it can be. Great rates, clean rooms and kind staff.... More

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lleib, Director of Sales at Comfort Suites Airport, responded to this review

Thanks for taking the time to write a review!! We appreciate your business and are always happy to have you here. We are thrilled that you find us to be consistent and accommodating. We look forward to seeing you all again real soon! Lori Leib Director of Sales More

Yorktown, Virginia
1 review
5 of 5 stars Reviewed February 16, 2014 via mobile

Excellent getaway for a weekend quite and the staff had a great attitude. The location is good because there were many food options to choose from and within walking distance. If you wish to take a break from the normal routine then stay a night or two to take time to yourself

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lleib, Director of Sales at Comfort Suites Airport, responded to this review

We appreciate your business and we thank you for your feedback! It's great to know that you were able to experience relaxation here at our property. Since the location was a good fit for you, we hope to see you again real soon! Lori Leib - Director of Sales More

Finger Lakes Wine Country Region, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 16, 2014

Our family stayed here overnight while traveling to the Outerbanks for vacation. Front desk staff was courteous and professional. As we were checking in, another guest was wheeling in several bags of ice. He explained that the ice machines were not working and he had to buy his own. This did not impact us as we had cold drinks and... More

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lleib, Director of Sales at Comfort Suites Airport, responded to this review

Thanks for choosing us on your way to the Outer Banks. We are glad that you were greeted by our professional and friendly front desk. In addition, we are glad that you had a chance to enjoy breakfast prior to your departure. We regret that you found our queen beds to be small. Please keep us in my the next... More

Kilmarnock, Virginia
1 review
3 of 5 stars Reviewed January 25, 2014

Three things of note: the sink was cracked ... and had been for a while ... and the upper one inch of it had soap scum on it. There were spots of blood on the underside of comforter. All other aspects seemed to be satisfactory.

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lleib, Director of Sales at Comfort Suites Airport, responded to this review

We appreciate that you took the time to write a review but extremely sorry that you had issues with your room. You can be sure that the concerns that you had will be addressed for future guests. We hope that you will give us another opportunity to serve you. You may contact me personally if your travels bring you back... More

Williamsburg, Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 of 5 stars Reviewed January 22, 2014

Outstanding service upon check in with Front Desk Employee. However, the next morning at about 8:30am, no where near checkout, there was a loud knock on the door which interrupted our sleep. The do not disturb sign was on the door and clearly visible. It was housekeeping, asking if I would be checking out. Keep in mind, check out is... More

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lleib, Director of Sales at Comfort Suites Airport, responded to this review

We appreciate your feedback! Thanks for taking the time to write. Please know that management did become involved in this situation after it was reported by the front desk staff. You can be sure that this will not happen again. Please accept our sincerest apologies as there is no excuse for this type of behavior by housekeeping. We hope that... More

Smithfield, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2014

I was in Newport News for a work party and decided to stay at this hotel. I am glad I did. I arrived late and front desk staff was quick and efficient. I loved the set up of the rooms. We had a king bed and a pull out couch and it was plenty spacious. The beds were very comfortable.... More

Was this review helpful? Yes 1
lleib, Director of Sales at Comfort Suites Airport, responded to this review

Thanks for taking the time to write. We really appreciate your business and your feedback. We are thrilled that the room provided a good night's sleep and a memorable experience. We hope you will visit again soon! Lori Leib - Director of Sales More

Negril, Jamaica
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 of 5 stars Reviewed November 4, 2013

Good evening, Previously I had given this establishment a high rating. Unfortunately my former review of Comfort Suites Airport has changed for the worse. Many amenities have been taken away: which were formerly considered to be relevant. Pizza night, chocolate chip cookies, newspaper delivered to your door - all gone! Security is an issue at this hotel. The exterior carded... More

Was this review helpful? Yes
lleib, Director of Sales at Comfort Suites Airport, responded to this review

First I would like to thank you for the many times that you have stayed with Comfort Suites, and also for any past reviews that you have written. But, I would also like to address some of the concerns that you have pointed out. Pizza night is still consistent with this hotel, being offered on Wednesdays only, as it has... More

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Additional Information about Comfort Suites Airport

Also Known As:
Comfort Suites Airport Hotel Newport News
Comfort Suites Airport Hotel
Newport News Comfort Suites
Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Newport News
#6 Business Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Official Description (provided by the hotel):
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
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