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All 37 Newport News hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602
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88%
Ranked #6 of 37 Hotels in Newport News
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Phillip R
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140 reviews from our community

Traveler rating
    93
    30
    12
    1
    4
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51
29
7
23
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Your hospitality was so welcoming that I will stay with out anytime I am in the area. I travel frequently, and your location and staff was nothing less than perfect. Breakfast was an added bonus, and the front desk was so accommodating with a shuttle and suggestions. Wow!

Was this review helpful? Yes
Charlottesville, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is very upscale and the location was perfect. Shopping nearby, located between the beach and Busch Gardens. Everyone was happy. Front Desk staff was so professional I thought I was at the Hilton!!

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Roanoke, Virginia
1 review
5 of 5 stars Reviewed 2 days ago NEW

I stayed there while I was visiting family. Everyone was so nice. The room was fabulous and housekeeper was very attentive to our needs. The young woman at the front desk was so sweet to my daughter. Made her feel like a princess. She even gave us a discount at her restaurant. Simply amazing.

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

I arrived late on a Thursday night. Tired from the road, Michelle was very accommodating to my needs. Very informative about the locations of what I was looking for. Breakfast the next day was very nice too. I had a wonderful time in Newport News, partly because of the stay in your nice hotel. The rooms were immaculate, service was... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My club along with several friends booked several rooms for a charity event weekend. The hotel was very clean as always. The staff was extremely friendly & helpful throughout the entire weekend. Working with Kim K. In Sales was Awesome. ..Our team & others plan to continue to utilize this location in the upcoming year(s). Awesome hotel!!!

Was this review helpful? Yes 1
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Ms H, When you all come back we'll be waiting with open arms! Once you stay at the Comfort Suites you're considered family. We thank you sincerely for choosing us, and even more so for your kind words. More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Absolutely loved my stay last weekend at this awesome hotel, so serious! I'm big on customer service & Ms. Trish & staff provided excellent customer service the entire time! I'm so looking forward to my next stay! Ms. Seka Watson

Was this review helpful? Yes 2
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear Ms. Watson, I am thrilled that you find our hotel awesome, we sure think so and it's always nice to hear others feel the same way. Thank you for the kind words about the staff, they really do a great job and I will pass this on to them. We look forward to seeing you again soon. Sincerely, Kim. More

Newport News, Virginia
1 review
5 of 5 stars Reviewed September 5, 2014

This was the first place I stayed in when I came to Newport News. The rooms are great and everything seems to work properly. When something needed maintenance the staff responded quickly and efficiently. The atmosphere is pleasant and breakfast it great. I found the staff very friendly. When I needed something from the staff Lee Artist (excellent guy) took... More

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KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear AI R, I am so glad to hear that you were extremely satisfied, those words are always great to hear. Our staff here at the hotel always tries to go above and beyond our guests expectations. I will definitely pass on your kind remarks to Lee. More

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 2, 2014

I was pleasantly surprised with this hotel as I would not normally stay at a Comfort/Choice branded hotel. Stayed here for two days during Labor Day weekend based on recommendation from friend who had stayed previously. Room was clean and the hotel seemed to be in good condition. Price was also good. Great customer service skills displayed by all members... More

Was this review helpful? Yes
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear readytogetawaay, Thank you so much for the kind words! We take great pride in our hotel and do our very best to keep the hotel clean and in good condition. We did have a slight issue with one of our AC units during your stay and that has since been resolved. Also I'd like to thank you for noticing... More

Poland, Ohio
Senior Contributor
48 reviews 48 reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed August 31, 2014

Used this hotel for a one night business trip... Lee, the evening manager, was great with suggestions for dinner and even found me an auto parts store nearby that I needed. The room was clean and very comfortable. Breakfast was "above average" with HOT selections. Coffee could be stronger!!! I would stay here again with no hesitation.

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dear DJR534, It sounds like Lee is on fire! Glad that he could be of service, and even more elated that you gave us the opportunity to show what we're about. We pride ourselves on going above and beyond what our guests want. Whenever you are back in town do not hesitate to come by. Sincerely, Jason General Manager More

Bronx, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 23, 2014 via mobile

My husband and I enjoyed our stay here, we got free breakfast, internet and heard no airplanes flying overhead. We wished that we could have stayed longer, the staff was very accommodating and friendly to us. We had no problems thanks to Mr. Lee and the rest of the staff for making our stay so wonderful.

Was this review helpful? Yes 1
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Laurinda, I hope that means we'll be seeing you guys again soon! We love putting smiles on the faces of our guests. You'll be happy to know that though we are the closest hotel to the airport, we are not in any direct flight paths. That is why our place is so quiet. I will make sure the staff, and... More

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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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