We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 37 Newport News hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602
Hotel website
Hotel deals
Hotel amenities
Special Offer
Choice Privileges Points
Save Saved
You added Comfort Suites Airport to your Saves list
Comfort Suites Airport
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
88%
Ranked #5 of 37 Hotels in Newport News
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Al R Newport News, Virginia
Write a Review

134 reviews from our community

Traveler rating
    88
    29
    12
    1
    4
See reviews for
49
29
7
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Newport News, Virginia
1 review
5 of 5 stars Reviewed 2 weeks ago

This was the first place I stayed in when I came to Newport News. The rooms are great and everything seems to work properly. When something needed maintenance the staff responded quickly and efficiently. The atmosphere is pleasant and breakfast it great. I found the staff very friendly. When I needed something from the staff Lee Artist (excellent guy) took... More

Was this review helpful? Yes
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was pleasantly surprised with this hotel as I would not normally stay at a Comfort/Choice branded hotel. Stayed here for two days during Labor Day weekend based on recommendation from friend who had stayed previously. Room was clean and the hotel seemed to be in good condition. Price was also good. Great customer service skills displayed by all members... More

Was this review helpful? Yes
Poland, Ohio
Senior Contributor
43 reviews 43 reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Used this hotel for a one night business trip... Lee, the evening manager, was great with suggestions for dinner and even found me an auto parts store nearby that I needed. The room was clean and very comfortable. Breakfast was "above average" with HOT selections. Coffee could be stronger!!! I would stay here again with no hesitation.

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dear DJR534, It sounds like Lee is on fire! Glad that he could be of service, and even more elated that you gave us the opportunity to show what we're about. We pride ourselves on going above and beyond what our guests want. Whenever you are back in town do not hesitate to come by. Sincerely, Jason General Manager More

Bronx, New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

My husband and I enjoyed our stay here, we got free breakfast, internet and heard no airplanes flying overhead. We wished that we could have stayed longer, the staff was very accommodating and friendly to us. We had no problems thanks to Mr. Lee and the rest of the staff for making our stay so wonderful.

Was this review helpful? Yes 1
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Laurinda, I hope that means we'll be seeing you guys again soon! We love putting smiles on the faces of our guests. You'll be happy to know that though we are the closest hotel to the airport, we are not in any direct flight paths. That is why our place is so quiet. I will make sure the staff, and... More

Virginia Beach, Virginia
Contributor
19 reviews 19 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The staff is friendly, professional, and personable. Breakfast is good. Hotel was clean. Room and bathroom were large. And there were plenty of outlets. That's where the good ends. We were there to celebrate our 21st Anniversary. When we stepped off the elevator on the 3rd floor, the hallway was hot and muggy. Our room was equally stifling. We assumed... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dear Valued Guest, I am glad to hear that you did enjoy the major aspects of the hotel. We work hard to have a hotel that is clean with a friendly staff. Unfortunately, the heat in the hallway was an issue for you. Of course, that was not something that we planned for, and have since resolved the problem. As... More

Lancaster, New York, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago via mobile

Overall experience wasn't great. The breakfast was okay with a very friendly attendant during the week. We had an issue with ants on the desk in the room, told them at the front desk. Continued to have the problem until we left, nothing done about the issue.

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Thank you for staying with the Comfort Suites Airport in Newport News. I'm sorry that you did not have a stellar experience while here, as that is our main goal. We try to serve an array of items at breakfast, changing the main options each day. When we come to treat a room for ants, we definitely need it to... More

Clinton, New Jersey
Top Contributor
136 reviews 136 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed for two nights on the second floor. Room had two full size beds, which were big enough for two adults and two kids. Room had some minor cosmetic issues, marks on the walls, loose faucet, average A/C. Beds were comfortable and the room was clean. The room and bathroom were spacious. The continental free breakfast was average. They... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Thank you for choosing us during your last Newport News visit. Please do not hesitate to contact the front desk with anything that is preventing you from having an excellent stay while here. We will do our best to enhance your stay. I would love for you to contact me so we may know what room you were in. In... More

Arlington, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 12, 2014

My first night here and watching TV when four guests come walking into my room with a room key. The front desk checked them into my room when I was already occupying it. This is totally unacceptable, poor management and a total invasion of my privacy and security. I have stayed in hundreds of hotels before and this is a... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

I apologize for the negative experience that you had on your first night. It was not an intentional act, but a mistake that we have actually used in training sessions to prevent from occurring again. From what I understand, with the exception of this initial incident, the rest of your stay was fine, as you were here for a while.... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 25, 2014

This is an excellent place to stay. We love everything about it. Very clean. First class all the way. Clean big soft beds. Clean bathroom Carpet was clean. Room came with coffeemaker fridge. And microwave. Flatscreen tv.

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Reading this is providing an excellent end to my day. Guests have the best eyes in the business, so to know that you were completely satisfied is very encouraging. I will make sure that the rest of the staff is aware of your words. More

Manteo
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed July 15, 2014

Very comfortable and the staff was wonderful. Spacious room with jacuzzi in the corner of the room. Nice indoor pool and exercise facility. DVD player is a nice touch. Located by the airport and very close to great shopping and restaurants! Definitely would stay here again.

Was this review helpful? Yes
Owners: What's your side of the story?
If you own or manage Comfort Suites Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Comfort Suites Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Priceline, Booking.com, Orbitz, Tingo, Hotels.com, Choice Hotels, Reservation Counter, Odigeo, Venere and Otel so you can book your Comfort Suites Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

28 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (11)
Viewed
View from room (1)
Viewed
Room/suite (7)
Viewed
Bathroom (1)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
Room/suite (6)
Viewed
Dining (3)
Viewed
Hotel & grounds (3)
Viewed
Pool/beach area (1)
Viewed
Other (5)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in Newport News with
any amenities