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Comfort Suites Airport

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12570 Jefferson Ave, Newport News, VA 23602
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1 room 1 guest
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164 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Rutland, Vermont
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Top notch from beginning to end. Front desk person, Sara, was very friendly and welcoming. Room was Clean. Great water pressure in shower. Comfortable bed with perfect pillows. Strong, cold a/c. Thick, cottony towels. Polite, friendly housekeeping staff. Break fast was the usual items, and definitely enough to get my day started. Great location, close to everything. The only thing... More 

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Level Contributor
4 reviews
4 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

Booked the hotel online after reading a couple of reviews, we were ok the first night because we were so tired, the complimentary breakfast the next morning is anything but complimentary the only thing they had was the waffles and pretty much nothing else,so after a lousy breakfast we went about town and when we arrived back at the hotel... More 

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maryland
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 2 weeks ago

i have stayed at this hotel 3x in the past 6 weeks. The first time was great. I was greeted with enthusiasm made to feel special they even bought pizza and put it in the lobby and warm cookies too. The room and breakfast we're great. great first experience. The second time I visited I smelled a very foul smell... More 

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Ashland, Virginia
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I booked here at last minute due to having to stay at a poor quality hotel my prior night in Newport News. Comfort Suites came through as usual. Comfortable beds and staff was very helpful. I would stay here again and again! The breakfast is also enough for me and the little one. Plenty of breakfast choices considering the large... More 

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WIlson NC
Level Contributor
103 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed in 322, and other than the lady in the room next to us screaming and cursing at her kids from 7-7:30 am, we had a perfect stay. LOTS to do nearby, we even walked to restaurants and shops. Room was clean, well appointed and the beds were VERY comfy.Breakfast was about what you expect, but way to crowded in... More 

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Monroe, GA
Level Contributor
31 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 27, 2015

Very comfortable and very clean. Wish I could take the pillows with me. Nice breakfast friendly staff. First time ever in this area. Thank you Choice Hotel for providing a nice place to rest for one night. Will keep you in mind if we are in the area again.

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed July 16, 2015

My family and I stayed here on Memorial Day weekend because we had a basketball tournament nearby. I not only stayed there with my family. I also had the rest of the team to stay as well. We were greeted with grand hospitality when we arrived as our team was acknowledged with a sign of our team name on the... More 

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1 review
5 of 5 stars Reviewed July 6, 2015

I have stayed in numerous hotels and this was definitely the best. I hear a lot of bad stories about Newport News so I was slightly worried about staying there but it was definitely a pleasant surprise . The room my boyfriend and I stayed in was nice and neat. I don't generally sleep well even at home and the... More 

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Phoenix, Arizona
Level Contributor
52 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed June 24, 2015

I was extremely disappointed in this location. It was disgusting! The first room I was given hadn't been cleaned. The bed was unmade and used towels were strewn about. The clerk apologized profusely and gave me another room. There were dirty towels on the floor, half used water bottles lined up on the table, and hair on the bed. I... More 

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Mishicot, Wisconsin
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed June 19, 2015

Hotel was comfortable. Beds were soft with plenty of pillows. Gas station next door was convienent thanks to rental car with a slowly lowering tire. Staff was helpful. Plenty of restaurants nearby. Says its close to the airport, and probably is as the crow flies, however if you are driving a car its more like 15 minutes.

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Abel C, General Manager at Comfort Suites Airport, responded to this review

Thank you very much for your feedback. It is great to hear that you were comfortable during your stay and enjoyed the numerous amenities near our hotel. However, I am a little confused regarding your comment that the airport was a 15 minute drive. The Newport News International Airport is 2 blocks away. I hope we have the pleasure of... More 

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