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Comfort Suites Airport

2.5 of 5 12570 Jefferson Ave, Newport News, VA 23602
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Certificate of Excellence 2014
Comfort Suites Airport
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Comfort Suites Airport
Comfort Suites Airport
Comfort Suites Airport
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147 reviews from our community

Traveler rating
    98
    30
    13
    1
    5
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53
30
7
25
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The Hotel was well appointed, the staff was warm and friendly. The breakfast server was excellent and very helpful. I have stayed at many hotels, and this is definitely one of my favorite!! I will come back!

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We stayed there for Thanksgiving weekend. Even though it's located near a lot of shopping centers and the airport it was still very peaceful and quiet. There are a ton of places to eat and shop. Malls, stores and movie theaters are all within a 15-20 minute drive. Anything you could possibly want to eat is on Jeffersob Avenue. The... More 

Was this review helpful? Yes 1
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear JazzyBG, thank you for taking the time to write a review. I'm glad you were able to enjoy a peaceful stay here with us while also enjoying the shopping and dining. I think we have a great location as well. We hope to see you again soon. Sincerely, KKinard More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Driving over 7 hours on Thanksgiving Day, we had to change our hotel because we did not realize how far away we were from my girlfriend's son's home, so we went to Comfort Suites hoping they could accommodate us until Saturday. Imagine the anxiety ... I was met by Dana at the front desk. Talk about customer service Dana personifies!... More 

Was this review helpful? Yes 1
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear John, I am so glad we were able to help you out and thank you for the kind words. We strive to provide professional, courteous service and I will definitely pass on your comments to Dana. We look forward to you staying with us again the next time you are in the area. More 

Norcross, Georgia
1 review
5 of 5 stars Reviewed November 18, 2014

I was in town with my wife on business. We stayed at the Comfort Suites for 2 nights & decided to stay another night for fun. This is a prime location for this hotel that is completely surrounded by restaurants and shops. We really enjoyed the area as it was also really close to the Newport News Airport. The front... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Wilbur, Thanks for staying with us! Just because a person is on a budget does not mean they should receive crappy service or accommodations. We treat our guests like royalty no matter how much they pay. I'm glad you enjoyed your time with us, and hope that we'll be seeing you again. Sincerely, Jason More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 of 5 stars Reviewed November 10, 2014

A friend of my daughters had her iPhone stolen out of the room Saturday. It was in a bag in their room so its bot like it was laying out in plain sight. Management confirmed that the cleaning lady was the only other person to access the room. The family offered a cash reward to the thief and she failed... More 

Was this review helpful? Yes
JDavisTGO, Manager at Comfort Suites Airport, responded to this review

OBXMomOf2, I understand your desire to take the defense of someone that is close to you, as I would probably do the same. The only issue is that your respone is based upon one side of the story. At Comfort Suites we take all complaints serious, and respond in an objective and unbaised manner regardless of any knowledge we have... More 

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed November 8, 2014

Checked in yesterday afternoon and the person checking me in was less than friendly. He spent the time on the phone with another customer arguing with them about not discounting their rate for booking the romance package. He couldn't spare a moment for me, to welcome me to the hotel, or even ask me to wait until the call was... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sherriebabbas, We definitely apologize for any signs of a previous guest that are left behind in a room. When people come to stay with us they expect good service and a clean room. We will use your review as a method for re-evaluating our inspection methods. We strive for perfection, but every now and then fall short of that target.... More 

Hampton, Virginia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 31, 2014

I stay at many hotels but the experience that I received here was top notch the courteous and friendly staff was helpful and made sure that my stay was comfortable. It was the best experience that I have had and I would like to thank all of the staff members that made my stay so enjoyable. Thank you Lee, Dana... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sean, Thank you for returning to our property. Returning to a hotel is probably one of the biggest compliments we can receive. We look forward to seeing you again. Sincerely, Jason More 

1 review
5 of 5 stars Reviewed October 29, 2014 via mobile

Only thing I can say is amazing. Staff very helpful. One stood out the most her name was Michelle. Very pleasant young lady. The rooms were very clean. If I needed help finding something the staff was there to help. I would recommend it to all friends and family staying in your area. I wish I would have had more... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Valued Guest, Thank you for coming to hang out with us! Though Michelle works the late shift we wanted someone there that would still give you a smile. Please do not hesitate to come see us again! More 

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed October 28, 2014

Our stay at Comfort Suites was so comfortable that I thought I was on a magical vacation opposed to the business trip i was supposed to be on. Alex checked me in, and from that moment of walking in the door, it made my stay. He was such a charming young man. When I arrived to my room, the King... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Buford, Thank you so very much! Whenever you're not working come back and see us on vacation. There are many things to do in the Hampton Roads area that we could recommend. I will definitely let Alex know how he impacted your stay. He just started working here not too long ago, but he is already part of the family.... More 

Newport News, Virginia
1 review
5 of 5 stars Reviewed October 24, 2014

I Just moved in the area about a year ago & would always drive by this hotel to & from work. I decided to wine & dine my fiancé last weekend at Red Lobster which was a few steps from the hotel. After dinner we went shopping across the street to walk off our dinner & returned to this clean... More 

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Michael, We are constantly trying to improve our cleanliness and customer service. Glad your romantic evening went well! Come see us again. Jason, General Manager More 

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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites
Hotel Style:
#6 Romantic Hotel in Newport News
#7 Business Hotel in Newport News
#7 Family Hotel in Newport News

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