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All 38 Newport News hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602
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Ranked #6 of 38 Hotels in Newport News
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Wilbur R Norcross, Georgia
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144 reviews from our community

Traveler rating
    95
    30
    13
    1
    5
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52
30
7
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Norcross, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

I was in town with my wife on business. We stayed at the Comfort Suites for 2 nights & decided to stay another night for fun. This is a prime location for this hotel that is completely surrounded by restaurants and shops. We really enjoyed the area as it was also really close to the Newport News Airport. The front... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Wilbur, Thanks for staying with us! Just because a person is on a budget does not mean they should receive crappy service or accommodations. We treat our guests like royalty no matter how much they pay. I'm glad you enjoyed your time with us, and hope that we'll be seeing you again. Sincerely, Jason More

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

A friend of my daughters had her iPhone stolen out of the room Saturday. It was in a bag in their room so its bot like it was laying out in plain sight. Management confirmed that the cleaning lady was the only other person to access the room. The family offered a cash reward to the thief and she failed... More

Was this review helpful? Yes
JDavisTGO, Manager at Comfort Suites Airport, responded to this review

OBXMomOf2, I understand your desire to take the defense of someone that is close to you, as I would probably do the same. The only issue is that your respone is based upon one side of the story. At Comfort Suites we take all complaints serious, and respond in an objective and unbaised manner regardless of any knowledge we have... More

Virginia Beach, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Checked in yesterday afternoon and the person checking me in was less than friendly. He spent the time on the phone with another customer arguing with them about not discounting their rate for booking the romance package. He couldn't spare a moment for me, to welcome me to the hotel, or even ask me to wait until the call was... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sherriebabbas, We definitely apologize for any signs of a previous guest that are left behind in a room. When people come to stay with us they expect good service and a clean room. We will use your review as a method for re-evaluating our inspection methods. We strive for perfection, but every now and then fall short of that target.... More

Hampton, Virginia, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

I stay at many hotels but the experience that I received here was top notch the courteous and friendly staff was helpful and made sure that my stay was comfortable. It was the best experience that I have had and I would like to thank all of the staff members that made my stay so enjoyable. Thank you Lee, Dana... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Sean, Thank you for returning to our property. Returning to a hotel is probably one of the biggest compliments we can receive. We look forward to seeing you again. Sincerely, Jason More

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Only thing I can say is amazing. Staff very helpful. One stood out the most her name was Michelle. Very pleasant young lady. The rooms were very clean. If I needed help finding something the staff was there to help. I would recommend it to all friends and family staying in your area. I wish I would have had more... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Valued Guest, Thank you for coming to hang out with us! Though Michelle works the late shift we wanted someone there that would still give you a smile. Please do not hesitate to come see us again! More

Philadelphia, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

Our stay at Comfort Suites was so comfortable that I thought I was on a magical vacation opposed to the business trip i was supposed to be on. Alex checked me in, and from that moment of walking in the door, it made my stay. He was such a charming young man. When I arrived to my room, the King... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Buford, Thank you so very much! Whenever you're not working come back and see us on vacation. There are many things to do in the Hampton Roads area that we could recommend. I will definitely let Alex know how he impacted your stay. He just started working here not too long ago, but he is already part of the family.... More

Newport News, Virginia
1 review
5 of 5 stars Reviewed October 24, 2014

I Just moved in the area about a year ago & would always drive by this hotel to & from work. I decided to wine & dine my fiancé last weekend at Red Lobster which was a few steps from the hotel. After dinner we went shopping across the street to walk off our dinner & returned to this clean... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Michael, We are constantly trying to improve our cleanliness and customer service. Glad your romantic evening went well! Come see us again. Jason, General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 20, 2014 via mobile

I arrived late on a Thursday night. Tired from the road, Michelle was very accommodating to my needs. Very informative about the locations of what I was looking for. Breakfast the next day was very nice too. I had a wonderful time in Newport News, partly because of the stay in your nice hotel. The rooms were immaculate, service was... More

Was this review helpful? Yes 1
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

John, I will definitely pass along your kind words. She is awesome! But think you for giving us the chance to show you what kind of customer service skills are within our capabilities. Jason General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014

My club along with several friends booked several rooms for a charity event weekend. The hotel was very clean as always. The staff was extremely friendly & helpful throughout the entire weekend. Working with Kim K. In Sales was Awesome. ..Our team & others plan to continue to utilize this location in the upcoming year(s). Awesome hotel!!!

Was this review helpful? Yes 1
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Ms H, When you all come back we'll be waiting with open arms! Once you stay at the Comfort Suites you're considered family. We thank you sincerely for choosing us, and even more so for your kind words. More

1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 23, 2014 via mobile

Absolutely loved my stay last weekend at this awesome hotel, so serious! I'm big on customer service & Ms. Trish & staff provided excellent customer service the entire time! I'm so looking forward to my next stay! Ms. Seka Watson

Was this review helpful? Yes 2
KKinard, Director of Sales at Comfort Suites Airport, responded to this review

Dear Ms. Watson, I am thrilled that you find our hotel awesome, we sure think so and it's always nice to hear others feel the same way. Thank you for the kind words about the staff, they really do a great job and I will pass this on to them. We look forward to seeing you again soon. Sincerely, Kim. More

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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
Number of rooms: 104
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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