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All 37 Newport News hotels

Comfort Suites Airport

2.5 of 5 Hotel   |   12570 Jefferson Ave, Newport News, VA 23602
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90%
Ranked #4 of 37 hotels in Newport News
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Mickey D
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126 people have reviewed this hotel

Traveler rating
    87
    26
    9
    1
    3
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48
28
6
20
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

This is an excellent place to stay. We love everything about it. Very clean. First class all the way. Clean big soft beds. Clean bathroom Carpet was clean. Room came with coffeemaker fridge. And microwave. Flatscreen tv.

Was this review helpful? Yes
Manteo
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

Very comfortable and the staff was wonderful. Spacious room with jacuzzi in the corner of the room. Nice indoor pool and exercise facility. DVD player is a nice touch. Located by the airport and very close to great shopping and restaurants! Definitely would stay here again.

Was this review helpful? Yes
Harrisburg, Pennsylvania
1 review
5 of 5 stars Reviewed 3 weeks ago

Our AAU Basketball team stayed at this hotel for 4 days for the AAU national championships. The hotel and all the staff were very friendly the front desk, house keeping, and the women who helped out with breakfast. I was really impressed with the level of customer service at this hotel. I would truly recommend this hotel to anyone traveling... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

I so excited to hear that you enjoyed your stay. When travelling from place to place with a large group we understand how important a good rate and great customer service can be to a guest. Hope you all were number one! More

Philadelphia, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed for a night over the 4th of July weekend and it was simply lovely. Clean, great sized king room, friendly staff, free wifi and hot tasty breakfast! I have absolutely no complaints. Personally,I always forget a shower cap when we travel and sometimes other essentials but they had a notice in the BR that offered... More

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JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Knowing how busy that weekend can be, I'm glad you were able to get a room and enjoy yourself. We work hard to ensure that all of our guests have the best possible stay, no matter how busy we are. Thank you for choosing us! More

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My daughter and I arrived at the hotel after 11 hours of driving...everyone was so welcoming and always carried a smile on there faces...I stayed five days and was treated well...Dana stood out a little more then others...he jokes, laughs and smiles while being very we'll mannered...at the end of our stay my 7 year old daughter felt so comfortable... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Dana is definitely one of our best employees. I will make sure he knows how he impacted your stay. Though he stood out, I'm glad you enjoyed the rest of the staff as well. Please come see us again whenever in town. More

East Longmeadow, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We arrived late due to delays at the airport and called ahead. The lady at the front desk was very friendly and accommodating. Once there, the rooms were so warm and inviting that it felt like home. All the shopping and dining were close by that it was extremely convenient. We met friends and family for our niece's graduation and... More

Was this review helpful? Yes 1
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Glad we could be of service! We believe that clean rooms and friendly staff are the keys to a great hotel. Good to know someone else thinks so too. Thank you... More

Chapel Hill, North Carolina
1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed in the Comfort Suite Airport for sixteen days and a wake-up for my wife surgery . The service was the best from the initial phone call , the cheerful front desk staff , the breakfast , and house keeping was outstanding . Thanks for making stay as joyful and relaxing as possible ,this aided in my wife speedy... More

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JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

It was definitely a pleasure having you and the family stay with us. In that sixteen days you all became like our family. If you can think of anything we could have done to make your stay more comfortable please do not hesitate to contact us, as we are always looking for ways to improve. More

Longview, Texas
Top Contributor
51 reviews 51 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed June 23, 2014

My wife and I recently stayed in the Comfort Suites near Patrick Henry Field in Newport News. The hotel was clean. The staff was friendly. Breakfast was as good as can be expected for a free hotel hot breakfast. I believe the manager himself drove us to the airport! We felt like we got first class personal service at this... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

Your words of praise are definitely appreciated and will be shared with the staff. We put a lot of effort into our work, so it's good to know it hasn't gone unnoticed. If ever in town again, please do not hesitate to come on by! More

radford
1 review
5 of 5 stars Reviewed June 23, 2014 via mobile

My family stayed three nights. We hadn't even planned on staying the last night but we found ourselves enjoying the area so very much. The hotel was clean and inviting. The breakfast staff was so cheery and a nice way to start the day. Free flowing coffee and happy, helpful service all day long. My son loved the pool.

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

I am glad that you enjoyed your stay with us. Everything we do is centered around our guests. Please come see again! More

Newport News, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 22, 2014

Great location - with numerous restaurants & shops nearby, including the Olive Garden & Red Lobster adjacent to the Hotel's parking lot. Bright points: Trish - the Front Desk Mgr was GREAT on the phone when reserving the room, as well as during the hotel check-in, and when we had to switch rooms. It was my birthday, and she even... More

Was this review helpful? Yes
JDavisTGO, General Manager at Comfort Suites Airport, responded to this review

I'm a glad that you had such a wonderful pre-arrival experience. We aim to please even before our guest arrive. But, I would also like to address some of your other concerns: Trish came to your room after your initial complaint about the AC unit and reported that it was working perfectly fine. Any issues with water temperature or water... More

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Additional Information about Comfort Suites Airport

Address: 12570 Jefferson Ave, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Airport 2.5*
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Also Known As:
Comfort Suites Airport Hotel Newport News
Newport News Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#5 Family Hotel in Newport News #5 Romantic Hotel in Newport News #7 Business Hotel in Newport News
Hotel Class
Official Description (provided by the hotel)
Comfort Suites Airport in Newport News, VA is a great value for stylish suites. In addition to beautiful guestrooms, the hotel is known for outstanding customer service, modern amenities and convenient access to Colonial Williamsburg and Virginia Beach. Immaculate suites contain one king bed or two queen beds. Our hotel is proud to be 100% Non Smoking. There are microwaves and refrigerators in every room and a separate living area. Relax in our heated indoor swimming pool or workout in our Fitness Center. Our delicious complimentary Hot Breakfast is served daily and includes fresh eggs, bacon or sausage, make your own waffles as well as fruit, yogurt, hot & cold cereals, bagels, muffins and pastries ... to name a few. We are only 1 mile from the Newport News/Williamsburg International Airport (PHF)and offer complimentary airport shuttle service. ... more   less 
Number of rooms
104

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