The hotels room cleanliness was a huge appointment to the family. The carpet underneath the bed was poorly vacuumed; we found crumbs all over the floor. There were ants crawling everywhere but most importantly the bed. The hotel room did not provide sufficient toiletries. My daughter had to go to the front desk to request for soap, shampoo and lotion.... more

This is the second time we have stayed here for over a week. the management are open to price negotiation for long stays. we found it just as good as last time, the third floor is a smoking floor, perhaps some of the comment about smell came because the other two floors were full? non smokers - ask for 1st... more

Our stay at the Newport News Best Western Inn has to be one of the best stays of our many travel experiences throughout the 50 United States of America. We had planned to stay there only two nights--the night of our arrival in Newport News and the night before our departure from Newport News and returning to Florida (the hotel... more

Stayed here for three nights and enjoyed our stay. They booked exactly the non-smoking room in the end of the hall we requested so was quiet and rooms were much larger than we expected with a clean, comfy king bed and a small separate reception area with a fold away sofa bed and coffee table. Bathrooms had nice granite countertops... more

First, I have to say that I am thoroughly disappointed in myself for cancelling my reservation at the brand new Marriott Spring Hill Suites in Hampton, VA. It was a last minute trip and trying to save some money, I opted for BW instead of the SHS. The hotel itself is in a decent location. As some have already mentioned,... more

We stopped for the night at this hotel on our way to NC. Had been driving for 10 hours and was looking forward to letting the kids use the pool. Got to pool only to find that it was GREEN! Kids could not go in. Very disappointing. When I asked the man at the front desk about it, he went... more

Stayed here 4 nights while visiting Williamsburg, Va. Several restaurants and a shopping mall all within a 1 mile radius. Close to the interstate. The only problem I had is the room smelled. Not like smoke but more like curry! Hotel had computer access, vending machines and was generally clean all around. The continental breakfast was the worst ive seen... more

We had stayed here last year for around the same price ($90) and it was just as good this time. Aside from some poor vending machines, the property was great! The staff (looked like the owner actually) was very welcoming and the lobby was nice. Our room seemed to have different decor than last time, but the room was just... more

Had a bad experience across the street at another hotel. And decided to try this one. It was so comfortable and very private. The clerk was so helpful and understanding about our troubles across the street that she made sure our stay was very enjoyable. I wish I didn't have to come home. It was a very large room and... more