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All 37 Newport News hotels

Marriott Newport News at City Center

3.5 of 5 Hotel   |   740 Town Center Dr, Newport News, VA 23606
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83%
Ranked #8 of 37 hotels in Newport News
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed January 3, 2011
Budval2 Franklin, Massachusetts
  • Reviews (230)
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230 people have reviewed this hotel

Traveler rating
    117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
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There are newer reviews for Marriott Newport News at City Center
See the most recent reviews
Franklin, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2011

Great accommodations and travel package including free internet, discount on restaurant meals and convenient laundry service for long term stays. Rooms were very clean with great house keeping services.

Was this review helpful? Yes 1
Waltham, Massachusetts
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2011

Myself and my colleagues stayed at the Marriott in Newport News Center for part of October and much of November on business. All aspects of the stay were excellent. Management treated us with respect and all hotel help (front desk, waitresses, maids) was always friendly. Rooms were cleaned daily unless otherwise requested. Due to our 24 hour around the clock... More

Was this review helpful? Yes 1
New Jersey
Top Contributor
56 reviews 56 reviews
52 hotel reviews
123 helpful votes 123 helpful votes
4 of 5 stars Reviewed January 1, 2011

We recently stayed at this hotel for a night when were in the Williamsburg area. We were actually staying using a Marriott Rewards free night certificate, and it was the closest option to Williamsburg available that wasn’t a Fairfield Inn. The hotel was very nice, and actually pretty convenient to Williamsburg. We were at Busch Gardens the night before checking-in,... More

Was this review helpful? Yes 2
Williamsburg, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 24, 2010

My experience with hotel accomdations and client relations have not been very pleasing, BUT, from my very first call to Alison Alcaine I felt that this is going to be something special. Indeed I wanted a special stay because my granddaughter is (did) get married. Alison took control of my nerves at the very first meeting with the bride to... More

Was this review helpful? Yes 1
Chesapeake, Virginia
Contributor
17 reviews 17 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 15, 2010

I attended my work's holiday party on 12/4/10. I was on setup and tear down duty. Upon arrival in our van full of door prizes and center pieces we were greeted by Milo in Security who gave us carts to load and wheel into the ballroom. He helped load and unload and return the carts. This made the process much... More

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am pleased to hear that we were able to provide you and your office an ideal event for your holiday party. We hold ourselves to very high standards in terms of customer service during all functions within our banquet rooms and in the hotel. The individuals that you mentioned, Milo and Stephanie, are two excellent examples of great customer... More

LA
2 reviews
4 of 5 stars Reviewed December 12, 2010

This hotel is in a great location, and the hotel itself is in good (not great) shape. The maid service was usually outstanding, but then when they completely miss the room on a day it averages out. Drinking water from the sink is challenging, as even the "Cold" water is hot. The front desk advised to just "let it run... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I would like to apologize for the inconveniences you experienced during your visit to the Newport New Marriott at City Center. As you mentioned, the location of the hotel is certainly a benefit to our guests, but if our service is not consistent or up to our standard, we are absolutely not satisfied. We strive to ensure each guest's experience... More

Newport News, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 10, 2010

We stayed at this hotel on the night of Holly Dazzel and it was amazing. The hotel staff were very friendly and helpful. We were in a beautiful room with the view of the fountain. The fireworks were awsome from our room. The hotel was very clean,very comfortable, the atmosphere was happy and cheerful just the way you would want... More

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

We are very happy to hear that you enjoyed yourself so much during your stay with us for the Hollydazzle event. Hollydazzle has really grown over the years and presents one of the best fireworks displays in the area, coordinated flawlessly with lighting and holiday music. We have passed on your kind comments concerning the staff and your compliments concerning... More

Newport News, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 1, 2010

Elegant and grand are the two words that we heard most about our event last Friday night. Thanks to you and the staff at Marriott for making it a special event! Please pass on to the food banquet staff our deepest thanks for adding the extra spices. It made a difference and tasted great. Maybe that explains why there were... More

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am thrilled to hear that your event was such a success. Elegant and grand are certainly two words that we love to hear from our guests as we strive to achieve these responses with every event at the Newport News Marriott at City Center. The banquet and kitchen staff were very pleased to hear that your guests were delighted... More

Newport News, Virginia
1 review
1 of 5 stars Reviewed November 30, 2010

Had Thanksgiving dinner at Rockefellers. Though the buffet selection was fair (poor dressing, tough duck), the service was beyond disappointing. An 18% gratuity was added to the check! Our waitress kept a safe distance from her station in order to allow us to pretty much fend for ourselves. Requested coffee was not served, soiled plates sat at the table, the... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I would like to apologize for the lack of service from our staff during your Thanksgiving dining experience with us. It is always our goal to exceeed our guests expectations in reference to service during every interaction and I am sorry that we did do that during this very special meal for you and your family. I understand that our... More

Boca Raton, Florida
Top Contributor
198 reviews 198 reviews
166 hotel reviews
258 helpful votes 258 helpful votes
4 of 5 stars Reviewed November 15, 2010

This Marriott is a few years old. $6 parking is no bargain. Rooms are well decorated. Quiet hotel. Fountains outside are attractive. Restaurant serves typical poor quality hotel food at high prices. Fortunately, there is a superb coffee/pastry/sandwhich shop about 50 yards from the backdoor of the hotel, called Aromas. Ate there twice, and all was superb! Overall pleasant experience... More

Was this review helpful? Yes 2
NNManager, Manager at Marriott Newport News at City Center, responded to this review

Thank you for choosing to stay with us at the Newport News Marriott at City Center during your most recent visit to the area. We truly appreciate your business and are very happy that we were able to accomodate you. In order to ensure that your concerns are addressed by the appropriate organization, we will forward your concerns with the... More

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Additional Information about Marriott Newport News at City Center

Address: 740 Town Center Dr, Newport News, VA 23606
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Newport News at City Center 3.5*
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#5 Romantic Hotel in Newport News #5 Business Hotel in Newport News
Hotel Class
Number of rooms
256

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