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All 37 Newport News hotels

Marriott Newport News at City Center

3.5 of 5 Hotel   |   740 Town Center Dr, Newport News, VA 23606
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Ranked #9 of 37 Hotels in Newport News
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Syzygycafe Alexandria, Virginia
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255 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Alexandria, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hotel is in the midst of a major renovation, so it would probably be unfair to get too picky. The staff is very nice, and the rooms are good. Once they finish the lobby/bar/restaurant renovations it should be much better. There are several bars and restaurants within walking distance. And is you are there to visit CNU, it is convenient... More

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Newport News
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I love thee Marriott to the depth and breadth and height My soul can reach, when feeling tired and in need of rest, I seek comfort in the cozy linens on thy beds. I love thee to the level of every day’s Most quiet need, by sun glistening off the oyster point lake. I love thee freely, when I enter... More

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Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

From being consigned to a suite outside the hotel's noisy air handling units to a room full of down products that we arranged in advance to be absent because of allergies, to the missing pots, pans, silverware. towels and other parts of what is expected in a suite with a kitchen, having to move to another suite with no help... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am very sorry that your stay at the Newport News Marriott at City Center was less than you expected. While some of the situations could certainly have been avoided and should have been handled differently, I have a feeling that we do not provide the type of accommodations you were looking for at our hotel. You mentioned a suite... More

North Stonington, Connecticut
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The staff was friendly. The rooms were clean and comfortable. I was disappointed that wi-fi was an additional charge as was breakfast. The breakfast was a buffet with a nice variety, but was almost $15 with tax. Would have been nice to have complimentary wi-fi and a continental breakfast. This is why I only gave 4 stars.

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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Stayed 3 nights for a tennis tournament. Above average room size, pillow top mattress. Nice safe in room and extra large tubs. Room service was decent. The lobby is under construction. Desk clerks are helpful. A little out of the way and be prepared for large bus groups.

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McLean, Virginia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel itself made a solid performance, with the exception of the TV remote, which was not working (hotel staff should check these between stays). We stayed on the 11th floor. The concierge lounge had great offerings (loved the turkey soup and the oreo cake). Staff was very cordial and a pleasure to be around. What stuck out was the... More

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Williamsburg
Contributor
11 reviews 11 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Humid rooms, charge for internet and no pay for movie options. Need I say more? Didn't eat there so no remarks however they have an awesome bartender, Jim. I've known him for 30 years. I will say its location is perfect right in the middle of City Center and walking distance to restaurants, bars, shops and movies.

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am sorry that the accommodations you were in on Saturday did not meet your expectations. Our engineering team will be reviewing your comments to ensure that when we have high temperatures and humidity outside that we will be able to provide our guests with a comfortable room to enjoy. Thank you very much for your kind words and recognition... More

Lynchburg, Virginia, United States
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The room was nice. The shower, however, was gross (moldy black grout) and the tissue box had crumpled tissues shoved in the top. Busted trash can in the bathroom....not really what I was expecting from a Marriott. The food down stairs was a let down. My burger was not what I ordered and my water tasted like lemonade. The free... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I was glad to hear that your overall room experience at the Newport News Marriott at City Center was a positive one. I am sorry that the condition of the bathroom did not meet your expectations and was obviously not up to the high Marriott standards we set for ourselves. Your concerns will be forwarded to the housekeeping and engineering... More

Delray Beach, Florida
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Two of us stayed here at the end of August beginning of September. THE GOOD Nice comfy beds; very quiet room; safe location; parking garage very close THE BAD Cleaning Somehow, housekeeping forgot to clean our room two days in a row. The first time we returned early enough in the evening to have the room taken care of. The... More

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

Thank you for taking the time to provide your feedback about your recent stay at the Newport News Marriott at City Center. I was pleased to hear that our overall accommodations seemed to fit your needs during your stay in Newport News. While a few of your concerns, such as the internet charge and the parking charge, are fees that... More

Flat Rock, North Carolina
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I decided on a whim to go on-line and book at the Marriott at Center City Newport News. My son and his wife were moving and I went to help realizing that I would need a place to stay the second night. I am a Marriott rewards member, but I didn't want to book if I couldn't get a good... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am glad that we could assist in making a potentially stressful situation a little more relaxing for you. I am sure that your son and his wife appreciated your assistance in this major change in their lives and also for the comfortable accommodations after a long day of packing and preparing to move. I am sorry that your stay... More

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Additional Information about Marriott Newport News at City Center

Address: 740 Town Center Dr, Newport News, VA 23606
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Newport News at City Center 3.5*
Number of rooms: 256
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

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