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Marriott Newport News at City Center

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740 Town Center Dr, Newport News, VA 23606
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Marriott Newport News at City Center
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Marriott Newport News at City Center
Marriott Newport News at City Center
Marriott Newport News at City Center
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292 reviews from our community

Traveler rating
    142
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    18
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
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alabama
Top Contributor
125 reviews 125 reviews
23 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a great room with a view of the lake. The beds were very comfortable and the staff very friendly. The place is hard to find, but we finally found it. They need more signs up. We only stayed one night, but we slept well.

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Charlottesville, Virginia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Check in was the smoothest I've ever experienced. My room was clean and reasonably well appointed. I arrived late having not eaten, but thankfully the bar was still open. I ordered a crab cake sandwich which was quite good! The bed was comfortable, and the pillows were amazing. Everything was quiet so I slept like a rock. The down-side was... More 

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Matthew M, Manager at Marriott Newport News at City Center, responded to this review

The Newport News Marriott at City Center would like to thank you for your comments concerning your most recent stay with us. Our staff at the front desk prides themselves on being very friendly and efficient. I was pleased to hear that you enjoyed our newly renovated lobby and restaurant and that the crab cake you chose was delicious. As... More 

Ottawa, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Our room was bright with a nice view overlooking the pond central area. The beds were very comfy. The hotel is located nicely for shopping - restaurants - movie theatres. This was the second time staying at this hotel and I/we would certainly stay again. The fitness centre and pool area is great as well.

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Matthew M, Manager at Marriott Newport News at City Center, responded to this review

As a frequent guest of the hotel, I am pleased that you had the opportunity to share your feedback with us. The City Center area does provide a wonderful experience for our guests to explore and enjoy. The fitness center is newly renovated and I am glad that you found it to your liking. I look forward to having you... More 

Silver Spring, Maryland
Senior Contributor
46 reviews 46 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed overnight at this hotel visiting my daughter in nearby Hampton. It is right in the middle of a vibrant shopping and eating center with a variety of foods to choose from, all in walking distance. The parking is free and the hotel is clean and inviting. I checked in early but didn't actually get to my room until... More 

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Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for providing us your comments concerning your stay at the Newport News Marriott at City Center. I was glad to hear that overall you enjoyed your experience at the hotel and the surrounding City Center area. I apologize for the cologne smell in your room and for the individual knocking on your door so early in the morning.... More 

Maryland
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a newish-appearing property, and staff is generally quite helpful. We got a nice rate for Easter weekend, and as soon as we reached the room, noticed that the bar for locking the door was nearly unhinged. They promptly corrected this. The next day it took about 15 turns to get the shower going, but we just lived with... More 

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Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for providing us your feedback from your stay at the Newport News Marriott at City Center. Your comments will be shared with our housekeeping and engineering teams to ensure these items are inspected and correct in all of our rooms. Thank you again for your comments and I hope you have a chance to provide us with another... More 

clifton
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I went to Marriott newport news for the second time. I stayed at room 629 at the very end of the hallway. I love the room because it's far from the elevator. The bed is firm but not hard. They have feather down pillows and duvet. However, the room walls are thin. I could hear my neighbor's conversations, flushing the... More 

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Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I was pleased to hear that overall you enjoyed you stay at the Newport News Marriott at City Center. I am sorry that you could hear the neighboring guest during your stay and that our curtains were not sufficient in blocking out the light from the window. The newly renovated lobby and restaurant area is exactly how you described it;... More 

Annapolis, Maryland
Senior Contributor
31 reviews 31 reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

If you know me (which obviously you don't) you would know I'm probably the last person to complain about hotel service. Give me a clean room and I'm good. My husband is a platinum Marriott member and we were treated even less kindly than normal. The desk staff seemed even annoyed by us when we asked questions. The room itself... More 

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Tim B, General Manager at Marriott Newport News at City Center, responded to this review

Thank you for providing us your feedback from your stay at the Newport News Marriott at City Center. I cannot apologize enough that our staff did not provide the high level of customer service that you are accustomed to as a Platinum level Marriott Rewards member. This is very disappointing as we pride ourselves on having a very friendly and... More 

DC
Top Contributor
82 reviews 82 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is probably my fourth or fifth time staying here. As always, the hotel is situated in a very good location, near restaurants and small shops. The room was clean and quiet. This time I was a little disappointed since I wasn't able to use the lobby bar due to remodeling, however there were other local bars nearby that made... More 

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Tim B, General Manager at Marriott Newport News at City Center, responded to this review

I am glad that you have made the Newport News Marriott at City Center your place to stay when you visit the Newport News area. The City Center restaurants did provide a wonderful alternative for our guests during our renovations last year. I am pleased to say that our lobby renovations are complete and I hope you enjoy the updated... More 

South Florida, Florida
Top Contributor
437 reviews 437 reviews
162 hotel reviews
339 helpful votes 339 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is by all means a luxury hotel, a very large luxury hotel. The lobby is gorgeous and the service is exemplary. Everything is clean and friendly. There is valet parking AND self-parking in a very close-by garage that leads you into an elevator area, or down stairs into the lobby – parking is convenient and plentiful and I think... More 

Was this review helpful? Yes 1
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

Thank you for sharing your experience at the Newport News Marriott at City Center. I appreciate all the kind words you expressed about your experience with the hotel and our staff. As you mentioned, the first room you were in is designed as a handicapped-accessible room as it has the roll-in shower. We will certainly take a look at the... More 

Richmond, Virginia
1 review
5 of 5 stars Reviewed March 11, 2015

I recently stayed with Marriott at City Center. This was my second trip to this hotel. Both times my experience was top notch. The recent renovation to lobby was a nice touch to an already fine hotel. The hotel restaurant was nice, although there are so many good restaurants within walking distance I am sure it will be tough to... More 

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Tim B, General Manager at Marriott Newport News at City Center, responded to this review

JM We are excited to hear that we were able to meet and exceed your expectations during your visit with us at the Newport News Marriott. We will share and celebrate your comments with our team. We look forward to serving you again soon. More 

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