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All 38 Newport News hotels

Marriott Newport News at City Center

3.5 of 5 Hotel   |   740 Town Center Dr, Newport News, VA 23606
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Marriott Newport News at City Center
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Ranked #5 of 38 hotels in Newport News
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 days ago
Russell P Austin, Texas
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217 people have reviewed this hotel

Traveler rating
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    17
    12
    7
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48
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97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Austin, Texas
Top Contributor
146 reviews 146 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Probably the best location in the Newport News area. The hotel sits in the middle of a new outdoor shopping mall. While not great shopping, it is pleasant to have someone where to walk around and get a cup of coffee or a drink / meal outside of the hotel itself. The hotel indicated upon check-in that they were preparing... More

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WestinVAManager, Manager at Marriott Newport News at City Center, responded to this review

Russell P, Thank you for sharing your experience with us. We will celebrate your positive comments with our front desk. We will also use your other observations for improvements as we continue our renovations of our guest rooms and the lobby areas. Thank you again for taking the time to share your observations. More

Richmond, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed here a total of 3 nights on 2 separate trips. The rooms are nice and the beds are so so comfortable. I love that the AC has a setting to increase or decrease the AC fan because I like to feel a little more air flow (comes from sleeping with a fan on at home I guess).... More

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Glen Allen, Virginia
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 5, 2014

Had a quick overnight in the Hampton area while visiting CNU and could not be happier with our choice for hotels. The Newport News Marriott is top of the line. The staff were all friendly and attentive. The room was spotless, and the beds are unbelievable comfortable. We enjoyed a delicious breakfast before heading out. The location is ideal with... More

Was this review helpful? Yes 1
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 3, 2014

This hotel was the right choice for our family. Check in was easy -- they helped us get in our room early as we were headed to a track meet. Rooms were very nice . Shower very clean as was the whole room and bathroom. Comfortable beds, quiet place...if we were coming for a convention I would love this location.... More

Was this review helpful? Yes 1
Richmond, Virginia
Top Contributor
56 reviews 56 reviews
23 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 18, 2014

Let's face it, it's a Marriott and it is most things we've come to expect! Over the top friendly and helpful staff, exceptionally clean hotel with a decent-sized and well equipped exercise room and an indoor pool and whirlpool. I was disappointed that, 1) Hotel parking is $6 per day ($12 for valet parking) and the free parking is a... More

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Hampton, Virginia
1 review
5 of 5 stars Reviewed February 16, 2014

I stayed at the Marriott this weekend for Valentines weekend getaway and I want to go back already. From the time I made reservations until I left the entire experience was beyond expectations. When I called the hotel for reservations the manager Maggie was very helpful in recommending restaurants and a movie theatre nearby. Also when I checked in she... More

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Chappaqua, New York
Top Contributor
99 reviews 99 reviews
24 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 25, 2014

We hosted our sales meeting for 200 people at this hotel in January and utilized all services: conference center, catering, sleeping rooms, surrounding restaurants. The staff was accommodating and friendly. They almost melt into the backgoung when you don't need them, but magically appear with a smile on their face when you do. The hotel has an app that your... More

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Maryland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 23, 2014

I stayed at the Marriott for a week to attend a training class (which was held at the hotel) and loved this hotel, the staff is friendly and helpful, the property is clean and fairly close to eating establishments. The only negative comment I have is that the Wi-Fi is not complimentary and costs $6.95 a day + tax.

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Saint Louis, Missouri
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 21, 2014

I checked in late at night. I was going to buy drink from the little pantry, but they didn't have milk, so the clerk got me milk. I had a little bit of problem with the internet, but it could have been myy device rather then their service. I liked the soap and shampoo in the room. In the morning,... More

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Renee W, Guest Relations Manager at Marriott Newport News at City Center, responded to this review

On behalf of the entire Newport News Marriott at City Center team, I would like to thank you for your review of your recent stay with us. I apologize for the delay in receiving the mouth wash you requested and the unpleasant front desk lady you encountered. I am glad we were able to accommodate your request for milk, when... More

Gloucester, Virginia
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 28, 2013

.Overall lousy. Toilet ran through half the time we were there. Wi-Fi was not complimentary would have had to pay for it. Ice machine didn't work. Had to go to floor above us to get ice. Drunken and loud people on our floor. Stayed up late into the night.

Was this review helpful? Yes 4
Renee W, Guest Relations Manager at Marriott Newport News at City Center, responded to this review

Thank you for your recent review on Trip Advisor concerning your stay at the Newport News Marriott Hotel. It is through constructive criticism from our guests that allows us to improve our performance and procedures to ensure future guests are not inconvenienced in a similar situation. I apologize for the lack of attention from our engineering department resulting in your... More

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Additional Information about Marriott Newport News at City Center

Also Known As:
Marriott Newport News At City Hotel
Marriott Newport News At City Hotel Newport News
Marriott Newport News
Newport News Marriott
Address: 740 Town Center Dr, Newport News, VA 23606
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Newport News
#7 Family Hotel in Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Newport News at City Center 3.5*
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