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All 37 Newport News hotels

Marriott Newport News at City Center

3.5 of 5 Hotel   |   740 Town Center Dr, Newport News, VA 23606
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81%
Ranked #9 of 37 hotels in Newport News
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Patricia W Williamsburg, Virginia
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245 people have reviewed this hotel

Traveler rating
    124
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • Any
English first
Newport News, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 5 days ago NEW

Without going into great detail, let me just say that, for over $400.00 dollars for two nights, for the "Anniversary" (mine and the wife's 34th wedding type) package, I was very dissappointed. Every type of service from room to room cleaning was late. Toiletries were not replaced when necessary e.g. bath soap etc... Accomodations were minimal. The room was not... More

Was this review helpful? Yes
NNManager, Manager at Marriott Newport News at City Center, responded to this review

I apologize that your stay for your anniversary at the Newport News Marriott at City Center fell well below your expectations. The challenges you experiences with the housekeeping department and the overall cleanliness of the hotel will certainly be addressed by our housekeeping staff as this is definitely unacceptable. I am sorry that there were other guests on your floor... More

Williamsburg, Virginia
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

A special overnight for hubby's birthday. Staff on check-in friendly. Loved the view from our room - overlooking the shopping and business center fountain. Rooms clean. Why penny pinch you with a parking fee of $6 a night and wifi fee of $12.95 a day? It's been about 10 years since we've had these kind of fees with regular travels... More

Was this review helpful? Yes
NNManager, Manager at Marriott Newport News at City Center, responded to this review

What a great honor for the hotel that you chose to stay with us to celebrate such a special occasion as your husband's birthday! I am glad that the hotel was able to provide you with the atmosphere you anticipated to celebrate his birthday. The view from the fountain is spectacular and the City Center area provides a great opportunity... More

1 review
2 of 5 stars Reviewed 1 week ago

They need to put sensors in their elevator doors. Following my daughter into the elevator and got slammed by the closing doors. Very painful. Came home black and blue on my hand and arm. Also, maid service could be improved. First day no replenishment of toiletries. Second day maid came at 5:30 as we came back after being out all... More

Was this review helpful? Yes
NNManager, Manager at Marriott Newport News at City Center, responded to this review

I apologize that we did not meet your expectations during your stay with us at the Newport News Marriott at City Center. I do appreciate your comments and feedback in regards to your stay as this will assist in our continued efforts to improve our service at the hotel. The issues you mentioned with the elevators and the staff service... More

Glen Allen, Virginia
Contributor
13 reviews 13 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

This has become our "regular hotel" for visits to and moving my daughter into/out of CNU. It's so close to campus, is in a great little town center area, and is consistently comfortable and welcoming. There are plenty of restaurants within walking distance, and this visit we noticed a theatre. There is a renovation in the process now, but we... More

Was this review helpful? Yes
NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am pleased to hear that we have become your "home away from home" and your hotel of choice when visiting your daughter at Christopher Newport University. We have developed a great relationship with many parents of CNU students over the years and I am glad that you have become one of those parents that have enjoyed the hotel for... More

Ashburn, Virginia
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

I would really rate it as 2 1/2 circles, but i can't do that!! We stayed at this property when dropping our son off at CNU. While the City Center is on its way to being a trendy (yet "faux" downtown!) area, it's not quite there, and the hotel is a LONG way from being "stylish" as advertised on their... More

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

I can certainly understand and appreciate your perspective and disappointment with the appearance of our lobby. We were hoping to be completed with our renovation by this time, however, we are looking forward to the completion of our lobby renovations around the first week in October. At that time, we believe that we will be able to meet your expectations... More

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Very clean hotel plus great area and food.Plus a great by view over looking the big fountain and the center of town. Plus great breakfast buffet for a reasonable price. All in all fantastic stay. A 15 minute drive to Busch gardens and water country USA!!! Busch Gardens and Water country USA are must do's

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

Thank you for choosing to stay at the Newport News Marriott at City Center. We appreciate your business and for taking the time to provide us with your feedback. I am glad to hear that your experience at the hotel was a positive one. The centrally located area of the hotel to the many attractions in Newport News and Williamsburg... More

Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here several times. Location is very nice. Parking is convenient & easy. The front staff is very friendly and helpful. Rooms are small, but the Beds are comfortable. Breakfast buffet has lots of options, and is very good! Gym & pool have long hours for convenience. My only complaint is the cleanliness of the linens. On numerous occasions I... More

Was this review helpful? Yes 3
Tim B, Manager at Marriott Newport News at City Center, responded to this review

ST581 Thank you for sharing your comments about your stay at the Newport News Marriott. Although it always exciting to hear about all the positive aspects of your visit, on behalf of the entire team, I apologize for the challenges you encountered concerning the linens. We will use your comments to assist in continuing to train our housekeeping team on... More

Holly Springs, NC
Contributor
18 reviews 18 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for a class reunion on a points stay. My wife and I decided to stay here instead of staying with my parents. Was able to enjoy the festivities a little better knowing I did not have to drive anywhere. The property is very nice. Nice to have a higher end hotel in the city. The location is perfect... More

Was this review helpful? Yes 1
Tim B, Manager at Marriott Newport News at City Center, responded to this review

Thank you for sharing your wonderful comments concerning you recent stay with us at the Newport News Marriott. We look forward to serving you again soon! More

Rochester, Minnesota
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was located next to the big center fountain in City Center- which is nice to walk around and has a lot of restaurants and things around it. You can also walk to the new Paragon Theater and get a discount on tickets with your room key :) My only complaint would be the unfortunate timing of construction. However... More

Was this review helpful? Yes 1
Tim B, Manager at Marriott Newport News at City Center, responded to this review

On behalf of the entire Newport News Marriott team, thank you for the positive comments you have shared. We are so pleased to hear about your wonderful stay with us! We look forward to serving you again soon. More

Aiken, South Carolina
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I have just checked in & i'll get to the point (please please excuse language) for the money we paid this is a load of s..t, im thinking separate rooms, kitchen,even a couch, instead we got two twin beds (so close your knees will touch) 1 freaking TV, no couch & not even a refrigerator, oh & a bathroom/ yet... More

Was this review helpful? Yes
Tim B, Manager at Marriott Newport News at City Center, responded to this review

Drett, Thank you for taking the time to provide us with your feedback. We regret that we were not able to meet your expectations, but will use your suggestions moving forward to continue to enhance our guest's experiences. Have a safe trip home. More

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Additional Information about Marriott Newport News at City Center

Address: 740 Town Center Dr, Newport News, VA 23606
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Newport News at City Center 3.5*
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#5 Business Hotel in Newport News #8 Family Hotel in Newport News
Hotel Class
Number of rooms
256

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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