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Marriott Newport News at City Center

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740 Town Center Dr, Newport News, VA 23606
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Marriott Newport News at City Center
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Marriott Newport News at City Center
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320 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (77)
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  • All months
    (320)
  • Mar-May only
    (79)
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USA
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 1 week ago

Poor management. Good location, nice lobby. Extremely poor customer service. Our room was not made up by 5 pm. Noise of party in an adjoining room well past midnight, When I called to complain, they did send security (after 3 calls) and it took another hour to quiet them down. On check out, barely a "thank you" never occured to... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I am so very sorry that your stay was not up to our typical Marriott standards. I apologize for the late housekeeping service during your stay and for the other guests that did not allow you get the sleep you needed during your stay. While we cannot control the behavior of other guests, we should be able to act quickly... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Newport News is a small little town - cute and quaint but this Marriott makes gives the road warrior just what they need. The restaurant/breakfast team was SO efficient and attentive. I got breakfast on my stay and they not only took care of me, every guest had some saying HI offering coffee, explaining options. FANTASTIC job!

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

It is wonderful to here that you enjoyed yourself so much at the Newport News Marriot at City Center. Our restaurant team will definitely be recognized for their efforts and for making your stay a positive one. I hope you have an opportunity to stay with us again when your business brings you back to the Newport News area. More 

Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 1 week ago

I've stayed at this Marriott a few times and have enjoyed the stay. However on the last visit I was disappointed with the cleanliness of the hotel. Stains on drapes and comforter. Mold in bathroom. Parking garage is not set up well if you chose to park your car instead of valet. Very few spaces available on first level. Normally... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I would like to thank you for your continued loyalty to our hotel and I was pleased to see that you have chosen to stay with us a number of times in the past. I was very disappointed to hear that your most recent stay did not meet the expectations as you experienced during past stays with us. We will... More 

Herndon, VA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here over the long July 4th weekend, using a special AAA weekend rate that included free Wi-Fi, free self-parking, and a breakfast buffet each morning. It's indeed centrally located and very close to attractions like the Virginia Living Museum and Mariner's Museum (about 10 minutes away). There's a movie theater next door to the museum... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Overall, it appears that you really enjoyed our hotel and all that we have to offer our guests. The free internet, parking and breakfast package that you stayed under is definitely a great deal and a great option when available. On the weekends, particularly in the summer, we are definitely a prime destination for weddings, family reunions and sports teams... More 

Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Dylan at front desk was wonderful- very helpful and accommodating. Great location, definitely the best in Newport News without a doubt. Rooms were clean and comfortable. However, the dining room service was horrendous. Customers standing around with no direction just hoping to get a table, no organization, utter chaos. They were out of many breakfast options, kitchen help did not... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for staying with us at the Newport News Marriott at City Center. It was great that Dylan started off your stay in a positive manner. He is a true asset to our team. I am sorry that the breakfast experience did not meet your expectations. Our Executive Chef and myself will work to correct these issues that you... More 

Chattanooga, Tennessee
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good location, close to I-64 easy access to smaller restaurants in the area (within walking distance).The hotel appeared to have been recently renovated; room looked nice and was clean, but did have a slight stale carpet smell. Area around the hotel has a nice park like setting with a beautiful fountain and shops. Gentleman at check-in was polite and... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I appreciate your feedback concerning your stay with us and I was pleased to hear that a majority of your stay and experience was a positive one. You are correct in that we recently completed our guestroom and lobby renovations last year. I was glad that the front office staff began your trip on a positive note by providing you... More 

Southlake
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stay here frequently. Very nice hotel with new lobby. Rooms are spacious and clean. Restaurant menu is a bit limited, but some options nearby. I was excited for them to get an expression machine for the new lobby bar, but no one seems to know how to use it. It is a Jura, which is a very simple machine... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

It is always nice to receive feedback from our most frequent guests so we can continue to improve our service and meet the expectations of our weekly travelers. We are in the process of training the staff on the espresso machine and we will be just as excited to be able to provide you this option very shortly. I look... More 

Cleveland, Ohio
Level Contributor
61 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hotel had many problems, but did have some nice people working in housekeeping as well as the hotel's restaurant. We thought the staff was very nice and understanding of our needs even though the actual hotel condition and staff had a lot to be desired. 1. The air conditioning unit. It was clunky and loud with the fan on. It... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for sharing your comments with us in regards to your stay at the Newport News Marriott at City Center. I apologize for the number of maintenance issues that you experienced during your stay. Your comments have been reviewed by our team and we will be working to rectify the challenges you described. I apologize that we did not... More 

Mystic, Connecticut
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rooms are always clean and have the latest amenities. USB charging ports have been installed in all of the hotel rooms. Wifi is good enough that I can stream Netflix. The location in City Center means you are walking distance from restaurants and a movie theater. However the number one reason I always go back is for the concierge lounge.... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

As a Marriot Platinum or Gold Member, we truly appreciate your continued loyalty to our hotel and to the Marriott brand. We strive to provide a home away from home for our guests that travel so frequently with us and with Marriott. Susie and Carl in our concierge lounge provide a great atmosphere for our guests and they are always... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has a great location, it is surrounded by a little shopping outlet with stores and restaurants. The hotel itself looks to have been updated recently. Would stay again, but have stayed in nicer hotels for the price. The lobby is spacious with plenty of places to sit, has a pool and workout center.

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I am glad that you were able to join us for the Annual Hampton Jazz Festival last weekend. This is always a great weekend and a great festival every year. We just completed our lobby and room renovations last year and I was pleased to see that you found our changes to be to your liking. I do hope that... More 

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