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Marriott Newport News at City Center

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740 Town Center Dr, Newport News, VA 23606
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Marriott Newport News at City Center
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Marriott Newport News at City Center
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325 Reviews from our TripAdvisor Community

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Traveler rating
    147
    108
    37
    21
    12
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63
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Level Contributor
125 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a really nice modern Marriot situated in a small but self-contained shopping and village cinema area. The room I had was bright and very clean and staff were helpful and co-operative. The only problem I had was that the air conditioning in my room was not functioning properly and as it was extremely hot outside I wanted to... More 

Was this review helpful? Yes
Cleveland, Ohio
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

My son and I tagged along with my husband on a business trip and were so pleased with this little area. Lots of space for me to run around with our toddler during the day while my husband was working. The Marriott was very clean, updated and had the nicest staff! We ran out of whole milk and the front... More 

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Attended a class reunion; stayed two nights. Hotel is very very noisy..thin walls. You can hear conversations in the adjoining rooms..doors slamming. Was in our room casually chatting with a friend when someone from the hotel comes up to tell us there had been a complaint against us for 'loud talking and laughter'. Then we were disturbed for the rest... More 

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Chicago, Illinois
1 review
1 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel on my kid's birthday. It was the worst hotel experience from check-in to maintenance issues to safety of my family. We were able to check-in to a room hours after guaranteed check-in time of 4pm. I reserved a room with a "fountain view". The room had a perfect view of the conference center roof. It... More 

Was this review helpful? Yes 1
Columbus, Georgia
Level Contributor
360 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We were in transit and just looking for a place to spend the night and this location was convenient. We were pleasantly surprised to find a wonderful setting downtown with a beautiful fountain filled lake surrounded by a park - and there were live bands that night! The city center market had a wide variety of restaurants and shops. A... More 

Was this review helpful? Yes 1
USA
Level Contributor
28 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Poor management. Good location, nice lobby. Extremely poor customer service. Our room was not made up by 5 pm. Noise of party in an adjoining room well past midnight, When I called to complain, they did send security (after 3 calls) and it took another hour to quiet them down. On check out, barely a "thank you" never occured to... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I am so very sorry that your stay was not up to our typical Marriott standards. I apologize for the late housekeeping service during your stay and for the other guests that did not allow you get the sleep you needed during your stay. While we cannot control the behavior of other guests, we should be able to act quickly... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Newport News is a small little town - cute and quaint but this Marriott makes gives the road warrior just what they need. The restaurant/breakfast team was SO efficient and attentive. I got breakfast on my stay and they not only took care of me, every guest had some saying HI offering coffee, explaining options. FANTASTIC job!

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

It is wonderful to here that you enjoyed yourself so much at the Newport News Marriot at City Center. Our restaurant team will definitely be recognized for their efforts and for making your stay a positive one. I hope you have an opportunity to stay with us again when your business brings you back to the Newport News area. More 

Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed at this Marriott a few times and have enjoyed the stay. However on the last visit I was disappointed with the cleanliness of the hotel. Stains on drapes and comforter. Mold in bathroom. Parking garage is not set up well if you chose to park your car instead of valet. Very few spaces available on first level. Normally... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I would like to thank you for your continued loyalty to our hotel and I was pleased to see that you have chosen to stay with us a number of times in the past. I was very disappointed to hear that your most recent stay did not meet the expectations as you experienced during past stays with us. We will... More 

Herndon, VA
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband and I stayed here over the long July 4th weekend, using a special AAA weekend rate that included free Wi-Fi, free self-parking, and a breakfast buffet each morning. It's indeed centrally located and very close to attractions like the Virginia Living Museum and Mariner's Museum (about 10 minutes away). There's a movie theater next door to the museum... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Overall, it appears that you really enjoyed our hotel and all that we have to offer our guests. The free internet, parking and breakfast package that you stayed under is definitely a great deal and a great option when available. On the weekends, particularly in the summer, we are definitely a prime destination for weddings, family reunions and sports teams... More 

Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Dylan at front desk was wonderful- very helpful and accommodating. Great location, definitely the best in Newport News without a doubt. Rooms were clean and comfortable. However, the dining room service was horrendous. Customers standing around with no direction just hoping to get a table, no organization, utter chaos. They were out of many breakfast options, kitchen help did not... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for staying with us at the Newport News Marriott at City Center. It was great that Dylan started off your stay in a positive manner. He is a true asset to our team. I am sorry that the breakfast experience did not meet your expectations. Our Executive Chef and myself will work to correct these issues that you... More 

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