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Marriott Newport News at City Center

3.5 of 5 740 Town Center Dr, Newport News, VA 23606
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Certificate of Excellence 2014
Marriott Newport News at City Center
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Marriott Newport News at City Center
Marriott Newport News at City Center
Marriott Newport News at City Center
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274 reviews from our community

Traveler rating
    134
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    26
    18
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I've stayed at this hotel several times in the last few years. It is well maintained and in a convenient location to a number of restaurants. Staff members are very polite and friendly. The maids do an excellent job cleaning the rooms. Rooms on one side of the hotel have great views of the very large fountain and surrounding buildings.... More 

Was this review helpful? Yes
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

I am glad to hear that you have the Newport News Marriott at City Center to be the place to stay during your many visits to this area. It is always wonderful to hear from our repeat guests how much they enjoy and appreciate the hotel and the surrounding City Center shops and restaurants. We will certainly take a look... More 

Charlottesville, VA
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The room was tastefully decorated, clean and very quiet. We have stayed there before and this time were on the 9th floor. Our room looked out on the city center water feature and the night lights were lovely. The equipment in the gym was clean, well maintained and the elliptical trainers were awesome! Take your earbuds - they have individual... More 

Was this review helpful? Yes
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

I was thrilled to hear that you enjoyed your most recent stay at the Newport News Marriott at City Center and that you have made this your home away from home when staying in Newport News. The view of the fountain is fantastic and the dinner options in the City Center area provide a great variety for our guests to... More 

Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 1 week ago NEW

I had a stellar stay the Marriott at City Center until another guest was able to open my hotel room door with their room key. Fortunately I had the metal latch deployed, so the guest couldn't open the door all the way. The guest was just as surprised and apologized. I immediately contacted guest services where my call was sent... More 

Was this review helpful? Yes
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

I appreciate your feedback concerning your most recent stay at the Newport News Marriott at City Center. The safety and security of our guests is of the utmost importance to us and if there is any opportunity to improve in this area we most certainly will. I can certainly understand your shock and concern with someone being able to access... More 

Hagerstown
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here while visiting family in the are. Very nice hotel located in a area with many attractions. The hotel is very clean and modern. There is a nice buffet downstairs for breakfast. Will definitely stay here again.

Was this review helpful? Yes
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

Thank you for staying with us at the Newport News Marriott at City Center. I was pleased that you chose to stay here while visiting your family in the local area. I am hopeful that your positive experience this time will bring you back to stay with us again during any future visits with your family. More 

Glen Allen, Virginia
Contributor
14 reviews 14 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Why would you stay anywhere else when in the Hampton area? This place has it all. Ate in the restaurant last night. The food was delicious and the service so friendly. Our view from the 10th floor was lovely.

Was this review helpful? Yes
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

Pattycar Thank you for taking the time to let us know about your recent stay at The Newport News Marriott. We are delighted you enjoyed your visit and excited that others will take from your feedback what a truly wonderful hotel we have. Safe travels and we look forward to your return. More 

Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this Marriott property a number of times over the past several years and have always found it to be an enjoyable place to stay. During this most recent stay, I was pleased to see the beautiful renovations and new improvements that had been made since my last visit. The lobby area, check in, bar and restaurant... More 

Was this review helpful? Yes
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

John L On behalf of the entire Newport News Marriott team, thank you for the positive comments you have shared. We are so please to hear about your wonderful stay with us. . Thank you again for sharing your observations. We look forward to serving you again soon. More 

Philadelphia, Pennsylvania
Top Contributor
85 reviews 85 reviews
34 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My review comes from a million and a half plus Platinum perspective, so if you are not an every day traveler this may not apply... the facility is very nice and the only reason I gave it a three rating is that a couple issues were not as I felt they should be... first of all this is Newport News...... More 

Was this review helpful? Yes
NNManager, Manager at Marriott Newport News at City Center, responded to this review

Thank you for taking the time to provide us with your feedback concerning your most recent stay with us at the Newport News Marriott at City Center. I was pleased to hear that overall you enjoyed the hotel, but was disappointed to hear of some of the challenges you experienced. I can understand your feelings on the parking situation at... More 

Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I decided to take our daughter and her best friend to the Newport News Marriott to celebrate her 16th birthday. It was a perfect location for the girls as there were many shops, restaurants, a boutique-like coffee shop, and a state of art movie theatre all within a few steps from the hotel's front door. The picturesque... More 

Was this review helpful? Yes
Tim B, General Manager at Marriott Newport News at City Center, responded to this review

KellyF1969 We are excited to hear that we were able to meet and exceed your expectations during your visit with us at the Newport News Marriott. We will share and celebrate your comments with our team. We look forward to serving you again soon. More 

London
Top Contributor
85 reviews 85 reviews
65 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a lovely property. Good quality rooms and facilities. As other reviewers have commented the reception staff need to up their performance as they always seemed to be multi-tasking when dealing with a guest. They did also not always seem to be up to speed on what the guest agreement was. Also had some minor problems with room service.... More 

Was this review helpful? Yes
Tim B, Manager at Marriott Newport News at City Center, responded to this review

Anthony100 Thank you for all your positive comments about your stay with us here at the Marriott Newport News. We will share your comments with the team as we continue to find ways to enhance our guest's experiences. Again thank you for your comments, we look forward to serving you again soon. More 

Hudson, Wisconsin
Senior Contributor
39 reviews 39 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 9, 2014

Reserved a king, was given 2 doubles instead. Front desk reception was frosty. The room is nicely appointed. Several tv channels, e,g, abc, nbc did not work, "week or scrambled channel".dinner at the restaurant was a very cold environment, Luke warm food and slow service. It took a long time on phone for room service to be able to place... More 

Was this review helpful? Yes
NNManager, Manager at Marriott Newport News at City Center, responded to this review

Thank you for staying with us at the Newport News Marriott at City Center and for providing your feedback to us concerning your stay. I was pleased to hear that you found our newly renovated rooms to be nice and to your liking. I am sorry that the television channels were not working during your stay. We have addressed this... More 

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Additional Information about Marriott Newport News at City Center

Address: 740 Town Center Dr, Newport News, VA 23606
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Marriott Newport News at City Center 3.5*
Number of rooms: 256
Reservation Options:
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott
Hotel Style:
#5 Business Hotel in Newport News

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