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All 37 Newport News hotels

Marriott Newport News at City Center

3.5 of 5 Hotel   |   740 Town Center Dr, Newport News, VA 23606
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Ranked #10 of 37 Hotels in Newport News
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Sharon I North Stonington, Connecticut
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253 reviews from our community

Traveler rating
    125
    78
    23
    17
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
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English first
Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

From being consigned to a suite outside the hotel's noisy air handling units to a room full of down products that we arranged in advance to be absent because of allergies, to the missing pots, pans, silverware. towels and other parts of what is expected in a suite with a kitchen, having to move to another suite with no help... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am very sorry that your stay at the Newport News Marriott at City Center was less than you expected. While some of the situations could certainly have been avoided and should have been handled differently, I have a feeling that we do not provide the type of accommodations you were looking for at our hotel. You mentioned a suite... More

North Stonington, Connecticut
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was friendly. The rooms were clean and comfortable. I was disappointed that wi-fi was an additional charge as was breakfast. The breakfast was a buffet with a nice variety, but was almost $15 with tax. Would have been nice to have complimentary wi-fi and a continental breakfast. This is why I only gave 4 stars.

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Senior Contributor
21 reviews 21 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed 3 nights for a tennis tournament. Above average room size, pillow top mattress. Nice safe in room and extra large tubs. Room service was decent. The lobby is under construction. Desk clerks are helpful. A little out of the way and be prepared for large bus groups.

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McLean, Virginia
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel itself made a solid performance, with the exception of the TV remote, which was not working (hotel staff should check these between stays). We stayed on the 11th floor. The concierge lounge had great offerings (loved the turkey soup and the oreo cake). Staff was very cordial and a pleasure to be around. What stuck out was the... More

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Williamsburg
Senior Reviewer
10 reviews 10 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Humid rooms, charge for internet and no pay for movie options. Need I say more? Didn't eat there so no remarks however they have an awesome bartender, Jim. I've known him for 30 years. I will say its location is perfect right in the middle of City Center and walking distance to restaurants, bars, shops and movies.

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am sorry that the accommodations you were in on Saturday did not meet your expectations. Our engineering team will be reviewing your comments to ensure that when we have high temperatures and humidity outside that we will be able to provide our guests with a comfortable room to enjoy. Thank you very much for your kind words and recognition... More

Lynchburg, Virginia, United States
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was nice. The shower, however, was gross (moldy black grout) and the tissue box had crumpled tissues shoved in the top. Busted trash can in the bathroom....not really what I was expecting from a Marriott. The food down stairs was a let down. My burger was not what I ordered and my water tasted like lemonade. The free... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I was glad to hear that your overall room experience at the Newport News Marriott at City Center was a positive one. I am sorry that the condition of the bathroom did not meet your expectations and was obviously not up to the high Marriott standards we set for ourselves. Your concerns will be forwarded to the housekeeping and engineering... More

Delray Beach, Florida
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Two of us stayed here at the end of August beginning of September. THE GOOD Nice comfy beds; very quiet room; safe location; parking garage very close THE BAD Cleaning Somehow, housekeeping forgot to clean our room two days in a row. The first time we returned early enough in the evening to have the room taken care of. The... More

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

Thank you for taking the time to provide your feedback about your recent stay at the Newport News Marriott at City Center. I was pleased to hear that our overall accommodations seemed to fit your needs during your stay in Newport News. While a few of your concerns, such as the internet charge and the parking charge, are fees that... More

Flat Rock, North Carolina
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I decided on a whim to go on-line and book at the Marriott at Center City Newport News. My son and his wife were moving and I went to help realizing that I would need a place to stay the second night. I am a Marriott rewards member, but I didn't want to book if I couldn't get a good... More

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NNManager, Manager at Marriott Newport News at City Center, responded to this review

I am glad that we could assist in making a potentially stressful situation a little more relaxing for you. I am sure that your son and his wife appreciated your assistance in this major change in their lives and also for the comfortable accommodations after a long day of packing and preparing to move. I am sorry that your stay... More

Newport News, United States
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Without going into great detail, let me just say that, for over $400.00 dollars for two nights, for the "Anniversary" (mine and the wife's 34th wedding type) package, I was very dissappointed. Every type of service from room to room cleaning was late. Toiletries were not replaced when necessary e.g. bath soap etc... Accomodations were minimal. The room was not... More

Was this review helpful? Yes 1
NNManager, Manager at Marriott Newport News at City Center, responded to this review

I apologize that your stay for your anniversary at the Newport News Marriott at City Center fell well below your expectations. The challenges you experiences with the housekeeping department and the overall cleanliness of the hotel will certainly be addressed by our housekeeping staff as this is definitely unacceptable. I am sorry that there were other guests on your floor... More

Williamsburg, Virginia
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

A special overnight for hubby's birthday. Staff on check-in friendly. Loved the view from our room - overlooking the shopping and business center fountain. Rooms clean. Why penny pinch you with a parking fee of $6 a night and wifi fee of $12.95 a day? It's been about 10 years since we've had these kind of fees with regular travels... More

Was this review helpful? Yes
NNManager, Manager at Marriott Newport News at City Center, responded to this review

What a great honor for the hotel that you chose to stay with us to celebrate such a special occasion as your husband's birthday! I am glad that the hotel was able to provide you with the atmosphere you anticipated to celebrate his birthday. The view from the fountain is spectacular and the City Center area provides a great opportunity... More

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Additional Information about Marriott Newport News at City Center

Address: 740 Town Center Dr, Newport News, VA 23606
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Newport News at City Center 3.5*
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Also Known As:
Marriott Newport News At City Hotel Newport News
Newport News Marriott

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