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Marriott Newport News at City Center

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740 Town Center Dr, Newport News, VA 23606
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Marriott Newport News at City Center
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Marriott Newport News at City Center
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299 reviews from our community

Traveler rating
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    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pittsburgh, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in May, and enjoyed it so much. The hotel is beautifully appointed with a nautical theme. The rooms are just beautiful and very clean, and we had a spacious deck with beautiful view. The bed was comfortable and bathroom was very nice. It is very close to shopping and restaurants. The staff was very helpful and accommodating.... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for taking the time to provide us with such positive feedback in regards to your stay with us in May. I was very glad to hear that you enjoyed the hotel and the surrounding area so much and I do hope that you have that opportunity to stay with us again in the future. We look forward to... More 

Senior Contributor
40 reviews 40 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Ok, so this hotel is in a great location......the bed was comfortable....the staff was awesome.so here is what I didn't like.... the hotel shares a parking garage and there was no parking reserved for gold or silver members. Its a busy hotel and the dining area is rather small. The event I was there for was at the hotel so... More 

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Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for providing us your feedback in regards to your most recent stay at the Newport News Marriott at City Center. I was pleased to hear that the event held at the hotel was a success and that you enjoyed yourself. Having reserved parking for our Elite Marriott Rewards members would be great, unfortunately, the garage attached with the... More 

Chesapeake, Virginia
Contributor
17 reviews 17 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Front Desk,was very well organized and attentive even with a large number of check-ins.Hotel was neat & clean.I really liked the spotless lobby.As is my custom i like to name and acknowledge excellent service..On front desk Maggie & Katie good job !,also Steven,Antoinette and Malik you guys made our stay very relaxing.I've visited this hotel serveral times in the last... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I am pleased that you decided to stay with us this year for the Virginia Annual Conference. We truly enjoy having the group here with us every year and I thought this years conference went extremely well. Thank you for taking the time to recognize the individuals that you mentioned as it is always a great opportunity for us to... More 

Dayton, Ohio
Senior Contributor
42 reviews 42 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here two nights early May. Wonderful location in nice outdoor mall type area. Rooms were typical hotel rooms, beds extremely comfortable. Ice maker didn't work. Complimentary wi-fi however got impression they often charge for it about $6/day. Parking garage just behind hotel cost $6/day. Thought breakfast was complimentary especially given price of rooms and continental style buffet however was... More 

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Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I was pleased to see that overall you enjoyed your stay with us at the Newport News Marriott at City Center. I apologize for the ice maker not functioning properly and for the confusion on the breakfast. I can certainly understand the breakfast situation being a little confusing considering our open lobby concept. We will look at providing some more... More 

Washington DC, District of Columbia
Top Contributor
160 reviews 160 reviews
27 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is is conveniently located for tourists and conference attendees in Newport News. When we were there, it appeared to have a skeletal staff at the front desk and elsewhere. There's a part-time fellow to help with luggage by mostly you are on your own. Do not order room service coffee!!! It is the weakest coffee we have ever... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I appreciate you taking the time to provide us with your feedback from your stay at the Newport News Marriott at City Center. The hotel is definitely in a convenient location for our conference and out of town guests visiting the Newport News area. I was disappointed to hear that the staffing, coffee and bed sheets at the hotel did... More 

Montgomery, Alabama
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great staff and nice digs in Newport News. This is our favorite hotel there. In a great area for shops and restaurants. Beautiful fountain and lake views. Breakfast is a full up service with omelets, Belgian waffles, hot items. Service for breakfast and at the bar are wonderful. Convenient, covered parking. Free Wifi if you are a Marriott reward member.... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you so much for providing us your positive feedback in regards to your most recent stay at the Newport News Marriott at City Center. I was so glad to hear that we are have established ourselves as your favorite hotel in the Newport News area. I will ensure that the restaurant and bar staff are recognized for their efforts... More 

Washington DC, District of Columbia
Top Contributor
54 reviews 54 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 19, 2015

We were in town to visit friends, see Colonial Williamsburg, and to view a friend perform at the Ferguson Center for the Arts. This hotel was perfectly situated to get around easily yet not be directly in the center of traffic. We like Marriott and the people who work here are friendly and responsive. We don't like their beds linens... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for providing your comments in regards to your stay at the Newport News Marriott at City Center. As you mentioned, the hotel is centrally located to a number of sites and venues of interest in visiting the Hampton Roads area. We are only a few minutes from Williamsburg and just around the corner from the Ferguson Center. I... More 

alabama
Top Contributor
125 reviews 125 reviews
23 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed April 15, 2015

We had a great room with a view of the lake. The beds were very comfortable and the staff very friendly. The place is hard to find, but we finally found it. They need more signs up. We only stayed one night, but we slept well.

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I was pleased to hear that you chose to stay with us during your trip to Newport News. The view of the City Center fountain and the surrounding City Center area does provide a great atmosphere for our guests. I am sorry that you had a difficult time finding our location, but I am glad that you did. I hope... More 

Charlottesville, Virginia
Reviewer
5 reviews 5 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 9, 2015

Check in was the smoothest I've ever experienced. My room was clean and reasonably well appointed. I arrived late having not eaten, but thankfully the bar was still open. I ordered a crab cake sandwich which was quite good! The bed was comfortable, and the pillows were amazing. Everything was quiet so I slept like a rock. The down-side was... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

The Newport News Marriott at City Center would like to thank you for your comments concerning your most recent stay with us. Our staff at the front desk prides themselves on being very friendly and efficient. I was pleased to hear that you enjoyed our newly renovated lobby and restaurant and that the crab cake you chose was delicious. As... More 

Ottawa, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 9, 2015

Our room was bright with a nice view overlooking the pond central area. The beds were very comfy. The hotel is located nicely for shopping - restaurants - movie theatres. This was the second time staying at this hotel and I/we would certainly stay again. The fitness centre and pool area is great as well.

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

As a frequent guest of the hotel, I am pleased that you had the opportunity to share your feedback with us. The City Center area does provide a wonderful experience for our guests to explore and enjoy. The fitness center is newly renovated and I am glad that you found it to your liking. I look forward to having you... More 

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