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Marriott Newport News at City Center

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740 Town Center Dr, Newport News, VA 23606
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1 room 1 guest
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Marriott Newport News at City Center
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329 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lewes, Delaware
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is off the main strip, a little scenic and quiet on the weekend! It is mostly developed into a residental area with a little shopping areas, but a lot of restaurants available evening hours, but probable open day hours, Mon - Fri for the office staff! We had a multiple year class reunion of at least 400 people! The... More 

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Richmond, Virginia
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago

We were there for a family wedding and all four the the groups had trouble getting into rooms at the time they were promised. We had events to attend that required some prep time that was cut short significantly due to staffing issues. Secondly, the bar staff were unprofessional and bordered on rude to a post wedding group of young... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for providing me your feedback in regards to your stay with us. I apologize that we were not able to accommodate your arrival time and provide rooms for your guests when they arrived. I am sorry that the service in the bar was not what you expected. While we do require our staff to uphold our rules and... More 

New York City, New York
Level Contributor
86 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We decided to stay here as a night stop on our way to Florida. There is a terrific US Army museum of Transportation a short drive away as well The hotel is modern, comfortable and some good local restaurants are walking distance We would stay here again

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I am glad that you found us on your trip and I hope you enjoyed the rest of your vacation down in Florida. The large number of museums and historical landmarks in our local area certainly provide a great opportunity for our guests to explore and learn while they are here. The Army Transportation Museum that you mentioned is just... More 

Atlanta, Georgia
Level Contributor
163 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This Marriott definitely needs a face lift. I asked for a complimentary upgraded room as I am a platinum member, and if this was an upgraded room, I would not have liked the average. First sight when walking in the room was an ironing board leaning up in the corner behind the door. How odd I thought, until I discovered... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

As a Platinum Marriott Rewards member, I always appreciate your feedback as you are extremely familiar with Marriott and we want to exceed your expectations during each stay. I apologize that we were not able to accommodate your request for an upgrade during your last stay as the room you described certainly did not sound like an upgrade. As we... More 

Alexandria, Virginia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice facilty, but the cost did not seem to match what we just experienced in Marriotts at other locations. Staff was friendly, although check in was time consuming since there was only one attendent for the majority of the waiting time. There were many reunions taking place during the visit, and I was there for business. My... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for choosing to stay with us at the Newport News Marriott at City Center and for your continued loyalty to the Marriott brand. As a frequent traveler, we appreciate your commitment to Marriott and truly value the feedback of our most committed guests. I apologize for the lack of staffing at the front desk and for the evening... More 

London
Level Contributor
130 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is a really nice modern Marriot situated in a small but self-contained shopping and village cinema area. The room I had was bright and very clean and staff were helpful and co-operative. The only problem I had was that the air conditioning in my room was not functioning properly and as it was extremely hot outside I wanted to... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Overall, it sounds like you had a very enjoyable stay at the Newport News Marriott at City Center. I was pleased to see that you had stayed with us before and decided to return to us when you came back to Newport News. I apologize for the air conditioning not cooling to your required temperature, but I was pleased to... More 

Cleveland, Ohio
Level Contributor
6 reviews
4 of 5 stars Reviewed 3 weeks ago

My son and I tagged along with my husband on a business trip and were so pleased with this little area. Lots of space for me to run around with our toddler during the day while my husband was working. The Marriott was very clean, updated and had the nicest staff! We ran out of whole milk and the front... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

It is always nice when one of our business travelers are able to bring their family along with them. I know this is a special treat and I am glad to hear that you enjoyed the hotel and City Center area. The staff will be recognized for their efforts in making your stay enjoyable. In regards to the internet, each... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Attended a class reunion; stayed two nights. Hotel is very very noisy..thin walls. You can hear conversations in the adjoining rooms..doors slamming. Was in our room casually chatting with a friend when someone from the hotel comes up to tell us there had been a complaint against us for 'loud talking and laughter'. Then we were disturbed for the rest... More 

Was this review helpful? Yes
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

Thank you for allowing us the opportunity to host your event. I am very sorry that we were not able to provide you with the level of service you were expecting. I can certainly understand your frustration with the situations you described in regards to the music/noise issues and the cleanliness of our guestrooms. I do hope that you give... More 

Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel on my kid's birthday. It was the worst hotel experience from check-in to maintenance issues to safety of my family. We were able to check-in to a room hours after guaranteed check-in time of 4pm. I reserved a room with a "fountain view". The room had a perfect view of the conference center roof. It... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I am very sorry that you did not enjoy your experience at the Newport News Marriott. I can certainly understand your frustration with not receiving your room on time at check-in and not receiving the correct room type. We will certainly be addressing your concerns as we want our guests to start off their stay in a positive manner. I... More 

Columbus, Georgia
Level Contributor
391 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We were in transit and just looking for a place to spend the night and this location was convenient. We were pleasantly surprised to find a wonderful setting downtown with a beautiful fountain filled lake surrounded by a park - and there were live bands that night! The city center market had a wide variety of restaurants and shops. A... More 

Was this review helpful? Yes 1
Matthew M, Manager at Marriott Newport News at City Center, responded to this review

I am glad that you found us on your travels and you were able to stay on your trip through Newport News. The City Center area really does provide a great opportunity for our guests to explore the local area, especially when they are holding their Friday night concerts by the fountain. We pride ourselves on providing a wonderful experience... More 

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