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Newport News/Williamsburg Extended Stay Hotel

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11 Old Oyster Point Road, Newport News, VA 23602 (Formerly Crestwood Suites Newport News)
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Newport News\/Williamsburg Extended Stay Hotel
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98 Reviews from our TripAdvisor Community

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A TripAdvisor Member
5 of 5 stars Reviewed January 9, 2016 via mobile

We came in here with family and had a great time! Clean and spacious studios with fully equipped kitchens are all we needed for one night stay. Convenient location to shops and restaurants helped us after we left. Good hotel for whoever needs basic hotel with fully equipped kitchen.

Helpful?
Thank A TripAdvisor Member
1 review
2 of 5 stars Reviewed August 24, 2015 via mobile

The staff was great. I thought the Stay was great for a couple of days but then the water stops working then you have no hot water at all. I call the front desk the next day to see what the problem was someone says yeah we are working on it and it won't be fixed until Monday. To remind... More 

Helpful?
Thank SheleyR
Marion, Arkansas
1 review
1 of 5 stars Reviewed July 29, 2015

If you are use to at least the minimum comforts of a hotel don't expect them here. Dirt linen, No housekeeping but every so many days, out dated room furniture, dirty carpet, description of hotel on internet misleading. So if your looking for a good hotel stay look past this one. The only good thing was that the staff was... More 

Helpful?
Thank Kip R
Vienna, Virginia
1 review
1 of 5 stars Reviewed July 14, 2015

Our experience was awful. The services was cut. There was not toilet paper and my husband had to go to front desk to ask for it because the telephone didn't work!!!!!!!! There was no towel fore face. The room suppose to be not smoking but it was or at least it used to be. You could see the burning spot... More 

Helpful?
Thank mosaferat2015
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed May 22, 2015 via mobile

After a very long drive from massachusetts, we check in and hoped to relax but instead entered our 1st room which turned out to be a non smoking room that reaked of smoke. It had a plastic bag still covering the smoke detector! I went to throw it away and when I opened the cabinet door, the trash there was... More 

Helpful?
2 Thank shara519
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 21, 2015

I love the stay here because of the friendly staff A'Rhonda ,Danna and Joshua. But, this is what the manager needs to improve on: 1. Remove abandoned vehicles that have been sitting in the parking lot for months, some are recked and all have no license plates. How can the manager not notice this? 2. Flood lights outside of the... More 

Helpful?
3 Thank Rita C
1 review
1 of 5 stars Reviewed March 13, 2015 via mobile

THIS IS MY THIRD REVIEW...hopefully trip advisor will post this one as I will NOT get into detail this time (I don't think they like details). This MOTEL is NASTY,run down, has bed bugs. They had FECES dripping into a bucket right next to my room. All in all this MOTEL is disgusting. Don't walk away. ..RUN!

Helpful?
Thank giahna
Yorktown, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 30, 2014

Ive stayed here now as a place between places. The new manager, has now decided to get EVEN more money from me and raise my fee from $224 per week to $250 per week. May not seem like much to some but he is also making sure that if you miss housekeeping during the week, you will be charged and... More 

Helpful?
1 Thank hope w
CrestwoodNewportNews, Manager at Newport News/Williamsburg Extended Stay Hotel, responded to this review

First of all, I thank you for taking the time out of your schedule and to give some feedback on your recent stay. I sincerely apologize for not meeting your lodging need as it is the intent to deliver an exceptional guest experience to all our guests. It is the operational intent to provide weekly housekeeping to all our long... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 24, 2014

The front desk staff is good they get you what you need but the cleaniness of the place is awlful it has roaches mice and ticks but overall they do not want long term ppl to get paper towels or dish soap even though we pay a lot of money.

Helpful?
2 Thank pickystayperson39
CrestwoodNewportNews, General Manager at Newport News/Williamsburg Extended Stay Hotel, responded to this review

First of all, I thank you for taking the time to comment on your recent stay with us and do sincerely apologize for not meeting your expectations. In regard to the area being infested with roaches and ticks, we do have a national and professional pest control company who monitors this matter. I do take this matter very seriously as... More 

1 review
5 of 5 stars Reviewed September 4, 2014

I am between homes and the staff is very kind and understanding about my needs. So I would like thanks them officially.The housekeeping staff is and always helpful with my needs. Certain members of the staff are especially proper and kind when asked to help my special needs.

Helpful?
Thank Robert M
CrestwoodNewportNews, General Manager at Newport News/Williamsburg Extended Stay Hotel, responded to this review

Thank you taking the time to provide such valuable feedback on your stay at the Crestwood Suites - Newport News, VA and sincerely appreciate the kind words. I will also ensure that such are shared with the entire team here at the hotel. I do realize that you had a choice in choosing your lodging needs - thanks for choosing... More 

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