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All 37 Newport News hotels

Crestwood Suites Newport News

2.5 of 5 Hotel   |   11 Old Oyster Point Road, Newport News, VA 23602
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51%
Ranked #21 of 37 hotels in Newport News
A recent review
3 of 5 stars Reviewed April 13, 2014
motherm1199 New York City, New York
  • Reviews (87)
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87 people have reviewed this hotel

Traveler rating
    34
    11
    9
    13
    20
See reviews for
30
12
10
22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Seminole, Florida
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Outside appearance was great. The room was another matter. We were in a non smoking room on a non smoking floor. However, the hallways smelled of smoke. There was an ashtray in the cupboard and the ice bucket had been used as an ashtray... complete with ashes. The silverware was sticky. The sofa sleeper was broken. The fire alarm went... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 25, 2014

For the purpose it was suppose to serve for my family, it did! We needed a place to stay for 2 weeks that was pet-friendly, had an affordable rate, and convenient for work/kids school. We are a military family, who leased their condo, and waiting to relocate to Florida. That's were it stops! Let me begin with the reservation I... More

Was this review helpful? Yes 1
Norfolk, Virginia
2 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 23, 2014

I've slept in hotels where ropes of phlegm (not mine) were coiled in the sink. Where the staff rooted through my trash and stole my maxi pads. None were as shitteous as this Crestwood Suites. Lemme break it down. Online reservation: easy enough to make and in an alternate universe an alternate me checked in smoothly due to it. In... More

Was this review helpful? Yes 1
Austin, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 10, 2014

The only reason they get a one is bc I liked the hotel room. Horrible horrible customer service!!! Everyone at the frint desk including the manager should be fired. They all lie about the most petty things. Two of the front desk workers including manager both lied straight to my face. I clearly saw they had paper towels but when... More

Was this review helpful? Yes 2
New York City, New York
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 13, 2014

There are negatives and positives in every institution .At Crestwood suites,I met Alison,desk supervisor who is the most positive Under the high demand, at the front desk, she is calm, productive and kind. If she cannot provide the requited item on the spot,she will deliver it to your room a few minutes later,even if she has to do it after... More

Was this review helpful? Yes 3
Gladwin, Michigan
1 review
3 of 5 stars Reviewed April 7, 2014

While the accommodations at the hotel were like many others I have experienced, I noted two things. First, it was very clean and well kept. Secondly, a young lady by the name of "Angelique" checked us in and had a fantastic personality. Angelique made us feel very comfortable and her attitude was top shelf. I am a first line agency... More

Was this review helpful? Yes
Newport News, Virginia
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 12, 2014

Lets start by saying I was referred to this hotel by a friend as I was looking for a decent price hotel that offer a weekly rate. I checked into this hotel the price is decent for the room u get I like the idea of the amenties u get and the rooms are up to date on counter tops,mounted... More

Was this review helpful? Yes 3
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed March 3, 2014

I booked a stay at this hotel in November 2013 and let's just say I would not choose to stay here again, despite the value, but I suppose it's true what they say: "You get what you pay for." When I arrived, the hotel had a lingering cigarette-smoke smell, but there was nothing that can be done about that if... More

Was this review helpful? Yes
Newport News, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 27, 2013

I stayed here a few months ago and was impressed at the value I got here. The hotel is nothing special but for the cost it is great. The rooms were clean and the staff was polite. I would stay here again and would recommend staying here if you are on a budget. The only drawback is the area isn't... More

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Dushore, Pennsylvania
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 13, 2013

I am one who normally overlooks small things as I travel extensively. This is the worst hotel (worse than the hair in my bed hotel) staff were rude when I called about late check in, so we changed travel to arrive before lobby closed and waiting 15 min before a staff appeared to check us in. Staff was very cold... More

Was this review helpful? Yes 3
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

Dear Ms. Sharon, I would like to thank you for your recent stay with us. I truly apologize you did not receive the service you expected. Your honest feedback is greatly appreciated as it provides us an opportunity to improve upon our customer service, hopefully allowing every guest to have the enjoyable stay we hope to provide them. For after... More

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Additional Information about Crestwood Suites Newport News

Address: 11 Old Oyster Point Road, Newport News, VA 23602
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crestwood Suites Newport News 2.5*
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Also Known As:
Crestwood Suites Newport News Hotel Newport News
Crestwood Hotel Newport News

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
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1

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