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Crestwood Suites Newport News

Hotel website
11 Old Oyster Point Road, Newport News, VA 23602
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Crestwood Suites Newport News
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96 Reviews from our TripAdvisor Community

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Traveler rating
    35
    11
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    13
    26
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33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Any
English first
  • All months
    (96)
  • Mar-May only
    (17)
  • Jun-Aug only
    (43)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (10)
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Marion, Arkansas
1 review
1 of 5 stars Reviewed 4 days ago NEW

If you are use to at least the minimum comforts of a hotel don't expect them here. Dirt linen, No housekeeping but every so many days, out dated room furniture, dirty carpet, description of hotel on internet misleading. So if your looking for a good hotel stay look past this one. The only good thing was that the staff was... More 

Was this review helpful? Yes
Vienna, Virginia
1 review
1 of 5 stars Reviewed 2 weeks ago

Our experience was awful. The services was cut. There was not toilet paper and my husband had to go to front desk to ask for it because the telephone didn't work!!!!!!!! There was no towel fore face. The room suppose to be not smoking but it was or at least it used to be. You could see the burning spot... More 

Was this review helpful? Yes
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 22, 2015

After a very long drive from massachusetts, we check in and hoped to relax but instead entered our 1st room which turned out to be a non smoking room that reaked of smoke. It had a plastic bag still covering the smoke detector! I went to throw it away and when I opened the cabinet door, the trash there was... More 

Was this review helpful? Yes 2
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed March 21, 2015

I love the stay here because of the friendly staff A'Rhonda ,Danna and Joshua. But, this is what the manager needs to improve on: 1. Remove abandoned vehicles that have been sitting in the parking lot for months, some are recked and all have no license plates. How can the manager not notice this? 2. Flood lights outside of the... More 

Was this review helpful? Yes 3
1 review
1 of 5 stars Reviewed March 13, 2015 via mobile

THIS IS MY THIRD REVIEW...hopefully trip advisor will post this one as I will NOT get into detail this time (I don't think they like details). This MOTEL is NASTY,run down, has bed bugs. They had FECES dripping into a bucket right next to my room. All in all this MOTEL is disgusting. Don't walk away. ..RUN!

Was this review helpful? Yes
Yorktown, Virginia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 30, 2014

Ive stayed here now as a place between places. The new manager, has now decided to get EVEN more money from me and raise my fee from $224 per week to $250 per week. May not seem like much to some but he is also making sure that if you miss housekeeping during the week, you will be charged and... More 

Was this review helpful? Yes 1
CrestwoodNewportNews, Manager at Crestwood Suites Newport News, responded to this review

First of all, I thank you for taking the time out of your schedule and to give some feedback on your recent stay. I sincerely apologize for not meeting your lodging need as it is the intent to deliver an exceptional guest experience to all our guests. It is the operational intent to provide weekly housekeeping to all our long... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 24, 2014

The front desk staff is good they get you what you need but the cleaniness of the place is awlful it has roaches mice and ticks but overall they do not want long term ppl to get paper towels or dish soap even though we pay a lot of money.

Was this review helpful? Yes 2
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

First of all, I thank you for taking the time to comment on your recent stay with us and do sincerely apologize for not meeting your expectations. In regard to the area being infested with roaches and ticks, we do have a national and professional pest control company who monitors this matter. I do take this matter very seriously as... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

I am between homes and the staff is very kind and understanding about my needs. So I would like thanks them officially.The housekeeping staff is and always helpful with my needs. Certain members of the staff are especially proper and kind when asked to help my special needs.

Was this review helpful? Yes 1
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

Thank you taking the time to provide such valuable feedback on your stay at the Crestwood Suites - Newport News, VA and sincerely appreciate the kind words. I will also ensure that such are shared with the entire team here at the hotel. I do realize that you had a choice in choosing your lodging needs - thanks for choosing... More 

va
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed August 17, 2014

The crestwood suites make look appealing onthe outside but the inside hasnot been updated since the 80's.Dents in the fridge A wafer bar of soap They left a dirty washrag in the tub never cleaned the floor it was disgusting. Beds were hard as a board. I was ina non smoking room that they never deodorized. It still stank of... More 

Was this review helpful? Yes 1
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

Dear Guest, I would like to thank you for your recent stay with us. I truly apologize your stay was unpleasant. We value your honest feedback as it provides us an opportunity to improve, hopefully allowing every guest to have the enjoyable stay we hope to provide them. I hope that you will give us a chance to address your... More 

Port Orange, Florida
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed July 19, 2014

NOT!!!! I booked 2 rooms on a "secret deal" on a website I shall not mention. It was to be myself, my 2 toddlers and my mother. They represented this hotel {?} as a 2 star, which put them in the same category as a Days Inn, Red Roof Inn, etc. I would have been thrilled to have had those.... More 

Was this review helpful? Yes 5
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