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Crestwood Suites Newport News

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11 Old Oyster Point Road, Newport News, VA 23602
Best prices for: 1 room 1 guest
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Crestwood Suites Newport News
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Crestwood Suites Newport News
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94 reviews from our community

Traveler rating
    35
    11
    11
    13
    24
See reviews for
31
13
11
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
  • All months
    (94)
  • Mar-May only
    (17)
  • Jun-Aug only
    (41)
  • Sep-Nov only
    (26)
  • Dec-Feb only
    (10)
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Washington DC, District of Columbia
1 review
3 of 5 stars Reviewed 1 week ago

I love the stay here because of the friendly staff A'Rhonda ,Danna and Joshua. But, this is what the manager needs to improve on: 1. Remove abandoned vehicles that have been sitting in the parking lot for months, some are recked and all have no license plates. How can the manager not notice this? 2. Flood lights outside of the... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

THIS IS MY THIRD REVIEW...hopefully trip advisor will post this one as I will NOT get into detail this time (I don't think they like details). This MOTEL is NASTY,run down, has bed bugs. They had FECES dripping into a bucket right next to my room. All in all this MOTEL is disgusting. Don't walk away. ..RUN!

Was this review helpful? Yes
Yorktown, Virginia
2 reviews
1 of 5 stars Reviewed September 30, 2014

Ive stayed here now as a place between places. The new manager, has now decided to get EVEN more money from me and raise my fee from $224 per week to $250 per week. May not seem like much to some but he is also making sure that if you miss housekeeping during the week, you will be charged and... More 

Was this review helpful? Yes
CrestwoodNewportNews, Manager at Crestwood Suites Newport News, responded to this review

First of all, I thank you for taking the time out of your schedule and to give some feedback on your recent stay. I sincerely apologize for not meeting your lodging need as it is the intent to deliver an exceptional guest experience to all our guests. It is the operational intent to provide weekly housekeeping to all our long... More 

1 review
3 of 5 stars Reviewed September 24, 2014

The front desk staff is good they get you what you need but the cleaniness of the place is awlful it has roaches mice and ticks but overall they do not want long term ppl to get paper towels or dish soap even though we pay a lot of money.

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CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

First of all, I thank you for taking the time to comment on your recent stay with us and do sincerely apologize for not meeting your expectations. In regard to the area being infested with roaches and ticks, we do have a national and professional pest control company who monitors this matter. I do take this matter very seriously as... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

I am between homes and the staff is very kind and understanding about my needs. So I would like thanks them officially.The housekeeping staff is and always helpful with my needs. Certain members of the staff are especially proper and kind when asked to help my special needs.

Was this review helpful? Yes 1
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

Thank you taking the time to provide such valuable feedback on your stay at the Crestwood Suites - Newport News, VA and sincerely appreciate the kind words. I will also ensure that such are shared with the entire team here at the hotel. I do realize that you had a choice in choosing your lodging needs - thanks for choosing... More 

va
Senior Reviewer
6 reviews 6 reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed August 17, 2014

The crestwood suites make look appealing onthe outside but the inside hasnot been updated since the 80's.Dents in the fridge A wafer bar of soap They left a dirty washrag in the tub never cleaned the floor it was disgusting. Beds were hard as a board. I was ina non smoking room that they never deodorized. It still stank of... More 

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CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

Dear Guest, I would like to thank you for your recent stay with us. I truly apologize your stay was unpleasant. We value your honest feedback as it provides us an opportunity to improve, hopefully allowing every guest to have the enjoyable stay we hope to provide them. I hope that you will give us a chance to address your... More 

Port Orange, Florida
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed July 19, 2014

NOT!!!! I booked 2 rooms on a "secret deal" on a website I shall not mention. It was to be myself, my 2 toddlers and my mother. They represented this hotel {?} as a 2 star, which put them in the same category as a Days Inn, Red Roof Inn, etc. I would have been thrilled to have had those.... More 

Was this review helpful? Yes 4
Seminole, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 22, 2014

Outside appearance was great. The room was another matter. We were in a non smoking room on a non smoking floor. However, the hallways smelled of smoke. There was an ashtray in the cupboard and the ice bucket had been used as an ashtray... complete with ashes. The silverware was sticky. The sofa sleeper was broken. The fire alarm went... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 25, 2014

For the purpose it was suppose to serve for my family, it did! We needed a place to stay for 2 weeks that was pet-friendly, had an affordable rate, and convenient for work/kids school. We are a military family, who leased their condo, and waiting to relocate to Florida. That's were it stops! Let me begin with the reservation I... More 

Was this review helpful? Yes 2
Norfolk, Virginia
Contributor
12 reviews 12 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed May 23, 2014

I've slept in hotels where ropes of phlegm (not mine) were coiled in the sink. Where the staff rooted through my trash and stole my maxi pads. None were as shitteous as this Crestwood Suites. Lemme break it down. Online reservation: easy enough to make and in an alternate universe an alternate me checked in smoothly due to it. In... More 

Was this review helpful? Yes 2
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