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Crestwood Suites Newport News

2.5 of 5 11 Old Oyster Point Road, Newport News, VA 23602
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Crestwood Suites Newport News
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Crestwood Suites Newport News
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92 reviews from our community

Traveler rating
    35
    11
    10
    13
    23
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31
13
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24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (15)
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    (41)
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Yorktown, Virginia
2 reviews
1 of 5 stars Reviewed September 30, 2014

Ive stayed here now as a place between places. The new manager, has now decided to get EVEN more money from me and raise my fee from $224 per week to $250 per week. May not seem like much to some but he is also making sure that if you miss housekeeping during the week, you will be charged and... More 

Was this review helpful? Yes
CrestwoodNewportNews, Manager at Crestwood Suites Newport News, responded to this review

First of all, I thank you for taking the time out of your schedule and to give some feedback on your recent stay. I sincerely apologize for not meeting your lodging need as it is the intent to deliver an exceptional guest experience to all our guests. It is the operational intent to provide weekly housekeeping to all our long... More 

1 review
3 of 5 stars Reviewed September 24, 2014 via mobile

The front desk staff is good they get you what you need but the cleaniness of the place is awlful it has roaches mice and ticks but overall they do not want long term ppl to get paper towels or dish soap even though we pay a lot of money.

Was this review helpful? Yes
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

First of all, I thank you for taking the time to comment on your recent stay with us and do sincerely apologize for not meeting your expectations. In regard to the area being infested with roaches and ticks, we do have a national and professional pest control company who monitors this matter. I do take this matter very seriously as... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 4, 2014

I am between homes and the staff is very kind and understanding about my needs. So I would like thanks them officially.The housekeeping staff is and always helpful with my needs. Certain members of the staff are especially proper and kind when asked to help my special needs.

Was this review helpful? Yes 1
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

Thank you taking the time to provide such valuable feedback on your stay at the Crestwood Suites - Newport News, VA and sincerely appreciate the kind words. I will also ensure that such are shared with the entire team here at the hotel. I do realize that you had a choice in choosing your lodging needs - thanks for choosing... More 

va
Senior Reviewer
6 reviews 6 reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed August 17, 2014

The crestwood suites make look appealing onthe outside but the inside hasnot been updated since the 80's.Dents in the fridge A wafer bar of soap They left a dirty washrag in the tub never cleaned the floor it was disgusting. Beds were hard as a board. I was ina non smoking room that they never deodorized. It still stank of... More 

Was this review helpful? Yes
CrestwoodNewportNews, General Manager at Crestwood Suites Newport News, responded to this review

Dear Guest, I would like to thank you for your recent stay with us. I truly apologize your stay was unpleasant. We value your honest feedback as it provides us an opportunity to improve, hopefully allowing every guest to have the enjoyable stay we hope to provide them. I hope that you will give us a chance to address your... More 

Port Orange, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 19, 2014

NOT!!!! I booked 2 rooms on a "secret deal" on a website I shall not mention. It was to be myself, my 2 toddlers and my mother. They represented this hotel {?} as a 2 star, which put them in the same category as a Days Inn, Red Roof Inn, etc. I would have been thrilled to have had those.... More 

Was this review helpful? Yes 4
Seminole, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 22, 2014

Outside appearance was great. The room was another matter. We were in a non smoking room on a non smoking floor. However, the hallways smelled of smoke. There was an ashtray in the cupboard and the ice bucket had been used as an ashtray... complete with ashes. The silverware was sticky. The sofa sleeper was broken. The fire alarm went... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 25, 2014

For the purpose it was suppose to serve for my family, it did! We needed a place to stay for 2 weeks that was pet-friendly, had an affordable rate, and convenient for work/kids school. We are a military family, who leased their condo, and waiting to relocate to Florida. That's were it stops! Let me begin with the reservation I... More 

Was this review helpful? Yes 2
Norfolk, Virginia
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 23, 2014

I've slept in hotels where ropes of phlegm (not mine) were coiled in the sink. Where the staff rooted through my trash and stole my maxi pads. None were as shitteous as this Crestwood Suites. Lemme break it down. Online reservation: easy enough to make and in an alternate universe an alternate me checked in smoothly due to it. In... More 

Was this review helpful? Yes 2
Austin, Texas
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 10, 2014

The only reason they get a one is bc I liked the hotel room. Horrible horrible customer service!!! Everyone at the frint desk including the manager should be fired. They all lie about the most petty things. Two of the front desk workers including manager both lied straight to my face. I clearly saw they had paper towels but when... More 

Was this review helpful? Yes 2
New York City, New York
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 13, 2014

There are negatives and positives in every institution .At Crestwood suites,I met Alison,desk supervisor who is the most positive Under the high demand, at the front desk, she is calm, productive and kind. If she cannot provide the requited item on the spot,she will deliver it to your room a few minutes later,even if she has to do it after... More 

Was this review helpful? Yes 3
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Additional Information about Crestwood Suites Newport News

Address: 11 Old Oyster Point Road, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Crestwood Suites Newport News 2.5*
Number of rooms: 1
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Also Known As:
Crestwood Suites Newport News Hotel Newport News
Crestwood Hotel Newport News

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