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Hilton Garden Inn Newport News

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180 Regal Way, Newport News, VA 23602
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Hilton Garden Inn Newport News
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347 Reviews from our TripAdvisor Community

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Centreville, Virginia
Level Contributor
212 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff was terrific, the rooms large and comfortable, and the location convenient to shops, restaurants, and the freeway. My only complaints were that the pillows were lousy and the breakfast was rather pricey for what was offered (we're used to breakfast being included in similar properties and so we skipped it). The free coffee was appreciated.

Helpful?
Thank 5Psi
Cedar Rapids, Iowa
Level Contributor
117 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel has a nice staff, large, updated rooms, gorgeous lobby, and good breakfast...I will stay again. The beds are soft and the alarm clock is the easiest I have ever used. The shower was good and very tall.

Helpful?
Thank kmbrown021393
Sandston, Virginia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My sister and I always stay in the HGI in Newport News when we are in the area. We were sold on the HGI brand years ago when we first stayed at this hotel for many reasons but mainly because the beds are always clean and comfortable and the staff is always very nice. We always look forward to the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank KatMin
1 review
5 of 5 stars Reviewed 3 weeks ago

Title says it all. The staff is friendly and goes above and beyond to ensure that your stay is comfortable and enjoyable. Very clean hotel with large comfortable rooms. Cooks are very good and the food served is what one would expect at a very high class restaurant. I would highly recommend this hotel to anyone staying in the Hampton... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank B9876DAdavidb
Centreville, Virginia
Level Contributor
417 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It's in a shopping mall/restaurant area, so there's not a lot to see around it, but it's a nice hotel. The lobby is attractively decorated and the rooms are spacious with plenty of counter space in the bathroom. There is a pool and workout room and free Wifi. There is a little convenience store in the lobby, too, with inexpensive... More 

Helpful?
Thank RYC88
Prashant P, General Manager at Hilton Garden Inn Newport News, responded to this review

RYC88, Thank you for your kind words and our team is glad you enjoyed your stay while in town. While the brand standard for Hilton Garden Inn does not include breakfast with standard rates, we do offer rate plans that have breakfast included and are easy to book. Please call us next time you are in town so we can... More 

Springfield, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Do not pay extra for the full breakfast. It is not worth the cost. I recommend you save the cash and go to IHOP or McDonald's. Also, wifi coverage is spotty throughout the hotel. Staff is very good at the front desk and others. Finally, the hot tub was not working and the heated pool was too chilly to spend... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert I
Prashant P, General Manager at Hilton Garden Inn Newport News, responded to this review

Robert, We are sorry to hear that you had a less than perfect stay. We are actively pursuing a stronger internet connection with our isp, and plan to have better internet coverage in the next few days or so. Also, the motor burned out on the hot tub and we are waiting on a new motor to install, that should... More 

Naples, Florida
2 reviews
5 of 5 stars Reviewed 5 weeks ago

There is a perceived value at Hilton Hotels. This Hilton Garden Inn in Newport News, Virginia is extra special. The staff is efficient and sincere. The location is perfect for my needs visiting family. I will stay there again.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank tinamcneice
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 28, 2015

Stayed 3 nights in the Newport News Garden Inn over Christmas 2015. We were visiting family and only using the hotel for sleeping accommodations. Check in was quick and efficient. As a Hilton Preferred Member, called ahead to confirm late check in and inquire about the room they booked us into and discovered it was across from pool, so selected... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank lindasI9453AN
Prashant P, General Manager at Hilton Garden Inn Newport News, responded to this review

We are sorry for the multiple incidents that happened during your stay. It is our goal to ensure that each guest has a problem and stress free stay, each and every time. We are addressing the housekeeping issues that occurred in your room during the time you were here, and would love if you would give us another chance when... More 

Belmont, United States
1 review
4 of 5 stars Reviewed December 18, 2015

Great style of hotel for business, excellent service with extras. I have found myself a new Garden to visit regularly for business and/or relaxation when needed. Room was exceptionally clean and useful. Breakfast is an excellent setup and the waitress was superior, I could never find the bottle of the coffee cup each morning.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Brian M
Prashant P, General Manager at Hilton Garden Inn Newport News, responded to this review

Thank you for your kind words and it is great to hear that you had an excellent stay! The coffee maker in the room is a Keurig brand, which each room has two regular and one decaffeinated pod of coffee located right by the coffee maker and are replenished each day. The next time you are here, if you cannot... More 

Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 14, 2015 via mobile

My family frequents this location when they come to visit my wife and I. I am in the Army stationed at Fort Eustis and this location is very convenient. The breakfast provided is very adequate. And the rooms are in good shape. The hotel is spaced back a bit from the road. And takes some navigating of the parking lot.... More 

Helpful?
Thank Devin D
Prashant P, General Manager at Hilton Garden Inn Newport News, responded to this review

Devin, Thank you for your kind words! Our team is very happy you have enjoyed your stays with us! Happy Holidays! More 

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