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Holiday Inn Newport News

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943 J. Clyde Morris Blvd., Newport News, VA 23601
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1 room 1 guest
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Holiday Inn Newport News
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135 Reviews from our TripAdvisor Community

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Traveler rating
    69
    46
    13
    5
    2
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54
17
7
31
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Amherst, Virginia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This hotel "looked" clean. One of my Pet Peeves is the bathroom floor, if they don't clean that, what else aren't they cleaning. The bathroom floor should be cleaned after every guest, so there shouldn't be any build-up at all. Attached are some pics of what I got off the bathroom floor. I mentioned the cleanliness of the floor to... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Thank you for your valuable feedback. We apologize for our deficiencies you experieced in our home. These issues have been noted and will be addressed. We thank you again for taking the time to let us know about your experience. More 

Bristow, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel is right near Christopher Newport University which is handy. The sink in our bathroom did not drain. Also the in room safe did not work. As a former Assist. Mgr. in the hotel business there is no reason that our room should have been rented, as housekeeping should have reported this issue right away. The next morning both... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Thank you for your valuable feedback. We will definately look into training our staff on those details. We appreciate you taking the time to let us know how your experience with us was. We look forward to seeing you when travels return you to Newport News More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 24, 2015

My family and I needed rooms short notice due to my mother in law's passing. I booked 2 rooms and we stayed 5 days. The rooms were nice, clean, pleasant smelling and it had everything we needed. It was close to everything which made those quick trips to the store very convenient. And I loved that it was close to... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear NaturallyMEa, Thank you for your 5 star review. We appreciate you taking the time to let us know about your experience with us. We look forward to seeing you when your travels return you to Newport News More 

North Carolina
Level Contributor
78 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 22, 2015

We had stayed at this holiday Inn a couple years earlier and expected the same great stay. It was just "okay" and did not live up to the previous stay. The staff was professional and businesslike but did not seem as friendly or helpful. The room Air Conditioner unit sounded like a truck with made it difficult to sleep. Someone... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Thank you for your review. Your feedback has been noted and will addressed. We hope that you will stay with us on your next trip to Newport News so we can show you the experience you received a few years ago. Thanks again. More 

North Adams, Massachusetts
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed June 10, 2015

We have stayed at this hotel many times & it's always been a positive experience. The staff is very friendly & helpful. This stay a water supply pipe in our bathroom broke & caused major problems for the staff. They took it in stride, responding politely & apologetically & professionally. They cared about our comfort & well being. The front... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Karen J, Thank you for your 5 star review. Thank you for acknowledging that problems happen and our staff did our very best to make sure you were taken card during that time. We look forward to seeing you in our home when you return to Newport News...See you soon! More 

Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 3, 2015

This was a nice hotel. Friendly staff! Great manager! Nice amenities for guest. My mother-in-law had a problem where she mistakenly read the wrong price for the room and the manager was extremely nice and worked with her in a professional way, offering coupons and excusing the security deposit, even though the mistake was on her part. I forgot a... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Morgan H, Thank you for valuable feedback. We really are grateful for mentioning how our staff exceeded your expectations upon check-in. We strive to give each and every guest that experience. Thank you once again and we look forward to seeing you again when your travels return you to Newport News More 

Rehoboth Beach
Level Contributor
58 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
4 of 5 stars Reviewed May 22, 2015

I stayed at the Holiday Inn in Newport News because of its location and proximity to Christopher Newport University, where we had a college tour booked for our son. We checked in after 8:00pm. The front desk manager was pleasant and with our reservation made in advance, the process was quick and easy. We unpacked and retired for the evening.... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear LancerRehoboth Beach, Thank you for your valuable feedback. We will definitely address the issue you experienced with our maintenance. Thank you once again for you kind words. We hope your son chooses CNU for his college studies. We look forward to seeing when your travels return you to Newport News More 

Oviedo, Florida
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed May 16, 2015

I stay at lots of IHG group hotels especially Holiday Inn. I thought this one was below par. It is an overall score reflective of the entire stay and not a single major issue For $159.00 and at Platinum elite status I felt I was in a low end hotel priced around $50. Lack of parking, unprofessional welcome at lobby... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear academydjs11 Thank you for you valuable feedback. Your experience is not who we are and everything you mentioned will be addressed immediately. We sincerely apologize. Thank you for being a platinum member and your continued loyalty to IHG. Please feel free to contact me if you would like to discuss this matter further. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 6, 2015

I had a great stay here! Staff was extremely friendly! I didn't check in up 5:30 a.m. because I had to drop off a deploying soldier at the airport. Staff was so understanding and gave me a late check out at 2:00, which was highly appreciated! The roommates and hotel was extremely clean and up to date! The king size... More 

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Emily G, Thank you for your valuable feedback. We're so happy to hear how accommodating our staff was during your stay in home. We look forward to seeing you in our home when your travels return you to Newport News. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2015 via mobile

The hotel is quiet, clean, comfortable, and peaceful. The staff is pleasant and helpful. The pool is well-kept, and the common areas were also very nice. I really enjoyed my time at this hotel. I would come back anytime!

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear peacefulkelly, Thank you for your valuable feedback. We strive to give each and every guest a memorable stay. We're glad you got to experience that. We look forward to seeing you when your travels return you to Newport News. More 

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