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Holiday Inn Newport News

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943 J. Clyde Morris Blvd., Newport News, VA 23601
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Holiday Inn Newport News
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131 Reviews from our TripAdvisor Community

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Traveler rating
    68
    46
    10
    5
    2
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30
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (131)
  • Mar-May only
    (40)
  • Jun-Aug only
    (49)
  • Sep-Nov only
    (32)
  • Dec-Feb only
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North Adams, Massachusetts
Level Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We have stayed at this hotel many times & it's always been a positive experience. The staff is very friendly & helpful. This stay a water supply pipe in our bathroom broke & caused major problems for the staff. They took it in stride, responding politely & apologetically & professionally. They cared about our comfort & well being. The front... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Karen J, Thank you for your 5 star review. Thank you for acknowledging that problems happen and our staff did our very best to make sure you were taken card during that time. We look forward to seeing you in our home when you return to Newport News...See you soon! More 

Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

This was a nice hotel. Friendly staff! Great manager! Nice amenities for guest. My mother-in-law had a problem where she mistakenly read the wrong price for the room and the manager was extremely nice and worked with her in a professional way, offering coupons and excusing the security deposit, even though the mistake was on her part. I forgot a... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Morgan H, Thank you for valuable feedback. We really are grateful for mentioning how our staff exceeded your expectations upon check-in. We strive to give each and every guest that experience. Thank you once again and we look forward to seeing you again when your travels return you to Newport News More 

Rehoboth Beach
Level Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed May 22, 2015

I stayed at the Holiday Inn in Newport News because of its location and proximity to Christopher Newport University, where we had a college tour booked for our son. We checked in after 8:00pm. The front desk manager was pleasant and with our reservation made in advance, the process was quick and easy. We unpacked and retired for the evening.... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear LancerRehoboth Beach, Thank you for your valuable feedback. We will definitely address the issue you experienced with our maintenance. Thank you once again for you kind words. We hope your son chooses CNU for his college studies. We look forward to seeing when your travels return you to Newport News More 

Oviedo, Florida
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed May 16, 2015

I stay at lots of IHG group hotels especially Holiday Inn. I thought this one was below par. It is an overall score reflective of the entire stay and not a single major issue For $159.00 and at Platinum elite status I felt I was in a low end hotel priced around $50. Lack of parking, unprofessional welcome at lobby... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear academydjs11 Thank you for you valuable feedback. Your experience is not who we are and everything you mentioned will be addressed immediately. We sincerely apologize. Thank you for being a platinum member and your continued loyalty to IHG. Please feel free to contact me if you would like to discuss this matter further. More 

1 review
4 of 5 stars Reviewed May 6, 2015

I had a great stay here! Staff was extremely friendly! I didn't check in up 5:30 a.m. because I had to drop off a deploying soldier at the airport. Staff was so understanding and gave me a late check out at 2:00, which was highly appreciated! The roommates and hotel was extremely clean and up to date! The king size... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Emily G, Thank you for your valuable feedback. We're so happy to hear how accommodating our staff was during your stay in home. We look forward to seeing you in our home when your travels return you to Newport News. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 18, 2015 via mobile

The hotel is quiet, clean, comfortable, and peaceful. The staff is pleasant and helpful. The pool is well-kept, and the common areas were also very nice. I really enjoyed my time at this hotel. I would come back anytime!

Was this review helpful? Yes 1
David J, Manager at Holiday Inn Newport News, responded to this review

Dear peacefulkelly, Thank you for your valuable feedback. We strive to give each and every guest a memorable stay. We're glad you got to experience that. We look forward to seeing you when your travels return you to Newport News. More 

Northern Virginia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed April 2, 2015

Our family of four had a perfectly fine overnight stay here. We neither needed nor expected much service, but the staff members we encountered were professionally friendly and efficient. The room was clean and in good repair and there was plenty of hot water for showers. The only negative at all for us was that we're all fairly tall with... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear FromIowa, Thank you for your valuable feedback. We appreciate you taking the time to let us know about your stay in our home. We look forward to seeing you when you return to Newport News More 

Toluca
Level Contributor
147 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed March 25, 2015

I can't think of anything to say about this place really. It was exactly what I expected, neither amazing nor terrible. Clean, quiet, I slept great. Totally fine hotel. Checking back in my notes that I make when I travel all I wrote for this place was "its fine". So there you go.

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear paxmaac, Thank you for valuable feedback. We appreciate you taking the time to let us know about our home. We look forward to seeing you when your travels return you to Newport News. More 

United States
Level Contributor
131 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
3 of 5 stars Reviewed February 3, 2015

Starting with a positive, the service can be very friendly and helpful WHEN YOU CAN FIND THEM. Often they are not at the desk, especially during evening and night hours. The restaurant has changed and is really worthless. The restaurant completely misses the boat on room service - no menus in the rooms, does not answer the phone because "it... More 

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Filipendulous, We appreciate your feedback. We strive to make each guest stay with us a wonderful experience and a joyous memory. We're very disappointed that we failed to do that with your stay. We will address every concern that you mention in your review. Please feel free to contact me about this as I would love to discuss this... More 

Birmingham, United Kingdom
Level Contributor
156 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed February 2, 2015

No problems with Holiday Inn here .... i got an upgrade to an enormous suite (which was nice) ... Gym and Pool not 24hr asccess (which would have been nice) and maybe the hotel look at this in the future ... No complaints

Was this review helpful? Yes
David J, Manager at Holiday Inn Newport News, responded to this review

Dear Stuart D, Thank you for your valuable feedback. We will definitely look into having our gym/pool 24 hr access. We happy to hear you enjoyed the upgrade to the suite. It's just one of our ways we recognize our Platinum members. We look forward to having you in our home when your travels return you to Newport News More 

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