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Extended Stay America - Newport News - I-64 - Jefferson Avenue

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12359 Hornsby Lane, Newport News, VA 23602
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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45 reviews from our community

Traveler rating
    19
    7
    6
    5
    8
See reviews for
11
5
7
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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    (20)
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    (17)
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1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Debbie made my stay pleasent n friendly and had a very nice attitude.the room was clean and the bed was really comfortable debbie really wowed me and i will definitely visit again the air conditions were very clean

Was this review helpful? Yes 1
Bowie, Maryland
1 review
1 of 5 stars Reviewed 2 weeks ago

I have the severe misfortune of staying here now, as I have been since January for a temporary work assignment. I am completely miserable and cannot wait until my stay ends. I cannot urge you strongly enough to AVOID THIS PLACE. Because I am not a smoker, I cannot stay on the top floor. The person in the room directly... More 

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Newport News, Virginia
1 review
4 of 5 stars Reviewed 4 weeks ago

Friendly staff especially Debbie and the other guest are very interesting. I travel a lot so this hotel is very close to I-64 which makes it very easy to get where I need to be. There are also many places to eat that are very close.

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Newport News, Virginia, United States
2 reviews
5 of 5 stars Reviewed 5 weeks ago

Ever since Lameca took over as manager, I have seen tons of improvement. From the maintenance man Fernando being prompt whenever needed, to the housekeepers keeping everything spic and span. A special thanks goes to Jill and Debbie for always making me feel welcome. Superb costumer service.

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Senior Contributor
22 reviews 22 reviews
20 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 21, 2014

We stayed for one night in July. The hotel was a bit out of the way but we found it ok. The room was old but clean and the bed was comfortable. The hotel sure could use some updating. the breakfast was wrapped muffins etc.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you for sharing your experience with us. We are sorry to hear that you felt our hotel could use an update; however, we are glad that you were pleased with the bed comfort and cleanliness in your room. Thank you again for your feedback. We hope to see you again in the future. More 

central Virginia
Top Contributor
98 reviews 98 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed August 1, 2014

Friendly staff; interesting other guests. Airport noise from across the road was not a problem, but the room really smelled bad. Some of the "included amenities" for our suite were missing. The air conditioning seemed to work quietly well, except if we left the room for an hour or more, the A/C was reset to different settings. Were we visited?... More 

Was this review helpful? Yes 2
Richmond, Virginia
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 29, 2014

We stayed at an extended stay in Covington KY last year. So when we booked to stay in Newport News for a convention, we never gave it a second thought but we really should have. The room was much smaller than Covington. It looked like a run down hotel room with a kitchen slammed in the middle of it. Nasty... More 

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 21, 2014

hi stayed here for three days, and I really liked the area, near to a major highway ,grocery stores and Museum ,room is comfy Occupied with full kitchen which I saved a lot of money on food front desk are amazing specially Beth with the best smile I've ever seen and Tameka the most helpful person I ever seen they... More 

Was this review helpful? Yes 1
Eastville, Virginia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 14, 2014

Horrible stay. Too much noise from other guests permitted. Raggedy elevator from the mid 20th century. Pretty sad when the elevator keeps a guest awake all night. AND IT IS RUDE FOR HOUSEKEEPING TO KNOCK BEFORE CHECKOUT TIME!

Was this review helpful? Yes 1
Newport News, Virginia
1 review
5 of 5 stars Reviewed June 22, 2014

Me and my family have had nothing but the best experience with this hotel. The Manager Toni was amazing in assisting me and my family with a booking issue. The Location, Room, and staff could not be better. If you're a military family PCSing and need a longer term stay, definitely consider this hotel. Its one of those places where... More 

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