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Extended Stay America - Newport News - I-64 - Jefferson Avenue

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12359 Hornsby Lane, Newport News, VA 23602
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1 room 1 adult
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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53 Reviews from our TripAdvisor Community

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Jacksonville, North Carolina, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 8, 2015 via mobile

I got stuck here because the reservation I made early in the week was overbooked at the Extended Stay-Oyster Point...come to find this out when I was in route already for my 3pm check in and I was contacted at 4:40 through email. I called at 6pm and talked with Juanita who was really nice an more than happy to... More 

Helpful?
1 Thank Jasmine C
Chesapeake, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 29, 2015

Should be CONDEMNED! Who EVER is in charge SHOULDN'T BE! stay at your own RISK! Mildew smell everywhere, halls dirty, elevator dirty, oven dirty, tub dirty, pool dirty NEVER any towels. I should have wrote my name in the dirt on the floors so their housekeepers would see how thick the dirt is. It seems to me that someone should... More 

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1 Thank MarcusJ328
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed August 9, 2015 via mobile

Flew up from Miami for my daughters Junior Olympics track meet so I figured I'd get a place with a kitchen since we'd be here for an entire week. The halls reeked of cigarette smoke, the front desk staff isn't friendly by any means with the exception of ONE young lady. I believe her name was LaMeca but I could... More 

Helpful?
2 Thank Alecia U
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 6, 2015 via mobile

The only good comment I have about this stay was the location...mall was right across the street, many restaurants near by and close to the location we needed. I also must say that after a few issues the staff (some not all) for the most part was helpful. Needing internet..well don't count on the free wifi they offer, it doesn't... More 

Helpful?
3 Thank DAVIDMISTY G
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 1, 2015 via mobile

This hotel was horrible! The hallways were in bad shape, wallpaper peeling and carpets nasty. The whole place smelled of mildew or some type of industrial odor spray trying to cover up. The worst part was.the dead cockroach on the bathroom floor in the morning Stay away!

Helpful?
1 Thank Tina P
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 29, 2015

The only great thing about this stay was the location (very close to lots of eating places, mall and I-64) and a few of the very nice staff members including the regular morning front desk lady and the hotel Manager. It's obvious these two are valuable to this hotel staying afloat and they need the support of corporate to get... More 

Helpful?
Thank Illinois Truth B
Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 28, 2015

Great employees. They were always willing to help us. They were polite and courteous. We were especially pleased with Debbie, and Fernando. Hotel a bit dated giving the hotel a dank feeling. Apparently they are planning to do renovations so hopefully this will improve. Great location for easy access to 64 and walking distance from restaurants and other businesses

Helpful?
4 Thank Heidi T
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 26, 2015 via mobile

Debbie is a wonderful hostess. She made sure i was satisfied with everything. I felt very comfortable. She was great! Thank you. Hotel very clean. Room was clean and in excellent condition. I will be staying here next visit!

Helpful?
3 Thank travelballbeans
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

Debbie made my stay pleasent n friendly and had a very nice attitude.the room was clean and the bed was really comfortable debbie really wowed me and i will definitely visit again the air conditions were very clean

Helpful?
7 Thank Justin C
Bowie, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 4, 2015

I have the severe misfortune of staying here now, as I have been since January for a temporary work assignment. I am completely miserable and cannot wait until my stay ends. I cannot urge you strongly enough to AVOID THIS PLACE. Because I am not a smoker, I cannot stay on the top floor. The person in the room directly... More 

Helpful?
2 Thank S V
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