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All 37 Newport News hotels

Extended Stay America - Newport News - I-64 - Jefferson Avenue

2.0 of 5 Hotel   |   12359 Hornsby Lane, Newport News, VA 23602
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62%
Ranked #13 of 37 hotels in Newport News
A recent review
5 of 5 stars reviewed 5 days ago
Sarmad A
  • Reviews (38)
  • Photos (21)
  • Amenities
  • Q&A
  • Room tips (14)
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38 people have reviewed this hotel

Traveler rating
    18
    5
    5
    5
    5
See reviews for
10
4
6
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
1 review
5 of 5 stars Reviewed 5 days ago NEW

hi stayed here for three days, and I really liked the area, near to a major highway ,grocery stores and Museum ,room is comfy Occupied with full kitchen which I saved a lot of money on food front desk are amazing specially Beth with the best smile I've ever seen and Tameka the most helpful person I ever seen they... More

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Eastville, Virginia
1 review
2 of 5 stars Reviewed 1 week ago

Horrible stay. Too much noise from other guests permitted. Raggedy elevator from the mid 20th century. Pretty sad when the elevator keeps a guest awake all night. AND IT IS RUDE FOR HOUSEKEEPING TO KNOCK BEFORE CHECKOUT TIME!

Was this review helpful? Yes
Newport News, Virginia
1 review
5 of 5 stars Reviewed 4 weeks ago

Me and my family have had nothing but the best experience with this hotel. The Manager Toni was amazing in assisting me and my family with a booking issue. The Location, Room, and staff could not be better. If you're a military family PCSing and need a longer term stay, definitely consider this hotel. Its one of those places where... More

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Hampton, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2014

We were forced to live there for almost 9 months while awaiting a permanent housing situation. Unlike Rencheples review about "true professionalism counts" I found them very professional and any problems we had were from guests and NOT the employees. While we were there they took the time to know us, our wants and our needs. They also went out... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Kenneth - I appreciate you taking the time to write a review of our hotel. I'm glad that we were able to provide you with a clean, comfortable room during your visit. As well, it's great to hear that you enjoyed our staff during your stay with us. I will be sure to share your kind remarks with our entire... More

Richmond, Virginia
1 review
5 of 5 stars Reviewed March 26, 2014 via mobile

First i would like to say sorry for not putting this review in soon enough! I wanted to say that i absolutely loved this place and my room was awesome! Great customer service as well! It felt like a home away from home which i needed due to my situation! Ide give this place 10 stars allday long. I really... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you so much for posting a review of our hotel. I am glad to hear that our staff provided you with exceptional customer service during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future. More

Newport News, Virginia
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2014

Let me start off by saying that the staff at ESA was very friendly and, when the issue was a complaint, very apologetic. Over all, the lacked the level of professionalism that I think would help them out a great deal. The employees smoking area was the front door to the lobby, forcing any guest to walk through the relaxing... More

Was this review helpful? Yes 2
Manager_11525, Owner at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding our staff are unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I will be meeting with our staff to review our customer service expectations. I am grateful for the feedback you... More

Newport News, Virginia
1 review
5 of 5 stars Reviewed March 3, 2014

i have been with my job. most of the staff is great. i do have to say there two that go above and beyond toni is great she makes sure everything for your stay i great before you even get in your room. then the front desk guy jimmie was the best help ever. he also goes above and beyond... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I want to thank you for taking the time to post a review of our hotel. I am glad that our staff provided you with great customer service. We strive for excellent customer service, so it’s great to hear that we achieved that goal. Once more, thank you for your comments. We look forward to having you visit with us... More

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2014 via mobile

I love this place! The staff members are awsome! And its conventionally located across the mall and a ton of restaurants! And its probably the cheapest stay around. And for the first time ever...the coffee, isn't bad at all

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you so much for sharing your experience with us. I am glad to read that you were pleased with your accommodations and location of our hotel. It is wonderful to see you enjoyed our grab-and-go breakfast and coffee as well. We look forward to welcoming you back in the future! More

New York City, New York
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 15, 2013

The room was very spacious. perfect for 3 or 4 people. only inconvenience was the hotel curfew that got us locked out the hotel and had to wait to be buzzed in at 2 am.. then luckily someone was in our room that decided to stay in or else we would have been locked out of the room too. other... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies about the front door being locked. At Extended Stay we do take the safety of our guests seriously, our front door does lock at 11PM and unlocks at 7AM daily, a room key is needed to gain access to... More

Lynchburg, Virginia
1 review
3 of 5 stars Reviewed August 12, 2013

I called twice before arriving and requested and confirmed two double beds in the room instead of the one queen and one sleeper sofa as originally booked. The last call was a few days before arrival. I called on the trip and told them I'd be checking in later that night. I went to the wrong hotel first (could be... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Your review for our hotel was recently brought to my attention. I am very sorry that we were unable to provide you with the room type that was requested and that your room was unclean upon arrival. In response, I will be working with our housekeeping staff to improve our cleaning procedures. Still, I am glad that Terri was able... More

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Additional Information about Extended Stay America - Newport News - I-64 - Jefferson Avenue

Address: 12359 Hornsby Lane, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Newport News - I-64 - Jefferson Avenue 2*
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Amenities

Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
73

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