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All 37 Newport News hotels

Extended Stay America - Newport News - I-64 - Jefferson Avenue

2.0 of 5 Hotel   |   12359 Hornsby Lane, Newport News, VA 23602
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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Ranked #17 of 37 Hotels in Newport News
A recent review
3 of 5 stars Reviewed August 21, 2014
ymcafl
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42 reviews from our community

Traveler rating
    18
    5
    6
    6
    7
See reviews for
12
5
6
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
22 reviews 22 reviews
20 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed August 21, 2014

We stayed for one night in July. The hotel was a bit out of the way but we found it ok. The room was old but clean and the bed was comfortable. The hotel sure could use some updating. the breakfast was wrapped muffins etc.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you for sharing your experience with us. We are sorry to hear that you felt our hotel could use an update; however, we are glad that you were pleased with the bed comfort and cleanliness in your room. Thank you again for your feedback. We hope to see you again in the future. More

1 review
2 of 5 stars Reviewed August 16, 2014

I would like to begin by saying the staff was nice. Outside of that, I was extremely disappointed in every other aspect of the place. There was an old dirty smell to the room. An old used bandaid was stuck to the bottom of the old pullout. The filthy furniture had cigarette burns all over in a non smoking room!... More

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Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Your review for our hotel was recently brought to my attention. Your comment in regards to my staff is greatly appreciated; yet, I was disheartened to read that you experienced cleanliness issues during your stay and that this issue wasn’t taken care of like it should have been. I am addressing the importance of company policy and cleanliness standards with... More

central Virginia
Top Contributor
96 reviews 96 reviews
18 hotel reviews
39 helpful votes 39 helpful votes
1 of 5 stars Reviewed August 1, 2014

Friendly staff; interesting other guests. Airport noise from across the road was not a problem, but the room really smelled bad. Some of the "included amenities" for our suite were missing. The air conditioning seemed to work quietly well, except if we left the room for an hour or more, the A/C was reset to different settings. Were we visited?... More

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Richmond, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 29, 2014

We stayed at an extended stay in Covington KY last year. So when we booked to stay in Newport News for a convention, we never gave it a second thought but we really should have. The room was much smaller than Covington. It looked like a run down hotel room with a kitchen slammed in the middle of it. Nasty... More

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2 reviews
5 of 5 stars Reviewed July 21, 2014

hi stayed here for three days, and I really liked the area, near to a major highway ,grocery stores and Museum ,room is comfy Occupied with full kitchen which I saved a lot of money on food front desk are amazing specially Beth with the best smile I've ever seen and Tameka the most helpful person I ever seen they... More

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Eastville, Virginia
1 review
2 of 5 stars Reviewed July 14, 2014

Horrible stay. Too much noise from other guests permitted. Raggedy elevator from the mid 20th century. Pretty sad when the elevator keeps a guest awake all night. AND IT IS RUDE FOR HOUSEKEEPING TO KNOCK BEFORE CHECKOUT TIME!

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Newport News, Virginia
1 review
5 of 5 stars Reviewed June 22, 2014

Me and my family have had nothing but the best experience with this hotel. The Manager Toni was amazing in assisting me and my family with a booking issue. The Location, Room, and staff could not be better. If you're a military family PCSing and need a longer term stay, definitely consider this hotel. Its one of those places where... More

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Hampton, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 24, 2014

We were forced to live there for almost 9 months while awaiting a permanent housing situation. Unlike Rencheples review about "true professionalism counts" I found them very professional and any problems we had were from guests and NOT the employees. While we were there they took the time to know us, our wants and our needs. They also went out... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Kenneth - I appreciate you taking the time to write a review of our hotel. I'm glad that we were able to provide you with a clean, comfortable room during your visit. As well, it's great to hear that you enjoyed our staff during your stay with us. I will be sure to share your kind remarks with our entire... More

Richmond, Virginia
1 review
5 of 5 stars Reviewed March 26, 2014 via mobile

First i would like to say sorry for not putting this review in soon enough! I wanted to say that i absolutely loved this place and my room was awesome! Great customer service as well! It felt like a home away from home which i needed due to my situation! Ide give this place 10 stars allday long. I really... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you so much for posting a review of our hotel. I am glad to hear that our staff provided you with exceptional customer service during your visit. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future. More

Newport News, Virginia
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 14, 2014

Let me start off by saying that the staff at ESA was very friendly and, when the issue was a complaint, very apologetic. Over all, the lacked the level of professionalism that I think would help them out a great deal. The employees smoking area was the front door to the lobby, forcing any guest to walk through the relaxing... More

Was this review helpful? Yes 3
Manager_11525, Owner at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situations you described regarding our staff are unacceptable, and I sincerely apologize for your experience. To make sure this does not happen again, I will be meeting with our staff to review our customer service expectations. I am grateful for the feedback you... More

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Additional Information about Extended Stay America - Newport News - I-64 - Jefferson Avenue

Address: 12359 Hornsby Lane, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Newport News - I-64 - Jefferson Avenue 2*
Number of rooms: 73
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