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Extended Stay America - Newport News - I-64 - Jefferson Avenue

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12359 Hornsby Lane, Newport News, VA 23602
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
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48 Reviews from our TripAdvisor Community

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Traveler rating
    20
    7
    7
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    8
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12
5
7
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
  • All months
    (48)
  • Mar-May only
    (22)
  • Jun-Aug only
    (18)
  • Sep-Nov only
    (4)
  • Dec-Feb only
    (4)
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Level Contributor
12 reviews
2 of 5 stars Reviewed yesterday NEW

The only great thing about this stay was the location (very close to lots of eating places, mall and I-64) and a few of the very nice staff members including the regular morning front desk lady and the hotel Manager. It's obvious these two are valuable to this hotel staying afloat and they need the support of corporate to get... More 

Was this review helpful? Yes
Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 28, 2015

Great employees. They were always willing to help us. They were polite and courteous. We were especially pleased with Debbie, and Fernando. Hotel a bit dated giving the hotel a dank feeling. Apparently they are planning to do renovations so hopefully this will improve. Great location for easy access to 64 and walking distance from restaurants and other businesses

Was this review helpful? Yes 4
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 26, 2015 via mobile

Debbie is a wonderful hostess. She made sure i was satisfied with everything. I felt very comfortable. She was great! Thank you. Hotel very clean. Room was clean and in excellent condition. I will be staying here next visit!

Was this review helpful? Yes 3
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 12, 2015 via mobile

Debbie made my stay pleasent n friendly and had a very nice attitude.the room was clean and the bed was really comfortable debbie really wowed me and i will definitely visit again the air conditions were very clean

Was this review helpful? Yes 4
Bowie, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 5, 2015

I have the severe misfortune of staying here now, as I have been since January for a temporary work assignment. I am completely miserable and cannot wait until my stay ends. I cannot urge you strongly enough to AVOID THIS PLACE. Because I am not a smoker, I cannot stay on the top floor. The person in the room directly... More 

Was this review helpful? Yes 1
Newport News, Virginia
1 review
4 of 5 stars Reviewed March 24, 2015

Friendly staff especially Debbie and the other guest are very interesting. I travel a lot so this hotel is very close to I-64 which makes it very easy to get where I need to be. There are also many places to eat that are very close.

Was this review helpful? Yes
Newport News, Virginia, United States
2 reviews
5 of 5 stars Reviewed March 17, 2015

Ever since Lameca took over as manager, I have seen tons of improvement. From the maintenance man Fernando being prompt whenever needed, to the housekeepers keeping everything spic and span. A special thanks goes to Jill and Debbie for always making me feel welcome. Superb costumer service.

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Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 21, 2014

We stayed for one night in July. The hotel was a bit out of the way but we found it ok. The room was old but clean and the bed was comfortable. The hotel sure could use some updating. the breakfast was wrapped muffins etc.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review

Thank you for sharing your experience with us. We are sorry to hear that you felt our hotel could use an update; however, we are glad that you were pleased with the bed comfort and cleanliness in your room. Thank you again for your feedback. We hope to see you again in the future. More 

central Virginia
Level Contributor
97 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 stars Reviewed August 1, 2014

Friendly staff; interesting other guests. Airport noise from across the road was not a problem, but the room really smelled bad. Some of the "included amenities" for our suite were missing. The air conditioning seemed to work quietly well, except if we left the room for an hour or more, the A/C was reset to different settings. Were we visited?... More 

Was this review helpful? Yes 2
Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed July 29, 2014

We stayed at an extended stay in Covington KY last year. So when we booked to stay in Newport News for a convention, we never gave it a second thought but we really should have. The room was much smaller than Covington. It looked like a run down hotel room with a kitchen slammed in the middle of it. Nasty... More 

Was this review helpful? Yes 1
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