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Extended Stay America - Newport News - Oyster Point

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11708 Jefferson Ave, Newport News, VA 23606
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Extended Stay America - Newport News - Oyster Point
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Extended Stay America - Newport News - Oyster Point
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44 Reviews from our TripAdvisor Community

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Traveler rating
    5
    11
    6
    4
    18
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Extended Stay America - Newport News - Oyster Point
See the most recent reviews
Las Vegas, Nevada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed June 27, 2013

Very old and rundown facility needing major renovation. Room was dirty with soiled carpet. Furniture is very old and heavily "scuffed". Fridge was working ok but with broken handles etc. Entrance to rooms is direct from outside. For many that is a safety concern. Long wait to check-in, and then I was send to a room belonging to another guest.... More 

Was this review helpful? Yes 1
Colorado Springs, Colorado
Level Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 5, 2013

If you have to be in Newport News, and need to stay a while, this would be a nice place to spend our time. Pet friendly and people friendly I can say this was a good place to stay the week I needed it. The hotel is convenient to a shopping center that has a Food Lion and several local... More 

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Newport News, Virginia
1 review
4 of 5 stars Reviewed April 23, 2013

For a long term stay at a reasonable rate, this room is clean and comfortable. The kitchenette, wi-fi and wide-screen TV are a definite plus. The staff is capable and always willing to get it done with whatever you need. The location is great for those who have to work/have fun on the lower penninsula.

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hpt
Level Contributor
168 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed February 25, 2013

Some of the staff was decent but it was a lady and guy who were on the front desk on our second day who were RUDE....to our guests as they waited in the lobby for us to get there. Is that the "love" the State of Virigina bosts about...if so, please KEEP it. The rooms were VERY hard to warm,... More 

Was this review helpful? Yes 2
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More 

1 review
5 of 5 stars Reviewed February 8, 2013

D Seymour Great and friendly staff very helpful. Jackie and Toni the best. Clean and nice rooms. Close to my job good walking distance. Any problems I had were solved in no time. Thanks for everything.

Was this review helpful? Yes
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

t was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More 

1 review
5 of 5 stars Reviewed February 8, 2013

I have been staying at the hotel every weekend for the last couple of months it is very employee friendly as they have a wonderful staff plenty of restaurants nearby and overall just a excellent stay I would definitely recommend extended stay hotel for long or short term stay

Was this review helpful? Yes
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

t was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More 

maryland
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed February 7, 2013 via mobile

We booked this hotel based on the location near cnu and it being mentioned on cnu website. We pull in and are created by cars that looked like they were at one time probably part of a crime. The lady at the front desk was the only thing good about this place. She was super nice and probably should be... More 

Was this review helpful? Yes
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I recently received a copy of your review of the Extended Stay America Newport News - Oyster Point. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies. We know that our guests have multiple hotel choices, which is... More 

Newport News, Virginia
1 review
4 of 5 stars Reviewed January 19, 2013

Very convienient to the whole Hampton Roads Area. Shopping, resturants, & "Night Spots" are very close & easy too get to, many within a 5 minute walk. Manager (Jackie) & her entire staff will make you feel like you're more of a "friend" than a paying guest. They're very attentive, polite, & ready to do whatever it takes to make... More 

Was this review helpful? Yes
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More 

Jacksonville, Florida, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 15, 2012

I would like to say that Ms. Jackie and her staff have treated my coleagues and I as if we were members of their family. I have personally been staying here since July. My room was better than average for an ESA. The staff is friendly and helpful, its quiet and close to most everything you need or want. I... More 

Was this review helpful? Yes
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More 

Newport News, Virginia
1 review
4 of 5 stars Reviewed October 4, 2012

The staff is very friendly and helpful. Its pretty quiet but not saying that you don't have your occasional incidences. I have stayed here on and off for 3 years now and have had a few issues but the manager was quick to rectify them. You get what you pay for. It's not the Hilton so don't expect 5-star service.

Was this review helpful? Yes
brish0213, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

It was very kind of you to for take the time to publish a review of your stay at the Extended Stay America Newport News - Oyster Point. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is... More 

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