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Extended Stay America - Newport News - Oyster Point

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11708 Jefferson Ave, Newport News, VA 23606
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1 room 1 guest
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Extended Stay America - Newport News - Oyster Point
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45 Reviews from our TripAdvisor Community

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Traveler rating
    5
    11
    6
    4
    19
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13
7
5
15
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Phoenix, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

This is the seediest place that I have ever stayed. The staff is rude. The room representation on line is false. I requested a non-smoking room and that is not what I got. I had to take medications because of this exposure. There was a huge gap between the door and the floor. There was obvious mold on the outside... More 

Was this review helpful? Yes
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed 5 weeks ago

Hubby and his sister and I went to Va for their mother's funeral and I booked 2 rooms using booking.com app. The rooms were awful. Carpet was stained, rooms smelled like cat urine. There were lots of loud people and bass from vehicles. The cleanest part was the restroom. I asked for a different room and that room smelled of... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 25, 2015 via mobile

The staff was horrible. The pictures on the website don't even match the hotel. There was prostitution and drug dealers. It was so bad me and my husband didn't stay not to mention the first room was dirty and the second room was dirty.

Was this review helpful? Yes 1
1 review
3 of 5 stars Reviewed June 1, 2015 via mobile

I stayed here around the holidays and found the staff mostlyorning staff to be very rude.I even got scolded by the ghetto housekeeping lady who didn't seem to really want to be there.Good prices..bad customer service, bring your own sanitizer spray, and incense and the night staff was OK and one morning woman, since the housekeeper and other morning staff... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear that you were not satisfied with the service you received from our staff. I will be reviewing your comments with our team to ensure this does not continue in the future. Thank you for bringing this to our attention. We hope to have the opportunity... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed March 23, 2015

I was a little weary of staying at this hotel at first based on some of the reviews, but in all honesty it is not as bad as some of these people make it seem! The location is perfect. Going one way, yes, it get's a little sketchy, but going the other way down Jefferson you hit all of the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I would like to personally thank you for writing such a positive review of our hotel. We do pride ourselves on our cleanliness inside and out of guest rooms so I am pleased to hear that you were more than satisfied with your room. I am so glad that our staff was able to provide you with excellent customer service.... More 

Charlotte, North Carolina
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 17, 2015

I was skeptical when I read the previous reviews but I have used Extended Stay many times over the years as I have a corporate discount for them and decided to check them out. I have not been disappointed in my stays here. The staff is friendly and professional. They have worked to insure I am getting the best price... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

The team and I read your review and would like to thank you for writing such a positive and descriptive review of our hotel. I've noticed that you have had the pleasure of staying with us a few times so reviews like yours helps fellow travelers get a more accurate idea of our Extended Stay. We do pride ourselves on... More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 4, 2014

The rooms are dirty and smell horrible, not to mention everytime the AC came on it added a musty odor. The staff is not friendly at all, you would think that a hotel that looked as bad as this one would at least have a friendly staff to make up for some sort of customer experience...not the case. The cleaning... More 

Was this review helpful? Yes 1
Woodbridge, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 30, 2014

I accidentally pulled in the wrong driveway to a shopping center right next door to this motel. There were homeless folks living right near the fence that separates the motel from the shopping center. I was nervous about bringing my two girls to stay there, but it was late and everyone else was sold out. The furniture was very worn... More 

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Fryeburg, Maine
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 19, 2014

Musty smell to the AC every time it turned on. Room much smaller than it appears, Loud noises, close to 2 hospitals, view is of wall and Popeye's Rest. Front desk locked at all times, hard to reach staff, no phones in room. This was a business trip, plan was for 13 week stay, so having a kitchenette with equipment... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear about your air conditioning unit and that you were not informed of our customizable kitchen packs at check-in. We store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. We will work with our front desk... More 

Washington, North Carolina
Level Contributor
35 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed July 14, 2014

I booked a 2-star Secret Hot Rate through Hotwire and was assigned this Extended Stay. I usually book a 3-star, but since it was just my son & I, I took the cheaper route. I booked a room for 1 adult and 1 child expecting to get 2 beds. The room has 1 queen bed, instead. This is a exterior... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting such a detailed review of our hotel. I am glad that you found our fully equipped kitchen useful during your stay; however, I am disappointed to hear of the cleanliness issues in your bathroom. I will be meeting with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. As well,... More 

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