We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Extended Stay America - Newport News - Oyster Point

Hotel website
Hotel deals
11708 Jefferson Ave, Newport News, VA 23606
Special Offer
Save up to 10% Today!
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Extended Stay America - Newport News - Oyster Point
Professional photos View all
Browse nearby
Extended Stay America - Newport News - Oyster Point
Write a Review

41 reviews from our community

Traveler rating
    5
    11
    5
    4
    16
See reviews for
11
6
5
15
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
  • All months
    (41)
  • Mar-May only
    (12)
  • Jun-Aug only
    (11)
  • Sep-Nov only
    (10)
  • Dec-Feb only
    (8)
All months
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 23, 2015

I was a little weary of staying at this hotel at first based on some of the reviews, but in all honesty it is not as bad as some of these people make it seem! The location is perfect. Going one way, yes, it get's a little sketchy, but going the other way down Jefferson you hit all of the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I would like to personally thank you for writing such a positive review of our hotel. We do pride ourselves on our cleanliness inside and out of guest rooms so I am pleased to hear that you were more than satisfied with your room. I am so glad that our staff was able to provide you with excellent customer service.... More 

Charlotte, North Carolina
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 17, 2015

I was skeptical when I read the previous reviews but I have used Extended Stay many times over the years as I have a corporate discount for them and decided to check them out. I have not been disappointed in my stays here. The staff is friendly and professional. They have worked to insure I am getting the best price... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

The team and I read your review and would like to thank you for writing such a positive and descriptive review of our hotel. I've noticed that you have had the pleasure of staying with us a few times so reviews like yours helps fellow travelers get a more accurate idea of our Extended Stay. We do pride ourselves on... More 

Phoenix, Arizona
1 review
1 of 5 stars Reviewed October 4, 2014

The rooms are dirty and smell horrible, not to mention everytime the AC came on it added a musty odor. The staff is not friendly at all, you would think that a hotel that looked as bad as this one would at least have a friendly staff to make up for some sort of customer experience...not the case. The cleaning... More 

Was this review helpful? Yes
Woodbridge, Virginia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 30, 2014

I accidentally pulled in the wrong driveway to a shopping center right next door to this motel. There were homeless folks living right near the fence that separates the motel from the shopping center. I was nervous about bringing my two girls to stay there, but it was late and everyone else was sold out. The furniture was very worn... More 

Was this review helpful? Yes
Fryeburg, Maine
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed August 19, 2014

Musty smell to the AC every time it turned on. Room much smaller than it appears, Loud noises, close to 2 hospitals, view is of wall and Popeye's Rest. Front desk locked at all times, hard to reach staff, no phones in room. This was a business trip, plan was for 13 week stay, so having a kitchenette with equipment... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for taking the time to tell us about your experience. We are very sorry to hear about your air conditioning unit and that you were not informed of our customizable kitchen packs at check-in. We store our kitchenware in a sterile environment to ensure our guests receive the cleanest items possible. We will work with our front desk... More 

Washington, North Carolina
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 14, 2014

I booked a 2-star Secret Hot Rate through Hotwire and was assigned this Extended Stay. I usually book a 3-star, but since it was just my son & I, I took the cheaper route. I booked a room for 1 adult and 1 child expecting to get 2 beds. The room has 1 queen bed, instead. This is a exterior... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Thank you for posting such a detailed review of our hotel. I am glad that you found our fully equipped kitchen useful during your stay; however, I am disappointed to hear of the cleanliness issues in your bathroom. I will be meeting with my housekeeping staff to review cleanliness standards to ensure that your experience is not repeated. As well,... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 25, 2014

I have been staying at the Extended Stay America-Oyster Point for a while. Tameka Johnson, who is the property manager is probably to most understanding, easy going and professional person I have met in a while. Anything I have needed or any problems I have had, she has dealt with it. Are there people here with questionable backgrounds? Yes. But... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

Alison - The team and I truly appreciate your kind remarks regarding your experience at our hotel. We thank you for letting us know that our customer service has been top notch. I am always happy to hear that my team has gone above and beyond to make a guest feel comfortable and give them that "home away from home"... More 

Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 20, 2014 via mobile

One word is sufficient to describe this place: disgusting. Scary would also work. As in make sure your door is locked and sellable items aren't visible in your car kind of scary. Obviously the parent company has forgotten about this location because this location is not representative of the usually reliable Extended Stay America brand. The photos of generic Extended... More 

Was this review helpful? Yes 2
Elkridge, Maryland
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 18, 2014

This hotel barely qualifies as a place to stay. The rooms are filthy when you check in. The carpets are dirty and are sticky. There are crumbs on the plates, cabinets, and throughout the kitchenette. The fluent it is in need on cleaning. There is a draft from the exterior door. The parking lot is loud and the area does... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I apologize that you were not pleased with the cleanliness of our hotel. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Please accept our sincerest apologies for your experience and... More 

Williamsburg, Virginia
Contributor
11 reviews 11 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 8, 2014

I would like to thank the staff at the Extended Stay America, 11708 Jefferson Avenue, Newport News, VA. My visit with the wonderful staff, at the outstanding hotel, was a terrific experience the staff must be complimented. Sometimes we shouldn't mention names, because for sure, we will leave someone out. However, Fenne, Juanita, and there were three other ladies, names... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Newport News - Oyster Point, responded to this review

The staff and I appreciate your kind remarks. We’re happy to learn that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Questions? Get answers from hotel staff and past guests. Ask a question

11 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (5)
Viewed
Room/suite (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (6)
Viewed
Room/suite (1)
Viewed
Dining (1)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay

Amenities

Questions? Get answers from hotel staff and past guests. Ask a question