Just wanted to comment on the great service of my housekeeper, Crystal. She is a true jem; she did such a great job working around my family and our request. She and the rest of the staff provide great value to the Comfort Inn. more

My family and I come to the area often to visit family. My mother suggested that we stay at the Comfort Inn. It was quite convenient...the mall was next door with plenty of things to keep the teenagers happy. The breakfast was great and the people that worked there were friendly. I will stay there again on my next trip... more

This location always does a great job: close to the mall, places to eat, attractions. Much better than the other hotels in the area, even the newer ones. I stay in a lot of hotels, and the staff here is among the most friendly I have ever encountered. From the desk clerks to housekeeping you are always greeted with a... more

I arrived at the Newport News Airport and was picked up by the hotel shuttle driver, Wilson. He had nothing but great things to say about the hotel. When I got to the hotel the young ladies at the desk help check me in and over great suggestion for meals and explained the hotels services and amenities to me. The... more

I stayed at the hotel the first weekend in May. I have stayed there previous years as they are pet friendly. However, this time, we were checking in but our room wasn't ready. Why is the room not ready at 5pm? We had the non smoking floor, which is the first floor, so we sat in lobby and I started... more

We just had our family members stay at the Comfort Inn at Patrick Henry Mall for our wedding last weekend. I must say that this hotel is far more than what we expected for our out of town guests. The entire staff was professional and friendly. As for the rooms, two thumbs up for housekeeping. The best location for guests... more

After the Front Desk Representative made insulting statements about the guest in our room, I confronted him and he apologized. I requested to speak with the Manager to let him know how I felt. To my surprise, I was further insulted by the General Manager when he said to me in front of the Front Desk Rep "You are blowing... more

We needed non-smoking, clean rooms with a very effective air conditioner because my daughter has a serious asthma condition. Attacks are triggered by mold, smoke, even old smoke, and humidity. And we were coming to Virginia from California in July! She also has a heart condition that prevents her from taking some asthma medications, which makes an attack potentially more... more

close to mall and interstate. very quiet. more