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Comfort Inn Hotel Newport News

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12330 Jefferson Ave., Newport News, VA 23602
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1 room 1 adult
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Comfort Inn Hotel Newport News
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161 Reviews from our TripAdvisor Community

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Winterville, North Carolina
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We stayed here this past weekend. Our room was clean and I appreciated the fact that it had a micro/fridge combo. I did notice that the room needed a little updating. The carpet was worn in areas and there was rust around the tub areas and in the bathroom. We were up and out early each morning so I did... More 

Helpful?
Thank Missuuncleronnie
Ann Arbor
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay at this hotel frequently when visiting friends and family in the area. We have been consistently pleased, and our stay there over this past Christmas holiday was no exception. Rooms are clean and quiet, beds are reasonably comfortable, the rates are reasonable, and the breakfast bar is decent and always well stocked. Most importantly, every staff member we... More 

Helpful?
Thank a2gh
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Why thank you a2gh for your awesome review! It is always great to hear from our loyal guests, who stay with us time and time again. It goes to show that if you really love taking care of people, it shows. It shows because of responses like yours a2gh! Each of us has a mission at this Comfort Inn. We... More 

Brooklyn, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean, comfortable great value. The staff is super friendly and very cheerful. You could not stay at a better place on the road, Great value with equal and better accommodations at half the price of Hilton or Marriot properties. Since we have a relative in the area, this will be our hotel of choice (not a pun)

Helpful?
Thank Dennis C
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Hi Dennis C, No pun taken! We know that you have a choice, and we thank you for choosing us!! Your wonderful words about our staff and accommodations are very much appreciated. Our staff takes pride in all the services that we provide to frequent travelers like you! Reviews like yours motivates us to keep up with our winning ways.... More 

Lady Lake, Florida
1 review
5 of 5 stars Reviewed January 1, 2016

We can't say enough about the staff and hotel cleanliness. Yolanda at the front desk was a life saver. Everyone we encountered was very friendly and eager to help. Always very personable. There were issues with our reservation and Yolanda was so patient for the 2 hours it took to straighten it out. This is the first time we have... More 

Helpful?
Thank OceanLover2004
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Well Happy New Year to you OceanLover2004! Thanks so much for your wonderful review of our Comfort Inn. What a great way to start the new year. We can't thank you enough for the shout out to our front desk agent and all of her efforts to accommodate you. We let our service speak for itself and we are glad... More 

Houston, Texas
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 23, 2015 via mobile

Great value and friendly staff. Stayed three nights around Christmas. Consistently friendly service and great attitudes. Room was clean and equipped as you would expect for this price range. Free breakfast was good--waffles, eggs, cereal, the usual stuff, only missing good fresh fruit. Location is next to the mall and tons of stores. Good for shopping but the road has... More 

Helpful?
Thank Aaron T
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Hello Aaron T, Thanks for taking time out of your day to review our Comfort Inn! We all know that the holidays are precious times to spend with family and loved ones. We thank you for spending some of that time with us. Our staff strives to provide that consistent great service for every occasion! Sorry that we did not... More 

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed December 2, 2015

My son and I was greeted by Mike Mayo ASM a outstanding young man. It was very late when I called and he kindly gave me directions to the hotel and our check in was easy and very pleasant. Mr. Mayo respectfully and generously went above and beyond for us and we greatly appreciate it very much.

Helpful?
Thank Terry B
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Aww Terry B I'm blushing... Thank you, Thank you so much for your compliment. My goal has always been to set the bar sky high when it comes to providing exceptional guest service!! I feel that it is the responsibility of our leadership team to be the example for how we want our guests to feel after they have stayed... More 

Dover, Pennsylvania
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed November 15, 2015

It would be nice if the address and name of the hotel was visible on a sign since the highway is very busy. The toilet should be firmly anchored to the floor so YOU DON'T ROCK when you us it. the breakfast was excellent with a great variety of items.

Helpful?
Thank 2conchs
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Thank you so much 2conchs for providing us with valuable feedback from your last stay with us. We hear you loud and clear about our visibilty! In fact, we've cut the tree line down in order for our guests to see us better. We are also working on other options to make is easier on our great guests. As far... More 

Lakeland, Florida
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 5, 2015

Me and my son stayed there two nights. The location is within walking distance of a mall and many eating establishments. The staff was very friendly and accommodating. The bed was very comfortable with a choice of soft of firm pillows. Breakfast was very good and different fare both mornings. I got a great price on the room and was... More 

Helpful?
Thank BigRon773
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Thanks BigRon773! We appreciate you for sharing your recent experience with us and the TA community. Your reviews can help to make decisions on where to stay in Newport News. Obviously, we are a great choice based on what you've so kindly mentioned. Our staff is one of the most dedicated and welcoming..We are walking distance from Patrick Henry Mall... More 

Suffolk, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 20, 2015

Good thing the first impression isn't ALWAYS the last! We had a great stay, comfortable bed, clean room and a good breakfast but if I was to rate our stay based on our check in I may have left and that would have been the end of the story. First and foremost we arrived around 10:40pm on Oct. 8th the... More 

Helpful?
2 Thank Mar C
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Thank you so much Mar C for taking the time to tell us about your stay with us in October. Your feedback has definitely helped us to improve on how the front desk operates. See, we could come up with a number of excuses as to why the front desk agent was not there when you arrived but we don't... More 

Jacksonville, Florida
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 13, 2015 via mobile

While traveling to the hotel. I received a call from them saying that my room was flooded out. That they were going to put me in a different hotel. Which is not a safe area. A known drug area of the city. I am a female traveling alone to meet with others staying at the hotel. I said I wanted... More 

Helpful?
2 Thank Cheryl A
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Hello Cheryl A, I am very sorry that your previous stay with us was not a great one. It is never our intention to inconvenience any of our guests or relocate them for any reason. I'm very glad that we were able to keep you here with your friends, in a safe environment. I see that your stay was back... More 

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