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Comfort Inn Hotel Newport News

2.5 of 5 12330 Jefferson Ave., Newport News, VA 23602
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Comfort Inn Hotel Newport News
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Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
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97 reviews from our community

Traveler rating
    34
    36
    9
    13
    5
See reviews for
39
14
6
16
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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  • Any
English first
  • All months
    (97)
  • Mar-May only
    (18)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (19)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

This hotel is VERY CLEAN and the staff was friendly and professional. Stephanie Woods and Julia Harvey gave OUTSTANDING customer service. I will definitely recommend this hotel to family and friends and will stay here again!

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear TONJON76, Thank you for your review of your recent experience here at our property! We appreciate you noticing our wonderful staff and amenities, and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I was booked a room here for an interview at a nearby hospital. I was impressed with the staff, seeming more like a private hotel than a chain. The manager was very helpful, even taking care of the nice continental breakfast himself. I was asked my a passing maintenance man how my room was, an indication of his personal investment... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Tom M, Thank you for taking the time to submit a review in reference to your recent stay at our hotel! We are thrilled to hear that we exceeded your expectations, and that you found our staff to be friendly, and helpful. We look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

Milford, Delaware
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

It was good for a short stay. We had an issue with the first room and the front desk clerk moved us right away. They had everything just as we had requested. Rooms were comfortable. Breakfast area was very clean and staff was very friendly and helpful.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Callwendy4oils, Thank you for taking the time to submit a review in reference to your recent experience at our hotel. I am pleased to hear of our staff meeting your expectations and responding to your needs. We look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

Manteca, California
1 review
5 of 5 stars Reviewed 5 weeks ago

This is a great hotel, very clean and very friendly staff. The customer service was great, and helpful. Melissa and Judy were the best and made the stay much more comforting. The room I stayed was clean no complaints there. Breakfast good as well. If I'm ever back in the area would definitely come back to this hotel.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Vicente A, Thank you for taking the time to submit such a generous review of your recent stay here at our hotel. We pride ourselves in great product, with unmatched guest service that should leave our guests with a memorable experience that will keep them coming back. I am stoked to hear that this was the experience you have... More 

Nags Head, North Carolina
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed December 18, 2014

Stayed here over the weekend. Checked in Friday night and checked out Sunday morning. We stayed on the 3rd floor, since my husband smokes. The elevator ride, the hallway and the room smelled so fresh and clean! The bed was very comfy, with plenty of pillows! The staff was friendly and helpful! The breakfast was plentiful, delicious and had different... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear wyttigr, Thank you so much for your generous review of your recent experience at our property! Your feedback is very important to us! We appreciate your patronage and look forward to hosting all of your future stays in the area! Happy Holidays! Regards, Rebecca Waller General Manager More 

1 review
5 of 5 stars Reviewed November 27, 2014

This is a great hotel, very friendly staff, rooms are immaculate and very organized service. The GM is a gracious friendly lady who makes everyone feels welcome, and treats her staff like royalty! Makes your stay all the more better!

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Global P, Thank you for taking the time to submit feedback to your fellow travelers in reference to your recent stay. Your kind words mean so much to our staff and management, as well as our future customers! It is awesome to hear that our guests recognize our daily efforts in operation! We truly appreciate your patronage and look... More 

1 review
4 of 5 stars Reviewed November 4, 2014

I stayed at the hotel for about 2 nights. The first room had a odd smell then we requested a new room which they were nice enough to politely offer immediately without issue. The customer service was good but the hotel was very outdated and in very much need of updating. I do want say I especially appreciate Judy at... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Terry G, Thank you for taking the time to submit a review on behalf of your recent stay at our hotel. We appreciate your feedback and value your patronage, and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

1 review
5 of 5 stars Reviewed October 26, 2014

This hotel is clean, affordable and convenient to shopping and dining. The staff is courteous and helpful. They also have shuttle service to Williamsburg Newport News regional airport just minutes away.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Eric T, Thank you for taking the time to submit such a generous review of your experience with our property! We appreciate your loyalty and patronage, and look forward to continuing to host your future stays while in the area! Regards, Rebecca Waller General Manager More 

Manakin Sabot, Virginia
Contributor
20 reviews 20 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed October 7, 2014

I used Global Parking, got in late and stayed for the night. The staff and everyone was very friendly and helpful. It's very convenient, reasonable and the room was comfortable. The room comes with a complimentary breakfast.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Doug72, Thank you for taking the time to submit a review on behalf of your most recent experience with our hotel and its services. We value your patronage and appreciate your feedback. We welcome you back anytime to take advantage of our great Global Parking deals and clean, comfortable accommodations! Regards, Rebecca Waller General Manager More 

Springfield, Virginia
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

Looking back through the reviews for this hotel, they were made aware of the mold/mildew odor in the first floor rooms back in 2012. We brought our dog along for the weekend of September 26-28th, 2014 and the smell was so horrible I immediately washed all of our clothing AND our dog as soon as we got home. We tried... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Valued Guest, Thank you for taking the time to submit a review in reference to your recent stay here at our property. We appreciate your feedback and will use it in enhancing our future guests experiences. To specifically address your main concern, our management team is looking into this potential moisture issue that you are speaking of and will... More 

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Number of rooms: 122
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn
Hotel Style:
#5 Romantic Hotel in Newport News

11 photos of this hotel

Management photos: Courtesy of the property manager

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