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All 37 Newport News hotels

Comfort Inn Hotel Newport News

2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602
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Ranked #11 of 37 hotels in Newport News
A recent review
4 of 5 stars reviewed 3 days ago
MAGPie907 Washington DC, District of Columbia
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78 people have reviewed this hotel

Traveler rating
    26
    29
    9
    10
    4
See reviews for
28
13
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel was fine. We only needed one night to visit CNU and were able to visit the mall across the street from hotel, and drive all over town. Not too far from the nice City Center. The staff was nice, especially at the front desk. Brandon at the front desk was very friendly. The breakfast is a bit heavy... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear MAGPie907, Thank you or taking the time to submit a review sharing your recent stay with the tripadvisor community! We value your feedback and will use it accordingly to continue improving our guest's experience and encouraging our staff! We appreciate your patronage and look forward to hosting your future stays in the Newport News area! Regards, Rebecca Waller General... More

Gloversville, New York
Top Contributor
126 reviews 126 reviews
37 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

The people were great, lets start there. When we checked in there was a strong rank odor in the bathroom. We left for several hours, leaving the fan running the entire time, and came back to find the odor still there. The assistant manager, a pleasant and helpful young lady gave us a different room and even helped us move... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear BillP1215, Thank you for taking the time to submit a very genuine review of your recent stay at our hotel. As with all of our feedback, we appreciate your responses because it provides me and my team the opportunity to make improvements where necessary to keep our guests satisfied! With that being said, we will be looking in to... More

Sumter, SC
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 2 weeks ago

We were in town for a weekend trip. The staff exceeded all expectations from the time of the reservations until checkout time. The breakfast was great, and all members of the staff were AMAZING! The staff bent over backwards to ensure that the customers were satisfied. Special thanks to Brandon and Ms. Rikki...both were a tremendous asset.

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Mizzou597, Thank you very much for posting a review of your recent stay at our hotel! We appreciate you sharing this wonderful experience with fellow travelers and we look forward to hosting your future stays in the area! As always, we will share this review with our staff so they can understand just how important they are to our... More

Gaston, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We don't travel a lot, so when we do we try to seek out the best hotel in the area without paying unreasonably high prices. This Comfort Inn met and/or exceeded all our expectations. The room was clean and comfortable. The breakfast was excellent with plenty of choices and room to sit and enjoy your meal. Apparently some renovations have... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Alex C, Thank you for taking the time out to submit such generous review of our hotel. We pride ourselves in delivering a memorable, pleasurable stay to each of our guests and therefor we are thrilled to hear that this is exactly what we achieved with you as well. We appreciate your patronage and look forward to hosting your... More

Mechanicsville, Virginia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were in town for an overnight trip and decided to stay here based on recommendations. It did not disappoint. We were greeted upon entering the lobby and immediately checked in. The room was very clean and comfortable. We spent the evening at the pool which was very relaxing. After a good nights sleep, the breakfast that awaited was outstanding.... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Nancy C, Thank you for taking the time to submit a review in reference to your recent stay in our newly renovated hotel! We appreciate your patronage and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

Anchorage, Alaska
1 review
5 of 5 stars Reviewed July 13, 2014

Wow, we had issues in our first hotel about people trying to open our door the entire night. Went to the Comfort inn, Stephanie set us up in a great room with a great price. We will forgo Priceline from now on and reserve directly with them. The breakfast was outstanding as well as the staff. Never made it to... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear TominAK907, Thank you for submitting such a generous review! We are very excited to hear that we were able to turn your trip around and make it far more enjoyable and memorable! We appreciate your patronage and we look forward to your future direct reservations! Regards, Rebecca Waller General Manager More

Jackson Heights, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 12, 2014

We have stayed at many hotels and were extremely pleased with Comfort Inn, Newport News (our first experience). We were greeted by pleasant and courteous staff members. The hotel was clean and pleasing to the eye. Our room was clean, uncluttered. The beds (two doubles) were comfortable and the bedding was deliciously snuggly and warm as were the pillows. A... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Joyce J, Thank you for taking the time to submit a review for your fellow travelers about your recent stay here at our hotel. We are pleased to hear that our service and amenities exceeded your expectations and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

Richmond, Virginia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 5, 2014

Super happy with our recent stay!! It's a nice, clean, comfy hotel with a pleasant staff. We stayed for 2 nights in a king room. The bed was a lil too firm for my taste (and i love a firm bed) so I can only imagine that it would feel like a rock to other guests. But that's just personal... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Jaymie Z, Thank you very much for taking the time out to review our hotel! We appreciate your feedback, and we use every bit of it to improve our future guests' experience here! We are definitely in the process of upgrading our kitchen equipment, to include an additional microwave! I apologize that this slightly took away from your wonderful... More

Longview TX
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 30, 2014

This hotel is great, clean, with the friendliest staff. Breakfast is great. We usually stay in this hotel when we visit town - convenient to a mall, restaurants, the airport, the interstate (to run to Williamsburg, Jamestown, Yorktown, VA Beach), Mariner's Museum, and Christopher Newport University.

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear RoseOfTexas, Thank you for your recent review of our property! We appreciate your feedback, as well as your patronage and loyalty! We are pleased to hear that this stay exceeded your expectations and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 29, 2014

I have stayed at this location many times, and the staff has taken on a new attitude, that came when the Lobby/Breakfast area completely rebuilt and refurnished. It was a very fresh feeling to the hotel. Rooms are cleaned and room was clean also. The daily cleaning of the whole hotel was evident, even though the whole hotel was fully... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Larry F, Thank you for taking the time to write a review about your recent trip to our area and your stay at our hotel! We appreciate your loyalty to our property, and we are pleased to hear that you have noticed the changes that have been made! We appreciate your patronage and look forward to hosting your future... More

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

10 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (5)
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Dining (1)
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Hotel & grounds (2)
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Pool/beach area (1)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Newport News #8 Family Hotel in Newport News
Hotel Class
Official Description (provided by the hotel)
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
Number of rooms
122

Questions & Answers

Questions? Get answers from Comfort Inn Hotel Newport News staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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