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All 37 Newport News hotels

Comfort Inn Hotel Newport News

2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602
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Ranked #12 of 37 Hotels in Newport News
A recent review
5 of 5 stars reviewed 2 weeks ago
Doug72 Manakin Sabot, Virginia
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89 reviews from our community

Traveler rating
    29
    33
    9
    13
    5
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35
14
6
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Manakin Sabot, Virginia
Contributor
14 reviews 14 reviews
11 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I used Global Parking, got in late and stayed for the night. The staff and everyone was very friendly and helpful. It's very convenient, reasonable and the room was comfortable. The room comes with a complimentary breakfast.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Doug72, Thank you for taking the time to submit a review on behalf of your most recent experience with our hotel and its services. We value your patronage and appreciate your feedback. We welcome you back anytime to take advantage of our great Global Parking deals and clean, comfortable accommodations! Regards, Rebecca Waller General Manager More

Springfield, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Looking back through the reviews for this hotel, they were made aware of the mold/mildew odor in the first floor rooms back in 2012. We brought our dog along for the weekend of September 26-28th, 2014 and the smell was so horrible I immediately washed all of our clothing AND our dog as soon as we got home. We tried... More

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Valued Guest, Thank you for taking the time to submit a review in reference to your recent stay here at our property. We appreciate your feedback and will use it in enhancing our future guests experiences. To specifically address your main concern, our management team is looking into this potential moisture issue that you are speaking of and will... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago via mobile

Our room was on the first floor. As soon as you entered the hotel the air smells musty. The door handles looked old and rusty. The bedding and floors were damp. The room wasn't properly vacuumed. The bed skirts were gross. I killed 5 different species of bug in the room. The shower tub had a large crack in it.... More

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Caseylynn8, Thank you for taking the time to review our property and your recent experience with us. We appreciate your feedback as it assists us in improving our guest's experience in the future. We truly apologize that your stay was by far less than satisfactory, and as you mentioned, our wonderful staff try to go above in beyond in... More

Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2014

While using the global parking at comfort inn I found the staff to be very friendly. Stephanie the front desk mngr. and her staff where kind and very helpful. The missed my flight on Thursday and was using the shuttle service there, when she found out I missed my flight she told me to come back and have breakfast on... More

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dar Jeff D, Thank you for submitting such a kind review! W value all of our customers and we are excited to hear that you recognize the value our Global Airport Parking Packages offer! We strive everyday to go above and beyond with each guest encounter we have, and it is great to hear we are succeeding! We look forward... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2014

Our family was traveling to the Virginia Beach area August 17-19, 2014. We called from the road and Stephanie Woody at the front desk was pleasant and efficient. We stayed two nights and the room was clean, comfortable and breakfast was a pleasant surprise. Be certain to eat at Cheddars, we walked there for dinner the first night. We will... More

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Sharon G, Thank you for taking the time to submit a review in reference to your recent stay at our hotel! We are thrilled that your stay exceeded your expectations, as well as our amenities and staff! We look forward to hosting your future stays in the Newport News area, and we welcome you as a new Choice guest... More

Merritt Island, Florida
2 reviews
4 of 5 stars Reviewed September 1, 2014

This is our third time staying here. Last year we had some issues that were taken care of. This year no issues, room was very clean and comfortable. Breakfast was very good as well. We stayed on the second level and was able to park right below our window allowing us to see our vehicle which was a plus since... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Dale S, Thank you for your loyalty and patronage to our hotel! We appreciate you noticing the changes we have worked hard to make for our guests and we look forward to hosting your future stays! Regards, Rebecca Waller General Manager More

Chesapeake, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 1, 2014

From check-in by mmickl to check-out by swoodyO our stay at this hotel was excellent. Staff are professional, efficient & friendly. Every request was met with promptness and courtesy. This is our third stay at this hotel over Labor Day Weekend, we will return next Labor Day weekend. This hotel is near restaurants and shopping, also easy on and off... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear GoDiva2, Thank you for your review and your loyalty to our hotel! We appreciate your feedback and look forward to hosting your stay next labor day weekend! Regards, Rebecca Waller General Manager More

1 review
4 of 5 stars Reviewed August 28, 2014

My husband and I stayed here while doing an amusement park vacation. Room was clean, conveniently located and breakfast choice was great. I believe Caitlin was her name and she was extrememly helpful in having our room switched when we got to our origional room and a dog started barking right next door to us. We called her and without... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Jessica P, Thank you very much for your generous review! We are pleased to hear about your experience and look forward to hosting your future stays! Regards, Rebecca Waller General Manager More

Roanoke, Virginia, United States
2 reviews
2 of 5 stars Reviewed August 25, 2014

This was our first and last stay at this hotel. First we were given 2 adjoining rooms rear of first floor. One room was already occupied by another guest!! The second room smelled EXTREMELY MUSTY, as did the hallway leading to the rooms. Next we were given 2 rooms on the third floor. Upon exiting the elevator, the hallway reeked... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Jeanna M, Thank you for submitting review of your recent stay. We appreciate your genuine feedback and utilize it to enhance our future guests stay as much as we possibly can. I am truly sorry to hear of the shortcomings during your most recent stay and hope you will consider giving our hotel another chance in the near future.... More

Watkinsville, Georgia
1 review
5 of 5 stars Reviewed August 22, 2014

The individual named above added a great deal to our stay. She was helpful in directing us to various sites. She knew the area well and help us to avoid some rought spots that could have been dangerous. I observed her speaking to each guest with respect. She would make a great trainer of the staff because it is evident... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Leonard M, Thank you for taking the time to submit a review of your recent stay here at our hotel! We are thrilled to hear that your expectations were exceeded with the assistance of one of our best assets, Stephanie! We appreciate your business and look forward to hosting your future stays in the Newport News area! Regards, Rebecca... More

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Number of rooms: 122
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

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