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Comfort Inn Hotel Newport News

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12330 Jefferson Ave., Newport News, VA 23602
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Best prices for: 1 room 1 guest
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Comfort Inn Hotel Newport News
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Comfort Inn Hotel Newport News
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128 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • All months
    (128)
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    (36)
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    (22)
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New York City, New York
5 of 5 stars Reviewed 2 days ago NEW via mobile

Miss Stephanie Woody went beyond the call of duty to secure a room reservation much needed on the full to capacity 4 th of July weekend. Miss Woody fullfield her promise to contact my family in the unlikely event that a cancellation came through.she was courteous,caring and extremely professional in person and on the phone.Her interest in promoting excellent quality... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Rebecca Waller personally made sure my group was completely taken care of, including rates, shuttle or cab service, speedy and uncomplicated check in and out. The pool was very welcoming, breakfast was superior to many other hotels. I look forward to future stays at this location. See you soon and look forward to doing business with you Rebecca..

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 5 days ago NEW

terribly dirty! so much so that no amount of cleaning would fix it. that place needs an overhaul. none of the exit doors secured properly so the building was unsecured. don't walk barefooted on the carpet and there were pubes in the shower/bathroom from previous guests. The only saving grace was a friendly hotel staff. I will never stay there... More 

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2 reviews
5 of 5 stars Reviewed 1 week ago

Stopped to spend the night on our way to outer banks. Several hotels were full so we Called and Tish held a room for us-she was very patient and helpful! Room was clean and breakfast was great! Management may want to consider lighting the place up at night-we couldn't find it at first

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Lisa S, Thank you for taking the time to submit feedback in reference to your recent stay at our hotel! We are thrilled to hear that Tish made your stay even more memorable and successful, and we will look into the comments regarding our exterior lighting / signage to improve our future guests' experiences. We appreciate your patronage and... More 

Navarre, FL
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel because where I wanted to stay was full and TA had decent reviews for this property. The hotel was fine except that it is beginning to show some wear and tear especially in the rooms. The bathroom especially needed some work where less than professional repairs had been attempted. There was water damage on the wall... More 

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear FLBeachLady, Thank you for taking the time to submit a review in reference to your recent experience with our property! We appreciate your genuine commentary and suggestions, and will use it to improve our future guests' experience at our hotel! We look forward to the possibility of hosting your future stays in the area! Have a great summer! Regards,... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Seriously the best customer service you can ask for. My wife and I were here for 7 days while we looked for a house, and the two ladies up front handled everything I threw at them without a hitch!! Also all other amenities were very clean and up to par!! Would stay here any time. And the location is great,... More 

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Brian M, Thank you for taking the time to submit feedback in reference to your recent stay at our hotel! We are very grateful for your gracious compliments about our awesome front desk staff, and we are thrilled to hear that your stay was exceptional! We look forward to hosting your future stays in our area! Regards, Rebecca Waller... More 

Midlothian, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Although I cannot afford to take time to write a Tripadvisor review each time I stay in a hotel, I would feel remiss if I failed to do so in the case of a recent stay at the Comfort Inn, 12330 Jefferson Ave., Newport News, Va. This is an attractive, well-maintained, and clean facility inside and outside, in an excellent... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear jnh646701, Thank you so very much for taking the time to submit a review on behalf of your recent experience at our hotel! We greatly appreciate your efforts to do so, as well as your patronage and generous compliments! We strive to ensure each of our guests has an unforgettable experience at our property, leaving with fond memories of... More 

Chicago, Illinois
3 reviews
4 of 5 stars Reviewed 2 weeks ago

Our group stayed there while attending a preaching conference. The hotel was packed and still the hotel was exceptional. Even a person in our group who is difficult to please gushed over the cleanliness and service. We had a slight problem with one reservation starting a day after we arrived (not the hotels fault). Even though the hotel was officially... More 

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Darryl P, Thank you very much for taking the time to submit feedback in reference to your recent stay for the Minister's Conference! We are thrilled to hear that you and your group were extremely satisfied with our service, as well as our product! We look forward to hosting your future stays in the coming years! Have a wonderful... More 

Aiea, Hawaii
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Clean, spacious room. Breakfast was included in Gov't rate. Ample parking. Property right next to mall and several restaurants. Several rooms are undergoing renovation so was a bit dusty in hall but room was fine. Front desk staff very friendly.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Gary R, Thank you for taking time to submit feedback in reference to your recent stay here at our hotel! We value your comments, and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

Estero, Florida
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This motel is an older property but totally updated! The outdoor pool is very nice surrounded by trees. The property is within walking distance of a very nice mall, with Dillards and Jc Penney. Many nice restaurants and stores nearby. The room is very clean and breakfast was adequate. Eggs, waffels, pastries, and french bread sticks as well as fruit... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear beadazzled2013, Thank you for taking the time to review our property and share your recent experience with your fellow travelers. We appreciate your feedback, as well as your patronage, and we look forward to hosting your future stays in the area! Have a great summer! Regards, Rebecca Waller General Manager More 

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11 photos of this hotel

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