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Comfort Inn Hotel Newport News

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12330 Jefferson Ave., Newport News, VA 23602
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Comfort Inn Hotel Newport News
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Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
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104 reviews from our community

Traveler rating
    40
    36
    10
    13
    5
See reviews for
39
14
9
17
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Russian first
  • Any
English first
  • All months
    (104)
  • Mar-May only
    (22)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (22)
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Springfield, Virginia
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I'm not going to pretend that this is a J.W. Marriott, but everything was wonderful. Refrigerator, microwave, sofa, coffee table, desk, and a great king bed and pillows. Front desk was very polite and helpful. Multiple shopping and restaurant options nearby. Would definitely stay here again if my travels ever take me to the Langley-Eustis/Newport News area again.

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1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

We love this place stayed there for my BFFs wedding the staff was friendly and down to earth the rooms were spotless and anything we needed was readily available we did have a favorite staff member but I'm not telling anyone it was you Trish!!! Lol!!!

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Bensalem
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Very nice Hotel and very friendly staff. Great fresh hot breakfast with a nice selection that will suit anyone. The room was excellent in every way, clean, and roomy. Would definitely stay again. East to get to from the interstate.

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Hampton, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel while I was awaiting the closing of my home. It was during this time that the Hampton Roads area was blanketed with a snow storm. The hotel staff, along with guests were effectively snowed in for several days. Schools and businesses were shut down. The staff was undeterred by the snow, and continued to excel... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I flew in for business for a few days and decided to book my stay with your establishment. Overall it was a Excellent experience and staff was professional. It was really clean and welcoming & very convenient for shopping and close to the airport. My room exceeded my expect ions and my bed was extra comfortable. I'm huge on cleanliness... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Naenae61, Thank you for noticing the hard work that we do to ensure our guests' stays are perfect from booking to check out! We appreciate your patronage, feedback and recommendations, and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was a great little mini vacation for me - the hotel was beautiful, the room I stayed in was perfect for me and my wife, the service overall was excellent and the staff was very nice and helpful. I will definitely be back, I might even need to take another vacation very soon.

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Nicole, Thank you for submitting feedback in reference to your recent stay here at our hotel! We appreciate your patronage and compliments! We look forward to hosting your future vacations and stays here in Newport News! Regards, Rebecca Waller General Manager More 

Baltimore, Maryland
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed at this Comfort Inn recently. It was clean enough, and the front desk clerk was pleasant. However, the entire place was poorly lit, and I did not feel comfortable. Adding to my feelings is the fact that some of the other guests were rather unsavory sorts. Breakfast was downright terrible, with scrambled eggs that were made from some... More 

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Anne, Thank you for taking the time to submit a review in reference to your recent stay here at our hotel! We value our guests and appreciate your feedback as it helps us constantly improve! We are terribly sorry to hear that your stay was less than satisfactory, and hope you will give us another chance in the near... More 

1 review
5 of 5 stars Reviewed January 27, 2015

This hotel is VERY CLEAN and the staff was friendly and professional. Stephanie Woods and Julia Harvey gave OUTSTANDING customer service. I will definitely recommend this hotel to family and friends and will stay here again!

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear TONJON76, Thank you for your review of your recent experience here at our property! We appreciate you noticing our wonderful staff and amenities, and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

1 review
5 of 5 stars Reviewed January 9, 2015

I was booked a room here for an interview at a nearby hospital. I was impressed with the staff, seeming more like a private hotel than a chain. The manager was very helpful, even taking care of the nice continental breakfast himself. I was asked my a passing maintenance man how my room was, an indication of his personal investment... More 

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Tom M, Thank you for taking the time to submit a review in reference to your recent stay at our hotel! We are thrilled to hear that we exceeded your expectations, and that you found our staff to be friendly, and helpful. We look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

Milford, Delaware
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 1, 2015

It was good for a short stay. We had an issue with the first room and the front desk clerk moved us right away. They had everything just as we had requested. Rooms were comfortable. Breakfast area was very clean and staff was very friendly and helpful.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Callwendy4oils, Thank you for taking the time to submit a review in reference to your recent experience at our hotel. I am pleased to hear of our staff meeting your expectations and responding to your needs. We look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

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11 photos of this hotel

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Dining (3)
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Business center/function rooms (1)
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Pool/beach area (1)
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Hotel & grounds (1)
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Other (2)
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