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All 37 Newport News hotels

Comfort Inn Hotel Newport News

2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602
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70%
Ranked #11 of 37 hotels in Newport News
A recent review
5 of 5 stars reviewed 1 week ago
Nancy C Mechanicsville, Virginia
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  • Reviews (74)
  • Photos (10)
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  • Room tips (13)
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74 people have reviewed this hotel

Traveler rating
    25
    27
    8
    10
    4
See reviews for
24
13
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
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English first
Mechanicsville, Virginia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in town for an overnight trip and decided to stay here based on recommendations. It did not disappoint. We were greeted upon entering the lobby and immediately checked in. The room was very clean and comfortable. We spent the evening at the pool which was very relaxing. After a good nights sleep, the breakfast that awaited was outstanding.... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Nancy C, Thank you for taking the time to submit a review in reference to your recent stay in our newly renovated hotel! We appreciate your patronage and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

Anchorage, Alaska
1 review
5 of 5 stars Reviewed 2 weeks ago

Wow, we had issues in our first hotel about people trying to open our door the entire night. Went to the Comfort inn, Stephanie set us up in a great room with a great price. We will forgo Priceline from now on and reserve directly with them. The breakfast was outstanding as well as the staff. Never made it to... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear TominAK907, Thank you for submitting such a generous review! We are very excited to hear that we were able to turn your trip around and make it far more enjoyable and memorable! We appreciate your patronage and we look forward to your future direct reservations! Regards, Rebecca Waller General Manager More

Jackson Heights, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

We have stayed at many hotels and were extremely pleased with Comfort Inn, Newport News (our first experience). We were greeted by pleasant and courteous staff members. The hotel was clean and pleasing to the eye. Our room was clean, uncluttered. The beds (two doubles) were comfortable and the bedding was deliciously snuggly and warm as were the pillows. A... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Joyce J, Thank you for taking the time to submit a review for your fellow travelers about your recent stay here at our hotel. We are pleased to hear that our service and amenities exceeded your expectations and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

Richmond, Virginia
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Super happy with our recent stay!! It's a nice, clean, comfy hotel with a pleasant staff. We stayed for 2 nights in a king room. The bed was a lil too firm for my taste (and i love a firm bed) so I can only imagine that it would feel like a rock to other guests. But that's just personal... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Jaymie Z, Thank you very much for taking the time out to review our hotel! We appreciate your feedback, and we use every bit of it to improve our future guests' experience here! We are definitely in the process of upgrading our kitchen equipment, to include an additional microwave! I apologize that this slightly took away from your wonderful... More

Longview TX
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is great, clean, with the friendliest staff. Breakfast is great. We usually stay in this hotel when we visit town - convenient to a mall, restaurants, the airport, the interstate (to run to Williamsburg, Jamestown, Yorktown, VA Beach), Mariner's Museum, and Christopher Newport University.

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear RoseOfTexas, Thank you for your recent review of our property! We appreciate your feedback, as well as your patronage and loyalty! We are pleased to hear that this stay exceeded your expectations and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this location many times, and the staff has taken on a new attitude, that came when the Lobby/Breakfast area completely rebuilt and refurnished. It was a very fresh feeling to the hotel. Rooms are cleaned and room was clean also. The daily cleaning of the whole hotel was evident, even though the whole hotel was fully... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Larry F, Thank you for taking the time to write a review about your recent trip to our area and your stay at our hotel! We appreciate your loyalty to our property, and we are pleased to hear that you have noticed the changes that have been made! We appreciate your patronage and look forward to hosting your future... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent place to stay for family gatherings with young children and senior citizens. All in all it is good for everyone. The staff was at our beckon call. Stephanie, Woody and Brandon were most helpful. Our wish was their command. The cleaning staff is excellent We had a wonderful time there. I would stay there again next time in Newport... More

Was this review helpful? Yes 3
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Argloria P, Thank you for taking the time to submit a review in reference to your recent stay here at our hotel! We appreciate your business and we are thrilled to hear that specific staff members ensured your stay was memorable and successful! We look forward to hosting your future stays in our area! Have a great summer! Regards,... More

Longview, Texas
Top Contributor
51 reviews 51 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed June 22, 2014

We stayed in this hotel while visiting family in Newport News, VA. Clean! Good hot breakfast. The best part = EVERY STAFF MEMBER WE MET was friendly and went out of their way to greet us see if there was ANYTHING they could do to make our stay better! Visiting N. N? STAY HERE!

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Harold C., Thank you kindly for taking the time out to submit a review in reference to your recent stay experience here at our hotel! We appreciate your feedback, as well as your patronage! We are thrilled that your stay exceeded your expectations and hope to host your future stays in the area as well! Regards, Rebecca Waller General... More

Bay Shore, New York
Contributor
17 reviews 17 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 12, 2014

Excellent place to stay. Couldn't believe they had a bereavement rate and told us about it based on what I just happened to mention. Talk about unbelievably nice Would stay there again and would love to enjoy the pool. Breakfast included and was ok

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear sue m, Thank you for taking the time to submit a review on your recent experience at our hotel. We appreciate your patronage and are delighted that you found our services and product to be accommodating in the best way during your time of need. We strive to cater our service to all of our guests needs when it... More

Erie, Pennsylvania
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed June 10, 2014

We stayed at this hotel on our way to Cape Hatteras. The location is perfect, next to a mall and an array of dinning choices at your fingertips. The hotel is clean and attention to detail is what this hotel is all about. Stephanie Woody and Brandon Johnson are the perfect employees. Their attention to your needs go above and... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear greenidprofessional, Thank you for submitting such a generous and flattering review of your recent stay here at our property! We appreciate you taking the time to do so, as well as your patronage to our hotel. We certainly do value our employees, and recognize the gems we have in Stephanie and Brandon! Thank you for giving your fellow travelers... More

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Reservation Options:
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

10 photos of this hotel

Management photos: Courtesy of the property manager

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Room/suite (5)
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Dining (1)
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Hotel & grounds (2)
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Pool/beach area (1)
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Other (2)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Newport News #9 Family Hotel in Newport News
Hotel Class
Official Description (provided by the hotel)
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
Number of rooms
122

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