We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Comfort Inn Hotel Newport News

Certificate of Excellence
Hotel website
Hotel deals
12330 Jefferson Ave., Newport News, VA 23602
Special Offer
Choice Privileges Points
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Comfort Inn Hotel Newport News
Professional photos View all
Browse nearby
Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
Add Photo Write a Review

118 Reviews from our TripAdvisor Community

Traveler rating
    45
    41
    12
    14
    6
See reviews for
46
14
9
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (118)
  • Mar-May only
    (36)
  • Jun-Aug only
    (38)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (22)
All months
Dallas, Texas
1 review
1 of 5 stars Reviewed 2 weeks ago

First let me start by saying I will never again stay at a Comfort Inn after my experience here and a hotel I stayed at over the weekend. When I arrived at the hotel I asked about the tax exempt statement – they didn’t have one available and it was supposed to have been corrected after I checked in. My... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

TMINJ1970, I would like to first thank you for expressing your frustrations in reference to your recent stay at our hotel. As you and I have previously conversed, we are looking into the challenges you experienced within your stay to ensure all are corrected and do not have a negative effect on our future guests. It is our top priority... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

My stay was great. Judy made sure everything was going well. The rooms are excellent. If we had any problems they were addressed right away.The breakfast was excellent. Judy was very helpful. Check in and check out was fast. I will be going back.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Robert R, Thank you for taking the time to submit a review in reference to your recent stay here at our hotel. We appreciate your patronage and feedback, and look forward to hosting your future stays in the Newport News area! Regards, Rebecca Waller General Manager More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

First the hotel is in the cut off of a main road. Be careful because you will pass it. Location is great lots of food choices within 10 mins. Check in went ok after my reservation was found. Front end explained breakfast times. Hotel is good for a quick stay. Rooms: Very standard toilet seemed to have a hard time... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear MSLadyChanel, Thank you for taking the time to submit your genuine feedback in reference to your recent stay at our hotel. We are very sorry to hear of the several shortcomings in your stay. This information is valuable to us, as it assists in ensuring these situations are corrected for our future guests. We can assure you we take... More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Great hotel, rooms were clean and very comfortable. Judy went out of her way to help make my families vacation awesome! It really meant a lot to us to have someone there to be so attentive to our needs.Thanks Judy! Will be coming back soon!

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear SarahLou0620, Thank you for taking the time to submit feedback on behalf of your recent stay here at our hotel! We are thrilled to hear that your stay was delightful and exceeded your expectations! We appreciate your patronage and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

hamptonroads
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

The staff was nice enough and the place looked pleasant, but our "nonsmoking" room had 2 books of matches, ashtrays and still smells like smoke. We couldn't move because they were full and didn't want the hassle of booking elsewhere. We were quite disappointed with the smell and it made falling asleep a chore. Something like this should really be... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear kikkinit, Thank you for taking the time to submit feedback in reference to your recent stay at our hotel. I truly apologize for the inconvenience you experienced with having what seems like a smoking room assigned to you, and wish it was brought to my attention so that I could make it right. However, I ensure you that if... More 

Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 22, 2015

I met a young lady at the front desk by the name Raymeika Bynum. She gave us the best customer service ever. Raymeika was very accommodating to everyone in my party. She was outstanding. The service was quick and she was very nice.

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Marcus G, Thank you for taking the time to submit a review in reference to your recent experience at our hotel. We are very happy to hear that Raymeika assisted in ensuring the comfort and success of your stay, and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

Ellicott City, Maryland
1 review
4 of 5 stars Reviewed April 22, 2015

Expecting the least, I was extremely pleased with my stay -- learned never to prejudge. The staff at the front desk was very polite/accommodating. Although the room temperature was hot, one call to the front desk and the service technician was there and resolve the problem immediately. Will recommend this hotel to others.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Tanya E, Thank you for taking the time to submit feedback on behalf of your recent experience at our hotel. We are thrilled to hear that our staff made your stay memorable and successful, as that is our ultimate goal! We appreciate your patronage and look forward to hosting your future stays in the area! Regards, Rebecca Waller General... More 

Fort Rucker, Alabama
Contributor
20 reviews 20 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 22, 2015

The only thing I can think of to complain about was due to a delay in shipping they didn't have shampoo. Unfortunately, since this was an overnight trip it was the first time I decided not to bring shampoo. Fortunately, they are conveniently located to shopping areas, so it really wasn't a problem. There are at least a half dozen... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Robert O, Thank you for taking the time to submit a review on behalf of your recent stay at our hotel. We appreciate your feedback, and truly apologize about the shampoo mishap! We are very happy that you otherwise thoroughly enjoyed your stay, and look forward to hosting your future stays in Newport News! Regards, Rebecca Waller General Manager More 

Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 21, 2015

We came for Accepted Student Day at CNU so only needed one night. This hotel served our needs. It is not a luxury vacation resort but it is functional and satisfactory. The beds were extremely comfortable and the size of the room is good. The breakfast is fine but typical of any quick buffet. Our room did seem to have... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear MAGpie907, Thank you for taking the time to submit feedback in reference to your recent experience at our hotel. We appreciate your patronage and look forward to hosting your future stays in the Newport News area! Regards, Rebecca Waller General Manager More 

1 review
5 of 5 stars Reviewed April 9, 2015

This is one of the best hotels ive stayed in. The breakfast is awesome and I especially loved the sales manager. She is very good at her job. She is a rockstar. I would recommend this hotel to anyone looking for great service

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Derrick S, Thank you for taking the time to submit a review in reference to your recent stay at our hotel. We appreciate your patronage and look forward to hosting your future stays in Newport News! Regards, Rebecca Waller General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

11 photos of this hotel

Management photos: Courtesy of the property manager

Viewed
All management photos (11)
Viewed
Room/suite (3)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (1)
Viewed
Other (2)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay