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Comfort Inn Hotel Newport News

2.5 of 5 12330 Jefferson Ave., Newport News, VA 23602
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Comfort Inn Hotel Newport News
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Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
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94 reviews from our community

Traveler rating
    32
    35
    9
    13
    5
See reviews for
37
14
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Manteca, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

This is a great hotel, very clean and very friendly staff. The customer service was great, and helpful. Melissa and Judy were the best and made the stay much more comforting. The room I stayed was clean no complaints there. Breakfast good as well. If I'm ever back in the area would definitely come back to this hotel.

Was this review helpful? Yes
Nags Head, North Carolina
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here over the weekend. Checked in Friday night and checked out Sunday morning. We stayed on the 3rd floor, since my husband smokes. The elevator ride, the hallway and the room smelled so fresh and clean! The bed was very comfy, with plenty of pillows! The staff was friendly and helpful! The breakfast was plentiful, delicious and had different... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear wyttigr, Thank you so much for your generous review of your recent experience at our property! Your feedback is very important to us! We appreciate your patronage and look forward to hosting all of your future stays in the area! Happy Holidays! Regards, Rebecca Waller General Manager More 

1 review
5 of 5 stars Reviewed 4 weeks ago

This is a great hotel, very friendly staff, rooms are immaculate and very organized service. The GM is a gracious friendly lady who makes everyone feels welcome, and treats her staff like royalty! Makes your stay all the more better!

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Global P, Thank you for taking the time to submit feedback to your fellow travelers in reference to your recent stay. Your kind words mean so much to our staff and management, as well as our future customers! It is awesome to hear that our guests recognize our daily efforts in operation! We truly appreciate your patronage and look... More 

1 review
4 of 5 stars Reviewed November 4, 2014

I stayed at the hotel for about 2 nights. The first room had a odd smell then we requested a new room which they were nice enough to politely offer immediately without issue. The customer service was good but the hotel was very outdated and in very much need of updating. I do want say I especially appreciate Judy at... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Terry G, Thank you for taking the time to submit a review on behalf of your recent stay at our hotel. We appreciate your feedback and value your patronage, and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

1 review
5 of 5 stars Reviewed October 26, 2014

This hotel is clean, affordable and convenient to shopping and dining. The staff is courteous and helpful. They also have shuttle service to Williamsburg Newport News regional airport just minutes away.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Eric T, Thank you for taking the time to submit such a generous review of your experience with our property! We appreciate your loyalty and patronage, and look forward to continuing to host your future stays while in the area! Regards, Rebecca Waller General Manager More 

Manakin Sabot, Virginia
Contributor
20 reviews 20 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed October 7, 2014

I used Global Parking, got in late and stayed for the night. The staff and everyone was very friendly and helpful. It's very convenient, reasonable and the room was comfortable. The room comes with a complimentary breakfast.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Doug72, Thank you for taking the time to submit a review on behalf of your most recent experience with our hotel and its services. We value your patronage and appreciate your feedback. We welcome you back anytime to take advantage of our great Global Parking deals and clean, comfortable accommodations! Regards, Rebecca Waller General Manager More 

Springfield, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 29, 2014

Looking back through the reviews for this hotel, they were made aware of the mold/mildew odor in the first floor rooms back in 2012. We brought our dog along for the weekend of September 26-28th, 2014 and the smell was so horrible I immediately washed all of our clothing AND our dog as soon as we got home. We tried... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Valued Guest, Thank you for taking the time to submit a review in reference to your recent stay here at our property. We appreciate your feedback and will use it in enhancing our future guests experiences. To specifically address your main concern, our management team is looking into this potential moisture issue that you are speaking of and will... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 22, 2014 via mobile

Our room was on the first floor. As soon as you entered the hotel the air smells musty. The door handles looked old and rusty. The bedding and floors were damp. The room wasn't properly vacuumed. The bed skirts were gross. I killed 5 different species of bug in the room. The shower tub had a large crack in it.... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Caseylynn8, Thank you for taking the time to review our property and your recent experience with us. We appreciate your feedback as it assists us in improving our guest's experience in the future. We truly apologize that your stay was by far less than satisfactory, and as you mentioned, our wonderful staff try to go above in beyond in... More 

Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 5, 2014

While using the global parking at comfort inn I found the staff to be very friendly. Stephanie the front desk mngr. and her staff where kind and very helpful. The missed my flight on Thursday and was using the shuttle service there, when she found out I missed my flight she told me to come back and have breakfast on... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dar Jeff D, Thank you for submitting such a kind review! W value all of our customers and we are excited to hear that you recognize the value our Global Airport Parking Packages offer! We strive everyday to go above and beyond with each guest encounter we have, and it is great to hear we are succeeding! We look forward... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2014

Our family was traveling to the Virginia Beach area August 17-19, 2014. We called from the road and Stephanie Woody at the front desk was pleasant and efficient. We stayed two nights and the room was clean, comfortable and breakfast was a pleasant surprise. Be certain to eat at Cheddars, we walked there for dinner the first night. We will... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Sharon G, Thank you for taking the time to submit a review in reference to your recent stay at our hotel! We are thrilled that your stay exceeded your expectations, as well as our amenities and staff! We look forward to hosting your future stays in the Newport News area, and we welcome you as a new Choice guest... More 

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Number of rooms: 122
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn
Hotel Style:
#5 Romantic Hotel in Newport News

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