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Comfort Inn Hotel Newport News

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12330 Jefferson Ave., Newport News, VA 23602
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Comfort Inn Hotel Newport News
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Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
Comfort Inn Hotel Newport News
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113 reviews from our community

Traveler rating
    43
    41
    11
    13
    5
See reviews for
42
14
9
21
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Detroit, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

I met a young lady at the front desk by the name Raymeika Bynum. She gave us the best customer service ever. Raymeika was very accommodating to everyone in my party. She was outstanding. The service was quick and she was very nice.

Was this review helpful? Yes 1
Ellicott City, Maryland
1 review
4 of 5 stars Reviewed 5 days ago NEW

Expecting the least, I was extremely pleased with my stay -- learned never to prejudge. The staff at the front desk was very polite/accommodating. Although the room temperature was hot, one call to the front desk and the service technician was there and resolve the problem immediately. Will recommend this hotel to others.

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Fort Rucker, Alabama
Contributor
19 reviews 19 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The only thing I can think of to complain about was due to a delay in shipping they didn't have shampoo. Unfortunately, since this was an overnight trip it was the first time I decided not to bring shampoo. Fortunately, they are conveniently located to shopping areas, so it really wasn't a problem. There are at least a half dozen... More 

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Washington DC, District of Columbia
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We came for Accepted Student Day at CNU so only needed one night. This hotel served our needs. It is not a luxury vacation resort but it is functional and satisfactory. The beds were extremely comfortable and the size of the room is good. The breakfast is fine but typical of any quick buffet. Our room did seem to have... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

This is one of the best hotels ive stayed in. The breakfast is awesome and I especially loved the sales manager. She is very good at her job. She is a rockstar. I would recommend this hotel to anyone looking for great service

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Derrick S, Thank you for taking the time to submit a review in reference to your recent stay at our hotel. We appreciate your patronage and look forward to hosting your future stays in Newport News! Regards, Rebecca Waller General Manager More 

Yonkers, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

After a very long trip, we were very warmly greeted and welcomed. Room was extremely clean. Next morning we were greeted and directed to the breakfast bar. Manager Judith, was extremely courteous and polite. She gave us easy to follow directons, and great reccomendatons on places to visit and family restaurants. She was very helpful later on with places to... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Bob R, Thank you for your review of your recent stay at our hotel. We appreciate your business and value your feedback. I am thrilled to hear of your pleasant encounter with our Director of Sales, Judith, and look forward to ensuring all of your future stays in our hotel are just as successful and memorable. Regards, Rebecca Waller... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Hello I just want to say that the staff and their performance at this hotel is well managed in customer service. During my short stay there I slept like a baby and ate like a king.I will be returning with my family for the summer because this is our second home away from home. Thanks to the Comfort Inn staff... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Massiah S, Thank you very much for your review of your recent experience with our hotel. We appreciate your patronage and compliments, and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My recent stay at the comfort inn at Patrick Henry mall was out of this world. The hotel staff was very friendly and attentive. They offer a hot breakfast to get the day started and the hotel is conveniently located near Newport news/ Williamsburg airport which they also provide shuttle service. Also there are plenty of fine restaurants nearby and... More 

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Eric T, Thank you for your generous review of our hotel, staff, location and amenities. We appreciate your loyalty and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More 

Springfield, Virginia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I'm not going to pretend that this is a J.W. Marriott, but everything was wonderful. Refrigerator, microwave, sofa, coffee table, desk, and a great king bed and pillows. Front desk was very polite and helpful. Multiple shopping and restaurant options nearby. Would definitely stay here again if my travels ever take me to the Langley-Eustis/Newport News area again.

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Michael C, Thank you for taking the time to submit a review in reference to your recent stay with our hotel. We appreciate your honest, genuine feedback and we look forward to ensuring your future stays in this area are just as wonderful! Regards, Rebecca Waller General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We love this place stayed there for my BFFs wedding the staff was friendly and down to earth the rooms were spotless and anything we needed was readily available we did have a favorite staff member but I'm not telling anyone it was you Trish!!! Lol!!!

Was this review helpful? Yes 1
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear JaeRags, Thank you for reviewing your recent stay with the Comfort Inn Brand. We hope that you return and stay with us in the near future! Regards, Rebecca Waller General Manager More 

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