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Comfort Inn Hotel Newport News

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12330 Jefferson Ave., Newport News, VA 23602
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1 room 1 guest
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Comfort Inn Hotel Newport News
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143 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Muskegon, Michigan
1 review
5 of 5 stars Reviewed 2 days ago NEW

This was the best hotel stay that I have had in a long time. The staff were friendly, efficient and accommodating. The room was clean and comfy and the location was superb. I can't wait for my next visit, I will be back.

Was this review helpful? Yes
Santa Clarita, California
1 review
5 of 5 stars Reviewed 1 week ago

The hotel was newly renovated, looked great, and was very clean. My room was very nice. The staff was extraordinary...all of them. I was very pleased. This hotel is a great value. I love the hotel's close proximity to the airport, shopping mall, and numerous restaurants. I will return.

Was this review helpful? Yes
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Dear D W, I would like to thank you for taking the time to share your experience from your most recent stay with us. I'm very pleased to see that your stay was exceptional!! Thank you so much for your kind words about our gracious staff, and the cleanliness of our property. We really love to hear great feedback. It... More 

maryland
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel a couple of times in the past month and both times the staff was friendly, the hotel and room clean and the breakfast good. Since the Comfort Suites down the street seems to be going downhill this hotel has been a replacement. Keep it up.

Was this review helpful? Yes
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Hello Kevbop, We would like to thank you for taking the time to complete a Tripadvisor review. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay for all of our guests. We will most certainly keep up the good work and we have plans... More 

Ashland, Virginia
Level Contributor
4 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Let me start off by saying I am usually happy to stay at this Comfort Inn location. I booked my room early as usual, but ended up using a credit card that later had to be replaced. Much to my surprise without any notice whatsoever I was told upon arrival my room was cancelled due to an inactive card number.... More 

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Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Val A, I would like to thank you for providing feedback from your most recent experience with us. I am very sorry that we were unable to accommodate you as a result of our guarantee policy. I am a part of that NEW Management team that you've mentioned and although we're implementing some updates to our policies and procedures,... More 

South Carolina
1 review
5 of 5 stars Reviewed 3 weeks ago

I have read several of the reviews here, and I am stunned by the negative comments. My main concern with any business is their customer service. I've spent the entirety of my life in the restaurant business, and nothing is more important to me than how a company treats their customers. The staff at this particular Comfort Inn has always... More 

Was this review helpful? Yes
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

You most certainly are a RayofFrickenSunshine! I appreciate you taking the time to share your thoughts about the exceptional guest service that we strive to provide every day. Thank you so much. Bad news tends to travel faster than a kind word or a compliment. Of course there will be mechanical issues that are beyond our control, breakdowns, and occasional... More 

Houston, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We were one of many teams staying at this hotel for the Junior Olympics. Due to the group rate, we had to call the hotel directly to reserve. I was told to continue calling back until they were not busy. Someone took my number and said they would call back. This never happened. I had to call for the fourth... More 

Was this review helpful? Yes
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Thank you for taking the time to provide feedback from you most recent stay with us. I sincerely apologize for not meeting your expectations. We strive to provide a satisfactory experience for every guest who walks into our property, I am very sorry that we fell short of that goal. I can assure you that this will be used as... More 

Tampa, Florida
1 review
2 of 5 stars Reviewed 4 weeks ago

A poor choice. Many issues with the hotel can be overlooked, such as a well-below average breakfast, the fitness room equipment being broken, and odd odors. All problems at this Comfort Inn. The real miss is the noise and the bed. Hotels are made to be slept in. This Choice hotel, like other Choice hotels, had a terrible bed, old... More 

Was this review helpful? Yes
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Hello Bigsilver14, Thanks for your valued feedback about your recent stay with us. Reviews like yours give us a real, straight to the point, no nonsense look at where we stand. I really appreciate it. I definitely want to apologize for not meeting your expectations and not providing you with the value that you deserve. Although there were areas of... More 

Newark, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

When I arrived at 4PM I was greeted by Tish Wynn, FD Clerk with a smile. Our rooms were not ready and I almost lost it cause I had been on the road for hours and had a 5PM appointment to keep. The Front Desk Supervisor stepped in and found me one room and I had to have all of... More 

Was this review helpful? Yes 1
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Hello Temia B, I appreciate you taking the time to share your thoughts about your previous stay with us and point out the smiling service that you received from our front desk staff. I'm so glad that we were able to recover from your room not being available when you arrived. I'm very sorry that we were not able to... More 

Richmond Va
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed July 18, 2015

Pretty much summed it up in my title. The place is old and smells damp and old. Needs an extensive cleaning and re-furb. A friend stayed in another room and the towel rack was missing and no cord leading to the phone. Pets and smoking allowed so that creates it's own set of problems. Walking in the front lobby through... More 

Was this review helpful? Yes
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Dear RussLisaand3, I want to thank you for sharing your experience from your previous stay with us. On behalf of the entire staff, I would like to apologize for not meeting your expectations. It is very important that we receive this feedback from our guests because it will only help us to improve. Our goal is to consistently deliver heart-felt... More 

Longview TX
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed July 17, 2015

This is our hotel of choice when we stay in Newport News (for many years). This time, the hotel had a few hiccups. One morning with a large group of young people staying there, the breakfast area was out of stock for a long time. One person trying to reset the breakfast items was insufficient - and she was moving... More 

Was this review helpful? Yes
Michael M, Manager at Comfort Inn Hotel Newport News, responded to this review

Dear RoseofTexas, I would like to thank you for taking the time to provide feedback from your recent stay with us. I really appreciate you giving us another opportunity to take care of you while visiting our area again. Please accept my sincerest apologies for the "hiccups" that you experienced this time around. Those service failures you experienced in housekeeping... More 

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