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All 37 Newport News hotels

Comfort Inn Hotel Newport News

2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602
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69%
Ranked #12 of 37 hotels in Newport News
A recent review
4 of 5 stars reviewed 5 days ago
Jessica P
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82 people have reviewed this hotel

Traveler rating
    27
    30
    9
    12
    4
See reviews for
31
14
5
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Russian first
  • Any
English first
1 review
4 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here while doing an amusement park vacation. Room was clean, conveniently located and breakfast choice was great. I believe Caitlin was her name and she was extrememly helpful in having our room switched when we got to our origional room and a dog started barking right next door to us. We called her and without... More

Was this review helpful? Yes
Roanoke, Virginia, United States
1 review
2 of 5 stars Reviewed 1 week ago

This was our first and last stay at this hotel. First we were given 2 adjoining rooms rear of first floor. One room was already occupied by another guest!! The second room smelled EXTREMELY MUSTY, as did the hallway leading to the rooms. Next we were given 2 rooms on the third floor. Upon exiting the elevator, the hallway reeked... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Jeanna M, Thank you for submitting review of your recent stay. We appreciate your genuine feedback and utilize it to enhance our future guests stay as much as we possibly can. I am truly sorry to hear of the shortcomings during your most recent stay and hope you will consider giving our hotel another chance in the near future.... More

Watkinsville, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

The individual named above added a great deal to our stay. She was helpful in directing us to various sites. She knew the area well and help us to avoid some rought spots that could have been dangerous. I observed her speaking to each guest with respect. She would make a great trainer of the staff because it is evident... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Leonard M, Thank you for taking the time to submit a review of your recent stay here at our hotel! We are thrilled to hear that your expectations were exceeded with the assistance of one of our best assets, Stephanie! We appreciate your business and look forward to hosting your future stays in the Newport News area! Regards, Rebecca... More

Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel was fine. We only needed one night to visit CNU and were able to visit the mall across the street from hotel, and drive all over town. Not too far from the nice City Center. The staff was nice, especially at the front desk. Brandon at the front desk was very friendly. The breakfast is a bit heavy... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear MAGPie907, Thank you or taking the time to submit a review sharing your recent stay with the tripadvisor community! We value your feedback and will use it accordingly to continue improving our guest's experience and encouraging our staff! We appreciate your patronage and look forward to hosting your future stays in the Newport News area! Regards, Rebecca Waller General... More

Gloversville, New York
Top Contributor
132 reviews 132 reviews
39 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The people were great, lets start there. When we checked in there was a strong rank odor in the bathroom. We left for several hours, leaving the fan running the entire time, and came back to find the odor still there. The assistant manager, a pleasant and helpful young lady gave us a different room and even helped us move... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear BillP1215, Thank you for taking the time to submit a very genuine review of your recent stay at our hotel. As with all of our feedback, we appreciate your responses because it provides me and my team the opportunity to make improvements where necessary to keep our guests satisfied! With that being said, we will be looking in to... More

Sumter, SC
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed 4 weeks ago

We were in town for a weekend trip. The staff exceeded all expectations from the time of the reservations until checkout time. The breakfast was great, and all members of the staff were AMAZING! The staff bent over backwards to ensure that the customers were satisfied. Special thanks to Brandon and Ms. Rikki...both were a tremendous asset.

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Mizzou597, Thank you very much for posting a review of your recent stay at our hotel! We appreciate you sharing this wonderful experience with fellow travelers and we look forward to hosting your future stays in the area! As always, we will share this review with our staff so they can understand just how important they are to our... More

Gaston, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 28, 2014

We don't travel a lot, so when we do we try to seek out the best hotel in the area without paying unreasonably high prices. This Comfort Inn met and/or exceeded all our expectations. The room was clean and comfortable. The breakfast was excellent with plenty of choices and room to sit and enjoy your meal. Apparently some renovations have... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Alex C, Thank you for taking the time out to submit such generous review of our hotel. We pride ourselves in delivering a memorable, pleasurable stay to each of our guests and therefor we are thrilled to hear that this is exactly what we achieved with you as well. We appreciate your patronage and look forward to hosting your... More

Mechanicsville, Virginia
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 17, 2014

We were in town for an overnight trip and decided to stay here based on recommendations. It did not disappoint. We were greeted upon entering the lobby and immediately checked in. The room was very clean and comfortable. We spent the evening at the pool which was very relaxing. After a good nights sleep, the breakfast that awaited was outstanding.... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Nancy C, Thank you for taking the time to submit a review in reference to your recent stay in our newly renovated hotel! We appreciate your patronage and look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

Anchorage, Alaska
1 review
5 of 5 stars Reviewed July 13, 2014

Wow, we had issues in our first hotel about people trying to open our door the entire night. Went to the Comfort inn, Stephanie set us up in a great room with a great price. We will forgo Priceline from now on and reserve directly with them. The breakfast was outstanding as well as the staff. Never made it to... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear TominAK907, Thank you for submitting such a generous review! We are very excited to hear that we were able to turn your trip around and make it far more enjoyable and memorable! We appreciate your patronage and we look forward to your future direct reservations! Regards, Rebecca Waller General Manager More

Jackson Heights, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 12, 2014

We have stayed at many hotels and were extremely pleased with Comfort Inn, Newport News (our first experience). We were greeted by pleasant and courteous staff members. The hotel was clean and pleasing to the eye. Our room was clean, uncluttered. The beds (two doubles) were comfortable and the bedding was deliciously snuggly and warm as were the pillows. A... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Joyce J, Thank you for taking the time to submit a review for your fellow travelers about your recent stay here at our hotel. We are pleased to hear that our service and amenities exceeded your expectations and we look forward to hosting your future stays in the area! Regards, Rebecca Waller General Manager More

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

9 photos of this hotel

Management photos: Courtesy of the property manager

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Business center/function rooms (1)
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Room/suite (3)
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Dining (2)
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Pool/beach area (1)
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Hotel & grounds (1)
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Other (2)
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style
#4 Romantic Hotel in Newport News
Hotel Class
Official Description (provided by the hotel)
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
Number of rooms
122

Questions & Answers

Questions? Get answers from Comfort Inn Hotel Newport News staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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