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All 38 Newport News hotels

Comfort Inn Hotel Newport News

2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602
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64%
Ranked #17 of 38 hotels in Newport News
A recent review
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62 people have reviewed this hotel

Traveler rating
    14
    26
    8
    10
    4
See reviews for
19
8
4
13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Elkton, Maryland
Top Contributor
56 reviews 56 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We were in town for a funeral. We had found the hotel online through a booking site, and received a really great price. But prior to the actual booking we didn't know which hotel we would be staying at. When we found out it was the Comfort Inn we called to ensure we could get a King bed. Unfortunately the... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear mysterytraveler56, Thank you for your honest account of the recent stay you had here at our hotel. We appreciate your feedback as it provides an opportunity for future travelers to get a genuine glimpse into what their stays might be like while also staying here at our property. We pride ourselves on outstanding guest service, and to hear that... More

springfield va
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Comfort Inn this past Weekend. Before I checked in my room, the room I reserved had a leak. So, they switched me to another room without charge. The hotel was nice, employees were very professional. The breakfast was very good. Very close to Christopher Newport University. I also enjoyed Old Point Comfort Lighthouse and the Virginia... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Todd, Thank you for taking the time out to review your recent stay at our property. We appreciate your input and effort in letting your fellow travelers know about our hotel! We look forward to hosting your future stays in the area! Regards, Rebecca Waller - General Manager More

Chicago, Illinois
1 review
4 of 5 stars Reviewed March 12, 2014

Great , clean great night sleep. Breakfast bar was #tops . Would have no problem staying here again. Great location. Near food and fun. Hope I get a chance to come back and spend more time in area . But we are on a #bbq tour of North & south carolina. Phil wingo Porkmafia

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear ChitownPhil, Thank you for such a genuine, honest and kind review of our property. It was a pleasure having the opportunity to host your stay and look forward to the possibility of you returning to our area in the future and staying with us once more! Enjoy your BBQ tour! Regards, Rebecca Waller - GM More

Reviewer
5 reviews 5 reviews
5 hotel reviews
2 of 5 stars Reviewed March 1, 2014

I stayed here recently and found an aging hotel that need to be updated. Old, outdated furniture in the rooms, corroded door handles and locks. The hot water took 20 minutes to arrive at my second floor room in the morning.

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Guy Enroute, Thank you for your review of your recent stay here at our property. Your honest feedback provides our team the opportunity to continue improving each day. I sincerely apologize for the unsatisfactory experience you had here. It is our mission to provide an excellent product and excellent service to match for each guest we have the pleasure... More

Albany, NY
Top Contributor
88 reviews 88 reviews
18 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 9, 2014 via mobile

Twenty of us stayed at the Comfort Inn for an organizational meeting. The rooms were good and the service was friendly. A special treat was a hot breakfast. Yes it was hot and the menu changed every day. A big plus that separated this hotel from the rest. The Olive Tree and Red Lobster was close by for lunch and... More

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Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear sengi96, Thank you genuinely for your accurate review of your recent stay at our property. We appreciate your feedback as it helps your fellow travelers get a candid, inside look at the wonderful service, product and amenities we offer here at the Comfort Inn! Thank you for your business and we look forward to hosting your future stays in... More

Raleigh, NC
Top Contributor
67 reviews 67 reviews
53 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed December 9, 2013

I stayed here over the Labor Day holiday; it might be a bit nicer than the ultra-budget places I usually stay, but it was listed as an official motel for a nearby event, with a special discount. I decided to take chance on a two-night stay, and it ended up working ok. Total price wasn't too much more than mid... More

Was this review helpful? Yes 1
Rebecca W, Guest Relations Manager at Comfort Inn Hotel Newport News, responded to this review

Dear HTOMC42, Thank you kindly for your honest, candid and generous review of your recent stay here at our property! We appreciate your business, and you taking the time to inform your fellow travelers about our properties attributes! If you ever find yourself in our area again, we would love the opportunity to host your future stays as well! Merry... More

Chapel Hill, NC
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 18, 2013

The front desk has always been very helpful and accommodating whenever I needed anything or had a question concerning my room. I have stayed there many times and will continue to do so. A great value for the price and within walking distance to the mall and restaurants.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Rebecca W, Manager at Comfort Inn Hotel Newport News, responded to this review

Dear travelerjnfjr, Thank you for your honest candid review of our hotel! We appreciate your loyalty and return business and look forward to hosting your future stays in the area as always. See you soon! Happy Holidays! Regards, Rebecca Waller, GSM More

Virginia Beach, Virginia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2013 via mobile

Love the location right next to the malls and restaurants. Could walk everywhere. Plus they have a shuttle. Really liked the beds. Was told by front desk girl that all the beds are brand new! Bathtub is a little older looking but that's my only "complaint". Everything was clean and everyone was really nice and friendly.

Was this review helpful? Yes 1
Rebecca W, Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Marvin00, Thank you for sharing your experience at our hotel with your fellow travelers. We are stoked that you noticed our brand new beds, and would like to point out that the beds are just the first phase of total property makeover. With that being said, we hope you return in the near future to witness our upgrades first... More

Purcellville, VA
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 23, 2013

I have stayed at the Newport News Comfort Inn a couple of times, so I was looking forward to staying there again. I booked well in advance and requested a non-smoking room and I indicated that I would be bringing my pet. I know from staying there in the past that if you have a pet that you are put... More

Was this review helpful? Yes 3
Rebecca W, Guest Relations Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Teresa, Thank you for reviewing our property and your recent experience here. I would first like to thank you for your loyalty to our hotel trhoughout the years, as well as your business. I truly apologize that you have received an experience that was less than satisfactory, and would like to reassure you that you as every guest that... More

Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 22, 2013

We were resigned to the first floor bc we had pets. We had to weed out the best of the worst smelling rooms. They all smelled musty/moldy. This may not be the case for the upper rooms, but we were not able to choose those bc of the pets. We went up the road to Target for air freshners to... More

Was this review helpful? Yes 1
Rebecca W, Guest Relations Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Hanah, Thank you for your honest review of your recent stay at our property. I deeply apologize that we have failed to meet your expectatations as a guest and hope you will give us another opportunity. To address your issue, we do strive to meet all of our guests requests and expectations. Unfortunately that isnt always possible. We do... More

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Additional Information about Comfort Inn Hotel Newport News

Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn
Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 38 hotels in Newport News
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
Official Description (provided by the hotel):
Welcome to the Comfort Inn Newport News. We are centrally located at the intersection of I-64 and Jefferson Avenue (Exit 255A), less than one mile from Newport News/Williamsburg Airport and in the same parking lot as Patrick Henry Mall. Our hotel is convenient to all area attractions, including the Virginia Living Museum, Mariners Museum, Ferguson Center for the Arts, Christopher Newport University, Busch Gardens, Yorktown Victory Center and Jamestown Settlement. The Boo Williams Sportsplex, Stony Run Athletic Complex and York County Sportsplex are all within minutes of our hotel. Whether you are here for business or leisure, you'll find many great amenities waiting for you at the Comfort Inn Newport News, such as our free hot breakfast, free high-speed wireless internet access, onsite fitness center and outdoor pool. Relax in one of our 122 spacious rooms featuring a microwave, refrigerator, coffeemaker and 32-inch flat-screen TV's! ... more   less 
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