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All 37 Newport News hotels

Comfort Inn Hotel Newport News

2.5 of 5 Hotel   |   12330 Jefferson Ave., Newport News, VA 23602
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Ranked #12 of 37 Hotels in Newport News
A recent review
4 of 5 stars reviewed 1 week ago
jeff d Virginia Beach, Virginia
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86 reviews from our community

Traveler rating
    28
    33
    9
    12
    4
See reviews for
33
14
6
14
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Virginia Beach, Virginia
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

While using the global parking at comfort inn I found the staff to be very friendly. Stephanie the front desk mngr. and her staff where kind and very helpful. The missed my flight on Thursday and was using the shuttle service there, when she found out I missed my flight she told me to come back and have breakfast on... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dar Jeff D, Thank you for submitting such a kind review! W value all of our customers and we are excited to hear that you recognize the value our Global Airport Parking Packages offer! We strive everyday to go above and beyond with each guest encounter we have, and it is great to hear we are succeeding! We look forward... More

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Our family was traveling to the Virginia Beach area August 17-19, 2014. We called from the road and Stephanie Woody at the front desk was pleasant and efficient. We stayed two nights and the room was clean, comfortable and breakfast was a pleasant surprise. Be certain to eat at Cheddars, we walked there for dinner the first night. We will... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Sharon G, Thank you for taking the time to submit a review in reference to your recent stay at our hotel! We are thrilled that your stay exceeded your expectations, as well as our amenities and staff! We look forward to hosting your future stays in the Newport News area, and we welcome you as a new Choice guest... More

Merritt Island, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago

This is our third time staying here. Last year we had some issues that were taken care of. This year no issues, room was very clean and comfortable. Breakfast was very good as well. We stayed on the second level and was able to park right below our window allowing us to see our vehicle which was a plus since... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Dale S, Thank you for your loyalty and patronage to our hotel! We appreciate you noticing the changes we have worked hard to make for our guests and we look forward to hosting your future stays! Regards, Rebecca Waller General Manager More

Chesapeake, Virginia
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

From check-in by mmickl to check-out by swoodyO our stay at this hotel was excellent. Staff are professional, efficient & friendly. Every request was met with promptness and courtesy. This is our third stay at this hotel over Labor Day Weekend, we will return next Labor Day weekend. This hotel is near restaurants and shopping, also easy on and off... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear GoDiva2, Thank you for your review and your loyalty to our hotel! We appreciate your feedback and look forward to hosting your stay next labor day weekend! Regards, Rebecca Waller General Manager More

1 review
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed here while doing an amusement park vacation. Room was clean, conveniently located and breakfast choice was great. I believe Caitlin was her name and she was extrememly helpful in having our room switched when we got to our origional room and a dog started barking right next door to us. We called her and without... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Jessica P, Thank you very much for your generous review! We are pleased to hear about your experience and look forward to hosting your future stays! Regards, Rebecca Waller General Manager More

Roanoke, Virginia, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This was our first and last stay at this hotel. First we were given 2 adjoining rooms rear of first floor. One room was already occupied by another guest!! The second room smelled EXTREMELY MUSTY, as did the hallway leading to the rooms. Next we were given 2 rooms on the third floor. Upon exiting the elevator, the hallway reeked... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Jeanna M, Thank you for submitting review of your recent stay. We appreciate your genuine feedback and utilize it to enhance our future guests stay as much as we possibly can. I am truly sorry to hear of the shortcomings during your most recent stay and hope you will consider giving our hotel another chance in the near future.... More

Watkinsville, Georgia
1 review
5 of 5 stars Reviewed 3 weeks ago

The individual named above added a great deal to our stay. She was helpful in directing us to various sites. She knew the area well and help us to avoid some rought spots that could have been dangerous. I observed her speaking to each guest with respect. She would make a great trainer of the staff because it is evident... More

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Leonard M, Thank you for taking the time to submit a review of your recent stay here at our hotel! We are thrilled to hear that your expectations were exceeded with the assistance of one of our best assets, Stephanie! We appreciate your business and look forward to hosting your future stays in the Newport News area! Regards, Rebecca... More

Washington DC, District of Columbia
Contributor
15 reviews 15 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel was fine. We only needed one night to visit CNU and were able to visit the mall across the street from hotel, and drive all over town. Not too far from the nice City Center. The staff was nice, especially at the front desk. Brandon at the front desk was very friendly. The breakfast is a bit heavy... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear MAGPie907, Thank you or taking the time to submit a review sharing your recent stay with the tripadvisor community! We value your feedback and will use it accordingly to continue improving our guest's experience and encouraging our staff! We appreciate your patronage and look forward to hosting your future stays in the Newport News area! Regards, Rebecca Waller General... More

Gloversville, New York
Top Contributor
132 reviews 132 reviews
39 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed August 12, 2014

The people were great, lets start there. When we checked in there was a strong rank odor in the bathroom. We left for several hours, leaving the fan running the entire time, and came back to find the odor still there. The assistant manager, a pleasant and helpful young lady gave us a different room and even helped us move... More

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear BillP1215, Thank you for taking the time to submit a very genuine review of your recent stay at our hotel. As with all of our feedback, we appreciate your responses because it provides me and my team the opportunity to make improvements where necessary to keep our guests satisfied! With that being said, we will be looking in to... More

Sumter, SC
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed August 5, 2014

We were in town for a weekend trip. The staff exceeded all expectations from the time of the reservations until checkout time. The breakfast was great, and all members of the staff were AMAZING! The staff bent over backwards to ensure that the customers were satisfied. Special thanks to Brandon and Ms. Rikki...both were a tremendous asset.

Was this review helpful? Yes
Rebecca W, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Mizzou597, Thank you very much for posting a review of your recent stay at our hotel! We appreciate you sharing this wonderful experience with fellow travelers and we look forward to hosting your future stays in the area! As always, we will share this review with our staff so they can understand just how important they are to our... More

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Additional Information about Comfort Inn Hotel Newport News

Address: 12330 Jefferson Ave., Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Hotel Newport News 2.5*
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Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn

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