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Comfort Inn Hotel Newport News

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12330 Jefferson Ave., Newport News, VA 23602
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Comfort Inn Hotel Newport News
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Comfort Inn Hotel Newport News
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135 Reviews from our TripAdvisor Community

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Traveler rating
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    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Portuguese first
  • Russian first
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English first
  • All months
    (135)
  • Mar-May only
    (36)
  • Jun-Aug only
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  • Dec-Feb only
    (22)
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Richmond Va
Level Contributor
51 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 1 week ago

Pretty much summed it up in my title. The place is old and smells damp and old. Needs an extensive cleaning and re-furb. A friend stayed in another room and the towel rack was missing and no cord leading to the phone. Pets and smoking allowed so that creates it's own set of problems. Walking in the front lobby through... More 

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Longview TX
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is our hotel of choice when we stay in Newport News (for many years). This time, the hotel had a few hiccups. One morning with a large group of young people staying there, the breakfast area was out of stock for a long time. One person trying to reset the breakfast items was insufficient - and she was moving... More 

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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 2 weeks ago

I stayed a total of two nights at the Comfort Inn, Newport News, VA and it was simply horrible. I was there on July 3rd and July 4th. I drove down from Washington DC and attempted to check into a handicap accessible room using the government rate at 3pm. I was informed that check in was at 4pm and I... More 

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Clarksville, Tennessee
Level Contributor
93 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here because of the reviews on TA. We arrived yesterday afternoon at about 3:20, thinking check in was at 3:00 (my mistake, it was 4:00). We weren't greeted when we walked up to the desk and were (dare I say) given attitude. We were told we couldn't check in for another hour. I asked when... More 

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear RaeJacks, Thank you for taking the time out to share with your fellow travelers about your recent stay at our hotel. I am very sorry that you did not receive the level of service that we promise and pride ourselves on delivering. Should you decide to give us another opportunity, please contact me personally and I will ensure your... More 

Suffolk, United States
2 reviews
5 of 5 stars Reviewed 2 weeks ago

We had a family reunion this past weekend. We reserved the meeting room on July 10th for our initial meet-n-greet for our family. Curtis was very helpful, friendly, and accommodating. Any and everything that we needed, he was right there willing to help us out! He responded quickly to getting us chairs in the meeting room and ensuring everything was... More 

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Pam P, Thank you for taking the time to submit a review in reference to your recent stay here at our hotel! Our specialty is large groups, and we appreciate having had the opportunity to host yours. It was a delight as I see our maintenance technician was to you all as well! We look forward to hopefully having... More 

Surry, Virginia
1 review
5 of 5 stars Reviewed 3 weeks ago

Great overall experience. Stayed here with a large group (150+) of teenagers. All the staff were extremely helpful and patient, especially Stephanie at the front desk. Would definitely recommend this hotel to anyone looking to stay in the area.

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GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Nathan C, Thank you for taking the time to submit feedback in reference to your recent stay at our hotel! We are thrilled to hear of your wonderful experience, and that you had the opportunity to be serviced by our newly promoted Operations Manager, Stephanie. She is truly a gem at our property and does a wonderful job delivering... More 

Powhatan, Virginia
1 review
4 of 5 stars Reviewed 3 weeks ago

Such a fantastic staff! Even with a large group, they were understanding and helpful. I've never seen a staff work harder than they did. We were late getting into our rooms, but other than that, I have no complaints. Breakfast was good, and they always had a smile for us. Would stay there again.

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear PastorBrad, Thank you so much for taking the time to visit tripadvisor and leave some feedback in reference to your recent group stay! We thoroughly enjoyed hosting your group, and it was a great pleasure to be able to have you all at our hotel! Your families and children were so respectful, well behaved and considerate. We hope to... More 

New York City, New York
5 of 5 stars Reviewed 4 weeks ago via mobile

Miss Stephanie Woody went beyond the call of duty to secure a room reservation much needed on the full to capacity 4 th of July weekend. Miss Woody fullfield her promise to contact my family in the unlikely event that a cancellation came through.she was courteous,caring and extremely professional in person and on the phone.Her interest in promoting excellent quality... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Javier T, Thank you for taking the time to submit feedback in reference to your recent stay here at our hotel. I am thrilled that Stephanie Woody made your stay memorable and successful! We strive to provide each and every guest we encounter with an excellent product, and excellent service, delivering an excellent value! We appreciate your patronage and... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Rebecca Waller personally made sure my group was completely taken care of, including rates, shuttle or cab service, speedy and uncomplicated check in and out. The pool was very welcoming, breakfast was superior to many other hotels. I look forward to future stays at this location. See you soon and look forward to doing business with you Rebecca..

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Eric, Thank you for such kind and generous remarks about me! We value your loyalty and your repetitive business! Thank you for consistently sharing your feedback with our future guests, and we appreciate your patronage! Regards, Rebecca Waller General Manager More 

1 review
2 of 5 stars Reviewed 4 weeks ago

terribly dirty! so much so that no amount of cleaning would fix it. that place needs an overhaul. none of the exit doors secured properly so the building was unsecured. don't walk barefooted on the carpet and there were pubes in the shower/bathroom from previous guests. The only saving grace was a friendly hotel staff. I will never stay there... More 

Was this review helpful? Yes
GM-CINN, General Manager at Comfort Inn Hotel Newport News, responded to this review

Dear Valued Guest, Thank you for taking the time to submit feedback in reference to your recent experience at our hotel. I am terribly sorry that your stay with us was less than satisfactory, and will use these comments to improve our guest experience in the future. Should you decide to give our property another chance, please contact me directly... More 

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