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Comfort Inn Hotel Newport News

2.5 of 5
12330 Jefferson Ave., Newport News, VA 23602
Hotel amenities
Comfort Inn Hotel Newport News
Ranked #16 of 39 hotels in Newport News
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41 reviews from our community

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Traveler rating
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Date Rating
Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 16, 2013 NEW

As soon as we checked in, a hotel guest came to the desk to demand a different room because the one assigned to them was dirty. Our room was OK until we saw human hair on two of the towels in the bathroom. We had room service exchange all our towels. We inspected the beds and all was well as... More

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Roanoke, Virginia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 26, 2013

I had to travel down for buisness and company booked room at Comfort Inn. They put me on the first floor and room was comfortable and had everything I needed to get some work done as well. Close to Patrick Henry Mall and Cheddars Restaurant. Usually where most company employees stay in the region and most of us stay here.... More

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Josh H, Front Office Manager at Comfort Inn Hotel Newport News, responded to this review
April 30, 2013

Thank you very much for taking the time to review our property. Our hotel is conveniently near local shopping and restaurants, and I'm glad that was something you were able to take advantage of that during your stay. Our hotel also provides a business center, and provides printing/copying/scanning/faxing services at no cost to help our guests traveling to the area... More

Pasadena, Maryland
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed April 4, 2013

Our 1 night stay was fine. We were visiting the Christopher Newport University campus and the location was about 10 minutes away. King bed was comfy. Bathroom seemed a little dated and the tub bottom showed signs of wear. TV was not a flat screen and picture quality was only fair. Free breakfast was typical and met our needs. Plenty... More

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CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
April 8, 2013

We greatly appreciate your comments and your business. Here at the Comfort Inn Newport News we hit a lot of those "sweet spots" you mentioned and what's more we are addressing those very areas you mentioned that need attention such as the installation of new flat screen televisions. We look forward to seeing you at our property in the near... More

Newport Beach, California
Senior Contributor
38 reviews 38 reviews
8 hotel reviews
Reviews in 22 cities Reviews in 22 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed March 24, 2013

Had this hotel not been arranged as part of a business conference, I would have left immediately and gotten a room at any one of the dozens of nicer hotels that are in the same vicinity. The place has probably not been updated or upgrades since the 1980s so everything was dingy. My room was absolutely awful. The mattresses were... More

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CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
March 26, 2013

I greatly appreciate your comments regarding your stay at our property. I am pleased to report that upgrades are in the works thru the remainder of this year, but upgrades alone will not bring you back without addressing the cleanliness issues you encountered. I wish to extend my apology as well as thanks for bringing to light service standards which... More

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Lawrenceville, New Jersey
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 22, 2013

While this Comfort Inn may not be the most extravagant hotel in the Hampton Roads region, it is a good choice for those who want something clean, basic, and close to points of interest. The room and hallways were very clean and well-kept. A lot of the appliances in the room such as the lamps and alarm clock looked like... More

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CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
February 25, 2013

On behalf of the staff at the Comfort Inn Newport News at Patrick Henry Mall, I thank you for your comments regarding your stay and for your patronage. Our staff takes great pride in keeping the hotel clean and taking care of our guests. Our convenient location and services stack up to be a great value for travellers in our... More

Bedford, Virginia
1 review
4 of 5 stars Reviewed February 18, 2013

The "Breakfast Cafe" was excellent - much more than just bagels and donuts. Their FREE breakfast included wafffles, yogurt, cereal, fresh fruit, instant oatmeal, eggs, bacon, sausage, a variety of juices and coffee, hot chocolate & tea. They also had a 24-hour free coffee /hot tea / hot chocolate area. The rooms were very comfortable and clean. The seating area... More

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CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
February 21, 2013

We truly appreciate your comments regarding your stay with us. Our product and service is indeed a great value for the traveling public as you have stated. It appears we still have some homework to do to hit even higher marks and we will do just that thanks to your feedback. We look forward to seeing you again for your... More

COLORADO SPRINGS
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed February 6, 2013

We had a late night in and early morning out flights from Newport News and found this Comfort Inn very convenient (right around the corner) to the airport, and easy on/off the freeway (64). It was clean, nice staff, and had a good breakfast selection. Also convenient to a major mall, pubs, and restaurants. The only negative I can think... More

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See 2 more reviews by TIMOTHY W for Newport News
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
February 8, 2013

We greatly appreciate your feedback. It is true we have many convenient features at our location. What makes all those features stand out even more is a clean room and friendly attentive staff available to our guests as you described. I thank you for choosing to stay with us and hope to see you again in the near future. Patrick... More

Southcentral Florida
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 19, 2013 via mobile

This was our 3rd or 4th stay. We keep going back because the location is excellent (near family, but beside the Mall) and everything is always top notch! We had our daughter's small dog one night. You'd never know there were other pets there. We will be back!

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See 2 more reviews by HarleyRiderClassic for Newport News
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
January 28, 2013

We appreciate your repeated patronage. I am pleased you find our accommodations suitable and convenient to your needs, especially our pet friendly status. We look forward to serving you in the future each and every time you are in the Newport News area. Patrick Cooney General Manager More

Richmond
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 25, 2012

Great location that made traveling to several different baseball fields for a weekend tournament, plus right next to a mall to entertain the team. Had a better than average breakfast - much more than you usually get. The room was comfortable & clean. The only thing that was wrong was the laundry room. Its a very large hotel and only... More

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See 2 more reviews by Barbara O for Newport News
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
January 25, 2013

I thank you for your comments regarding your stay with your baseball team. We take great pride in our staff and their ability to be proactive in addressing a guests need as it pertained to aiding your team's laundry needs when our on site coin machines failed. We look forward to hosting your team in the near future. More

Charlottesville, Virginia
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 27, 2012

Stay at this Comfort Inn regularly as my daughter attends Christopher Newport University, which is nearby. Hotel is convenient to several places to eat. Average rooms and amenities (complimentary breakfast). Hotel rooms are pricey in this area, and the value of this hotel is about average.

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See 2 more reviews by Jeff M for Newport News
CINNGM, General Manager at Comfort Inn Hotel Newport News, responded to this review
January 25, 2013

We appreciate your comments and your business. I am pleased that our property provides for you a convenient location when visiting your college student. We have some in room upgrades scheduled for the upcoming year that I feel will enhance your overall experience with us and improve your perceived value as well. More

 
 
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Additional Information about Comfort Inn Hotel Newport News

Also Known As:
Comfort Inn Newport News
Newport News Comfort Inn
Address: 12330 Jefferson Ave., Newport News, VA 23602
Region: United States > Virginia > Newport News
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 39 hotels in Newport News
Price Range: $
Hotel Class:2.5 star (2.5*)
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