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Key West Inn

11845 Jefferson Avenue, Newport News, VA 23606 (Formerly Centerstone Inn Newport News)
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28 Reviews from our TripAdvisor Community

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Bowie, Maryland
1 review
1 of 5 stars Reviewed December 28, 2015

Recently stayed for one day during the Christmas holiday and the price was decent however the room had bugs!!!! (roaches). I could not sleep all night because of this and was not able to receive my money back!!

Helpful?
Thank Ashley D
Newport News, Virginia
1 review
5 of 5 stars Reviewed October 20, 2015

location was great. Lots of shopping and restaurants close by. Room was clean, smelled great. The staff was very friendly and helpful. The HDTV and WIFI were great amenities in the room. For the price, it was a great value!!

Helpful?
Thank Monique C
1 review
4 of 5 stars Reviewed August 16, 2015 via mobile

Finding an affordable decent hotel in the Newport News, Va can be a challenge. Customer service at Key west was outstanding! I definitely will be staying there again! Coffee and breakfast is served in the morning and very quiet on the premises.

Helpful?
Thank Cardell C
Charlottesville, Virginia
1 review
5 of 5 stars Reviewed July 19, 2015

We were striking out finding lodging on a busy beach weekend, and this place saved us. We also realized that if you're trying to save money on a Virginia Beach trip, it's way cheaper to stay in a Newport News hotel, like this one, a few miles away and then just pay $10 to park at the beach during the... More 

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Thank Jake E
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 7, 2015 via mobile

My fiance and our two girls stayed there..had to ask clerk on duty for clean sheets..he stated that the maids get busy and don't change the sheets if they don't look bad..the bathtub was filthy..we wore our flip flops to shower..my fiance got bed bug bites...Never again will we be staying there..

Helpful?
Thank Amy L
VPA11845, General Manager at Key West Inn, responded to this review

Dear Guest. I am truly apologetic for your experience at our property. We have a weekly checklist and procedure to check for any pests, insects, and bugs. We also have a monthly Pest Control plan for preventive action. We have not noticed any bed bug activity. However, your comment has prompted us to take immediate action and completely remove all... More 

1 review
5 of 5 stars Reviewed June 2, 2015 via mobile

I can't say enough about the customer service at the Key West. We were on a motorcycle trip and broke down and the hotel manager went out of his way to assist us in getting a ride to pick up a part we needed in Viginia Beach and then saw to it that we got to the repair shop!!!! We... More 

Helpful?
Thank Rgoans
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 6, 2015 via mobile

We arrived the night before my birthday booking a room for 2 nights. A jacuzzi room with a king bed. I paid 190$ for the weekend. We entered the room and seen out our bags down and seen dirt inside the jacuzzi as well as feces in the toilet and inside..When we brought it to the office attention, they came... More 

Helpful?
1 Thank kate k
Raleigh
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed August 28, 2014

Yeeks. First of all, when I make the reservation, I made sure I got a non-smoking room. Online reservation said there was 1 room left (yeah, right... I've learned that that's a sales tactic). I called several hours before I was coming to say I may arrive late, and re-stated I was in a non-smoking room. When I checked in,... More 

Helpful?
3 Thank JodyPony
Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2014

I stayed in the King Jacuzzi Suit on last night 8-8-2014 and the room was clean, well kept, and very spacious. I'm a regular here and I recommend them highly to everyone! The staff is always great and courteous. Oh and the location is perfect.

Helpful?
2 Thank Papa_Macrus
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2014

my stay was great the room was very nice and the hotel was near everything that was awesome and my overall experience was wonderful. I will definetly stay there again. I only wish they had room service but other then that the jacuzzi in my room made up for it and my room was very clean. I really liked that.

Helpful?
3 Thank Nicole W
Vishal A, General Manager at Key West Inn, responded to this review

Ms. Nicole W, Thank you very much for the compliments. We find great joy in knowing our customers had a wonderful stay. Your feedback let's us know what we are doing right, but also where we can improve. We look forward to welcoming you next time you are in Newport News, VA. More 

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