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Key West Inn

11845 Jefferson Avenue, Newport News, VA 23606 (Formerly Centerstone Inn Newport News)
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25 Reviews from our TripAdvisor Community

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Traveler rating
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    6
    2
    5
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (25)
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    (11)
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    (13)
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    (1)
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Charlottesville, Virginia
5 of 5 stars Reviewed 1 week ago

We were striking out finding lodging on a busy beach weekend, and this place saved us. We also realized that if you're trying to save money on a Virginia Beach trip, it's way cheaper to stay in a Newport News hotel, like this one, a few miles away and then just pay $10 to park at the beach during the... More 

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2 reviews
1 of 5 stars Reviewed 3 weeks ago

My fiance and our two girls stayed there..had to ask clerk on duty for clean sheets..he stated that the maids get busy and don't change the sheets if they don't look bad..the bathtub was filthy..we wore our flip flops to shower..my fiance got bed bug bites...Never again will we be staying there..

Was this review helpful? Yes
VPA11845, General Manager at Key West Inn, responded to this review

Dear Guest. I am truly apologetic for your experience at our property. We have a weekly checklist and procedure to check for any pests, insects, and bugs. We also have a monthly Pest Control plan for preventive action. We have not noticed any bed bug activity. However, your comment has prompted us to take immediate action and completely remove all... More 

1 review
5 of 5 stars Reviewed June 2, 2015 via mobile

I can't say enough about the customer service at the Key West. We were on a motorcycle trip and broke down and the hotel manager went out of his way to assist us in getting a ride to pick up a part we needed in Viginia Beach and then saw to it that we got to the repair shop!!!! We... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 6, 2015 via mobile

We arrived the night before my birthday booking a room for 2 nights. A jacuzzi room with a king bed. I paid 190$ for the weekend. We entered the room and seen out our bags down and seen dirt inside the jacuzzi as well as feces in the toilet and inside..When we brought it to the office attention, they came... More 

Was this review helpful? Yes 1
Raleigh
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed August 28, 2014

Yeeks. First of all, when I make the reservation, I made sure I got a non-smoking room. Online reservation said there was 1 room left (yeah, right... I've learned that that's a sales tactic). I called several hours before I was coming to say I may arrive late, and re-stated I was in a non-smoking room. When I checked in,... More 

Was this review helpful? Yes 3
Williamsburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2014

I stayed in the King Jacuzzi Suit on last night 8-8-2014 and the room was clean, well kept, and very spacious. I'm a regular here and I recommend them highly to everyone! The staff is always great and courteous. Oh and the location is perfect.

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed July 23, 2014

my stay was great the room was very nice and the hotel was near everything that was awesome and my overall experience was wonderful. I will definetly stay there again. I only wish they had room service but other then that the jacuzzi in my room made up for it and my room was very clean. I really liked that.

Was this review helpful? Yes 3
Vishal A, General Manager at Key West Inn, responded to this review

Ms. Nicole W, Thank you very much for the compliments. We find great joy in knowing our customers had a wonderful stay. Your feedback let's us know what we are doing right, but also where we can improve. We look forward to welcoming you next time you are in Newport News, VA. More 

Newport News, Virginia
1 review
3 of 5 stars Reviewed July 22, 2014

The rooms are great and clean. the price is great. the staff for the most part is great. this hotel is great for anyone visiting the newport news area. the ihop is great and mr. pellerin is a great cook, and its only 2 mins away..what a great hotel this is, awesome location.

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Vishal A, General Manager at Key West Inn, responded to this review

Thank you Mr. nickademas for the compliments. We are blushing with great joy, knowing we, the staff, were able to make your stay as pleasant as it was. We look forward to your return to Newport News, VA and especially at our hotel. Thank you again for your feedback. More 

Newport news
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 19, 2014

The rooms are reasonably priced the staff is helpful and the hotel is walking distance from the mall and movie theater. Friendly staff and free breakfast every morning flexible check out times and great wifi clean bathrooms with a spacious shower and always stocked toiletries

Was this review helpful? Yes 4
Vishal A, General Manager at Key West Inn, responded to this review

Thank you for your feedback and kind words. It is very helpful to know what our customers value at our property. I am glad you enjoyed our amenities and location. We strive for great customer service and I am glad to hear you were pleased with our hospitality. We look forward to your return at our hotel. More 

Alexandria, Virginia, United States
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 16, 2013

My qualifications were that it was clean, safe, didn't smell, and the bathroom and A/C worked... it met all of these expectations and the service helped it exceed them. I will definitely stay there again and think i convinced some of my buddy's who overpaid at the Marriott to come over there for our next visit.

Was this review helpful? Yes 4
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