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Key West Inn

2.0 of 5 11845 Jefferson Avenue, Newport News, VA 23606 (Formerly Centerstone Inn Newport News)
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Key West Inn
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Key West Inn
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21 reviews from our community

Traveler rating
    6
    6
    2
    4
    3
See reviews for
6
3
4
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Raleigh
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed August 28, 2014

Yeeks. First of all, when I make the reservation, I made sure I got a non-smoking room. Online reservation said there was 1 room left (yeah, right... I've learned that that's a sales tactic). I called several hours before I was coming to say I may arrive late, and re-stated I was in a non-smoking room. When I checked in,... More 

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Williamsburg, Virginia
1 review
4 of 5 stars Reviewed August 9, 2014

I stayed in the King Jacuzzi Suit on last night 8-8-2014 and the room was clean, well kept, and very spacious. I'm a regular here and I recommend them highly to everyone! The staff is always great and courteous. Oh and the location is perfect.

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2014 via mobile

my stay was great the room was very nice and the hotel was near everything that was awesome and my overall experience was wonderful. I will definetly stay there again. I only wish they had room service but other then that the jacuzzi in my room made up for it and my room was very clean. I really liked that.

Was this review helpful? Yes 1
Vishal A, General Manager at Key West Inn, responded to this review

Ms. Nicole W, Thank you very much for the compliments. We find great joy in knowing our customers had a wonderful stay. Your feedback let's us know what we are doing right, but also where we can improve. We look forward to welcoming you next time you are in Newport News, VA. More 

Newport News, Virginia
1 review
3 of 5 stars Reviewed July 22, 2014

The rooms are great and clean. the price is great. the staff for the most part is great. this hotel is great for anyone visiting the newport news area. the ihop is great and mr. pellerin is a great cook, and its only 2 mins away..what a great hotel this is, awesome location.

Was this review helpful? Yes
Vishal A, General Manager at Key West Inn, responded to this review

Thank you Mr. nickademas for the compliments. We are blushing with great joy, knowing we, the staff, were able to make your stay as pleasant as it was. We look forward to your return to Newport News, VA and especially at our hotel. Thank you again for your feedback. More 

Newport news
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 19, 2014 via mobile

The rooms are reasonably priced the staff is helpful and the hotel is walking distance from the mall and movie theater. Friendly staff and free breakfast every morning flexible check out times and great wifi clean bathrooms with a spacious shower and always stocked toiletries

Was this review helpful? Yes 4
Vishal A, General Manager at Key West Inn, responded to this review

Thank you for your feedback and kind words. It is very helpful to know what our customers value at our property. I am glad you enjoyed our amenities and location. We strive for great customer service and I am glad to hear you were pleased with our hospitality. We look forward to your return at our hotel. More 

Alexandria, Virginia, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 16, 2013

My qualifications were that it was clean, safe, didn't smell, and the bathroom and A/C worked... it met all of these expectations and the service helped it exceed them. I will definitely stay there again and think i convinced some of my buddy's who overpaid at the Marriott to come over there for our next visit.

Was this review helpful? Yes 4
Newport News, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 11, 2013

I've been here for about 5 months for business and my stay here has been pleasent and management are very friendly. I would recomend this hotel to friends and family as the staff take care of the guests and keep the rooms clean.

Was this review helpful? Yes 1
Virginia
Reviewer
5 reviews 5 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 30, 2013

Two queen beds, decent shape mattresses, TV and remote with free HBO, free wireless, pretty clean overall, good AC. Hey, it's around $55 bucks a night, what do you expect? If you're complaining about a lot of things, go to the Marriott and spend $180. The management here are really nice people, very helpful, the place is in a great... More 

Was this review helpful? Yes 1
Fredericksburg, Virginia
1 review
1 of 5 stars Reviewed June 17, 2013

The room was dirty and the mattress was torn apart. The electrical outlets were not working properly. The hotel was really a dump exterior and interior. It was a pretty frightening experience, I will never stay there again and certainly would not recommend.The staff was very nice and friendly. I didn't expect such a horrible experience due to the location... More 

Was this review helpful? Yes
Newport News
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 11, 2013

I and my girlfriend stayed here while waiting for the closing of our house loan, prior to moving into our new house. We'd stayed at a competing motel for a week before coming here, and were quite pleased with our new choice. The management staff was friendly, and very attentive to any request, acting instantly to any problem. The site... More 

Was this review helpful? Yes 1
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Additional Information about Key West Inn

Address: 11845 Jefferson Avenue, Newport News, VA 23606 (Formerly Centerstone Inn Newport News)
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:2 star — Key West Inn 2*
Number of rooms: 52
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