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Courtyard by Marriott Newport News Airport

3.0 of 5 530 St. John's Road, Newport News, VA 23602
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Certificate of Excellence 2014
Courtyard by Marriott Newport News Airport
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Courtyard by Marriott Newport News Airport
Courtyard by Marriott Newport News Airport
Courtyard by Marriott Newport News Airport
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142 reviews from our community

Traveler rating
    83
    31
    15
    8
    5
See reviews for
49
17
11
52
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (38)
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Lets just say i came into town on business and found out the night before i had the flu. I arrived to the hotel and was greeted by my lovely and very professional friend Ms. Dawn ,this lady was very thoughtful and took care of every need for me. I've stayed at many hotels but this was a little different... More 

Was this review helpful? Yes 1
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear Patrice T, Thank you for those kind words about my staff. I am so blessed to have such a wonderful team. Dawn is just so AWESOME. We receive so many great comments about her. I hope you are feeling better now and are over the flu. Please let me know when you are back in town. I would love... More 

Princeton, West Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

This may be the best Courtyard at which I've ever stayed. It was exceptionally clean and everything about the property was first class. The lady at the front desk when I arrived (her name was Dawn) was exceptional in helping me resolve a mix-up on my part concerning my reservation. I had inadvertently booked a room at another CY nearby,... More 

Was this review helpful? Yes 1
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear gatorDWV, WOW! What a great review. I love it when my team goes beyond the call of duty! Dawn our front office associate is AWESOME! I'm glad that she was able to assist you and your family. Please let me know when you are back in town. I would love to meet you personally. Take care and be safe... More 

MASS
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 19, 2014

I needed a place to host a meeting. Since I was out of town, I had to trust what I told when booking the room. I am proud to say the property exceeded my expectations. Liz, the gm, was friendly and accommodating and every person I met there ,to a person, was helpful and friendly. Thank you for making our... More 

Was this review helpful? Yes 1
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Hello Paducah1983, Thank you for the writing this fantastic review. I'm glad that we were able to meet and exceed your expectations. If you and your team ever need assistance again in the Newport News area, please give me a call. It would be my pleasure to help you. I'm glad that your meeting went well and that it was... More 

Washington, DC
Contributor
13 reviews 13 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 17, 2014

I love this hotel. Dawn at the front desk was friendly and was able to hip me to some of the local recreational spots to take in during my stay. The amenities were wonderful and so were the rooms. The hotel is in a great location, surrounded by shopping and restaurants. I would choose this hotel anytime I'm in the... More 

Was this review helpful? Yes
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear TravelDiva411, Thank you for your wonderful review. I'm glad that you had a great hotel experience here at the Courtyard Newport News Airport! Me and my team try very hard to make sure that we meet every guest need. Dawn, our front desk associate is just amazing! She is so friendly and has a great personality. She is a... More 

Midlothian, Virginia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed November 15, 2014

We were checking out of a lodging that we were dissatisfied with and called Courtyard by Marriott. They got us a room and had it ready for us to check into within 30 minutes of calling. All staff was extremely friendly and helpful. Room was great, accommodations were beautiful and clean,room was very spacious. Breakfast was very nice. Would highly... More 

Was this review helpful? Yes
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear WilliamF, Thank you for those delightful comments about my hotel! Dawn, one of our front desk associates is AWESOME! Many of our guests comment about her infectious smile, professionalism and her friendliness. She's a keeper for sure! Again, thank you for the review and we hope to see you again soon. Take care and be safe in your travels,... More 

Sumter, South Carolina
2 reviews
5 of 5 stars Reviewed November 10, 2014

I stayed here for a business trip and loved all the amenities the Courtyard offered. From check-in to check-out the staff was friendly, efficient and the location was very quiet considering its location near the highway, airport, restaurants and mall. The king suite was large and well furnished with the most comfortable mattress I have slept on in years. Needless... More 

Was this review helpful? Yes
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear JTurbo; WOW! We hit it out of the park! I'm really proud of my team. Your hotel experience with us is so important to me and my team. Thank you so much for taking the time to write this awesome review! I'm glad that you chose us out of all of the other hotels in the Newport News area.... More 

Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 6, 2014

My family and I stayed here when we moved into the area in July. The staff was super friendly and catered to us. At one point, the in room hair dryer stopped working, so one of the ladies at the front desk brought us a room key to use another room's hair dryer (since they didn't have an extra portable... More 

Was this review helpful? Yes
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Hello Jaydee77; Thank you for those kind words about my staff. I'm glad that we were able to meet each and every need. You're hotel experience is important to me and my staff. I'm thankful that guests like you are open and honest with us. In reference to our towel shortage, we were running low on our par levels. But,... More 

AZ
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 25, 2014

I can't say enough good things about the staff at this hotel. They were the friendliest, most accommodating group I have ever encountered. We held a week-long business meeting in the hotel's conference room, and everything was perfect. The hotel shuttle resulted in overall cost savings, and the drivers were always pleasant and helpful. The front desk, management, facilities and... More 

Was this review helpful? Yes
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear dtwright805, Thank you for those wonderful comments about my staff here at the Courtyard Newport News Airport. I'm glad that you and your attendees had an outstanding hotel experience. That's what we strive to do in this industry. If you ever need our assistance in the future, please give me a call. Again, thank you for taking the time... More 

Birmingham, Alabama
Top Contributor
55 reviews 55 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 18, 2014

The check-in was efficient and the front desk staff were very friendly. Nice lobby area with free wifi. My room was large, lovely new furnishings and very comfortable. I was a bit disappointed by housekeeping as one of the beds in my room was not tidied and the previous guests hair accessory stayed on the bathroom floor for the duration... More 

Was this review helpful? Yes
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear Nadia T, Thank you for writing a review about my hotel and my staff. It is very important to me to know how we can better ourselves in every department. Our hotel is ranked in the top 10% of 900 Courtyard's in the Nation. We're pretty proud of that especially since we are 6 years old. At our next... More 

Silver Spring, Maryland
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed September 18, 2014

We stayed for an entier week here for a week-long softball tournament in July. The staff went above and beyond for us. The entire experience was excellent, from the food to the comfortable big rooms. I highly recommend this hotel and we totally will stay again when we come back down!

Was this review helpful? Yes
Elizabeth P, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear KaRo816, Thank you for those kind words about my hotel and my staff. We work very hard so that each guest has a wonderful hotel experience. I'm glad that you and your softball team did! If you plan to visit the area again, we look forward and would be honored to have you be our guests here, at the... More 

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Additional Information about Courtyard by Marriott Newport News Airport

Address: 530 St. John's Road, Newport News, VA 23602
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Newport News Airport 3*
Number of rooms: 120
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Also Known As:
Courtyard By Marriott Newport News Airport Hotel Newport News
Courtyard Newport News
Newport News Courtyard
Newport News Marriott
Hotel Style:
#3 Business Hotel in Newport News
#4 Romantic Hotel in Newport News
#8 Family Hotel in Newport News

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