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Courtyard by Marriott Newport News Airport

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530 St. John's Road, Newport News, VA 23602
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Courtyard by Marriott Newport News Airport
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156 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • Italian first
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English first
  • All months
    (156)
  • Mar-May only
    (46)
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Coastal NC
Level Contributor
86 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

I find myself in Newport News on business several times a month and I stay at this Courtyard for several reasons. The hotel is fairly new with tasteful decor (not that red and gold crap you see at most Courtyards...seriously...that was around when I was in college 20 years ago). The downstairs common area is huge and inviting, there are... More 

Was this review helpful? Yes
Level Contributor
193 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very nice staff- the room was a little tight and slightly dirty (mold in shower and some hair) however most furniture and linens were clean. Indoor pool was ok would have preferred outdoor. Decent lounge and bar area. Boring location surrounded by chain restaurants.

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BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear Lab1234, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Courtyard Newport News Airport. As a valued guest , we see that there is room for improvement based on your feedback. We saw that you rated your overall satisfaction an “3”; however, we also noticed that there were... More 

Midlothian, Virginia
1 review
4 of 5 stars Reviewed 5 weeks ago

Hotel was lovely. Excellent accommodations, the room was bright and airy. The staff was very helpful and addressed all our needs. The location was perfect to reach nearby beaches, attractions and restaurants.

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BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Thank you for sharing your experience at the Courtyard Newport News Airport through the Guest Satisfaction Survey during your Memorial Day vacation. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback... More 

chico, ca
Level Contributor
117 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed May 11, 2015

I've been here a number of times but never been driven to write a review until now. No reason in particular. I've been here probably over a dozen times on business. Its a clean, basic, cheap hotel. For the price, its unbeatable. Clean, decent fitness center, breakfast is a little more than what you'd expect from a Courtyard Marriott. If... More 

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BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear Hausenpepper, Thank you for sharing your experience at the Courtyard Newport News Airport through the Guest Satisfaction Survey. As a repeat guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

1 review
1 of 5 stars Reviewed May 6, 2015 via mobile

My family and I spent the weekend there and even though the hotel was nice, the staff was not. Management is very rude and unhelpful. They made me feel like I wasn't good enough to be a guest there. I feel like they looked down and belittle me and my family. It was not what I expected from a Marriott.... More 

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BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear Blue8665, Thank you for sharing your experience at the Courtyard Newport News Airport through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and I would like to hear additional feedback on your experience with the specific department. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations and... More 

Gainesville, Georgia
2 reviews
5 of 5 stars Reviewed April 8, 2015

We stayed two nights and enjoyed our stay. Our son wanted to live in the indoor pool. I liked the convenience of the snack/drink bar in the lobby. The shower was large (it fits what looks like the footprint of a bathtub) and the room comfortable with 2 queens and a refrigerator. There are plenty of restaurants nearby - a... More 

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BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear SondraB, Thank you for sharing your experience at the Courtyard Newport News Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Marriott Rewards Basic Member, your feedback will be shared with the team... More 

Rockville
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed April 7, 2015

Plus: right of I-64, near shopping and restaurant. Starbucks inside property. Free wifi. very good complementary breakfast buffet except on Sunday where you can order entrée. Minus: mattress is soft and need to be replace. shower tiles were coming apart, tile grout was stained. Shower door was stuck making it very hard to close completely.

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BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear Paul710, Thank you for taking the time to share your recent experience at the Courtyard Newport News Airport with us. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to... More 

Albany, New York
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed April 6, 2015

We are from NY, visiting our daughter who attends college here in Virginia. We needed a comfortable room for the weekend, close to Busch Gardens in Williamsburg. This was perfect. The double queen suite offered ample room with two queen beds plus a pull out couch for our family of 6. It is only 11 miles from Busch Gardens, a... More 

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BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear AdkChief, Thank you for sharing your experience at the Courtyard Newport News Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a Marriott Rewards Basic Member, your feedback will be shared with the team... More 

Waynesboro
Level Contributor
5 reviews
5 of 5 stars Reviewed April 6, 2015

Stayed in a king suite for 2 nights. Great room. Staff was excellent and friendly. Bed was very comfortable. Loved the quiet HVAC system and being able to sleep through the night & not being woken up by the AC. Only complaint I have is the hair dryer...those definitely need an upgrade.

Was this review helpful? Yes
BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear JennK, Thank you for sharing your experience at the Courtyard Newport News Airport through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest , your feedback will be shared with the team to... More 

Raleigh, North Carolina
Level Contributor
41 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed March 4, 2015

Stayed here for a two night business trip. The carpet was not vacuumed and there was visable dust on the night stands. The room was also equipped with one towel. The room was contemporary feeling which was nice and the bed was comfortable. With all the other options in the area it would not be my first choice to stay... More 

Was this review helpful? Yes
BlaineDorsey, General Manager at Courtyard by Marriott Newport News Airport, responded to this review

Dear Maggie T, Thank you for taking the time to share your feedback in regards to your recent stay at the Courtyard Newport News Airport. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We here at the Courtyard work hard to keep ourselves... More 

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