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Residence Inn Newport News Airport

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3.0 of 5
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531 St Johns Road, Newport News, VA 23602
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1 room 1 guest
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Residence Inn Newport News Airport
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187 Reviews from our TripAdvisor Community

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Traveler rating
    103
    49
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44
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Any
English first
  • All months
    (187)
  • Mar-May only
    (49)
  • Jun-Aug only
    (62)
  • Sep-Nov only
    (45)
  • Dec-Feb only
    (31)
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Staten Island, New York
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here over Easter break in 2015 with family. My sister in law is a Marriott Rewards Member and was able to get us a 2 bedroom unit. Both bedrooms were a good size, the unit has two full bathrooms and clean. There is a full working kitchen which is great when you prefer to cook for your family than... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Wow! Thank you Deborah253 for your review. We are so glad that you and your family enjoyed their stay with us. I am glad that my staff was able to meet your expectations during your stay. We hope you will visit us again real soon! More 

Richmond, Virginia
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Really nice place to stay. Features a full breakfast, convenient to the Newport News Airport, plenty of restaurants close by. Rooms are nice and large and nicely appointed. Enjoyed my night there. Will stay here again.

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Tim M, We are so glad that you enjoyed your stay with us! I am also glad to hear that if you are in the area again that you will be staying with us. My staff loves to hear such great comments! More 

2 reviews
1 of 5 stars Reviewed 4 weeks ago

Don't ever stay here! The worst customer service and rooms wreaked of cigarette smoke and musty whatever. There was also pet hair all over , which was not a big deal since I had a pet (that doesn't shed) anyway. I've stayed at 8 Marriott hotels in the last 2 weeks and only at this hotel did I run into... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings and thank you for sharing your comments with is regarding your recent visit with us. I am very sorry that we did not meet your expectations during your stay. We are very sorry that you were not aware of the pet fee at our hotel of the $100.00. We do have signage at the front desk that a pet... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 22, 2015 via mobile

We stayed in a 2 BR/2bath suite. Our room had a kitchen and eating area. The couch also had a pull out mattress so there was more than enough space for the kids to sleep. We went down for my sister's wedding a Thursday-Sunday and paid about $500 total for each room and breakfast was included. It was close to... More 

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Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Joanna N! Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay with us. We are also glad to hear that you were able to cook dinners in your room for your family! We hope if you are in the area again that you will choose to stay with us again!... More 

Saint Louis, Missouri
Level Contributor
287 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed July 21, 2015

This was our second stay at this location. It is very nice, good service, good breakfast, near to tourist attractions especially the Mariners Museum. Plenty of parking, a little hard to find but a very good hotel

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Califken! We cant thank you enough for taking the time to post your review. It really means a lot to all of us hear. I am happy to hear that you stayed with us the second time around. Thank you so much for being such a Loyal Marriott Customer! More 

Clinton, MD
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed July 1, 2015

I was charged $227.00 for a room that I didn't book on my credit card. Between the Residence Inn and my Expedia Account, I got charged for a room. The hotel tells me that expedia booked it...expedia tells me that they have no record of booking any room. I wasting 2 days-several hours back and forth on the phone between... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings Stephanie D, I am very sorry if you having trouble with contacting Expedia in regards to your recent reservation you had with us. I have spoken with Expedia and they did find your reservation and if you have any questions to please feel free to contact them. I gave them the booking ID number and they pulled your information... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

Amazingly superb hotel and community for a weekend at BG. The staff for this location has the southern hospitality you read about for the south. These employees were totally what hotel staff should be like, from appearance to conduct. I would have stayed at this hotel for another week if I could. The room was clean and fresh and the... More 

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

WOW! Thank you so much for your Kind review Henry J! It really means a lot to all of us here and I am so happy that my staff was able to meet your expectations during your stay. We want everyone to feel that this is their "home away from home". We hope if you are in the area again... More 

Newport News, Virginia
Level Contributor
27 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 17, 2015

I love this hotel, the quality is above reproach, the Free Hot Breakfast is why I choose to stay! Not too mention, the paved basketball court and indoor pool, (pool size is not relatively large, but does serve good fun). As a local, I stay here for entertainment purposes....

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Kendra B, Thank you very much for that wonderful review. We are so glad that you took the time to let us know how your stay was with us. My staff loves to hear about everyone's stay so that we can continue to improve and make everyone's stay even more pleasurable. Please come back and see us if you... More 

Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 7, 2015

Friday night my room seemed warm but we were so tired when we got there I just fell asleep. Saturday morning it was HOT in there. As we were leaving for the day I called the front desk to let them know I thought the AC was not working. Upon returning it was still horribly hot but now we had... More 

Was this review helpful? Yes
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Greetings OnthegoVA, We are very sorry for the room not being cool during your stay. I can certainly understand how frustrating that was for you as the temperatures last week were very warm. We were experiencing some problems during your stay with some of our units and we are extremely sorry that this happened. I would love to talk with... More 

Cary, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 6, 2015

Hotel staff was friendly and room was clean. Breakfast was the typical waffles and cereal. Nothing great about this hotel, everything was bare minimum except for two issues. First, I booked online and requested a roll away, but which their sight said was available. Upon arriving at the hotel at 11pm was told they do not have roll aways, my... More 

Was this review helpful? Yes 1
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Brian G, Thank you for taking the time to share your feedback with us regarding your recent stay. We are very sorry that your stay was not what you hoped it to be. I do apologize that we do not have roll aways but instead we have the pull out sofa sleepers. We are looking into the site where... More 

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