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All 38 Newport News hotels

Residence Inn Newport News Airport

3.0 of 5 Hotel   |   531 St Johns Road, Newport News, VA 23602
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Ranked #7 of 38 Hotels in Newport News
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
SanD1234567 Potomac, MD, USA
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160 reviews from our community

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    18
    6
    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Potomac, MD, USA
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The airy high ceiling and modern design of the lobby plus very clean rooms (carpets showed some wear) are some of the hallmarks. Rooms were spacious as well, very quiet with well controlled temperature. The crowd was thin during my stay, so that was an extra bonus to enjoy a leisurely pace. Most local eateries are close by and the... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings SanD1234567!, Thank you so much for your kind review! We are so glad that you and your family enjoyed your stay with us. It is a pleasure to read such a great review and it really means a lot to all of us here. Thank you for taking the time to post this! Happy Holidays More

Suffolk, Virginia
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2014

My husband, best friend, and myself enjoyed the king suite with fold out sofa. We were able to take advantage of the excellent hot breakfast served daily in the lobby, the kitchenette in the room, and so much more. The staff was extremely friendly and helpful and the stay at a whole was affordable and close to major attractions! The... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Travelinggirl1987. We here at the Residence Inn are very happy about your recent stay. We appreciate your kind comments and look forward to seeing you and your family in the near future. More

Richlands, NC
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed October 20, 2014

If you are looking for a family-friendly hotel that is convenient to Busch Gardens, then this is it! Front desk staff is friendly and professional. Upon check-in, our room type was unavailable. We were disappointed, but the front desk clerk adjusted our rate accordingly so I was happy. Rooms are clean and in good condition. Breakfast was delicious and the... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello marcelle279, Thank you for your feedback. I am glad that my staff and I were able to accommadate you and your family during your vacation. We look forward to seeing you again when you are in the area. More

Richmond, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 18, 2014 via mobile

I didn't arrive until almost 10p. The room I had booked was not available due to mechanical issues in that room(?). Because I was using a rewards certificate, I'm thinking I drew the short straw. They offered me a studio room and 5000 reward points- REALLY? That's not enough to use for another stay. This was something they knew about... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello, Please accept our sincere apologies in regards to your recent stay with us. This was something that was unexpected and I'm very sorry that you were not informed earlier. I would love for you to contact me so that we can discuss your stay further. I appreciate your feedback and we do strive very hard to make sure that... More

Ashburn, Virginia
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 1, 2014

We stayed at the Residence Inn 2 nights for CNU's parents weekend. The Good.. Location is great. Easy on and off the highway, but no highway noise! Room was quite clean and included a king bed and a pullout sofa, a well equipped kitchen (full size fridge, microwave, 2 electric burner cook-top, dishwasher, dishes, and cookware), and a dining table.... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you so much for your review we are delighted that you enjoyed your stay with us and we appreciated all your feedback it really means a lot to all of us hear. We hope if you are in the area again you will come back to see us! Thank you! More

Middletown, Connecticut
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed September 29, 2014

Although we had read some not-so-great reviews of this hotel, we took our chances and it was perfectly fine. The room was decent size, typical of a residence type hotel. It had a living room area, kitchen and bedroom. Smaller bathroom but separate vanity/closet area. The room was clean, bed was comfortable and bathroom was spotless. Hotel was quiet while... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Karen T!, We appreciate your comments regarding your recent stay with us and also we thank you for giving us the opportunity by choosing our hotel for your reservation. My staff was very excited to here your feedback as we want everyone to enjoy their stay with us. We hope you come back to see us in your... More

Glen Allen, Virginia
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 29, 2014

Only stayed for Friday and Saturday nights, so we missed some of the perks they offer on weekdays. The staff was as nice as anyone can find. When we left the front desk, one of the staff saw us coming towards the elevator and pushed the up button and held the door open for us. Got to our room/rooms and... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Littlebutch, Thank you so much for your kind review, we appreciate your feedback and it really motivates our team. We are so glad that you enjoyed your room and that my staff was able to assist you during your stay. We hope to see you again soon! Thank you! More

1 review
5 of 5 stars Reviewed September 28, 2014 via mobile

Wonderful staff and I must say that the General Manager seems VERY hardworking. I believe the name was Rebecca... She helped with all of our needs and wants. We had one issue with our room and she fixed it right away making us her first priority. We are well satisfied guest . Her hard work deserves to be noticed !... More

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

WOW! Thank you so much for your review and your kind words it really means a lot to all of us hear. We strive our hardest to make sure that every guest is well taken care of and we want everyone to feel that this is their home away from home! Danacey More

Stone Mountain, Georgia
Contributor
20 reviews 20 reviews
13 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 18, 2014

Location and property are nice and well maintained. BUT, and its a big BUT - if having WIFI that actually works is important to you for work, using your mobile devices, etc., you should pass on this hotel. Food and breakfast were great, fitness center is good and all machines work, staff were pleasant and helpful.

Was this review helpful? Yes 1
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Thank you Ted B for sharing your comments with us. I can certainly understand how frustrated you were with the WIFI. The WIFI will be ugraded in the next couple of weeks, I know this does not help you now but just wanted to let you know that we are making every effort to improve the innternet here. We are... More

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Additional Information about Residence Inn Newport News Airport

Address: 531 St Johns Road, Newport News, VA 23602
Location: United States > Virginia > Newport News
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Number of rooms: 125
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Also Known As:
Residence Inn Newport News Airport Hotel Newport News

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