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All 38 Newport News hotels

Residence Inn Newport News Airport

3.0 of 5 Hotel   |   531 St Johns Road, Newport News, VA 23602
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82%
Ranked #7 of 38 hotels in Newport News
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
Marie C Leesburg, Virginia
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134 people have reviewed this hotel

Traveler rating
    78
    30
    16
    6
    4
See reviews for
76
11
8
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • Any
English first
Leesburg, Virginia
Contributor
14 reviews 14 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a solid choice in Newport News -- OUTSTANDING staff, well-equipped and clean suites, and above-the-norm breakfast selection. The hotel offers quick access to absolutely any place you need to go in the area, including I-64, Patrick Henry Mall, local universities and numerous eateries, however, is neatly tucked away close to a very safe residential area. Great facilities for... More

Was this review helpful? Yes 1
phfnn, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Marie C, Thank you so much for your kind review and I'm so glad that our staff was able to meet your expectations while you were here. I have shared your comments with them and we hope to see you again soon if you are ever back in the Newport News area again. Thank you! More

South Carolina
Top Contributor
103 reviews 103 reviews
41 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second stay at this hotel. Both trips were booked using reward points. The first stay a few years ago was in a suite. This stay was in a one bedroom. Room was in good shape. Bed was a little soft for my tastes, but my wife loved it. Sleeper sofa was suitable for the kids. Workout room... More

Was this review helpful? Yes
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you ModerationForme! Thank you for visiting us again and we were so glad to have you back. Your feedback really means a lot to us so that we can continue to provide great service for all of our guest. I also appreciate your comment in regarding to the high fiber cereal, we were certainly look into this for you... More

Brandywine, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at other hotels in the area, this hotel is the absolute best. I arrived at the Residence Inn Hotel, 3-22-14, I was pleasantly greeted by Ashley Dupree, Ashley displays a tremendous amount of initiative, and her communication skills are Excellent... I can honestly say that in my opinion, a person with MS Dupree's character and personality has a... More

Was this review helpful? Yes
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello CJSmitty, Thank you so much for your wonderful review, it really means a lot to all of us here. I'm so glad that Ashley was able to give you outstanding customer service while your were here. She is a true asset to all of us here. We are also glad that the breakfast staff made your stay enjoyable as... More

Raleigh, North Carolina
2 reviews
5 of 5 stars Reviewed February 22, 2014

I am a frequent Marriott guest and have to say that customer service has been phenomenal! The staff has called me by name since check-in, and even offered to help us get our bags to the room. Our room is spacious and clean, and breakfast was well prepared! We check out tomorrow, but will certainly return to this hotel if... More

Was this review helpful? Yes
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Kristie A, Thank you so much for your wonderful review about your recent stay with is, it really means a lot to me and my staff. We are so glad that we met your expectations while you were here. We look forward to seeing you soon! More

Newport News, Virginia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 30, 2014

I have stayed at this hotel before on business and enjoyed it so I decided to take my family here for a relaxing weekend. My son had a small issue but the staff went above and beyond to fix it. Everyone working there was polite and you really felt that they cared about you and your stay especially Thomas and... More

Was this review helpful? Yes 3
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Kyle 2007, Thank so you much for your kind review, we are so glad that you enjoyed your stay and we hope that you son is feeling better Wel look forward to seeing you again soon. Don't forget to email me when you want to come back so I can put your reservation in for you. I have shared... More

Charlotte, North Carolina
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2014

I stayed at this hotel during the week. Its located off the main road and though near and airport it was very quiet. The decor in the lobby and rooms is modern. All of the employees were friendly and warm. The front desk girls are very informative about local attractions, places to eat and restaurants. The breakfast was hot and... More

Was this review helpful? Yes 1
phfnn, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Leslie G, Thank you for sharing your comments with us regarding your recent stay. Our Team strives to make sure that every guest has the best stay while visiting with us. We hope to see you again in the near future. Dancey Harvey More

Richmond, Virginia
1 review
5 of 5 stars Reviewed January 21, 2014

Stayed at this hotel over the weekend and we had a very good time. Staff was wonderful, clean rooms with kitchens , great breakfast and big lobby area. We come to the area a lot because my daughter attends college in the area and by far this is the best hotel.

Was this review helpful? Yes
phfnn, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Gingerpi! We are so glad that you enjoyed your stay and thank you so much for your wonderful review it really means a lot to our staff. We hope if you are in the area gain which Im sure you will be with your daughter in college in the area that you make your next reservation with us. We... More

O'Fallon, Missouri
Contributor
20 reviews 20 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 15, 2014

Residence Inns are my favorite hotels and this was my first stay at this one. It is a very short drive from the Newport News airport, interstate, stores and restaurants. There is ample parking. This is an upscale Residence Inn with a very large lounge area. Checking in was very professional and seamless - no issues there whatsoever. My room... More

Was this review helpful? Yes
phfnn, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Patrick H, Thank you for sharing your comments with us. Feedback from our loyal guest really means a lot to us. I have shared your comments with Department Leaders and staff. We are pleased to know that overall you had an enjoyable stay. We are making it a priority to address your "few downers" to ensure in the future... More

Huntingtown, Maryland
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 3, 2014

I have never stayed at any Marriott property where it was not immaculate, comfortable and you could rest assured that things were clean. This property did not live up to my ideals for Marriott. Tub drains, sink drains were so slow you could grow a beard waiting for the water to recede. There was hair evident in the shower. The... More

Was this review helpful? Yes 1
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Hello William I, Thank you for sharing your comments with us and I am very sorry that we did not meet your expectations during you stay and also that you had to leave us due to this issue. Again I know we have been speaking through customer care with Diane and Im glad that we could get this resloved for... More

Washington DC, District of Columbia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 3, 2014 via mobile

I recently stayed at this hotel over the holidays and had amazing time. Breakfast was above and beyond, rooms were so spacious I was pleasantly surprised to have a full kitchen and fireplace. Staff was friendly, easy check in, housekeeping was on point. I will for sure visit this hotel again!!

Was this review helpful? Yes 2
phfnn, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Onestep0302, We appreciate your comments in regards to your recent visit during the Holidays and glad that your expectations were met. I too love the Fireplace rooms, it just gives that added touch of being at home especially this time of year. We look forward to you staying with us again in the near future. Rebecca Jones More

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Additional Information about Residence Inn Newport News Airport

Also Known As:
Residence Inn Newport News Airport Hotel
Residence Inn Newport News Airport Hotel Newport News
Residence Inn Newport News
Address: 531 St Johns Road, Newport News, VA 23602
Phone Number:
Location: United States > Virginia > Newport News
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Newport News
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Newport News Airport 3*
Official Description (provided by the hotel):
Residence Inn Newport News Airport (PHF) is the perfect location for your long term stay in Newport News. You will be impressed with our basketball/tennis courts for family fun. We are pet-friendly so bring your best friend with you. We offer complimentary airport shuttle, wireless internet and daily healthy breakfast buffet. ... more   less 
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