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Residence Inn Newport News Airport

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531 St Johns Road, Newport News, VA 23602
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Residence Inn Newport News Airport
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Ranked #7 of 39 Hotels in Newport News
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Hug P Taipei, Taiwan
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166 reviews from our community

Traveler rating
    95
    41
    18
    6
    6
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90
15
9
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taipei, Taiwan
Senior Contributor
32 reviews 32 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in Residence inn with my friends about 10 days. The environment very nice. Free breakfast every morning and Monday to Wednesday evening provides the comfort foods also. The front desk did a great job , especially the general manager Rebecca Jones. She knows what we need and what we want during stay in hotel. If I go back... More 

Was this review helpful? Yes 1
Owings Mills, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

In the overview pages of the hotel info, they encourage you to bring your pet, but neglect to mention the $100 "pet sanitation fee" you must pay for a pet. Only when you drill down into the site do you find info about the pet sanitation fee. This is misrepresentation to say you are pet friend and "bring Fido", but... More 

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Claire D, Thank you for sharing your comments with us regarding your recent stay. I am very sorry that we did not meet your expectations during your stay and also sorry that you did not see our pet fee before checking into the hotel. I can certainly understand how frustrating this was for you. I Have shared your comments... More 

Norwich, Connecticut
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 1, 2015

We just returned from the Residence Inn and had a wonderful stay. We were upgraded to a 2 bedroom, 2 bath suite and it was extremely comfortable for our family of three. Breakfasts were plentiful and the evening socials were nice as well. My daughter and I especially enjoyed the indoor pool which was a very warm 85 degrees! Unfortunately,... More 

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Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you Carol R! We are so glad that you enjoyed your stay with us and that Thelma was able to meet all your needs during your visit. We hope that you come back and see us again soon, I have shared your comments with my staff and they really appreciate your feedback, it really means a lot to all... More 

Washington DC, District of Columbia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 11, 2015 via mobile

This is a nice hotel that is family friendly. We came to the area to visit Grandma and it was a great place to relax in the evenings. The pool was great for the kids and is hearted. Sorry, no hot tub at this location. The highlight for us was the ample breakfast selection. There are waffles with all the... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Cornejo1! Thank you so much for your kind review, we are so happy that our breakfast staff was able to meet your needs. They are a great bunch of ladies! I really wish we had a hot tub as well but I have shared your comments with my management team as well. We hope you and your family visit... More 

Washington DC, District of Columbia
Contributor
11 reviews 11 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2014

This hotel has a great relaxing environment but a social one as well. Large suites with mini kitchenette and separate living area. If you want a great price with complimentary breakfast and happy hour- this hotel is for you. Also has a complimentary shuttle service to local shops and restaurants.

Was this review helpful? Yes 2
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Thank you MommaMort! We are so glad that you enjoyed your stay with us and we appreciate your feedback. It really makes my staff happy and keeps them motivated when they hear such kind reviews. We hope that you come back and see us again soon! Happy Holidays! More 

Roanoke, Virginia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 2, 2014

The rooms was nice but we were suppose to have a suite - instead our room was a pull out couch and a bed across the room. The mattress on the couch was not comfortable at all. OK for kids I guess though. The staff made up for that though. We were always greated with a smile and they remembered... More 

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings! Thank you so much for your kind review, we appreciate your feed back. I am so glad that my staff was able to meet all of your needs. I am very sorry that you did not get the room type that you requested, all of our rooms are suites but next time you are in the area ask for... More 

Potomac, MD, USA
Top Contributor
51 reviews 51 reviews
23 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed November 19, 2014

The airy high ceiling and modern design of the lobby plus very clean rooms (carpets showed some wear) are some of the hallmarks. Rooms were spacious as well, very quiet with well controlled temperature. The crowd was thin during my stay, so that was an extra bonus to enjoy a leisurely pace. Most local eateries are close by and the... More 

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings SanD1234567!, Thank you so much for your kind review! We are so glad that you and your family enjoyed your stay with us. It is a pleasure to read such a great review and it really means a lot to all of us here. Thank you for taking the time to post this! Happy Holidays More 

Suffolk, Virginia
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 23, 2014

My husband, best friend, and myself enjoyed the king suite with fold out sofa. We were able to take advantage of the excellent hot breakfast served daily in the lobby, the kitchenette in the room, and so much more. The staff was extremely friendly and helpful and the stay at a whole was affordable and close to major attractions! The... More 

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Travelinggirl1987. We here at the Residence Inn are very happy about your recent stay. We appreciate your kind comments and look forward to seeing you and your family in the near future. More 

Richlands, NC
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 20, 2014

If you are looking for a family-friendly hotel that is convenient to Busch Gardens, then this is it! Front desk staff is friendly and professional. Upon check-in, our room type was unavailable. We were disappointed, but the front desk clerk adjusted our rate accordingly so I was happy. Rooms are clean and in good condition. Breakfast was delicious and the... More 

Was this review helpful? Yes 1
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello marcelle279, Thank you for your feedback. I am glad that my staff and I were able to accommadate you and your family during your vacation. We look forward to seeing you again when you are in the area. More 

Richmond, Virginia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 18, 2014

I didn't arrive until almost 10p. The room I had booked was not available due to mechanical issues in that room(?). Because I was using a rewards certificate, I'm thinking I drew the short straw. They offered me a studio room and 5000 reward points- REALLY? That's not enough to use for another stay. This was something they knew about... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello, Please accept our sincere apologies in regards to your recent stay with us. This was something that was unexpected and I'm very sorry that you were not informed earlier. I would love for you to contact me so that we can discuss your stay further. I appreciate your feedback and we do strive very hard to make sure that... More 

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