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Residence Inn Newport News Airport

Certificate of Excellence
3.0 of 5
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531 St Johns Road, Newport News, VA 23602
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Residence Inn Newport News Airport
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Ranked #7 of 40 Hotels in Newport News
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
Henry J
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Clinton, MD
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 6 days ago NEW

I was charged $227.00 for a room that I didn't book on my credit card. Between the Residence Inn and my Expedia Account, I got charged for a room. The hotel tells me that expedia booked it...expedia tells me that they have no record of booking any room. I wasting 2 days-several hours back and forth on the phone between... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings Stephanie D, I am very sorry if you having trouble with contacting Expedia in regards to your recent reservation you had with us. I have spoken with Expedia and they did find your reservation and if you have any questions to please feel free to contact them. I gave them the booking ID number and they pulled your information... More 

5 of 5 stars Reviewed 1 week ago NEW

Amazingly superb hotel and community for a weekend at BG. The staff for this location has the southern hospitality you read about for the south. These employees were totally what hotel staff should be like, from appearance to conduct. I would have stayed at this hotel for another week if I could. The room was clean and fresh and the... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

WOW! Thank you so much for your Kind review Henry J! It really means a lot to all of us here and I am so happy that my staff was able to meet your expectations during your stay. We want everyone to feel that this is their "home away from home". We hope if you are in the area again... More 

Newport News, Virginia
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I love this hotel, the quality is above reproach, the Free Hot Breakfast is why I choose to stay! Not too mention, the paved basketball court and indoor pool, (pool size is not relatively large, but does serve good fun). As a local, I stay here for entertainment purposes....

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Kendra B, Thank you very much for that wonderful review. We are so glad that you took the time to let us know how your stay was with us. My staff loves to hear about everyone's stay so that we can continue to improve and make everyone's stay even more pleasurable. Please come back and see us if you... More 

Level Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Friday night my room seemed warm but we were so tired when we got there I just fell asleep. Saturday morning it was HOT in there. As we were leaving for the day I called the front desk to let them know I thought the AC was not working. Upon returning it was still horribly hot but now we had... More 

Was this review helpful? Yes
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Greetings OnthegoVA, We are very sorry for the room not being cool during your stay. I can certainly understand how frustrating that was for you as the temperatures last week were very warm. We were experiencing some problems during your stay with some of our units and we are extremely sorry that this happened. I would love to talk with... More 

Cary, North Carolina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel staff was friendly and room was clean. Breakfast was the typical waffles and cereal. Nothing great about this hotel, everything was bare minimum except for two issues. First, I booked online and requested a roll away, but which their sight said was available. Upon arriving at the hotel at 11pm was told they do not have roll aways, my... More 

Was this review helpful? Yes
Rebecca J, Front Office Manager at Residence Inn Newport News Airport, responded to this review

Hello Brian G, Thank you for taking the time to share your feedback with us regarding your recent stay. We are very sorry that your stay was not what you hoped it to be. I do apologize that we do not have roll aways but instead we have the pull out sofa sleepers. We are looking into the site where... More 

Annapolis, Maryland
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I will be staying at this facility off and an until July 2,2015, and if the future stays are like the one we just had I will be very pleased. The Front Desk clerk on duty in the evening of 6-1 was beyond pleasant and helpful and automatically took care of a Platinum upgrade. Suite was snappy and clean Hotel... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello woogie4fu!! Thank you! Thank you! Your review really means a lot to all of us here and I am very pleased that you enjoyed your stay and that my staff was able to meet your expectations. Thank you so much for staying with us and sharing your feedback. We all look forward to seeing you again real soon! Rebecca... More 

1 review
4 of 5 stars Reviewed May 30, 2015 via mobile

Great for the price. Loved the location. Size of room and bed were very comfortable. Room was more like a suite. Kitchenette was helpful. Good for business trip. Pool and fitness room were small but adequate. Ashley was very helpful to our group as we were there for training conference. Would stay again.

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello Acccourtservices! Thank you for your kind review and we are delighted to hear that you enjoyed your stay. Ashley is a true gem and we are so glad that she was able to meet your expectations during your visit with us. More 

Saratoga Springs, New York
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 28, 2015

Agree with other reviewers - clean, good breakfasts, quiet, good size, good kitchen, staff helpful. Windows open and a/c can be turned off preventing dryness. Location is just off major highway, which is good for access, but coming from downtown the exit is often backed up. No good grocery stores nearby, but lots of restaurant choices. Basketball court, grill area,... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings saratogasilks! We appreciate your review and thank you for sharing your comments with us regarding your recent stay. We look forward to seeing you again soon! More 

Westminster, Colorado
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 15, 2015

Stayed at the hotel in January and February. The room was nice and what is expected from a Residence Inn. It was quite which was nice since we were working the night shift for part of the time and had to sleep during the day. The staff always respected the do not disturb signs which was very welcome. The kitchen... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Greetings Barkeep5us, We are happy to hear that your enjoyed your stay with us and thank for taking the time to post your feedback. We hope if you are in the area again, you will choose to stay with us. More 

Ashburn, Virginia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed April 26, 2015

I stayed at this hotel at the end of March 2015. I stayed in a studio which was a nice size. The hotel and room were very clean with a kitchen with a full sized refrigerator. Silverware, cups and plates were available. The service was great and the hotel has plenty of parking. The hotel is very well located near... More 

Was this review helpful? Yes
Rebecca J, General Manager at Residence Inn Newport News Airport, responded to this review

Hello NoRegrets1, We are very excited to hear that you had an enjoyable time with us and we were able to meet your expectations during your recent visit. My staff really appreciates you taking the time to share your feedback with us. We hope to see you again soon. Thank you! More 

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