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Suite Novotel Calais Coquelles Tunnel sous La Manche

Certificate of Excellence
Place de Cantorbery | Tunnel Sous La Manche, 62231 Coquelles, France
Hotel amenities
Suite Novotel Calais Coquelles Tunnel sous La Manche
Best prices for: 1 room 1 guest
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Ranked #2 of 7 Hotels in Coquelles
Certificate of Excellence
A recent review
4 of 5 stars reviewed 5 days ago
Andreas D Weybridge, England, United Kingdom
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719 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Weybridge, England, United Kingdom
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

What I liked: 1. Large size room/ suite; 2. Car park is very secure - especially since it is frequently by many French policemen and their cars/ vans 3. Very comfy bed; 4. Great Breakfast; 5. Very friendly staff; 6. Within walking distance of Cite Europe - huge shopping centre; 7. 300 yards from cheap petrol station (but hard to... More 

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abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review

Dear customer, Thank you for taking the time to write a comment on Tripadvisor. Your positive remarks we have much affected my staff and myself, and we thank you. We are trying every day to satisfy our customers to make them spend a good stay in our establishment and you have been able to write it down. We would like... More 

1 review
1 of 5 stars Reviewed 1 week ago

Booked the Ibis next door 3 months ago and paid in full 3 months ago. 2 rooms, 3 people paying extra for breakfast. 2 days ago was informed we had to switch hotels and would be 'upgraded" to this hotel as the Ibis has water damage. Having stayed many times satisfactorily at the ibis I wasn't particularly happy that we... More 

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abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Guest, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets... More 

oxford, england
Top Contributor
53 reviews 53 reviews
25 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 weeks ago

When we arrived, there was no one on reception and we had two wait a while. A young man then tried his best to get us to take a card telling us if we spent so much we would get an amount of money... I was not really listening as we were very tired, He then tried more than once... More 

Was this review helpful? Yes
abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Guest Thank you for having shared your opinion about our hotel. When our guest’s stays are not fine, we have to find what was wrong to improve our services. (My staff was busy in floors for technical problems this day and we were short-handed). We are sorry that the service did not meet your expectations, and we beg you... More 

Stonehouse
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Wishing to save an hour we crossed through the tunnel mid afternoon and stayed in this clean bright and friendly hotel . The room was large and the bed comfortable , nice sized shower and extremely clean . The only restaurant for an evening meal was in the Ibis hotel next door , this would be the second time we... More 

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abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review
Google Translation

Cher client Nous vous remercions d’avoir choisi notre établissement pour votre séjour. Mon équipe et moi-même sommes heureux que votre... More 

Wales
Contributor
19 reviews 19 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 12, 2015

Stayed here a few times in the past on the way to and from the UK, and have always been satisfied with the room, location etc. We found the staff friendly and the receptionists were very welcoming. Had the breakfast this time which was good.

Was this review helpful? Yes
abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review
Google Translation

Cher client, Je vous remercie d'avoir pris le temps de partager votre expérience sur Tripadvisor. Des commentaires comme les vôtres... More 

Norwich, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 12, 2015

Stayed here on route to Disney pairs after evening ferry crossing. Hotel only took 10 mins to get to from ferry port with ease (just head for the tunnel departures) Family of 4 (2 adults 2 children) and we stAyed in the exec suite. Parking was secure as everyone mentioned. Check in was no issue and staff spoke English fine.... More 

Was this review helpful? Yes
abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Madam, Sir, First of all we would like to thank you for sharing your opinion. My staff and I would like to thank you for the positive opinion you had about our hotel, this give us the feeling to keep on making our best to please our customers. We hope to see you again soon ! Yours sincerely, More 

Wales
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 6, 2015

Overnighted here on the way to and way back from week in the Alps. Hotel was clean and very welcoming. On our return journey a mistake was made with out booking. Two rooms were booked for four people instead of eight. They were no histrionics or drama from the staff, and they solved with problem quickly and efficiently. I can... More 

Was this review helpful? Yes
abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Madam, Sir I am very pleased to read that you enjoyed your stay and found our location ideal. Your review will be shared with all our staff members. I am sure this will encourage them to continue providing the excellent service they have done so far. We look forward to welcoming you back. Kindest regards, More 

Cardiff
Top Contributor
75 reviews 75 reviews
24 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed April 4, 2015

I had booked two rooms for myself and sons family I had an email before arriving saying I ad been moved from the Ibis to Suites. This was a lovely hotel but having been separated from my family no apology was offered just wasn't i lucky. No was by myself and everyone else was next door. The bed was very... More 

Was this review helpful? Yes
abraham k, Directeur général at Suite Novotel Calais Coquelles Tunnel sous La Manche, responded to this review

Dear Guest Thank you for having shared your opinion on Tripadvisor. We are sorry to hear that you had a trouble with hotel next door. My staff and I are pleased that our hotel was suitable for you. We hope to welcome you in a near future. Kindest regards. More 

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