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Au Clos des Remparts

Hotel website
2 rue de l'Art, 65120 Luz-Saint-Sauveur, France
Au Clos des Remparts
Best prices for: 1 room 1 guest
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A recent review
5 of 5 stars Reviewed May 23, 2015
fredinburgh Edinburgh, United Kingdom
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14 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edinburgh, United Kingdom
Level Contributor
107 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed May 23, 2015

The best place we have stayed in. It is a former abbey built in the 15th century - beautifully restored and tastefully furnished. Our room was large and comfortable, with a separate large well equipped shower /loo and with our own balcony. The delightful owner was keen to share his garden and drawing room with us. Breakfast was very good,... More 

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diffrette, Propriétaire at Au Clos des Remparts, responded to this review

Thanks a lot for your kind message , it was a great pleasure to welcome you . Best regards from the Clos des remparts More 

Oxford, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed August 12, 2014

The women who owns this establishment is rude and unhelpful and I would no way recommend staying here. Upon arrival, the owners at first denied our booking. When a mistake was realised we were shooed off the property with no apology. The booking requires a wire transfer deposit and cash payment which frankly seems dodgy and I was happy to... More 

Was this review helpful? Yes 4
diffrette, Propriétaire at Au Clos des Remparts, responded to this review

Mrs Reeves,You have yet send a message in July : why a new other one unpleasant ? As I said you: it was a very bad error with booking.com and we immediately found the best solution for you with our nice australian neighbour who help you very quickly. We never received any money from you or from booking.com . We... More 

Balmain, Australia
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed July 22, 2014

If you are intending to stay at this establishment make sure your booking is secure as the owners are unreliable. I arrived at this establishment late one evening to be told that me and my family had no bed for the night. After 500 kms journey and and arriving at Au Clos des Remparts I was looking forward to a... More 

Was this review helpful? Yes 1
diffrette, Propriétaire at Au Clos des Remparts, responded to this review

We are very sorry for this problem but booking.com failed and we did not received news from your reservation , if you give me your address mail , I will send you more details because we were just new B and B with booking.com last january and I think it is the reason of this bad error. I want to... More 

Birmingham, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 29, 2014

We had a delightful week in this beautiful 600-year old building, carefully restored and cherished by M & Mme de la Ronciere. Our room was spacious, comfortable and quiet with a large modern bathroom and plenty of storage space. Continental breakfast was served informally by our attentive host. He was most helpful: anxious to ensure we could find a restaurant... More 

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french/aussie in Oxfordshire
Level Contributor
32 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed October 2, 2013

We thought Luz Saint Sauveur would be all about mountain sports. But it is a charming town and Clos des Ramparts is one of its loveliest houses. We had a great welcome, made even more special at it was end of the season in the Pyrénées. An historic house, superbly decorated, a great bedroom and most informative and generous hosts.... More 

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diffrette, Propriétaire at Au Clos des Remparts, responded to this review
Google Translation

Merci pour votre charmante évaluation de votre séjour chez nous , nous gardons un excellent souvenir de votre passage et... More 

Middletown, California
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 5, 2013

just had a wonderfull stay at Clos des remparts. This old house was renovated & decorated with a lot of taste. We had a large room (chambre aux oiseaux), with a big balcony with beautifull views on the mountain! The owners were very welcoming and helpfull in providing informations on the region. Great breakfast and beautifull garden too! Strongly recommended!

Was this review helpful? Yes 1
diffrette, Propriétaire at Au Clos des Remparts, responded to this review
Google Translation

Merci Isabelle , ce fut un grand plaisir de vous accueillir tous les deux et nous espérons que la suite... More 

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