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Quality Inn Shenandoah Valley

2.5 of 5
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162 W. Old Cross Rd., New Market, VA 22844
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Quality Inn Shenandoah Valley
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Ranked #3 of 4 Hotels in New Market
A recent review
3 of 5 stars Reviewed April 3, 2015
frostysr Dixfield, Maine
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125 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dixfield, Maine
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 3, 2015 via mobile

My Wife and I have stayed at this Quality Inn every time we travel south. It is an older Quality Inn and could use some up grades. The staff is friendly and service is fine. This trip we had an issue with a noise in our room (think it was water pipes) The front desk clerk was polite and moved... More 

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qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience... More 

East Islip, New York
1 review
1 of 5 stars Reviewed April 3, 2015

I have stayed at this hotel but last time was 10 years ago. I could not believe how run down and shoddy it has become. We had to change rooms as the first room, room 117, was beyond unacceptable. The room did not come with breakfast which is unheard of in this day and age. My stay was no where... More 

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qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these New Market hotels

Binghamton, New York
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 18, 2015

Candace and her folks are always happy to see you. They treat you right and I make a point of staying there when I travel to the Valley. Nice economical clean rooms. I like the fact that the rooms have refrigerator and microwave in them. I also like the motor style of parking right outside your door.

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Naples, New York
Contributor
16 reviews 16 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 3, 2015

A very nice hotel. Yes, it is a little dated. But the staff is exceptional and the hotel was quiet. The adjoining restaurant was very nice, especially after 9 hours on the road. If you want clean, tidy and friendly, this is the place.

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Fredericksburg, Virginia
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 7, 2014

I have been staying here a few nights a year for one reason or another for the last couple years. I like this place because it is a nice little slice of Americana. I grew up in the 70s and this little roadside motel is really cool and reminds me of those days. Other things I like is that the... More 

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qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for your kind words. It is so nice to hear how much you enjoy our hotel. That is always our goal, to provide our guests a memorable stay at reasonable prices. We look forward to seeing you soon. More 

1 review
4 of 5 stars Reviewed December 7, 2014

The hotel is a little old but its very clean and the staff is excellent. Very relaxing environment. The beds are very comfortable and there is easy access to all rooms. Plenty of parking. I'm very happy with my stay there.

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qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for taking the time to share your feedback. Our guests comments are very important to us. It is always nice to hear how our guests enjoy their visits. Looking forward to your next stay!! More 

Rock Hill, SC
Top Contributor
64 reviews 64 reviews
12 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 11, 2014

When we used this motel last spring, it was undergoing renovation. The entry way was impressively lovely. The check-in staff was less welcoming (but we were late, and it was a rainy night; she could have had some miserable experiences before we got there), and the room was only average, the bed not particularly comfortable. We were supposed to get... More 

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qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for sharing your experience, as our guests feedback is very important to us! I am terribly sorry that you did not experience a hospitable welcome from our front desk staff. There is no excuse to not make our guests feel welcome and appreciated upon their arrival. I am pleased to hear that you liked our lobby, we take... More 

Gainesville, FL
Top Contributor
129 reviews 129 reviews
16 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed October 26, 2014

My group ended up in this hotel for transient stays while driving through the Nature attractions in the area. We stayed here two separate nights for its location and convenient late-night check-in. It has a nice old-fashioned diner (with good food) attached to it, which adds a great convenience to one's stay after a long hike/drive. The hotel rooms are... More 

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qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Candace Jenkins... More 

nyc
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

This is an old motel. Its boxy with bowling alley hallways. If you want ambiance then pass it by. If you want a clean, fair sized comfy room at a great value then book it. Staff is friendly, wifi works, has a good number of outlets and it was quiet. Don't really need much else

Was this review helpful? Yes
qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Sylva, North Carolina
Top Contributor
50 reviews 50 reviews
15 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed October 20, 2014

Returned to this property when passing through New Market, out of nostalgia...... fond memories of an earlier trip. I didn't remember how shabby the exterior was, or the inside hallways, I started having second thoughts, but the lobby is really lovely. The rooms were clean and nicely equipped and the bedding was nicer than some value properties. They had obviously... More 

Was this review helpful? Yes
qinm, Front Office Manager at Quality Inn Shenandoah Valley, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

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