We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Helenenburg Hotel & Spa

Koetschachtaler Strasse 18, Bad Gastein 5640, Austria
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Professional photos
Helenenburg Hotel & Spa
View Map
Add Photo Write a Review

51 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    29
    21
    1
    0
    0
See reviews for
21
18
2
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • German first
  • Norwegian first
  • Russian first
  • Slovak first
  • Swedish first
  • Any
English first
  • All months
    (51)
  • Mar-May only
    (9)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (15)
All months
Tewkesbury, United Kingdom
Level Contributor
3 reviews
4 of 5 stars Reviewed April 15, 2015

Just had a week's skiing in Bad Gastein, based at Hotel Helenenburg - that's me, my wife and two 20 year old boys. VERY friendly hotel, excellent food and comfortable rooms. Decor a little bit last century but that adds a certain charm and every one - bar none - of the staff was unfailingly polite and attentive. Although we... More 

Was this review helpful? Yes
Bratislava, Slovakia
2 reviews
5 of 5 stars Reviewed March 18, 2015

We have to share our experience as we were impressed by hotel Helenenburg. We have spent there a wonderful one-week family skiing holiday. The whole staff is absolutely professional, kind and helpful. We would highlight receptionist Zuzana, who speaks also Slovak and is very nice, always ready to help and advise. Also, we were amazed by the service of Balasz,... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed March 14, 2015

There was very good food. I like this hotel. Very polite staff. Somebody of staff were from Slovakia than we can spoke with them in our language. And there was piano. I am happy than I was here. It is one of the best hotels where I was.

Was this review helpful? Yes
Bratislava, Slovakia
2 reviews
4 of 5 stars Reviewed September 3, 2014

Splendid view of the surrounding mountains and Gastein valley from the hotel rooms, very kind and helpfull staff, great home kitchen, very good access by car as well as on foot from the railway station, very close to the lifts (attractive both for summer hiking and winter skiing). Available hot radom bath straight at the hotel and always ready-to-use sauna... More 

Was this review helpful? Yes
Prague, Czech Republic
Level Contributor
2 reviews
5 of 5 stars Reviewed August 25, 2014

What makes this hotel outstanding is it's staff and it's kitchen. Receptionists are very helpful. The hotel is 'kids' friendly, it has got 2 playrooms. We stayed here for 6 nights with our 2 year old son, did tracking, the nature there is very nice. When you return tired from your track, this is the great place to stay in.... More 

Was this review helpful? Yes
Bratislava, Slovakia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed August 22, 2014

We stayed there for 4 nights and everything was perfect. Nice view to the valley from the room 356, clean rooms and bathroom, nice staff and helpful receptionist. She advised us where to go with child....what would be interesting for our daughter. There were deckchairs in front of the hotel-in the middle of the small flower garden - directed to... More 

Was this review helpful? Yes 1
Wiener Neustadt, Austria
1 review
5 of 5 stars Reviewed June 24, 2014

The hotel has a good location with a splendid view ion the mountain, very kind and helpfull stuff and excellent kitchen. Although the hotel is older the rooms are very clean. We also needed a non-gluten food and the stuff in the kitchen was very open to find a sollution for every meal. All in all: good value for good... More 

Was this review helpful? Yes
trencin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 1, 2014 via mobile

the city is without life, everything closed after 6 pm. But no worry if you stay in this hotel. perfect place and people, great atmosphere, perfect dinner, dont miss a day. on the hill do not forget to take b11 the red slope,7km of perfect ski ride. do not wait for otuer miracle and try to take wohnung if you... More 

Was this review helpful? Yes
Bratislava, Slovakia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 21, 2014

I was taken by surprise that such environment does exsist. Whole staff is devoted to the clients. Be aware of dinners, they are excelent and opulent, but you can not resist. Entertinement for kids and parents. Wish to come back in summer.

Was this review helpful? Yes
Frederiksberg, Denmark
1 review
5 of 5 stars Reviewed February 1, 2014

Friendly staff, nice clean rooms, effecient and pleasent. Rooms nice. Restaurant good. The Graukogel - just next to the hotel - is Bad Gastein's most undervalued ski area - a hidden perle. Also fine connections to other ski areas. Bus stop in front of hotel. Walking distance to centre of Bad Gastein with cafees and spa's. The spa, DunstBad is... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

25 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (7)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)
Viewed
0:48
Videos (1)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (18)
Viewed
View from room (2)
Viewed
Family/play areas (1)
Viewed
Other (15)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Bad Gastein hotels
1.1 mi away
Hoteldorf Gruner Baum
Hoteldorf Gruner Baum
#3 of 38 in Bad Gastein
4.5 of 5 stars 406 reviews
0.0 mi away
Hotel Alpenblick
Hotel Alpenblick
#6 of 38 in Bad Gastein
4.5 of 5 stars 87 reviews
0.1 mi away
Villa Excelsior Hotel & Kurhaus
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Elisabethpark
Hotel Elisabethpark
#10 of 38 in Bad Gastein
4.0 of 5 stars 242 reviews
1.0 mi away
Hotel Stubnerhof
Hotel Stubnerhof
#9 of 38 in Bad Gastein
4.5 of 5 stars 28 reviews
0.3 mi away
Haus Hirt
Haus Hirt
#4 of 38 in Bad Gastein
4.5 of 5 stars 154 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay