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All 71 Ko Chang hotels

Mercure Koh Chang Hideaway Hotel

4.0 of 5 Hotel   |   111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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76%
Ranked #19 of 71 Hotels in Ko Chang
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Fred555555 Melbourne, Australia
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269 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has a good design and with a bit of painting in outdoor areas such as balconies would be even better. Breakfast pools and gym are excellent. I liked the second pool which is fantastic for laps. The room was simple but sunny and had a style that appealed to me. The staff are friendly and helpful. Reception staff... More

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during visit at Mercure Koh Chang Hideaway. We have taken note of your comments and would take actions to improve our quality of product. We hope that we would have an opportunity to welcome you back to our hotel again for your next visit to Koh Chang. Sincerely yours,... More

Tucson, Arizona, USA
Contributor
12 reviews 12 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

There are things to both like and dislike about this hotel. I like to be positive, so I'll start with the good. The grounds are beautiful and well maintained. Lush foliage and views. The pool and little bit of beach is nice. Location is both a positive and a negative. If you are looking to truly get away, this is... More

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during visit at Mercure Koh Chang Hideaway. We have seriously addressed your comments with the team to find the solution and improvement to meet with the satisfaction. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next visit to... More

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was amazing. Staff really friendly and professional, you can see they had proper hospitality training. Beautiful swimming pool just before the beach - gave a great vibe of being on a paradise island, especially with the coconut trees. Great free gym ! The room was very fresh, clean and spacious. We got the Superior Room with 1 king... More

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during visit at Mercure Koh Chang Hideaway. We have taken note of your comments and seriously addressed it with the concerned Departments in order to improve the level of standard and service. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel... More

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 16, 2014

The actual Pictures look a lot better than the Beach. Its a rocky stretch with virtually no swimming space. Sign said no outside food allowed on Pool and Beach for Safety and Hygiene reasons - The "beach too" seriously !!! - apparently the Hotel could serve food & drinks on the Beach and that was okay. It was for reasons... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during your visit to Mercure Koh Chang Hideaway. We have taken note of your comments to be addressed with all concerned for our improvement. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next visit to Koh Chang. Sincerely... More

The Netherlands
Contributor
16 reviews 16 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 16, 2014

We stayed here for 8 nights in the pool villa. Our experience was mixed. There were things we really liked and things we disliked. In general we got the impression they value hotel policy over guest satisfaction and the place lacks atmosphere. It felt like a European city hotel. Quite impersonal and they have many hotel rules that go at... More

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during your visit at Mercure Koh Chang Hideaway. We have taken note of your comments to be seriously addressed to all concerned for our improvement. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next visit to Koh Chang.... More

Uppsala, Sweden
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 11, 2014

Peaceful place with a private beach that is way better then the main beach (white sands). Good service and really nice bungalow. Not a party place if that's your thing. This hotel is perfect for relaxation and romantic holidays. We pre-ordered a private dinner by the ocean and got incredible good service (one person waited on us the entire dinner... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More

Contributor
20 reviews 20 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed July 22, 2014

A lovely place. A little secluded from the main tourist path, yet with access to the beach and many attractions. Ocean-view rooms are worth every penny. Food and drinks are a little over priced, but affordable for a few days.

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to year of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager More

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Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
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