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Mercure Koh Chang Hideaway Hotel

111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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Mercure Koh Chang Hideaway Hotel
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361 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
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Level Contributor
7 reviews
5 hotel reviews
5 of 5 stars Reviewed yesterday NEW

The location of hotel is excellent probably better than any other hotel in ko Chang but it is very far from jetty (about 15km). Hence this is ok if you are travelling by your own car but public transport is non existent. You will need to rent a scooter or car to see around.

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We would like to thank you for your patronage and valued comments given to the hotel. We hope that we would have an opportunity to welcome you back when your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I got a special deal with Agoda, got a deluxe room with direct access to pool. The room were nice and the staff friendly but a beer can is 150thb + 20thb if delivered to your room. Otherwise nothing bad to stay. Keep in mind that this is a family/couple resort, not the best for singles willing to go parties.... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We would like to thank you for your patronage to our Mercure Koh Chang Hideaway. We have taken note of your comments about the hotel product and services, which will be addressed for future improvement. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely... More 

Bangkok
Level Contributor
58 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

To me, Mercure chain of hotels had always been associated with business. The stay had always been in a corporately decked out room with my laptop placed on the table punching out reports after work, my reflection in the mirror looking right back at me with the TV tuned to MTV channel or CNN. On Koh Chang, it was a... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to our Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Coolangatta, Australia
Level Contributor
41 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I planned our stay in Koh Chang and planned to renew our Wedding Vows while we where there. I sent a number of emails to the hotel to try to co-ordinate a photographer and celebrant. We did not have any family or friends with us and just wanted a very private ceremony. I explained this to their... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant experience during your stay at Mercure Koh Chang Hideaway. We have seriously addressed your comments with all concerned persons in the team in order to find the improvement of our services. We hope that we would have an opportunity to redeem ourselves and please directly contact me via my email address... More 

Bangkok
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

Mercure Hideaway is away from the pier, after the Lonely beach. One of the best resorts to stay in. The rooms look awesome and well decorated. so is the resort. The pool has a great view of the sea and there is another pool near the separate cottages. Jacuzzi on the beach is fun and relaxing with great view though... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your comments about our hotel during your stay in our hotel We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 24, 2015

The moment I opened the door of my room, I felt as if there had not been guests visiting the room for many years! Dust was all around the room and I was very disappointed. However, after discussing the issue with hotel manager, he arranged and upgraded a new room, which is nice.

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We regret to hear of your unpleasant experience upon your arrival at the hotel. Hoping that our action to solve the problem would meet to your satisfaction and look forward to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 22, 2015

The Mercure Koh Chang Hideaway is a good hotel. No more, no less. Pretty much everything is as you'd expect it. It's a relatively luxurious resort on an island in Thailand. The room I stayed in was pleasant. There was a large bathroom with a great shower, a nice bed and my porch led straight to the Olympic swimming pool.... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your kind patronage to our hotel. Hoping that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed June 19, 2015

Mercure Hideaway is one of the most exclusive hotels on Koh Chang. The name, hideaway, does do it justice because it is located away from any city or village but with the fast taxi service only a reception call away, you will soon be on your way to one of the many small towns along the coast. Mercure Hideaway really... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We are pleased to hear of your pleasant stay during visit to our Mercure Koh Chang Hideaway. We have shared your comments to the team and it is a great message to the hotel team to continue their effort to provide the services to all our guests. Once again thank you and hoping that we would have an... More 

Houston, Texas
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed June 10, 2015

Very beautiful hotel. Nice service at the reception and reef bar. Try out the happy hour. Extremely reasonable prices. Beach all not that great as its rocky. You can rent a bike for B $200 and move around. lots of nice facilities. Rooms are huge and comfortable. Very close to the Tree Top Adventure and Happy Turtle Restaurant where tgr... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to our hotel. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
1 review
5 of 5 stars Reviewed June 4, 2015

-We are currently at Mercure hideaway and spending here probably 2 nights stay at room no.1403 and 1404 and we were reached here by our own cars from the principal city and spent approximately 5:30 hrs. -Upon arrived we were greeted and escorted by receptionist and explained all things what they do have which this standard could make very warm... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to our hotel. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

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