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Mercure Koh Chang Hideaway Hotel

111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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Mercure Koh Chang Hideaway Hotel
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455 Reviews from our TripAdvisor Community

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Guangzhou, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

This was a 3-star experience for a 5-star price tag. Our room, which cost over THB 6,000 / night, was in a grey concrete block, had no windows, and the bathroom shower drain let off a terrible smell most of the time. There were a lot of small details that I noticed, such as broken soap dispensers, and the place... More 

Helpful?
Thank ChrisChina
Southampton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We went for the upgrade with swim-up pool to our room which was fantastic. Being able to swim any time day or night when the temperature is so high is wonderful! The hotel has everything you can ask for in the most beautiful setting. Stand in the sea and look straight onto the backdrop of jungle! The staff couldn't do... More 

Helpful?
Thank Stanstead2015
Level Contributor
26 reviews
7 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

We all loved the poolaccess rooms. Our kids spent all day in the pool while we relaxed outside our room watching them, reading and once in a while play in the pool with them. We enjoyed the pool so much that we didn´t try the ocean. And we found our perfect restaurant and didn´t even try the hotelfood. Nice and... More 

Helpful?
Thank Hea_st196
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Sunshine Coast, Australia
Level Contributor
71 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We are a accor member so booked a standard room and we were upgraded to an ocean or sea view room. We were really happy with our upgrade the view was amazing and a nice large balcony to enjoy it. We were out and about alot so didn't really eat at the hotel apart from a breakfast set for 160... More 

Helpful?
Thank Edandkate2010
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you during your stay in our hotel. We have seriously addressed your comments about product and services in order to find our future improvement. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays in Koh Chang. Sincerely... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 1 week ago

The hotel located at almost the end of the west coast of the island. The beach is clean. Did not swim in the sea but saw some people did. The room is big enough, equipped with cable tv. I love HBO channel. The only bad thing is the water pressure is unstable. Had 2 cocktails on the beach, 200++ baht.... More 

Helpful?
Thank Sanit A
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant experience when you stayed in our hotel. We have taken note of your comment and would find solution for the problem. Hoping that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh... More 

Warszawa, Polska
Level Contributor
67 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel 8 night on our vacation in Koh Chang and enjoyed the time. We stayed at standard room - as other reviewers call them - Ikea-like. Indeed interior design is modest - definitely not Thai style. Rooms are large, beds quite comfortable. Bathroom spacious - shower. Warning: there are two varieties of standard rooms. One overlooking... More 

Review collected in partnership with Accorhotels.com

Helpful?
Thank Milodon
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note and would find solution for our improvement project. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Phnom Penh, Cambodia
Level Contributor
198 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just arrived saterday 23 january first inpressium very nice well located friendly helpfull staff nice modern disgn room.we have a fresh dinner buffet with lots of good food about 600 bath each i think cheap for 16 euros .we had for 600 bath netto from 18 hours till 20 hours alcohol drinks drink what ever you can and till 22... More 

Helpful?
Thank Petrus Z
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great feedback of your stay. We hope that we would have an opportunity to welcome back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

upplands väsby
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is simply AMAZING,in the beginning I booked 2 rooms for 3 days and then I prolonged my stay with 7 more days since I was satisfied with the service,the food,the rooms.. Everything was great! The rooms were really big and fresh,modern design and comfortable beds. The buffet breakfast is served in a cosy restaurant with an incredible view,the... More 

Helpful?
Thank cheimaj
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your great positive feedback of your stay. We would share your feedback to all concerned staff as it would encourage them to keep up their good performance and continue their service improvement. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays... More 

Southampton, United Kingdom
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Arrived here early (10.30am) for our 8 night stay. This wasn't a problem for any of the welcoming and polite staff at Mercure who checked us in swiftly and took us to our room after serving us with a nice cold herbal drink. We booked the swim up pool/room access rooms and were not disappointed. Clean, spacious with a fantastic... More 

Helpful?
Thank sameoldscene
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We would like to thank you for your great valued feedback of your stay. We would share your comments to our hotel team as your message would encourage them to keep up the good work performance. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang.... More 

Stockholm, Sweden
Level Contributor
5 reviews
3 of 5 stars Reviewed 3 weeks ago

Nice hotel and a truly hideaway. After a week at WSB it was kind of nice and relaxing to come here. But the beach is not that good and everything at this hotel is ridiculously expensive. breakfast NOT included. But there are restaurants at the beach and the street within minutes that are preferable to walk to instead.

Helpful?
Thank MangeH2016
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for the valued feedback of your stay. We have taken note for our future improvement and hoping that we would have an opportunity to welcome you back to our hotel. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

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