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All 71 Ko Chang hotels

Mercure Koh Chang Hideaway Hotel

4.0 of 5 Hotel   |   111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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77%
Ranked #18 of 71 hotels in Ko Chang
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
hopeless_wanderer84
  • Reviews (253)
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  • Room tips (46)
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253 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
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English first
Contributor
19 reviews 19 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A lovely place. A little secluded from the main tourist path, yet with access to the beach and many attractions. Ocean-view rooms are worth every penny. Food and drinks are a little over priced, but affordable for a few days.

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to year of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager More

London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 13, 2014

We pre paid for our trip here and booked 5 nights, but we're leaving a day early. It's very run down in the actual rooms, nothing has been touched in years- mould on the doors, stench in the loo and dirt on the bedding. We went for the private pool villa and the pool was dirty, never cleaned, with empty... More

Was this review helpful? Yes 3
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Thank you very much for your comment and this feedback already share with Housekeeping Department and Food and Beverage side. All of our team will working hard on this regard and will try hard to improve our quality of service. Please accept our sincerest apologies that your experience did not meet your expectations. We do hope to welcome you back... More

London, United Kingdom
2 reviews
5 of 5 stars Reviewed May 12, 2014

The Mecure Koh Chang Hideaway is overall an amazing hotel with beautiful location and facilities. Staff is very friendly and accommodating. ROOM - Our room was a low cost one, therefore it was not the most luxurious but for the price we paid it was absolutely alright and clean. The aircon broke a few times which was annoying but upon... More

Was this review helpful? Yes
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. We will never stop an improvement of our quality of service and will try to do better and better. Thank you again for sharing your experience and we do hope to welcome you back to stay... More

London
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed May 10, 2014

I've read many hotel reviews in which the author has made a bombastic comment about the property, along the lines of, "it ruined my holiday". I usually frowned - until it happened to me. My girlfriend and I have visited Thailand about 20 times and have always been touched by the warmth of the hospitality. Unfortunately everything that goes towards... More

Was this review helpful? Yes 1
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Thank you very much for taking your time to share your comment regarding your stay at the Mercure Koh Chang Hideaway. First of all please allow us to express our sincerest apologies that your experience did not meet your expectations such as style of room decoration, information sign, staff manners etc. We will share this feedback to our team and... More

Bangkok
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 8, 2014

On a quiet private beach with big pool. Good for families. Good service. Good size bedroom & bathroom. Beachfront room is also worth it. For transportation, if you fly into Trat, you can take a van from airport directly to the hotel (van will take you to the port, go on the ferry, and drive you to hotel). Return ticket... More

Was this review helpful? Yes 1
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Thank you very much for your comment and we are very glad to hearing good sound from you. We will not stop to improvement of our quality of service and hope to welcoming you back to stay with us again very near in the future. Yours Sincerely, The Management Team More

Stuttgart, Germany
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed May 3, 2014

Good hotel, nice staff, very beautiful ocean view and sunset view from the room, good food, very quiet - perfect for relaxing, no loud music at the pool, mixed guests, good drinks. Few minutes to Kai Bae and Lonely Beach by motor bike but not too far away from some nice bars. Very good Spa/Massage Service. Breakfast was a little... More

Was this review helpful? Yes
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Thank you very much for your comment and we would very much appreciate it. Please allow me to express my sincerest apologies regarding the breakfast that not meet your expectation. Your comment will be share directly to the kitchen team and all of our staff try to improve this thing better. We do hope to welcome you back to stay... More

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Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Luxury Hotel in Ko Chang #12 On the Beach Hotel in Ko Chang
Hotel Class
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 
Number of rooms
96

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