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Mercure Koh Chang Hideaway Hotel

#21 of 71 Hotels in Ko Chang
Certificate of Excellence
111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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Mercure Koh Chang Hideaway Hotel
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Ranked #21 of 71 Hotels in Ko Chang
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
firdausmerican Shah Alam, Malaysia
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339 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Shah Alam, Malaysia
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed there last weekend for 3 nights. We were a bit disappointed that our room is not ready yet when we were like 1-2 hours late from check-in time. However, the front desk staff reassured us that it will be ready ASAP and guided us to wait at the business centre. We like the business centre because it provided drinks,... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

My family and I stayed st the pool villa during 29th-30th March. This is one of the best hotel on the island with beautiful interior design, especially the room was nice and neat. Private pool and Jacuzzi were also superb. However, one little thing about the sofa, it should be more comfortable. Since some technical problem found in our room... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We would share your compliment to Khun Theera and Khun Artidhaya as it would encourage them to continue their good work performance. In addition, we have taken note of your comment about the Water park as it would lift up our... More 

Bangkok
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My family recently visited this beautiful hotel for the Thai New Year. The welcome cool drink and friendly staff was perfect on that very hot day. We were escorted through the lush grounds to our upgraded villa. We were blown away by the size of this room, the private pool, jaquizzi and outdoor shower. The location is on the quieter... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very good hotel, far from Bangkok, but with the correct fast direct private transport of Ian Ko Chang only 6 hours (go and return 450€). Fast check in from Alex, and 15min later you start a perfect holiday. Friendly staf, sunbed's always available on the pool or the lovely white sand beach. Breakfast to expensive (21€ pp) Every thing you... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to Mercure Koh Chang Hideaway. We have taken note of your comment about the variety of breakfast and we would ensure of the breakfast quality to be valued for money. We hope that we would have an opportunity to welcome you back to our hotel for... More 

Nepal
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here merely for one night in the private pool villa. The room is stunning. Very huge space with private pool and Jacuzzi. The price is not expensive at all. If you want to get the same quality and space in more popular thai islands, they should be 2-3 times higher. But this type of villa doesn't offer you... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 5 weeks ago

After travelling Asia and SE Asia for the past two months a girlfriend and I stayed here last week to enjoy our few last days relaxing and winding down before heading home. The staff were wonderful, happy and helpful. On arrival we received a free upgrade to the Sea View Room which was beautiful, the rooms were great, spacious and... More 

Was this review helpful? Yes 2
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when you next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Trat, Thailand
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 25, 2015

Many mosquitoes but they ve already tried to control this. beautiful pool and good view jacuzzi . Large and comfortable room . Hospitality service,breakfast isn t included in the rate.difficult road to access hotel,narrow and steep road. Excellent decoration. Second pool is very long ,square shaped. Maybe artificial sand beach.

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when you next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Sofia, Grad Sofiya, Bulgaria
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 2, 2015

Amazing hotel, wonderful rooms, especially those with the swimming pool in front. You just open your terrace door and two step ahead there is the pool. Around 50 meters, is great for morning swimming or afternoon relax. Rooms are specious and very nicely furnitured. The restaurant is nice and the food is diverse; there is possibility to prepare all kind... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Bangkok, Thailand
Top Contributor
65 reviews 65 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed February 24, 2015

Being the highest level in the Accor loyalty program I had high hopes of a stress free and luxury stay. Unfortunately this was destroyed at arrival where the security guard asked us to park further away even as there was parking spots closer. Apparently these are for the owner. According to him this is a common complaint from guest. This... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We regret to hear of your inconvenience regarding to the parking area of the hotel. We would bring up this issue to their attention in order to find the solution or improvement to this problem. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel. Sincerely yours, Chaiwat Onlahoong General... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 17, 2015

The hotel is a very nice building and the swimming pool is very stunning. We had two rooms with ocean view on the ground floor with direct access to the swimming pool, that was extremely nice, the view was great. Service however was something else, the personnel at the front desk was very friendly but the personnel on the grounds... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret that you did not have a comfortable stay during visit at Mercure Koh Chang Hideaway. We have taken note of your comments about the staff attitude, which would be seriously addressed with the team to improve their work attitude and performance. We hope that we would have an opportunity to redeem ourselves and welcome you back... More 

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