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Mercure Koh Chang Hideaway Hotel

111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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Mercure Koh Chang Hideaway Hotel
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Ranked #19 of 71 Hotels in Ko Chang
A recent review
3 of 5 stars reviewed 5 days ago
jththorne Melbourne, Australia
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350 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Melbourne, Australia
Level Contributor
6 reviews
3 of 5 stars Reviewed 5 days ago NEW

The moment I opened the door of my room, I felt as if there had not been guests visiting the room for many years! Dust was all around the room and I was very disappointed. However, after discussing the issue with hotel manager, he arranged and upgraded a new room, which is nice.

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We regret to hear of your unpleasant experience upon your arrival at the hotel. Hoping that our action to solve the problem would meet to your satisfaction and look forward to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 1 week ago

The Mercure Koh Chang Hideaway is a good hotel. No more, no less. Pretty much everything is as you'd expect it. It's a relatively luxurious resort on an island in Thailand. The room I stayed in was pleasant. There was a large bathroom with a great shower, a nice bed and my porch led straight to the Olympic swimming pool.... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for your kind patronage to our hotel. Hoping that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Mercure Hideaway is one of the most exclusive hotels on Koh Chang. The name, hideaway, does do it justice because it is located away from any city or village but with the fast taxi service only a reception call away, you will soon be on your way to one of the many small towns along the coast. Mercure Hideaway really... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We are pleased to hear of your pleasant stay during visit to our Mercure Koh Chang Hideaway. We have shared your comments to the team and it is a great message to the hotel team to continue their effort to provide the services to all our guests. Once again thank you and hoping that we would have an... More 

Houston, Texas
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very beautiful hotel. Nice service at the reception and reef bar. Try out the happy hour. Extremely reasonable prices. Beach all not that great as its rocky. You can rent a bike for B $200 and move around. lots of nice facilities. Rooms are huge and comfortable. Very close to the Tree Top Adventure and Happy Turtle Restaurant where tgr... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to our hotel. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
1 review
5 of 5 stars Reviewed 3 weeks ago

-We are currently at Mercure hideaway and spending here probably 2 nights stay at room no.1403 and 1404 and we were reached here by our own cars from the principal city and spent approximately 5:30 hrs. -Upon arrived we were greeted and escorted by receptionist and explained all things what they do have which this standard could make very warm... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to our hotel. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2015

I have spent a week in this amazing hotel in 2013! The rooms were lovely :) The best I have ever seen and I travel a lot... The only scary thing were the lizards who come to your balcony, front door etc at night, one came into my room on the 1st day... I thought I was going to die... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to our hotel. However, we have taken note of your comment about the variety of breakfast buffet, which we would find the improvement for this issue. Thank you for your valued comment and patronage, we hope that we would have an opportunity to welcome you back... More 

Shah Alam, Malaysia
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 29, 2015

Stayed there last weekend for 3 nights. We were a bit disappointed that our room is not ready yet when we were like 1-2 hours late from check-in time. However, the front desk staff reassured us that it will be ready ASAP and guided us to wait at the business centre. We like the business centre because it provided drinks,... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
2 reviews
5 of 5 stars Reviewed April 27, 2015 via mobile

My family and I stayed st the pool villa during 29th-30th March. This is one of the best hotel on the island with beautiful interior design, especially the room was nice and neat. Private pool and Jacuzzi were also superb. However, one little thing about the sofa, it should be more comfortable. Since some technical problem found in our room... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We would share your compliment to Khun Theera and Khun Artidhaya as it would encourage them to continue their good work performance. In addition, we have taken note of your comment about the Water park as it would lift up our... More 

Bangkok
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed April 21, 2015

My family recently visited this beautiful hotel for the Thai New Year. The welcome cool drink and friendly staff was perfect on that very hot day. We were escorted through the lush grounds to our upgraded villa. We were blown away by the size of this room, the private pool, jaquizzi and outdoor shower. The location is on the quieter... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays in Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 21, 2015

Very good hotel, far from Bangkok, but with the correct fast direct private transport of Ian Ko Chang only 6 hours (go and return 450€). Fast check in from Alex, and 15min later you start a perfect holiday. Friendly staf, sunbed's always available on the pool or the lovely white sand beach. Breakfast to expensive (21€ pp) Every thing you... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit to Mercure Koh Chang Hideaway. We have taken note of your comment about the variety of breakfast and we would ensure of the breakfast quality to be valued for money. We hope that we would have an opportunity to welcome you back to our hotel for... More 

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