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All 71 Ko Chang hotels

Mercure Koh Chang Hideaway Hotel

4.0 of 5 Hotel   |   111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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Mercure Koh Chang Hideaway Hotel
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Ranked #19 of 71 Hotels in Ko Chang
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
Countrybob Cologne, Germany
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276 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cologne, Germany
Senior Contributor
43 reviews 43 reviews
32 hotel reviews
125 helpful votes 125 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The Mercure Hideaway is really quite far from the ferry terminals of Koh Chang, so a car is recommended if you don´t want to rely on taxis. We were nicely greeted at check in and just because I mentioned in the Agoda reservation I would like a bathtub (not only shower), we were upgraded to a room, that had a... More

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We would like to thank you for choosing our hotel as your accommodation during holidays. We have seriously taken note of your comments relating to our products and services to find improvement of our standard and product quality. We hope that we would have an opportunity to welcome you back to our hotel for your next visit to... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is one of the best place for getaway from commotion. I highly recommend it for honeymooner and people need reboot their energy. This facility is absolutely wow me with everything that they offers. Service from everyone here very polite and care for. We will return again and again.

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during visit to Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More

Phuket, Thailand
1 review
5 of 5 stars Reviewed 1 week ago

Love this hotel, perfect service and very nice room at this price compare to other hotel. Well done !!! I will definitely come back again. Cannot find any bad comment. Recommend this hotel!!! Hope this hotel keep up this standard. Love it!!

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during visit to Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More

Chiang Mai, Thailand
Top Contributor
70 reviews 70 reviews
6 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first time to Koh Chang. We stayed at the Mercure due to a promotional price for low season. we wee very impressed with the hotel. grounds were beautiful and lots of space everywhere. The rooms were wonderful. they were very comfortable and big. Beds were very comfortable and very big (Singles were KS, and King bed was... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during visit our Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when you next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More

Melbourne, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely, quiet resort. It's out in Bailan bay so it's very quiet. So if you're looking to get away from the hubbub it's a nice place to go. Rooms were very spacious and clean. Staff were friendly. The pool and beach were very nice to relax around. Only one of the pools were open while we were there but the... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during visit our Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when you next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More

Melbourne, Australia
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed September 14, 2014

This hotel has a good design and with a bit of painting in outdoor areas such as balconies would be even better. Breakfast pools and gym are excellent. I liked the second pool which is fantastic for laps. The room was simple but sunny and had a style that appealed to me. The staff are friendly and helpful. Reception staff... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during visit at Mercure Koh Chang Hideaway. We have taken note of your comments and would take actions to improve our quality of product. We hope that we would have an opportunity to welcome you back to our hotel again for your next visit to Koh Chang. Sincerely yours,... More

Tucson, Arizona, USA
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 14, 2014

There are things to both like and dislike about this hotel. I like to be positive, so I'll start with the good. The grounds are beautiful and well maintained. Lush foliage and views. The pool and little bit of beach is nice. Location is both a positive and a negative. If you are looking to truly get away, this is... More

Was this review helpful? Yes 2
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during visit at Mercure Koh Chang Hideaway. We have seriously addressed your comments with the team to find the solution and improvement to meet with the satisfaction. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next visit to... More

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 24, 2014

This hotel was amazing. Staff really friendly and professional, you can see they had proper hospitality training. Beautiful swimming pool just before the beach - gave a great vibe of being on a paradise island, especially with the coconut trees. Great free gym ! The room was very fresh, clean and spacious. We got the Superior Room with 1 king... More

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during visit at Mercure Koh Chang Hideaway. We have taken note of your comments and seriously addressed it with the concerned Departments in order to improve the level of standard and service. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel... More

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Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
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