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All 70 Ko Chang hotels

Mercure Koh Chang Hideaway Hotel

4.0 of 5 Hotel   |   111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Hotel amenities
Mercure Koh Chang Hideaway Hotel

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78%
Ranked #15 of 70 hotels in Ko Chang
Certificate of Excellence 2013
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230 people have reviewed this hotel

Traveler rating
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    29
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    6
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47
110
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4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed yesterday NEW

A really nice, clean, everything-you-need resort that is all in all really good. We all really enjoyed our stay (7 friends) but have a few small complaints. Service charges is comitted for everything, even if you just wanna buy an icecream on the go. The breakfast buffé is overpriced but waiting for food from the breakfast menu takes a good... More

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MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Valued Guest, Thank you very much for your comments and your feedback already share with our team especially Food & Beverage and Kitchen team. All of us will be working hard on this regard to improve the quality of our service. Thank you again for sharing your experience and we hope your next visit will be as pleasant as... More

Oslo, Norway
Contributor
18 reviews 18 reviews
16 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Its a great great place and hotel, delux seaview is a must great view beach, ocean, sunset with chairs to lay down big balconey. Room is great for the place large balconey, room, Jacuzzi in the room, bed is two step up. Be aware there are many familys with small children if dont like, i like it for hideaway for... More

Was this review helpful? Yes
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Valued Guest, Thank you very much for your comments and it is always a pleasure to receive positive feedback. Your comment already share with our team and will work more hard on your mention regarding in the restaurant. We sure that your feedback will stimulate to all of our staff as we aim to improve the quality of our... More

Bangkok, Thailand
Contributor
16 reviews 16 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

very quiet good for a break the hotel is clean staff were polite worth the money bad things is it in the middle of no where restaurant around there quite pricey hard to go out for a night life the road to the hotel quite scary, i'm too scare to drive there

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MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Valued Guest, Thank you very much for your positive comment, we very much appreciate on this and will continuously work hard to continuously improve the quality of our services. Our hotel is suitable for guests who prefer to quiet relaxation and we are close with lonely beach, only 1.50 KM to full fill the night life. We do hope... More

Bangkok, Thailand
Contributor
19 reviews 19 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 1 week ago NEW via mobile

This is the first and last mercure hotel I have stayed on. The staff attitude is unacceptable, no willingness to serve customers. If you want something go find it your self. Having orders food for breakfast and waited a considerable time for one persons meal I asked politely for the third time is the food coming I was abruptly to... More

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MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay with us and please allow us to express our sincerest apologies that your experience did not meet your expectations. Your comment already share with all of our staff especially with Food and Beverage staff, we will working hard on this regard to improve the quality of our service.... More

Hobart, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Just returned from three nights at Mercure Hideaway. Booked a poolside room which was absolutely amazing, very spacious room and the private deck leading to the pool made it feel like we had the pool all to ourselves. The overall layout of the hotel offers many spots to layback and relax. The main pool area had ample loungers well spaced.... More

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MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

We very much appreciate your comment and it is always a pleasure to receive positive feedback. Also please allow me to express our sincerest apologies regarding to your experience did not meet your expectation on bar staff and check-in, check-out process. We will working hard on this and will share your comment with our team and we sure that this... More

Espoo, Finland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Mercuri Hideaway offered us a luxurius two-night stay in the beginning of March. Especially the service was superb - right from the beginning. Room was comfortable and clean, also the beds were the softest ones we've met during our 6 week Asian travel. According to European standards they are still hard, but muchmuch more comfortable than in any other hotel... More

Was this review helpful? Yes 1
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

We very much appreciate your comments regarding your stay at the Mercure Koh Chang Hideaway. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience and your comment already share with our team and we sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More

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Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 70 hotels in Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Official Description (provided by the hotel):
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 
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