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All 71 Ko Chang hotels

Mercure Koh Chang Hideaway Hotel

4.0 of 5 Hotel   |   111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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Mercure Koh Chang Hideaway Hotel
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Ranked #19 of 71 Hotels in Ko Chang
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
WaymonJackson Province of Naples, Italy
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308 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Province of Naples, Italy
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My Thai bride and I got married there on property! It was a beautiful set up and staff were very accomodating. Although I speak no Thai which made the Buddhist wedding ceremony challenging, the wedding was completed with minimal confusion. My parents and bride's family had a great time. Honeymoon suite was beautifully adorned and beautifully decorated the day of... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

Place looks really nice. Rooms good and pool area/beach nice. Service completely ruined it. Got told when we arrived that we couldn't check in because we didn't have the credit card we booked and had already paid with (was the travel agents company card). This wasn't mentioned on the reservation policy we received. Wouldn't except any other credit cards as... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you upon check in regarding to the payment by credit card. We would improve our reservation process to provide the clear understanding of the credit card payment. We hope that we would have an opportunity to redeem ourselves and we come you back for your next visit to Koh Chang.... More 

Budapest, Hungary
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

The island of Koh Chang is just incredibly beautiful! This hotel is located at the southern end, so its about 35 min car drive from the ferry. Very hilly and super narrow roads, so renting a scooter is a good idea to get around. Check-in and out to the hotel was smooth with a friendly receptionist and a kind front... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Kiryat Ono, Israel
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We had a wonderful time at the southern part of Koh Chang. The hotel is great, with a very special design. The gym is terrific! Very nice restaurants in the area, so if you go there, you should explore these options, not just the hotel. The WiFi was unstable (got to call the maintenance almost every day), but besides that,... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. However, we have taken note of your comment about the quality of wifi internet, which to be improved immediately. We hope that we would have an opportunity to welcome you back to our hotel for next visit to Koh Chang. Sincerely... More 

Moscow, Moscow City, Russia
Senior Contributor
35 reviews 35 reviews
30 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was my 4th visit to this great hotel. Since my first visit it's developing more and more and I'm really happy to come back. 3-4 hours from busy Suvarnabhumi airport by car and you're in the middle of green paradise. I was welcomed really warm, and many guys and girls from reception remember me. During check-in I was told... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Essen, Germany
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 4 weeks ago

The hotel has many positive characteristics. It is surrounded by a beautiful scenery, has a great pool area, nice architecture, direct beach access etc. The staff are doing a very good job. There are also many negative sides, e.g: 1. Rooms need renovation, especially the bathrooms. 2. It is overpriced in relation to what you get for your money. 3.... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear that you did not enjoy your stay during visiting our hotel. We have taken note of your comments about the prices of our Food and Beverage, which we normally compare with our competitor hotels to ensure that we are in the average price. But we would review it again. However, I also addressed your... More 

Bangkok, Krung Thep, Thailand
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 14, 2014 via mobile

Exterior of Hotel very nice and clean. Nice dining, pool, and beach area. We were on second floor beautiful view of the ocean. One of the best patios we have enjoyed. Very comfortable and spacious. We attended a beach wedding Nicely done. The firer dancer's were spectacular. The room was nice. Not crazy with the bed on a platform hard... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway We hope that we would have an opportunity to welcome you back again for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Vallensbæk, Copenhagen, Denmark
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 4, 2014

Me and my family visited this hotel october 2014. We were very satisfied. The service was excellent, so much staff around to help. The decor is very beautiful, and it has a nice luxury feeling. The beachview from the poolarea is stunning, and combined with the view of the jungle in the mountains it is the perfect setting. The beach... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you and your family back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Bangkok, Thailand
Senior Contributor
44 reviews 44 reviews
33 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed November 21, 2014

Thank you so much for wonderful services that I received from all staff during my stay at Mercure Koh Chang Hideaway on the October 26th. We went to Koh Chang to celebrate our 12th anniversary, and we really had great time and wonderful memory that we will never forget. Special thanks for the lady at the front desk (unfortunately I... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

London, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 20, 2014

Very welcoming receptionists, quick check in. They took our bags upstairs and the room was excellent: high ceilings, huge bed, balcony. We immediately regretted booking only 2 days. The beach was nice and looked after, we didn't have breakfast included but there are a few places down the road. Had problem with water pressure and toilet blocking but all was... More 

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at our Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when you next visit to Koh Chang again. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

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Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
Number of rooms: 96
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Hotel Style:
#12 Luxury Hotel in Ko Chang
#13 On the Beach Hotel in Ko Chang

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