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Mercure Koh Chang Hideaway Hotel

#21 of 71 Hotels in Ko Chang
Certificate of Excellence
111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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Mercure Koh Chang Hideaway Hotel
Best prices for: 1 room 1 guest
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Ranked #21 of 71 Hotels in Ko Chang
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Cait C
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330 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

After travelling Asia and SE Asia for the past two months a girlfriend and I stayed here last week to enjoy our few last days relaxing and winding down before heading home. The staff were wonderful, happy and helpful. On arrival we received a free upgrade to the Sea View Room which was beautiful, the rooms were great, spacious and... More 

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Trat, Thailand
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Many mosquitoes but they ve already tried to control this. beautiful pool and good view jacuzzi . Large and comfortable room . Hospitality service,breakfast isn t included in the rate.difficult road to access hotel,narrow and steep road. Excellent decoration. Second pool is very long ,square shaped. Maybe artificial sand beach.

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel again when you next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Sofia, Grad Sofiya, Bulgaria
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Amazing hotel, wonderful rooms, especially those with the swimming pool in front. You just open your terrace door and two step ahead there is the pool. Around 50 meters, is great for morning swimming or afternoon relax. Rooms are specious and very nicely furnitured. The restaurant is nice and the food is diverse; there is possibility to prepare all kind... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next holidays to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Bangkok, Thailand
Top Contributor
58 reviews 58 reviews
7 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Being the highest level in the Accor loyalty program I had high hopes of a stress free and luxury stay. Unfortunately this was destroyed at arrival where the security guard asked us to park further away even as there was parking spots closer. Apparently these are for the owner. According to him this is a common complaint from guest. This... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We regret to hear of your inconvenience regarding to the parking area of the hotel. We would bring up this issue to their attention in order to find the solution or improvement to this problem. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel. Sincerely yours, Chaiwat Onlahoong General... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 17, 2015

The hotel is a very nice building and the swimming pool is very stunning. We had two rooms with ocean view on the ground floor with direct access to the swimming pool, that was extremely nice, the view was great. Service however was something else, the personnel at the front desk was very friendly but the personnel on the grounds... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret that you did not have a comfortable stay during visit at Mercure Koh Chang Hideaway. We have taken note of your comments about the staff attitude, which would be seriously addressed with the team to improve their work attitude and performance. We hope that we would have an opportunity to redeem ourselves and welcome you back... More 

Pattaya, Thailand
Top Contributor
53 reviews 53 reviews
32 hotel reviews
84 helpful votes 84 helpful votes
4 of 5 stars Reviewed February 8, 2015

A warning to the unsuspected this is a very romantic property as far as looks and seclusion goes. We enjoyed our honeymoon here and I must admit it fit the bill as far as having a decent amount of alone time together whether it was in the room, or around the property such as the restaurant, pool or beach. The... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir, We would like to thank you for your choosing our Mercure Koh Chang Hideaway for your accommodation. We have taken note of your comments about the hotel facilities as well as a quality of our Food and Beverage in order to find the improvement to meet with the satisfaction. We hope that we would have an opportunity to... More 

Karachi, Pakistan
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 8, 2015 via mobile

It is a very nice resort has it's own private beach bit far away from town .. But for eating option no problem cos just outside hotel happy turtle is there where one can eat out... As far as service is concern the staff don't know how to greet the guests no smile on their face anytime, front dear staff... More 

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MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you regarding the quality of services during your stay at Merucre Koh Chang Hideaway. We have seriously addressed your comments about the quality of services to the hotel Operation team in order to find the improvement and to meet with the satisfaction. We hope that we would have an opportunity... More 

Singapore, Singapore
Contributor
20 reviews 20 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 26, 2015

Lets start by the good things! The rooms are very well designed, we stayed in the villas with private pool and jacuzzi and I must say that we indulged. Overall the hotel is very well maintained with nice gardens and flowers et nice view on the beach, the local food is also very good. Now on the less good side,... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you upon your arrival at our hotel. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next holidays. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

Province of Naples, Italy
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2015

My Thai bride and I got married there on property! It was a beautiful set up and staff were very accomodating. Although I speak no Thai which made the Buddhist wedding ceremony challenging, the wedding was completed with minimal confusion. My parents and bride's family had a great time. Honeymoon suite was beautifully adorned and beautifully decorated the day of... More 

Was this review helpful? Yes 1
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to hear of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 21, 2015

Place looks really nice. Rooms good and pool area/beach nice. Service completely ruined it. Got told when we arrived that we couldn't check in because we didn't have the credit card we booked and had already paid with (was the travel agents company card). This wasn't mentioned on the reservation policy we received. Wouldn't except any other credit cards as... More 

Was this review helpful? Yes 2
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We do apologize for an inconvenience caused to you upon check in regarding to the payment by credit card. We would improve our reservation process to provide the clear understanding of the credit card payment. We hope that we would have an opportunity to redeem ourselves and we come you back for your next visit to Koh Chang.... More 

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