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All 71 Ko Chang hotels

Mercure Koh Chang Hideaway Hotel

4.0 of 5 Hotel   |   111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
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76%
Ranked #19 of 71 hotels in Ko Chang
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Tristar1011500 Los Angeles, California, Usa
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262 people have reviewed this hotel

Traveler rating
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51
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5
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
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English first
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This hotel was amazing. Staff really friendly and professional, you can see they had proper hospitality training. Beautiful swimming pool just before the beach - gave a great vibe of being on a paradise island, especially with the coconut trees. Great free gym ! The room was very fresh, clean and spacious. We got the Superior Room with 1 king... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during visit at Mercure Koh Chang Hideaway. We have taken note of your comments and seriously addressed it with the concerned Departments in order to improve the level of standard and service. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel... More

Bangkok, Thailand
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 of 5 stars Reviewed 1 week ago

The actual Pictures look a lot better than the Beach. Its a rocky stretch with virtually no swimming space. Sign said no outside food allowed on Pool and Beach for Safety and Hygiene reasons - The "beach too" seriously !!! - apparently the Hotel could serve food & drinks on the Beach and that was okay. It was for reasons... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during your visit to Mercure Koh Chang Hideaway. We have taken note of your comments to be addressed with all concerned for our improvement. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next visit to Koh Chang. Sincerely... More

The Netherlands
Contributor
16 reviews 16 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 8 nights in the pool villa. Our experience was mixed. There were things we really liked and things we disliked. In general we got the impression they value hotel policy over guest satisfaction and the place lacks atmosphere. It felt like a European city hotel. Quite impersonal and they have many hotel rules that go at... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We regret to hear of your unpleasant stay during your visit at Mercure Koh Chang Hideaway. We have taken note of your comments to be seriously addressed to all concerned for our improvement. We hope that we would have an opportunity to redeem ourselves and welcome you back to our hotel for your next visit to Koh Chang.... More

Uppsala, Sweden
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Peaceful place with a private beach that is way better then the main beach (white sands). Good service and really nice bungalow. Not a party place if that's your thing. This hotel is perfect for relaxation and romantic holidays. We pre-ordered a private dinner by the ocean and got incredible good service (one person waited on us the entire dinner... More

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are delighted to hear of your pleasant stay during visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for your next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager Mercure Koh Chang Hideaway More

Contributor
19 reviews 19 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 22, 2014

A lovely place. A little secluded from the main tourist path, yet with access to the beach and many attractions. Ocean-view rooms are worth every penny. Food and drinks are a little over priced, but affordable for a few days.

Was this review helpful? Yes
MCKC_Management_Team, General Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Dear Sir/Madam, We are pleased to year of your pleasant stay during your visit at Mercure Koh Chang Hideaway. We hope that we would have an opportunity to welcome you back to our hotel for next visit to Koh Chang. Sincerely yours, Chaiwat Onlahoong General Manager More

London, United Kingdom
2 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 13, 2014

We pre paid for our trip here and booked 5 nights, but we're leaving a day early. It's very run down in the actual rooms, nothing has been touched in years- mould on the doors, stench in the loo and dirt on the bedding. We went for the private pool villa and the pool was dirty, never cleaned, with empty... More

Was this review helpful? Yes 3
MCKC_Management_Team, Manager at Mercure Koh Chang Hideaway Hotel, responded to this review

Thank you very much for your comment and this feedback already share with Housekeeping Department and Food and Beverage side. All of our team will working hard on this regard and will try hard to improve our quality of service. Please accept our sincerest apologies that your experience did not meet your expectations. We do hope to welcome you back... More

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Additional Information about Mercure Koh Chang Hideaway Hotel

Address: 111/1 Moo 1, Ao Bai Lan, Ko Chang 23170, Thailand
Location: Thailand > Trat Province > Ko Chang
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Koh Chang Hideaway Hotel 4*
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Amenities

Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Luxury Hotel in Ko Chang #13 On the Beach Hotel in Ko Chang
Hotel Class
Official Description (provided by the hotel)
Located at Bai Lan Bay, Mercure Koh Chang Hideaway, a 96 room modern beach front resort, is East from Trat Airport. Koh Chang, the second largest island in Thailand has large areas designated as its National Marine Park, providing a natural retreat filled with fascinating wildlife and marine life, high peaks, scenic waterfalls, lush jungles and diving and other water sport facilities. ... more   less 
Number of rooms
96

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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