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White House Bailan Resort

105/5 Bailan Beach, Ko Chang, Thailand
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White House Bailan Resort
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Ranked #58 of 71 Hotels in Ko Chang
A recent review
3 of 5 stars Reviewed July 14, 2014
JSprx Bangkok, Thailand
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34 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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pattaya
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed February 21, 2015

Such a shame this place, it really is in a lovely location. Bailan bay is beautiful and the resort is right on the beach next to the deluxe resort 'Mercure'. I found the staff to be extremely friendly and attentive and really made our stay pleasant. The place itself however is in terminal decline. They seem not to notice the... More 

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London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2015

We're staying here for the last 3 nights of our trip and its a real dampener on spirits... Bad: Major ant infestation of most/all rooms. If you want to use the toilet you've got to hose away ants from it. Within an hour they're all over it again. Reviews dating back to early 2014 suggest this problem is now a... More 

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Bangkok, Thailand
Top Contributor
62 reviews 62 reviews
30 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed July 14, 2014

Nice friendly staff, free wifi, a good pool and the food is quite tasty. They really though need to sort out the ants problem. The whole place needs a good clean, a lick of paint and then they need to chase out the ants. Once they do all that, we'll be back.

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Helsinki, Finland
Top Contributor
62 reviews 62 reviews
54 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed May 14, 2014

Small private beach, its nice and peacefull. Manager was the only one who speaks english, and actually she speaks very good english. Manager is also very nice and helpfull. Staff were not very attentive. Breakfast was terrible, cold sausages and the eggs were maybe fried two hours before i ordered them.. Location is very peacefull, good place just for relaxing.... More 

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Bangkok
1 review
1 of 5 stars Reviewed January 5, 2014

This hotel is a real joke! The service is miserable as none of the staff is trained. You order a cocktail from the drink list(around noon time) and the staff answer that they don't know how to make cocktail as the barman arrive only for dinner! Then, direction the room where everything is broken and dirty. Don't try to wash... More 

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Bangkok, Thailand
1 review
1 of 5 stars Reviewed January 5, 2014

This is my first review on tripadvisor since I always thought that an opinion cannot be very objective and fillings coud be very different for a same level of service... I stayed there for a night only and hopefully! I am living in Thailand for 3 years now and used to travel a lot. I stay in all type of... More 

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Garching bei Munchen, Germany
Contributor
19 reviews 19 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 3, 2014

I don't know what got wrong with other people giving this place bad feedback, the rooms are a little old and could use some fresh colour, bathroom could also work better if some stuff would get fixed, but it is ok over all. People complaining about service - i cannot understand, maybe they got some bad luck at random, the... More 

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austin
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 20, 2013

Stayed here for 4 nights. Toilet backed up on 2nd day and it took them 48hrs to fix it. They did not offer an apology, a room change (despite having open rooms), or a discount. After much headache and arguing they took $6 off our $250+ stay. We saw much better deals along the same beach with much prettier facilities.... More 

Was this review helpful? Yes 4
Southampton, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 10, 2013 via mobile

We stayed at the White House resort from the 2nd of January 2013 till. The 10th January 2013, first impressions are the resort has the perfect location situated right on the beach with a pool also, they have about 20 bungalows and then the standard rooms around the back, after reading the reviews on here we opted for the standard... More 

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Amsterdam, The Netherlands
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 5, 2013

We had a nice little duplex with airco and tv. White House as enormous potential but it is run down. Everything is rusting away and inside the bathroom has mold. Beds are nice but they never clean or change linens. Pool is clean but unsafe with very slippery tiles when wet. Staff does their best but breakfast area is a... More 

Was this review helpful? Yes 4
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