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Shangri-La Baotou Hotel

#2 of 204 Hotels in Baotou
Certificate of Excellence
4.5 of 5
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No.66 Minzu East Road, Baotou 014030, China
Shangri-La Baotou Hotel
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Ranked #2 of 204 Hotels in Baotou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
toohot2015 Columbia, South Carolina
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171 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Columbia, South Carolina
1 review
3 of 5 stars Reviewed 1 week ago

The temperature in the rooms and Horizon Club is too high, even in March. The thermostat in the room is for looks only, it doesn't control anything, it's centrally controlled. I was told they turn down the heat on April 15!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Joannaalvin, Public Relations Manager at Shangri-La Baotou Hotel, responded to this review

Dear toohot2015, thank you for your feedback. Our Engineering team is investigating the temperature problem. Could you contact us via joanna.li@shangri-la.com to provide more details so that we can improve it? We look forward to welcome you back to our hotel and provide you over expectation service next time. More 

Senior Contributor
35 reviews 35 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed January 14, 2015

Have stayed in Baotou a number of times and this last trip stayed at the Shangri-La and it was by far the best experience I have had yet. Staff were friendly, nice and the location is good near to the relatively new Wanda mall. in the downtown.

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Joannaalvin, Public Relations Manager at Shangri-La Baotou Hotel, responded to this review

DearE52 , thank you very much for your comments. We hope we will be the first choice for your next stay in Baotou. More 

Perth, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 7, 2014

This hotel provided all the comforts and standards you would expect from a hotel with the Shangri-la brand name. The staff were outstanding and even though there was a slight language problem it was not anything to worry about (lets face it we were in Inner Mongolia after all. Nothing was too hard to ask for. Thankyou to all the... More 

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Joannaalvin, Public Relations Manager at Shangri-La Baotou Hotel, responded to this review

Dear Barry O, thank you very much for your comments. We look forward to welcoming you back to our hotel soon. More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed September 25, 2014

It is a great place to stay and enjoy ur holiday or business trip....I am 100% enjoyed my stay there...people there is more than your family....very attentive and caring to the needs of the guest! This is the best place in Baotou!!!

Review collected in partnership with shangri-la.com

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Joannaalvin, Public Relations Manager at Shangri-La Baotou Hotel, responded to this review

Dear Dave K, thank you very much for your comments. Our hotel Xin Café and Shang Palace will change greatly recently. We look forward to welcoming you back to our hotel soon. More 

Selangor
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 9, 2014

I stayed here for 3 nights (24 Aug to 27th Aug). Very nice and clean hotel with good services provided to ensure that we are comfortable during our stays there. There is a staff that we wanted to thank personally but he was in a different shift when we checked-out on 27 Aug. This particular staff by the name of... More 

Was this review helpful? Yes 1
Joannaalvin, Public Relations Manager at Shangri-La Baotou Hotel, responded to this review

Dear kflokUSJSubangJaya, thank you very much for your review. The GC points redemption for food and beverage is now available in our hotel. You can use it in your next stay. We welcome you back to our hotel soon. More 

Columbia, South Carolina
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 24, 2014 via mobile

I stayed in the hotel for a total of 3 weeks. The staff was always professional and very courteous. Pay the extra money and stay on the "club" floor. Having free happy hour every night makes this well worth it, especially after a long day at work!

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Joannaalvin, Public Relations Manager at Shangri-La Baotou Hotel, responded to this review

Dear GatorBait33, thank you very much for your review. We are looking forward to welcome you back to Shangri-La Hotel, Baotou soon. More 

Loch Lomond and The Trossachs National Park, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 18, 2014

Room and food excellent but no tea coffee or milk in room. Staff quickly resolved the problem and I was allowed to use the lounge even though I had checked out as I had a late flight and the staff arranged a taxi to the airport for me

Review collected in partnership with shangri-la.com

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Beijing, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 23, 2014

The Shangri-La Baotao is a perfect and comfortable Hotel. The best is the Horizon Club with Manager Maggie Bai, Guest Relations Officer Wendy Yang and Diana Wang. The stay was perfect. The location is super, is closed to the Wanda Plaza and some local Restaurants. The Airport is not far away. The hotel have a lot of space and a... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Joannaalvin, Public Relations Manager at Shangri-La Baotou Hotel, responded to this review

Dear Reiner H, thank you very much for your comments. We are glad you enjoyed your stay with us. And we look forward to welcome you back to our hotel soon. More 

Pittsburgh, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2014

Although it was only 2 weeks stay, I was impressed from the beginning. The attention to detail from the staff can not be overstated. The buffet is grand, the restaurant great, and the rooms spacious. Worth every bit.

Review collected in partnership with shangri-la.com

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Sunnyvale, California
Contributor
15 reviews 15 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 31, 2013

We stayed in a suite on the 13th floor. The interior was well-furnished with reasonably new-looking furniture and fresh carpet and wallpaper. The shower was spacious with sufficient water pressure. The TV accepted HDMI output from my laptop without any fuss. We had dinner in the eighth-floor buffet restaurant our first evening and enjoyed the meal; it wasn't amazing but... More 

Was this review helpful? Yes 1
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