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Holiday Inn Express

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8710 Midlothian Turnpike, Midlothian, VA 23235 (Formerly Comfort Inn Midlothian)
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Holiday Inn Express
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Holiday Inn Express
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19 reviews from our community

Traveler rating
    11
    3
    3
    0
    2
See reviews for
5
2
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6
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

Courtney's attitude is awesome very nice and all ways greeting guests when they walk in and walk out very friendly and outgoing but some management members are all ways rude to her but she does her job RIGHT!!

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

I arrive on a Saturday night . The front desk associate Sean greeted me with very excellent customer service he made sure I made it to my room safely and ask me did I need him to assist me on anything. He made sure the lobby was always clean and put fresh coffee out. Also makes good popcorn ... Sean... More 

Was this review helpful? Yes
Richmond, Virginia
1 review
5 of 5 stars Reviewed 4 days ago NEW

Excellent location. Clean quiet room with refrigerator and microwave. Coffee, Tea and coco any time you want it. Popcorn is my favorite snack and they have that free in the late afternoon in the lobby. I like it so much I returned the next day.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guest and for providing us with feedback on your stay. It is always a pleasure to hear that a guest enjoyed their stay enough to return so soon! We appreciate your compliments on our clean rooms, quiet atmosphere, great amenities and convenient location. We look forward to welcoming you back again soon! More 

Chester, Virginia
1 review
5 of 5 stars Reviewed 5 days ago NEW

From the time you walk in to the time you walk out you are surprised (some good some bad). I got to the hotel in the evening, and received pleasant greeting from Courtney at the desk. when i got to the room i fell on the bed, it was like sleeping on a bed of clouds. the next morning breakfast... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

We are delighted to hear that you were so very comfortable and received excellent service during your stay! I am pleased that you had the opportunity to enjoy our delicious hot breakfast buffet - it's a guest favorite. We look forward to welcoming you and your family back again the next time your travels bring you to the Richmond area. More 

Rogersville, Tennessee
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I arrived on a Sunday evening. The young girl that checked me in was talking to house keeping. Once she turned her attention to me, she started the check-in process. She never ask me about my IHG membership, so I ask her if they had in on file. She said, "Yes, I see it." She ask me if I was... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for your candid feedback on your stay. We take all guest concerns and feedback very seriously and I can assure you that we have already addressed the maintenance and service issues you mentioned. We appreciate your taking the time to bring these concerns to our attention. I am pleased to hear that you enjoyed the top-notch service we... More 

Lawsonville, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

I stay there about every week because of work. I have always received top notch customer service. The staff are wonderful and always there to help. The lobby and the rooms are very inviting and comfortable. They go out of their way to make my night away from home feel like a home.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

We are honored that you choose to stay with us whenever your travels bring you to the Richmond area. It is such a pleasure to hear that you consider the Holiday Inn Express Richmond - Midlothian Turnpike to be a home away from home. Our goal is to welcome each of our guests just as we would welcome a guest... More 

Northern Neck, Virginia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
5 of 5 stars Reviewed February 14, 2015

Our recent visit to this location was our first visit to the newly remodeled and re-branded hotel. First visual impressions were stunning! We were greeted and quickly informed that the type of room we had reserved (handicap accessible) was no longer available because a current guest decided to stay at least another night. We had reserved this room type for... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guests and for your 5-star review of your recent stay. Although we are very sorry for the inconveniences you experienced during your stay, it is a pleasure to read your comments on our staff's response to the challenges that arose. On behalf of our entire staff, thank you for your compliments on the respect and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

The staff was excellent. Hotel is very clean, loved the brand new look of the lobby was very inviting and calming environmeng and inside my room was clean and up to date.Thoroughly enjoyed the free hot breakfast. Since I am working from home it was great to have a strong WiFi connection. As an ihg member I appriecated the complementary... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

"My fantastic stay at Holiday Inn Express" - what a wonderful way to start a review. Thank you! We are so pleased to hear that you enjoyed all aspects of your stay from the excellent service to the clean rooms and modern lobby to the fast WiFi! It is important to us to get our guest's day started off great... More 

Stafford, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

I recently stayed at the Holiday Inn Express during my family vacation. The hotel staff was very friendly and polite especially Jennifer. She was excellent!! The location is near by a highway and easy access. The breakfast was great and the breakfast staff was superb, I've never experienced a more wonderful extended breakfast. I felt very comfortable there and safe.... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for choosing the Holiday Inn Express Midlothian Turnpike for your recent family vacation. We are delighted that our convenient location provided easy access for your stay and that you were comfortable during your time with us. It is great to hear that you enjoyed your breakfast in the morning – we get lots of great compliments from our... More 

1 review
5 of 5 stars Reviewed December 14, 2014

Everyone was very good to us. The service was great. We stayed from 12/7 -12/13. We left on a Saturday morning.If we could have stayed longer, we would . My Daughter and son in law moved there last October with my 2 grandchildren. We are 600 miles away.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for trusting the Holiday Inn Express Midlothian Turnpike for your hotel needs while visiting your family in the Richmond area. We are delighted to hear that you received great service during your stay and we truly appreciate your recommendation to other travelers. We look forward to welcoming you back for your next visit! More 

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