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Holiday Inn Express

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8710 Midlothian Turnpike, Midlothian, VA 23235 (Formerly Comfort Inn Midlothian)
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Holiday Inn Express
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Holiday Inn Express
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23 reviews from our community

Traveler rating
    12
    5
    3
    1
    2
See reviews for
7
2
5
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Wake Forest, North Carolina
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed here and enjoyed it. The room was clean, decorated nicely and the beds were so comfy. We had a choice of pillows on the bed from soft to firm. Wanted to take my pillow home but didn't. The front desk clerk was very helpful in getting us the best price for the room. Would stay here again.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

What a pleasure to hear that you were so comfortable and enjoyed your stay at Holiday Inn Express Richmond, Midlothian Turnpike! We enjoyed having you as our guests and we appreciate your kind comments on our helpful staff, clean rooms, comfortable beds and great value. We hope to have the pleasure of welcoming you back again soon! More 

Danville, Kentucky
1 review
4 of 5 stars Reviewed 2 weeks ago

My job keeps me on the road a significant amount of time and after a long day of traveling, the gentleman behind the front desk, Sean, was incredibly refreshing with his service. He was extremely polite and very accommodating. You could see the energy he had for his job and it showed in his service. The efficient, fast, and caring... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Our goal is to welcome each of our guests just as we would welcome a guest in our own home and it is a pleasure to hear that you felt warmly welcomed in this way during your stay. I look forward to sharing your compliments with Sean. Your kind words will serve as encouragement to all of our staff as... More 

Kathleen
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed here for nine days in May 2015 during my Dad's passing and memorial service and observed quite a bit of discrepancies in the service in all areas of the hotel. FIrst - and foremost - housekeeping. I was with two other parties in my family who stayed for various number of days during this same time. The housekeeping... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

As noted in other reviews, we are typically known for our top-notch service to our guests, so it is very difficult to hear that we failed to meet your expectations or our own high standards during your stay. I appreciate the opportunity to apologize for the inconsistencies in your experience. We take all guest concerns and feedback very seriously and... More 

usa
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The tall, beautiful woman behind the front desk and the small bundle of "caring mom" energy who takes care of the breakfasts are the outstanding features of this otherwise competent-but-uninteresting chain property. The beds are comfortable, the linens crisp, the amenities bare but adequate. The motel is clean. When I checked in, I was surprised at how plain it was,... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guest and for your 5-star review of your recent stay at the Holiday Inn Express Richmond - Midlothian Turnpike. We appreciate your compliments on our comfortable beds and clean rooms, but we are especially delighted by your compliments on our staff. We think they are wonderful, too, and appreciate you taking the time to celebrate... More 

earth
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

When you stay at a hotel, you get a feeling. The feeling may be that the rooms are clean and everything works; that the front desk is efficient or not. That the price/value relationship was positive or negative, etc. That said, the owner of this hotel has obviously spent over a million dollars renovating this hotel and converting it to... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for staying with us and for your fantastic review. My favorite reviews are the ones that praise our hotel staff. We believe we have the best team of associates at any hotel in the area and it is great to read that this was your experience, too. We are delighted to hear that you were comfortable during your... More 

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2015 via mobile

Courtney's attitude is awesome very nice and all ways greeting guests when they walk in and walk out very friendly and outgoing but some management members are all ways rude to her but she does her job RIGHT!!

Was this review helpful? Yes 2
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for staying at the Holiday Inn Express Richmond - Midlothian Turnpike. We are delighted to hear that you enjoyed your stay and look forward to your next visit. More 

1 review
5 of 5 stars Reviewed April 16, 2015

I arrive on a Saturday night . The front desk associate Sean greeted me with very excellent customer service he made sure I made it to my room safely and ask me did I need him to assist me on anything. He made sure the lobby was always clean and put fresh coffee out. Also makes good popcorn ... Sean... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Some of my favorite reviews are the ones that compliment our staff. We feel we have a very caring and hard working staff that go above and beyond to make sure our guests are taken care of and it is a pleasure to hear that this was your experience. We hope to have the pleasure of your company again soon! More 

Chester, Virginia
1 review
5 of 5 stars Reviewed April 13, 2015

From the time you walk in to the time you walk out you are surprised (some good some bad). I got to the hotel in the evening, and received pleasant greeting from Courtney at the desk. when i got to the room i fell on the bed, it was like sleeping on a bed of clouds. the next morning breakfast... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

We are delighted to hear that you were so very comfortable and received excellent service during your stay! I am pleased that you had the opportunity to enjoy our delicious hot breakfast buffet - it's a guest favorite. We look forward to welcoming you and your family back again the next time your travels bring you to the Richmond area. More 

Rogersville, Tennessee
Contributor
13 reviews 13 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 30, 2015

I arrived on a Sunday evening. The young girl that checked me in was talking to house keeping. Once she turned her attention to me, she started the check-in process. She never ask me about my IHG membership, so I ask her if they had in on file. She said, "Yes, I see it." She ask me if I was... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for your candid feedback on your stay. We take all guest concerns and feedback very seriously and I can assure you that we have already addressed the maintenance and service issues you mentioned. We appreciate your taking the time to bring these concerns to our attention. I am pleased to hear that you enjoyed the top-notch service we... More 

Lawsonville, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

I stay there about every week because of work. I have always received top notch customer service. The staff are wonderful and always there to help. The lobby and the rooms are very inviting and comfortable. They go out of their way to make my night away from home feel like a home.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

We are honored that you choose to stay with us whenever your travels bring you to the Richmond area. It is such a pleasure to hear that you consider the Holiday Inn Express Richmond - Midlothian Turnpike to be a home away from home. Our goal is to welcome each of our guests just as we would welcome a guest... More 

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