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Holiday Inn Express

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8710 Midlothian Turnpike, Midlothian, VA 23235 (Formerly Comfort Inn Midlothian)
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Holiday Inn Express
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Holiday Inn Express
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14 reviews from our community

Traveler rating
    7
    3
    2
    0
    2
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5
2
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2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lawsonville, North Carolina
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

I stay there about every week because of work. I have always received top notch customer service. The staff are wonderful and always there to help. The lobby and the rooms are very inviting and comfortable. They go out of their way to make my night away from home feel like a home.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

We are honored that you choose to stay with us whenever your travels bring you to the Richmond area. It is such a pleasure to hear that you consider the Holiday Inn Express Richmond - Midlothian Turnpike to be a home away from home. Our goal is to welcome each of our guests just as we would welcome a guest... More 

Northern Neck, Virginia
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
5 of 5 stars Reviewed February 14, 2015

Our recent visit to this location was our first visit to the newly remodeled and re-branded hotel. First visual impressions were stunning! We were greeted and quickly informed that the type of room we had reserved (handicap accessible) was no longer available because a current guest decided to stay at least another night. We had reserved this room type for... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guests and for your 5-star review of your recent stay. Although we are very sorry for the inconveniences you experienced during your stay, it is a pleasure to read your comments on our staff's response to the challenges that arose. On behalf of our entire staff, thank you for your compliments on the respect and... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

The staff was excellent. Hotel is very clean, loved the brand new look of the lobby was very inviting and calming environmeng and inside my room was clean and up to date.Thoroughly enjoyed the free hot breakfast. Since I am working from home it was great to have a strong WiFi connection. As an ihg member I appriecated the complementary... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

"My fantastic stay at Holiday Inn Express" - what a wonderful way to start a review. Thank you! We are so pleased to hear that you enjoyed all aspects of your stay from the excellent service to the clean rooms and modern lobby to the fast WiFi! It is important to us to get our guest's day started off great... More 

Stafford, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 29, 2015

I recently stayed at the Holiday Inn Express during my family vacation. The hotel staff was very friendly and polite especially Jennifer. She was excellent!! The location is near by a highway and easy access. The breakfast was great and the breakfast staff was superb, I've never experienced a more wonderful extended breakfast. I felt very comfortable there and safe.... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for choosing the Holiday Inn Express Midlothian Turnpike for your recent family vacation. We are delighted that our convenient location provided easy access for your stay and that you were comfortable during your time with us. It is great to hear that you enjoyed your breakfast in the morning – we get lots of great compliments from our... More 

1 review
5 of 5 stars Reviewed December 14, 2014

Everyone was very good to us. The service was great. We stayed from 12/7 -12/13. We left on a Saturday morning.If we could have stayed longer, we would . My Daughter and son in law moved there last October with my 2 grandchildren. We are 600 miles away.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for trusting the Holiday Inn Express Midlothian Turnpike for your hotel needs while visiting your family in the Richmond area. We are delighted to hear that you received great service during your stay and we truly appreciate your recommendation to other travelers. We look forward to welcoming you back for your next visit! More 

Jessup, Maryland
Top Contributor
113 reviews 113 reviews
25 hotel reviews
255 helpful votes 255 helpful votes
4 of 5 stars Reviewed December 10, 2014

I stayed at this Holiday Inn because it was close to where my travel friend lives. The location was convenient in that way. It's on the Midlothian Turnpike right next to the Powhite Parkway. One downside to it's location is it only has 1 entrance so, you don't want to accidentally drive by it like I did and have to... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for being our guest and for taking the time to share your recent experience at the Holiday Inn Express Richmond Midlothian with other travelers. It is clear you travel a great deal and have certain expectations from a hotel so a great review from you means the world to us - thank you! While we are glad that... More 

Washington DC, District of Columbia
Senior Contributor
42 reviews 42 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 28, 2014

This is a solid choice for a mid tier property. Recently changed from another chain this is a nicely renovated and new hotel. Rooms are clean and beds are comfortable. Bathroom had some minor maintenance issues light over sink was out but nothing to worrisome. Free breakfast offering was nice and good. Large seating area with tvs and friendly staff.... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

So pleased to hear that we were a "solid choice" for your recent Richmond area hotel stay. We appreciate your comments on our recent updates, friendly staff, clean rooms and comfortable beds. Thank you for your feedback on the lighting in the bathroom so that our Maintenance Team can address your concerns. It was a pleasure having you as our... More 

Mineral, Virginia
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 14, 2014

I stayed at this Holiday Inn Express while my husband was in the hospital. I felt safe staying here by myself, especially when I check in very late. The breakfast area was clean and well stocked. There was a large seating area for you to enjoy your breakfast. I would definitely stay here again and appreciate the consideration the staff... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

It was a pleasure having you as our guest while your husband was receiving care nearby. We are pleased to hear that you enjoyed your time with us and felt safe and secure. Thank you for taking the time to share your experience with other travelers. We truly appreciate your comments on our complimentary breakfast buffet - it's so important... More 

United States
Contributor
16 reviews 16 reviews
16 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 3, 2014

We stayed at this hotel during a Junior golf tournament near Richmond, VA. It was a very well run hotel with clean rooms, good cable TV, comfortable beds and clean bathrooms. The hotel has a breakfast area that is large and spacious, well stocked with hot food, cereal, breads, fruit, juices, and coffee. Plenty of parking. There are a number... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for trusting the Holiday Inn Express Richmond - Midlothian Turnpike for your overnight accommodations during the recent Junior Golf Tournament. It was a pleasure having you as our guests and we appreciate your compliments on our clean rooms, comfortable beds and convenient location. We are so pleased you enjoyed our breakfast area and complimentary breakfast buffet. It is... More 

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed October 28, 2014 via mobile

We booked this room based on the fact it was a recent renovation and the rates were good. Had a busy day, so guaranteed room with CC for late arrival. Travelled in with my daughter. I sent her ahead to the room to shower & get ready for bed while I handled some business in the lobby. When I finally... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Please accept our sincere apologies for the issue you experienced with the room you were assigned during your stay. We take all guest concerns and feedback very seriously and you can be assured your concerns are being addressed internally as well as having been escalated to our corporate team. We are working hard to ensure that the error that caused... More 

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