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Holiday Inn Express

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8710 Midlothian Turnpike, Midlothian, VA 23235 (Formerly Comfort Inn Midlothian)
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Holiday Inn Express
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30 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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    (9)
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All months
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Rooms are very clean. Front desk friendly and helpful. They had a nice assortment of breakfast items. Beds were very comfortable and plenty of pillows. Would stay here again and probably will later this year.

Was this review helpful? Yes
Iowa
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed at this Holiday Inn Express in May 2015 while in Richmond, Va. The staff was very friendly. The wife and I had a good time in Richmond. The room was very clean. The breakfast was good. Would stay here again when in the Richmond area.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for providing us with feedback on your recent stay. It was a pleasure having you and your wife as our guests and we are so pleased that you enjoyed your stay. Thank you for your compliments on our friendly staff and "very clean" room. I am also pleased to hear that you enjoyed our complimentary breakfast buffet -... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

Booked as a group (12 rooms). I am in charge of finding hotels for our sports team, and I picked this location because I have booked our group with them in the Fall. The first time, no real issues. However, after this visit...never again!!! Housekeeping in some of the rooms was not up to par, and I realized this 9:30... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for choosing to stay with us while in town for the tournament and thank you for taking the time to provide us with feedback on your most recent stay. It is always difficult to hear that a guest’s stay did not meet their expectations or our own high standards, but especially disturbing to hear that a returning guest... More 

DC Metro Area
Level Contributor
115 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel is nice overall. The continental breakfast is plentiful and wholesome. We entered the room and was greeting by the cold yet humid air. We stayed on the 1st floor nearest the pool, so we thought that was the issue. (There was a faint smell of chlorine in our room too.) My sister stayed on the 3rd floor, and... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to review your recent stay. I am pleased to hear that your overall stay was enjoyable and we especially appreciate your compliments on our “plentiful and wholesome” breakfast buffet. It is important to us to help our guests get their day started off great! I am sorry to hear that you found your guest... More 

Ocala, Florida
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Hotel had a friendly staff, was pet friendly, very clean, free breakfast included and a reasonable price for Richmond, VA. Will certainly stop there again if we are in the area. I accidentally left some items in the room and the staff was very helpful and courteous in finding and mailing the items back to me.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for reviewing your recent stay at Holiday Inn Express Richmond - Midlothian Turnpike. It was a pleasure to have you as our guest and we are pleased to read your compliments on our quiet, clean rooms, free breakfast and great value, especially for travelers with pets in our area. We were pleased to be able to reunite you... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This won't be a typical list of what's right/wrong with this property. Sometimes it's the people that make the biggest difference. I stayed here with my son for 3 days, and had the pleasure of watching Kiman take care of the common breakfast area like someone with real pride in his work. This man really hustles, and it is clear... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

What an absolute pleasure to share your comments with Kiman and he joins me in thanking you for your kind words. We truly appreciate that you took the time to share your experience. It was a pleasure having you and your son as our guests and we are delighted to hear that the service you received during your stay exceeded... More 

Vinton, Va
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a nice hotel in a great location. My husband had surgery at McGuire VA Medical Center and this hotel was close and convenient. The people at this hotel really care about their guests and made us feel very welcome. They all showed concern for my husband. The breakfast was good with many different choices. All in all I... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for trusting Holiday Inn Express Richmond Midlothian for your hotel needs while in our area for your husband's surgery at McGuire VA Medical Center. It was a pleasure having you as our guests and we are so glad to hear that your stay was comfortable and we truly appreciate your recommendation to other travelers. It will be a... More 

Wake Forest, North Carolina
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 25, 2015

We stayed here and enjoyed it. The room was clean, decorated nicely and the beds were so comfy. We had a choice of pillows on the bed from soft to firm. Wanted to take my pillow home but didn't. The front desk clerk was very helpful in getting us the best price for the room. Would stay here again.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

What a pleasure to hear that you were so comfortable and enjoyed your stay at Holiday Inn Express Richmond, Midlothian Turnpike! We enjoyed having you as our guests and we appreciate your kind comments on our helpful staff, clean rooms, comfortable beds and great value. We hope to have the pleasure of welcoming you back again soon! More 

Danville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 13, 2015

My job keeps me on the road a significant amount of time and after a long day of traveling, the gentleman behind the front desk, Sean, was incredibly refreshing with his service. He was extremely polite and very accommodating. You could see the energy he had for his job and it showed in his service. The efficient, fast, and caring... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Our goal is to welcome each of our guests just as we would welcome a guest in our own home and it is a pleasure to hear that you felt warmly welcomed in this way during your stay. I look forward to sharing your compliments with Sean. Your kind words will serve as encouragement to all of our staff as... More 

Kathleen
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed May 10, 2015

I stayed here for nine days in May 2015 during my Dad's passing and memorial service and observed quite a bit of discrepancies in the service in all areas of the hotel. FIrst - and foremost - housekeeping. I was with two other parties in my family who stayed for various number of days during this same time. The housekeeping... More 

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

As noted in other reviews, we are typically known for our top-notch service to our guests, so it is very difficult to hear that we failed to meet your expectations or our own high standards during your stay. I appreciate the opportunity to apologize for the inconsistencies in your experience. We take all guest concerns and feedback very seriously and... More 

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