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Holiday Inn Express

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8710 Midlothian Turnpike, Midlothian, VA 23235 (Formerly Comfort Inn Midlothian)
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Holiday Inn Express
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36 Reviews from our TripAdvisor Community

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Traveler rating
    19
    8
    5
    1
    3
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13
4
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8
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (36)
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    (9)
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    (15)
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Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I Stay here every time I come to richmond it is in a safe part of town and the front desk is very helpful and nice. The rooms are always very clean and the beds are so very comfortable. I advise anyone coming to richmone to check this hotel out first. You will not be disappointed.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for your 5-bubble review of your most recent stay at Holiday Inn Express Richmond - Midlothian Turnpike. It is always a pleasure to have you as our guest and we are delighted to have won your loyalty. Thank you for your compliments on our "extremely clean" hotel and guest rooms and comfortable beds and thank you for your... More 

Kitty Hawk, North Carolina, United States
Level Contributor
131 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed 1 week ago

We first visited this hotel soon after the renovations were completed. The Staff was really nice and we stayed there often enough for them to know us. Our rooms were clean and quiet. Then, it transformed. Some of the Staff is still wonderful. But, on our last stay, things had gone downhill. Lots of workers stay here-I assume because of... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

We take all guest concerns and feedback very seriously and we were sorry to hear of the disappointments you encountered during your most recent stay. It is especially disappointing to have failed to meet the expectations of a guest who has stayed with us previously and had high expectations for future visits. I sincerely hope that, based on your previous... More 

A TripAdvisor Member
5 of 5 stars Reviewed 3 weeks ago

Rooms were very clean and comfortable. Breakfast was great be sure to get up early when it's not busy. We ate at 7 am nobody else up yet. We will definately stay here again when in the area. Friendly staff at the front desk. Jan Pittsburgh PA

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Dear Jan, Thank you for taking the time to share your experience with other travelers! It was a pleasure having you as our guest and we are delighted that you enjoyed your stay. We appreciate your comments on the cleanliness and comfort of our guest rooms as well as on our friendly staff. We look forward to welcoming you back... More 

Kalamazoo, Michigan
Level Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We were down for a family funeral. 5 days booked at the last minute. We needed change to our rooms and they did it. The breakfast staff took extra time with my sister and treated her like family. The staff worked hard and was always available. Shawn from the front desk was always there and did a fantastic job. The... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

While we are sorry for the unfortunate circumstances of your visit, we are pleased to know that you were comfortable during your stay and received great service from our team. Our goal is to welcome each of our guests just as we would welcome a guest in our own home and it is good to know that you felt welcomed... More 

Saint Augustine, Florida
Level Contributor
249 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed July 23, 2015

This is your typical Holiday Inn Express... except for one thing - the internet speed was a blazing 62 MBPS!! The holiday inn that i stayed in the night before was like 1.5 MBPS! Yah this place i could care less about anything else, it was clean comfortable and the internet speed was awesome. Would totally stay here again on... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

We know how important internet connectivity is to today's traveler and we are so pleased to hear that you enjoyed our "blazing" wireless internet connection during your recent stay! We appreciate your kind comments on the cleanliness and comfort of our hotel in addition to the amenities and we hope to have the pleasure of welcoming you back again soon.... More 

Christiansburg, Virginia
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 2, 2015

we stayed there for 2 nights in June the hotel was pretty nice and the staff was friendly housekeeping did not clean our room or make up our bed on our 2nd day.all they did was change out the towels, but did not give us any clean washcloths.when we went down for breakfast the next morning the breakfast bar was... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

While it is very disappointing to hear we have failed to meet a guests expectations, we value all feedback and take comments such as yours very seriously. I was pleased to see your positive comments about the hotel itself and the staff friendliness but do apologize for failing to meet our typically high standards for housekeeping. As you can see... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 30, 2015 via mobile

Rooms are very clean. Front desk friendly and helpful. They had a nice assortment of breakfast items. Beds were very comfortable and plenty of pillows. Would stay here again and probably will later this year.

Was this review helpful? Yes 1
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to post such a nice review. We love hearing we hit the mark in cleanliness, comfort and friendliness and that you enjoyed our complimentary breakfast buffet. Perhaps one of the best compliments we can hear from a guest is your comment that you will return again. We certainly look forward to the opportunity to... More 

Iowa
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 16, 2015

Stayed at this Holiday Inn Express in May 2015 while in Richmond, Va. The staff was very friendly. The wife and I had a good time in Richmond. The room was very clean. The breakfast was good. Would stay here again when in the Richmond area.

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for providing us with feedback on your recent stay. It was a pleasure having you and your wife as our guests and we are so pleased that you enjoyed your stay. Thank you for your compliments on our friendly staff and "very clean" room. I am also pleased to hear that you enjoyed our complimentary breakfast buffet -... More 

2 reviews
3 of 5 stars Reviewed June 14, 2015 via mobile

Booked as a group (12 rooms). I am in charge of finding hotels for our sports team, and I picked this location because I have booked our group with them in the Fall. The first time, no real issues. However, after this visit...never again!!! Housekeeping in some of the rooms was not up to par, and I realized this 9:30... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for choosing to stay with us while in town for the tournament and thank you for taking the time to provide us with feedback on your most recent stay. It is always difficult to hear that a guest’s stay did not meet their expectations or our own high standards, but especially disturbing to hear that a returning guest... More 

DC Metro Area
Level Contributor
114 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed June 9, 2015

The hotel is nice overall. The continental breakfast is plentiful and wholesome. We entered the room and was greeting by the cold yet humid air. We stayed on the 1st floor nearest the pool, so we thought that was the issue. (There was a faint smell of chlorine in our room too.) My sister stayed on the 3rd floor, and... More 

Was this review helpful? Yes
Sarah H, Guest Relations Manager at Holiday Inn Express, responded to this review

Thank you for taking the time to review your recent stay. I am pleased to hear that your overall stay was enjoyable and we especially appreciate your compliments on our “plentiful and wholesome” breakfast buffet. It is important to us to help our guests get their day started off great! I am sorry to hear that you found your guest... More 

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