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Hilton Garden Inn Lynchburg

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4025 Wards Road, Lynchburg, VA 24502
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Hilton Garden Inn Lynchburg
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Hilton Garden Inn Lynchburg
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334 Reviews from our TripAdvisor Community

Traveler rating
    183
    88
    42
    11
    10
See reviews for
125
51
24
109
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
  • All months
    (334)
  • Mar-May only
    (99)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (97)
  • Dec-Feb only
    (48)
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Lynchburg, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

We found the staff very nice, the room very clean. The head of housekeeping was very sweet and efficient when we needed a non-duck down pillow. The room was spacious and nice that they had ottoman with the chair to relax Kudos for having a full towel bar over the sink! That really helps when travelling with the family. Two... More 

Review collected in partnership with Hilton Garden Inn

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Rockville, Maryland
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Average. Staff is unevenly trained. Some very good, some bad. Girl at the reception was chatting on the personal phone and faialed to provide descent service. Air conditioner in the room is noisy. Dinner and breakfast in the restaurant were very good. Staff friendly and very professional.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Alexkofman, thank you for informing us of the opportunities you experienced while staying with us at the Hilton Garden Inn-Lynchburg. I sincerely appreciate your recognition of the restaurant team and will be sure to share it with them. We look forward to your return in the near future. More 

Virginia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff were helpful. Hotels including our room is very clean. There was a complimentary beverage at the reception area. Perfect for hot Virginia weather. Buffet breakfast are available for a reasonable price. Microwave and fridge are included in the room. Very convenient.

Was this review helpful? Yes
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Irintad, Thank you for such a great review! My team loves to hear what our guests have to say about the Hilton Garden Inn, Lynchburg, and I appreciate you taking the time out of your busy schedule to let us and others know. We take a lot of pride in our breakfast buffet, it is cook to order, all... More 

Houston, United States
1 review
2 of 5 stars Reviewed 1 week ago

Treatment at front desk left me and my family feeling as if we did not matter. Basically lost our reservation and said that we never registered at the hotel. Not True! Very poor front desk staff! Hotel has to retrain personnel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Sergio A, I want to thank you for informing me of your opportunity you experienced while you were a guest of mine at the Hilton Garden Inn-Lynchburg. Please feel free to reach out to me at your earliest convenience as I want to ensure you are always satisfied with your stay at my hotel. More 

Albuquerque, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The Front desk staff was very friendly and helpful. the room was clean and the bathroom was immaculate. The equipment in the fitness center was very high quality. I would definitely stay here again. price was a little high but it was graduation week at the many local colleges. the bed was firm but comfortable and the bedding was clean... More 

Review collected in partnership with Hilton Garden Inn

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126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Freddy G, Thank you for such a fantastic review of our hotel, Hilton Garden Inn, Lynchburg. Graduation weekend can be a busy time for all the hotels, I certainly appreciate you letting us share in your festivities! I will definitely pass your praises and appreciation on to my entire team, as they worked very hard to be sure ALL... More 

Palmyra, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Overall I would highlg rate this hotel. :) The room was clean and the staff engaged customers in a professional manner. Was not sure if breakfast was included or additional but the restaurant area looked nice.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Kathryn K, Thank you for letting others know about your recent stay at our Hilton Garden Inn, Lynchburg. My housekeeping team takes a lot of pride in their rooms, so sharing your comments with them will be appreciated. We do have a fantastic made to order, all you can eat breakfast buffet available to all our guests for a... More 

Aiken, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall the hotel is nice and so is the staff. Although when waiting to be served at the hotel bar, especially in the morning for breakfast, the wait staff is more involved with talking to each other than taking your order. Plus, make sure you tell them each and every time to put your restaurant bill (once if it meets... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Membernot, thank you for taking the time to write a review of our hotel and recognizing some of our team members. I will be sure to pass on the compliment to the front desk staff. I am also appreciative that you informed me of the opportunity you experienced while staying at our Hilton garden Inn, Lynchburg. I will certainly... More 

virginia
Top Contributor
269 reviews 269 reviews
35 hotel reviews
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had some food complaints this trip, but they were taken care of and I won't dwell on that, other than to say, if you are not happy with the food, say something. My review this time concerns location. One side of the hotel faces the road, which is pretty quiet, and the side we stayed on last visit. This... More 

Was this review helpful? Yes
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Yahootraveler64, Thank you so much for taking the time to share your suggestions with others who may travel to the Lynchburg area. We are very proud of our lobby so thank you for recognizing the beauty. I will be sure to share your positive comments about the room being clean, my housekeeping staff really appreciate positive feedback. Looking forward... More 

Knoxville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I've spent many months at the Hilton Garden Inn, Lynchburg, as I frequently have to work in Lynchburg, VA. After my latest stay, I don't believe I'll return to this hotel. An older lady at the front desk was beyond rude, flippantly telling me what my Diamond status was worth and refusing to honor the brand's commitments. As such, I... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Officer Butterscotch, let me first apologize for your challenges at my Hilton Garden Inn, Lynchburg and thank you for informing us of the opportunities you experienced while staying with us. Please give me a call at your earliest convenience so I can personally speak with you, I want to be sure you are always satisfied with your stay with our... More 

Millersville, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I ended up with walking pneumonia from mold spores in the A/C system or room on my trip. Each morning I woke up with chest congestion and coughing as did my wife. My got progressively worse where my wife's went away after 2 days. Be careful, this is a serious issue. The mattress was terrible. fell to center when laying... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
126SueS126, General Manager at Hilton Garden Inn Lynchburg, responded to this review

Dear Judy K, I am glad you informed us of the opportunities you experienced while staying with us at the Hilton Garden Inn, Lynchburg and look forward to talking with you at your earliest convenience. Please call me as soon as you are available, I want to be sure you are always satisfied with your stay at our Hilton Garden... More 

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