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Holiday Inn Express Lexington

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880 North Lee Highway, PO Box 37, Lexington, VA 24450
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Holiday Inn Express Lexington
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Holiday Inn Express Lexington
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159 reviews from our community

Traveler rating
    52
    56
    29
    9
    13
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67
39
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Peachtree City, Georgia
Top Contributor
83 reviews 83 reviews
25 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This property exceeded my expectations for a Holiday Inn Express. We stayed three nights for our daughter's graduation from VMI and having a nice place to stay and rest made a big difference. Our room was clean and ready when we got there. Every afternoon in the lobby they had freshly baked cookies and lemonade-delicious! The housekeeping staff was friendly... More 

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garyDLIvp, VP of Operations at Holiday Inn Express Lexington, responded to this review

Thanks so much for choosing to stay with us for such an important event. I hope your daughter enjoyed her years at VMI and I wish her the best. Your comments about our hotel and your stay are very nice, but I do need to correct something. We are located behind an Applebee's, not Chili's. As for the three little... More 

2 reviews
5 of 5 stars Reviewed 1 week ago via mobile

We loved our stay! Even though the hotel was full and there was a party in the lobby we never heard a peep in our room. The customer service was great and the breakfast had a good selection. Cleanliness and comfort were obviously high on their priority list. The best thing about my stay was finding a rubber duck in... More 

Was this review helpful? Yes
garyDLIvp, VP of Operations at Holiday Inn Express Lexington, responded to this review

Thanks for your great comments. I''m glad you enjoyed your stay and our little duck put a smile on your face after a long day on the road. We have many crazy stories we could tell about the travels of our ducks. Our guests love them and we enjoy giving them out. I hope you will return to visit again... More 

Santo Domingo, Dominican Republic
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very nice hotel we stay in ovenight in our way to see the mountains, very good customer service, the room was confortable with nice TV, very confortable kings size bed, but there was a problem with the heat-air conditioner it made a lot of noise and did not respond accrual to the thermostat.

Was this review helpful? Yes
garyDLIvp, VP of Operations at Holiday Inn Express Lexington, responded to this review

Thanks so much for your review. I'm pleased you found your room clean and comfortable but I'mm very sorry to hear you had problems with your heating/AC. I will make sure maintenance checks that unit and makes necessary repairs or replacement. I hope you will visit us again should you return to historic Lexington. Thanks again for staying with us!... More 

Etown, Ky
Senior Contributor
30 reviews 30 reviews
20 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 9, 2015 via mobile

We stayed here overnight on our way to Virginia Beach area to spend Spring Break with our friends. We arrived at 1 am and the front desk Staff was very helpful and pleasant. I never looked at trip advisor prior to checking in and I'm glad I didn't. The hotel was clean and our room was nice just as I... More 

Was this review helpful? Yes
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear leajess99, Thank you for staying with us and sharing your experience. We are glad that everything met your expectations escpecially the cleanliness and friendliness of our team. We hope to get to serve you again next time you come through our area. Tom Osella, General Manager More 

Garfield, New Jersey
1 review
5 of 5 stars Reviewed March 16, 2015

Outstanding Customer Service!! For the last 6 years I have brought my 35 person team to this hotel during our college spring break to train and compete. We have never had a poor experience. Everyone of the staff, from Tom (the GM for a number of hotels in this area) through housekeeping, are continually asking, "Is there something else we... More 

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Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear John C, Thank you so much for sharing your experience. We really enjoy serving the athletic teams. They keep us on our toes. We treat your team like family because I think after 6 years straight it must qualify you as family. We appreciate the relationships we have developed with our many regular customers. It is what keeps so... More 

Carlisle, Pennsylvania
Contributor
16 reviews 16 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 9, 2015

After 7 hours in the car through one of the worst snow storms this winter, we were able to get a room here for the night. The rooms were very clean. The beds were extremely comfortable. Great water pressure to take a nice shower after a nerve wracking drive. We could not have asked for anything better.

Was this review helpful? Yes
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear Chris N, Thank you for taking the time to post a review and thank your for the nice comments. Travelling with good conditions can be stressful enough but that snow storm added another whole level. We're glad you found us and could recharge for the next leg of your trip. We are glad that you were pleased with the... More 

Newport News, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 13, 2015

Our stay at this property was okay, but we will stay at a different property in the future. We are platinum members of the loyalty program and are disappointed that we will need to stay somewhere else. The front desk staff were delightful. The breakfast bar was well maintained and the attendant also delightful. The property's entrance is not the... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Lexington, responded to this review

Dear TNLilly, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. I appreciate your kind remarks about the front desk staff and breakfast services. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems... More 

Contributor
20 reviews 20 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 31, 2015

This holiday Inn was under some construction during my stay. The room was inviting and clean. The staff was professional. The hotel is well placed near food and gas and easy to reach from the interstate. This hotel has the BEST hotel breakfast I have ever had! Sadly I would still stay somewhere else if passing though again since the... More 

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Ewing, New Jersey
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 2, 2014

So when I was going to book this hotel, I started my search in Lexington, Va, but somehow while jumping between multiple browser tabs I ended up accidentally booking a room at the Holiday Inn Express in Lexington, KENTUCKY and did not realize it until I showed up to check in on the 4th of July. And as I discovered... More 

Was this review helpful? Yes 1
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear ErikaS40, Thank you for taking the time to share your experience with us. It is more common than you think for reservations to be confused between the many "Lexingtons" in our country. I am glad that our front desk team was able to respond quickly to your challenging situation and relieve some of the stress you were experiencing. We... More 

Virginia
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed November 24, 2014

I checked in and took one look at my room and checked out. Yuk! The elevator up to my room had dirt and dust bunnies. The room had some trim loose around one fixture. The furniture was old and dated. All of it had dings or marks or scratches. It was old and not up to date. The headboards were... More 

Was this review helpful? Yes 1
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear Vatravler20, Thank you for taking the time to post your experience despite not staying the night with us. I sincerely agree that our property is in need of updating and plans are under way to accomplish this in 2015. I am sorry that you have yet to find a property in our city that meets your lodging expectations. It... More 

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