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Holiday Inn Express Lexington

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880 North Lee Highway, PO Box 37, Lexington, VA 24450
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Holiday Inn Express Lexington
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Holiday Inn Express Lexington
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155 reviews from our community

Traveler rating
    50
    55
    28
    9
    13
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64
38
9
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Garfield, New Jersey
1 review
5 of 5 stars Reviewed 2 weeks ago

Outstanding Customer Service!! For the last 6 years I have brought my 35 person team to this hotel during our college spring break to train and compete. We have never had a poor experience. Everyone of the staff, from Tom (the GM for a number of hotels in this area) through housekeeping, are continually asking, "Is there something else we... More 

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Carlisle, Pennsylvania
Contributor
15 reviews 15 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After 7 hours in the car through one of the worst snow storms this winter, we were able to get a room here for the night. The rooms were very clean. The beds were extremely comfortable. Great water pressure to take a nice shower after a nerve wracking drive. We could not have asked for anything better.

Was this review helpful? Yes
Newport News, Virginia
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 13, 2015

Our stay at this property was okay, but we will stay at a different property in the future. We are platinum members of the loyalty program and are disappointed that we will need to stay somewhere else. The front desk staff were delightful. The breakfast bar was well maintained and the attendant also delightful. The property's entrance is not the... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Lexington, responded to this review

Dear TNLilly, Thank you for being an IHG Rewards Club Platinum member and for leaving us a feedback. I appreciate your kind remarks about the front desk staff and breakfast services. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems... More 

Contributor
17 reviews 17 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 31, 2015

This holiday Inn was under some construction during my stay. The room was inviting and clean. The staff was professional. The hotel is well placed near food and gas and easy to reach from the interstate. This hotel has the BEST hotel breakfast I have ever had! Sadly I would still stay somewhere else if passing though again since the... More 

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Ewing, New Jersey
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 2, 2014

So when I was going to book this hotel, I started my search in Lexington, Va, but somehow while jumping between multiple browser tabs I ended up accidentally booking a room at the Holiday Inn Express in Lexington, KENTUCKY and did not realize it until I showed up to check in on the 4th of July. And as I discovered... More 

Was this review helpful? Yes 1
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear ErikaS40, Thank you for taking the time to share your experience with us. It is more common than you think for reservations to be confused between the many "Lexingtons" in our country. I am glad that our front desk team was able to respond quickly to your challenging situation and relieve some of the stress you were experiencing. We... More 

Virginia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed November 24, 2014

I checked in and took one look at my room and checked out. Yuk! The elevator up to my room had dirt and dust bunnies. The room had some trim loose around one fixture. The furniture was old and dated. All of it had dings or marks or scratches. It was old and not up to date. The headboards were... More 

Was this review helpful? Yes 1
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear Vatravler20, Thank you for taking the time to post your experience despite not staying the night with us. I sincerely agree that our property is in need of updating and plans are under way to accomplish this in 2015. I am sorry that you have yet to find a property in our city that meets your lodging expectations. It... More 

Grayson, Kentucky
Top Contributor
92 reviews 92 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 21, 2014

I'm impressed with the service and staff. They have gone out their way to be helpful and see that I was well taken care of. Stayed in one of the suites, it was clean and comfortable with a fast WiFi. Breakfast was good with hot food and good choices. Glad I stopped here.

Was this review helpful? Yes
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear kevprichard, Thank you for sharing your nice comments. It sounds as if we provided everything you were looking for in a hotel. We're gald you stopped here as well. Thank you for your business. We hope to get the opportunity to serve you again in the future. If there is anything I can do for you prior to a... More 

Senior Contributor
26 reviews 26 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed November 6, 2014

The hotel didn't have that freshly updated looked nor did the room. It was clean but didn't have that "fresh, clean feeling". It was really dated. Personally, it just felt less than fresh but after thoroughly checking the bed & room, we stayed because we had been driving for 12 hours. The upside was that the staff was very friendly... More 

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Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear JeriWinstead, Thank you for your honest comments. I am sorry that you were disappointed. My honest response is that yes, we do need updating. We should be starting our renovation this winter. We look forward to adding the new design elements that Holiday Inn Express has been developing. We are excited that we will be able to offer an... More 

Richmond, Virginia
Senior Contributor
32 reviews 32 reviews
6 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 1, 2014

Wife and I took a fall overnight trip to the Blue Ridge Mountains to explore and see the fall leaves. Stayed here and found the place clean, bed comfy, and breakfast filling. We had stopped at a State of VA rest area and had picked up some guide/info pamphlets and used a coupon for a cheaper stay. All in all... More 

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Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear curtreich, Thank you for posting a review following your stay. We are glad you could get away for a weekend to enjoy our area's beautiful scenery. I am glad that our property fit the bill for your getaway as well. We hope to get the opportunity to serve you next time you take a getaway to our area. Tom... More 

Port Townsend, Washington, United States
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 26, 2014

Good service, clean room and clean laundry room, too, Basic self-serve breakfast, and that’s OK. Nearby to restaurants and we arrived in town late, so that was handy. We learned that if there is a big function at nearby VMI the hotel can fill up, so the good advice is, plan ahead.

Was this review helpful? Yes
Tom O, General Manager at Holiday Inn Express Lexington, responded to this review

Dear GoinThere77, Thank you for taking the time to post your comments. We are glad that you were pleased with the service, cleanliness, and convenience of our property. The advice you offer about planning ahead is great as our area has many events that fill up all the hotel rooms in Lexington. We hope to get the opportunity to serve... More 

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