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BEST WESTERN Lexington Inn

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850 N Lee Hwy, 11N at I-64, Lexington, VA 24450
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BEST WESTERN Lexington Inn
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BEST WESTERN Lexington Inn
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181 reviews from our community

Traveler rating
    63
    64
    37
    9
    8
See reviews for
61
56
17
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed yesterday NEW

Service at the desk was very friendly, albeit a little slow (especially since I was the only one there). But when I got to my room I was really disappointed. Linens were way past the use-by date, a filthy rubber duck sat next to a sign on the sink counter. Thermostat blew irregularly all night. The only redeeming thing I... More 

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Harrisonburg, Virginia
Top Contributor
70 reviews 70 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed February 23, 2015

Unfortunately my granddaughter and I were caught in Lexington during the snowstorm on Saturday. I was pleased that I was able to get to the hotel about 1pm and they had an available room (+). Check-in was quick and efficient as I had called a few minutes before we left the tennis tournament at W & L (+) the clerk... More 

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bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, responded to this review

Bwlexingtoninn, General Manager at the BEST WESTERN Lexington Inn, Thomas Newberry CHA, General Manager, at Best Western Lexington Inn Thanks for your review and being our guest during the big snow storm of 2015. We are grateful you made it home to Harrisonburg. We do have many snow shovels and they must have been in use by our hotel staff... More 

West Yorkshire
Top Contributor
70 reviews 70 reviews
33 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed February 5, 2015

On arrival the lady on the desk was not very helpful and forthcoming with information. Our room was clean and tidy, although only one blanket was provided and we were very cold the first night. We tried to get extra blankets but were not successful. We ended up covering the bed with jumpers and coats for more warmth.We did manage... More 

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garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review

Thanks for your review, I'm sorry it sounds as though you really didn't enjoy your stay with us. Our bedding is like most other hotel chains, no more heavy blankets or bed spreads. I'm glad you asked for and received extra covers for the second night. The outside corridor builds can be a challenge. Guests either love them or hate... More 

1 review
3 of 5 stars Reviewed January 26, 2015

It was an average stay for 1 night in Lexington. Stayed because the price was reasonable. Was fine for one night. I was disappointed when the room was supposed to have a refrigerator and did not. Other than that I didn't really have any problems. The bed was standard for a hotel, pretty firm. Wish there were more blankets or... More 

Review collected in partnership with Best Western

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garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review

Average Stay....OUCH! That's OK. We'll build on it and do better next time. I agree with the comforter remark. Unfortunately all of the hotel chains have changed the rules and no longer allow them. They like the fresh look of triple sheeting and duvets. I'm sure in a few more years the comforters will be back. If you visit us... More 

essex, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2015

This is a perfect layover for my trip to south carolina. Unfortunate that this site requires that I type a minimum of 200 characters so I will keep typing nonsense with hopes that they will read this a relive the requirement as there is nothing more I wish to add to the survey.

Review collected in partnership with Best Western

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garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review

Thanks for being short and to the point. You could go on about our great location, or friendly staff, or yummy breakfast, or clean rooms, or great value, or.........Oh, wait.....you kind of did say that. Seriously, I'm glad you enjoyed your stay and hope you will visit us again soon. Thanks for your comments. Gary Purvis VP of Operations Dominion... More 

1 review
5 of 5 stars Reviewed January 12, 2015

In my many years traveling I have had the same problem, unfortunately. My Problem is being in a wheelchair, I need accessible rooms for me. Most hotels don't know the definition of ACCESSIBLE. Even Hotels such as the Trump Hotel in Atlantic City do not know the meaning of Accessible. Most think that wider doors means accessible. Your hotel is... More 

Review collected in partnership with Best Western

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garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review

Thanks so much for your comments. I'm pleased to see we are doing a good job of accommodating your needs but I want to a better job than anyone else, so I am going to visit the property myself and work with the manager and maintenance staff to add more grab bars for your convenience. If you have any suggestions... More 

1 review
4 of 5 stars Reviewed January 6, 2015

Room and bath clean. Bath very spacious. Good, free continental breakfast. Hostess kept everything clean and we'll stocked. Included sausage, eggs (might have been powdered),waffles as well as the other usual items. Close to I-81 and cheaper than the other hotels in this area.

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bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, responded to this review

Bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, Thomas Newberry CHA, General Manager Best Western Lexington Inn. We are very pleased you found out Hotel clean, spacious, and had a great stay. We do have one of the areas best Hot Breakfast. As you can tell our Breakfast and lobby were just remodeled and look great. Thank you for being... More 

new york
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 2, 2015

The Best Western Lexington Inn was exactly what I hope to find when looking for an overnight stay close to a highway when I am just passing through the area. The motel although an older 2 level establishment, with exterior accessible rooms and balconies, has been upgraded and was very clean, the room was full of available outlets to recharge... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, responded to this review

Bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, Thomas Newberry CHA, General Manager Best Western Lexington Inn. Thank you for being our Guest at the Best Western Lexington Inn. We are very proud that you find us a great value, clean and a great value, And close to all area attractions, and the Interstate I-81 / I-64. The Applebee’s next... More 

Bellows Falls, Vermont
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 31, 2014

Staff were OK. Not overly friendly. Room had only one bar of soap and one combo shampoo/conditioner. WiFi worked on iPad but would not stay connected on laptop. Had to unplug refrigerator because it was noisy. At least it was clean and in a good area.

Review collected in partnership with Best Western

Was this review helpful? Yes
bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, responded to this review

Bwlexingtoninn, General Manager at BEST WESTERN Lexington Inn, Thomas Newberry CHA, General Manager Best Western Lexington Inn. Thank you for being our Guest at the Best Western Lexington Inn. I am glad you found everything clean. I have checked our Wi-Fi and it is working great We take great pride in offering our guest great accommodations and clean room at... More 

Charleston, United States
1 review
5 of 5 stars Reviewed December 27, 2014

I would recommend staying at the Best Western in Lexington, Va. anytime. I is very nice and the staff is very accomodating and convienent to resturants. I stay here every Christmas and always look forward to it each year.

Review collected in partnership with Best Western

Was this review helpful? Yes
garyDLIvp, VP of Operations at BEST WESTERN Lexington Inn, responded to this review

Thanks for visiting us over Christmas. I assume you have family in the area. I once saw a billboard for a hotel that said..."You have to visit family over the Holidays, but you don't have to stay with them." I always think of that during this time of year. Whatever your reason was for being in Lexington, I'm glad you... More 

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