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Holiday Inn Express Kilmarnock

599 N Main St, Kilmarnock, VA 22482
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1 room 1 adult
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Holiday Inn Express Kilmarnock
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91 Reviews from our TripAdvisor Community

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Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed here years ago when they first opened. It was ok then. It is absolutely horrible now. I changed rooms twice because they were so dirty. I then got locked out in the stairwell when getting ice. Complained directly to HIE and was told that someone would call me. Never received that call. I also tried to place a... More 

Helpful?
Thank Marti M
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

I am so sorry to hear you were disappointed in your recent stay. I have not received a case from IHG Corporate regarding any recent issues but I'd really like the opportunity to talk to you about your experience. If you could contact me at the hotel at your earliest convenience I would really appreciate it. Again, I am sorry... More 

Raleigh, North Carolina
Level Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed December 24, 2015

Given the remoteness of Kilmarnock, this hotel is about the only option apart from a B&B or a 50's motel with a low Tripadvisor rating. The lack of competition probably accounts for the high nightly rates. The room seemed clean, the desk a bit small for business travelers, but the bed was comfortable and hotel reasonably quiet. Staff was helpful... More 

Helpful?
Thank winsomelosesum
Woodstock GA
Level Contributor
103 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 14, 2015

Nice comfortable room, choice of 4 pillows on the bed, nice work area, refrigerator and microwave, good in-room coffee. Breakfast was pretty decent, Seemed to cost just a bit more than usual but there's not a great deal of competition in the area.

Helpful?
Thank vtailbonanza
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you so much for taking the time to review our hotel. I am so happy to hear you enjoyed your stay! We hope to see you back soon!! More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 1, 2015

If you have an opportunity to stay at any other hotel, no matter the cost, please do. During our stay there were several flying bugs in our room. When we addressed this issue with the front desk, they responded, "Oh the bugs are back," and provided us with ant spray. The rooms themselves are not the cleanest and have a... More 

Helpful?
2 Thank Sara M
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for recent review and I apologize for the lack of interest you feel like you've experienced with your complaints. Unfortunately the management response you received was not from myself and I'm a little uncertain where it came from. Id really like the opportunity to discuss this issue with you further and to try to make it right. If... More 

Travelers are raving about these Kilmarnock hotels

Los Angeles, California
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed September 29, 2015

Spent several days here. When we first arrived, the hotel was packed, and there was quite a bit of noise. However, by the time we got to bed, it was quiet. They also provide complimentary ear plugs, and the air conditioner provides good white noise. The room and bathroom were clean, the breakfast was good, and the staff were helpful.... More 

Helpful?
Thank mauz1
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for your recent review!! I am so happy to hear your enjoyed your stay with us! The hotel can get a little loud when we are sold out but I am glad you were able to get a good night sleep!! My apologies for the pool. We kept it open a week later this year since the weather... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 28, 2015 via mobile

As a platinum member of Holiday Inn I have come to expect high standards. This hotel should not carry the name if Holiday Inn. We had 2 rooms for the weekend. Our rooms were infested with gnats that bit you throughout the night. After talking to the front desk on friday night we were told nothing could be done. Talked... More 

Helpful?
Thank John G
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

I am sincerely sorry for your issues during your recent stay. And for the way our front desk manager handled the situation on Saturday morning. We strive to offer the greatest guest experience possible and when that falls short it is unacceptable. I have received your case information from guest relations and have credited your points for your rewards night.... More 

Chesapeake, Virginia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 19, 2015

It is a holiday inn express, so overall it is pretty good. Business had me there roughly weeks, so I think I saw it all: a good stay with a nice functional room, to a room with too many fruit flies, to a room that smelled of cigarettes. If you want your breakfast at 0630 as advertised, forget it. Breakfast... More 

Helpful?
Thank dietz3girls
IHGCare, Guest Relations Manager at Holiday Inn Express Kilmarnock, responded to this review

Dear dietz3girls, Thank you for taking the time to review our property. It is nice to hear that you found your overall stay good and the hotel management was readily available for assistance. We are committed to providing our guests with the highest quality services and facilities. It is truly regrettable that there were several inconsistencies during your stay in... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed September 13, 2015

I previously stayed at the Holiday Inn Express in December 2013. At that time, my room had a trail of ants in the bathroom and I could hear the entire conversation of the guests in the next room. So...I thought I would give it another chance since there are not any other chain hotels in town. The lady at the... More 

Helpful?
Thank Keith B
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to leave a review regarding your recent stay. I would really like to have the opportunity to discuss both of your stays with you. If you could contact me at your earliest convenience I'd realy appreciate it. More 

Richmond
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed September 7, 2015

We stayed here 2 nights over the Labor Day weekend. We hotel is nicely situated back off the road so road nose was not a problem. Check was good and our room and bathroom were clean but the in room safe was broken. Our room A/C worked just fine, the bed was fine and we were able to get a... More 

Helpful?
Thank phasmid
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to write a review on your recent stay! I am so happy to hear you enjoyed your stay. The great news is our hotel is getting ready to undergo a full renovation this fall and we are so excited for the future of the Holiday Inn Express Kilmarnock!! I will address your concerns about... More 

USA
Level Contributor
98 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
2 of 5 stars Reviewed September 2, 2015

Dated well used hotel with cheap sheets and a dry breakfast. Expensive for what you get. We asked for sheets and a pillow for the sleeper sofa and it was a problem. Never got the pillow. Front desk statf did not know about the area.

Helpful?
Thank Lauren H
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to write a review regarding your recent stay. I am sorry to hear your were unsatisfied. I would really like the opportunity to discuss things with you in greater detail. If you could contact me at your earliest convenience. We strive to give all our guests a great experience and when we fall short... More 

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