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Holiday Inn Express Kilmarnock

599 N Main St, Kilmarnock, VA 22482
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1 room 1 guest
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Holiday Inn Express Kilmarnock
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81 Reviews from our TripAdvisor Community

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Traveler rating
    26
    13
    17
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    10
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24
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5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (81)
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    (15)
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    (30)
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Burlington, North Carolina
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 1 week ago

This used to be a nice hotel but has fallen on hard times. It's rated 1 in Kilmarnock which is no fete given there is no competition. No updates in almost a decade. Front doors were left wide open so there had to be over a 100 flies in breakfast area. Food had no visual appeal was not displayed nicely.... More 

Was this review helpful? Yes
GMHIE98, General Manager at Holiday Inn Express Kilmarnock, responded to this review

I am so sorry to hear your were disappointed with your recent stay. The hotel will be undergoing a full renovation this fall and we are so excited for our guests to see our new (and improved) hotel!! I'd really like to discuss your experience with you in further detail. At your earliest convenience please contact me at the hotel.... More 

Ashford, Connecticut
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed July 18, 2015 via mobile

The room was quiet which allowed us to sleep. Nothing special about the location. The breakfast was awful - at 8:00, they had run out of many items. The staff in the kitchen and the morning front desk were unfriendly.

Was this review helpful? Yes
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to review our hotel. Im sorry to hear that you did not enjoy your breakfast and I would really like the opportunity to talk to you about your experience if you have a chance to contact me at the hotel. We really strive to provide a great guest experience and when our staff falls... More 

Raleigh, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed July 7, 2015

My family and I were in town for a family event during the July 4 weekend and had to stay at this hotel. We ended up checking out a day early and driving late at night because we could not stand another night in the room. First of all, the hotel is in dire need of an uplift. The carpeting... More 

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GMHIE98, General Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to leave a review for your recent stay. I apologize for the issues you experienced while you were in Kilmarnock. We strive to maintain great customer service and a wonderful guest experience. Unfortunately our hotel recently took a lightening strike that affected our central air conditioning unit and our pool pump. Having those items... More 

Travelers are raving about these Kilmarnock hotels

Morganton
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 6, 2015

This is the only hotel in Kilmarnock and evidentally it believes it can get away with anything because of it! We were there for three night over the 4th of July. It cost us around $470 dollars. For that money we got: broken air conditioning in the breakfast lounge and the elevator, our first room had a broken clothes rack... More 

Was this review helpful? Yes
GMHIE98, General Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to leave a review for your recent stay. I apologize for the issues you experienced while you were in Kilmarnock. We strive to maintain great customer service and a wonderful guest experience. Unfortunately our hotel recently took a lightening strike that affected our central air conditioning unit and our pool pump. Having those items... More 

Mount Sinai, New York
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed June 21, 2015

My room had Doritos on the floor when I arrived. I changed rooms. That room had a dirty bathroom. I changed rooms. The ice machine didn't work on the first floor, I went to the second floor, got locked out. Fire hazard! This was a very nice place, it has gone down hill. Too bad. Look for the local B... More 

Was this review helpful? Yes
GMHIE98, General Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to leave a review for our hotel. We greatly appreciate your feedback and apologize for you experience during your recent stay. Please give me a call at your convenience so we can discuss your issues in more detail. More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 9, 2015 via mobile

This hotel was great! Anything we asked for and anything that didn't seem right was handled right away. They gave us great directions to various places as we had never been there before and were very personable. The area was beautiful this time of year. The trip was for the wedding of one of our dear friends which was done... More 

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1 review
1 of 5 stars Reviewed June 5, 2015 via mobile

We were forced to stay here for 2 nights for a family wedding. Rates were 165 a night for 2 dbl beds and a small tv. 2 day stay came to a whopping $380 and the breakfast sure as hades didn't make up for the $100 price gouge. These rooms should be $75 or less at holiday rates. I've stayed... More 

Was this review helpful? Yes
GMHIE98, Manager at Holiday Inn Express Kilmarnock, responded to this review

Thank you for taking the time to leave a review for your recent stay. I am sorry to hear that you were unhappy with the rates. Pricing for our property is based on the market. And demand way out weights supply in our area. Thank you for pointing out the hotel is clean and quaint. We strive to provide a... More 

Ferrum, Virginia
Level Contributor
90 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 24, 2015

I'm not sure if it was the horrible night sleep I had at my previous hotel experience or if the bed here was really that good, I love the beds at this hotel. The service was good, the room felt very clean and the bed had me sleeping way past time for me to get up. I had to get... More 

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Ocean Springs, Mississippi
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 16, 2015

As the lower end of the IHG brand and the only choice in a small town, keep in mind that this is a very basic hotel. But within these parameters it couldn't have been a better experience. Clean rooms, fairly up-to-date bath fixtures, older but well maintained furniture, new bedding, a good breakfast, easy internet access and GREAT customer service.... More 

Was this review helpful? Yes
Monroe, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 18, 2015

Ok, I undestand kids just wanting to have fun, but a dozen or so pre-teens running up and down the hall slamming doors until o dark thirty kind of ruined our weekend. The front desk lady seemed to know the parties involved and approved the chaos. It was seriously called a slumber party by the staff lady. Never staying there... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Kilmarnock, responded to this review

Dear Jpeekay, Thank you for taking the time to provide us feedback on your recent stay at our hotel. It is regrettable that the noise disturbance prevented you from fully enjoying your visit. We are very sorry for any inconvenience this has caused. We appreciate your comments as this allow us to focus on improving our services, and ensure that... More 

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