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Quality Inn at Fort Lee

2.0 of 5
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4911 Oaklawn Boulevard, Hopewell, VA 23860
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Quality Inn at Fort Lee
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Ranked #6 of 7 Hotels in Hopewell
A recent review
4 of 5 stars Reviewed January 22, 2015
broxmeyer East Windsor
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46 reviews from our community

Traveler rating
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    10
    8
    12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Port Orange, Florida
1 review
1 of 5 stars Reviewed January 26, 2015

We checked in on Saturday , had problem with toilet as soon as we arrived. Person at desk said someone would take at look at it Sunday no one came. Then our room wasn't cleaned so I asked the front desk for clean sheets, I stripped the bed and the mattress pad had dried blood and a huge red stain.... More 

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HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for sharing, sorry that you had such an unpleasant experience during your three night stay. However we did our best to address your issues. You were offer to move several times in effort to correct the problem from the start. Yet you declined to moved, you asked for a discount which you received. Then I went to inspect... More 

East Windsor
Top Contributor
64 reviews 64 reviews
16 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 22, 2015

We were happy with our stay. The motel could stand some remodeling or upgrades. There is an exercise room a Jacuzzi and a sauna room, but we did not use them, so not sure how they were. The breakfast area was good, but over at 8:30, which is early.

Was this review helpful? Yes
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for your feedback. We are glad that you enjoyed your stay with us. I hope that you will get a chance to enjoy our Jacuzzi and a sauna room on your next visit to the area. As always we appreciate your business. Wishing you safe future travels. Sincerely, Nisha Simon, General Manager. More 

Apison, Tennessee
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 9, 2014

We were walk-ins who didn't have time to shop around but wish we had. The place needs to be remodeled for sure and has 'the smell'. The rooms are accessible from the outside instead of the lobby so I felt vulnerable. The breakfast bar was small but okay. However, the breakfast hours were from 5:30 until 8:30 which makes it... More 

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HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for our feedback. Our main goal here at the Quality is that each guest has a most pleasurable experience. Please except my apologizes for your inconvenient experience. I will take your comments and use them as a training tool for my staff and I. Thank you again, and I wish you save and happy travels. Sincerely, Nisha Simon... More 

Castle Rock, Colorado
Top Contributor
88 reviews 88 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed September 23, 2014

A basic motel that shows it's age. Room was small but clean and the bed was comfortable. Staff was pleasant. Breakfast was standard fare. Convenient to the Civil War sites in the area and the numerous military installations. There's a few restaurants nearby as well.

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HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for your feedback. We are glad that you enjoyed your visit to the Hopewell/Fort Lee area. It is always nice to hear kind words such as yours. Wishing you safe future travels. Sincerely, Nisha Simon, General Manager. More 

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed September 6, 2014

The room i had was very clean and the bed was comfortable. Having a view of the lake was an added bonus. For breakfast they had boiled and scrambled eggs, oatmeal, toast, sausage, muffins, cereal, juice, coffee. There are alot of stores and restaurants in walking distance if you desire something else

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HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for you kind words. We are glad that we had the opportunity to provide you with great customer service and that you were able to enjoy our wonderful breakfast. Wishing you safe future travels. Sincerely, Nisha Simon General Manager. More 

Orlando, Florida
2 reviews
1 of 5 stars Reviewed July 22, 2014

First, I called to let them know I was going to check-in late, arriving about mid-night. I have 2 very small kids, so I asked if they would put a crib in the room prior to our arrival. This way, we wouldn't need to wait for it, after arriving already so late; which they agreed they would do. After getting... More 

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HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for choosing to stay at Quality Inn at Fort Lee Hopewell. It is our wish that every guest receives the best possible service at our hotel, We value your business and your feedback is very important. We will take your input to aid us in creating an enjoyable experience for future guest. Wishing you safe future travels, Sincerely,... More 

Savoy
2 reviews
4 of 5 stars Reviewed February 12, 2014

its a ok place to stay for the night, staff was very accommodating with our needs. there were resterants nearby and gas stations,beds were clean and the bath rooms were clean and well stocked, refrigerator worked fine

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HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for taking the time to tell us about your stay. I am glad that you felt welcomed and had an enjoyable experience. We look forward to having you stay with us again. Best wishes for future travels, Sincerely, Nisha Simon General Manager. More 

Richmond
1 review
3 of 5 stars Reviewed December 10, 2013

Wasn't much. Great value more the money. They offered a seasonal pool, small gym and breakfast that included bacon and eggs. Bring your own pillows! I didn't get any sleep because the pillows were so small and fluffy but underfilled, so with even two pillows my head went straight to the mattress. In fairness, I am also pregnant so maybe... More 

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HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for your feedback and congratulations on your pregnancy! It is our goal to ensure that each guest has a pleasurable experience during their stay at the Quality Inn. I am glad that our were able to enjoy our deluxe Q”Corner breakfast. Again we thank you for being a part of our extended family. Best wishes for future travels.... More 

The Villages, Florida
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed October 25, 2013

This was our second trip to this motel since joining Choice Rewards and were very disappointed with the location and condition of our room. In spite of reservations well in advance we were placed on a rear side second floor unit very inconvenient from the parking area. The room was just ok but could have better housekeeping.

Was this review helpful? Yes
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for our feedback. Our main goal here at the Quality is that each guest has a most pleasurable experience. Please except my apologizes for your inconvenient experience. I will take your comments and use them as a training tool for my staff and I. Thank you again, and I wish you save and happy travels. Sincerely, Nisha Simon... More 

deland
Top Contributor
60 reviews 60 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 12, 2013

We were traveling to PA and needed a place to stay before heading out again in the morning. This fit the bill for an evening stay. Bedding & bathroom were clean...most important. Cindy greeted us in a friendly, professional manner. The price was reasonable at $81.57 with tax. The room needed updating...RCA tube TV, dated decor and NO extra wall... More 

Was this review helpful? Yes
HopeQuality, General Manager at Quality Inn at Fort Lee, responded to this review

Thank you for your feedback. Our main goal is to ensure that each guest has a pleasurable stay. I agree cleanliness of bedding & bathroom are of the most importance and I am happy that you noticed how hard we work to make everything comfortable for you and all of our guest. Cindy is a STAR and I am most... More 

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