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Fairfield Inn & Suites Hopewell

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3952 Courthouse Road, Hopewell, VA 23860
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Fairfield Inn & Suites Hopewell
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Fairfield Inn & Suites Hopewell
Fairfield Inn & Suites Hopewell
Fairfield Inn & Suites Hopewell
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67 reviews from our community

Traveler rating
    21
    26
    14
    4
    2
See reviews for
20
12
5
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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San Antonio, Texas
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I checked in late on a Sunday night and all went well. Pleasant gal checked me in no problems. Great customer front desk. Hallway/Room had a musty smell or previous pet odor possibly? Room was clean, and beds and linens were clean and comfortable too. Free wifi, Room refrigerator did not have freezer and didnt keep items cold. I let... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear Ray G, Thank you for taking the time to share feedback regarding your recent visit. I'm glad you found your room clean & comfortable and enjoyed the variety of amenities we offer. However, I do apologize for the inconvenience with your refrigerator and our team will look into it to make sure it has been fixed. Thanks again for... More 

New York City, New York
Top Contributor
136 reviews 136 reviews
32 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Look. When you pull up to the lobby and are greeted by a suspect passerby, I know where I'am. When I walk into the lobby and the security guard has a 9 millimeter on his hip, I REALLY know what time it is. I'm from NY and my antenna are just a little more sensitive and observant than your normal... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear JAYTRAVEL1958, We appreciate you taking the time to write a review; I'm glad to hear you found our staff friendly & helpful and that we lived up to your expectations for Marriott. I do apologize you experienced issues with the Wi-Fi and will pass your feedback regarding that & our signage to the rest of our team to look... More 

Senior Contributor
25 reviews 25 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 4, 2015 via mobile

This is my third stay at this hotel in three months. Upon check-in I was greeted by a new orientee Joseph with the most awesome customer service and handsome bowtie. This hotel is definitely raising the bar on the attire and concierge service

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear RN4matix, Thank you for staying with us regularly over the past few months and taking the time to write a review! We're glad our staff makes you feel so welcome and appreciate your praise for our service. We can't wait for your next visit! Thanks again for your comments. David Amick eCommerce Manager Daly Seven, Inc More 

Contributor
12 reviews 12 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 2, 2014 via mobile

The hotel was old and the rooms smelled musty. We have stayed at many Marriott hotels and this one was quite disappointing. It was not the worst hotel I ever stayed but the worst Marriott. The location is within walking distance to restaurants and close to the interstate.

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear USTraveler1224, Thank you for taking the time to write a review. We are sorry to hear we did not live up to your typical Marriott experience and will discuss your feedback with our team to ensure we provide the clean, comfortable environment our guests expect. If you'd like to discuss further, feel free to reach out to me at... More 

Cheshire, Connecticut
Top Contributor
69 reviews 69 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 2, 2014

Had everything I needed for a comfortable, quiet & affordable one night stay after a long day's drive. Everything was up to standard for a Fairfield Inn. Friendly & helpful staff, convenient location & a very nice night's sleep. I will return here again on my next trip.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear JimBoothbayCC, Thank you for taking the time to review our Fairfield Inn & Suites; I'm very pleased to read you had a comfortable, quiet stay and could relax with us after a long day! We appreciate your 5-star ratings and can't wait to see you the next time you're in town. Thanks again for your comments! David Amick eCommerce... More 

Pittsburgh, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 14, 2014

As noted in my other reviews, a clean room is more important than the decor.When it was time to crawl into bed after a long day... there wasn't any apprehension. The sheets and linens were clean and fresh smelling. The bathroom spotless. The breakfast was typical. The usual options for a "free breakfast". The dining area was clean and well... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear Pghjanedoe, Thank you for reviewing our Fairfield Inn & Suites - I'm delighted to hear we met your high expectations for cleanliness! I'm also glad you found our staff friendly. I do apologize for the inconvenience with our fitness room and will pass your comments onto our team to improve our service. Otherwise, thanks again for your comments &... More 

Honolulu, Hawaii
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 25, 2014 via mobile

When we arrived, the service wasn't that great, but I could have been trying to compare since I received such good service in South Carolina. Checked in and there was a party next door. At least the room was huge with living room with sleeper sofa and bedroom with two queen sized beds, so my adult children and I each... More 

Was this review helpful? Yes 1
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear OahuGirl2013, We appreciate you sharing your experience at our Fairfield Inn & Suites; I'm glad you found your suite very spacious and comfortable! However, I do apologize that you did not receive an acceptable level of service and our team will discuss your comments to do a better job in the future. Otherwise, we are happy to see you... More 

Columbus, Ohio
Top Contributor
144 reviews 144 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed October 1, 2014

Controlling odors is essential in a hotel, otherwise patrons are turned off at first sight... er, smell. Throughout this hotel there is a "dormitory odor" that is controlled in most hotels through rigorous discipline. Even the breakfast staff member here wears a cloying overly-sweet hair product or perfume that doesn't go well with one's morning coffee and toast. Even the... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear OhioTravelerColumbus, Thank you for taking the time to review your visit. I am very sorry to hear it did not meet your expectations and will pass your feedback onto our team for further discussion. We aim to provide a comfortable, pleasant environment for our guests and apologize for any inconvenience. If you would like to discuss anything further, please... More 

Jane Lew, West Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 17, 2014

The most important role of a motel is to provide a good night sleep. Our room did not meet that basic requirement. When my family first entered the room it smelled VERY strongly of perfume. I am allergic to perfume so I called the front desk and asked to get another room, they could not accommodate me. We cranked up... More 

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear wvfriend, Thank you for taking the time to review our hotel - we're very sorry to hear it did not meet your expectations and will discuss it with the rest of our team immediately to improve our accommodations and ensure our environment is as comfortable and clean as possible. Please reach out to me at the number below if... More 

Orlando, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 16, 2014

The hotel was clean and the linens were crisp & the bed was so comfortable. The staff was friendly & seemed to genuinely care about good customer service. There were three motels in a row, I'm glad we made the right choice.

Was this review helpful? Yes
DAmickDaly7, Above-Property Response Contact at Fairfield Inn & Suites Hopewell, responded to this review

Dear S C, Thank you for taking the time to review our Fairfield Inn & Suites; I'm delighted to hear you had a great stay and found our staff excellent! We're grateful for your 5-star ratings across the board and look forward to seeing you the next time you're in Hopewell. Thanks again for your comments! David Amick eCommerce Manager... More 

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