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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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1 room 1 adult
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Crowne Plaza Dulles Airport Hotel
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573 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Dulles Airport Hotel
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Raytown, Missouri
1 review
5 of 5 stars Reviewed August 25, 2013

I travel to the area on business about 1 week per month, and for over 4 years now this is the place I call home while I'm here. The rooms are always very clean, the bed is comfortable, the location convenient, and the customer service is always exceptional! I travel a lot, and if all other things are equal, the... More 

Helpful?
Thank Randy L
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your feedback regarding your stays at our Crowne Plaza Dulles. We value returning guests and are glad that you enjoy your guest room as well as our convenient location. We are especially happy when we hear that a member of our staff provides excellent service. We have recently promoted Edin at the front desk because of his... More 

1 review
5 of 5 stars Reviewed August 24, 2013

Dealt with Leslie Alves via email all the way from New Zealand who was excellent and very professional. She responded to emails promptly and made me feel at ease about my reservation. She also went out of her way to ensure the room was setup with flowers and a bottle of champaign upon our arrival as per my request; a... More 

Helpful?
Thank 0nevia
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your recent review of your stay at our hotel. We are very happy to hear that Leslie was so helpful with your reservation. She was happy to help you plan your surprise goodies so that they were waiting upon your arrival. Thank you for choosing Crowne Plaza, and we look forward to the opportunity to host you... More 

1 review
5 of 5 stars Reviewed August 22, 2013 via mobile

just wanted to say how nice the staff at the hotel is. It starts with your check in, Mark W could not have been any nicer, despite it being late. I was given an exceptional room. A very comfortable bed, quiet to even sleep in and close to where I needed to be for this trip. But for me, if... More 

Helpful?
Thank Frances A
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your recent review of our Crowne Plaza Dulles. We have recently added new bedding in all guest rooms, so are glad that you enjoyed your stay and found the bed so comfortable. We emphasize providing excellent customer service, so are particularly happy when we hear that one of guest service agents provided great service. I will forward... More 

Boston, Massachusetts
Level Contributor
88 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed August 21, 2013

It was un-memorable which is both a good thing and a bad thing. A good thing that it wasn't memorably bad and a bad thing that it wasn't memorably good! The hotel failed spectacularly to wow me. And when I was checking out in the morning there was a million kids checking in and they didn't have the common sense... More 

Helpful?
1 Thank amrith_reviews
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our hotel. We are glad that you found your guest room comfortable and enjoyed the complimentary Wi-Fi. We strive to make each guest's stay a memorable one, so I am disappointed that we did not exceed your expectations. I will forward your comments regarding the check out process to our... More 

Reston, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 21, 2013

I travel weekly and have many hotel choices in the area, but keep coming back to the Crown Plaza. The staff is friendly, the workout facility is fantastic and the rooms are clean and well done. As a frequent traveler I look for dining variety and in addition to the hotel restaurant their are many choices within walking distance. This... More 

Helpful?
Thank Tom L
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your recent review of our hotel. We always appreciate our returning guests and are glad that you enjoy our hotel's guest rooms as well as our convenient location next to many restaurants in addition to our Houlihan's restaurant on-site. We are especially happy that our staff provided you friendly service as we emphasize the importance of great... More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 14, 2013

I woke up the second night of my stay to find my son's bed covered in ants. When I asked them how they would resolve it, they told me I needed to work through Orbitz. I called Orbitz and they contacted the hotel manager, who claimed they had sent up a pest control person and no ants were found. Unfortunately... More 

Helpful?
4 Thank ajuliano
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for taking the time to let us know of this potentially serious issue. We called a professional certified pest control company to inspect the specific areas of concern and they found no evidence of any ants in the room. We hope that you will give us the opportunity to host you again in the future. Sincerely, More 

Ra'anana, Israel
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed August 13, 2013

This hotel is located right next door to Dulles airport. We chose this hotel as we had a one night lay over at the airport and this hotel with its free shuttle seemed a good and cost effective way to spend the night. We were not disappointed. The shuttle runs every 30 minutes, and easy to find at the airport.... More 

Helpful?
Thank amby1891
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review regarding your recent stay at our Crowne Plaza. We are glad that you enjoyed your guest room, as well as out convenient location and complimentary shuttle to Dulles Airport. We also will be just four miles from the new Silver line Reston-Wiehle metro station, which is scheduled to open during the first quarter of 2014.... More 

Fort Worth, Texas
Level Contributor
44 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed August 8, 2013

The Crowne Plaza Dulles has clean rooms, comfortable beds and a relatively good location. Though there isn't anything particularly memorable about this hotel, we got a great rate on our room and it was just what we needed for the one night. All in all a good place to stay.

Helpful?
Thank Aworldofwander
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed your guest room and thought our hotel was a good place to stay. We hope to have the opportunity to host you again during your next visit to the Dulles area. Sincerely, More 

Cairo, Egypt
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 23, 2013

The hotel is located in a nice area and not so far from the airport and not far from the several towns around. Hotel is clean, staff were friendly and the breakfast buffet was good with fresh fruits. Rooms are big enough and clean. Free parking is provided by the hotel and there are nearby restaurants and supermarkets

Helpful?
Thank telerian
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of your recent stay at our hotel. We are glad that you enjoyed our convenient location close to Dulles Airport as well as shops and restaurants. In addition, beginning spring 2014 we will be just four miles from the new Reston-Wiehle Ave. Silver Line Metro stop. I am pleased that you also enjoyed your guestroom... More 

Fountain Valley, California
Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed July 22, 2013

The hotel room was clean and comfortable. The employees were exceptionally friendly and helpful, as well as courteous. The pool was nice and unlike many indoor pools, did not reek of chlorine. The air conditioning unit worked very well and that was nice. I loved the hotel, and I was completely astounded by the service. Breakfast was delicious, as well.

Helpful?
Thank Anonymous357
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your very nice comments about our Crowne Plaza Dulles Airport and staff. We were happy that you enjoyed your guest room and liked the Houlihan's Restaurant's breakfast. We focus on our staff providing excellent customer service, so were especially pleased that you found our employees exceptionally friendly and courteous. We look forward to the opportunity to welcome... More 

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