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Crowne Plaza Dulles Airport Hotel

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2200 Centreville Road, Herndon, VA 20170
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Crowne Plaza Dulles Airport Hotel
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Crowne Plaza Dulles Airport Hotel
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447 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Dulles Airport Hotel
See the most recent reviews
Cape Cod
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 5, 2013

We booked this hotel at the last minute on Hotwire so I did not expect much more than a place to stay near our destination. We were very pleasantly surprised by the cleanliness, décor and room amenities. We will most assuredly return on another trip to the area.

Was this review helpful? Yes
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Ms. Currier, Thank you for your feedback of your recent stay at our Crowne Plaza Dulles Airport. I am plesed that you enjoyed you enjoyed your guestroom's decor and amenities. Our goal is also to maintain high standards of cleanliness, and I will pass along your positive feedback regarding cleanliness to our Executive Housekeeper. We look forward to the... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed February 4, 2013

Just a quick note to thank the Manager (Paul) & the staff @ the Crowne Plaza Dulles. I stayed here just one evening to catch an early flight out, but wish I needed to stay longer. Paul and his staff were fantastic in taking good care of me during my short stay, the room was emaculate, and the service 9airport... More 

Was this review helpful? Yes
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Todd, Thank you for your feedback from your recent stay at our Crowne Plaza Dulles Airport. Our goal is to ensure our guests have an exceptional stay, so I was happy to see that you enjoyed your recent stay with us so much. We are very proud of the customer service of our staff, and I will let management... More 

Lancaster, Pennsylvania
Contributor
15 reviews 15 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 28, 2013 via mobile

My husband and I stayed the night before our flight to Aruba. Our room was clean, the front desk staff was very nice, we received free shuttle service to the airport and parking until we returned. We would stay again. Thank you IHG for another wonderful hotel.

Was this review helpful? Yes
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your recent review of our Crowne Plaza Dulles Airport. It is always our goal to provide our guests the very best in accommodations and customer service, so I was glad to hear that you were pleased with our front office staff's service as well as your guestroom. Our Park, Stay & Go package is very popular with... More 

Hershey, PA
Top Contributor
137 reviews 137 reviews
84 hotel reviews
295 helpful votes 295 helpful votes
5 of 5 stars Reviewed January 23, 2013

Another great HI property: friendly welcome, clean room, easy access, good location and ample parking. I really enjoyed having the accessibility to Houlihan's, a decent enough chain restaurant, that I visited twice, with excellent service and average food quality. I really like that it is a low-rise hotel. I would definitely stay here again.

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Jacksonville, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 19, 2013

You don't get what you pay for! Not much in the way of dining that's close. Cannot turn left out of parking lot. For the money, I'll stay somewhere else on my next visit. It wasn't horrible, just far too expensive for the value.

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear DaveGTR, Thank you for taking the time to complete a review on your stay. It is our goal to consistently ensure our facilities and service are superior and we strive to provide rates that are competitive in the area. Please accept my apologies for falling short of your expectations. Your feedback is very important to us as this assists... More 

Laurel, Maryland
Top Contributor
65 reviews 65 reviews
58 hotel reviews
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed January 16, 2013

I recently stayed at the Crowne Plaza Dulles Airport (CPDA) Hotel for one night before an early-morning flight to Las Vegas, and I'm glad I did. I booked it just a day beforehand on Expedia and found a pretty good rate of $65/night. (I had an Expedia coupon for $50, so that made it much cheaper, but even without a... More 

Was this review helpful? Yes 2
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear KittyChan, Thank you for your feedback regarding your recent stay at our Crowne Plaza. I am pleased that you enjoyed your guestroom, our convenient location and our complimentary garage parking. Many guests also take advantage of Worldgate shopping center, which is located across the street and offers many restaurant options as well as a multiplex movie theatre. I will... More 

Bethlehem, Pennsylvania
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 13, 2013

The property is modern and conveniently located to Dulles Airport, where I had scheduled an early morning flight. We decided to stay over and had a good price from Priceline ($65 plus their addon taxes and fees). When we arrived, there was a strong smell of sewage in the lobby/reception area. Could not figure that out and didn't bother to... More 

Was this review helpful? Yes 2
IHGCare, Guest Relations Manager at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear ChunnyM, Thank you for sharing your experience regarding your stay with us. Please accept our sincere apology for the unusual condition of the room you received. We have taken note and wish to thank you for all your comments. These have been shared with our Housekeeping team for the purpose of bringing improvements needed. Despite your disappointment, we do... More 

Cumberland, Maryland
1 review
5 of 5 stars Reviewed January 4, 2013

I have been travelling to the area on business for many months, and of the hotels I've stayed at, this is my favorite. Full selection of TV channels (others only had basic). Year round open indoor pool (others were outside). Good restaurant downstairs and a short walk to WorldGate, a shopping plaza with a large selection of various restaurants. They... More 

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scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Dear Matt, Thank you for your recent review of our hotel. We are glad that you had such an enjoyable stay with us and were able to take advantage of our complimentary corporate shuttle, Houlihan's Restaurant and indoor pool. Many guests enjoy our guest rooms' extensive selection of Hi-Def channels when relaxing, as well as the additional dining and movie... More 

Frostburg, Maryland
2 reviews
5 of 5 stars Reviewed January 4, 2013

This place is at a great location, located right off the Dulles Toll Road. They have a wonderful gym and a great buffet breakfast in the morning, but the best thing about this place is the very friendly staff. I would like to call out three in particular, Deysi, Paul, and Andrew. They were very professional, friendly, and a huge... More 

Was this review helpful? Yes
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for taking the time to provide us feedback on our hotel services. We strive to provide the best customer service and accommodations for our guests, so are very pleased that Deysi, Paul and Andrew were so helpful and friendly during your stay. Our convenient location just off the Toll Road and next to shopping and restaurants is also... More 

Fort Ashby, West Virginia
1 review
5 of 5 stars Reviewed January 4, 2013

I have to say that all the staff is very very helpful, friendly and caring. I take note of the kindness and professionalism of Deysi, Paul, and Andrew. From now on I will stay no where else when I am in town. The room is very nice, clean, and well appointed with every thing you could possible need. I could... More 

Was this review helpful? Yes
scummiskey, Director of Sales at Crowne Plaza Dulles Airport Hotel, responded to this review

Thank you for your review of our Crowne Plaza Dulles Airport. We are glad that you enjoyed your recent stay at our hotel. We are very proud of our guest service team's customer service and will pass your compliments about Deysi, Paul and Andrew to our Front Office Management staff. We are pleased that you also enjoyed your guest room's... More 

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